Poor communication between salesman & buyer, between scheduler & buyer,
between installer & buyer, between scheduler & installer.
Originally scheduled install for late morning on 6/12.
I received call on 6/9 requesting that i reshedule for 6/13
(between 8am and 10am first installation) as a favor to them.
Recieved a messsage on 6/12 that installers would now be arriving between 11am
and 1pm (different than the agreed upon reschedule time). Installers showed up about 9:30.
Both the salesman and scheduler confirmed with me that I would not need to remove and disconnect
my wireless router/modem, as I would need to work from home.
The installers told me when they arrived that I indeed needed to remove and disconnect the wireless
router/modem for them to install the carpet.
Also when the installers were moving my dresser, I indicated that the seperate piece of
furniture that holds the mirror was not attached and that they could move it seperately.
They declined. When it was time for them to move the furniture back, I heard a crash
and found that one of the installers when attempting to move the dresser, caused the
seperate piece of funiture to fall on the floor, causing the mirror to become detached.
They were able to staple it back on.
The installers also secured the coxial internet/tv/phone cable under the carpet and not
between the edge of carpet and baseboard as I originally requested.
The next day 6/14 i called DeSitter about my concerns and they said they'd take care of things.
I emailed a photo of the dresser/mirror as requested on 6/15 but have not heard back regarding
the dresser nor them coming back to correct the issue with the cable.
I did speak with a 'Peter' on their 'live chat' website, he was of no help and disconnected our
conversation before I was done asking questions. As of 6/21, I've yet to hear back from them, other than
me initiating a call ( which went to voice mail).
Finally got a call back on 6/21. However they're subcontracted installers dont work after 5pm. Which makes me
take another day off for them to fix their mistake. She told me 'that's the best they could do', actually that's
the least they could do. The best would be for them to arrive after 5pm so that I wouldn't miss another day of work.
FYI, the installers they use are not employees, they're subcontracted out.
My loss, I had to take another day off of work for the installers to come back and fix the cable location.
As of 6/26 I have yet to hear back regarding the mirror issue.