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Trish
Sep 19, 2017
Karen was a wealth of knowledge and her color suggestions were exactly what I needed to take the plunge into a lush Karastan carpet for our new home. The installers were professional, and meticulous. Love my new carpeting!!!
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Kristin
Sep 18, 2017
Alen was great to work with. Very responsive - especially during a busy holiday weekend! Would definitely use DeSitter again for any carpet needs.
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Kathy Green
Sep 16, 2017
The selection and buying process was so easy! Joann listened to what we were looking for and made great recommendations. She went even further when we found a carpet that we didn't see on the showroom floor and she ordered it for us. She thought of every detail and her recommendations were invaluable. The installation went perfectly and without any problems. The installers were courteous and very hard working. We are so happy with the finished product. If you are looking for hardwood flooring and carpet, this should be your first and last stop.
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Responded on: Sep 18, 2017

Kathy - Thank you for such kind words and your recommendation to DeSitter! We appreciate each and every one of our customers and welcome new projects every day! Joanne and our sales team are very knowledgeable on our products and will always do their best to find what is perfect for their clients as we want you to be happy with the products and the installations! Katie B. - Client Services
Gary & Brenda True
Sep 15, 2017
Our new kitchen flooring is really great. It is everything we exp cited and more. The installers were very professional and did a great job. We even had a supervisor come past and make sure everything was going well. The installers cleaned up after they were finished and made sure we were satisfied with the flooring our salesman Paul Masey was great and went above and beyond our expectations Thanks so much from a satisfied couple that have just moved into the neighborhood
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Responded on: Sep 18, 2017

Gary & Brenda - Welcome to the neighborhood! Our professional installation teams are composed of some extraordinarily talented individuals and we are thrilled that we have another satisfied customer due to their work as well! Paul and the rest of our sales staff put so much effort into making sure our customers are satisfied and we are happy that you have acknowledged that effort as it is always a nice feeling to hear of a job well done! Katie B. - Client Services
Andrew
Sep 15, 2017
My new DeSitter carpet is amazing! It matches the look and feel of the room perfectly, and is a very comfortable carpet to walk on. I like how the carpet is also durable and stain resistant. The installation crew was very professional and friendly, and they took good care of my furniture when they moved it out and back in. The carpeting is very well installed, and I was very pleased with the customer service from Hana as we purchased the carpet. Thanks!
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Responded on: Sep 18, 2017

Andrew - All great things to hear! At DeSitter, we want our customers to know that each and every job is important to us and that we will put in all of our effort to help them choose the right products for their homes. We are happy to have done just that for you and your family! Katie B. - Client Services
Kent Wilson
Sep 13, 2017
You have always done a superb job.
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Responded on: Sep 13, 2017

Kent - Thank you very much! At DeSitter, our core value is to build relationships for generations by enhancing people's lives where they live, work and play. We are able to achieve this time and time again because of our amazing customers and we thank you for your continued loyalty. Katie B. - Client Services
Virginia Cavanagh
Sep 12, 2017
I had a very good experience at the LaGrange store. Tim helped with the selection and the installers did everything professionally ,including reconnecting the TV.
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Responded on: Sep 13, 2017

Virginia - So wonderful to hear! Tim, along with our other sales associates, are always very eager to offer their professional opinions and share their knowledge with their customers about our products and services. Thank you for choosing us! Katie B. - Client Services
Rita Hyland
Sep 09, 2017
Jessica was recommended and met every high expectation. She wanted our order to be as corrr t as we did. She was patient and enthusiastic as though I was her only client which is something I want and need. Grateful.
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Responded on: Sep 12, 2017

Rita - Jessica recently joined the Glen Ellyn showroom staff from our previous tile location in LaGrange. She is amazing when it comes to design and always goes above and beyond to ensure that each of her client's jobs are finished to their complete satisfaction. We are so happy to hear how pleased you were with the service you received. Katie B. - Client Services
Jen
Sep 08, 2017
Everyone was very helpful from pick the tile to having it delivered.
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Responded on: Sep 12, 2017

Jen - At DeSitter, each customer's order is handled with a group effort. Every staff member that assists with your job are true professionals and experts at what they do. This is why we have so many satisfied customers and a great reputation as we give it our all, each and every time! Katie B. - Client Services
Gail Daly
Sep 07, 2017
Karen was great to work with as always and had wonderful suggestions and advice. Delivery and installation was handled very smoothly. It is a pleasure to work with DeSitter.
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Responded on: Sep 08, 2017

Gail - Karen is a very knowledgeable individual and is always eager to help her customers with their interior design and offer her expert advice. We are very happy to hear you had such an enjoyable experience but the pleasure was ours! Katie B. - Client Services
Carolyn Roscich
Sep 07, 2017
Had great input from your staff in choosing the style and the rug is everything we hoped for!!
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Responded on: Sep 08, 2017

Carolyn - We always want to make sure that our customers have all the help they can get! We know that choosing the right flooring may be difficult, especially if you are not familiar with the products, which is why we are always eager to help make the decision easier! We're thrilled that you are happy with your selection. Katie B. - Client Services
Dave Nigro
Sep 07, 2017
Guys we're ok, but I wished they spoke better English . End results were excellent
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Responded on: Sep 08, 2017

Dave - Thank you for your honest feedback. There are a few of our installation teams that have some members who use English as a second language. One thing for sure is that their work is always very professional and they are true experts at what they do. If any of our customers ever find communicating with our installers to be a challenge, they can simply ask the installer to call us right away or the customer can also call us directly to discuss. Thank you! Katie B. - Client Services
Alise Carrico
Sep 07, 2017
I had 3 large rooms plus 2 separate closets done. The sales experience was very positive and helpful. The installation was a breeze - professional, quick and clean. I would definitely use DeSitter again.
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Responded on: Sep 08, 2017

Alise - We always enjoy working with new customers and are even happier when we learn that they would choose us again! We hope you are enjoying your new flooring! Katie B. - Client Services
Janet Maurin
Sep 04, 2017
A great experience. Quick delivery and the installation crew cleaned up very well. Sales staff was very knowledgeable.
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Responded on: Sep 05, 2017

Janet - Our goal at DeSitter is to provide an all around enjoyable experience. We have true professionals who are experts at what they do in each department and look forward to working with each and every one of our customers. Katie B. - Client Services
Mary Hood
Aug 31, 2017
We had carpeting installed in two bedrooms and an office. The work was done efficiently and professionally. Joanne Voll was our consultant at DeSitter and did an excellent job in assisting us and with follow-up.
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Responded on: Sep 05, 2017

Mary - Joanne and our entire sales staff work very hard to ensure that all of our customers are happy with their selections and the completion of their installations. We thank you for choosing us and are thrilled to hear how pleased you are. Katie B. - Client Services
Erin Sullivan
Aug 30, 2017
Very pleased with the installers, the clean-up & the product.
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Responded on: Sep 05, 2017

Erin - At DeSitter, we provide quality products and quality installation services and are so happy to hear you're fully satisfied. Katie B. - Client Services
Kathy Campbell
Aug 29, 2017
I am very pleased and satisfied with the professional of Desitter. From the first contact in the showroom with Paul, to working with the person who measured for carpet and the installers, it was a pleasant experience, with no hassells or pressure from anyone. I would highly recommend Desitter to my family and friends for any flooring they may want done. Thank you again for being a company that rates #! for me.
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Responded on: Aug 29, 2017

Kathy - Thank you for such kind words! Paul and the rest of the DeSitter staff are true professionals and experts in the flooring industry. At DeSitter, we know how important it is that our customers have a satisfying and painless experience, which is why all of our staff members are some of the best at what they do. Thank you for choosing DeSitter and for recommending us! Katie B. - Client Services
Durga Bharam
Aug 25, 2017
Terry, our salesperson, has been great. Always very professional but really went out of her way to make sure we were getting what we wanted. Also, the gentlemen delivering the product were also super nice and very professional as well. The floors have been covered so haven't been able to fully inspect or utilize them yet but the small part that I saw looked great. Overall a great experience. Thank you!
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Responded on: Aug 29, 2017

Mr. Durga - Terry is an amazing member to the DeSitter team. Her and the rest of our sales associates will go above what is expected of them, simply because they really do care about their customers. Our delivery crews are also some of the most professional and friendly people you can meet and we are happy that you were satisfied with the service you received from all of our staff. Katie B. - Client Services
Sharon Mulder
Aug 24, 2017
My home needed hardwood floor refinishing, total carpet replacement and a snazzy custom rug to show off new furniture. DeSitter Flooring did it all beautifully (thanks, Karen!) - on time and on budget!
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Responded on: Aug 30, 2017

Sharon - Thank you for choosing DeSitter for all of your flooring needs! Many people do not realize that DeSitter handles much more than just carpeting jobs. Karen is one of our best when it comes to design and we are so happy that she helped you make the best selections for your home! Katie B. - Client Services
Kara Ward
Aug 23, 2017
My sales person was helpful and knowledgeable. I am really happy with the carpet thus far (obviously time will tell) The installers cleaned up after the job and seemed to do quality work. (I am a little concerned about the non-bound edges of the carpet, primarily where it meets the tile floor- will it unravel???) I mentioned this to the installer and he assured me all was good.
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Responded on: Aug 29, 2017

Kara - We're so happy to hear that you are enjoying your new carpeting! As far as the edges of the carpeting go, our installers are experts at what they do and if they assured you that it would be fine, I would let that ease your mind. However, if any issues do arise, please call us immediately to take care of it. Thank you! Katie B. - Client Services
Alice Kautsky
Aug 22, 2017
Our experience at DeSitter in LaGrange was delightful. Allan made the search for our family room carpeting extremely easy...even with a huge selection. He was most professional and kept us informed right up to installation. Our installers were great...came on time, removed the old, laid the new, cleaned up perfectly. Certainly returning for our carpeting needs.
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Responded on: Aug 29, 2017

Alice - Allan has been a star salesman at DeSitter for over 30 years and works with another amazing group of sales associates at our LaGrange showroom. We are thrilled to hear how pleased you were with our installation teams but not surprised as we do have some of the very best around. Katie B. - Client Services
Gayle krol
Aug 20, 2017
Starting with Paul in the showroom, we had a very good experience. We had a small job and were treated as if we were booking a larger piece of business. All aspects ... selection, order, payment schedule of installation and installation went smoothly..The process was seamless.
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Responded on: Aug 21, 2017

Gayle - At DeSitter, we put the same amount of effort and dedication into each of our jobs, regardless of size. Each and every customer of ours is important to us and will receive the same customer service! We are very happy that you are satisfied and hope to work with you again in the future. Katie B. - Client Services
Barbara Chin
Aug 17, 2017
De Sitter has carpeted our family room , basement, and replaced carpeting on our second floor throughout the years. When we had a water leak and needed our entire basement redone, Tim at DeSitter was very helpful. He suggested carpeting that they carried in stock which was durable and at a good price point. He coordinated the ordering and delivery. The reason I rated DeSitter 4 stars is the scheduling department. We had 2 confirmations for installation but had to reschedule due to a carpet layer calling in sick the morning of installation. We understand this happens. Scheduling promised they would send 2 crews the next day to get the job done. The next day only one crew showed up. No explanation was given by the scheduling department. Will and Mauricio showed up at 8 and worked well after 6 to get the job done! We appreciate how hard they worked to get the job finished. They were great! .
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Responded on: Aug 21, 2017

Barbara - We are glad that you enjoyed your experience working with DeSitter and that you received top-notch service from Tim and our installers. I apologize that there was some confusion with scheduling and will be sure to bring that to the warehouse managers attention. Thank you for your patience and understanding. Katie B. - Client Services
Susan
Aug 15, 2017
Allan was fantastic to work with and the installers were considerate and professional. Well done all around!
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Responded on: Aug 29, 2017

Susan - Allan truly is one of the experts when it comes to flooring and we are so happy to know that you enjoyed working with him and our talented installers! Thank you! Katie B. - Client Services
Randy Dunham
Aug 15, 2017
Just had three rooms carpeted. Service was excellent. Thank you Hana
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Responded on: Aug 15, 2017

Randy - Thank you for sharing a little about your experience! We always like to hear when our customers are satisfied and to hear that they received great service from our sales staff, just as you did from Hana! Katie B. - Client Services
Michelle Bannon
Aug 14, 2017
Installed without a hitch. Salesman friendly and knowledgeable.
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Responded on: Aug 15, 2017

Michelle - The DeSitter team is aware that not many people know all that much about flooring products, which is why we make sure our sales associates are very knowledgeable about the products we carry. We make it easy to present the information to you that is needed to make your selections! Katie B. - Client Services
G. & N. Foltz
Aug 10, 2017
We had new carpeting installed in our basement and a patch done on some existing carpeting. Both turned out to our complete satisfaction and the patch even exceeded the very best we'd expected beforehand. Great work all the way around (which we find to be typical of DeSitter)!
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Responded on: Aug 10, 2017

Greg - At DeSitter, we have many quality products for your new installations but we also handle some repairs. We are happy to know we were able to provide both services to you and thank you for your loyalty as a customer! Katie B. - Client Services
Gary Hibbler
Aug 09, 2017
We were very happy with the support received on the product options and carpet selection. The product quality was very strong. The one disappointment we had was that our delivery time was missed. We appreciated the efforts the company made to ultimately install our carpet.
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Responded on: Aug 10, 2017

Gary - Flooring is what we do and we make sure to provide our customers all the knowledge that they need in order to select the best flooring for their project. I am sorry to hear about the mix-up with your delivery time but am happy we were able to remedy the problem. Katie B. - Client Services
Molly Ronovsky
Aug 08, 2017
We were very happy with the whole process and the quality of the carpet we got! Would definitely recommend.
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Responded on: Aug 30, 2017

Molly - Thank you for any recommendations that you may give out for us, we greatly appreciate it! We are excited to have another satisfied customer and look forward to working with you in the future! Katie B. - Client Services
Wiliam Hopkins
Aug 07, 2017
The sales staff Allen is great . The installers are the worst. The people who installed our laminate floor did not communicate with me at all. The person who was apparently the leader (Chris) did not say more than two sentences to me. He did not introduce himself when he arrived and I had to ask him his name and if he was from DeSitter, he gave the appearance he did not want to be there. They set up their saws on my deck without asking, when they left there was sawdust all over my deck and my seven Bonsai plants were covered with sawdust. When the job was done they walked out the door just saying "were done", no walk through as promised no communication at all. They should have asked if they could used my deck and they should have placed tarps on my deck then cleaned up when they were done. I spent more time cleaning up than they spent installing my floor. My deck had to be power washed and I was fortunate to save my Bonsai plants. This is the second time we have contracted DeSitter to install our floor, our first experience could have not been better. the sales person and installers were terrific. I would use DeSitter again but I will not let the installers that came to my house this time in my house again.
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Responded on: Aug 10, 2017

William - I am terribly sorry to hear that your experience was far from satisfactory. At DeSitter, our priority is to make sure our customers receive quality products, quality installations and exceptional customer service. This is not the standard that we hold ourselves to and I have already brought it to the attention of our managers. I know Allan has already been in communication with you regarding these issues and we appreciate your patience and understanding. Katie B. - Client Services
Gerald Post
Aug 04, 2017
We worked with Tim on selecting our flooring. He helped us make the right choice. The installation crew was on time and worked hard to finish the job in one day. We are very happy with the results.
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Responded on: Aug 10, 2017

Gerald - When you have a team that is as dedicated as the staff at DeSitter, you're sure to end up happy with your experience! From Tim, our installers and the rest of us at DeSitter, we thank you for choosing us! Katie B. - Client Services
Katy Yee
Aug 03, 2017
Joanne helped me pick out new carpet that met my needs and fit within my budget.
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Responded on: Aug 03, 2017

Katy - Joanne and the rest of our sales team at both locations are very knowledgeable and are very capable of assisting our customers in picking out the perfect products for their projects. We have a wide range of products that will different budgets and are happy that we found something for yours! Katie B. - Client Services
Robert Kuick
Aug 02, 2017
The installers did a perfect job.
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Responded on: Aug 03, 2017

Robert - While many people can sell quality products, it is also very important to have talented and experienced installers to complete the installation. Without quality installation, the products may not look as beautiful as they could. We are thankful you allowed us to service your home! Katie B. - Client Services
Jenny Allen
Aug 01, 2017
The installers were friendly and did a nice job. We are happy with the final product.
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Responded on: Aug 03, 2017

Jenny - So good to know! Hearing that our customers are not only satisfied but genuinely happy with the results is what makes our job worth it! Katie B. - Client Services
Nic Bruns
Aug 01, 2017
I previously wrote an email to the customer service manager and the sales manager, but in summary: 1. Carpet was made incorrectly 2. We had a pad only for 6 weeks (old carpet torn out before they realized new carpet was wrong size). This caused several cuts, torn and snagged clothes and excessive dirt in the house 3. We were promised a new pad when the correct carpet arrived, but the installers showed up without it. 4. No one has called to follow up on our experience. We have been a loyal customer for 16 years and have told all our friends to go to DeSitter. I question if we can do business again, however. This is the second bad experience in a row.
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Responded on: Aug 03, 2017

Nic - I am very sorry to hear that you are having difficulty with different parts of your current order and experience with us. I will be reaching out to the involved parties on DeSitter's side to see what the status is and will have someone get back to you regarding it. Thank you for your patience and we hope that things will be resolved and that you will continue to choose DeSitter in the future. Katie B. - Client Services
Kalli Martin
Aug 01, 2017
Excellent service from Jessica Knodle in Glen Ellyn. Materials were as expected and all pricing and delivery timelines were accurate from the get go. Greatly appreciate Jessica's eye for design recommendations and professionalism. She's awesome! Thanks.
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Responded on: Aug 03, 2017

Kalli - Jessica is one of our tile specialists and truly does have an eye for design! She has been a great addition to our already very talented staff at our Glen Ellyn showroom. We are thrilled to hear that she provided such great service to you! Katie B. - Client Services
Amanda Johnston
Aug 01, 2017
Desitter was great to work with, specifically Terry! She was always available when we had questions, ordered the materials and had installation schedule in a timely manner so that we could get moved in right after. I definitely recommend using Desitter.
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Responded on: Aug 21, 2017

Amanda - Congrats on your new home! Our sales associates, just like Terry, know the importance of properly handling your purchase with us. Buying new flooring is truly an investment and we make sure that our staff members are available to assist you and keep the process and smooth as possible. Katie B. - Client Services
sue grosskopf
Jul 29, 2017
Love this place!
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Responded on: Jul 31, 2017

Sue - We are so grateful for customers such as yourself that take the time to let us know we are doing a good job! Katie B. - Client Services
Maribeth Marinich
Jul 29, 2017
When choosing your flooring and looking for great service, this is the place to go! We can't say enough about DeSitter's!
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Responded on: Jul 31, 2017

Maribeth - We are very grateful to have developed such a strong business and personal relationship with you over the years! We look forward to working on many, many more projects with you and your customers and appreciate all of the hard work you put into each job you bring to DeSitter. Thank you! Katie B. - Client Services
LAURA TOBOLASKI
Jul 29, 2017
They were very professional and found carpet that fit our budget and quality needed with two kids and two large dogs.
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Responded on: Aug 21, 2017

Laura - We work closely with our customers to help determine exactly what type of product is best for them and help them make the choice that is right for them! Katie B. - Client Services
Taras Yurkiv
Jul 29, 2017
Overpriced!!!
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Responded on: Aug 01, 2017

Taras - I am terribly sorry that you feel this way. DeSitter will never try and say that we have the cheapest prices around but we feel we are very comparable to other stores and showrooms that stock the same quality products and offer the same great customer service that we do. If you'd like to come in and work with a sales associate to find something within your budget, we'd love for you to stop by! Katie B. - Client Services
GERRY POST
Jul 28, 2017
Worked with Tim on our floor selection. He steered us right on what to order (carpet) for our basement. Installers worked long and hard to finish in one day. We are very satisfied, and would recommend DeSitter to anyone looking for flooring.
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Responded on: Jul 31, 2017

Gerry - Thank you for allowing us to service your home and for your recommendations! We greatly appreciate it and hope you enjoy your flooring! Katie B. - Client Services
Robin
Jul 27, 2017
Extremely satisfied from start to finish. Sales, selection, and instillation. Great Service!
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Responded on: Jul 31, 2017

Robin - We are so happy to hear! We feel that the process of buying flooring should be a smooth and simple one for our customers! Katie B. - Client Services
Don Keplinger
Jul 26, 2017
Paul Massey went above & beyond to help with the carpeting project -- all of the 1st floor, then another great effort to get the 2nd floor carpet selected and installed. Thanks, DeSitter, from a satisfied customer.
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Responded on: Jul 31, 2017

Don - It's always wonderful news to hear that because our sales associates provide such great service, customers choose us for additional projects! Thank you! Katie B. - Client Services
Ivy Dolbeare
Jul 24, 2017
Very professional and helpful. My decorator recommended them. I was thrilled with the product, the padding they selected and the installers. They also custom made an entry way covering to protect the carpeting which turned out perfectly.
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Responded on: Jul 25, 2017

Ivy - Our staff members understand that there is so much involved with selecting and purchasing new flooring, which is why we always work hard to be sure the customer has all the information they need to make the best decision on the perfect product for their home. Many people do not realize that we have the ability to custom fabricate area rugs but that's one of our special services! Katie B. - Client Services
Mary Dey
Jul 21, 2017
Complete satisfaction from start to finish. I would recommend De Sitter to anyone who needs flooring.
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Responded on: Jul 25, 2017

Mary - At DeSitter, we feel that the best compliment you can receive is a referral! We appreciate your business and look forward to working with you and any of your friends or family members in the future. Katie B. - Client Services
Lee Prince
Jul 20, 2017
great crew installing - FAST and clean.
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Responded on: Jul 20, 2017

Lee - After going through the process of purchasing flooring, we know many people are anxious to have it installed, which is why we try very hard to offer quick installation times. Our crews are very professional, clean and experts at what they do! Katie B. - Client Services
tim Buddig
Jul 20, 2017
The carpet looks great and installed when I wanted it. I may have to get a different vacuum cleaner (Dyson) because the carpet is so plush.
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Responded on: Jul 20, 2017

Tim - At DeSitter, we know that new flooring is an investment for your home and we make sure our customers are given information on how to care for and maintain it to prolong its life and beauty. We are truly happy you like your new flooring! Katie B. - Client Services
Larry Johnson
Jul 19, 2017
We chose DeSitter to assist us in selecting and installing a hardwood floor in our master bedroom. Our experience from our consultant, Hana to the team lead on the installation , Jonny was excellent. We will definitely be back for our next flooring project.
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Responded on: Jul 19, 2017

Larry - Each and every one of our staff members, such as Johnny and Hana, dedicates their hard work and effort to ensuring that a customer is well taken care of. It is because of this overall team effort that we area able to provide such a smooth process from initial contact to end result with your install. Thank you! Katie B. - Client Services
Erin Raatjes
Jul 19, 2017
We love DeSitter Carpet & Flooring. It's time to spruce up our son's room and it was an easy phone call to reorder what we'd placed for our daughter's room a few years ago. They are professional and kind - so thankful for a family business in today's big box world.
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Responded on: Aug 14, 2017

Erin - Thank you for returning to us for your flooring needs! At DeSitter, we build relationships for generations by enhancing people's lives where they live, work and play. We thank you for allowing us to service your flooring project! Katie B. - Client Services
Martha VanZee
Jul 19, 2017
Carpet was installed quickly and done well!!
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Responded on: Jul 19, 2017

Martha - At DeSitter, we always try to get our customers installations scheduled and completed quickly but there are times that this may be more difficult during the busier seasons when the schedule fills up quickly. We are happy that yours was done quickly and that you are happy with the result! Katie B. - Client Services
Patsy Brown
Jul 18, 2017
A customer can tell a lot about a company by how its people respond to requests for minor adjustments or small revisions. Our flooring job required a few finishing touches which were taken care of within days of the project completion. From asking for an initial estimate to working with the sales staff to arranging the delivery of materials to having the work done, each person at DeSitters offered prompt, efficient, considerate and professional behavior. There is a reason for dealing with this kind of company as opposed to the box stores. I was so happy with our start-to-finish experience that I wrote a letter to the owner. We love our new wood floors. DeSitters does amazing work.
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Responded on: Jul 19, 2017

Patsy - Thank you so much for such wonderful words! While we always push forth our best effort to guarantee the complete satisfaction of our customers, it always gives us a pleasant feeling when our customers reach out to let us know we are doing a good job! Thank you again and we look forward to working with you in the future. Katie B. - Client Services
Patricia Drobny
Jul 18, 2017
On time installation. Installers were very respectful. All in all a good purchase experience.
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Responded on: Jul 18, 2017

Patricia - Our installation teams are simply some of the best flooring crews available. They are courteous, respectful, hard working and extremely skilled at their work. We are thankful they met your expectations! Katie B. - Client Services
Brian Kennedy
Jul 17, 2017
Exemplary. Planned skillfully with ourselves and our realtor, executed to perfection. Came back promptly, to tidy up one small detail.
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Responded on: Jul 18, 2017

Brian - At DeSitter, we want our customers to be fully satisfied with the look of their new flooring and also with their overall experience. Our staff members work closely with our clients to be sure the process is smooth and we are here to answer questions and make sure the job is completed to your satisfaction. Katie B. - Client Services
Terri Gorski
Jul 17, 2017
What a great experience from beginning to end! I love my new area rugs and the service was fantastic. When there was a mixup with delivered, Tim made it right immediately. I will be bringing my clients to DeSitter in the future.
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Responded on: Jul 18, 2017

Terri - We are always looking to build more business relationships with designers and are excited that you would like to as well! While we try our best to make sure everything we do is exactly as it should be, there are some times that a mistake occurs but you can be assured that we will always do what is needed to remedy it. Katie B. - Client Services
bob carter
Jul 17, 2017
From the beginning with Joann everything has been smooth. Workers showed up on time and did a great job.
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Responded on: Jul 18, 2017

Bob - At DeSitter, we rely on an overall team effort to be sure to provide the best service possible to each of our clients. We are so happy to hear that Joanne and our installers did just that! Katie B. - Client Services
Mark Frigo
Jul 14, 2017
DeSitter was very easy to work with. Prep and install went smoothly and on schedule. Final product looks nice.
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Responded on: Aug 14, 2017

Mark - At DeSitter, we are always trying to make the experience as simple and fulfilling as we can for our customers. We are grateful that you chose us and allowed us to service your home! Katie B. - Client Services
Donna Yelnick
Jul 13, 2017
My order was shipped and installed in less than 3 weeks. Installation team was professional and courteous. Karen was very patient and helpful with my selection process!
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Responded on: Jul 13, 2017

Donna - We are so very happy to hear that Karen was able to help complete your project in such a short amount of time and that you are fully satisfied with your experience! We hope to work with you again. Katie B. - Client Services
Sonia Jager
Jul 13, 2017
Great sales and post sales experience
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Responded on: Jul 13, 2017

Sonia - At DeSitter, we know that a customer's experience doesn't simply end after their installation is complete; it goes further than that! This is why we make sure to follow up on each installation to be sure our customer is fully satisfied with the end result and to get any feedback that may help us make our business practices even better! Katie B. - Client Services
Zhang Chen
Jul 13, 2017
Great showroom with lots of options. Easily find something in my price range. Will work with them next time.
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Responded on: Aug 07, 2017

Zhang - At both of our locations, Glen Ellyn and LaGrange, we have a large variety of different products for your home. We highly recommend a trip to our showroom to explore products, take home samples and work with our knowledgeable sales staff! Katie B. - Client Services
Joanna Chen
Jul 12, 2017
Nice show room, tons of choice, and quick installation.
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Responded on: Jul 12, 2017

Joanna - We always tell our customers that a trip to one of our showrooms is definitely worth it as it gives our customers the opportunity to see all of the beautiful products that we carry and take home samples! Thank you for visiting and for your business. Katie B. - Client Services
Cathy Lundahl
Jul 12, 2017
We always turn to Desitters when we have a flooring job. This is the third condo we have had them carpet for are rental unit. Always reasonable priced. And Paul is great to work with. Thank You again for a great job. Totally loved the installers.
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Responded on: Jul 12, 2017

Cathy - Thank you for making DeSitter your go to company for your flooring needs, we appreciate your loyalty! Paul is a great resource when needing to explore flooring options for your home and we are happy that you received such satisfactory service from him and our installers! Katie B. - Client Services
Joan Potsch
Jul 11, 2017
Terry Maliska, at DeSitter in LaGrange helped me find what I was looking for in wall to wall carpeting. The carpeting was recently installed and I am very happy with the work the men did. I have used DeSitter in the past and have always been happy with the carpeting.
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Responded on: Jul 11, 2017

Joan - We are happy to hear that Terry provided such great service to you! Thank you for choosing DeSitter once again and we hope we will be your choice for future projects as well! Katie B. - Client Services
Vicky Bailey
Jul 10, 2017
I just installed new carpet in a rental property. I had one week between Tennants. DeSitter was amazing...quickly came out and measured for a fair quote and installed within the week.
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Responded on: Jul 11, 2017

Vicky - While we cannot always guarantee such a quick turnaround time for installation, we always try our best to accommodate our customer's schedules and get the jobs completed as quickly as possible! We are very happy to hear it worked out so well for you! Katie B. - Client Services
Joyce Miller
Jul 10, 2017
I experience with DeSitter has always been top-notch from the sales staff to the installers. Our salesmen spent a very long time with us on at least two occasions helping us decide what would be the best flooring option for our living-room dining room. He worked with us several years ago and was able to help us find remnants for our family room and bedroom. Friendly, knowledge service with a wide-selection of products.
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Responded on: Jul 11, 2017

Joyce - Thank you for allowing us to be your choice for your flooring projects, we enjoy working with you! Stepping in to a full service flooring showroom can be overwhelming with all of the products and services available but DeSitter's sales staff is very knowledgeable and experts in this industry so they try to make it as simple for our customers as possible! Katie B. - Client Services
Erika Benda
Jul 10, 2017
Desitter is very service oriented and made my carpet buying experience relatively easy. They were professional and courteous throughout the process and there were no surprises even six months after quoting when I finally installed. I would probably go back for additional purchases just because I appreciate service and reliability.
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Responded on: Jul 11, 2017

Erika - This is exactly why the DeSitter staff members work as hard as they do; they want to be sure that our customers are not only fully satisfied, but that they are confident their choice to use DeSitter was the best one! Katie B. - Client Services
Patricia Kell
Jul 10, 2017
The installer did a terrific job! I am very pleased with the result.
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Responded on: Jul 10, 2017

Patricia - Great to hear! Our installers work hard to leave our customers with a finished result that they will love! Katie B. - Client Services
Sandra iannone
Jul 09, 2017
I found my experience with your company quite pleasant . I have used before for large areas . This was a sunporch your installers were very nice and did a nice job I would not hesitate you again do quality work.
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Responded on: Jul 10, 2017

Sandra - Thank you for returning for your newest project! DeSitter handles all different size jobs and will always treat each one equally as important! Katie B. - Client Services
Ted Kahn
Jul 08, 2017
Paul Massey was extremely helpful and patient. The baseboard trim carpenters and the carpet installers were courteous and professional. The scheduler was accommodating and the job was completed ahead of schedule to perfection.
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Responded on: Jul 10, 2017

Paul - Thank you for the great report card on all those involved with your experience, we couldn't be happier! While we have great confidence in how our staff members perform, it's always great to hear when our customers say they've done a job well done! Katie B. - Client Services
Juanita Bettendorf
Jul 07, 2017
The design rep was very helpful in resolving a problem we had with our initial flooring shipment. Also ,she was very helpful in presenting us with flooring options and design advice.
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Responded on: Jul 10, 2017

Juanita - Unfortunately there are times where mistakes happen that our beyond our control but the DeSitter staff will always work hard to ensure they are handled and resolved appropriately. We are happy to hear that our sales rep did just that! Katie B. - Client Services
Jenny Lorish
Jul 06, 2017
From walking into DeSitter, to walking on our new carpet the service was top notch!
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Responded on: Jul 10, 2017

Jenny - Awesome to hear! It is such a nice thing to hear when our customers are fully satisfied and are truly enjoying their new purchase! Katie B. - Client Services
Anne
Jul 06, 2017
They had a great selection and were prompt with installation. Only problem was they confused the installation day, which was annoying, but they did a good job.
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Responded on: Jul 10, 2017

Anne - I am sorry to hear about the confusion regarding your installation but am glad that all turned out well in the end! I'll be sure to mention this to our scheduling department so that we can make sure we do not let this happen again. Katie B. - Client Services
Jay Talesky
Jul 06, 2017
Tim Kelliher was our salesperson. We explained what we needed and he showed us several carpet samples that would be an appropriate choice. He did not try to over sell us and was extremely professional. The installation crew worked diligently to remove the old carpet and install the new one in a minimum of time. If the need arises again, I will be sure to contact your company first for our carpet/flooring needs.
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Responded on: Jul 10, 2017

Jay - The sales staff at DeSitter care about our customers and make sure they show them the best options for their home while making sure never to come off as pushy or rude. We do not try to simply sell you something just to get your business, we genuinely want to help and work on providing what is best for you and your family. Thank you for allowing us the opportunity! Katie B. - Client Services
Leona Rochford
Jul 05, 2017
We walked into your showroom on Roosevelt Rd with a carpet project that we needed done quickly. We found excellent help, an excellent product and excellent installation! All on time!!
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Responded on: Jul 10, 2017

Leona - We are glad you chose to stop in! We always have expert staff members ready to help each and every customer and try our best to meet all of your needs! Katie B. - Client Services
Emily Carroll
Jul 05, 2017
We enjoyed working with Joanne Voll. She helped us select the materials. The installers were very professional. We love the new look!
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Responded on: Jul 10, 2017

Emily - New flooring can have such a big impact on how you feel towards your home! We're happy that Joanne provided wonderful service and the installers helped you love your new look! Katie B. - Client Services
Michael Wroblewski
Jul 05, 2017
Very good. There were problems but they were handled well
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Responded on: Jul 06, 2017

Michael - While I am sorry to hear that some issues arose with your situation, I am happy to know we stood by our services and handled them appropriately. Katie B. - Client Services
David Hansel
Jul 05, 2017
The installation team was great and professional.
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Responded on: Jul 06, 2017

David - This is exactly what we want to hear about each of our installation teams! Thank you for allowing us to service your home. Katie B. - Client Services
Diane Rodenbostel
Jul 05, 2017
Good overall experience. Joann, our salesperson, was knowledgeable and very pleasant. The new carpet looks great and I love it. The installers were courteous. This is the second time we have purchased carpeting from Desitter. I highly recommend them.
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Responded on: Jul 31, 2017

Diane - We are so happy to hear that you chose DeSitter once again, thank you! There is a wonderful feeling associated with seeing beautiful newly installed carpeting in your home and we are thrilled that that is exactly what we provided for you! Our sales staff, just like Joanne, work very hard to ensure their customers have a pleasant experience with us and we thank you for the opportunity. Katie B. - Client Services
Nancy Kraus
Jul 03, 2017
Timely and friendly installers made the job seem easy today.. Love the carpet.
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Responded on: Jul 05, 2017

Nancy - Awesome to hear! Our installation crews are very talented teams that will complete an installation and have it look amazing. They are hardworking, professional and truly experts in their field. Katie B. - Client Services
Diane Rodenbostel
Jun 30, 2017
Good overall experience. Joann, our salesperson, was knowledgeable and very pleasant. The new carpet looks great and I love it. The installers were courteous, but a few things did occur during the installation process that bother me. First the installers tried to lay the new carpet out on my dirty garage floor to cut it. If that's standard procedure then they need to either bring it cut or lay the carpet on a tarp and then cut it. Second the installers recommended a seam change. Joann responded quickly to my call to straighten that out. Also, she apologized and stated that the installers should have contacted her before asking me to okay the change. Third even though the carpet has been vacuumed a couple of times since the installation on 6/28 I'm finding staples on the carpet which is troubling from a safety perspective.
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Responded on: Jul 05, 2017

Diane - I am very happy to hear that all turned out well and that you are satisfied! When I spoke with you last week about the seam situation, I was confident that Joanne would be able to handle and take care of it for you. I will be sure to bring your concerns regarding the cutting of the carpet, in addition to the seam issue, to our warehouse manager to be sure he discusses with the installation teams what is best. Thank you! Katie B. - Client Services
richard mark
Jun 29, 2017
Paul, the salesperson does a terrific job, and the installers were very good as well.
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Responded on: Jul 24, 2017

Richard - We are excited to hear that you had such a pleasant experience with us! Paul, our installers and all the other staff members at DeSitter work very hard to ensure a satisfying experience. Katie B. - Client Services
Tami Allen
Jun 29, 2017
Tim was so helpful in explaining the newer options in carpeting. Very informative and patient service was provided to me as a customer who last bought carpet from you about 16 years ago.
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Responded on: Jun 29, 2017

Tami - Thank you for returning to DeSitter for your carpeting needs! There are so many options available today that often has our customers unsure of how to select their choice; this is why our sales associates, such as Tim, have such extensive knowledge of the products we sell. Katie B. - Client Services
Beth Janicki
Jun 28, 2017
The flooring looks great but my experience with Karen Gaimari was subpar. There was insufficient material delivered to the job and it was not finished when promised. Karen provided terrible customer service and I had to track her down instead of her seeking to remedy the situation. She always made me feel like my project was unimportant. I found her arrogance unjustified and her demeanor rude and condescending.
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Responded on: Jun 29, 2017

Beth - I sincerely apologize that you feel this way and can assure you that this is not the experience DeSitter wants our customers to have. I know that our customer service manager and business development manager have been in contact with you and I will be sure to bring this to their attention. While we are very happy to hear that the flooring looks great, we are sorry for the other inconveniences and concerns regarding your sales associate. We thank you for your business and your honest feedback as we will use this information for our staff training and business practices. Katie B. - Client Services
richard mark
Jun 28, 2017
Paul, the salesperson, is terrific. Installers were on time and did a great job. Only issue was that their truck left an oil spot on the driveway
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Responded on: Jun 28, 2017

Richard - We are lucky to have such great sales associates, such as Paul. Our installation crews are very talented at what they do. I am sorry to hear about the oil spot, I can assure you it was an accident. We are happy to hear about your installation and that you are satisfied with your experience.
Martha Picinich
Jun 27, 2017
We worked with Allan on a very short timeframe and from a distance to get carpet installed in our new home before we moved in. He did a great job of expediting the selection process and getting everything from order to install completed seamlessly. The communication was great through the entire process and we are very happy with the final product! Thanks so much! Will call again for our next flooring needs. Shop local!
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Responded on: Jun 27, 2017

Martha - Thank you very much for choosing DeSitter! Although we are not surprised to hear of the great service provided to you by Allan, we are always happy to be reminded of what a wonderful job he does! DeSitter is a family owned business that has been around since 1920 and it's because of customers like yourself that allow us to continue to compete in this industry. Thank you! Katie B. - Client Services
David Burns
Jun 26, 2017
Allan was very helpful in selecting the type of stair runner and arranging for it to be installed in time for our daughter's wedding. A little more assistance in selecting the color would have been appreciated.
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Responded on: Jun 27, 2017

David - Congratulations to your daughter and your family! Our sales staff, just like Allan, are very knowledgeable in the products that we carry and are able to help you make the best choice for your home. We value your feedback and will speak with our staff about your concern with color selection. Thank you! Katie B. - Client Services
mark
Jun 26, 2017
Poor communication between salesman & buyer, between scheduler & buyer, between installer & buyer, between scheduler & installer. Originally scheduled install for late morning on 6/12. I received call on 6/9 requesting that i reshedule for 6/13 (between 8am and 10am first installation) as a favor to them. Recieved a messsage on 6/12 that installers would now be arriving between 11am and 1pm (different than the agreed upon reschedule time). Installers showed up about 9:30. Both the salesman and scheduler confirmed with me that I would not need to remove and disconnect my wireless router/modem, as I would need to work from home. The installers told me when they arrived that I indeed needed to remove and disconnect the wireless router/modem for them to install the carpet. Also when the installers were moving my dresser, I indicated that the seperate piece of furniture that holds the mirror was not attached and that they could move it seperately. They declined. When it was time for them to move the furniture back, I heard a crash and found that one of the installers when attempting to move the dresser, caused the seperate piece of funiture to fall on the floor, causing the mirror to become detached. They were able to staple it back on. The installers also secured the coxial internet/tv/phone cable under the carpet and not between the edge of carpet and baseboard as I originally requested. The next day 6/14 i called DeSitter about my concerns and they said they'd take care of things. I emailed a photo of the dresser/mirror as requested on 6/15 but have not heard back regarding the dresser nor them coming back to correct the issue with the cable. I did speak with a 'Peter' on their 'live chat' website, he was of no help and disconnected our conversation before I was done asking questions. As of 6/21, I've yet to hear back from them, other than me initiating a call ( which went to voice mail). Finally got a call back on 6/21. However they're subcontracted installers dont work after 5pm. Which makes me take another day off for them to fix their mistake. She told me 'that's the best they could do', actually that's the least they could do. The best would be for them to arrive after 5pm so that I wouldn't miss another day of work. FYI, the installers they use are not employees, they're subcontracted out. My loss, I had to take another day off of work for the installers to come back and fix the cable location. As of 6/26 I have yet to hear back regarding the mirror issue.
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Responded on: Jun 27, 2017

Mark - I am very sorry to hear that you had such a dissatisfying experience while working with our company. This is not something that we take lightly and I will be sure to speak with the appropriate individuals to find out what may have happened and to also reconsider our processes and figure out how we can better improve them. I have spoken with our customer service manager and our installation coordinator and have been given updated information that the issues with the coax cables have been taken care of and that we are currently working with you in regards to the situation with the mirror. I truly apologize for the communication issues as well as the other inconveniences that you had to deal with. We thank you for your complete honesty and will use this information to improve our business practices and will work harder to ensure that this type of situation does not happen again. Katie B. - Client Services
Jerilyn Scardina
Jun 26, 2017
Everything was went smooth from order to installation!
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Responded on: Jun 27, 2017

Jerilyn - We are very happy to hear as we work hard to make sure the process is as smooth and simple as possible for our customers. Katie B. - Client Services
Nancy Kraus
Jun 22, 2017
love the carpet. the installers were timely and professional.
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Responded on: Jun 22, 2017

Nancy - We are so happy to hear! In order to fully enjoy quality carpet, it must be accompanied by quality installation and that is exactly what our installers will give you! Katie B. - Client Services
Tim Turner
Jun 22, 2017
The carpet is wonderful. The installers were friendly but cracked a tile that we cannot fix and may have trouble replacing. We are looking for our replacement tiles but have not found them as yet.
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Responded on: Jun 22, 2017

Tim - While I am very happy to hear that you are satisfied with your carpeting, I am sorry to hear about the tile situation. I do know that your salesperson and our customer service manager are on top of it and will handle appropriately. Thank you for your business and cooperation. Katie B. - Client Services
Nancy De Maria
Jun 21, 2017
Always a pleasure to work with such professional people. Second time we've used De Sitter for our wood flooring needs. Beautiful work.
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Responded on: Jun 22, 2017

Nancy - Thank you for once again choosing DeSitter, we truly appreciate your business! At DeSitter, we are fortunate to have many exceptionally talented and experienced employees that may it a joy to work with them! This is what helps us have such a successful company. Katie B. - Client Services
Jerilyn Scardina
Jun 21, 2017
Great experience!
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Responded on: Jun 22, 2017

Jerilyn - We are so happy to welcome another satisfied customer to our family, thank you! Katie B. - Client Services
Larry Valenta
Jun 19, 2017
Our sales man Tim Kelliher was GREAT!! Answered all our questions about all the products and Installers where on time and cleaned up. Looks great
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Responded on: Jun 20, 2017

Larry - Awesome to hear! Tim Kelliher and our other sales associates have such extensive knowledge in the products that we sell. Combine that with their experience and they really are the best individuals to help you make your selections for your home. Katie B. - Client Services
Pat H
Jun 19, 2017
The installers were very professional and did a great job. The carpeting looks great .
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Responded on: Jun 19, 2017

Pat - Not only is the quality of the carpeting you choose important, so is the actual installation! This is why at DeSitter, we have some of the most talented and expert installation crews. We are happy you're fully satisfied! Katie B. - Client Services
Wendy Dykstra
Jun 16, 2017
DeSitter did a wonderful job with the installation of our stair runner and 17x10 foot area rug. Everyone was professional, courteous and respectful of our new home remodel. The installers were on time and extremely tidy. I will use them in the future and would definitely recommend DeSitter for your flooring project.
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Responded on: Jun 19, 2017

Wendy - Many people don't realize that DeSitter does more than just carpeting and hardwood so we are happy to hear that you used our other services too! DeSitter is a company that you can trust and that's partly what makes us the choice of many consumers for their flooring project. Thank you for your business! Katie B. - Client Services
Bob Dulski
Jun 14, 2017
We expected a smooth project with DeSitter, A 2-3 day project took over a week. DeSitter did resolve the issues, and we are very impressed with the response. There was a small problem with who to contact for follow-up. We spoke with several different people . A point person would have helped with the communication.
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Responded on: Jun 14, 2017

Bob - I apologize that your expectations were not completely met and I hope that we were able to handle the issues that arose quickly and effectively. Thank you for bringing your concern about a point person to our attention, we greatly appreciate it. I will be sure to pass along the information and work with our team to develop a better plan for follow up. It's because of customers such as yourself that we are able to continue to improve to better serve our customers. Thank you again! Katie B. - Client Services
Carrie Garman
Jun 14, 2017
Couldn't be happier with our new backsplash! The installers were meticulous and professional, as well as the install coordinator. The only negative part was being billed after I'd already paid, and then trying to get in touch with the sales staff to get a question answered after my install was complete.
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Responded on: Jul 10, 2017

Carrie - We are delighted to hear that you are happy with your selections and installation! I apologize about you having been billed after you already submitted payment and will be sure to speak with our account department regarding the process. I'm also sorry to hear about not being able to get a hold of an associate and will be sure to address that issue with our staff as well. Thank you for your honesty! Katie B. - Client Services
J. Porcelius
Jun 13, 2017
Repeat customer. Saturday delivery was very important and Veronica of customer service made it happen -- thanks, Veronica. Good install team with Will and his assistant making sure everything was done right.
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Responded on: Jun 13, 2017

J. - First, thank you for once again entrusting DeSitter with your flooring project! Second, we are very pleased to hear that both our customer service manager Veronica and our installation team dedicated themselves to being sure you were fully satisfied with your experience and the completion of the job. Katie B. - Client Services
Linda Lynch
Jun 12, 2017
We wanted to stay within a certain budget and Terry Maliska was our consultant and showed us several samples of good quality carpeting from which we were able to choose a favorite. We took a few samples home and were able to order larger samples to compare before we made our final choice. It all worked out well and we are very happy with our new carpet. This is our third time using DeSitter carpeting and have been pleased each time. Also, installation was done quickly and perfectly.
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Responded on: Jun 13, 2017

Linda - At DeSitter, we understand that each customer situation is unique. We have customers that have different budgets, styles, design tastes, product preference, etc. and we make sure that we have a large enough variety that has something suitable for everyone. Thank you for once again choosing DeSitter and we hope to work with you again on future projects. Katie B. - Client Services
JohnJohnston
Jun 12, 2017
On time, professional, competitive from quote to install
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Responded on: Jun 12, 2017

John - We know that there are many different flooring stores and big box stores to choose to purchase from but we also know that at DeSitter, we offer quality products, excellent craftsmanship and exceptional customer service. It is our hope that other individuals, such as yourself, give us a chance to show why they should choose us. Katie B. - Client Services
Heather Valera
Jun 10, 2017
We had a flood in our finished basement and when it became time to search for new carpet I was referred to DeSitter in GE. I spoke with Paul M. and he came over the very next day to take measurements and then the very next day I received several carpet samples BY FedEx. Once I called with my choice I had 2 gentlemen at my house the next week! Oh ya, not one scratch on any of my furniture either!
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Responded on: Jul 03, 2017

Heather - We are sorry to hear that you had to deal with the flood issue, it's never an easy task! We know that each customer situation is different and some jobs require faster delivery and installation times. While we cannot always guarantee an entire process to be done as quickly as we were able to with your job, we always try our best to accommodate the needs of our customer. Thank you for letting us assist with your new flooring! Katie B. - Client Services
Janice Schuler
Jun 09, 2017
Several weeks ago I had two bedrooms carpeted by Desitter Flooring. They arrived on time and did an excellent job. The carpet is very high quality and I love the color. I would recommend Desitter Flooring to anyone who is looking for high quality carpeting!
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Responded on: Jun 12, 2017

Janice - At DeSitter, we find it very important to provide quality products, quality installations and quality customer service all around! Thank you for allowing us to serve your flooring needs! Katie B. - Client Services
Jack Steffek.
Jun 09, 2017
Paul @ the Glen Ellyn store did a great job showing us & my niece the best flooring options for my nieces condo. The delivery of materials was timely and being in Lincoln Park is always a challenge. Installation was great and the guys had to walk two blocks from where they parked to get to the condo for installation. Thanks for a job well done.
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Responded on: Jun 12, 2017

Jack - Our sales associates, just like Paul, work very hard to help our customers make the best informed decisions regarding product for their home. While DeSitter has 3 locations in the suburbs, we do a lot of work in the city and are happy that we were able to be of service to you and your niece. Thank you for choosing us! Katie B. - Client Services
HeatherKing
Jun 08, 2017
We had a flood in the basement of our house and DeSitter was at my house the very next day after I called for an estimate! They next day aired samples of carpet for me and with in 1 week I had my carpet replaced! The gentlemen that came were clean, neat and I had no scratches on any of my furniture that they had to move for me.
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Responded on: Jun 08, 2017

Heather - First, we are so sorry to hear about the flood! We know there are often times that our customers have to shop for new flooring because of unfortunate events, such as the one you had to go through, and not just because they want to update their interior. It's our job to make the whole experience a little more pleasant and easy to deal with. We are so happy to hear that yours ended on a positive note! Katie B. - Client Services
Kenna Anderson
Jun 08, 2017
Very helpful staff. Great selection.
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Responded on: Jun 08, 2017

Kenna - There is so much to consider when choosing new flooring and that is why we are so fortunate in having such knowledgeable sales associates! They may the decision making much easier by guiding our customers with what works best for their homes. Katie B. - Client Services
shelly keating
Jun 06, 2017
Had 2 jobs, new hardwoods and carpets. 1st job hardwoods, showed up 4 hours later than said which took the job into another day. Had minor problems which did come back and fix. Then, carpet install took forever to schedule. Carpet was in just installers couldn't do it for over a week or so after carpet was in. For the money we spent, I don't think the service was there in the install department. They use outside contractors for install so that is the problem. Was never offered any compensation for our problems even though I did call in several times. Salesperson was great and did fix problem. It just wasn't service I expected(or paid for) from DeSitter.
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Responded on: Jun 28, 2017

Shelly - I am sorry to hear that you were not fully satisfied with your experience with DeSitter. While this does not happen often, there are times where our installation schedule does get booked rather quickly and we have to wait a week or so longer to get a job scheduled to be completed. I apologize that this happened in your case. As you mentioned in your review, there were a couple issues with your first install and DeSitter handled the situation as we should. We thank you for your feedback and will be sure to discuss with management to develop ways to better serve our customers such as yourself. Thank you. Katie B. - Client Services
Carla Rodgers
Jun 06, 2017
Installers were very prompt and did a great job. Carpet looks very good and I am very pleased and would recommend DeSitter to friends and family
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Responded on: Jun 07, 2017

Carla - Thank you for your willingness to recommend our company! We take great pride in building relationships by enhancing people's lives where they live, work and play! Katie B. - Client Services
Lynn Gambill
Jun 06, 2017
I had a deadline to get my carpet installed. You installed it on time and quite beautifully. The two men, Tony and Alfredo ( or some name that started with an A) were wonderful. I have a curved staircase and they worked like crazy to install it perfectly! I am very, very happy with their work and how quickly I was able to get the carpet in... and it looks great. So very glad to have fresh new carpeting !
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Responded on: Jun 06, 2017

Lynn - We are so happy when we receive great reviews such as the one you've shared as our employees work very hard to ensure a job well done! At DeSitter, we all work very closely together to help maintain a smooth process for our customers from their initial contact with us to the completion of their job and we are happy it worked wonderfully for you! Katie B. - Client Services
Erin McCarey
Jun 06, 2017
The carpet is amazing and the service was exceptional. Great installation, no chuncks in trim or walls, very clean and took carpet away for free.
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Responded on: Jun 06, 2017

Erin - At DeSitter, we have some of the very best installers around! They are experts at what they do and make sure to treat the customer's homes with respect and exceptional care, just as they would their own. We're very happy to hear such a great review! Katie B. - Client Services
Nancy Grimmenga
Jun 03, 2017
Worked with Karen in Lagrange. She was really helpful in choosing a carpet for my basement remodel. Carpet has not yet been installed, so cannot comment on that.
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Responded on: Jun 05, 2017

Nancy - Karen and our other sales associates are so talented with helping our customers choose the perfect products to go with their home's design. Thank you for allowing us to help you! Katie B. - Client Services
Matt Savide
Jun 02, 2017
We had a great experience with DeSitter in Glen Ellynn. If you are looking for quality with no pressure sales and short installation times then I would highly recommend giving them an opportunity. The staff is knowledgeable and works to understand your budget along with what works best for the space. Tim and Ken went above and beyond our expectations. Communicating dates with us for measurements and installation way ahead of time so we could make arrangements for someone to be home. Overall we are incredibly happy with their work in our new home and will be going back in the future.
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Responded on: Jun 06, 2017

Matt - At DeSitter, we know that new flooring is an investment for your home. Tim and Ken have both been with DeSitter for a long time and we are very lucky to have them as they are true professionals! Our sales associates know how important it is for our customers to have enough time to become fully informed about their choices and options so that they are best prepared to make a decision. We try our hardest to install our jobs as quickly as we can and we always make sure to keep our customers constantly updated. Thank you! Katie B. - Client Services
Tom and Barbara Stanger
Jun 01, 2017
We have been long time customers with DeSitter flooring. Allan Beuke could not have been more helpful to us in choosing new carpet for two areas in our house. He was informative and patient in our selection of the carpeting. The installation was perfect. We are very pleased with the final product.
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Responded on: Jun 05, 2017

Tom & Barbara - Thank you for continued support of DeSitter! Allan has been employed with us for over 30 years and his experience and knowledge within our industry is incredible. We are thrilled you are once again fully satisfied. Katie B. - Client Services
Clara Hughes
May 26, 2017
We needed nice and reasonably priced carpet to update our home to sell. Our representative was knowledgeable and Desitters had a package for our needs. After shopping other places, I knew I could not beat the price. Installation was fast and neat.
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Responded on: May 30, 2017

Clara - At DeSitter, we are confident that our customers will make a great choice when choosing our services because of our quality products, competitive pricing and exceptional customer service! We are thankful to have you as a customer. Katie B. - Client Services
Elaine
May 26, 2017
The sales experience was good but what we were impressed with was the quality of the workmanship. The workers were careful and quick. they did a large job in 1 day and left the house very neat.
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Responded on: May 30, 2017

Elaine - At DeSitter, we know how important it is to have dedicated and talented installation crews to perform the jobs for our customers. We are grateful to have many wonderful expert crews and know they will have each job looking amazing at the completion of their work. We are so happy you chose DeSitter. Katie B. - Client Services
Nancy Knop LaGrange Roofing
May 24, 2017
Excellent. Extremely happy with our sales gal Karen in LaGrange and the two carpet installers were very neat and did a great job. Very pleased!
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Responded on: May 24, 2017

Nancy - We love to hear from another satisfied customer but even more so as to why you were so pleased! Thank you for sharing! Katie B. - Client Services
Judy Maronic
May 18, 2017
Been shopping at DeSitter for over 40 years. We love the new carpeting. The guys were professional & courteous & we were amazed at how fast they did the job.
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Responded on: May 22, 2017

Judy - Wow! Thank you for your continued support and business! We work hard to maintain our customer relationships to create lifelong customers such as yourself. Katie B. - Client Services
Julie Avina
May 16, 2017
Great workers, great products. Everything done as expected. Karen at Desitter in LAgrange is great.
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Responded on: May 16, 2017

Julie - Karen is a very knowledgeable and experienced sales associate and we are lucky to have her! We are thrilled to hear that you were satisfied with her services and your overall experience with us. Katie B. - Client Services
Susan Sidorowicz
May 14, 2017
Great service. This is the second time getting carpet here. They showed up on time and were very professional. Did a great job in minimual amount of time and cleaned up and put furniture back exactly where I requested. Would use them again.
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Responded on: May 15, 2017

Susan - Thank you for choosing our company once again for your flooring needs! DeSitter is so appreciative of our return customers as they help show us that we are doing a good job and that our hard work is paying off. Katie B. - Client Services
Dave Krunnfusz
May 11, 2017
From our Sales Rep Paul to the installers Miquel and Hector, our experience with DeSitters was wonderful. No pressure, very large selection, ability to take large carpet samples home for a couple of days to see them in the various light conditions (which not all flooring stores allow, believe it or not), and excellent installation, it could not have gone better. We will be back when the other rooms need new carpet.
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Responded on: May 22, 2017

Dave - Awesome news to hear! We know that the process of selecting carpeting or any flooring for that matter is not always the easiest but we definitely try our best to make it as simple as possible for our customers. Thank you for the opportunity! Katie B. - Client Services
Debra Kamp
May 09, 2017
Great communication and follow up. Waited a few months to write a review to make sure the carpet held up. We could not be happier with the quality and the comfort. We will recommend DeSitter over and over again.
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Responded on: May 15, 2017

Debra - We appreciate you returning to leave your review! We provide quality products and preform quality installations and if any issues ever do arise, we are sure to work with the customer to decide on how to handle getting them fixed. Thank you! Katie B. - Client Services
Jenny Collander
May 07, 2017
The entire process was seamless and professionally done! I love our new staircase and couldn't be happier!
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Responded on: May 15, 2017

Jenny - We are delighted to hear that you are fully satisfied with all of our services! Katie B. - Client Services
Nora
May 03, 2017
What a wonderful group to work with. From Terry who helped us choose our carpet to the installation team who vacuumed the floor they recarpeted and the first floor. Thank you!!
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Responded on: May 15, 2017

Nora - At many companies, there are usually a select few of employees that are star team members. At DeSitter, we are lucky enough to have a company filled with them, such as Terry. Thank you for choosing us! Katie B. - Client Services
Penny Miller
May 02, 2017
At DeSitter La Grange, we met with Allan Beuke who showed us several options, along with a recommendation & ballpark cost. We took samples home, made our decision and returned to the showroom to place our order. Allan came to our home the next day to take final measurements. The crew arrived as scheduled, removed our old carpeting and installed the new carpeting very efficiently, working without a break. The crew's work was very clean & the finished job is perfect! We will recommend De Sitter at every opportunity. Old carpeting removed, new carpeting installed.
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Responded on: May 15, 2017

Penny - Thank you for such a wonderful recap! We are very proud to have Allan at DeSitter and are not at all surprised he gave you such great service as he really is a remarkable associate. Our crews often go above and beyond for a great finished product! Thank you! Katie B. - Client Services
Sharon Kettinger
May 02, 2017
Snag from the dog's paw was repaired leaving the area barely noticeable. Worker was knowledgable, polite, and arrived within the time expected.
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Responded on: May 15, 2017

Sharon - DeSitter has very talented workers that are not only able to install new flooring, but sometimes even fix it for our customers! Katie B. - Client Services
Linda Dean
May 01, 2017
responsive, fulfilled promises, carpet installation was a big job and the team did great. Beautiful job.
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Responded on: May 15, 2017

Linda - Thank you! Carpeting is a great way to invest in your home and we are happy to have helped. Katie B. - Client Services
Donald Dean
May 01, 2017
Had an excellent experience - on time, and kept to the timeline established, workers were polite and did a nice job of clean up after carpet installed. Would recommend
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Responded on: May 15, 2017

Donald - DeSitter has been in business for a very long time and one of the main reasons we have so many wonderful customers is because of the referrals of existing customers so thank you for such kind words. Katie B. - Client Services
Rebecca Courtright
May 01, 2017
Outstanding quality and vast selection of rugs to choose from. Expert friendly conscientious installers. Karen was extremely helpful with consulting questions... Even made an inspection of my porch before I made final decision. Amazing Service! Will take all my future floor issues to DESITTER! Thank you!
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Responded on: May 15, 2017

Rebecca - Karen is remarkable with her design knowledge! We are thrilled that you've made us your go to store for flooring! Thank you for your business! Katie B. - Client Services
Kathy
May 01, 2017
We were recommended to Allan in LaGrange and he was very knowledgeable and accommodating. Our carpeting was installed on Friday and looks great! From sales to installation we were completely pleased. Thank you.
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Responded on: May 15, 2017

Kathy - We are truly very lucky to have Allan as one of our team members. His expertise and knowledge in this industry is incredible and we are overjoyed to know that you were able to work with him and enjoy it. Katie B. - Client Services
David & Penny Miller
May 01, 2017
After delaying for some time and hearing that guests were coming soon, we decided to replace old carpeting & took some quick measurements before going to DeSitter in La Grange on April 14, 2017. At the office, we met with Allan Beuke who understood our project immediately & showed us several options, along with a recommendation & ballpark costs, all within a few minutes. We took some samples home, made our decision and returned to the showroom to inform Allan of our decision. Allan came to our home the next morning, April 15, to take final measurements. He then processed the measurements with our choice of carpet & placed the order. On April 25, we were informed that our new carpet would be installed the next day, as requested. The next morning, the 2-man crew arrived as scheduled, removed our old carpeting and installed our new carpeting by 1:30 pm. They worked without a break, the work was very clean & the finished job is perfect! The whole process was very smooth. We will recommend De Sitter every time.
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Responded on: May 15, 2017

David & Penny - Your personal experience with DeSitter is exactly what we strive to provide for each and every one of our customers. We are so happy that you chose DeSitter and it is our hope that you will one day again choose our services. Thank you so much! Katie B. - Client Services
Leland Albright
Apr 29, 2017
A representative from DeSitter directed us in the store for exactly the carpet we were looking for. She came to our home within a couple of days to measure for the carpet and gave us an accurate estimation of cost. Workers showed up on time two install the carpet and did it expertly and efficiently. We would recommend them highly.
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Responded on: May 15, 2017

Leland - So great to hear of your satisfaction with our company! We trust that our employees will provide the best service possible and it seems they did just that! Thank you for your recommendations, we greatly appreciate it. Katie B. - Client Services
Patti Wanzung
Apr 23, 2017
DeSitter's prices were comparable to big box stores, but with far better customer service. We would definitely recommend DeSitter to our friends.
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Responded on: May 15, 2017

Patti - At DeSitter, we know that it's not only quality products that our customers are looking for but also quality service! The DeSitter team works very hard to provide some of the best customer service available! Thank you! Katie B. - Client Services
Terri
Apr 21, 2017
Quality carpet, good customer service, installed properly. Nice job.
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Responded on: May 04, 2017

Terri - Terrific! This is exactly what we want to hear from all of our customers! We work hard so that our customers have a great experience. Katie B. - Client Services
KCR Interiors LLC
Apr 21, 2017
I am a residential interior designer, and I recently worked with Hana at DeSitter to choose backsplash and floor tile for my client's kitchen remodel. As a professional, I need resources that are professional, reliable and have quality products. Hana and DeSitter had it all. Hana was great to work with. She helped me pick contemporary tile while keeping budget and lead time in mind. The floor and backsplash are gorgeous! My client is happy and so am I. I look forward to working with DeSitter on future projects.
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Responded on: May 03, 2017

Karen - We look forward to continuing to build up our business relationship between KCR Interiors and DeSitter! We can't wait to work with you and your clients on many different projects and are excited to see what beautiful interiors we will help create! Thank you for choosing DeSitter to work with such a talented designer as yourself. Katie B. - Client Services
Cathy Parkes
Apr 20, 2017
Great installers. Everything turned out perfect. Nice quality carpet.
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Responded on: May 03, 2017

Cathy - Our installation crews are very skilled and talented in their line of work. DeSitter is very proud to have such great craftsmen! We are thrilled that you are so happy with the results. Katie B. - Client Services
Pam
Apr 13, 2017
The installers did an exceptional job! The carpeting looks great.
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Responded on: May 03, 2017

Pam - Installing new carpeting in a home is such a fun thing to do! It can really change the mood when walking in a room with a new and fresh look. We are happy to hear that you are enjoying your new carpeting! Katie B. - Client Services
Joan Linden
Apr 12, 2017
Not only exceptional service, but the whole project was accomplished in a very professional and timely manner. Could not have been happier.
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Responded on: May 03, 2017

Joan - While DeSitter does not claim to be the best flooring company available, we can assure you that we will provide the best products and service to each of our customers! We thank you for choosing us. Katie B. - Client Services
Rick Adamczyk
Apr 10, 2017
We ordered new carpeting for our stairs and upstairs hallway, and it was fantastic! The salesperson was very helpful and efficient, and the installers were right on time, cleaned up after they were done, and truly did a beautiful job!
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Responded on: May 03, 2017

Rick - This is what makes our job so fulfilling! We love to hear when our customers are satisfied and strive to make sure that each and every one is! Thank you! Katie B. - Client Services
Jennifer Waters
Apr 08, 2017
We've worked with Tim Kelliher from DeSitter Flooring multiple times and couldn't be happier. Competitive pricing, great quality and professional service. Highly recommend!
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Responded on: May 03, 2017

Jennifer - We absolutely love to hear when our customers return to DeSitter for other projects! We appreciate your loyalty and look forward to continuing with providing the best service possible. Katie B. - Client Services
Laura
Apr 08, 2017
Our main contact Debbie repeatedly missed details that led to stop/starts on the project and required me to keep shuffling my schedule. She didn't mention/realize that we'd need a plumber to install a drain between the tear-out day and install day (which were booked consecutively), so the team showed up, did what they could, and then had to leave. She didn't instruct the installation team what the shower curb should look like, so this created a bit of chaos the second time they showed up. She told me to have shower fixtures available for the installation which weren't needed at that time. She also forgot to schedule a carpet team to nail down the carpet the day the tiling was complete so this required a separate visit. None of these events should happen with a professional tiling company. I had to be amused, then, when that type of thing continued with the billing. The final carpet step happened on a Friday, and by Tues I had already received a 'second notice' invoice... That said, I have nothing but excellent things to say about the installation team and the scheduler that I worked with. Chris and his team are very talented and did a great job with the tiling. They were also very conscientious about keeping things clean. The scheduler seemed very experienced, down-to-earth, and was empathetic to all the changes that needed to happen. She gave me options and did her best to make everyone's schedules work. I have two more bathrooms to remodel, but probably not with DeSitter, and definitely not the LaGrange location.
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Responded on: May 04, 2017

Laura - On behalf of DeSitter, I'd like to apologize for you having to have gone through this type of ordeal with our company. As you know, DeSitter respects and appreciates our customers and our goal is to maintain our relationships with them while providing quality products and service. I have spoken with our Customer Service manager, Veronica Rodriguez, and know that these issues have already been looked into and handled. I'd like to thank you for your honesty and for bringing these matters to our attention as this is how we can learn and better our business. The DeSitter staff will continue to improve our processes and it is with the help of our customers feedback that we are able to do so. Thank you and it is our hope that you will continue to choose DeSitter in the years to come. Katie B. - Client Services
Ted
Apr 05, 2017
We were definitely pleased with our sales and our installers. We do have an issue with the way our runner was placed in our upstairs hallway. The corner is not quite a right angle and I notice it every time I come up the stairs. Our expectations were high and we are a little disappointed in the outcome. Our installers and sales were very professional, clean, polite, trustworthy etc. The overall experience was good.
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Responded on: May 04, 2017

Ted - While we are happy that you are pleased with your overall experience, we would like to speak with you a bit more about the concerns you have regarding the placement of the runner. Our Customer Service Manager, Veronica Rodriguez, will be contacting you to discuss this with you and see how we can assist further. Thank you! Katie B. - Client Services
Jim
Apr 03, 2017
Did some research beforehand on carpet places. Being in Chicago Empire and Luna always show up on search. But reviews encouraged to stay more local. DeSitter answered me right away using the live chat. And, every time after when I was trying to narrow down choices, timing and cost. Tim O'Brien at Glen Ellyn location was fabulous. Really knowledgable, not pushy, met timeframe for install and found remnant that saved me money. Definitely worth the time to call them.
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Responded on: May 03, 2017

Jim - Many of the big box stores have a more recognizable name because of so many advertisements, however, that does not necessarily mean they are the way to go. DeSitter provides quality products, exceptional customer service, has multiple locations and is comparable in price. We thank you for choosing us! Katie B. - Client Services
Judy Cameron
Apr 03, 2017
Tim Kelliher our Flooring Consultant was helpful and knowledgeable of the Mohawk carpet we had installed. The installers were helpful and installed our carpet to our satisfaction. They were neat and cleaned up left over carpet and disposed of unwanted scraps.
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Responded on: May 03, 2017

Judy - We are truly grateful to have Tim Kelliher as part of our team and are happy to hear that he provided such wonderful service to you! We hope you will consider DeSitter for your next flooring project as well. Katie B. - Client Services
John
Mar 31, 2017
Knowledgeable sales staff. Quick, friendly, and clean installation crew. What else could you ask for? We've already referred you to friends.
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Responded on: May 03, 2017

John - At DeSitter, we don't want our customers feeling overwhelmed! We want to provide a simple process that leaves them fully satisfied! Thank you for the referrals as the greatest compliment is a referral! Katie B. - Client Services
Junior Alvarez
Mar 29, 2017
Very friendly and educated staff, beautifully displayed
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Responded on: Apr 20, 2017

Junior - Thank you so much for your amazing comment! We are so thrilled you think that of DeSitter and our staff. We hope you come back and visit! Veronica R. - Customer Service
Ryan Aleccia
Mar 28, 2017
Went to showroom to in Glen Ellyn. Picked out tile, for my kitchen, foyer, and two baths had someone come out take measurements. A week later can't get a quote from them. Or even anyone to call me back. One big giant run around. Make sure your job is big enough for them or you won't get the time of day from them.
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Responded on: May 04, 2017

Ryan - I am terribly sorry that you initially had a negative experience with us but am happy to note that these matters were addressed and taken care of. At DeSitter, we never want a customer to feel that their business is not good enough for us as that is not at all the case. The staff at DeSitter is appreciative to every customer we get and we thank you for the opportunity to not only address these concerns but to also handle them properly. Katie B. - Client Services
Kathy Noltin
Mar 25, 2017
Sales people are super friendly and know what they are selling. didn't try to over sell. install crew was quick and courteous.
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Responded on: Apr 20, 2017

Kathy - Thank you kindly for your kind comment. We do have an amazing team of individuals to work with. I am so happy you were able to be apart of that. We hope you will keep us in mind if you should have any future flooring needs.
Karen Bagnall
Mar 22, 2017
We got courarpet installed a month ago and looks great and installers were very professional and got the job done in great time. This is the second room we have had done by Desitters. we are very please and will refer you to our friends. Thanks again. Karen in Countryside, IL
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Responded on: Mar 23, 2017

Karen - Thank you kindly for your amazing words. It is so amazing to hear that after a month your carpet is still looking great. We are so happy to hear that you choose to come back to DeSitter when you needed additional flooring for your home. We love when customers come back. It ensures us that we established a great foundation to an ever lasting relationship. Thank you again for your amazing review. Veronica R. - Customer Service
Sheryl
Mar 20, 2017
Terri our designer was great to work with and helpful with budget. Installation and furniture moving was excellent!
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Responded on: Mar 21, 2017

Sheryl - Thank you so much for your review! Terry is so amazing and so great to work with. And our installers are some amazing workers as well. We are happy to hear that your experience with us went so great. We hope that you will consider DeSitter in the future for any and all of your flooring needs. Thank you kindly! Veronica R. - Customer Service
Nancy Seguin
Mar 11, 2017
We ordered carpet for our TV room. We picked two colors, brought them home and the next day DeSitter was out to measure the room. Two days later our carpet was installed very quickly by 3 professional carpet layers. They were the most efficient carpet installers I have ever seen. Thank you DeSitter for some quality carpet
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Responded on: Mar 20, 2017

Nancy - You are so very welcome! And thank you! For your patronage and most importantly your amazingly kind words. Our turn around time is quite amazing. From the moment you walk into our show room to the moment our installers leave your home is a quick and easy process. At least that is always our goal. So when we hear that it worked perfectly we truly are elated. We know we are on to something. We hope that this will allow you to consider us in the future for any flooring needs. Thank you! Veronica R. - Customer Service
Jennifer Jerzyk
Mar 10, 2017
Tim at DeSitter was amazing. The staff met all of our requests and exceeded our expectations in the installation of an engineered wood floor and carpet. The value proposition was excellent and we are delighted with our new flooring.
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Responded on: Mar 20, 2017

Jennifer - Thank you kindly for your amazing words! DeSitter loves to pride ourselves on are amazing experiences we give to every client that walks through our door. A great amount of our clients are returning clients. That says a lot about the trust instilled with in DeSitter. And we hope we were able to instill that trust in you. We truly hope that you will continue to consider DeSitter for all your flooring needs. Thank you! Veronica R. - Customer Service
Patti Madison
Mar 10, 2017
We love our new carpeting! The installers did a great job--they were courteous, friendly, and efficient. The whole basement was completed in a short amount of time. I would highly recommend DeSitter Flooring, in Glen Ellyn.
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Responded on: Mar 20, 2017

Patti - Thank you so much for this awesome review! We do have some of the most amazing installers working with us. It so amazing to hear that from beginning to end you had a great experience. We hope that you will continue to consider us for any future flooring needs! Thank you kindly! Veronica R. - Customer Service
Julie Krudop
Mar 10, 2017
We used Desitter to install runners on our stairs. They were amazing to work with in the showroom and did a wonderful job on the installation. Would highly recommend Desitter in Glen Ellyn.
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Responded on: Mar 20, 2017

Julie - Thank you so much for your kind words! Our sales people are some of the most amazing people I have had the pleasure to work with. They are truly dedicated individuals and they genuinely care about all their clients. We are glad to hear you are enjoying your stair runner. One of the many products we are very proficient at. We hope that you will keep us in mind for your future flooring needs. Thank you! Veronica R. - Customer Service
Patti M
Mar 09, 2017
We love our new carpeting! The installers did a great job--they were courteous, friendly, and efficient. The whole basement was completed in a short amount of time. I would highly recommend DeSitter Flooring, in Glen Ellyn.
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Responded on: Mar 20, 2017

Patti - Thank you so much for this awesome review! We do have some of the most amazing installers working with us. It so amazing to hear that from beginning to end you had a great experience. We hope that you will continue to consider us for any future flooring needs! Thank you kindly! Veronica R. - Customer Service
Kathleen Gallagher
Mar 09, 2017
Just had our stairs recarpeted. From the excellent service at the sales room to the expert installation-DeSitter delivered! We couldn't be happier!
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Responded on: Mar 09, 2017

Kathleen, Thanks for the great review, we are happy to hear about your experience working with our company!
Jen Sitton
Mar 06, 2017
We had been through two basement floods in our home two weeks after moving in. DeSitter Flooring staff were very kind and helpful working with our schedule for arranging and rearranging installment around our basement repair. The also helped us find a carpet that fit exactly within the home insurance budget and was even a small upgrade from what we had previously!
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Responded on: Mar 20, 2017

Jennifer - If I have said it once I will say it again, our salespeople are simply the best. They truly are invested in you as a person and your home. It is never about just the sale. They will always get you the most for your money. I am elated to hear that we could be part of the process to repair your home. And I hope that you will continue to keep us in your thoughts when considering your flooring needs. Thank you kindly! Veronica R. - Customer Service
Peggy K.
Mar 04, 2017
My carpet was installed by De Sitter in time for Christmas. I have been enjoying it for two and a half months. Loved the entire process and give them an A+ .
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Responded on: Mar 28, 2017

Peggy - Thank you so much! Its incredible to hear that months later you are still enjoying your carpet. Its the most wonderful feeling, to know that you invested into your home and are happy with that investment. We love hearing that we were apart of that. Thank you kindly! Veronica R. - Customer Service
Sandra
Mar 03, 2017
The sales associate was very knowledgeable and did not rush me. She also recommended alternatives which helped me to make my final selection. The process was smooth and efficient. My selection was in-stock so installation was quick and very professional.
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Responded on: Mar 20, 2017

Sandra - Thank you kindly for your amazing words. I have to say we have some of the most dedicated and amazing sales people. It isn't just about making a sale with them. They are truly invested in you and your home. They want what you want and will strive to achieve that goal. We cannot thank you enough for choosing DeSitter Flooring for your flooring needs and hope that you will continue to look to us for all your flooring needs. Thank you again! Veronica R. - Customer Service
DeSitter Flooring
Mar 03, 2017
Amazing New Products Available and In Stock Ready for Installation.
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James DeKeyser
Mar 03, 2017
They were very helpful. Everything was done on time and as promised.
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Responded on: Mar 03, 2017

James - We appreciate your review. We love that you were happy with the efficient professional service that you received. We hope that you would consider us on any future projects. Thank you! Veronica R. - Customer Service
Janice Schuler
Feb 25, 2017
Desitter Flooring did an excellent job installing my carpeting! They were extremely professional and prompt. I love the quality of my carpet and I will definitely use Desitter Flooring in the future.
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Responded on: Feb 27, 2017

Janice - Now and days with all the choices we get as consumes it is amazing when you come across a company that will take care of you from the beginning till the end. I am so proud to say the we here at DeSitter make it a priority to ensure that will happen for all our customers. What is a bonus is that we get to not only work with great people but then those great people tell us how amazing their experience was. And we are confirmed in our practice. So we thank you very much for your kind words and look forward to working with you in the future. Veronica R. - Customer Service
Margaret Smith
Feb 22, 2017
It looks beautiful as always!
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Responded on: Feb 22, 2017

Margaret - It was such a pleasure to speak with you today! I am extremely happy that you love your carpet. We hope that you will continue to consider DeSitter for all your flooring needs. Thank you! Veronica R. - Customer Service
pat hillegass
Feb 22, 2017
solid work. good service. nothing to criticize
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Responded on: Feb 22, 2017

Pat - Thank you for the review. I am glad we were able to provide good service and work for you. We hope that you will consider DeSitter in the future for any flooring projects. Thank you! Veronica R. - Customer Service
Rich Clegg
Feb 22, 2017
Great work on my mom's house. The carpet looks great and the customer service was excellent. We will hire again for future rooms of carpet.
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Responded on: Feb 22, 2017

Rich - I had the great pleasure of speaking with your mother. She is such a delight. And we were happy to work with her. Thank you so kindly for your amazing words. We are glad you would consider DeSitter for your next flooring project. We hope to hear from you soon! Veronica R. - Customer Service
Donna Ripper
Feb 20, 2017
Karen was helpful sales gal. Very organized with delivery too. Installers nice, polite &'neat
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Responded on: Feb 21, 2017

Donna - Karen is such an amazing asset to our team. We are very lucky to have her. And the same goes for our installers. They really exemplify the DeSitter name. We are happy to hear you had a great experience with us. Please keep us in mind for any future projects. Thank you! Veronica R. - Customer Service
Charlene Irish
Feb 20, 2017
This is my second time dealing with DeSitter flooring and I couldn't be happier. I appreciated Paul's tireless work helping me find just the right carpet at the right price. The crew came this morning and installed the carpet in record time with accommodation to some of my extra requests as they were replacing the furniture back in the room. I will certainly shop at DeSitter any time I need carpet or other flooring. Thanks so much all of your staff.
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Responded on: Feb 21, 2017

Charlene - Well, I am most definitely going to make sure that our staff gets a chance to read this amazing comment. I cannot say enough about our DeSitter team. From the moment you walk into the store to the moment our installers leave we ensure that you will experience nothing but the best from us. It's simply the DeSitter way. So we thank you for seeing it and most importantly letting us know we did our job. Thank you for your kind words. Veronica R. - Customer Service
Nancy & John Korba
Feb 18, 2017
Couldn't be happier.... We worked with Karen at the showroom located in LaGrange, who worked tirelessly in helping us pick the perfect carpet for our staircase runner. The installation team was polite, efficient, and clean, and did a great job. We will definitely go back to DeSitter in the future!
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Responded on: Feb 21, 2017

Nancy & John - We do have an amazing sales team. They never give up till our customers are 100% happy with their purchase. You do not just purchase flooring for your home, you get a companion to assist you along the journey. It is an amazing experience. And we are so elated to hear that you would consider us for any future projects you may have. That alone tells us that we are on the right track. Thank you kindly for your amazing kind words. Veronica R. - Customer Service
Werner Perthel
Feb 17, 2017
The crew came on time, was neat and professional. The crew chief repaired a spot on the adjacent carpet damaged by a dog; the repair was seamless. All moved furniture was returned to its original location in good shape.
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Responded on: Feb 21, 2017

Werner - That is one amazing thing about DeSitter, we work with the best people from the Show rooms to the installers. Your experience is going to be so great from start to finish, at least that's our goal with every customer. So to hear you had that experience assures us that we are doing our jobs to the best of our ability. Thank you for choosing DeSitter. We hope you will consider us for future projects. Thank you kindly! Veronica R. - Customer Service
Jen Johnston
Feb 16, 2017
DeSitter did a great job with our stair runner installation. Large selection of flooring & knowledgable staff made the process easy. Installation was prompt.
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Responded on: Feb 17, 2017

Jen - Thank you for you kind words! We truly love to hear when someone is enjoying their purchase. And were glad to see the installers were on time and professional. We truly have an amazing team from show room to installation. Please keep us in mind for any future projects. Thank you again for your kind words. Veronica R. - Customer Service
Lee Phillips
Feb 15, 2017
Your new showroom is fantastic. The selection of carpet and tile is outstanding. It was nice not to have to go downtown Chicago to see so many choices. We are very happy with the many purchases we have made from DeSitter over the years. Paul in the Glen Ellyn showroom is my 'go-to' for excellent advice.
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Responded on: Feb 16, 2017

Lee - Thank you! It is a beautiful show room. We worked very hard to bring everything we represent from the material we offer to the Core Values we have as a company to our new showroom. I am happy it comes across to our amazing customers. Its a great feeling to have a 'go-to' guy. The trust you have in them is never failing. Paul is a great guy to put that trust in. I hope you will continue to come back to us and let us have the privilege of continuing our partnership. Thank you for choosing DeSitter once again! Veronica R. - Customer Service
Tom Howard
Feb 14, 2017
The Showroom in Glen Ellyn is wonderful. Our representative was excellent and knowledgeable and was able to find a perfect solution for us. The installation was timely and fit our schedule easily. The install team arrived promptly and were very efficient. The install was excellent as well. Our overall experience was way above normal expectations and as a result, we are bringing forward an additional project or two.
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Linda Dickson
Feb 14, 2017
We used DeSitter Flooring today for the first time to carpet two bedrooms upstairs. The staff was tremendously helpful in matching our carpet with our paint selection. The installation crew took great care to protect or walls and stairs when bringing in the carpet. They were very courteous and made sure everything was cleaned and vaccumed before leaving. I had three quotes for this project. DeSitter was the best price and was able to install very quickly. I highly recommend them for their quality services.
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Responded on: Feb 21, 2017

Linda - Its the best feeling to have when you know that people are in your home to perform a service and they are taking extra care to respect your home and your items in your home. It instills an ever lasting trust with us and as an added bonus we get an amazing customer. We are happy to hear your experience was a very good one. We hope that you will consider DeSitter on any future projects. Thank you! Veronica R. - Customer Service
Tom and Vicki Howard
Feb 14, 2017
The Showroom in Glen Ellyn is wonderful. Our representative was excellent and knowledgeable and was able to find a perfect solution for us. The installation was timely and fit our schedule easily. The install team arrived promptly and were very efficient. The install was excellent as well. Our overall experience was way above normal expectations and as a result, we are bringing forward an additional project or two.
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Responded on: Feb 14, 2017

Tom & Vicki - Wow! This is one of the best compliments we could ever receive! You most definitely have us blushing and smiling from ear to ear. Isn't it the most amazing feeling when get get surprised by a company from start to finish because the experience you had was more than you could ask for? We strive to make that everyone's experience. And we are elated that you were able to get that experience and have confidence you will continue to receive that experience as you continue to be our customer. We thank you for choosing DeSitter and continuing to choose DeSitter. Thank you! Veronica R. - Customer Service
Kathryn Joyce Van Der Molen
Feb 13, 2017
I was very satisfied with my recent purchase from DeSitter Flooring. The salesperson, Tim O'Brien was helpful in my selection and the installation also went well. The installers were courteous and on time and I was very satisfied with the results.
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Larry & Annemarie Fitzpatrick
Feb 13, 2017
Tim O'Brien and the installation team did a great job! We highly recommend DeSitter Flooring.
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Responded on: Feb 14, 2017

Larry & Annemarie - Tim is a true asset to our sales force. He brings such amazing experience and knowledge. We appreciate him so much. So suffice to say we are thrilled he was able to give a top notch experience. We truly hope you will consider DeSitter Flooring in any future project you may have. Thank you kindly, for the great compliments! Veronica R. - Customer Service
B. Brooks
Feb 13, 2017
Karen made the process easy-peasy. Installation was timely, professional and a very positive experience.
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John Messner
Feb 11, 2017
DeSitter was recommended by my interior designer, who opts for the best.
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Responded on: Feb 13, 2017

John - We always like to look at ourselves as the best and we are glad we get that validated. Thank you for your kind words. We hope that you will be willing to think of us on any future projects you may have. Veronica R. - Customer Service
Mary Ellen Penicook
Feb 10, 2017
The carpeting is really beautiful, and the installation is flawless. The installers were timely, courteous, and cleaned up after themselves. What more can you ask for?
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Responded on: Feb 13, 2017

Mary Ellen - We couldn't ask for anything more. Your words about us were so perfect. Thank you kindly for speaking so highly of us. We truly enjoyed working with you as well. In a consumer world there are always so many options out there to work with big box stores for your flooring needs however we are eternally thankful for your choice in us! Please remember us for any future projects. Veronica R. - Customer Service.
Michelle
Feb 10, 2017
We had a great experience with DeSitter in Glen Ellyn. I knew what I was looking for and Paul was able to pull samples immediately, they were perfect! The installation crew was great and vacuumed everything when they were cleaning up. I would highly recommend them as well as Paul!
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Responded on: Feb 13, 2017

Michelle - Paul is quite the amazing gentleman. He has been with us for so long and his knowledge is immense. I am so happy to hear that once again he was able to assist a customer to the best of his ability. And even more happy that you continued to have such a great success with us through our installers. We hope that you would consider us again for any future flooring needs. Thank you kindly for your great patronage. Veronica R. - Customer Service.
B. Brooks
Feb 08, 2017
Salesperson (Karen) was extremely knowledgeable and helpful. Made the whole process easy-peasy. Installers were 1) on time! 2) professional 3) nice guys :)
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Responded on: Feb 13, 2017

B.B. - Karen is a gem! She always has a smile on her face. We are so lucky to have her. We are thrilled to hear that you also had such a great experience with our installers. They really solidify the whole process for us by giving our customers an amazing experience. We are so happy to here that you enjoyed your experience with DeSitter. Please keep us in mind for any future project! Thank you kindly, for choosing DeSitter! Veronica R. - Customer Service
Jamie Medina
Feb 04, 2017
DeSitter has a very good selection of carpets at fair prices, and making arrangements for installation was easy and convenient. The installers were prompt, courteous and quick. In short, everything went well!
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Responded on: Feb 06, 2017

Jamie - We have learned through the many decades we have been around that you have to be flexible with people and their lives. We have a great understanding that we are going to need to interrupt your life to make it better in the end. And while, yes, it is only one day maybe two it is still chaotic. So our goal is forever to make that experience as smooth and as quick as possible. Were glad to hear that we were able to accomplish that for you. If you need any further flooring needs please give us a call, we would love to work with you again. Thank you for your amazing comment. Veronica R. - Customer Service
Ken Van Lysebettens
Feb 04, 2017
Our project was rather large as we recarpeted the whole house. That included seven rooms, hallway and an entire flight of stairs. From the get-go this company was on-point. Their sales rep and store manager showed us everything we wanted to see and took the time to make sure that we had what we wanted. They were also helpful and patient when our plans had to be postponed. As soon as we called them they moved into action returning our call and arranging for delivery and installation. The installation team was extremely experienced, professional, careful, considerate and friendly. They were hard-working and diligent as well. We could not have asked for more. The carpeting looks even more amazing in our home. The quality of DeSitter carpets products and service are second to none. Thanks Joanne for your professionalism and patience and to the rest of the team as well. Special thanks to my cousin Steve DeSitter for all your help in making this happen.
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Responded on: Feb 06, 2017

Ken - You are family! One of the best elements of DeSitter is how we treat our customers. Whether you are direct family, work family, or a customer off the street we treat everyone like they are family to us. Its how we are able to say we have 4 generations of customers that keep coming back. Add that we will work with you from start to finish on your needs and you get an amazing combination of elements all culminating to success. We thank you so much for the amazing compliments. Hope to see you soon! Veronica R. - Customer Service
Linda Dickson
Feb 03, 2017
We used DeSitter Flooring today for the first time to carpet two bedrooms upstairs. The staff was tremendously helpful in matching our carpet with our paint selection. The installation crew took great care to protect or walls and stairs when bringing in the carpet. They were very courteous and made sure everything was cleaned and vaccumed before leaving. I had three quotes for this project. DeSitter was the best price and was able to install very quickly. I highly recommend them for their quality services.
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Responded on: Feb 06, 2017

Linda - Well Linda, you have us all blushing here at DeSitter. When you invest in your home its so much more than a few painted walls. The fear is that because you are obtaining different materials from different retailers that it might not all match in color scheme. However DeSitter carriers so many different brands in so many different colors that the hard part becomes which to choose. And to us that isn't a bad problem to have, not only because you are not locked into only one brand but then we have great professionals that will help you pick the best option for you and your family. The cherry on the top for us is that our crews finish the process for us in the most professional manner. We thank you for you patronage and hope you will come back to us with all your flooring and tile needs. Veronica R. - Customer Service
Michelle Westmoreland
Feb 02, 2017
Everything was easy from start to finish. Had exactly what I was looking for. They are so friendly and helpful too! We are thrilled with our new carpet!!!
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Responded on: Feb 03, 2017

Michelle - Its the most amazing feeling when you can walk into a business and from start to finish they show you the best they can be. We at DeSitter like to say it is us protecting every customer so we ensure you will be a lifetime customer. We are elated that you were able to experience this with us. We hope that you will continue to be a customer of ours. Thank you kindly for your patronage! Veronica R. - Customer Service
westmoreland54
Feb 02, 2017
Everything was easy from start to finish. Had exactly what I was looking for. So friendly and helpful too! We are thrilled with our new carpet!!!
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Eddie Doerk
Jan 31, 2017
This was a repair after a flood. The original carpet was purchased from DeSitter a few years back. Thanks to the quality of the carpet, it was dried out and able to be saved. A new pad was ordered and a team was scheduled to perform its installation along with re-installing the carpet. From the initial call for service to the field repair, it was handled promptly and professionally. The service crew was also very polite and professional. We will purchase additional carpet from DeSitter. Nice work!
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Responded on: Feb 01, 2017

Eddie - The most amazing thing about this compliment was that you were able to experience our genuine care and concern for all our customers and our products despite when they were purchased. We genuinely care about the well being of our customers and if there is a way to help with a carpet that we sold you and installed for you we are going to do it. Its our DeSitter way. And to additionally back it up with our amazing installation team just put the cherry on top for us. We are ecstatic that you had such an amazing experience with us and we hope we get to work with you again in the future. Thank you so much for your amazing compliment! Veronica R. - Customer Service
Sam Schiller
Jan 31, 2017
Great crew, very good pricing, on time, neat, beautiful work.
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Responded on: Jan 31, 2017

Sam - Its such an amazing feeling when you can go into a company and know that you are going to get the most amazing experience with them. You can trust them. Trust in business is huge. It can make or break any company. So we are happy that we were able to provide this amazing experience with you and gain your trust. We hope to see you again! Thank you!! Veronica R. - Customer Service
James Kauffman
Jan 30, 2017
This was our second purchase of carpet from De Sitter and again a wonderful experience. Their sales representative Tim was very professional and spent a great deal time explaining the carpet selections. The purchase was easy, no need to get other competitive offers, we were very satisfied. The installation was easy, quick and clean. The installers were very helpful and extremely professional. We are very happy customers.
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Responded on: Jan 31, 2017

James - Recently DeSitter has been reflecting on the decades of experience that we have. We realized that most of our amazing customers are people we have already had the sincerest pleasure of working with. And when someone, like yourself, expresses their pleasure in the experiences that they had we truly know then that we are on to something and hope to always remain there. So we thank you for trusting us once again to provide you with all you flooring needs. Thank you! Veronica R. - Customer Service
Wanda Zatopa
Jan 28, 2017
Friendly staff, proficient and very customer-oriented.
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Responded on: Jan 31, 2017

Wanda - You gave us the golden trio of compliments and have us smiling ear to ear! We strive for professionalism while still being friendly. We always want customers to walk in and feel like they are visiting old friends again. We are elated to hear that you got a chance to experience that with DeSitter again. Thank you for you patronage! Veronica R. - Customer Service
Beth Gill
Jan 28, 2017
Very professional staff and great service, I would recommended them and use them for any future needs I have.
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Responded on: Jan 30, 2017

Beth - The best advertisement an business can ask for is word of mouth. And we are so happy that you would give us a recommendation. We would like to inform you that DeSitter has a referral program. We understand that there are many places that you can purchase flooring from, so when we get someone in that informs us they were referred to us we love to honor and thank the customer that helped us. Thank you so much for choosing DeSitter. We look forward to assisting in the future for all your flooring needs. Veronica R. - Customer Service
Brandon Kruis
Jan 27, 2017
My wife and I enjoyed working with Tim. He was very knowledgeable about the various grades of carpet and he helped us make a decision based upon what would best suit our needs.
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Responded on: Jan 28, 2017

Brandon - One of the many things that we live by at DeSitter is to protect our customers investment. Let's face it you are investing in your home when you purchase flooring. And in turn you are trusting DeSitter to protect that investment. One of the major ways that we do that is making sure that you get the exact flooring that you want and need in your home. We are elated that Tim was able to protect your investment. We hope that if you have any future projects you will be so kind to chose DeSitter again. Thank you kindly! Veronica R. - Customer Service
Bonnie Girsch
Jan 26, 2017
Easy purchase and install. Tim simplified the process and explained the carpet choices. Will use again.
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Responded on: Jan 27, 2017

Bonnie - Tim is truly an amazing sales person. We are so happy he is with us on our team and that he was able to assist you with all your flooring needs. We know there are many options out there for you to chose from and we are truly happy you choose DeSitter as your flooring provider. When you are ready to work on your next flooring project please let us know. We would love to work with you again. Thank you! Veronica R. - Customer Service
Julie
Jan 26, 2017
Part one of our complete home reflooring and kitchen remodel was to have our basement re-carpeted. Victor and his crew did a wonderful job - came on time, installed beautifully and cleaned up afterward. We're now looking forward to part two of our carpet project.
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Responded on: Jan 27, 2017

Julie - We here at DeSitter pride ourselves on working with amazing professionals from the amazing sales team to our outstanding installers. They truly live and show the DeSitter pride and name. We are so happy that Victor was able to include your family in the name of our values. Thank you for considering us when it came to a major project in your home! We truly look forward to continue to work with you. Veronica R. - Customer Service
Connie
Jan 26, 2017
The company is incredibly responsive, without being overbearing. Also, there are so many carpet choices that it's hard to know what's right - wool? no wool? what looks like wool but is poly etc. etc. and that's even before you start to choose color. DeSitter worked with me for a long time in different sections of the basement to decide which color was right and offered expertise that I had not considered. Very fair prices and follow up after - installation was on time, confirmed the day before, and efficient - the guys worked hard to finish the job with as little interruption as possible. Thanks DeSitter Flooring!
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Responded on: Jan 26, 2017

Connie - Wow! I have to say you have us smiling ear to ear. We work very hard to continue our education when it comes to flooring of any type. It's how we know we are always informed of the latest and greatest designs and material coming to the market. And we work hard to make sure that every customer is purchasing the best option for their homes and their families. We make sure to meet your need. We are elated to hear that this was your experience and hope that you will consider DeSitter in any future projects. Thank you kindly for your support! Veronica R. - Customer Service
Julie
Jan 26, 2017
Part one of our complete home reflooring and kitchen remodel was to have our basement re-carpeted. Victor and his crew did a wonderful job - came on time, installed beautifully and cleaned up afterward. We're now looking forward to part two of our carpet project.
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Brad Philo
Jan 25, 2017
The quality and cost for your carpeting is what has impressed me, and makes coming back for additional needs easy.
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Responded on: Jan 26, 2017

Brad - We are truly elated to hear that we have impressed you. From start to finish it is always our goal to make a lasting impression on everyone that walks through our doors. Thank you kindly for your continued support with DeSitter. Veronica R. - Customer Service
Gary Clemens
Jan 25, 2017
Installers showed up on time and did a great job installing basement and stairs carpeting. We have had Desitter do wood floor refinishing, tile installation, carpeting our entire second floor (SilkStrand) and now the basement and we have been very pleased with all. And they NEVER left a mess! Thanks again to Tim!
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Responded on: Jan 26, 2017

Gary - We here at DeSitter cannot thank you enough for your continued business. At DeSitter we love to work with professionals in all facets of our business. And it sounds like that was exactly what you experienced. Something we are elated to hear. Thank you for being one of our amazing customers. Veronica R. - Customer Service
A Google User
Jan 24, 2017
Great experience in the showroom with Tim. He was extremely knowledgeable and helped us find the perfect carpeting for our bedrooms. Installers were very kind and did a great job.
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Jerilyn Novak
Jan 21, 2017
Great experience in the showroom with Tim. He was extremely knowledgeable and helped us find the perfect carpeting for our bedrooms. Installers were very kind and did a great job.
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Responded on: Jan 25, 2017

Jerilyn - Our ultimate goal is always and forever to make every person that walks in our showroom to feel like they speaking with an old friend. And I couldn't be happier that Tim was able to do that for you. Additionally we always want every step of the process to easy and every person professional. We are elated that you had that exact experience and hope that if you have any future projects you will consider DeSitter once again. Thank you kindly for your amazing comments! Veronica R. - Customer Service
Dan
Jan 18, 2017
Very professional. There was a mistake though. The owners (DeSitter) called me. We took pictures. It was all worked out quickly, creatively, and to my satisfaction. They all acted promptly.
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Responded on: Jan 18, 2017

Dan - With being in business since 1920, at DeSitter, we know that not every job or order will go completely smooth. However, we do know that a successful and trustworthy business will take care of any mistakes, issues, etc. and work directly with the customer to remedy the wrong. It is our hope that through our hard work, we are able to finish the installation/job and leave the customer feeling satisfied and well taken care of. Thank you! Katie R. - Client Services
Jo-El
Jan 14, 2017
We had the upstairs space and stairs to the basement done last week. I was amazed at how quickly they did the work, in and out in one day!, and how neat and professional the team was,. They did an amazing job and I now love walking barefoot on the new rugs.
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Responded on: Jan 16, 2017

Jo-El - It truly is an amazing feeling to walk on new carpeting and area rugs and be able to look around at a finished installation with the feeling of complete satisfaction and comfort! This is what our hope is for each client that we complete a project for and are excited you felt the same way! Katie R. - Client Services
Greg P. - Elmhurst
Jan 13, 2017
I have a home office that really needed re-carpeting. The area under my desk chair was completely worn down, and the new chair and chair mat needed a better base. However, I was dreading calling a carpeting company because the room was packed with large furniture/internet connection/etc., and re-carpeting seemed like an insurmountable task. I called DeSitter because they'd done such a good job with my home's other flooring in the past. I was not disappointed. In my initial contact Allan assured me that the DeSitter crew would be able to move the furniture out of the room and replace it after the carpeting was installed. Then Antonio and Victor showed up, and I've never seen two people work as hard as they did. And the work was flawless. I am now excited about getting to work at my home office in the morning!
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Responded on: Jan 16, 2017

Greg - Thank you for entrusting DeSitter once again to complete your flooring project! Our entire staff is composed of very hard working, dedicated individuals and we can assure our customers that we will do our very best with your project at every level of our company. We are extremely pleased that we have completed your project to your highest satisfaction! Katie R. - Client Services
Deb Goding
Jan 13, 2017
The installers came right on time. They cleared a space to cut the carpeting by moving a few pieces of furniture and worked quickly and efficiently. They did a great job, and cleaned everything up perfectly! All my furniture was put back in place. They were very professional and exacting in their work! Thank-you!!
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Responded on: Jan 13, 2017

Deb - While this is exactly what we expect to hear regarding a customer's installation, we love to get the reassurance that a customer was fully satisfied with the level of professionalism from our installation crews. Our craftsmen have many years of experience and are truly talented in their field of work. Katie R. - Client Services
Ruth Gurney
Jan 10, 2017
Installers were great. They cleaned up everything,I didn't have to vacuum all the scraps.
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Responded on: Jan 11, 2017

Ruth - Our installation crews are true professionals and know the importance of treating the homes of our customers with absolute respect. This means they will be sure to clean up their mess, keep you informed of their progress and be very careful with your home's furniture, furnishings, etc. Katie R. - Client Services
Brandie McCoy, CKD
Jan 09, 2017
From sales to install, everyone was polite and courteous. The install crew showed up on time and went above and beyond expectations! DeSitter is extremely professional to work with and offers competitive pricing.
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Responded on: Jan 09, 2017

Brandie - At DeSitter, we have built many strong relationships with designers, architects and other industry partners. We are very happy to include Ember & Brune as part of that list! We know how important each and every job is and we love to know that the hard work of our staff members has been recognized. We look forward to continue working with you and your clients. Katie R. - Client Services
Alicia
Jan 08, 2017
From sales to installation was a great experience!
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Responded on: Jan 09, 2017

Alicia - This is exactly what we like to hear! It is our goal to have each and every one of our customers as satisfied as you! Katie R. - Client Services
Sally Nosal
Jan 07, 2017
DeSitter worked hard to fit in the install of a very last minute order during the holidays. The installers showed up on time, the guys were neat and they also agreed to install left over carpet in a closet that wasn't on the original order. Couldn't be happier! A great experience.
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Responded on: Jan 09, 2017

Sally - Unfortunately, DeSitter cannot always guarantee a last minute installation date for a customer but we absolutely try our best to accommodate our customer and their needs. In instances like this, it worked out! We are thrilled to hear that you had such an enjoyable experience. Katie R. - Client Services
Kathy and Phil Stallone
Jan 07, 2017
Paul was very knowledgeable and did an excellent job of helping us. Delivery and installation was superb and right on time!
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Responded on: Jan 09, 2017

Kathy & Phil - Paul, and our other sales associates at each of our locations, are all very knowledgeable about and experienced in working with the products that we carry and the services we offer. Our delivery and installation crews are all very talented and are sure to complete all jobs wonderfully. Katie R. - Client Services
Laura Ginett
Jan 06, 2017
Carpet was exactly as expected and the installers did a great job in a difficult room. Stayed late to make sure it was done before Christmas. Love the finished room.
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Responded on: Jan 06, 2017

Laura - Not every room is an easy installation and at DeSitter, we have some of the most talented craftsmen in the industry that handle our installations. They truly are experts at what they do and leave our customers feeling very satisfied with the overall completed look. Katie R. - Client Services
thomas johnson
Jan 04, 2017
we have been a Desitter customer for years and they have never failed to meet or exceed our expectations.
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Responded on: Jan 06, 2017

Thomas - Thank you for once again choosing DeSitter! DeSitter is very lucky to have so many customers that become repeat customers and we thank you for your loyalty! Katie R. - Client Services
Karyn Liberti
Jan 04, 2017
Tim did a great job helping me find the right carpet. It was a painless, enjoyable process. The installers were very prompt, professional, neat, and cleaned up everything. The carpet looks great. I would definitely recommend DeSitter and will be back for my next carpet needs.
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Responded on: Jan 06, 2017

Karyn - At DeSitter, we don't feel that shopping for flooring should be difficult or an unpleasant experience, which is why our talented sales associates, such as Tim, work very hard to make it simple and enjoyable. Katie R. - Client Services
Jo-El
Jan 01, 2017
The tile choices were amazing and the creativity involved gave us very unique look.
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Responded on: Jan 06, 2017

Jo-El - Our tile specialists at both locations are truly amazing designers and are sure to help you design the perfect bathroom or kitchen space! We are happy to hear you were satisfied! Katie R. - Client Services
Karen Schaefer
Dec 27, 2016
Good customer service, installers were very professional. I went on the recommendation from my daughter. I would recommend the Glenn Ellyn location for anyone looking for flooring, and I will be back for my next project.
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Responded on: Jan 06, 2017

Karen - Great to hear! We feel that the best compliment you can receive is a referral and we thank both you and your daughter! Katie R. - Client Services
Bill Snyder
Dec 26, 2016
I appreciate that you held our carpet prior to install, and that you were able to get it installed before the holidays. Install was timely, efficient, and went as expected. Overall, very satisfied. We're returning customers and probably will be again in the future! Thanks.
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Responded on: Jan 06, 2017

Bill - We know that our customers sometimes have busy schedules and we try to work with them to set up the best delivery and installation date and times. We look forward to helping with your next project! Katie R. - Client Services
Bill Snyder
Dec 26, 2016
We bought our carpet on sale, they held it until we were ready to install it, then they were able to get it installed prior to the holidays and the outcome was great. Quick, efficient installers. Job done well. We're repeat DeSitter customers and with this most recent acquisition, will certainly continue to be.
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Responded on: Jan 06, 2017

Bill - While DeSitter can not always guarantee delivery/installation before Holidays with a short notice, we definitely try our absolute best to accommodate our customers and their schedules. We are very happy we were able to get things done for you! Katie R. - Client Services
Doris McGuire
Dec 23, 2016
Terry was so helpful and patient when we were deciding on the carpet and the installers were so diligent as they worked to make it around the turn in our stairs. We were so impressed with their determination to do a good job. Thank you!
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Responded on: Jan 06, 2017

Doris - Terry and the rest of the sales staff at DeSitter are true experts in what they do and they will be sure to present you with all the product knowledge that you need to make the best informed decision for your home. Katie R. - Client Services
Jeanette Ingrasci
Dec 23, 2016
We had a very professional sales woman, a stellar installer and a man who estimated the job who went far beyond what was required to please us. We have done business with DeSitter for over twenty years and will continue to do so.
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Responded on: Jan 05, 2017

Jeanette - Thank you for your customer loyalty! We love to have repeat customers! Our staff takes each job very seriously and will do their absolute best. Katie R. - Client Services
Stephanie Dalton
Dec 22, 2016
We are returning customers and couldn't be more pleased not only with the choices available but the level of customer service from sales to scheduling to installation
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Responded on: Jan 16, 2017

Stephanie - Thank you! We value all of our customers at DeSitter but we especially love to develop long lasting business relationships with them to last throughout the years! Katie R. - Client Services
Helen Frey
Dec 22, 2016
Terry was very helpful and even did the measuring while others were on vacation. The installers were excellent. They were very careful moving furniture and left with everything in place and vacuumed.
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Responded on: Dec 22, 2016

Helen - Our sales associates at DeSitter, such as Terry, really become fully involved with their client's projects and sometimes even go above and beyond what most customers would expect them to handle. We are truly happy you were satisfied with the service you received from all of our staff! Katie R. - Client Services
Adeline Wieczorek
Dec 20, 2016
Tim Kelleher at the LaGrange location was very helpful in helping me choose the type of carpeting that I needed. The installers were very professional and did a super job. I am very pleased.
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Responded on: Dec 21, 2016

Adeline - Shopping for carpeting can be a little complicated at times as customers are sometimes overwhelmed with all of the options available. This is where our sales associates, like Tim, really work their magic. They make everything much easier! Katie R. - Client Services
Pete Richardson
Dec 16, 2016
Karen Gaimari was very knowledgeable and steered us to exactly what we were looking for based on our color scheme. The installation crew was very professional and the job was spectacular.
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Responded on: Dec 16, 2016

Pete - Karen and our sales associates are trained to ask the right questions to our customer to help determine exactly what products are best for their clients. All of our staff members are true experts at their jobs and we are happy you were able to experience this! Katie R. - Client Services
Laurie Egan
Dec 14, 2016
Tim was very knowledgeable about the carpets I was viewing and steered me away from those that might not be best for my needs. The installation process was smooth even though it was delayed a week.
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Responded on: Dec 15, 2016

Laurie - My apologies for any delays you may have experienced. We try our very best to stick to the original schedule set up with a customer but unfortunately, there are times that the situation may be out of our hands and we cannot guarantee what was first mentioned. We will however, always make sure to keep in contact with you and keep you updated! Katie R. - Client Services
Edward Chalifoux
Dec 14, 2016
Everything went really well. They crew was really professional and keep us involved in what they were doing next and if it fit into our schedule. They cleaned up afterwards and my wife and I would highly recommend them to our friends.
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Responded on: Dec 15, 2016

Edward - We are happy to hear! Our installation and delivery crews are all very professional and work on each of their jobs. They put forth their very best effort to finish each job and make sure to stay respectful to their surroundings when in a customer's home. Katie R. - Client Services
Jan Lewan
Dec 13, 2016
This was my second purchase from DeSitter. My salesman, Paul M., was extremely helpful. Asking all the right questions so he could explain the different carpets available to me that would fit my needs and my budget. The installers were very professional, courteous and right on time! Could not have been more pleased. Will definitely return to DeSitter for future flooring needs and would not hesitate recommending their services to my family and friends.
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Responded on: Dec 15, 2016

Jan - Thank you very much for such kind words! Our sales associate, just as Paul demonstrated, are eager to work with their customers and truly focus on what is best for their home. We want you to be happy with your purchase for years to come and always to consider DeSitter for any other flooring needs you or your loved ones may have. Katie R. - Client Services
Kristin
Dec 13, 2016
We just had new carpeting installed by DeSitter and it was very professional from the sales Person rightbupntonthe installation process. The carpeting was installed on our bedroom. They recommended the right kind of ' pet proof' product. I will definitely refer people to DeSitter in the future.
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Responded on: Dec 15, 2016

Kristin - Our entire staff at DeSitter dedicates themselves to each order that we receive from a customer. We make sure to see it through to the very end and love to hear when a customer is fully satisfied. Thank you for sharing! Katie R. - Client Services
Karen Belling
Dec 13, 2016
Excellent workmanship and friendly customer service.
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Responded on: Dec 15, 2016

Karen - At DeSitter, we enjoy meeting new customers and developing business relationships with them that are hopefully designed to last for many years! Our installers and other craftsmen really are some of the best and this is clearly demonstrated through their hard work and instllations. Katie R. - Client Services
Pedro soto
Dec 11, 2016
I really. Liked the customer service
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Responded on: Dec 15, 2016

Pedro - Customer service is a crucial component when running a successful company. Your customers are your main priority and you need to be sure that they feel respected and helped at all times! Katie R. - Client Services
Suzanne L. Petree
Dec 11, 2016
Great products and staff!
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Responded on: Dec 15, 2016

Suzanne - Thank you! At DeSitter, we stand behind our products and our staff 100% and are glad that you enjoyed your experience! Katie R. - Client Services
Anne Blazejak
Dec 08, 2016
The gentlemen were polite and knowledgeable. They cleaned up after they were finished and even vacuumed the hall and the elevator in my condo building. I have been a customer since 1970 and will continue to see Allan as long as I am buying carpets.
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Responded on: Dec 09, 2016

Anne - Wow! Thank you for being such a loyal customer! Our DeSitter staff stays dedicated to each job and puts in their greatest effort to help the customer achieve complete satisfaction. Thank you for allowing us to continue doing this for you. Katie R. - Client Services
Sue
Dec 08, 2016
AWSOME
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Responded on: Dec 09, 2016

Sue - We truly love to hear when our customers are fully satisfied with their choice of DeSitter and their experience! Katie R. - Client Services
Mary Bergin
Dec 07, 2016
All I can say is excellent service excellent work and all around professional. From the initial sale to the fabulous installation job. DeSitter proves over and over why they are one of the finest carpet/flooring companies around.
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Responded on: Dec 07, 2016

Mary - DeSitter is not only a name that you can trust, it's a company that will welcome you as family and be sure to give you the best experience we can. Thank you for choosing us and we look forward to working with you for years to come! Katie R. - Client Services
Ellen Estes
Dec 07, 2016
Fantastic! Paul Massey was very knowledgeable and patient with me as I tried to figure out the best solution for my stair runner. He came over to do the measure himself and even popped in during the installation. I have since recommended DeSitter and Paul in particular on the website "GlenEllyn Eparents". I'll never shop anywhere else again!
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Responded on: Dec 07, 2016

Ellen - At DeSitter, we truly feel that the best compliment you can give is a referral and we really appreciate your kind words and recommendations to friends! Our sales associates, like Paul, are very dedicated to each job that they handle and your experience shows just that! Katie R. - Client Services
Cathy Lakomy
Dec 06, 2016
Great! Debi and the other girl at DeSetter were very helpful & nice!
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Responded on: Dec 07, 2016

Cathy - Debi and Jessica at our Tile Gallery in LaGrange are two very energetic, friendly and talented sales associates with so much experience in design! They are a joy to work with! Katie R. - Client Services
K. Waight
Dec 06, 2016
We have ordered several custom cut rugs from DeSitter and they have all be extremely high quality. We have two cats and a dog and the rugs we have purchased have been beautiful and pet proof. Terry helped us find great patterns. We also have a runner on our stairs which has been very durable in a high traffic area. We highly recommend DeSitter for great products and excellent customer service.
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Responded on: Dec 07, 2016

K. Waight - Many customers that have pets and children are nervous when selecting new flooring because of wear and tear. At DeSitter, we have many different options that are perfect for every family and we are glad Terry helped you find the best option for your home! Katie R. - Client Services
Michael Meyer
Dec 02, 2016
Hardwood floors 1st floor, stairs changed to oak. Great installers, wonderful material & finish. New carpeting and a 'dip ' in the floor on the second level. Looks wonderful and so nice not to feel that dip that was there from original construction so long. Finally a beautiful runner put on the stairs. Great pattern and again great installers did everything on site for a great fit. Would recommend and use DeSitters again!😃👍
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Responded on: Dec 07, 2016

Michael - New flooring can make such a difference in how one views their home and really help you fall in love with it all over again. We are thrilled to hear that you are happy with your choices and are fully satisfied with your experience. Thank you! Katie R. - Client Services
Kathleen Florence
Dec 02, 2016
Am very happy with DeSItter. Their pricing was significantly better than a competitor for the very same carpet. They made the process easy and straightforward. The installers were professional and were careful with all my furniture. I just withheld one star because there were some mechanical issues with a small area of our floor configuration that came up (and I am withholding my judgement to make sure our solution lasts.) The carpet looks BEAUTIFUL!
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Responded on: Dec 07, 2016

Kathleen - We are very happy to hear that you are satisfied with your experience and that it was an easy process for you. As we always tell our customers, if you feel there are any issues that need to be addressed, please be sure to reach out to us right away! Katie R. - Client Services
Laura Grana
Dec 01, 2016
Happy with the install. My actual install date was moved around quite a few times. I was initially told that I would receive a gift card for a referral. I referred a neighbor who is getting carpet next week and I'm now being told that they don't give anything for referrals.
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Responded on: Dec 01, 2016

Laura - We are glad to hear that you are happy with your recent installation! I have already reached out via phone regarding your gift card for your referral. I apologize that you were given wrong information but have mailed out your DeSitter Gift Card as part of our referral program. We thank you very much as we feel the best compliment you can receive is a referral! Katie R. - Client Services
Kelly P.
Nov 30, 2016
We recently purchased carpet for the bedrooms in our home. We worked with Tim at the Glen Ellyn location, who was extremely helpful in finding the right fit for our family. We have pets and children, and Tim was able to help meet our needs. We are very happy with our carpet and will be purchasing more in the near future for other rooms in our home!
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Responded on: Nov 30, 2016

Kelly - Tim and our other sales associates are trained to help determine exactly what flooring product is best for their customers. They will show you different samples and give you all the information you may need to help make your decision as easy as possible. We look forward to working with you on your future projects! Katie R. - Client Services
Marlene (Clarence) Vos
Nov 29, 2016
We used DeSitter for carpet in 4 rooms18 years age and were completely satisfied then, so when we were purchasing carpet for one room, we called Brett Arnold once again. His service was excellent; above and beyond. The carpet installers did a wonderful job. We are pleased with the new look. Thank you.
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Responded on: Nov 30, 2016

Marlene - Brett Arnold has been a part of our DeSitter family for over 20 years and is one of the most dedicated, knowledgeable and experienced salesman that we have had the pleasure to employ. His expertise is in both residential and commercial projects and we are very happy you decided to choose him once again. Thank you! Katie R. - Client Services
Frank
Nov 28, 2016
Found the prices to be a bit more than other places but the service was worth it. Friendly and helpful in the showroom; delivery when promised; installers careful of painted baseboards and did full cleanup afterwards.
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Responded on: Nov 30, 2016

Frank - DeSitter is most often very comparable to other stores in regards to pricing but there are times where we are a bit more than others and you're absolutely right about it being worth it. With DeSitter, you get the whole package: quality products, quality services/installations, exceptional customer service and so much more! Our customers won't be disappointed when they choose DeSitter! Katie R. - Client Services
Patrick Foys
Nov 27, 2016
Very good! Hana was very helpful and help me find what I was looking for. The measuring went well, an dthe installation process was quick, courteous, and professional.
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Responded on: Nov 30, 2016

Patrick - All wonderful things to hear! DeSitter prides itself on the amazing individuals that we employ. They are hardworking, dedicated and truly experts at what they do. We are happy to hear that your experience went so well! Katie R. - Client Services
Mike Wiest
Nov 25, 2016
Very easy experience. Provided exactly what we requested in the store, quick follow up for measurements, and completed the deal online. Could not have been more efficient.
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Responded on: Nov 25, 2016

Mike - Our goal is to ensure that our customers have an enjoyable experience and are fully satisfied with their products. A successful company knows that this is goal can be easily attained, if they do everything exactly as they should, which is why our staff members work so hard! Thank you for the opportunity to work with you! Katie R. - Client Services
A Google User
Nov 24, 2016
Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
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Responded on: Nov 24, 2016

Emily - With being in business since 1920, DeSitter has really been able to distinguish exactly what a customer needs in regards to helping them make the best decision on their flooring projects. We have a lot of experience with many different size jobs, a huge variety of products and have become true experts in the flooring industry. All of our staff members, such as Tim from our sales staff, help represent all that DeSitter stands for and we are confident that each of our customers will receive the best from us and be happy with their experience. Katie R. - Client Services
A Google User
Nov 24, 2016
We purchased a beautiful carpet and had it turned into a custom rug. Our living room is not a standard size, so having this custom option was important to fit our home. The staff was very helpful, patient and diligent with delivery and follow through. We will definitely be back for more in the future and highly recommend DeSitter to others.
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Responded on: Nov 24, 2016

Andi - Not many people realize that there are custom options when considering Area Rugs. They simply think that if they cannot find something they like in a standard size, that they have to settle for something instead. At DeSitter, we have many different carpets available to be custom sized and fabricated into Area Rugs and work with our customers to help create exactly what they need! Thank you for choosing us! Katie R. - Client Services
MELINDA COZZI
Nov 23, 2016
We went to the new store in Glen Ellyn. The sales representatives were very helpful and accommodating. The installers were great. We have beautiful new carpet and couldn't be happier. We will definitely go to DeSitter for future flooring needs.
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Responded on: Nov 25, 2016

Melinda - This is the type of experience that DeSitter wants each one of our customers to have. Our goal is to provide quality products and services and to turn our customers into repeat customers! We thank you! Katie R. - Client Services
Janet N.
Nov 20, 2016
Very happy with the carpeting. Installers did a quick efficient job. We would definitely use DeSitter again.
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Responded on: Nov 21, 2016

Janet - We are so pleased to hear you are satisfied! While we love to welcome new customers to DeSitter, we also love to have customers return to us for new projects. Thank you! Katie R. - Client Services
Michael Mohr
Nov 19, 2016
Hana our consultant was great and both Installation crews were excellent.
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Responded on: Nov 21, 2016

Michael - If you want expert advice, service and installation, DeSitter should be your number one choice! We are thrilled to hear your experience proved just that and we thank you! Katie R. - Client Services
Emily Hansen
Nov 19, 2016
Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
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Responded on: Dec 12, 2016

Emily - With being in business since 1920, DeSitter has really been able to distinguish exactly what a customer needs in regards to helping them make the best decision on their flooring projects. We have a lot of experience with many different size jobs, a huge variety of products and have become true experts in the flooring industry. All of our staff members, such as Tim from our sales staff, help represent all that DeSitter stands for and we are confident that each of our customers will receive the best from us and be happy with their experience.<br>Katie R. - Client Services
Kathy R.
Nov 18, 2016
We had three rooms done and the installers had a system and it was done quickly. I love the padding, it's so soft to walk on. Our salesman Tim was very helpful.
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Responded on: Nov 21, 2016

Kathy - Most people do not realize what a huge difference new padding and carpeting can do for the comfort in your home. It's great! Our sales associates and installation teams are very helpful and great at what they do, which helps ensure a smooth process from start to finish. Katie R. - Client Services
Paul Kessenich
Nov 18, 2016
We were very pleased with the installation services DeSitter provided. While the wrong carpeting was sent with the installers the first time, it was corrected quickly and an excellent job of installation was done.
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Responded on: Nov 21, 2016

Paul - No individual or company is perfect and if there is ever a time that DeSitter makes a mistake or is at fault for something, you can be sure that we will remedy the situation. Thank you for understanding and allowing us to fix the error. Katie R. - Client Services
Chris I.
Nov 18, 2016
Everything went very well from start to finish. I liked the price and the service. My carpet was delivered directly to the job site as scheduled. I would definitely use Desitter Flooring again.
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Responded on: Nov 21, 2016

Chris - At DeSitter, we truly have something for everyone and we are glad that we were able to provide both the quality products and service that you deserve. We look forward to your next project. Katie R. - Client Services
Jonathan Kelly
Nov 17, 2016
I have purchased rugs from DeSitter Flooring in the past and have always been satisfied with customer relations, the price, home visits to observe the place I chose to put the rug and what the appropriate color & weave might be (a second opinion is always revealing as to the flaws that might be evident in my lack of interior decorating expertise), the personal attention I receive from the salesperson, and the timeliness in delivery of the final product. A home is meant to be comfortable, both to the eye and the sole of one's foot. And a pleasing rug is meant to be durable, for years of pleasure. Thank you, Desitter, for meeting my expectations.
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Responded on: Nov 17, 2016

Jonathan - We are so pleased to hear that you have once again had a delightful experience with us and while we didn't doubt that you would, it is simply nice to hear each time a customer is satisfied! You are absolutely right, a home is to be all about comfort! We thank you for allowing us to offer our expert advice and work one on one with you to find what fits your exact needs. Katie R. - Client Services
Mary Wertke
Nov 16, 2016
Very efficient and organized! Careful detail to making sure no seams...and all laid perfectly!
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Responded on: Nov 16, 2016

Mary - At DeSitter, we know how important the look of your flooring is and that is why we have true master craftsmen completing our installations for our customers! Our entire process is designed to be sure that our customers are fully satisfied from start to finish. Katie R. - Client Services
Howard Peterson
Nov 16, 2016
We had new carpeting put in our guest room. The installers did a great job and were very professional.
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Responded on: Nov 16, 2016

Howard - DeSitter offers professional installation for carpeting, hardwood, tile and more! We have experts that can handle just about any type of job and will leave you very satisfied with the completion of the install. Thank you! Katie R. - Client Services
Andi Cooper
Nov 14, 2016
We purchased a beautiful carpet and had it turned into a custom rug. Our living room is not a standard size, so having this custom option was important to fit our home. The staff was very helpful, patient and diligent with delivery and follow through. We will definitely be back for more in the future and highly recommend DeSitter to others.
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Responded on: Dec 12, 2016

Andi - Not many people realize that there are custom options when considering Area Rugs. They simply think that if they cannot find something they like in a standard size, that they have to settle for something instead. At DeSitter, we have many different carpets available to be custom sized and fabricated into Area Rugs and work with our customers to help create exactly what they need! Thank you for choosing us!<br>Katie R. - Client Services
Steven Novak
Nov 14, 2016
Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
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Responded on: Nov 16, 2016

Steven - At DeSitter, it's important to us to never allow our customers to feel as if they have to make all of their decisions on their own. We have our expert sales associates, project managers and amazing installation teams to help assist in any way that they can. We work hard so that our customers don't always have to. We will be sure you have all the information needed to make the best decision for your flooring project! Katie R. - Client Services
Rich Janney
Nov 13, 2016
Very good customer service, great selection, and the crew that did the installation was fantastic.
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Responded on: Nov 14, 2016

Rich - At DeSitter, it is our main priority to ensure that our customer's receive top quality products, excellent installation services and the very best customer service. Thank you for giving us the opportunity to serve you! Katie R. - Client Services
Kendall Dolphin
Nov 11, 2016
I recently replaced the carpet in almost all of my home. DeSitter sent two crews so it could get done in a day. The installers were respectful, courteous and worked very hard.
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Responded on: Nov 14, 2016

Kendall - DeSitter is equipped to handle all job sizes and our staff members work closely together to be sure it's a smooth and easy process for our customers. Thank you for trusting DeSitter for all of your needs! Our installation teams are some of the very best and this is very apparent when the end results are seen. Katie R. - Client Services
Donna
Nov 11, 2016
Excellent service and great flexibility with allowing us to borrow samples. The delivery team members were efficient and skilled.
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Responded on: Nov 11, 2016

Donna - Many people do not realize how difficult choosing the right product can be without the use of samples. DeSitter completely understands that having samples to take home and try out is what can really help an individual choose what is best for them. Each of our showrooms are stocked with many samples and we can also order what we do not have readily available. Katie R. - Client Services
Gale Gribble
Nov 10, 2016
Beginning to end, it was a great experience. Salesman was friendly & knowledgeable. The installers were efficient & polite. I loved that the installation could be split into two different days!
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Responded on: Nov 11, 2016

Gale - At DeSitter, we know that our customers often have busy lives and we try our very best to accommodate their schedules when setting up installations and deliveries. DeSitter really is the best choice when looking for flooring materials and services and we are happy to see your experience proved that! Katie R. - Client Services
gribgale2380
Nov 10, 2016
Beginning to end, it was a great experience. Salesman was friendly & knowledgeable. Installers were polite & efficient. I loved that I could split the installation into 2 different days.
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Responded on: Nov 30, 2016

Mike - Our goal is to ensure that our customers have an enjoyable experience and are fully satisfied with their products. A successful company knows that this is goal can be easily attained, if they do everything exactly as they should, which is why our staff members work so hard! Thank you for the opportunity to work with you! Katie R. - Client Services
Frances Elliott
Nov 09, 2016
The salesman was wonderful and did a great job at getting quickly the carpet I wanted. He was very helpful in selecting carpet.
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Responded on: Nov 09, 2016

Frances - Our sales staff works very closely with our customers to determine exactly what product is best for your home. They help narrow down your choices, take out samples and look at all options before assisting you with the final decision. This is to ensure that you choose what you love! Katie R. - Client Services
Linda
Nov 08, 2016
Happy with the product and installation. Not so happy with the online and email way of doing things. Gave up trying to apply for the rebate
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Responded on: Nov 08, 2016

Linda - We are happy to hear that you're satisfied with the carpeting and installation! I've went ahead and reached out to your salesperson and she will handle the rebate portion for you and also be in touch with you shortly to follow up on it. Thank you and we apologize for any difficulty you may have encountered. Katie R. - Client Services
Jennifer
Nov 06, 2016
The customer service at DeSitter was awesome and everything from the order to install was timely and smooth. The carpet looks beautiful!
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Responded on: Nov 07, 2016

Jennifer - At DeSitter, our customers are very important to us and we truly believe in providing exceptional customer service! We are very happy to hear that we've gained another happily satisfied customer and welcome you to our DeSitter family! Katie R. - Client Services
Anne Bermier
Nov 03, 2016
My experience was excellent.The men came right on time to install the carpet and really worked hard on the stairs. I want to thank Allan Beuke for all his help. He even came back the next day to check some thing.
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Responded on: Nov 04, 2016

Anne - At DeSitter, our sales associates, such as Allan, and our installers take great pride in their work and dedicate their time to ensure the installations are complete and the customer is fully satisfied! Katie R. - Client Services
Elaine
Nov 01, 2016
From start to final installation everything went very well. Our salesperson was helpful in choosing an appropriate pattern, providing samples to take home and arranging installation. We have used DeSitter in the past with equal satisfaction and highly recommend.
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Responded on: Nov 02, 2016

Elaine - Thank you for once again trusting DeSitter to handle your flooring needs! DeSitter truly is your one-stop shop for quality flooring products, exceptional customer service and professional installations! Katie R. - Client Services
Randy
Nov 01, 2016
Everything from start to finish went well. Questions were answered promptly by our Salesperson. Installers were on time as expected and Installation went well. Installers were very polite. Wouldn't hesitate to use DeSitter Flooring in the future!
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Responded on: Nov 01, 2016

Randy - When you need experts regarding flooring products and installations, DeSitter is the place to go! With being in business since 1920, you can be assured that we are the experts for all of your flooring projects! Thank you for choosing DeSitter! Katie R. - Client Services
Bobbi Hannigan
Nov 01, 2016
The entire process was smooth and easy, from selection, to room measurement to installation, it all happened without a hiccup!
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Responded on: Nov 01, 2016

Bobbi - This is exactly what we like to hear! We try to make the entire process as easy as possible for our customers to ensure they have a great experience. Thank you! Katie R. - Client Services
Pamela Gaston
Oct 31, 2016
Very knowledgeable and attentive salesperson. Delivery on time and no problems with installation. Reasonable prices for quality product.
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Responded on: Nov 01, 2016

Pamela - Your specific experience basically sums up how we want each of our customer's experience to be! We try to make the whole process as simple as can be, which is why we have very knowledgeable sales associates and expert installation teams. Thank you! Katie R. - Client Services
Kathy Dattilo
Oct 30, 2016
Tim was very helpful and knowledgeable. We were able to take samples homes to see what tone looked best in the room. The price was good we were extremely happy and will be back soon to order another room
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Responded on: Nov 01, 2016

Kathy - Our main focus at DeSitter is to help our customers find the perfect product for their home and to have it beautifully installed. The end result is a satisfied customer and a job very well done. We look forward to working on your next project with you. Katie R. - Client Services
Margie Salyer
Oct 29, 2016
Excellent recommendations from the sales staff. Clear explanation of options. Beautiful job done!
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Responded on: Nov 01, 2016

Margie - At DeSitter, we don't want our customers to simply settle on the first product they look at. We want to make sure they know of all the possible options available to them and let us help them make the best decision. We are thrilled to have another satisfied customer! Katie R. - Client Services
Rich & Debbe Marx
Oct 28, 2016
We were very impressed with the selections available in the showroom and with the assistance provided by Hana in the Glen Ellyn store. She was very knowledgeable about the carpets, answered our questions, and offered suggestions for us to consider. We were able to take numerous samples home to view. Delivery and installation went very smoothly...the installers were very hard working, thorough, and very neat. We are so happy with the finished project and would certainly recommend DeSitter to friends and family. We will most definitely use them again for future projects in our own home.
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Responded on: Nov 01, 2016

Rich & Debbie - Hana, and our other sales associates, are truly experts at what they do. They work hard to ensure that their customers have all of the information needed to make the best decision for their flooring. Our showrooms are filled with many samples so that customers can take them home and pick the best choice for their home. Thank you for choosing DeSitter and we hope to work with you again! Katie R. - Client Services
John/Reta
Oct 27, 2016
Terri: We are happy with the flooring and carpet. It took sometime for us to finalize the plans and order but our sales person was a great help. We would consider DeSitter's for future needs.
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Responded on: Oct 27, 2016

John/Reta - At DeSitter, we never want our customers to feel rushed or forced into making a decision as we know there really is a lot to consider and we want you to be fully satisfied with your choice! We thank you for the opportunity! Katie R. - Client Services
D Barnes
Oct 24, 2016
Thanks for a quick installation and great cleanup at our master bedroom and stairways... we highly recommend DeSitter Flooring.
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Responded on: Oct 25, 2016

D. Barnes - We are very pleased to hear that you are satisfied and also that you would recommend us to your friends and family. We greatly appreciate it and look forward to working with you again. Katie R. - Client Services
Harold C. Prichard
Oct 24, 2016
We are really pleased with our new carpeting purchased from Desitter;s. From the initial sales contact, purchase and installation, every step was handled professionally and the results were perfect. I want to commend the sales force as well as the two gentlemen who installed the carpeting.they were terrific. Very professional and courteous. I would not hesitate recommending Desitter. .
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Responded on: Oct 24, 2016

Harold - Thank you very much for taking the time to recognize our staff for their hard work! These are the moments that make us feel the most successful. We work hard as a team, from start to finish, to provide all of our customers with the same experience that you received. Katie R. - Client Services
Cheryl
Oct 24, 2016
This is not the first time we have purchased carpeting at DeSitter and we will not go anywhere else for our flooring needs. Allan our salesperson came out to the house, stayed in our budget on carpet selection,sent samples to the home for me to review and the billing process was a snap. The installers were professional and did not mark up my walls and vacuumed their way out the door. Rooms look great!
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Responded on: Oct 24, 2016

Cheryl - Thank you for once again choosing DeSitter for your flooring needs! Allan has been a part of the DeSitter family for over 30 years and it's because of such knowledgeable and experienced sales associates like him that we have been the go to company for many, many customers since 1920. All of our employees are true professionals and we are happy that we have shown you that once more. Katie R. - Client Services
Diane Gormely Barnes
Oct 24, 2016
We had a great experience with DeSitter Flooring. They removed old and installed new carpet/pad in our master bedroom and on two stairways. Did a great job, were very neat, and everything got done right on schedule. I appreciated the reminder calls before our install date and the followup after. We highly recommend DeSitter in LaGrange!
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Responded on: Oct 25, 2016

Diane - thank you for the opportunity to work with you on your flooring project! Our installation teams work very hard to complete their jobs and leave you with a very professional and beautiful end result! All of our staff members work together to be sure you have an enjoyable experience from start to finish. Katie R. - Client Services
Michael Snyder
Oct 23, 2016
The stair installation was done incorrect, but you came back quickly and professionally to fix it. Room looks great! Paul was terrific with immediately coming over to identify the issue and get it resolved.
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Responded on: Oct 24, 2016

Michael - At DeSitter, we stand behind our products and our installations. If there's ever a time that an installation was done incorrectly or a customer is having a problem with one of our products, we send out one of our knowledgeable staff members to inspect the issue and then we decide on the best way to correct it. Thank you for allowing us to resolve the issue. Katie R. - Client Services
B Denney
Oct 21, 2016
We now live in our fourth home since 1986 and each time we have used De Sitter for all our oak floors, tile and carpeting. They don't necessarily offer the best pricing, but the customer service and craftsmanship makes up for it.
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Responded on: Nov 11, 2016

B. Denney - Thank you for returning to DeSitter each time you've had a flooring project. We appreciate the loyalty and value your business greatly! When it comes to pricing, we have recently been categorized as average or slightly above. We are confident that the combination of our quality products, expert craftsmanship in our installations and exceptional customer service, is definitely worth it. Katie R. - Client Services
John
Oct 21, 2016
we just had our guest bedroom carpeted and we are so pleased with the results. The service was great and the price was terrific. Thank you for making our first experience with DeSitter a very good one.
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Responded on: Oct 21, 2016

John - We thank you for choosing DeSitter for your flooring project and welcome you to our DeSitter family! At DeSitter, you can trust that we will provide you with quality products and exceptional service. We are happy that you enjoyed your experience! Katie R. - Client Services
Hilary Carlson
Oct 20, 2016
The salesperson, Paul, was very helpful in finding a carpet that would go with existing carpeting in other rooms. The installation process was excellent. The installers were clean, polite, quick and helpful!
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Responded on: Oct 20, 2016

Hilary - Our sales staff are very good at giving advice to their customers regarding the type of products to use and also with design, product matching, colors, etc. They will always make sure you have all information and suggestions at hand in order to make the best decision for your home. Our installation teams are top notch crews and work very hard to complete your jobs beautifully. Katie R. - Client Services
Martha
Oct 19, 2016
Great new store in Wheaton with so many options. The sales person was very helpful. Installation of the my runner was done without a hitch. I would highly recommend DeSitter Flooring, all around great service and care!
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Responded on: Oct 20, 2016

Martha - Thank you for visiting our newest location! We actually moved to our new Glen Ellyn location from our previous location in Carol Stream. DeSitter has been in business since 1920 and is a company that you can trust for quality products and exceptional service from our entire staff! Katie R. - Client Services
Timothy Cullinane
Oct 19, 2016
Workers did a great job. The only concern, is that the company schedules the install the day before, but that means that I would have to take a full day off form work, to be there whenever it is convenient for them. I was off that day anyway, so didn't aske if they could be more flexible, ie, make it an AM or PM install, vs me having to be available for the whole day. Carpeting the stairs.
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Responded on: Nov 18, 2016

[Member Name Removed] - I apologize if there was any confusion or possibly a lapse in communication with the scheduling of your installation. Typically, we schedule installs about a week prior and I see that yours was scheduled 10 days before. We do, however, call the day before to confirm the installation date and time (a 2 hour window for eta of our installation team) once more. I will look more into why you may have not received the first notification of your installation date. As far as the AM vs PM, we try our best to make this option available for our customers to choose but if it happens to be a situation in which we are notified on a short notice from the customer or their salesperson, we may have a slight difficulty accommodating that request. We do appreciate your business and your feedback and will use it to improve the way we handle scheduling. Katie R. - Client Services
Karen O'Donnell
Oct 19, 2016
Love our new carpeting! DeSitter was easy to work with and installation was rescheduled for me at the last minute which was very helpful! Installers did a great job as well
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Responded on: Nov 11, 2016

Karen - Each job is as important to us as the next and we work very hard to be sure we exceed your expectations. We understand that things come up and try our best to accommodate any scheduling changes. Thank you for choosing us! Katie R. - Client Services
Ann Ringas
Oct 19, 2016
The installers were very professional neat and courteous they didn't excellent job
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Responded on: Oct 19, 2016

Ann - Our installation teams know the importance of professionalism, cleanliness and dedication to their work. This is why we have such great teams that not only complete our jobs, but do so very well! We thank you for acknowledging their hard work! Katie R. - Client Services
Sue
Oct 19, 2016
First, I would like to say I was very pleased with the service and help in the store. I brought in my measurements for them to figure out how much tile I needed and bought what I thought was the appropriate amount according to their calculations with a little to spare "just in case". My tile was on back order and while I was waiting for it they offered to have an estimator come to my house to verify the correct amounts since we could alter the quantity due to the back order. The man came over and took measurements and I never heard if the quantity was correct or not. I assumed it was or I would have been told- Big mistake!!! I now have 1 1/2 boxes left over as well as way to many trim pieces, costing at least $400 that I can't return. I know that open boxes are not returnable, but the fact that I had so much based on their measurements is disappointing to say the least and it was just a small backsplash I was doing. I don't really know the purpose of the estimator coming out because there was no estimating or follow up done. Very disappointing...money just down the drain!
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Responded on: Oct 20, 2016

Sue - We're happy to hear you enjoyed your experience at our Tile Gallery. When we provide our customers with a labor quote, we send our estimator to measure and base our quantities off how much our installers need to complete the job. We always include a % of extra material, should extra cuttings be needed, broken pieces, repairs needed down the road, etc. In this situation, you provided your salesperson with your desired quantities to order. You informed your salesperson that you were not going with our installation team so our estimator assumed that your provided quantities were based off numbers given to you by your contractor and that was the amount that they decided they would need to complete your project. When given specific quantities from a customer/contractor, we do not alter the material ordered unless we know you need more as we are not sure how they are laying the design out or how much extra they want. We truly apologize for any confusion. Katie R. - Client Services
Susan Lonnett
Oct 18, 2016
The renovations continue! We thought we were done selecting new flooring, but there was one more room we forgot still had to carpet: the walk-in closet! Seeing as how DeSitter did such a great job on our upstairs bedrooms last month, it was a no-brainer - I went back and easily selected a gorgeous creamy plush carpet with a dreamy name, "Pearl Glaze." Ordering with Denise was quick and easy, and Colette scheduled us right away - we couldn't be more pleased with the results (yet again). Installers Robert & Will worked quickly and carefully, and they even swept up the little "fuzzies" that fell off the carpet roll in the hallway when the were trimming it to size. Still a happy & satisfied customer!
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Responded on: Oct 20, 2016

Susan - While many of our customers are repeat customers, we still get excited each time a customer chooses to return! We are very happy to hear of another satisfactory experience for you and look forward to the next too! Katie R. - Client Services
Kimberly Sebesta
Oct 16, 2016
Great work!
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Responded on: Oct 17, 2016

Kimberly - Thank you! We hope you were fully satisfied with your product and our service! Katie R. - Client Services
Mary Lang Judy
Oct 14, 2016
Had another remnant cut and bound to fit my unusual rooms in my old house. Always a great selection and wonderful people with which to work!
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Responded on: Oct 17, 2016

Mary - Thank you for entrusting DeSitter yet again to help with your flooring needs! We take it as a great compliment when our customers return or refer other people to us. We appreciate it! Katie R. - Client Services
Laura Kobus
Oct 13, 2016
We worked with Denise out of your Glen Ellyn location. She was great! We went into this with no experience and she was extremely helpful with not only picking out our tile, but also with picking out the little things we would have missed. I would highly recommended her to a friend for their tiling needs.
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Responded on: Oct 13, 2016

Laura - Denise and the rest of our sales staff members are very invested in their customer's jobs and will be sure to help you along the way with your decisions. They also make sure to point out any areas that you may have missed, such as grout/caulk colors, additional materials needed, tile layouts, etc. We thank you for choosing DeSitter! Katie R. - Client Services
Karen Coughlin
Oct 12, 2016
Visited Desitter based on friends recommendations and we were not disappointed. Our consultant,Karen, was very knowledgeable and extremely helpful in choosing our carpet and color. Installation was completed without issue. Installers were professional and thorough. We will recommend Desitter to family and friends.
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Responded on: Oct 13, 2016

Karen - It gives us great joy to know that our customers recommend us to their friends and family members so we appreciate both you and your friend's recommendations! Karen and our other employees work hard to help you make the best decision for your home and enjoy hearing that our customers are satisfied! Katie R. - Client Services
KRD
Oct 11, 2016
Desitter was very honest and helpful with the carpet selection. They were a little slow getting pricing back to me and felt terrible about it, so gave appropriate compensation. The installation was clean, neat, well done and quick.
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Responded on: Oct 12, 2016

Kathy - DeSitter is a company that you can trust, which is why we have successfully been in business since 1920. Our staff members work together to ensure that our customers receive quality products and excellent customer service. If there's ever a time that we do not meet these expectations, we make sure to do right by our customers and correct it. Thank you for giving us the opportunity. Katie R. - Client Services
Donald Kucera
Oct 10, 2016
The salesperson, Tim, was very helpful and pleasant. The carpet installers were very good and left the room in a clean manner. we are very pleased
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Responded on: Oct 11, 2016

Donald - Tim, like our other sales associates, are truly experts in the flooring industry and are here to help their customers with all of their questions and concerns. Our carpet installers are very respectful and professional with how they treat our customers and their homes. Thank you for choosing us! Katie R. - Client Services
Ann Lundin
Oct 10, 2016
Carpet is lovely. Installers were great. Having to request a gift card is a pain! This should be an automatic when carpet is paid fo. r
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Responded on: Oct 26, 2016

Ann - I apologize if you had any difficulties with leaving a review. Part of our review program is that we ask our customers to provide their honest feedback on one of our sites (social media site, main website, google+ page, etc.) and in doing so, they are sent a Gift Card to have a meal on us. We thank you for your participation! Katie R. - Client Services
Donna Fonda
Oct 09, 2016
The installers were great and efficient. My only problem was that we did not know that the carpeting would show traffic marks until the pile fluffed up. If the salesman had mentioned that to us we would not have "panicked"! But now it is fine and even my skeptical husband likes it. The company is very easy to deal with and we will definitely return to DeSitter with any other flooring needs we may have.
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Responded on: Oct 10, 2016

Donna - I apologize that you were not given more details regarding the possibility of traffic marks on your carpeting and the amount of time it would take for the pile to perform as you thought it would. I will be sure to mention this to our sales staff so that they can better inform their customers from here on out. We are very pleased to hear that your experience was satisfactory and that you and your husband are happy with your selection. Thank you! Katie R. - Client Services
Jennifer Convery
Oct 07, 2016
The rugs and installation were perfect!
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Responded on: Oct 10, 2016

Jennifer - At DeSitter, we treat every job as important as the next and truly feel accomplished after each is complete and our customer is fully satisfied! Katie R. - Client Services
gail sonkin
Oct 07, 2016
The carpet installers were great. Everything else fell apart. You false advertised a sale, your salesman stood me up on an appointment, he couldn't get the product I ordered after many communications. I had been a DeSitter customer for years. Too bad I won't be back.
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Responded on: Oct 10, 2016

Gail - I am very pleased to hear that you are satisfied with your carpeting and our expert carpet installers. However, I'd like to apologize for the other inconveniences and difficulties that you experienced while working with us. Although I cannot comment specifically on the issues that you encountered as I was not directly involved, I can assure you that your feedback is important to DeSitter and will not go unnoticed. I will be bringing the complaints to management and they will use this information to better train our employees and revisit our internal processes to be sure we are providing the best experience possible to our customers. While we do not want to lose you as a customer and hope that you do choose to return for any other flooring needs you may have, we understand your frustration and respect your decision. Thank you. Katie R. - Client Services
Anne Metzger
Oct 07, 2016
They had a great showroom of samples and were able to provide me with samples from the lot of marble that I would be ordering from which was helpful before I spent a lot of money ordering the tile.
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Responded on: Oct 07, 2016

Anne - We've recently updated our Tile Gallery in LaGrange and added many more beautiful products to choose from. We encourage our customers to visit the gallery as there are so many samples available to take home and also to order. We want to ensure you love your selection before even finalizing your purchase. Katie R. - Client Services
Barbara Straube
Oct 05, 2016
Felt there was a lack of communication. I did most of the follow up. Would have liked quicker follow up after measure. I had to make visit to store to move purchase forward after measurements were taken everyone was very polite and helpful on store visits. Wrong samples came in and I also had to visit the store to find out the status of the samples. This process started end of June or early July. And is still not complete
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Responded on: Oct 06, 2016

Barbara - I apologize for the inconvenience that you experienced with having to be the one to initiate most of the communication with our store. After we spoke yesterday, I made sure to follow up with your sales associate and have received confirmation this morning that she has taken care of the situation and has been in contact with you to keep you updated. I will be sure that the communication is kept up and again, my apologies for your dissatisfaction. You can be sure that we are taking your feedback into account and will make sure to improve our communication with our customers as there really should be no issue with this in the first place. I appreciate your understanding and patience. Thank you for allowing us to make things right. Katie R. - Client Services
Barbara Collings
Oct 05, 2016
The purchase process was easy and the intsall was great!
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Responded on: Oct 05, 2016

Barbara - At DeSitter, we try to make things as simple as possible so that our customers, such as yourself, have a very smooth process from start to finish. We are happy to hear you experienced just that! Katie R. - Client Services
Marilyn Lewis
Oct 04, 2016
Your salesman at the GlenEllyn store was awesome. That is why we bought our carpeting from you. The installars did a great job. So far we are very pleased.
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Responded on: Oct 04, 2016

Marilyn - Our DeSitter staff is one of the key components to what makes us a successful company. If you have employees that have the proper experience, knowledge, strong work ethic, and excellent customer service skills, you'll have customers that want to work with them and do business with you. The combination of great employees, quality products and services and a company you can trust, you're sure to be able to build strong business relationships with customers to last a lifetime. We are happy to have done so with you! Katie R. - Client Services
john janowski
Oct 04, 2016
Install was fast clean and well done... The selections at the store were also fun and style/ trend current.
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Responded on: Oct 04, 2016

John - We have a great selection of many different products at all three of our locations. We have a variety of colors, styles and designs in all flooring types so that we are sure to have something that will fit everyone's needs. We are happy you found something that you love! Katie R. - Client Services
Michael Diciolla
Sep 30, 2016
Our salesman Allen from the La Grange office was great, he helped us very much. The installers were outstanding, worked very hard and put in a long 10 hrs to finish. I would use De Sitters again in a heartbeat. Thank you De Sitter and especially Allen
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Responded on: Oct 03, 2016

Michael - Allan has been a dedicated and outstanding employee of ours for over 30 years and he continues to go above and beyond for his customers to be sure they are 100% satisfied. Allan and the rest of our staff work very hard and put in all the time and effort that is needed to be sure a job is well done. We thank you for your business! Katie R. - Client Services
Chris Wagner
Sep 29, 2016
Salesman did his best to help and make us happy, and it worked out. The installers did a great job. Thank you again for everything. Great pricing/great service highly recommend
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Responded on: Sep 30, 2016

Chris - At DeSitter, we really value our customers and we make sure to provide quality products and service. We offer competitive pricing and stand behind our work 100%. DeSitter is a name you can trust and we make sure that our customers feel the same! Katie R. - Client Services
Pat DeChene
Sep 29, 2016
DeSitter has always provided me with an exceptional experience. The Sales Consultant (Karen Gaimari) was helpful on many levels. Sending home samples, choosing patterns, recommending a pad to insure my hardwood floors would not be damaged by the carpet backing even so much as helping me choose a color for my walls. Delivery was way sooner than I had anticipated and the delivery itself was extremely well done. My office furniture is heavy and the placement was to be centered in the room. Mission accomplished. Your entire staff is a credit to your organization. As always, I refer DeSitter's to friends and acquaintances looking for good quality and customer service.
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Responded on: Sep 29, 2016

Pat - Our sales associates tend to go above and beyond what would normally be expected of a salesperson and not only help you pick a good product, but help you pick the perfect product based on your exact situation. They will ask about your current decor, design tastes, normal traffic in your home, particular look you're going for, etc. so as to really choose what is right for you and your family! We are happy to hear that Karen did just that and that our delivery staff performed with the quality customer service that each one of our customers deserves and receives from us at DeSitter! Katie R. - Client Services
Jeffrey Smith
Sep 29, 2016
DeSitter installed new hardwood floors, refinished existing hardwood floors and installed carpeting in our new home. Start to finish, they've been professional and easy to work with. We have a few small items to complete before the job is totally done, but overall given the size of the job, you can't ask for much better. Great customer service, great product (thus far) and overall low stress experience.
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Responded on: Oct 26, 2016

Jeffrey - Many customers do not realize that DeSitter specializes in additional flooring types, rather than just carpeting and we are very happy that we were able to use all of these services! The staff at DeSitter, from our sales associates to our installers to our administrative staff, are very professional and true experts at what they do. Thank you for allowing us the opportunity to serve you and your family! Katie R. - Client Services
Sara ureel
Sep 28, 2016
Carpet came out great Installers were clean and did a great job
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Responded on: Sep 28, 2016

Sara - At DeSitter, we have quite a few installation teams that have been working with us for many, many years. They are truly some of the best craftsmen in the Chicago area and are always very professional, tidy, and dedicated to their work. We are happy to hear that you are pleased! Katie R. - Client Services
Susan Lonnett
Sep 28, 2016
I am an architectural designer, and over the course of several renovations, DeSitter has been our "go-to" flooring store for many years. So when we moved and decided to replace the carpet in our new condo, it was an easy choice to go see them. They have a vast selection of in-stock carpets, their measuring was quick and accurate, and the install crew did a phenomenal job! You cannot even SEE where the seam is in the middle of our biggest bedroom! We know we might have been able to find something of a similar grade at a slightly lower price at one of the "big box" stores, but honestly, why would you do that when you get such excellent customer service from a local store like this?? You can't put a price on the personal service and guidance you receive - these guys know their stuff and are very professional and friendly. Flooring is something that you use in your home every day - why would you skimp out and end up with something you don't love every time you walk on it? Go see their new showroom in Glen Ellyn - they've really "upped their game" here, and their tile gallery rivals the boutique stores I'm used to dealing with in Chicago!
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Responded on: Sep 28, 2016

Susan - First, thank you for your continued business and loyalty with DeSitter Flooring. We often measure our success by the amount of satisfied customers that not only choose our services once but become repeat customers and choose us many, many times! There are times where we've heard that we are not the cheapest business out there but it is our hope that our customers and any other individuals take into account that with our quality products, expert knowledge, skilled installation teams, exceptional customer service and a reputation you can trust, that we are well worth it! We look forward to continuing to work with you on your projects and thank you again! Katie R. - Client Services
Dorie
Sep 27, 2016
We love the runner. I have waited to respond because it didn't seem to lay flat at first and had ridges that you could see when coming into the hall. We have placed it on a non slip rug pad and it seems to be helping. I will contact you for suggestions if the ridges continue to be visible. Thank you.
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Responded on: Sep 27, 2016

Dorie - Some products do need to lay out for a little bit in order to get rid of any ripples so that it can lay flat. Please be sure to contact us if this problem does not work itself out and your sales representative can give you further instructions as I have already made him aware of the situation. Thank you! Katie R. - Client Services
Sharon Smith
Sep 26, 2016
Did an awesome job! Hana was great to work with in the showroom. The installation was quick and easy! The men were professional and left no mess
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Responded on: Sep 27, 2016

Sharon - Hana and our other sales associates use their expertise, in-depth knowledge, and easy going personalities to make your experience with us very enjoyable. From start to finish on each job, we work hard to ensure our customers are happy and satisfied with the service we provide! Katie R. - Client Services
Onyung Kim
Sep 22, 2016
We replaced our carpet at home. DeSitter's service was great. They were on time in the work day and the quality of work was great as well as fast. My all family are satisfied with their job. Thank you for your service.
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Responded on: Sep 22, 2016

Onyung - At DeSitter, we know that our customers often have busy schedules and lives and we try our very best to accommodate that. Our talented installers work hard to do a very professional and expert installation and very rarely need more time than what is originally discussed with the client. Thank you for allowing us to serve you and your family! Katie R. - Client Services
M. Moskal
Sep 21, 2016
DeSitter's replaced carpet in two of our bedrooms, and a stair runner, all in the past 10 months. All three jobs went flawlessly and in the time schedule we requested. Their installers are also their employees, and they take great care in work and clean up. Thanks!
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Responded on: Sep 21, 2016

M. Moskal - Thank you for continuing to choose DeSitter for your flooring needs! While we love our new customers, we also enjoy when our customers choose to return to us for additional projects. Katie R. - Client Services
Laurie Full
Sep 21, 2016
The actual process of delivering the flooring and dumpster was easy. The installation went great, we have had to have them out twice to fix areas where the flooring was coming apart. That was a little disappointing but they were pleasant and did fix the problems.
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Responded on: Sep 21, 2016

Laurie - While it does not happen often, there are times that an installer may have to revisit a customer's home to inspect, fix, tweak, etc. an installation. DeSitter stands behind all of our installations and will always be sure to complete the job to the customer's satisfaction. We thank you for your patience and are happy all worked out well! Katie R. - Client Services
Chris Monahan
Sep 21, 2016
Very happy with De Sitter ~ They are the best!
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Responded on: Oct 19, 2016

Chris - All of us at DeSitter thank you for choosing us! DeSitter has been in business since 1920 and we still are overjoyed each and every time that we have a satisfied customer as it reminds us that we are doing what we love and making our customers happy. Katie R. - Client Services
Rob Mayer
Sep 20, 2016
Had a great experience here. They helped me find perfect flooring for the basement, an engineered vinyl that I didn't even know existed. Very happy with my experience.
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Responded on: Oct 19, 2016

Rob - At DeSitter, we understand that many customers may be unsure of what product would be best for a particular area in their house and that is exactly why we have such knowledgeable and experienced sales associates to assist them. It's our job to help you find the perfect product for your home, design taste and budget. Thank you for choosing us! Katie R. - Client Services
Nancy Sullivan
Sep 17, 2016
Great job by DeSitters replacing 2 rooms of carpeting.
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Responded on: Sep 19, 2016

Nancy - We appreciate the opportunity to provide our services to you and your family and are very pleased that you had such a great experience. Thank you! Katie R. - Client Services
Lisa
Sep 14, 2016
Very satisfied with service before install of our carpet and with installers. Easy to schedule, price quotes were clear and detailed and installers were fast, did great work and cleaned up ! Definetly recommend Desitter.
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Responded on: Sep 14, 2016

Lisa - There is often a misconception in thinking that shopping for and purchasing new flooring is a difficult process. At DeSitter, we feel it really doesn't have to be and our staff members make sure to make it as simple as possible. This means as a customer, you'll have access to many products, expert knowledge and advice from our staff, reliable installation crews and installations and access to customer service should any issues arise. Thank you for the recommendation! Katie R. - Client Services
Chris Johnson
Sep 14, 2016
Excellent meeting with customer service rep. Good suggestions on products. Allowed us to take samples home. Ordering was quick and easy and materials were ready sooner than promised.
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Responded on: Sep 14, 2016

Chris - At DeSitter, we try to make the decision process as easy as we can. In order to do that, we make sure to offer our customers our expert knowledge and advice on products, the ability to take home and try out samples and some flexibility with deliveries and installation scheduling. Thank you for allowing DeSitter to serve you! Katie R. - Client Services
Tim Scanlon
Sep 14, 2016
1. Issue with sales representative 2. Communication issue with install crew Only one person spoke English and that person was non communicative, with the exception on telling me they would not install the vent open/close apparatus that they removed to stain the vents. 3. The material ordering issues A. We were shipped Four Vent covers not Three and no Electrical Outlet cover B. We have Five boxes of flooring as overage Two are unopened.
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Responded on: Sep 14, 2016

Tim - I apologize that you experienced some difficulties while working with DeSitter but I do thank you for providing your honest feedback. At DeSitter, our staff and sub-contractors that work with us are culturally diverse and this may possibly be what contributed to the conflict with communication that you had. I will be sure to bring that and the vent issue to our warehouse managers attention. As far as the overage material goes, I'd like to speak with you to clarify a few things and will then address that as well. Please know that you will be receiving a call from me directly. Thank you again. Katie R. - Client Services
Ann Simcoe
Sep 14, 2016
We are very satisfied with our new basement floor and stair carpeting. The installers who came did a great job. Our salesperson, Allen was very helpful as we made our decisions regarding what materials to choose. The one problem that came up was that on the day the installation was scheduled, the installer was a no-show. When this happened, I called DeSitter to ask why. I had great difficulty getting someone to pick up the phone; when I did talk to someone I was told they would find out what the issue was and call me right back, only to get no response. This happened twice. Eventually in mid-afternoon, I was able to find out that the installation would not be happening that day. DeSitter wanted to reschedule two days later. When I let them know that did not work for us, they were able to move the installation to the next day. From that point forward there were no further problems, and in the end we were happy with the work when it was completed.
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Responded on: Sep 14, 2016

Ann - We are very happy that your overall experience was satisfactory and the end result was good. However, I'd like to thank you for bringing this to my attention and I would like to apologize for you having to deal with this inconvenience. While there are occasional times that a scheduling conflict may arise, you should have been informed right away and not have had to be the one to contact us back. I will be sure to look into this and appreciate your honest feedback as it will help us improve our procedures and grow as a company. Katie R. - Client Services
Dianne Samp
Sep 13, 2016
My experience with Joanne Voll was outstanding - she was very helpful in guiding me through the difficult decision making process
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Responded on: Sep 13, 2016

Dianne - Joanne and our other sales associates are all very knowledgeable in the products that we carry and the services that we offer. Their experience in the industry and their knowledge help our customers make the best decisions for their home. We are thrilled Joanne made your experience so positive! Katie R. - Client Services
diannesamp
Sep 13, 2016
Great product and the staff was wonderful - received the wood flooring on time even with short notice - worked with Joanne Voll...would highly recommend her!
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Responded on: Sep 15, 2016

Dianne - DeSitter has three different showrooms and each showroom is filled with a large variety of products for our customers to browse and take home samples from. We try to have quick turn around times for deliveries and installations as we know our customers are often eager to get their material and projects started. Our staff members, such as Joanne, work hard to ensure the best experience for each of their clients while working with DeSitter. Katie R. - Client Services
Dianne Gaines
Sep 13, 2016
So much help and great new floors! Joanne Voll was excellent!
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Responded on: Sep 14, 2016

Dianne - At DeSitter, we never want our customers to feel like they are alone in their decision making process. Joanne and our other sales associates are there to answer questions and give expert advice every step of the way! Thank you for choosing us! Katie R. - Client Services
L Dimaggio
Sep 11, 2016
From the beginning to the end it was perfect! This is the only company we will work with again!
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Responded on: Sep 12, 2016

L. DiMaggio - While we cannot always guarantee absolute perfection each and every time, DeSitter stands behind its employees, installation and products. At DeSitter, you can be sure that you will receive the best service possible and we are thrilled to hear how good your experience was! Katie R. - Client Services
Larry Frutkin
Sep 10, 2016
Great products and great service. I've used a lot of different carpet companies and DeSitter is the best.
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Responded on: Sep 11, 2016

Larry - DeSitter Flooring is an honest, family-owned company that has been in the business for over 96 years. Our customers span back many generations and we always try to deliver the best quality products, customer service and installations possible. Thank you for allowing us the opportunity to serve you and your family and we look forward to working with you again! Katie R. - Client Services
Barb Wernicke
Sep 09, 2016
I have been a customer for over 25 years. You have recarpeted my lower level once and the upper level twice, the most recently was last month. The salesman Paul was great and very helpful. The delivery and install was on time and well done. I have a couple of more rooms to do, so you will be hearing from me in the future. I would highly recommend Paul as the salesman to see.
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Responded on: Sep 12, 2016

Barb - We are very grateful for customers such as yourself as your continued business with DeSitter reminds us that we are doing our jobs well! DeSitter is successful because of our dedication to our customers, our quality products and services and our ability to maintain and strengthen our business relationships with both our vendors and customers. Thank you! Katie R. - Client Services
Joseph Consolo
Sep 09, 2016
The I stallation was great. My Salesman Steve was wonderful. I am a Desitter customer. I am going to finish carpeting the two bedrooms that are left to do. I am extremely pleased
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Responded on: Sep 09, 2016

Joseph - We are happy to hear that you are satisfied and look forward to working with you on your next project! Our customers often become repeat customers and that's one of the reasons we are considered successful. When the service and products are of good quality, your customers will surely choose you time and again and we appreciate it! Katie R. - Client Services
Lori Hock
Sep 08, 2016
We had carpet installed in three bedrooms. Everything from the help Paul Massey gave us in choosing the right carpet, to the scheduling and installation. It all went extremely smoothly. Could not have had a better experience with DeSitter. Would recommend them to anyone.
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Responded on: Sep 08, 2016

Lori - Paul, like our other sales associates, dedicate their time and energy and put forth a lot of hard work into each one of their customer's orders. We all work together as a group to ensure that the entire process will flow as smoothly as possible. We appreciate your business! Katie R. - Client Services
Aiyumn
Sep 08, 2016
I have had 3 rooms carpeted with DeSitter and a few repairs to installed carpet thanks to our fur babies. Their commitment to customer detail is What sets them apart. They truly listen to your goals and concerns and make recommendations based on what will be best for you within your budget. There is no hard sale or sense of urgency. I recommend them 100%.
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Responded on: Sep 08, 2016

Autumn - The staff at DeSitter always has the customer's best interest in mind and will never try to pressure or force any decisions on them. That's not the DeSitter way. We take into account the customer's needs and specific situation in order to find the best product and service for them. Thank you for allowing us to help you! Katie R. - Client Services
JIM RAJKOVAC
Sep 07, 2016
From the store visit with Terry to installation day.Everything went smoothly and the carpet looks fantastic.As always Desitter is our choice for tile and flooring.
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Responded on: Sep 08, 2016

Jim - At DeSitter, we always try our very best to make sure that the entire process is a smooth and problem free one! If there's ever any complications, we take care of it right away. Thank you for your continued support. Katie R. - Client Services
Martin Cosgrove
Sep 05, 2016
Installers were efficient and courteous. Carpet was installed in two days , allowing us to replace our stuff. Would reccommend DeSitters.
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Responded on: Sep 06, 2016

Martin - At DeSitter, we understand that our customers have busy lives to tend to and can't have their homes in disarray for too long. Due to this, we try to schedule installations as soon as possible and complete them quickly as well. We thank you for choosing DeSitter! Katie R. - Client Services
Maureen Barrett
Sep 01, 2016
Very easy, un-complicated, great job...
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Responded on: Sep 01, 2016

Maureen - At DeSitter, we don't feel that purchasing new flooring should be difficult for the customer, at all! We try to maintain a simple process that includes a free measure, in-store or in-home consult, ordering samples, free estimate and hope that leads to an easy purchase, and fast and professional installation! We are happy you chose DeSitter. Katie R. - Client Services
Tim McVady
Aug 31, 2016
The installers arrived on time. They disassembled beds, moved furniture, and put everything back in place once the carpet was installed. They cleaned up everything as well. On top of it, the carpet looks great. Karen was a pleasure to work with in selecting carpets and facilitation of our 2 phased install.
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Responded on: Aug 31, 2016

Tim - At DeSitter, we have some of the most dedicated and hardworking installation crews and we are glad you were able to see that during your install. Karen and our other sales associates invest a lot of time and effort into their jobs with their customers and that's what really sets us ahead of some of our competitors. Katie R. - Client Services
Rachel Jones
Aug 31, 2016
We had a great experience with DeSitter. Quality products and great, professional employees from the salespeople to the delivery guys!
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Responded on: Sep 01, 2016

Rachel - At DeSitter Flooring - Glen Ellyn, we know that a successful company is run as a team and our employees all work together to be sure that each client receives a very professional and satisfying experience. Thank you for choosing us! Katie R. - Client Services
Lisa feeley
Aug 31, 2016
Fast, great price, selection and service. Beautiful showroom.
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Responded on: Aug 31, 2016

Lisa - Many of our customers do not realize just how many products DeSitter offers. The selections in our showrooms often surprise people, which is why we encourage our clients to come on by and visit, take home samples and ask all the questions that they may have! Thank you for choosing DeSitter. Katie R. - Client Services
Laurie Janik
Aug 30, 2016
I have bought 6 rooms of carpeting and a wood floor from DeSitters over the past 4 years. We bought stain resistant carpets due to our pets, and are amazed at the quality. No stains whatsoever. The employees are knowledgeable and extremely pleasant, from the sales associate to the person who measures to the installers.
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Responded on: Aug 30, 2016

Laurie - First, thank you for your continued support of DeSitter! We love when our customers return to us as it shows us that we've done a good job and are a company that you can trust! Our stain resistant carpets and rugs are perfect options for those with furry friends and small children at home and we encourage our customers to check them out! Katie R. - Client Services
Sue Kamm
Aug 25, 2016
I had a flooring project that I needed help finding the appropriate application. Our sales representative, Tim O'Brien, listened carefully and found a great solution. We love our selection and installation happened quickly, beautifully and fit our budget! I highly recommend DeSitter.
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Responded on: Aug 25, 2016

Sue - Tim O'Brien and the rest of our sales associates have been in the flooring industry for many years and are the perfect people to ask for advice regarding any of your flooring projects. They will always be very informative, honest and willing to offer their professional advice. We thank you for giving us the opportunity to help you with your project and are thrilled that you had such as satisfactory experience! Katie R. - Client Services
Ray Schnurstein
Aug 25, 2016
We were very pleased with our experience at Desitter in Glen Ellyn. We were scared away previously thinking a carpet store would be much more expensive than the big box stores. We found the prices to be almost the same, but with much better service with the in-store personnel and the installers. We will use Desitter's for all our flooring needs in the future and recommend them to our friends.
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Responded on: Aug 25, 2016

Ray & Wendy - Many people have the same fear as you; flooring showrooms are much more expensive...DeSitter often proves that's not the case! At our showrooms, you will find we have quality products, competitive pricing, quality staff members and you'll end up with a satisfying experience! Thank you for giving us a shot and please know that we are eager to work with you, your family and any friends you'd like to send our way! Katie R. - Client Services
john Orth
Aug 25, 2016
this is the second job DeSitter Flooring did for me (carpet and wood floor) then enterence and kitchen, excellent job fair price.
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Responded on: Aug 25, 2016

John - Thank you for choosing DeSitter once again for your flooring needs! At DeSitter, you'll receive competitive pricing, quality products, and the best customer service around! We appreciate your business. Katie R. - Client Services
sioux52
Aug 25, 2016
I had a flooring project that I needed help finding the appropriate application. Our sales representative, Tim O'Brien, listened carefully and found a great solution. We love our selection and installation happened quickly, beautifully and fit our budget! I highly recommend DeSitter.
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Responded on: Aug 29, 2016

Tim O'Brien and our other sales associates have extensive knowledge on our products and when you pair that with their experience in the industry, you have the perfect people to help you make the best decisions for your home! We are very happy to hear that all worked out wonderfully and that you are fully satisfied with your new flooring. Katie R. - Client Services
Christine
Aug 24, 2016
Great experience with DeSitter. Enjoyed working with Tim – very helpful with respect to checking out materials and facilitating the installation. Reasonable turnaround time between ordering and installation.
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Responded on: Aug 24, 2016

Christine - At DeSitter, we feel the entire process, from picking out flooring to your installation, should be a relatively easy one and our sales associates, just like Tim, work hard to ensure that it is! We are very happy to have another satisfied customer! Katie R. - Client Services
Mary Sue Dunwoody
Aug 24, 2016
I love my new flooring and carpet. My parents did business with DeSitter in La Grange long ago. That speaks for itself! Paul was so helpful. The installers did a great job, so neat and professional. I would highly recommend DeSitter to all my friends and family. Thank you!
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Responded on: Aug 24, 2016

Mary Sue - We have customers that have been turning and returning to DeSitter for many, many years and that is one of the reasons we are a successful company. We build relationships with our customers and hope they will continue to come to us for their needs. We appreciate your business and referrals! Katie R. - Client Services
hank23
Aug 24, 2016
I had a great experience with DeSitter Flooring. My salesperson was very knowledgeable and provided helpful tips in regards to color and selection. The measure and quote was very timely and the install process went right on schedule. Would highly recommend!
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Responded on: Aug 26, 2016

Hank - Thank you for choosing DeSitter for your flooring project! All of our sales associates are truly experts at what they do and will be sure that you are given the best advice, product information and customer service around! We are thrilled to have another satisfied customer and look forward to working with you again. Katie R. - Client Services
Laura O'Donnell
Aug 22, 2016
I had a great experience working with Tim O'Brien. He was very knowledgeable and provided many helpful tips for selection and color etc. The install was right on schedule and they actually arrived early and made sure that it was ok to begin. Great service!
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Responded on: Aug 22, 2016

Laura - The sales associates at DeSitter, just like Tim O'Brien, have many, many years of experience in the flooring industry and are truly the experts to trust! We know your time is important and we do our very best to arrive on time for appointments and installations so that we can finish and be out of your way so that you can continue on with your day. Katie R. - Client Services
Ellen Fearon
Aug 20, 2016
Very helpful. Timely and courteous delivery.
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Responded on: Aug 22, 2016

Ellen - Most customers of ours have a lot of questions regarding product specifications, design elements, service related items and more. At DeSitter, we make sure to answer all of them and provide our expert knowledge and advice so that you are fully aware of your options and prepared to make the best decision for your home! Katie R. - Client Services
Diana Rowe
Aug 19, 2016
Recommend by a neighbor, was looking for someone to stretch an area of our carpet. Upon contact, someone was out to estimate and make suggestions. Job completed with complete satisfaction.
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Responded on: Aug 19, 2016

Diana - Many people do not realize that DeSitter also provides services such as re-stretching, some carpet repairs, carpet makeovers and a few other miscellaneous things. The DeSitter name is often most recognizable when discussing carpeting, but we also specialize in hardwood, lvt, tile and more! Katie R. - Client Services
Kathy
Aug 19, 2016
The installers called an hour before their scheduled appointment time to ask if they could start early. They arrived and photographed where all the furniture was in the basement. They spent several hours installing the carpet and it looks perfect. They even made a couple of areas look good where there are support polls cemented into the floor. When I went down to check everything when they finished they had put everything back exactly as it was. Very courteous workers who worked hard to get the job done as quickly as possible.
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Responded on: Aug 19, 2016

Kathy - Our installers take great pride in their work and dedicate themselves to getting the job done professionally and correctly. Their talent truly shows in the end result, which is a truly beautifully installed floor. Thank you for taking the time to recognize them for their hard work and expertise! Katie R. - Client Services
Lori
Aug 18, 2016
Installation was done professionally, and timely. We are very satisfied with the product and the customer service.
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Responded on: Aug 18, 2016

Lori - At DeSitter, we understand the importance of good customer service, quality products and professionalism from all of our staff members. We work hard to be sure to deliver all of these things and are thrilled to have another happy customer! Katie R. - Client Services
R. Lowman
Aug 17, 2016
Installers were efficient and pleasant. It was exactly what were were hoping for.
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Responded on: Aug 17, 2016

R. Lowman - We love to hear when we have another satisfied customer! Our staff at DeSitter knows that our customers look forward to seeing the end results of their beautiful install and work hard to ensure that's exactly what they receive. Katie R. - Client Services
Georgeann Mack
Aug 17, 2016
I went to DeSitter for my tile job because of the excellent experience I had purchasing carpeting with them. However, the tile experience was completely different, from a salesperson who didn't answer or respond to calls, problems with the materials drop off, and finally problems with the transitions which required multiple visits to get resolved. I was assured there would be no additional charge and that the transitions were part of the original bid, but ended up getting billed for it in the end as well as additional material I was never told about. When I talked to billing they said go talk to your salesperson, and she wouldn't return my calls when she was making a sale, so forget it now - and she wasn't involved with the transitions anyway, it was the estimator who said they were included. Only reason for 2 stars is the installers did a very good job and it looks great. I planned to get my family room done in the same tile, but I wouldn't go back to DeSitter tile after this experience.
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Responded on: Aug 17, 2016

Georgeann - Thank you for bringing these concerns to our attention. I have forwarded your message regarding these concerns to your sales associate and to our administrative manager to have them addressed specifically. If you have not already heard from your sales associate, she will be in contact with you very shortly to have the balance issue taken care of. I would like to apologize on behalf of the company for any inconveniences or difficulties you've encountered during your experience with us and want to assure you that we will be looking into it so that we can improve as a company overall and to be sure that we are able to provide the best service possible. It is our hope that you will once again consider DeSitter for your flooring projects in the future. Katie R. - Client Services
Greg Rohlf
Aug 16, 2016
Very informative & professional. Excellent work .
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Responded on: Aug 16, 2016

Greg - The flooring industry is our business and it's our job to make sure we provide all the knowledge, expert advice and professional services that we can to our customers in order for them to make the best decisions for their homes. Thank you for choosing DeSitter! Katie R. - Client Services
Mary Ann Sangaila
Aug 11, 2016
Like the carpeting, don't like the gaps between carpet and tile floors at door thresholds -- tile is higher than carpet. Would have chosen different type of carpeting if I had been made aware of this. Otherwise satisfied with carpet and installation.
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Responded on: Aug 16, 2016

Mary Ann - When situations like this arise, our sales associates will set up an appointment with their customer to come out and inspect the issues they are having to determine if a repair or alteration can be done. In regards to your particular order, we've already set this up with you and hope that our installers can address the issue and leave you fully satisfied with your selection! Katie R. - Client Services
Duane Vander Tuuk
Aug 11, 2016
Everything was done professionally and on time. From Brett, the salesman, to Robert and his crew - everything was completed to our satisfaction. Plus, the carpeting is beautiful!
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Responded on: Aug 15, 2016

Duane - At DeSitter, we have some of the most qualified and experienced sales associates, installers and staff members found in the flooring industry. Our goal is to exceed our customer's expectations and provide the most professional service possible. We love to hear about another satisfied customer! Katie R. - Client Services
Maggie McCoy
Aug 09, 2016
Tim was wonderful at showing us options that would work in our remodel. He sent a very careful technician who got the quantity just right and delivery was on schedule just as promised. Everything arrive in great shape.
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Responded on: Aug 09, 2016

Maggie - Our sales associate, including Tim, really know a lot about our products and what will and won't work best for our customers. They make sure to advise you correctly and give you the reasoning behind it. We are happy that all went well and wish you luck on the completion of your project! Katie R. - Client Services
Carolyn Stenner
Aug 08, 2016
My salesperson, Allan in LaGrange, was knowledgeable and friendly without being pushy. The measurer had convenient times available to come out and measure our rooms. Allan provided a quick turnaround on our quote and we were able to schedule installation within 7 days! The installers arrived on time and did an excellent job laying the carpet and restoring order to the rooms without leaving a mess behind. Excellent service all around!
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Responded on: Aug 09, 2016

Carolyn - Every individual's situation and schedule is different and we take that into consideration at DeSitter when making appointments, house calls, scheduling installation times, etc. Our job is not to make your life more difficult or make you work around our schedule, which is why we always try to coordinate with our customers to do what's convenient for them, when possible. Allan, our other sales associates, and our installers all work together as a team to help achieve this. Thank you for choosing us! Katie R. - Client Services
Lucille Manak
Aug 08, 2016
Liked working with Paul. He helped us pick out what was appropriate for our needs. The installers were efficient and even early.
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Responded on: Aug 09, 2016

Lucille - At DeSitter, our staff members know how important it is that they use their expertise and knowledge to help their customers find the best product for them and to have it installed professionally. When they are able to do that and provide a satisfying experience, we consider it a job well done! We are happy to know that Paul and our installers did just that! Katie R. - Client Services
Margaret Schaaf
Aug 04, 2016
De Sitter is "THE BEST"! Not only the products but as well the installation. All very professional! And the salesperson, Terry, was all the help we could need and she withheld no energy or time serving in any way that she could. Much appreciated! The results and the experience could not be better. Steve DeSitter: You always have been the "very best in every way", and you still are succeeding! A long time customer: Margaret Schaaf. (Remember that lady who brought in a sample of carpet you sold her over 20 years ago from your store in Chicago and needed more "good carpet"?) Keep up your demand for excellence! These days it is a rare commonity.)
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Responded on: Aug 05, 2016

Margaret - Thank you so much for such kind words. The DeSitter family has always taken great pride in their company and it's because of customers such as yourselves that we continue to strive for excellence. The owners are committed to investing in their employees and their business because they want to uphold the great vision that was started by their grandfather Louis DeSitter. We thank you for your continued support and look forward to working with you for at least the next 20 years! Katie R. - Client Services
Nina Sanchez
Aug 04, 2016
Paul was great and very patient with me! He helped me choose the best flooring for our home!
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Responded on: Aug 25, 2016

Nina - Our sales associates, such as Paul, have a lot of experience working with customers and never want our customers to feel rushed or pressured into anything. They make sure to work with you and always offer their advice and expert knowledge on the products that interest you. Thank you for choosing DeSitter. Katie R. - Client Services
Rizwan Misbah
Aug 04, 2016
Worked with JoAnn at DeSitter's new location on Roosevelt Road in Glen Ellyn. We were moving to a new home and needed a runner for the stairs. After looking at pictures of the home and examples we liked online she helped us pick a nice Shaw runner that looks and feels great. Installers were very meticulous and took their time. Cleaned up after themselves as well. We are happy we went with DeSitter and will be buying more rugs in the near future.
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Responded on: Aug 25, 2016

Rizwan - Congrats to your family on the purchase of your new home! We are grateful that you chose DeSitter to help with your flooring needs and are thrilled to hear that you were fully satisfied with all aspects of your experience. Joanne and our other sales associates take great pride in their work, as well as do our installers, and make sure to help you decide on the perfect product for your home. Katie R. - Client Services
Mary Kriho
Aug 03, 2016
The representatives from Desitter that installed the carpeting were polite and respectful. The installation was professionally done.
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Responded on: Aug 03, 2016

Mary - DeSitter Flooring has some of the best installation crews and craftsmen in the Chicagoland area. Their expertise ranges from many different flooring types so we are sure to have the perfect installer for your project! Katie R. - Client Services
FRANK PIZZIRULLI
Aug 01, 2016
IT WAS GREAT ,VERY HAPPY
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Responded on: Aug 01, 2016

Frank - We are thrilled to know that we've gained another satisfied customer and look forward to working with you for years to come! Katie R. - Client Services
Laurie Swatek
Aug 01, 2016
Fantastic show room with MANY options in all price ranges. We were in a hurry to get new carpeting and everything went so smoothly! Installers were clean, quick & polite. I'd definitely recommend DeSitter for your flooring needs!
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Responded on: Aug 25, 2016

Laurie - Thank you visiting our newest showroom! We've grown from our last location and are now bigger, bolder and better! We have many in-stock options and work with your schedule to get your installation done as quickly as possible. We are happy that you are fully satisfied and look forward to working with you again! Katie R. - Client Services
julie turk
Jul 31, 2016
quick, clean and professional installation
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Responded on: Aug 01, 2016

Julie - DeSitter has some of the most talented and experienced installation crews around and this is what makes our finished installations some of the most beautiful jobs we've seen! Katie R. - Client Services
Jim Brinkman
Jul 30, 2016
Our sales person listened to what we wanted and provided a range of options to suit our needs based on the budget we set aside. The installation was performed on schedule and the installers were very careful with the movement of furniture. They were courteous and efficient and did a great job installing the carpet, cleaning up and replacing the furniture. When they left it appeared as if they had never been there. We appreciated the follow-up from both the office and sales person to make sure we were satisfied (which we are), and we love the new carpet. Thanks DeSitter! We look forward to having you come back next year as we continue the replacement project in other areas of our home
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Responded on: Aug 01, 2016

Jim - Our sales associates are very knowledgeable when it comes to our products and make sure they listen to exactly what it is that you're looking for. This helps them decide what is best to recommend to you and help you choose the perfect product. Our installation crews are very professional and treat your home as if it were their own! We follow up on every purchase and installation with our company to be sure each customer is fully satisfied. Thank you! Katie R. - Client Services
Leslie Casey
Jul 29, 2016
The area rug is perfect. We love the color and feel of it. I asked if I could pick it up at the warehouse a day before the original delivery date and I received a call back that they would deliver the rug a day early! What a wonderful surprise. I would highly recommend DeSitter to anyone
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Responded on: Jul 29, 2016

Leslie - While we are not always able to switch deliveries/installations around as we were fortunate enough to be able to do in this case, we always try our best at DeSitter to accommodate our customers and their busy schedules. We love to hear that you are as happy with your purchase as can be and hope you continue to enjoy. Katie R. - Client Services
Mimi anderson
Jul 29, 2016
My experience was a great one from the beginning to the end. I will highly recommend this company and will use them in the future!
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Responded on: Jul 29, 2016

Mimi - At DeSitter, we make sure that our customers are well taken care of from the first point of contact, whether it be on the phone or in our showroom, until their purchase and/or installation is complete! We look forward to working on future projects with you! Katie R. - Client Services
Patti Keefe
Jul 28, 2016
The carpet installers had to move out a wine fridge to install the carpet under and behind it. They were careful and courteous, even though the fridge wouldn't come out as far as hoped because of an outlet that was unreachable. The carpet is even prettier than expected! Thanks also to Terry, who had great advice.
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Responded on: Jul 28, 2016

Patti - Some of the installations that we work on have some tricky aspects to it but our craftsmen have the knowledge and experience needed in order to get them done correctly and professionally. Terry, like our other sales associates, are great for design advice and knowledge concerning products. Katie R. - Client Services
vanessa mctigue
Jul 28, 2016
I have always had a positive experience with DeSitter Flooring. I have been a customer for 16 years. carpets, tile, etc
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Responded on: Jul 28, 2016

Vanessa - While the DeSitter name is often easily recognized as being a great company for carpeting, many people do not realize that we do so much more! DeSitter has many different products, such as carpet, tile, hardwood, lvt and much more. We thank you for your continued loyalty and are happy to hear that you've used our services for more than just carpeting and have been happy each time! Thank you! Katie R. - Client Services
Jane Karier
Jul 28, 2016
DeSitter carpeting helped us again with carpeting a walk-in closet at our home. They had a remnant very much like our bedroom carpet; the pricing with removal of old carpet installation of the new was competitive; and their installers were not only on time, but a few minutes early. They did an excellent job on top of the Capet install they did for us last Fall. We highly recommend DeSitter Carpet.
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Responded on: Jul 28, 2016

Jane - Thank you for allowing DeSitter Flooring to be your choice for all your flooring needs! We greatly appreciate your business and take great pride in knowing that we've left you satisfied with both purchases and eager to use our services again! Katie R. - Client Services
Shirley Yang
Jul 25, 2016
Start to finish was a good experience. I have nothing to compare to since every carpet I've purchased has come from DeSitter! The installation was done beautifully.
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Responded on: Jul 25, 2016

Shirley - Thank you for your continued business! We appreciate you coming to DeSitter for all of your flooring needs and it's our hope to maintain your trust and our relationship with you! Katie R. - Client Services
Susan Espeland
Jul 24, 2016
Paul and Tim were great! The installers did a great job. Worked hard to complete in one day. 😀
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Responded on: Jul 25, 2016

Susan - We are thrilled to hear that all of our staff members that were involved with your purchase and installation worked hard and provided you the best service possible. That is the DeSitter way! Katie R. - Client Services
Nick Schilling
Jul 21, 2016
Employees at the store were knowledgeable and helped us select carpet. Recommended we take samples home to see the different colors in the rooms and it made a difference in the color we selected. They took care of everything and the new carpet looks great!
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Responded on: Aug 18, 2016

Nick - At DeSitter, we have a wide array of samples of all different kinds of products. We make sure to carry many colors and allow our customers to take them home so that they can be sure to find the perfect fit for their home. We never want our customers to feel pressured into a decision or choose something without already seeing it in your home. Thank you! Katie R. - Client Services
Michael Zmuda
Jul 20, 2016
We recently needed to replace carpets that were only four years old, bought from another company. It was a true pleasure dealing with DeSitter Flooring. They were knowledgeable, had a tremendous selection and were the friendliest folks to deal with. Don't waste your time dealing with those "Jingle Carpet Companies".
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Responded on: Jul 20, 2016

Michael - While it is unfortunate to hear that you previously purchased carpeting from a company that did not have quality products, we are grateful for the opportunity to work with you and provide you with quality products while giving you the best service possible. That's the DeSitter way! Katie R. - Client Services
Terri Kosecki
Jul 20, 2016
We bought and area rug and tile for a backsplash. The staff was very helpful and knowledgeable. Service was excellent and we also requested early delivery on the rug and they made it happen. Great selection on very unique products for tile, carpet and other designer friendly products.
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Responded on: Jul 20, 2016

Terri - Many people associate the DeSitter name with great carpeting but do not realize that we have many more products than that. Like you mentioned, we have a wide array of products ranging from hardwood to lvt to tile and even more! We're happy to hear that we had exactly what you were looking for and were able to get your delivery quickly! Katie R. - Client Services
Paula
Jul 19, 2016
I truly could not be happier! Paul is the absolute best to work with on the front end of choosing, measuring and ordering the carpet. Then the installers were professional, polite, kind and neat. They did a fantastic job. It would not be possible to do a better job than what DeSitter did for us!
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Responded on: Jul 19, 2016

Paula - At DeSitter, we know that each customer's experience will differ but that it is crucial for all of our employees to work together and provide the best service possible as a whole. We look at each job as a group effort and take great pride in knowing that we provided a wonderful experience to you. Thank you for choosing DeSitter! Katie R. - Client Services
Rebecca Davis
Jul 19, 2016
Tim was very helpful, patient,and prompt. Our install guy was excellent!
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Responded on: Jul 19, 2016

Rebecca - At DeSitter, you can be sure to receive the best service, such as how you did with Tim! We pride ourselves on the hard work and great talent of all of our employees. Thank you! Katie R. - Client Services
Mary Gerace
Jul 18, 2016
Terry was a pleasure to work with -- she was accommodating, patient and accessible. The measuring appointment went off without a hitch. The installers were cooperative and neat. The installation looks great. I would certainly recommend your firm.
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Responded on: Jul 18, 2016

Mary - We are thrilled to hear that every aspect of your experience with us was pleasant! Our employees, such as Terry and the installers that completed your flooring, know how important a job well done is and we have high confidence that that is exactly what we at DeSitter will deliver. Katie R. - Client Services
Vicki Jolly
Jul 14, 2016
I was very impressed with your new showroom in Glen Ellyn, there were so many beautiful tiles to choose from , I was like a kid in a candy store. Denise was very knowledgeable and helped me pick the right tile for my bathroom . I will definitely come back for any future tile or carpet needs.
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Responded on: Jul 14, 2016

Vicki - Thank you for visiting our new showroom! Our goal was to be bigger, better and bolder and hope that the addition of tile helped be a more complete and full service showroom. Denise and our other tile specialists excel in their knowledge and expertise of tile and we are very confident that we can help all of our customers make the best design decisions for their projects. We look forward to working with you again soon! Katie R. - Client Services
Michael Thornton
Jul 13, 2016
The staff at DeSitter Flooring are very helpful and nice to work with. I would give that group 5 stars. Our carpet installation went pretty well, but there was a hiccup with the scheduling. Overall though, that went well too. I would definitely recommend DeSitter.
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Responded on: Jul 16, 2016

Michael - I apologize for any issues you may have encountered regarding scheduling but am happy to hear that they were straightened out and that your installation was done to your satisfaction. Our staff members work very hard and enjoy building up their business relationships with our customers such as yourself. Katie R. - Client Services
Rosary payne
Jul 12, 2016
A rug I ordered was delivered in an unsatisfactory appearance. I brought it in and Allen called the mfg. and it was defective. They will cut another run. That personal service is why I shop at DeSitter. It's worth the money
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Responded on: Jul 13, 2016

Rosary - Unfortunately there are times where we receive defective area rugs or carpeting but we always make sure to remedy the issue and get our customers the beautiful product that they deserve. We are happy that you chose DeSitter and that Allan was able to come through for you! Katie R. - Client Services
Jim
Jul 08, 2016
DeSitter was very patient as we spent days and multiple trips getting samples. They provided tons of expert advice and the installation was perfect
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Responded on: Jul 08, 2016

Jim - We are very pleased to hear that you were satisfied with your experience! We know that making flooring decisions can sometimes be difficult so we make sure to keep our customers very informed and help in any way we can! Katie R. - Client Services
Mike Paliakas
Jul 08, 2016
Donna was great to work with during the tile selecting process. We spent a lot of time narrowing down the tile options, and Donna was very patient with us. She had many tile samples brought in to help us with the selection process. Thank you Donna! The installer was on time and did a nice job laying the back splash tile. I would recommend DeSitter to anybody.
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Responded on: Jul 08, 2016

Mike - Our sales associates, such as Donna, are very knowledgeable in our products and services and make sure that their customers get all of the information that they need in order to be sure to make the best decision for the products to be installed in your home. We make sure you have samples to see and decide what is perfect for you! Thank you! Katie R. - Client Services
Carol Holmes
Jul 05, 2016
We went to DeSitter with a very short time frame for carpet installation to occur before our move-in date. We were impressed with the selection of in-stock carpet. Our salesperson, Paul, was extremely helpful. The room was measured and the carpeting installed within a week. The installers did a great job, the carpet looks beautiful, and we are very pleased. Highly recommend!
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Responded on: Jul 16, 2016

Carol - Thank you for choosing DeSitter to service your new home! Each customer of ours has their own timeframe in place and we try our absolute best to get the entire process done within it. Our in stock options are perfect for quick installations and we are thrilled that it worked out so nicely for you! Katie R. - Client Services
Michele Schubkegel
Jul 01, 2016
I was very pleased with the help and advice of my DeSitter salesperson Terry Maliska who helped guide me to a perfect decision for my master bedroom carpet. My installation was perfect. The three gentlemen who came for the install were polite, very conscience of my home. I was a bit worried about my baseboards being marred, and there was not one mark left behind. I really appreciate their attention to the small details. I would not hesitate working with Terry and the excellent installation crew in the future. Thank you!
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Responded on: Jul 06, 2016

Michele - The experience that you had is exactly what we hope all of our customers have when working with us at DeSitter. Our staff members are all experts at what they do and this is clearly shown by the service and knowledge that you receive from them. We appreciate your business and look forward to working with you on future projects! Katie R. - Client Services
michele_lee17
Jul 01, 2016
I was very pleased with the help and advice of my DeSitter salesperson Terry Maliska who helped guide me to a perfect decision for my master bedroom carpet. My installation was perfect. The three gentlemen who came for the install were polite, very conscience of my home. I was a bit worried about my baseboards being marred, and there was not one mark left behind. I really appreciate their attention to the small details. I would not hesitate working with Terry and the excellent installation crew in the future. Thank you!
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Responded on: Jul 06, 2016

Michele - The experience that you had is exactly what we hope all of our customers have when working with us at DeSitter. Our staff members are all experts at what they do and this is clearly shown by the service and knowledge that you receive from them. We appreciate your business and look forward to working with you on future projects! Katie R. - Client Services
Rosemary Gallo
Jun 29, 2016
Everyone involved was very accomodating. I have done business with you before and have been very pleased.
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Responded on: Jun 29, 2016

Rosemary - At DeSitter, we make sure to work as a team and everyone puts forth effort to be sure that all goes well with our sales and installations. Thank you for choosing DeSitter for your flooring needs! Katie R. - Client Services
J Green
Jun 28, 2016
Sales associate was great and extremely patient and willing to try just about every carpet sample in store! Wonderful installation team....extremely pleased with results!
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Responded on: Jun 29, 2016

J. Green - At DeSitter, we never want our customers to feel rushed or overwhelmed with having to make a selection. Our sales associates are patient and allow you to take your time and we are happy to hear it helped make your experience more pleasurable! Katie R. - Client Services
Keith Dunn
Jun 26, 2016
The carpet installation crew arrived on time and completed our carpet install very professionally and expeditiously. Our new carpet looks great! Great job to your install Team!
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Responded on: Jun 27, 2016

Keith - At DeSitter, we have some of the finest crafstmen in the Chicagoland area that are responsible for our fabricating and installing. We are confident that with their experience and expertise, that their installations are of the highest quality and will be loved by our clients. Katie R. - Client Services
Shannon Moyano
Jun 24, 2016
We love our new hardwood floors. Hana spent a long time helping us decide on the right flooring for our home. She did an awesome job communicating with me times for drop off and install. The drop off and install crew were extremely courteous and professional. Everyone compliments my floors now. Thank you, Desitter!
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Responded on: Jun 27, 2016

Shannon - Purchasing and installing new flooring is a pretty complex process but our sales staff members, such as Hana, work hard to make it as easy as they can for their clients. Our installation crew is a key factor in this process and that is why we have the best of the best to install in your home! Katie R. - Client Services
Shannon Lamar- Moyano
Jun 24, 2016
We absolutely love our new hardwood floors and highly recommended Desitter flooring. I really appreciate everything Hana did to make our experienced wonderful. She went above and beyond to get our floors installed quickly. The crew for wood drop off and install were extremely professional. Thank you, Desitter Flooring for everything!
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Responded on: Jun 27, 2016

Shannon - It is such a great feeling when you love your new flooring in your home! Hana, and our other sales associates, put forth their greatest efforts to achieve complete customer satisfaction and we are thrilled that this is exactly what we have done for you! Katie R. - Client Services
Tom Molidor
Jun 23, 2016
I've worked with Allan and Tom and these guys know everything about carpet and flooring. I would highly recommend them to anyone.
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Responded on: Jun 29, 2016

Tom - As a long time customer of ours, we greatly appreciate you and are grateful for the business relationship that you have with DeSitter. Thank you for choosing us time and again and for the recommendations, we are confident that our staff members, just like Allan and Tom, will always come through for our clients! Katie R. - Client Services
Mary Anne Schuster
Jun 23, 2016
Carpet looks great. Executed plan we made and delivery was early in morning. We are happy.
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Responded on: Jun 23, 2016

Mary Anne- Our staff at DeSitter makes sure to stay true to their word and if we set up a plan with you, we see it through! Thank you for giving us the opportunity to serve your flooring needs! Katie R. - Client Services
Shannon Landry
Jun 23, 2016
The salesman was very patient and helpful as we made our decision. They were very accommodating to our schedule and able to get the work done on a Saturday of a holiday weekend. The work was well done.
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Responded on: Jun 23, 2016

Shannon - At DeSitter, we know how busy peoples lives are and we try our best to find ways to accommodate our clients with their shopping and installation needs. We are thrilled to hear all worked out great! Katie R. - Client Services
Linda Flaherty
Jun 22, 2016
Consistently friendly and competent customer service.
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Responded on: Jun 23, 2016

Linda - Thank you! Characteristics that all of as at DeSitter strive for! We treat our customers just like we would our own family! Katie R. - Client Services
Mike Memmer
Jun 21, 2016
The entire process of working with DeSitter was a breeze. Working with Paul at the Glen Ellyn location, we found the perfect carpet for our home. The installation crew was friendly and professional, and they did an outstanding job. I'd highly recommend DeSitter to friends who are looking for new flooring.
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Responded on: Jun 21, 2016

Mike - At DeSitter, we try to make the process as easy as possible for our customers and we are thrilled that Paul did just that! Our installation crews are comprised of some of the best craftsmen available and their work truly reflects that. Katie R. - Client Services
Diane Kehoe
Jun 21, 2016
My experience with DeSitter Flooring was excellent. My salesperson was helpful and professional without too much pressure. The installer were fast, curious, and cleaned up everything.
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Responded on: Jul 16, 2016

Diane - Our sales associates know that each of our customers have different tastes and design needs and they do their best to give you the information that you need and their input and suggestions in order for you to make the best decision for your home. We are not here to pressure you into any decisions as we want you to be fully satisfied with the end result so that you can fall in love with your home again! Katie R. - Client Services
Bill Sills
Jun 20, 2016
This is the third rug we purchased from De Sitters and we are very happy with all the rugs. The installers were very professional. After removing the old rug and padding, they cleaned the floor and prepared it for the new rug. Wife is very happy with the new rug and besides, it looks great in our bedroom.
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Responded on: Jun 20, 2016

Bill - We love to know that our customers return for other flooring needs when they arise! Thank you! Our installers are very courteous and respectful of our customers space and work hard to be sure they are happy! Katie R. - Client Services
Loreta Jarasius
Jun 20, 2016
Had a very pleasant experience with our carpeting needs. The salesman was very helpful understanding our needs and walking us through our options. Installers were courteous and did an excellent job
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Responded on: Jun 20, 2016

Loreta - At DeSitter, we know that each individual's needs varies and we make sure to work with out client's to be sure we find what is perfect for them and their home. Thank you for letting us help with yours! Katie R. - Client Services
Debra O'Connor
Jun 13, 2016
Terry in the Lagrange showroom was very helpful in making our selection and providing samples. She kept in touch during the whole process. The installers were good; we thought they did an excellent job. Unfortunately, Mother Nature flooded our lower level just 48 hrs after installation. I guess we get to see the installers a second time.
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Responded on: Jun 14, 2016

Debra - We are so sorry to hear that, Mother Nature does not always seem to work in our favor. Terry, along with the rest of our staff, work hard and provide quality service from your very first visit until the end of the project. Katie R. - Client Services
Barbara Roemer
Jun 13, 2016
We are returning customers all because of Paul Massey. He is kind, helpful and knowledgeable about his carpet. Our dining room installation went smoothly with attention to care and professionalism with the father and son installers.
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Responded on: Jun 14, 2016

Barbara - Thank you for choosing DeSitter time and time again! Paul and our other sales associates dedicate themselves to the projects they are working on with their customers in order to have a successfully completed project. Our installation teams really are some of the best and do amazing jobs! Katie R. - Client Services
George Fako
Jun 13, 2016
The installers were on time, courteous and did a great job.
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Responded on: Jun 14, 2016

George - DeSitter has some of the best craftsmen in the area and the work that they perform is always of quality and beauty! Katie R. - Client Services
Howard Kern
Jun 13, 2016
DeSitter has always done a great job for me, in all aspects of my carpet needs. I highly recommend them.
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Responded on: Jun 13, 2016

Howard - We are grateful that you've chosen DeSitter for your flooring needs and look forward to continuing our business relationship with you! Katie R. - Client Services
Kathleen Macfadden
Jun 12, 2016
We had carpet installed on the stairs and second floor of our home. The installers were very professional and fast. My husband and I are first time home buyers and Allan helped us find the best carpet for our home at an affordable price!
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Responded on: Jun 12, 2016

Kathleen - Congrats on your new home! So exciting! We are very happy to have been able to assist you with your first flooring project and are thrilled that you had such a positive experience! Katie R. - Client Services
Hassell Bullock
Jun 12, 2016
We have bought carpet and oriental rugs from DeSitter for eleven years, and have been pleased with the excellent quality and excellent service. Even when we have needed a small repair on carpet, we have called them and they have graciously recommended someone who could and did do the repair for a reasonable charge. It has also been a great pleasure to work with Paul Massey who has been both professional and kind in his dealings with us. In fact, we have recommended him to our daughter who is having some carpet laid, and are confident she will have the same pleasant experience with Paul and DeSitter.
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Responded on: Jun 12, 2016

Hassell - First, thank you for your continued loyalty and business with DeSitter Flooring. Nothing makes us happier than to have satisfied clients that choose to work with us for all of their flooring needs for many years. We appreciate it very much! Second, we feel that the greatest compliment is a referral and you did just that! Paul and the rest of our staff at DeSitter enjoy building their relationships with their clients and take pride in getting a job well done. Thank you! Katie R. - Client Services
Alexander Hudson
Jun 11, 2016
Tim @ the LaGrange location is terrific. Have made a few purchases with him over the past year. He is extremely knowledagble and customer service oriented. Great job to DeSitter on the product and installation side.
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Responded on: Jun 29, 2016

Alex - Thank you for entrusting us to work on your flooring projects with you over the past year, we appreciate the opportunity! Tim, and our other sales associates, know how important it is to dedicate their time to their customers and work hand in hand with them to guarantee a positive experience! Katie R. - Client Services
Donna LoBello
Jun 11, 2016
did ok job
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Responded on: Jun 13, 2016

Donna - Customer feedback is very important to us at DeSitter as we use all feedback to improve and grow as a company. I would love to be able to speak with you to determine why your experience was only considered an "okay job." If you would be willing to share a bit more information with me, please call 630-633-5407. Thank you! Katie R. - Client Services
Howard Kern
Jun 10, 2016
Paul Massey was excellent in meeting all my needs. He responded very quickly, provided a great selection of carpet and had it installed that same week. I have been using DeSitter for years and at this point will continue to do so.
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Responded on: Jun 13, 2016

Howard - Paul, like our other sales associates, know how important good customer service is and try to exceed the expectations of our customers. At DeSitter, we have many different products that appeal to different design tastes and fall in different budgets so that we have something for everyone! Katie R. - Client Services
Susan Biskup
Jun 10, 2016
When the time came for new stairway and hall carpeting, I chose DeSitter; they are local, have given good service in the past and have staff that are helpful. This time my experience was no different - Terry was patient and helpful, installation was set up within my somewhat short time frame and the installers did a great job quickly and efficiently. I will not hesitate to contact them again when new carpeting is needed!
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Responded on: Jun 10, 2016

Susan - Thank you for continuing to choose DeSitter for your flooring needs, we greatly appreciate your loyalty! Our customers know our name to be associated with quality products and service and that's exactly what we give them! Katie R. - Client Services
Sue Domeier
Jun 08, 2016
Tim and the installation crew did a wonderful job installing over 2300 square feet of carpeting in one day! They were amazing, helpful, and extremely efficient! I can't say enough for what they did for me. My home looks amazing! I heartily recommend them! They have product for every budget and are respectful of the big picture!
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Responded on: Jun 08, 2016

Sue - At DeSitter, we are very confident in the expertise and ability of our installers and know that they are very capable of completing small and large jobs and will always do quality work, regardless of the size of the installation. We love knowing that because of their hard work and dedication to their job, our customers can fall in love all over again with their home! Katie R. - Client Services
Ronald Kubicki
Jun 06, 2016
Best and only place to get your carpet. Great price and great service. This is our second time we used them and both times we were totally satisfied. I highly recommend DeSitter.
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Responded on: Jun 07, 2016

Ronald - It gives us great joy to know that our customers turn into repeat customers and it is our hope that they continue to use our services for years and years to come! Katie R. - Client Services
Ronald Kubicki
Jun 06, 2016
DeSitter is the best. This is the second time we used them and both times they gave us the best price and great service. Anyone thinking about new carpets DeSitter is the place to go.
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John Luburic
Jun 03, 2016
Timely, clean, professional all around. I would definitely recommend Desitter to my friends and neighbors.
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Responded on: Jun 06, 2016

John - At DeSitter, we work hard to ensure that our customers have a positive experience and receive professional services from all of our employees. We appreciate any and all recommendations! Katie R. - Client Services
Thomas & Mary Porubcansky
May 31, 2016
We got the help we needed when choosing our carpeting. The carpeting came in a timely manner and was installed in one day. Very pleased!
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Responded on: Jun 01, 2016

Thomas & Mary - We know that our customers often have busy lives and not a lot of down time to focus on purchasing and installing flooring, which is why at DeSitter, we strive to provide quality service in a timely manner! We are glad to hear that your family is pleased with their experience! Katie R. - Client Services
Jim Kendall
May 31, 2016
Good, knowledgeable, patient saleswoman (Joanne Voll). Install team was very professional.
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Responded on: May 31, 2016

Jim - Our sales associates, such as Joanne, are great at what they do and their expertise truly shows when working with their customers. Our installation teams are some of the absolute best craftsman! Katie R. - Client Services
Peter Friguletto
May 25, 2016
It was a very positive experience shopping and purchasing from DeSitter. Our sales person Joanne was very helpful and knowledgeable. I would highly recommend them.
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Responded on: May 26, 2016

Peter - In order for us to help our customers choose the right product for their home, we must first learn all that we can about all of our products and be readily able to answer any questions. We are glad to hear that you not only had a great experience but that you're willing to recommend us to others! Thank you! Katie R. - Client Services
Susan Helsley
May 25, 2016
Staff was knowledgeable. Good product selection at reasonable prices.
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Responded on: May 26, 2016

Susan - At DeSitter, we know that each customer has different tastes, needs and a budget. We work hard to be sure that we are able to work with each individual all while providing what works best for them and working with their specifications. Katie R. - Client Services
Nancy Durkalski
May 24, 2016
Tim was very personable, professional, and prompt. Great to work with.
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Responded on: May 24, 2016

Nancy - Perfect! Tim and the rest of our sales staff specialize in what they do and we love to hear when they exceed the expectations of their clients. Katie R. - Client Services
Tom
May 23, 2016
Great service. My wife and I are extremely happy with our new carpet. Every one that we dealt with was great Paul the salesman was very knowledgeable John who fixed our squeeky floors was incredible and the installers Alfredo, Tony and George were top notch. I would definitely recommend them.
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Responded on: May 27, 2016

Response from DeSitter Flooring - Bolingbrook: Tom - We are thrilled to hear that you were fully satisfied with your experience with our staff and that you love your carpeting! We tackle each and every job for our customers as a group effort and work very hard to ensure that you not only love the final result but that you were given the best service along the way. Thank you! Katie R. - Client Services
debrimmele
May 21, 2016
We have used other carpet installers in the past but were having a hard time choosing the correct carpet for our space. Terry was wonderful and spent time with me reviewing our options and showing me the samples to compare. It made my decision easy - I will always recommend DeSitter.
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Responded on: May 31, 2016

Deb - Terry and our other sales associates don't like to pressure our customers into making decisions. We would much rather invest our time and energy into showing you different options and helping you choose what is best for your home. We are happy that our services made the decision easy for you! Katie R. - Client Services
Ellen McCormick
May 19, 2016
Our home looks amazing with our beautiful new carpet! We installed a runner on our stairs and through our hallway. In addition, we replaced the carpet in the family room. With two little toddlers and a dog I am so happy it's stain resistant. We had such a wonderful experience with DeSitter!
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Responded on: May 31, 2016

Ellen - When our customers have little ones and furry friends, we know how important it is to not only have beautiful quality carpet but to also be stain resistant, durable and soft to the touch! We are so happy that the right product was chosen for your family and that you are fully satisfied! Enjoy! Katie R. - Client Services
Sue Sherman
May 19, 2016
Carpet looks good
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Responded on: May 20, 2016

Sue - We are glad to hear that you are satisfied with the product you selected and the installation completed by our installers! Enjoy! Katie R. - Client Services
Theodore Reuter
May 18, 2016
Another pleased customer. I would choose Desirer for my next carpeting Need.
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Ted Reuter
May 18, 2016
You did as I expected which is why I came to Desirer as a repeat customer.
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Responded on: May 19, 2016

Ted - Our repeat customers span as far back as four generations and we are happy to hear that you are one of them! Thank you for your continued loyalty! Katie R. - Client Services
Ula Wojdyla
May 17, 2016
Jessica is wonderful. She has great ideas and really knows all of the products. She is a pleasure to work with and always responded quickly for all of our questions. The installers were very professional, clean, and pleasant to work with.
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Responded on: May 18, 2016

Ula - Our sales associates, just like Jessica, are often very passionate about what they do. It's more than just a job for them. When our customers are happy with the final result, the sales associates and installers take great pride in that! Katie R. - Client Services
Denise & Marty Hauser
May 17, 2016
Very knowledgeable and professional staff. Product line is great. Installers were excellent. Very happy with the results.
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Responded on: May 17, 2016

Denise - Everything that you've mentioned is what we strive to provide the best in! Thank you for recognizing that and we hope you continue to enjoy the results of your new flooring! Katie R. - Client Services
Marie Conforti
May 17, 2016
Very nice and professional employees! Terry was very helpful in getting the quality carpet we wanted in our price range. Carpet came in days later and just a couple after that it was installed. Fast and great service.
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Responded on: May 17, 2016

Marie - At DeSitter, we know that our customer's time is very important to them and we try our best to get you samples, measures and your product as quickly as we can. Terry and our other sales associates work hard from the first time they speak to their customers until the job is complete! Katie R. - Client Services
Paul Minogue
May 17, 2016
I have to say that DeSitter did an outstanding job. We had carpet installed on our stairs and were unhappy with the color that we choose. No fault of DeSitters. They were so helpful in working with us to get us a new carpet chosen and not charge us full price, so that we weren't paying for it twice. They had the mill send us a cut from the actual carpet we would now be installing and it turned out great. My wife and I are extremely happy with the new carpet and with how DeSitter handled us throughout the process. I would definitely recommend DeSitter to friends and family.
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Responded on: May 17, 2016

Paul - We know that special situations come up where things need to be handled a little differently and as you described above, that happened to be the case with your order. While we are sometimes not able to modify orders/installs, we always try our best to accommodate our customers as much as we can. Thank you for being patient and for allowing us to provide you the best service we could. We are very happy that you and your wife were satisfied in the end! Katie R. - Client Services
Beth Symonds
May 17, 2016
Selecting a new carpet can be a little overwhelming -- choosing the color that you'll like for the lifetime of the carpet, choosing a durable material/pattern/weave, etc. DeSitter helped us through this process by providing samples, making recommendations, and by keeping us informed the entire time. The installation team not only did their job of installing the carpet, but also by taking care of the details - moving furniture back to exactly where I wanted it, rather than just "close enough". They were professional, courteous, and specialists at what they do. I would not hesitate to use them again, and again.
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Responded on: May 17, 2016

Beth - We couldn't have explained this any better! This is why we work so hard on each job. We strive to leave our customers feeling exactly the way you did after your experience with us and we are truly thrilled that you were so satisfied. Thank you for such kind words and for your recommendations to others. We hope to work with you and your friends again in the future! Katie R. - Client Services
suzanne carusillo
May 13, 2016
Karen Gaimari was great to work with and I love what we achieved together.
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Responded on: May 16, 2016

Suzanne - Karen and our other sales associates really dedicate themselves to working one on one with their customers to be sure to find exactly what it is that you're looking for so that the end result will leave you very satisfied! Katie R. - Client Services
Frank Bifero
May 12, 2016
Phenomenal from the very beginning where the owner himself visited my home to review scope of work, to the designers in house whom were every helpful in product and pattern selection, to the installers who were absolute craftsmen, polite and respectful.
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Responded on: May 13, 2016

Frank - This is exactly what it is all about for us at DeSitter. We want our customers to have an enjoyable and positive experience from the very beginning until the end and it seems as if you did just that! All of our employees work hard to serve our customers the best they can and we appreciate such kind words. Thank you! Katie R. - Client Services
julia carusillo
May 12, 2016
I love the floors, great floors. Especially the wood
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Responded on: May 13, 2016

Julia - We are happy that you love the products and the overall installation! We have many different styles that are sure to appeal to many different design tastes. Katie R. - Client Services
Marnie Graves
May 12, 2016
The installers were very professional and conscientious as well as extremely neat.
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Responded on: May 12, 2016

Marnie - Installation is one of the most important aspects of your flooring experience because a beautiful and professional end result is what everyone wants and deserves! We are excited that our installers have once again made a customer of ours happy with their completed job. Katie R. - Client Services
Nancy Teesdale
May 12, 2016
The floor looks beautiful! There were some communication issues concerning delivery of items, billing and need for no sawing in the home. The installers were very professional and the end result will be enjoyed for many years.
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Responded on: May 12, 2016

Nancy - Thank you for your honest feedback! We use this information to make changes within our company in order to learn and be able to better serve our customers such as yourself. We appreciate you taking the time to bring this to our attention and hope that we can have the opportunity to work with you again in the future. Thank you and we hope you enjoy your new flooring! Katie R. - Client Services
Ken Borowski
May 12, 2016
Finally replaced family room carpeting on becoming empty nesters, kids and dog. And boy did DeSitter's come through like champs. Tim did an excellent job showing us how to shop for carpeting and we were able to find exactly what we were looking for and did a great job keeping us in budget. The install was "seamless" (couldn't help myself and you really can't see the seams). On time, professional and did a great job cleaning up. We'll be back (at the new digs on Roosevelt) for our bathroom flooring, sometime in the fall. Highly recommend this store for all your flooring needs. And definitely ask for Tim.
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Responded on: May 12, 2016

Ken - We are very happy to hear that you were completely satisfied with all aspects of your experience with us. By the way, we love the pun! Our company prides ourselves on having very experienced, professional and knowledgeable staff members and it seems that Tim O'Brien and our installers proved this to be true! We look forward to working with you on your next project and hopefully, many more in years to come. Thank you! Katie R. - Client Services
Monica Casey
May 10, 2016
Sales person was very helpful in choosing a color and pattern that suited the room we were carpeting. Additionally, she was respectful of my budget. The installers were polite and cleaned up the area that was carpeted.
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Responded on: May 12, 2016

Monica - Our sales associates are always here to help and we take the time to work with our clients to be sure that the options we present fall within your needs, your budget and your specific tastes! Katie R. - Client Services
Sharon Patenaude
May 05, 2016
Karen was great! She came to my house, measured my stairs and said she would pull some samples for me to see later that day. She picked out exactly what I liked after just a few minutes in my home. The installers were right on time and did a great job. We love the warmth the runner adds to our stairs. Thank you!
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Responded on: May 06, 2016

Sharon - Karen and our other sales associates know the right questions to ask their clients to determine exactly what it is that they are looking for and what will be best for their homes. We are thrilled Karen was able to help you find the perfect product for you and that you love it! Katie R. - Client Services
Deborah Bunnell
May 05, 2016
Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
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Responded on: May 05, 2016

Deborah - Our sales associates know how important our client's time is and work hard to meet deadlines and follow through in a timely manner. Thank you! Katie R. - Client Services
Donna Johnson
May 02, 2016
Happened to find this place just looking in Google. I clicked on the website and saw great reviews. Well, I couldn't agree more! I went to the store and they had a great selection of quality carpeting and flooring. (Not like some other places I had gone to!) I worked with Paul who took his time helping me pick out my carpeting and padding. The same day, someone came over the measure! Within a few weeks I had my beautiful carpeting installed by 2 really dedicated installers. They also returned the next day to put on the trim pieces I had forgot to order. I would HIGHLY recommend DeSitter to anyone looking for great carpeting at prices you can afford. I will also be returning to DeSitter when we are ready to replace our laminate flooring.
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Responded on: May 31, 2016

Donna - We are so happy that you found us! It's sometimes difficult for individuals to choose a company to work with if they haven't used them in the past. This is why we appreciate that our customers, such as yourself, are kind enough to leave reviews about their experience so that others can get a feel for what our company stands for and why we are the right choice for your flooring needs. The experience that you had with us is exactly what we aim to provide for each of our customers and we are truly looking forward to working on your future projects with you as well. Katie R. - Client Services
Linda Deering Dean
May 02, 2016
Very helpful and responsive via phone calls, emails, and in house visits. Great service and quality.
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Responded on: May 02, 2016

Linda - The DeSitter staff wants all of our customers to be able to rely on us for consistent and open communication. If you have questions, we want to answer them! If you need help, we want to be there! We are glad to hear that this shows. Katie R. - Client Services
Te Ted
Apr 29, 2016
The entire experience from dealing with Paul the sales associate to the installers, was easy and first rate. Everyone was kind, courteous and professional.
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Responded on: Apr 29, 2016

Ted - Our staff at DeSitter are all very knowledgeable and experienced professionals and we are happy to hear that that is exactly how our customers see us! We appreciate you recognizing us for that! Katie R. - Client Services
Staci Hulseberg
Apr 28, 2016
Loved my salesperson and the installers were on time, did a great job, and were done before I expected. Loved everything. I will be back.
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Responded on: Apr 29, 2016

Staci - At DeSitter, we have some of the best craftsman and installers and with the combination of their experience, knowledge and hard work ethic, they are often able to get the jobs completed faster than most customers are used to. We cannot wait to help you with your next project! Katie R. - Client Services
Bob Gardner
Apr 27, 2016
Paul was courteous, patient, and knowledgeable. He listened well. Robert and his partner were prompt, efficient, and careful moving our furniture. Both were courteous and answered our questions during installation.
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Responded on: Apr 28, 2016

Bob - When working with our clients, Paul and all of our sales associates know the importance of listening to what a client needs and wants in order to determine what would best fit for your home. Our installers also make sure to answer any questions a client has while working in their home. Katie R. - Client Services
John Rohrich
Apr 23, 2016
The reps at DeSitter provided excellent service and consultation from the first meeting to pick out our carpet all the way through the installation. And the product was great - the carpet works very well in our home. Thanks to the DeSitter team for making this such an easy process and experience.
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Responded on: Apr 25, 2016

John - Our staff members at DeSitter make sure they stay in contact with their clients and see the job all the way through to the end. We are truly happy when our customers love the end result and appreciate the opportunity to work with each of our customers.
Thom Parrott-Sheffer
Apr 23, 2016
One time, explained the process well, and responded to the needs which arose very quickly and professionally.
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Responded on: Apr 25, 2016

Thom - We know that the process of purchasing and installing flooring is not simple or always done with no hiccups, but we make sure our clients are well informed and that we handle any concerns that occur right away! Katie R. - Client Services
Julie Canna
Apr 22, 2016
Good experience overall. There were some hiccups with planning installation, but those were resolved without too much issue and luckily the team was flexible in scheduling installation. DeSitter has a wide variety of carpet in stock, make sure to look at as many options as possible and take a number of samples to consider.
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Responded on: Apr 22, 2016

Julie - I apologize if there was any delay with scheduling but am happy that we got it straightened out for you. We know that our customers have different style preferences so we make sure that we have a large enough variety to try and cater to each. Thank you for your words of advice! Katie R. - Client Services
Debbie Delgiudice
Apr 21, 2016
Terrific carpet, professional staff from sales to installation to office. Excellent products. would definitely recommend (from gltrux)
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Debbie Del Giudice
Apr 21, 2016
The installers were professional, polite and efficient. The carpeting was expertly installed. We love our new carpet and hope to do our family room later this year. My only concern was the payment. There was some confusion on the handling of the 2nd payment installment. My salesman told me you would run my credit card, yet I felt like the installer wanted payment. My initial payment had been declined by my bank due to their fraud procedures. I okayed the payment with the bank and the payment went through. Given the bank's fraud processes, I had no problem giving a check and actually preferred it. I contacted the store, was given the amount due and was told it was fine to give the check to the installer. However, the check took over a week to get into the office. A couple of days later, I was contacted by someone at the store wanting to run my card for the final payment. I told them I had given a check to the installer. No one noted my account at the time of my initial call that I was giving a check to the installer. I think the first contact should have been to the installer to see if they had the check rather than a call to me to run my card. Overall I was extremely please with the process and when the time comes I will be back to do other rooms.
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Responded on: Apr 21, 2016

Debbie - Thank you for bringing this to our attention and for speaking with me today regarding the situation. Again, I do apologize as this is not something that normally occurs with our company but that also does not mean it's excusable. We will use your feedback to better improve our company and appreciate your honesty. We are happy that the rest of your experience was so enjoyable! Katie R. - Client Services
susan gianesin
Apr 21, 2016
The staff was very friendly and knowledgeable and really spent the time with me to find the right carpet. They ordered extra samples for me, got them to me quickly, and didn't try to sales pitch me into making a quick decision. Delivery was very timely and the carpet looks great. I would definitely recommend.
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Responded on: Apr 21, 2016

Susan - Our staff at DeSitter knows how important it is to treat our customers with the respect and courtesy that they deserve. We are here to help you find the products and services that you are looking for and not to force you into anything. We are glad to hear that it showed! Katie R. - Client Services
Donna Mouw
Apr 20, 2016
I will always use DeSitter Flooring for all of my flooring needs. I love the convenience of shopping locally and the staff is very knowledgeable and helpful. The installers are very professional, meticulous and experienced.
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Responded on: Apr 20, 2016

Donna - At DeSitter, it is important to us that our employees are very professional and experienced in their field so that we can off their extensive knowledge and expertise to our customers for a job well done! Thank you for your partnership. Katie R. - Client Services
Deborah Bunnell
Apr 19, 2016
Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
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Responded on: Apr 19, 2016

Deborah - We are very happy to hear that all went well and you were satisfied! Our sales associates, just like Tim, know that our client's time is very important and we do our best to have a quick turnaround on everything. Katie R. - Client Services
Deborah B
Apr 19, 2016
Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
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Joan Sunseri
Apr 15, 2016
We were interested in new carpeting for our stairways. We worked with Karen who gave us great advice and gave us a few options that fit within our price range. She visited our home promptly to take measurements. The carpet installers were professional and skilled. We are very pleased with our entire experience with DeSitter.
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Responded on: Apr 15, 2016

Joan - Our sales associates, just like Karen, work in-depth with their clients to be sure to offer options that work with your specifications and keep you in budget. We are happy you were so pleased! Katie R. - Client Services
Maroa M
Apr 15, 2016
We had a great experience in the store, where Tim very quickly zeroed in on what we needed for this particular project, and pointed in the right with a variety of appropriate options. Install was quick and smooth. We're repeat customers, and can happily recommend the company.
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Responded on: Apr 18, 2016

Maria - Thank you for your customer loyalty! Like Tim, our sales associates discuss with you exactly what your needs are and work hard to find the best suitable products. Katie R. - Client Services
Kent H
Apr 13, 2016
Very happy. Everybody was on-time and professional.
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Responded on: Apr 15, 2016

Kent - At DeSitter, our staff knows how important it is that we are always professional and respectful to our clients and in their homes. Katie R. - Client Services
JUSTIN LEVON
Apr 13, 2016
Once we had chosen the carpet we wanted, it took a little longer than expected to get a finalized quote. That being said, we are very happy with the result. The installation was great, pricing was fair, and the people were great to deal with.
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Responded on: Apr 15, 2016

Justin - I apologize that your quote took longer than expected. We will be sure to remind our sales associates how important it is that they communicate and submit documents to be reviewed in a timely manner. We are happy to hear you were pleased overall! Katie R. - Client Services
Janelle G
Apr 12, 2016
Excellent customer service, products and installation. We are extremely pleased.
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Responded on: Apr 12, 2016

Janelle - At DeSitter, we strive to keep all of our customers completely satisfied and provide the best service and products. Katie R. - Client Services
BOBBI M
Apr 12, 2016
PLEASED, THE INSTALLERS WERE VERY PROFESSIONAL AND DID A GREAT JOB. SINCE I WAS A REPEAT CUSTOMER I WOULD HAVE EXPECTED A GREATER DISCOUNT.
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Responded on: Apr 13, 2016

Bobbi - Thank you for your continued loyalty, we truly appreciate it! I apologize that you feel you should have received a greater discount. Depending on the details of each individual order, our salesmen can only offer a certain discount on them. Thank you again.
Scott B
Apr 12, 2016
My experience with Tim Kelliher and the carpet folks was tremoundous. Tim was extremely attentive and kept me updated. The install went smoothly. My experience with the tile shop on the other hand was terrible. I was moved around between multiple people, I had a hard time getting clear communication, and my order was placed incorrectly such that that install required multiple visits.
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Responded on: Apr 12, 2016

Scott - While I am very happy that Tim Kelliher was able to provide you with such great assistance, I am very sorry to hear that you had a negative experience with another part of our company. While I have already reached out to you personally, I also wanted to apologize publicly because at DeSitter, we feel that ALL feedback is important in helping our company improve and grow. We are addressing these concerns and will use them to implement changes to be sure this sort of unfortunate situation does not occur again. While it is our hope that each and every customer has a great experience, we understand that there are times where a mistake may be made and we will work hard to fix it and hopefully regain the trust of our customer. Katie R. - Client Services
Barbara F
Apr 12, 2016
I like going to a local business that has been around for as long as I can remember. You have a great selection of carpeting options, and I think you've done all of my carpet needs since 1989!
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Responded on: Apr 12, 2016

Barbara - DeSitter was started back in 1920 and we have been going strong since! We owe our success to customers such as yourself who have trusted us for their flooring needs. Thank you! Katie R. - Client Services
Jim Reich
Mar 31, 2016
DeSitter was awesome! Helpful with suggestions for my needs, prompt and courteous to measure, and they did an amazing job on my installation. I will always give them my highest recommendation! J. R. (Aurora, Illinois)
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Lori R
Mar 29, 2016
I have used DeSitter multiple times over many years. The staff was always courteous & helpful. The installation teams were always very hard working, professional & thorough. I have recommended your company to several people over the years.
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Responded on: Mar 30, 2016

Lori - Thank you for your referrals and your continued loyalty with DeSitter. We work hard to maintain our business relationships with our clients! Katie R. - Client Services
Emily C
Mar 29, 2016
The installation was quick and professional.
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Responded on: Mar 29, 2016

Emily - All of our employees, from the warehouse to the office to our showrooms to our installers, are all very professional and eager to help our customers! Katie R. - Client Services
Eileen G
Mar 25, 2016
We have purchased two rugs for our living room and dining room and were very happy on both occasions with sale persons and service. On our second rug purchase we mentioned we may be interested in carpeting for our basement. Paul quoted us a price which was in our budget. He made suggestions and we were very happy with his help, the service and those who installed the carpeting. Will definately would recommend Desitter to our friends. Thank you again.
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Responded on: Mar 29, 2016

Eileen - Our sales associates, like Paul, are very helpful and work very closely with their clients to be sure to find exactly what you are looking for. They work hard on your projects to ensure your satisfaction overall. Katie R. - Client Services
Sue U
Mar 25, 2016
It was a terrific experience buying carpet from DeSitter. From the time I walked into the store, I felt like they were really trying to help me find exactly what I was looking for. The install was scheduled quickly and the timing adhered to. The installers were professional and incredibly helpful - absolutely terrific!
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Responded on: Mar 25, 2016

Sue - We stand by our jobs from start to finish and are happy that you had such a smooth process with us! We love to hear when our customer's are fully satisfied! Katie R. - Client Services
Judy R
Mar 23, 2016
Fantastic service - great selection and Karen was a wonderful help in the whole process - I would highly recommend DeSitter !
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Responded on: Mar 29, 2016

Judy - Thank you for any recommendations! We enjoy working with new and past customers on all flooring projects! Katie R. - Client Services
Tami C
Mar 16, 2016
Excellent store to work with! My basement had water damaged carpet and I didn't know where to begin. From my initial call to the carpet removal and installation, everything went perfectly. All the folks at De Sitter are professionals. I wouldn't consider going anywhere else!
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Responded on: Mar 16, 2016

Tami - As much as we dislike to hear that our customers deal with water damage, we are happy that we are able to help remedy the situation! Thank you for allowing us to serve you and your family. Katie R. - Client Services
Jenny Hall
Mar 15, 2016
DeSitter installed vinyl plank flooring in our basement - great service and installation!
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Responded on: Apr 11, 2016

Jenny - We are thrilled to hear that you were fully satisfied! Thank you for the opportunity to work with you. Katie R. - Client Services
Melissa M
Mar 14, 2016
Karen was excellent in helping with our custom area rug for our dining room, she came to our home with samples; and the rug arriving earlier than expected with very helpful delivery men, I will rave to all my friend about DeSitter!
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Responded on: Mar 14, 2016

Melissa - Just as Karen did with you, we sometimes visit our customers in their homes for consultations as we know some have very busy schedules and would like to accommodate them! Katie R - Client Services
Leslie L
Mar 14, 2016
We could not be happier with the service that Desitter and particularly Karen, provided us. From the moment we walked into the store until we picked up our product, the service was extremely professional. We would highly recommend Desitter. Leslie Lattimore
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Responded on: Mar 14, 2016

Leslie - We are happy to hear that you had such a smooth process working with Karen and a positive experience overall. Katie R. - Client Services
Sue M
Mar 14, 2016
It was fine. I was under the impression the carpet installers remove the old rugs, but that is an extra expense.
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Responded on: Mar 14, 2016

Sue - My apologies if there was any miscommunication regarding haul away of the old rugs. This is something that would have been set up early in the process with a sales associate, not something that delivery crew can do without proper paperwork. Katie R. - Client Services
Eve M
Mar 09, 2016
We worked with Paul Massey for the second time and we were extremely pleased with him & DeSitter - again. Paul was very patient & ordered many different samples & ultimately, helped us find the perfect carpet!!! Your installers were very efficient, polite & did a great job with our non-traditional install.
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Responded on: Mar 09, 2016

Eve - The only thing we love more than gaining new customers is to have our current customers become repeat customers! Thank you for your continued loyalty. We are thrilled to hear that Paul was able to help you once more! Katie R. - Client Services
Marilyn M
Mar 09, 2016
We were very pleased with the quality of the work and the workers that installed the carpet. All our contact with your employees was very positive. Thanks for a job well done!
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Responded on: Mar 10, 2016

Marilyn - At DeSitter, we handle each job as a team and are happy to hear that we all did well with your experience. Thank you! Katie R. - Client Services
Kathleen F
Mar 09, 2016
We had a wonderful experience this past week ordering and receiving our living room carpet from DeSitter flooring in La Grange, Illinois. Karen, did a great job coming to our home with samples. We both got to see what sample worked best with the natural light in our home. We were also concerned about the install as we have a baby grand piano that is very old. The move was professional, and great care was taken with all of our furniture. When they left everything was neat and clean. DeSitter has been around for a long time and I have no hesitation giving it high marks!
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Responded on: Mar 09, 2016

Kathleen - We appreciate such kind words from a loyal customer! We treat each home of our customers with the utmost respect, just as it deserves. We are happy to hear you had such a great experience. Katie R. - Client Services
Charles D
Mar 07, 2016
We had hardwood flooring finished on site in our kitchen, hallway, dining room and an office. The install team was outstanding. The team leader was an artist and it was apparent that he really enjoyed his work. He didn't just want to fulfill the contract, he wanted it to look beautiful, even if is meant some additional work on details here and there. We were very pleased with the outcome--better than new is true in this case.
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Responded on: Mar 07, 2016

Charles - At DeSitter, we truly believe that our installers are great craftsmen and are talented beyond words. It's not just a job to them, it's a work of art that they bring to life for our customers. We are happy to see their hard work is recognized. Katie R. - Client Services
Chad L
Mar 07, 2016
Working with DeSitter for the replacement of our basement carpeting was a fantastic and (pun fully intended) seamless process. From our initial consultation and estimate process to the changes we through in along the way to final installation, we were extremely pleased with the way DeSitter operated, their courteous customer service orientation, and the quality of their work. We would definitely recommend them and use them again.
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Responded on: Mar 09, 2016

Chad - We love the pun! The process of purchasing and installing flooring is a big enough project as it is so our staff members make it as easy as possible for our customers. Thank you! Katie R. - Client Services
Nancy Z
Mar 06, 2016
We had a wonderful experience with DeSitter. The salesman (Paul) was very helpful in store and the ordering process. The installers were respectful and courteous. We are happy with the whole experience.
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Responded on: Mar 07, 2016

Nancy - At DeSitter, we consider each job a group project and all of our employees work closely together to provide the best service to our customers to be sure they have a positive experience. Katie R. - Client Services
Karen E
Mar 05, 2016
I was very pleased with the service and quality of carpet selections. My room was measured the same day I visited the showroom and the carpet was installed in less than 2 weeks. The installers were great, too.
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Responded on: Mar 07, 2016

Karen - Purchasing flooring does not have to take a very long time. We work with you to pick the right product and get it installed in your home quickly. Katie R. - Client Services
Rebecca C
Mar 05, 2016
Joanne Voll was really great helping me get inside my budget. The installers were great. The carpet itself looks and feels fantastic. I needed the total lack of stress your focus on customer service provided. Thanks, Rebecca
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Responded on: Mar 07, 2016

Rebecca - Just like Joanne, our sales associates get to know their customers to find out exactly what they are looking for and to stay in their budget. At DeSitter, you get quality products from quality people. Katie R. - Client Services
Lori C
Mar 01, 2016
Very satisfied. The selection was great and Tim was helpful, realistic and understood our needs. The installers were professional and on time. DeSitter was recommended to us as more expensive (than big box stores) but local company with great customer service. I would agree and recommend as well.
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Responded on: Mar 02, 2016

Lori - We feel that quality is very important and while we sometimes may be more expensive than the big box stores, we can assure you that you're getting the best products, installation and customer service. Thank you! Katie R. - Client Services
Ron R
Mar 01, 2016
From beginning to end this was the best experience we experienced during our home remodel project. Sales and installers were professional beyond expectations. Thank you DeSitter!!
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Responded on: Mar 02, 2016

Ron - We are very happy to hear that! We don't feel that our customers should have a difficult time when purchasing flooring and do our best to make it as easy as possible. Katie R. - Client Services
Dan C
Feb 26, 2016
Everything went very well and everyone was very pleasant to work with from the staff at the store, to the architect to the installers. We are return customers so that says it all.
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Responded on: Feb 26, 2016

Dan - Thank you for your continued patronage! Our repeat customers span as far back as four generations, a testament to DeSitter’s longstanding commitment to quality and service. Katie R. - Client Services
Gregory L
Feb 25, 2016
Scheduling was effortless. My basement's measurements were on file from a previous remodeling, so with a single phone call I arranged instillation. The crew arrive exactly on time and did a great job carpeting our basement, which now looks wonderful. I feel we received a good value as well.
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Responded on: Feb 26, 2016

Gregory - We try and make the whole process as easy as possible for our customers and work hard as a team to get things done the right way and on time! Katie R. - Client Services
Audrey R
Feb 25, 2016
It was a great experience. I was happy with the selection. Jessica was so helpful. I would have rather picked it up at my local store though than to go out to Bolingbrook.
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Responded on: Feb 25, 2016

Audrey - Our sales associates are very knowledgeable in our products and are eager to help in any way. I do apologize about the delivery/shipping as it does vary by order, but as I mentioned to you via phone, it is definitely something that I am bringing to the attention of our manager. Thank you! Katie R. - Client Services
A Google User
Feb 25, 2016
Desitter Flooring saved our project! After tiling 3/4 of a room, we ran out of tile. A google search helped us find the remaining tile at Desitter! We are in Nashville, TN, and Desitter worked with us to ship the tile. When we received the tile, it was well packaged and completely intact, not one single broken tile! We have nothing but good things to say about Desitter!
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Responded on: Feb 25, 2016

Julie - While we are sorry to hear that you were faced with such a dilemma, we are delighted that we were able to come through for you and get you what you needed! We are happy that your project was able to be completed and that you are satisfied. Katie R. - Client Services
Dave B
Feb 24, 2016
Your installers were fabulous, worked so hard to remove furniture, install the carpet and replace all the furniture. It was an overall great experience and we live the new carpet.
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Responded on: Feb 24, 2016

Dave - We have some of the best installers who are very polite, hard working, talented and show a lot of attention to detail. This combination makes them truly great at what they do! Katie R. - Client Services
Louise H
Feb 23, 2016
The 2 gentleman who did the install and r/r of the old carpet were very polite,neat,and cleaned up everything. They explained what to clean the floor with and what not to use.They actually cleaned the floor before they put the furniture back. It was interesting to watch as they worked and they answered all my question. Very nice experience.
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Responded on: Feb 24, 2016

Louise - Our installers are very respectful of our client's and their homes. They are very talented at what they do and as professionals do, they answer any questions that you may have and work with you along the process of your install so you are aware of what is going on. Katie R. - Client Services
Louise Holly
Feb 23, 2016
Very professional installers. Knew what they were doing. Neat..... Cleaned up all materials and even cleaned our floor b/4 putting the furniture back. Could not have asked for a better experience. Very pleased!
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William H
Feb 19, 2016
DeSitter exceeded our expectations. Every detail was executed as promised. Paul Massey is an exceptional professional. Thanks
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Responded on: Feb 19, 2016

William - The relationships we build with our customers are very important to us and in order to keep them strong, we have to be sure to provide the best customer service to them and stay true to our word. Katie R. - Client Services
Laura W
Feb 18, 2016
We purchased our Family Room carpet from DeSitter. Allan our salesperson was very knowledgeable and listened to what we were looking for in a carpet. He immediately brought out two samples that worked and we decided on the second one! He kept us informed of the process and followed up with us when the installers were scheduled to come out. The installers were very professional with the installation and clean up. We are extremely happy with the new look in our Family Room!
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Responded on: Feb 18, 2016

Laura - At DeSitter, it's always a team effort with our employees and they are sure to have all aspects of your job completed. We work together to be sure you are fully satisfied. Katie R. - Client Services
Margaret K
Feb 16, 2016
I was very pleased. Terry, my sales person was very helpful. Jerry, the installer, was very good. I love the vinyl wood-look in my kitchen. It makes the kitchen look brand new.
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Responded on: Feb 16, 2016

Margaret - Many people don't realize what a huge difference new flooring can make with your interior design. It may be just what you need and we're glad it was for you! Katie R. - Client Services
Anne Gelfer
Feb 15, 2016
Our salesman was beyond helpful and very friendly. In addition to locating product that was a near-perfect fit to match our 4 year old existing carpet, he also provided some great ideas as to how to make a repair to an existing portion of flooring to save us some serious cash. Installation was professional, skilled and on time. From start to finish, DeSitter Flooring is a class act and you'd be hard-pressed to find a better company with which to work. I HIGHLY recommend them.
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Responded on: Feb 15, 2016

Anne - Our sales associate often go above and beyond to make sure they provide the best service to their clients. We know that remodels and new flooring can be quite costly and we do our best to work with every budget. We are very happy to hear that you were fully satisfied and look forward to working with you on your future projects! Katie R. - Client Services
Carol Dawe
Feb 15, 2016
I had DeSitter Flooring install a small carpet in a bedroom. They came and gave me an estimate on the same day I visited the very nice showroom. The installers were friendly, professional and very knowledgeable and they were prompt! I highly recommend DeSitter's and look forward to their move to their new location in Glen Ellyn. Good prices too!
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Responded on: Feb 15, 2016

Carol - At DeSitter, you can expect the best customer service from all our employees! We are a family owned business and we treat our customers as if they were part of our family as well! Thank you Carol!
Julie Miller
Feb 15, 2016
Desitter Flooring saved our project! After tiling 3/4 of a room, we ran out of tile. A google search helped us find the remaining tile at Desitter! We are in Nashville, TN, and Desitter worked with us to ship the tile. When we received the tile, it was well packaged and completely intact, not one single broken tile! We have nothing but good things to say about Desitter!
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Responded on: Feb 15, 2016

Julie - While we are sorry to hear that you were faced with such a dilemma, we are delighted that we were able to come through for you and get you what you needed! We are happy that your project was able to be completed and that you are satisfied. Katie R. - Client Services
Russ W
Feb 13, 2016
It was a great experience and are very happy with our purchase and installation. Tim, our sales person, made excellent recommendations which we went with and are also extremely happy we did.
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Responded on: Feb 15, 2016

Russ - We know that not everyone is an expert in flooring and that's why our sales associates are very knowledgeable and expertly trained so that they can provide the best suggestions and help educate our customers. Katie R. - Client Services
Joyce D
Feb 13, 2016
We had a great experience with DeSitter. Our sales rep was so helpful. We went back to the store for samples a few times because we could not find exactly what we wanted. Karen Galmari was a pleasure to work with and helped us find the right carpet for us. The installers were great and very hard working. Cleaned up everything before they left and did a excellent job with the installation.
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Responded on: Feb 15, 2016

Joyce - All of our employees work as a team in order to provide the best overall experience for our customers. Katie R. - Client Services
Eileen B
Feb 12, 2016
I had a great experience with DeSitter. The products are top notch and the service is very professional.
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Responded on: Feb 12, 2016

Eileen - DeSitter has been around a long time and through the years, we've learned and grown as a company to better service our customers. Katie R. - Client Services
Jane W
Feb 12, 2016
Everyone I dealt with at DeSitter was very helpful, offering good information and answering all our questions. We felt very comfortable making our carpet purchase with DeSitter.
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Responded on: Feb 12, 2016

Jane - Purchasing flooring can sometimes be overwhelming, but our employees make sure to make it as easy as possible for our customers as we handle the difficult stuff. Katie R. - Client Services
Paul O
Feb 12, 2016
Great from start to finish. Knowledgable, professional, good quality install
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Responded on: Feb 12, 2016

Paul - With DeSitter, you can feel confident that we will provide the best customer service and will be involved in all aspects of the process of your project. Katie R. - Client Services
Heidi L
Feb 12, 2016
I was extremely pleased with both my new carpet purchase and install and repair on an existing carpet that was not purchased at Desitter but needed restretching
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Responded on: Feb 12, 2016

Heidi - Not many people realize that DeSitter also does repairs and restorations to our customers flooring. We are an one-stop shop! Katie R. - Client Services
Pete P
Feb 11, 2016
Very satisfied. In a matter of minutes, I was able to order two pieces of custom-tailored carpet for the back berth of my sailboat.
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Responded on: Feb 11, 2016

Pete - We look forward to working on interesting projects, such as the one you brought to us as it helps us stay creative and overcome design challenges! Katie R. - Client Services
Lois B
Feb 11, 2016
Have bought carpet from Desitter several times and have been pleased every time.
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Responded on: Feb 11, 2016

Lois - Thank you for your continued business! It is our hope that our customers will feel confident coming to us with all of their projects! Katie R. - Client Services
Courtney F
Feb 10, 2016
Experience was great - Terry was helpful in picking out a runner and the installation looks wonderful!
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Responded on: Feb 11, 2016

Courtney - Our sales associates, like Terry, focus on what is best for the client and are sure to find exactly what you are looking for! Katie R. - Client Services
Marilyn F
Feb 10, 2016
I felt confident after meeting my salesman that he understood what I wanted and was prepared to do his best to satisfy my requests and answer all my questions. He came over and measured, suggested what items should be moved or covered and I felt that this personal touch is unique in today's world of the big box stores. He cared .... The installers arrived on time, did a nice job and were amiable. I am very happy with this purchase and would recommend DeSitter to anyone.
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Responded on: Feb 10, 2016

Marilyn - DeSitter is a family owned business and it is our hope that our customer's become like our family and because of this, we treat you just as! We care about your job because it is so important to you! Thank you! Katie R. - Client Services
Matt R
Feb 09, 2016
Did a great job. On time and finished a small job quickly
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Responded on: Feb 10, 2016

Matt - Regardless of the size of the job, we treat it the same and give our absolute best! Katie R. - Client Services
John L
Feb 06, 2016
excellent!!! Very professional
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Responded on: Feb 08, 2016

John - We strive to do our absolute best by our customers! Katie R. - Client Services
Brian G
Feb 04, 2016
It was a very pleasant experience and very well done.
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Responded on: Feb 05, 2016

Brian - We want all our jobs to flow very smoothly for our customers, leaving them happily satisfied! Katie R. - Client Services
Mary C
Feb 03, 2016
Excellent customer service with lots of quality selections to choose from. A wonderful experience. I had been to several local stores and left confused and overwhelmed. Donna and Terry made the process simple and I'm excited to see everything in our new home.
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Responded on: Feb 04, 2016

Mary - We have a wide selection of many products, all found in different styles and colors and are sure to find something that each client would like! Our sales associates, just like Donna and Terry, work one on one with you to find you exactly what you are looking for! Katie R. - Client Services
Christine C
Feb 03, 2016
The tile work was done well and the team was very polite
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Responded on: Feb 03, 2016

Christine - We make sure to treat our customers and their homes with respect and in a very professional way. Katie R. - Client Services
Ann F
Feb 01, 2016
Everything went very smoothly, from choosing the carpet I wanted through installation. Very professional and easy to work with.
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Responded on: Feb 01, 2016

Ann - We work hard to ensure that the process is as smooth as possible! Thank you! Katie R. - Client Services
Barbara L
Feb 01, 2016
This is our second time dealing with your company and each experience has been wonderful. From the sales to installation your people have been great. The men installing our carpet were very professional and courteous. Thanks for a great job.
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Responded on: Feb 02, 2016

Barbara - We love to hear that our customers become repeat customers and it is our hope that you will continue to be fully satisfied when you work with our company! Katie R. - Client Services
Ed W
Jan 29, 2016
Tim did a great job working with me to make sure that we purchased the carpeting that would best serve our needs. The installers did a wonderful job and we are completely satisfied with the entire project.
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Responded on: Jan 29, 2016

Ed - There are a lot of carpeting fibers, constructions and styles to choose from and we help our customers easily decide what is best for their homes. We are happy you were fully satisfied! Katie R. - Client Services
Nancy G
Jan 26, 2016
I am very happy with my new Desitter area rug. Just one suggestion! If the delivery people had shoe covers it would probably be an added protection against dirt. At one pt I thought there was some dirt on the carpet and I realized the guys weren't wearing anything. Luckily it happened to be a shadow but it was a very light colored carpet which would show any dirt or dampness.
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Responded on: Jan 26, 2016

Nancy - Thank you for bringing this to our attention. Our installers and delivery crew members all have the slip on shoe covers that you are referring to and are supposed to use them in our client's homes. We will be sure to address this issue to prevent it from occurring again. Thank you! Katie R. - Client Services
A Google User
Jan 26, 2016
The DeSitter team was wonderful and I highly recommend them. We had lots of questions and they were met with patience and thoughtfulness. (Joanne was terrific!) DeSitter was extremely flexible in scheduling. When the installers came out, they were courteous and efficient. Most importantly, we LOVE our new carpet.
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Responded on: Jan 25, 2016

Diane - We are very happy to hear how satisfied you are! At DeSitter, we work closely with each customer and make sure to provide the best service that we can. Thank you for your feedback! Katie R. - Client Services
A Google User
Jan 25, 2016
The experience I had at De Sitters Flooring was first class all around. Tim Kelliher was helpful, patient and helpful as I took numerous samples home. He helped me see possibilities and we were able to create a wonderful new look in my halls, kitchen and bed room. The installers were professional, clean and always in the suggested time frame. I will share my experience with others who are looking at flooring. Carol Stoub La Grange
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Responded on: Jan 25, 2016

Carol, Our main priority is to help our customers every step of the way and have them feeling completely satisfied at the end of their experience. The greatest compliment you can get is a referral. Thank you!
Karen S
Jan 24, 2016
Very pleased with carpet installation and crew.
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Responded on: Jan 25, 2016

Karen - It's important to us that our customers not only be happy with their final product, but also with the staff members they work with along the way. Katie R. - Client Services
Rebecca B
Jan 22, 2016
Very pleasant experience. Tim O'Brien was professional, thorough and helpful through out the sales and installation of our carpet. Katie was helpful when I called to get the specifications of our carpet per the request of our realtor. I highly recommend DeSitter for quality of product and installation services
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Responded on: Jan 22, 2016

Rebecca - The process of purchasing and installing new flooring involves a lot of people and we make sure that each staff member is knowledgeable and helpful to all of of our customers. We believe in a team effort! Katie R. - Client Services
Patricia N
Jan 22, 2016
Karen Gaimari at the LaGrange store was fabulous. After talking to me for 10 minutes she was able to direct me to several options. The selections were what I was looking for. From the color, tone, edgie, but conservative pattern I was looking for she nailed it. The install process was seamless. And the installers were very professional.
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Responded on: Jan 22, 2016

Patricia - Our sales associate, just as Karen did, are great at getting to know their customers to help them make the best selections without the customer having to put in a lot of work. We work right with you! Katie R. - Client Services
Mike W
Jan 21, 2016
Everything went very smoothly. From the quoting, to the scheduling, to the work.
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Responded on: Jan 21, 2016

Mike - We feel the process from selection to completion should be as painless as possible and work with you to ensure this! Katie R. - Client Services
Jennifer M
Jan 20, 2016
Everyone is so helpful and friendly!
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Responded on: Jan 20, 2016

Jennifer - At DeSitter, we know building up our business relationships with our customers is very important and we do so by being helpful, friendly and true to our word. Katie R. - Client Services
Ann S
Jan 20, 2016
From visiting the shop with Terry to the job completed, it was seamless, no pun intended! Terry is great to work with. She is very knowledgeable and found exactly what I was looking for in my price range and good quality. She was patient with me as well! The installers were efficient and did a great job. I referred my mom as she bought a rug remnant. It was great to support a local business in my hometown. Thank you!
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Responded on: Jan 21, 2016

Ann - We love the pun! Like Terry, our sales associates take the time to get to know their clients and ask the right questions to better serve you. We truly appreciate all referrals and look forward to working with them and all of our customers. Katie R. - Client Services
Dan K
Jan 18, 2016
Very good. Our Sales person was very professional all the way through the process. A high quality product with high quality service to match.
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Responded on: Jan 18, 2016

Dan - As a successful business, we know how important it is that our employees are well trained, very knowledgeable and professional at all times. Katie R. - Client Services
Susan F
Jan 18, 2016
Over the past years I have purchased carpeting through he DeSitter Wheaton location several times. In each instance I have been very pleased. Service has always been excellent. Product is as promised, dates are met, calls are returned. All of the staff are a pleasure to work with. I have recommended DeSitter to others who were subsequently satisfied as well. Susan F.
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Responded on: Jan 18, 2016

Susan - We love to hear when our customers become repeat customers and continue to use our services for years to come! We focus on providing the best service to our customers so there are no complaints. Katie R. - Client Services
Fredda U
Jan 15, 2016
Everything went smoothly. Terry was very helpful.
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Responded on: Jan 15, 2016

Fredda - We try to make the transition from removing your old flooring to installing your new flooring as smooth and easy as possible! Katie R. - Client Services
Gerrie K
Jan 14, 2016
Excellent service. Sales staff, installers, customer service are all superb.
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Responded on: Jan 14, 2016

Gerrie - It is very important to us at DeSitter that we provide the best service to our customers in all aspects of the job process. Katie R. - Client Services
Nancy A
Jan 14, 2016
I wouldn't use anyone else for my carpeting. I made that mistake only once This most recent job would have been difficult for most. An Oriental runner had to fit down a hallway with a turn and had different widths on each portion (addition). It turned out beautifully!!!
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Responded on: Jan 14, 2016

Nancy - While some custom installs tend to be more difficult, at DeSitter, we know our talented installers have just what it takes! Thank you for your continued loyalty. Katie R. - Client Services
Cindy T
Jan 14, 2016
...loved the guidance from the designer, Joanne! While I was sure about the runner selection, the front hall area rug selection was a perfect match with both the runner and the colors in the adjacent rooms. Yes, she inquired about the color schemes in both rooms adjoining the center hall entrance from the front door! The installation team was on time and did an outstanding job, working effectively to finish the job in just a few hours! Thank you DeSitter!
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Responded on: Jan 14, 2016

Cindy - Our sales associates make sure to work closely with their clients to help them decide exactly what is best for them and help make those decisions easy. Katie R. - Client Services
Sana K
Jan 14, 2016
It was nice experience I like the quality of carpet, both in leaving room and 2 bedroom
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Responded on: Jan 14, 2016

Sana - We love when our customers are happy with the product they chose and can enjoy it once it's been installed! Katie R. - Client Services
fandynancy
Jan 14, 2016
Desitter's is the only carpet company for me. I've learned the hard way that the combination of great product, the installation, the professionalism and passion for delighted customers makes all the difference. I had an Oriental runner installed up the stairs and down the upstairs hallways. I was nervous because due to addition on older home the hallway turned and width changed. They somehow made it look terrific. They used great padding too, far superior to previous contractor. They carpeted our office and back staircase and created rugs for hardwood bedrooms. Looking forward to their next job for us. Thanks.
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Amy S
Jan 12, 2016
It was SO easy. Paul Massey was my salesperson and he was very knowledgeable about every carpet in the showroom. he made my decision very quick and painless. I was able to get the exact installation dates I wanted and they (2 appts) were both quick and easy as well. all of the installers were friendly and professional. I wish i hadn't waited so long to replace my old, worn out carpet!
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Responded on: Jan 14, 2016

Amy - We try to make the entire process as simple as we can and do our best to be sure our client is fully satisfied with the final product. We hope that our new customers become repeat customers! Katie R. - Client Services
MARY K B
Jan 12, 2016
I love my runner, and the installers were very professional and expert precise installers!!
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Responded on: Jan 12, 2016

Mary K - Our installers truly are some of the best craftsman around and leave our customers with great works of art in their homes! Katie R. - Client Services
Michael A
Jan 11, 2016
From the sales team,especially Paul who was extremely knowledgeable, explained the pros and cons,listened to our wants and needs and guided us to make the correct choice for us, to the scheduling person to the carpet installers....excellent service! The installers were meticulous and courteous and moved everything back in the correct place and did it with a smile and in a timely manner.couldnt have been more pleased!
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Responded on: Jan 12, 2016

Michael - We know how important it is for us to be thorough in all aspects of the job process. We have some of the best sales associates and installers around and are glad to hear that they provided the best service to you. Katie R. - Client Services
Sherry D
Jan 11, 2016
Everything went exactly as they said time quality questions answered and great install no complaints my sister had also used them in the past would recommend them for sure
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Responded on: Jan 11, 2016

Sherry - There is a lot involved when selecting and installing new flooring and we try to make it as smooth as possible for our customers. Katie R. - Client Services
Debbie M
Jan 11, 2016
Wonderful experience from start to finish. Karen was very helpful so making my decision was extremely easy. The installers did a great job. They were courteous, efficient and did a super clean up. I would definitely use them again and wouldn't hesitate to recommend them to a family member or friend.
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Responded on: Jan 12, 2016

Debbie - We feel the greatest compliment that someone can give is a referral so thank you! We work hard from the beginning to ensure that our customer has a great experience. Katie R. - Client Services
Mary B
Jan 08, 2016
Very professional and job well done. Very happy with carpet and installation.
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Responded on: Jan 08, 2016

Mary - At DeSitter, we know how important professionalism is to our customers and to a successful business operation and are happy to hear it's noticed when working with our staff. Katie R. - Client Services
Noelle M
Jan 08, 2016
The DeSitter sales person was very knowledgable and helpful, the delivery guys were fine, and the installation team was outstanding! They were the most polite, hard working and talented group of workers we have encountered. All together, they did a great job, and we love our new floor.
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Responded on: Jan 08, 2016

Noelle - We are happy to hear that you were pleased from start to finish and that is exactly what the staff at DeSitter works hard at! Katie R. - Client Services
Susan F
Dec 18, 2015
I love my new carpet and the installers were excellent. The buying experience was not the best.
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Responded on: Jan 05, 2016

Susan - We are very happy to hear that you are enjoying your new carpeting and had a pleasant experience with our installation crew. I would like to speak with you regarding your buying experience as this is not something that we like to hear from our customers regarding their satisfaction. Thank you. Katie R. - Client Services
Nathan F
Dec 18, 2015
Our experience with DeSitter was very positive from start to finish. And we're very, very pleased with our tile.
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Responded on: Jan 05, 2016

Nathan - We love to hear when our customers are fully satisfied and are enjoying their new flooring! Katie R. - Client Services
Christopher Ward
Dec 16, 2015
Job: Custom carpet install for a 12x24 room plus three platforms for tiered seating. I initially contacted Lowes to leverage the 10% military discount, but lost confidence through the quoting process. They couldn't seem to itemize the work and materials consistently and actually inflated the price for the same work on the third attempt. I lost confidence and decided to look for local independent places. DeSitter splits the difference by having multiple successful locations while being local for many years. Their showroom was layed out very well and, having a style and budget in mind, I was able to settle on a product and schedule a measurement within 20 minutes of walking in. They allowed me to take the large format sample home overnight to get confirmation from my wife. The installers were quick and professional. They were flexible and capable when it came to the custom portion of the installation. You might be able to scrape a few bucks off the price going through somewhere else, but their pricing is fair and I will be back to carpet the remainder of the house.
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Responded on: Dec 16, 2015

Christopher - First, I am very to sorry to hear of the experience that you had to deal with at Lowes. Second, I'd like to thank you for giving DeSitter a chance to work with you on your project! DeSitter deals with custom jobs very often and we always commit ourselves to come through for our customers to ensure they are fully satisfied with product, installation, service and of course, budget. We cannot say that we will always be cheaper in price than some stores, but we can ensure that you will always receive quality products and exceptional service. Thank you!! Katie R. - Client Services
Gail D
Dec 14, 2015
Karen Gaimari has been a wonderful sales person to work with. She is friendly, knowledgeable and very reliable. I have enjoyed working with her on a large basement carpeting job and this smaller carpet pad purchase. The delivery man called ahead of time to advise me of his arrival time and he was here promptly. Thank you for being a great local company with a good reputation.
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Responded on: Dec 14, 2015

Gail - At DeSitter, we treat orders the same, regardless of the size. We value all of our customers and strive to provide the best service, no matter the size of the job! Thank you! Katie R. - Client Services
Art S
Dec 10, 2015
When I did business with DeSitter in 2015 this is what I experienced with them when I was carpeting a large area of my home. I have dealt with a lot of install type companies in my 18 years in this house. This is the company to trust for your flooring in Chicago-land. They have top notch sales people, top notch office support , and top notch installation, now that is all I can say, DeSitter you are top notch! I highly recommend them. Art Speakman carpet customer in Glen Ellyn
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Responded on: Dec 10, 2015

Art - Establishing strong business relationships with our customer is very important to us at DeSitter and we strive to continue to grow as a company that you can depend on. Thank you for your continued support! Katie R. - Client Services
Craig C
Dec 07, 2015
Joanne was wonderful to deal with. Really knew the products and made great recommendations. Very friendly as well and stayed on top of things. Your install crew did a great job as well. The guys were very friendly also.
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Responded on: Dec 07, 2015

Craig - Our sales associates, just like Joanne, take the time to really learn the products that we carry so that they easily identify what will fulfill your needs the best. Thanks! Katie R. - Client Services
Ron P
Dec 02, 2015
Our hardwood flooring purchase and installation process went very smoothly. Tim was helpful during the purchase process, and the installers were very professional and completed the work on time with no problems.
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Responded on: Dec 02, 2015

Ron - It's our hope that every installation is as smooth as yours and if it's ever not, you can be assured that DeSitter will make it right! Thank you! Katie R. - Client Services
Patricia F
Dec 01, 2015
Excellent. Had heavy bedroom furniture to be moved and put back in place after installation. Everything was done to my satisfaction. A gentleman came to look at the closet carpet and was able to weave extra carpet threads into a seam that had come undone, This carpet was 9 years old and looks brand new.
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Responded on: Dec 01, 2015

Patricia - At DeSitter, we have very skilled installers, as well as repair technicians who are very talented and experts in their line of work! We are happy to hear we were able to repair your carpeting to your standards. Katie R. - Client Services
Susan T
Nov 29, 2015
We were very pleased with our experience. The carpet is beautiful. You were professional, prompt and provided excellent customer service.
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Responded on: Nov 30, 2015

Susan - This is the exact type of experience that we hope to provide to all of our customers! Thank you! Katie R. - Client Services
Bonnie C
Nov 27, 2015
Great customer service from the showroom, to the measurer and nice installers. Neat work and timey installation. This is my second job with you and would use you again
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Responded on: Nov 30, 2015

Bonnie - All of our employees, whether it be from our showrooms, administrative offices or warehouse, know how important it is to provide great customer service to all of our customers and they stand by it. Thank you for your continued support and business! Katie R. - Client Services
Carol T
Nov 27, 2015
I feel good about my experience with you. Terri was very helpful. She made useful suggestions that helped me feel confident about my flooring choices. She explained the order, delivery, installation process and it all happened on time. Thank you!
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Responded on: Nov 30, 2015

Carol - Terry, and all of our sales associates, know that it is very important to be sure that their customers are fully informed and involved in each step of the process. They are also readily available to answer any questions that their customers may have. Thank you! Katie R. - Client Services
Deb B
Nov 27, 2015
the guys did a great job on the installation. not at all messy. very efficient. the baseboards didn't need any touchup. excellent job!
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Responded on: Nov 30, 2015

Deb - At DeSitter, we are fortunate to have many talented installers that have years and years of experience in many different types of installations and their hard work and expertise really shows in their finished installations. Katie R. - Client Services
Blaine L
Nov 25, 2015
Shopping and picking out items was overwhelming for me. I have never purchased carpet before!!! Terri was a super help and very patient and informative. It took me a long time to finally commit and get my house organized for installation. DeSitter was great in all ways. Only suggestion I can make it to offer to have customers walk on different padding/carpet sample combinations. I would have upgraded my padding if I had walked on it before installation. Thank you!
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Responded on: Nov 30, 2015

Blaine - We know buying flooring is not an easy process and our sales associates, just like Terry, work with our customers to ensure the process is a bit easier! Thank you for your feedback, I will pass on this information to our sales staff to better inform our customers. We appreciate it! Katie R. - Client Services
Barb J
Nov 24, 2015
Your service was great. You were on time, professional and did a great job. I would recommend your company to anyone.
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Responded on: Nov 30, 2015

Barb - We are happy to hear that you were satisfied with our services, we strive to provide great customer service! Katie R. - Client Services
Joann M
Nov 24, 2015
Installers were efficient clean and very responsive to the needs of me and the house situation.
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Responded on: Nov 24, 2015

Joann - We pride ourselves on having some of the best installers around the Chicagoland area! We are happy to hear of your positive experience! Katie R. - Client Services
Bonnie G
Nov 17, 2015
Our carpeting has been installed perfectly. Victor, Juventino, and Filidelfo were incredibly hard working and our install went great. I love the color and the better padding. I would use your company again in a heartbeat. Thank you.
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Responded on: Nov 17, 2015

Bonnie - Our installers truly are some of the finest craftsmen in the business and dedicate themselves to their work! Katie R. - Client Services
Diane Padilla
Nov 15, 2015
The DeSitter team was wonderful and I highly recommend them. We had lots of questions and they were met with patience and thoughtfulness. (Joanne was terrific!) DeSitter was extremely flexible in scheduling. When the installers came out, they were courteous and efficient. Most importantly, we LOVE our new carpet.
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Responded on: Nov 15, 2015

Diane - We are very happy to hear how satisfied you are! At DeSitter, we work closely with each customer and make sure to provide the best service that we can. Thank you for your feedback! Katie R. - Client Services
Jeanette I
Nov 14, 2015
It was completely satisfactory. We've purchased carpet and tile from your firm before and have always been highly pleased.
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Responded on: Nov 16, 2015

Jeanette - Customer satisfaction is one of our main priorities and we are pleased to hear that we have continued to prove this to you! Thank you for your loyalty!
David T
Nov 13, 2015
Tim K. was very helpful and responsive. The installation went smoothly.
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Responded on: Nov 13, 2015

David - We are always happy to hear of a job well done! Thanks! Katie R. - Client Services
June G
Nov 12, 2015
I ordered a remnant for my living room. My experience in the showroom was good, they delivered it as promised and I am very happy with it. I would refer a friend to your store, we have shopped there a few times and have never had a problem.
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Responded on: Nov 12, 2015

June - Than you for your continued business with us at DeSitter. We truly appreciate our repeat customers and hope that we continue to keep you satisfied with our services! Katie R. - Client Services
Julie S
Nov 10, 2015
Had a great experience at the store, Tim was very helpful. The delivery was on time. The installers were nice, and did a great job putting the new carpeting down and cleaning up. Would have no problem recommending you to friends. Thanks
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Responded on: Nov 11, 2015

Julie - At DeSitter, we make sure each step of the project is carried out properly and make sure our customers are satisfied until the end! Katie R. - Client Services
Lora S
Nov 10, 2015
The sales rep was out standing trying to help me stay with in my budget but not giving up qaulity, measuring went well follow up was spot on also my sales rep was available to me when ever i had questions or was unsure of color or pattern his patients was greatly appreciatted.my experience was Great. (unlike 12 yrs ago) I like the idea that no matter what kind of budget you have at the time your treatment to your clientel all equaly exceptional I will be ordering another room from De Sitter.
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Responded on: Nov 11, 2015

Lora - Each client is just as important to us as the next and we make sure that you are comfortable working with our sales associates. We look forward to working on your next project! Katie R. - Client Services
Paul G
Nov 04, 2015
Neat professional friendly fast
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Responded on: Nov 04, 2015

Paul - Just some of the characteristics that DeSitter is proud of! Katie R. - Client Services
Hillary V
Nov 04, 2015
While my second installation did not go well, Katie was phenomenal communicating with me to coordinate service technician Jim's repair. Jim exceeded my expectations and performed exceptional service.
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Responded on: Nov 04, 2015

Hillary - Thank you for such kind words! We know how important it is to step up and make things right if there are ever issues made on DeSitter's part and we appreciate your understanding and patience while we fixed things. Thank you!! Katie R. - Client Services
Jason K
Oct 30, 2015
No significant concerns. They did a great job.
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Responded on: Oct 30, 2015

Jason - We are happy to hear that you're satisfied! Thank you! Katie R. - Client Services
Eleanor M
Oct 30, 2015
Wonderful experience working with DeSitter. They are willing to work with your budget no matter large or small and make sure you get the carpet you need. Customer service was fantastic from the sales to installation. I would choose DeSitter in a heartbeat for any carpet needs in the future.
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Responded on: Nov 02, 2015

Eleanor - At DeSitter, we know that no two jobs or customers are the same and we make sure to work with your individual style, schedule and budget! It's important to us that our customers are fully satisfied. Katie R. - Client Services
Erica M
Oct 30, 2015
it was great.
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Responded on: Oct 30, 2015

Erica - We hope to have exceeded your expectations! Thanks! Katie R. - Client Services
Anna W
Oct 30, 2015
I've been working with DeSitter for over 30 years. I would not call anyone else. My carpet is great. The installers were very professional. I love it. I also had an installation at church. Those guys are the best. Thank you for such a quality store.
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Responded on: Oct 30, 2015

Anna - At DeSitter, we work very hard to establish and maintain our business relationships with our customers so that they can last a lifetime! Thank you for trusting DeSitter for so many years, we truly appreciate it! Katie R. - Client Services
Ursula W
Oct 30, 2015
My husband and I were impressed with the choices of wood you offer. The crew that worked on our floor really impressed me and exceeded expectations. They arrived early in the morning and finished by 7pm. The floors look great!
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Responded on: Oct 30, 2015

Ursula - We have some of the absolute best installers from Chicagoland that do our installations and they take great pride in their work! Katie R. - Client Services
Stephanie B
Oct 29, 2015
Desitter was great from start to finish. I highly recommend them for any flooring need. Allan was terrific, and the installers did a great job. The store was nice and the service from everyone was top notch. I am highly satisfied and will continue to recommend Allan as well as Desitter.
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Responded on: Oct 29, 2015

Stephanie - We are truly thankful for your recommendations as it helps us build up our customer database and we appreciate your loyalty to DeSitter! Katie R. - Client Services
Dan S
Oct 28, 2015
Everything was very positive. Tim was good to work with in putting the program together and the installation team also did a nice job. Jim Kelly was great in the rug repair in the basement.
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Responded on: Oct 28, 2015

Dan - We are confident that all of our staff members perform to the best of their ability and strive for complete customer satisfaction in all aspects of the job. Katie R. - Client Services
Susan V
Oct 23, 2015
We are very satisfied and would use DeSitter Flooring again.
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Responded on: Oct 23, 2015

Susan - It is very important to us that our customers are completely satisfied and trust in us for their future projects! Katie R. - Client Services
James B
Oct 19, 2015
Outstanding Sales and Installation! Although the mill was delayed in delivering the carpet we ordered, Karen did a great job of sheparding the order through the process. We'd had a great experience with Robert and his installation on another DeSitter carpet...we requested his team again and the job is stellar. Thanks DeSitter! Jim Borsum
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Responded on: Oct 19, 2015

James - There are some things with our manufacturers that end up being out of our control and we appreciate your patience and understanding! Thank you for your continued loyalty with DeSitter. Katie R. - Client Services
Carol Stoub
Oct 16, 2015
The experience I had at De Sitters Flooring was first class all around. Tim Kelliher was helpful, patient and helpful as I took numerous samples home. He helped me see possibilities and we were able to create a wonderful new look in my halls, kitchen and bed room. The installers were professional, clean and always in the suggested time frame. I will share my experience with others who are looking at flooring. Carol Stoub La Grange
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Responded on: Oct 16, 2015

Carol, Our main priority is to help our customers every step of the way and have them feeling completely satisfied at the end of their experience. The greatest compliment you can get is a referral. Thank you!
Laura K
Oct 13, 2015
The experience was positive. We appreciate your patience as we finalized work being done in on third story prior to the carpet being able to be installed.
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Responded on: Oct 13, 2015

Laura - At DeSitter, we know things come up beyond control and try to accommodate our customers the best we can. We are happy that all worked out in the end! Katie R. - Client Services
Nicole P
Oct 10, 2015
My husband and I were very pleased with our new beautiful carpet and runner for our new home! It was so nice to work with Terry she was so great! Thank you for everything!
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Responded on: Oct 12, 2015

Nicole - We love to hear when our customers are happy with their selections and their new products in their home. Thank you for sharing! Katie R. - Client Services
Karla A
Oct 09, 2015
Paul was great matching the carpet to our needs, providing excellent customer service and delivery was on schedule, Emmanuel was wonderful as well. We will definitely recommend DeSitter.
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Responded on: Oct 12, 2015

Karla - All of our staff members realize the importance of providing great customer service from the start of your experience to the very end. The best compliment you can give, is a referral! Katie R. - Client Services
Rlchard M
Oct 09, 2015
Jim came out and was the perfectionist the job is great
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Responded on: Oct 09, 2015

Richard - Jim is very experienced and a fine craftsman who takes great pride in his work. We are happy that you are more than satisfied! Katie R. - Client Services
Darlene A
Oct 07, 2015
Great company, great service. Used them many times both for business & personally, Terry Maliska is wonderful to work with extremely knowlegeable.
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Responded on: Oct 07, 2015

Darlene - Our sales staff members dedicate themselves to learn all about our products to be able to pass on that knowledge. Thank you for your continued loyalty. Katie R. - Client Services
Kristie H
Oct 03, 2015
Off the chart awesome! My project was a new finished basement. I shopped three other stores before finding DeSitter. I could have gone with one of these stores. I chose DeSitter because of the attention to detail. You can "point and shot" or you can "sight, aim and shot". DeSitter knows how to handle carpet from start to finish. DeSitter is thorough throughout the entire process. If I am in need of carpet again, I will absolutely use DeSitter. Thank you so much!
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Responded on: Oct 05, 2015

Kristie - At DeSitter, we understand that there is a lot involved with the process of getting new flooring for your home and our staff is dedicated to helping you through it all so that you are not overwhelmed or feeling that you're on your own. Thank you for your business! Katie R. - Client Services
Richard S
Sep 29, 2015
Very good, you have a top notch company.
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Responded on: Sep 29, 2015

Richard - We take great pride knowing that our customers trust in our name and company. Katie R. - Client Services
Michael K
Sep 29, 2015
Overall, very good. My salesperson was very thoughtful, knowledgeable and supportive. The carpet and rugs turned out beautiful. My only criticism was how much my salesperson and I had to supervise the floor completion until it was finished correctly. All in all I am very happy.
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Responded on: Sep 29, 2015

Michael - I apologize that you had to be more involved with the installation than you should have been. We have already reached out to our installer to address the issue and thank you for your patience and understanding. Katie R. - Client Services
Craig P
Sep 29, 2015
DeSitter was great from start through finish. Glad we made the trip over and didn't buy into the big TV ad guys.
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Responded on: Sep 29, 2015

Craig - While we sometimes have to compete with the "big TV ad guys," our impressive 95 years experience shows our customers they can always trust and rely on us! Katie R. - Client Services
Johnny N
Sep 28, 2015
excellent service
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Responded on: Sep 28, 2015

Johnny - We work hard at DeSitter to be sure our customers are happy! Katie R. - Client Services
Debbie G
Sep 27, 2015
Tim was very knowledgeable and professional. He spent a long time with me showing me various options and offering suggestions and advice. He asked me questions which enabled him to guide me through the process and purchase the appropriate carpet for my home.
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Responded on: Sep 28, 2015

Debbie - Our sales staff members try to get to know their customers early on so that they get a feel for your tastes and preferences. This enables them to help you make the decisions best geared towards your satisfaction. Katie R. - Client Services
Nancy R
Sep 25, 2015
Paul was great in providing us options and then coming out right away to measure for our project! The installation crew came to our home two days later and were AWESOME! Their precision skills truly shine through in our family room! I could not say enough good things about our experience! A great company to work with!
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Responded on: Sep 28, 2015

Nancy - Our installers are dedicated to their work and have great attention for detail and precision. Katie R. - Client Services
Susan O
Sep 24, 2015
Tim was very helpful in directing us to the right product for our basement. We had a delay and DeSitter was very accommodating. Installers were on time and did a good job with the installation and clean up.
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Responded on: Sep 24, 2015

Susan - At DeSitter, we understand that things come up, whether it be on our end or the customer's, and will work with you to be sure the schedule works for you. Katie R.
Elizabeth A
Sep 23, 2015
We have gone to DeSitter for all our carpet needs for the past 15 years, and we have never been disappointed. Courteous, reliable and quality everytime.
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Responded on: Sep 23, 2015

Elizabeth - Our repeat customers span as far back as four generations, a testament to DeSitter’s longstanding commitment to quality and service. We thank you! Katie R. - Client Services
Susan T
Sep 23, 2015
Everyhing was great! Love our new carpet!
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Responded on: Sep 23, 2015

Susan - We love to hear when our clients are happy with their final look! Katie R. - Client Services
Joye A
Sep 22, 2015
Perfect! From start to finish, we had nothing but the best experience. Everyone that we encountered was thorough and professional. We couldn't be happier with the product and personnel.
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Responded on: Sep 22, 2015

Joye - At DeSitter, we have very knowledgeable staff members and some of the most qualified installers in Chicago and the surrounding areas to complete our jobs. Katie R. - Client Services
Alex H
Sep 21, 2015
Worked with Tim Kelliher at the LaGrange location. Tim was terrific, in all sense of the word. He helped with selection, pros and cons of different types of carpet, and education on the product. I had stairs and a hallway completed. The product came in on time and install was less than a week later. Robert and his team of installers laid out the design beforehand and walked me through the options I had (wood exposure on each side, etc). Install looks fantastic. Great work Tim, thanks!
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Responded on: Sep 21, 2015

Alex - At DeSitter, we truly value the business relationships we have with our customers. Thank you for yours! Katie R. - Client Services
Lynn D
Sep 21, 2015
We had a very good experience with DeSitter. I had a difficult time deciding what I wanted - but that is not your problem!! Found the absolute perfect carpet for our Living Room and it looks fantastic. Since our installation is bound over hardwood, that all went well too. It all looks beautiful.
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Responded on: Sep 22, 2015

Lynn - With so many options available in flooring, we understand it is sometimes difficult to choose and we offer all of our knowledge and expertise to help you make the decision best for you! Katie R. - Client Services
Judy R
Sep 20, 2015
It was GREAT working with DeSitter's staff, and especially Joanne Voll for this purchase! I didn't know WHAT I wanted for a runner up my main entry staircase. Joanne came to my house to see what I had to work with, then I met her at the store to look at samples. I gave Joanne my budget; she kept me in my budget w/samples of what would look & wear best for that area. If she was out of the store, the rest of the staff jumped in to help me! Great experience! Love my purchase!
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Responded on: Sep 21, 2015

Judy - Our sales staff is dedicated to working with our customers to be sure they find the perfect flooring for them, all while working in their budget. Katie R. - Client Services
Anne
Sep 15, 2015
Great Service. Used them replace all carpeting in my house which looks great and is excellent quality. We were also able to take advantage a pricing special and the salesperson was knowledgeable and helped us choose the right carpeting for our needs. We were so pleased with the service that we went back to have a carpeting bound into a rug for our family room.
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Responded on: Sep 15, 2015

Response from DeSitter Flooring - Bolingbrook: Anne - At DeSitter, our staff members are very knowledgeable and use their expertise to help each customer select the flooring that is best for them. We appreciate your business and look forward to working with you in the future. Katie R. - Client Services
Miriam C
Sep 15, 2015
Great experience despite the length of time it took for our carpet to finally arrive from the manufacturer. I always felt everyone was quite qualified and knew what they were doing. Only feedback for consideration is our sales person rarely called me proactively; I found I often was chasing her down for next steps. I suspect it's because she was busy, but it all worked out and she certainly knew her stuff. Thanks!
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Responded on: Sep 15, 2015

Miriam - Unfortunately, we sometimes cannot control backorder/shipping dates from our manufacturers, however, we do try our best to get the material delivered as fast as possible. Our staff members often work with multiple clients at a time and do get busy, however, we will be sure to bring to their attention that they need to stay consistent with their communication will all clients. Katie R. - Client Services
John S
Sep 15, 2015
I have been buying carpet from Allan for 15+ years. I rely on him exclusively for all my flooring needs. I appreciate his professionalism and experience. I can't speak highly enough about Allan and Desitter.
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Responded on: Sep 15, 2015

John - Allan, like many of our sales staff members, has many years of experience in the industry and is able to use his expertise to better serve our customers. Thank you for your continued loyalty. Katie R. - Client Services
Pat P
Sep 15, 2015
Great! We have used DeSitter several times in the past and once again, we were not disappointed. Selection, service, installation and all the personnel we have dealt with were wonderful. The installers were prompt and did a great job....vacuuming everywhere. We would, and have, recommended DeSitters to our friends. Thank you!
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Responded on: Sep 15, 2015

Pat - Every DeSitter customer benefits from our professionally trained team and our expert installation by the finest craftsmen in the business. Katie R. - Client Services
Debra
Sep 15, 2015
Great Experience! Last winter, we were looking for an area rug for our recently remodeled family room, and came across DeSitter Flooring. We worked with Paul, and it was a fantastic experience. He made it all easy, and the rug is perfect for the space. This summer we decided to install hardwood flooring on our second floor to match the floors downstairs. We didn't hesitate to go back to DeSitter and Paul. The job was done last week, and the installers were outstanding. They were respectful of our home and furnishings, did a PERFECT job on the floor and stain match, and put everything together on a Saturday evening. We love the flooring, it adds so much beauty and value to our home. We'll be going forward with a few more area rugs over the next few months. There is no doubt we will purchase them from DeSitter, and we will always ask for Paul to assist us. Overall, we had a 5 star, white glove service. Thanks DeSitter!
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Responded on: Sep 15, 2015

Response from DeSitter Flooring - Bolingbrook:Debra - We are VERY pleased to hear of how happy you are with your final installation. At DeSitter, the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs. We value your continued loyalty to our company. Katie R. - Client Services
Theresa M
Sep 14, 2015
I have confidence that Desitter places a high value on customer support and satisfaction. The company stands behind it's products and work, and if something is not up to standards they strive to rectify the situation.
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Responded on: Sep 14, 2015

Theresa - At DeSitter, we use both the positive and negative feedback that we receive to continue learning and improving so that we can better serve all of our customers. Katie R. - Client Services
William M
Sep 14, 2015
Our salesman Paul was very knowledgeable and helpful and the installation of the carpet went very smoothly and was installed to perfection. It was a great experience all around and I would not hesitate to use DeSitter again in the future.
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Responded on: Sep 15, 2015

William - Our sales staff members know how important your design choices are and they help educate you on all of your options to make the best decision. Katie R. - Client Services
Lisa B
Sep 12, 2015
Service was excellent. Installers were very polite and respectful. My room is beautiful!
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Responded on: Sep 14, 2015

Lisa - Providing great service to our customers is one of our main priorities! Katie R. - Client Services
Eliza S
Sep 12, 2015
Great service, great selection, & personal attention!
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Responded on: Sep 14, 2015

Eliza - We give each customer all the attention that they need, regardless of how big or small the job. Each is just as important as the next! Katie R. - Client Services
Renee L
Sep 09, 2015
I walked into your store and Tim directed me to exactly what I was looking for. We had the runner installed on our stairs and EVERYTHING went well. We are very happy with the service we received from your company.
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Responded on: Sep 09, 2015

Renee - Our goal is to provide the best service possible to our customers. Thank you! Katie R. - Client Services
Natalie K
Sep 09, 2015
I could not have been happier with my entire experience with DeSitter. The showroom experience, ordering process, and installation were all better than I expected. Thank you!
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Responded on: Sep 09, 2015

Natalie - At DeSitter, we work with you every step of the way to ensure a very smooth process. Katie R. - Client Services
Marilyn K
Sep 09, 2015
WONDERFUL EXPERIENCE WOULD RECOMMEND DESITTER TO EVERYONE I KNOW VERY PLEASED
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Responded on: Sep 09, 2015

Marilyn - The best compliment you can give is a referral. Thank you! Katie R. - Client Services
Stacey C
Sep 08, 2015
Great!
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Responded on: Sep 08, 2015

Stacey - We aim to keep our customers happy! Katie R. - Client Services
Ed O
Sep 05, 2015
It was great. Joanne was helpful and patient as we chose the right color, pattern, and look for an area rug for our new residence.
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Responded on: Sep 08, 2015

Ed - Our sales staff members work hard to help you make the best decisions for your home. Katie R. - Client Services
Bruce C
Sep 04, 2015
Great service. The installers arrived at promised time and the installation went very smoothly. This sales person was knowledgable and understood our needs. The carpet we settled on looked as good or even better than we expected.
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Responded on: Sep 04, 2015

Bruce - We enjoy hearing when our customers are more than satisfied with their choices and look forward to working with them for years to come! Katie R. - Client Services
Charlotte S
Sep 04, 2015
The Carpet Is Beautiful. But it was pricey. Thr installers were nice but I was a bit intimated by their appearance
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Responded on: Sep 04, 2015

Charlotte – I apologize if our installation crew did not meet your standards in appearance. I will speak with them about this. Thank you for your honest feedback as it helps us continue to improve. Katie R. - Client Services
Karen R
Sep 04, 2015
Great. From picking out the carpet, to arranging the installation, to the actual installation, everything went smoothly and was completedwithout any complications.
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Responded on: Sep 08, 2015

Karen - Our goal is to be sure our customers feel supported every step of the way. Thank you! Katie R. - Client Services
Betty W
Sep 04, 2015
I have always been pleased with the services of the personnel and the quality of the products of DeSitters. In fact all the carpeting in my house from bedrooms to stairs to the living room rug has been purschased from DeSitters for almost 50 years. Their employees work with you keeping your needs and ideas in mind. And the company makes sure you get a satisfactory product and job well done. I have recommended them to family and friends and I will use them again.
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Responded on: Sep 04, 2015

Betty - We value our customers and look forward to building solid business relationships that can last a lifetime! Thank you for your continued support and loyalty with DeSitter Flooring. Katie R. - Client Services
MARILYN K
Sep 03, 2015
VERY VERY PLEASED WOULD RECOMMEND TO EVERYONE VERY VERY SATISFIED
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Responded on: Sep 03, 2015

Marilyn - We appreciate your referrals and your loyalty! Katie R. Client Services
John S
Sep 03, 2015
Since our wood flooring was installed my wife and I are constantly remarking how beautiful our place is when we walk in the door. We are extremely pleased with our new wood floors, and the customer service at DeSitter was first rate. We couldn't be happier!
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Responded on: Sep 03, 2015

John - Thank you for your continued business. We strive to provide complete customer satisfaction! Katie R. - Client Services
Cathy B
Sep 02, 2015
We've worked with DeSitter in the past and will continue to do so. The products are great and the customer service is fantastic. We'll continue to support DeSitter whenever the opportunity presents itself.
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Responded on: Sep 02, 2015

Cathy - Thank you for entrusting DeSitter again to serve your flooring needs. Katie R - Client Services
Lyndsey B
Aug 24, 2015
We were first time home buyers and desperately needed to upgrade our upstairs carpet. We had heard through family how great DeSitter was for them and decided to take a look at their stock. We were very pleased with how thorough our sales assistant was as well as the installation and quality of carpet. They made the process easy for us the whole way through. We are very happy with the end results and feel we got a good deal for what we paid!
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Dawn H
Aug 24, 2015
As a Interior Designer with 25+ years of experience, I will only work with DeSitter Flooring. For the past 10 years I have worked exclusively with DeSitter for all my clients Flooring needs, based on all my experience with them, I know without a doubt they will guide me in finding the perfect selection and complete the work from start to finish right the first time. I have learned working with true Professionals like DeSitter makes my clients happy and that makes me happy. If you are a customer or someone in the trades like me the best choice you can make when it comes to flooring is DeSitter Flooring !!
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Dawn H
Aug 24, 2015
I am very grateful I have a great flooring company like De Sitter to work with on a regular basis. They are truly the best at what they do and I love them ! If you are considering new flooring go see them, take it from an expert you will not be disappointed !!
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Sherrie W
Aug 24, 2015
I was in today to look at counter top tile.. I drove from Wheaton just to see your show room.. As soon as I walked in the door a friendly smile accompanied by a 'how are you today ' was from Andrea .. She made my visit well worth the drive .. I did find exactly what I was searching for... Thank you Andrea :0)
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Eric A
Aug 24, 2015
DeSitter installed Smartstrand “Silk” carpet in our master bedroom. It feels very soft and we love the mixture of colors. Joanne helped us understand the differences in carpet quality and fibers. We were referred to the DeSitter store in Carol Stream by my parents. We will recommend them to our friends.
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LarryWS
Aug 15, 2015
Great Experience My wife and I decided our newly refinished stairs and hallways needed some carpeting while still showing the beauty of the underlying hardwood. DeSitter's reputation and proximity to our home brought us there. The experience was just the best! Great advice, great service, understanding of our need, product options, installation, etc. etc.
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Responded on: Sep 15, 2015

Response from DE SITTER FLOORING - Bolingbrook: Larry - DeSitter has three conveniently located showrooms that service many areas. We work with the customer every step of the way, from initial visit/call to design options to installation to follow-ups to ensure they have access to all of our expertise and knowledge! Thank you! Katie R. - Client Services
Dawn DC
Jun 15, 2015
We love our new carpet,We ordered new carpet a month ago. Terry helped us find something we really loved. Their installers were excellent. We would recommend DeSitter to everyone.
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Katie G
May 02, 2015
I had no idea what to look for when I went shopping for new carpet at DeSitter Flooring in Carol Stream. Joanne asked me a lot of questions to help me figure out which carpet was right for my family. I had been to other carpet stores and just left confused. My carpet was just installed and everyone is very happy. We compared prices to other stores and chose DeSitter for both price and customer service. The installers were very neat and did a great job.
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art kraft
Jun 16, 2014
Outstanding service and pricing
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Sagent Builders
Mar 18, 2014
DeSitter is one of the premier resources we go to for our clients. With great customer service and the latest selections they always come thru. Sagent Builders
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keithkwik
Feb 08, 2014
I would highly recommend DeSitter Flooring to anyone that needs a flooring project. I will be contacting them directly for our future projects. The DeSitter team did an excellent job with our home carpet installation. My wife and I are very pleased with the quality of work and results. Their team was very clean and considerate. They also double checked each others work which was greatly appreciated. Thank you DeSitter
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willdavis
Sep 11, 2013
I recommend DeSitter Flooring and Ken for his great work. I am very pleased with the work done in my home. I had laminate installed in my kitchen, and carpet in the bedroom. DeSitter was very responsive prior to the work starting. Ken took care of everything with scheduling an appointment and I had very little to fret about. Very quick estimate, and the guys who came in were on time, polite, professional and cleaned up after themselves. I got 3 different quotes before making my decision, and Ken was not the cheapest, but was more professional and ended up being extremely reliable. Again, I 100% recommend DeSitter. You won't be disappointed in your new flooring!
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emartinez9000
Sep 09, 2013
Thank you Ken and DeSitter for the great work and carpet installation you did for our family room. The service from Ken’s consultation to the final installation was excellent. We received a price estimate and after going through the entire experience; I am very pleased with the final results! I feel comfortable using DeSitter again as well as recommending them to our friends and family.
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M. Olson Architectural
May 26, 2013
DeSitter does what they say. every job they perform on schedule, on budget in the most professional manner. Thats tough to find now days.
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Meeder Design & Remodeling
May 08, 2013
DeSitter Flooring is the only company that I recommend to clients and friends in the Chicago area. They have the best selection of high quality carpet and flooring products and are professional and courteous when they visited my home.
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