A belated thank you for the stair runner you installed for us in September. Everyone, both in the office and on the installation team, was fantastic to work with, and the process was so fast, smooth & easy from start to finish. The only difficulty was making a choice from all the gorgeous samples you offered. Our stairs are the first thing visitors see when they come inside, and the runner has drawn many compliments. Very impressed with how quickly the installation went, and how perfect it was - they were done before I started my 2nd cup of morning coffee! 6 months later, the runner still looks & feels like new, even with multiple daily travels across it by us with & without shoes, as well as our large dog and her sometimes wet, muddy paws when she races inside before we can stop her. We've had tile, hardwood & carpeting installed in previous homes by 2 other businesses, but it was never as easy or fast as the process was with you, and they didn't offer the quality and variety of options that you have, or the knowledge to help us decide on the right type of carpet, design, etc. that would work best in our space and budget. Katie & Andrea both took the time to chat about our needs, wants, budget & schedule, and then made suggestions with those in mind, and loaned us samples to bring home and compare to our paint colors, etc. As a result, we got a gorgeous, durable, easy-care runner, expertly installed, that perfectly coordinates with the other flooring and decor in our home. And - we were able to get a thicker, higher quality runner and pad than we expected, yet come in under budget! Wish we'd known about you years ago when doing projects in our previous homes. We've recommended you to several neighbors, and will definitely return to you for all our future flooring projects.