With this letter I would like to express my gratitude for the assistance I received from your store manager Jermaine in Sunrise.
My home recently got flooded, and as the insurance was not paying, I was urgently in need of affordable flooring. Not only that, I also had a deadline to move back into my home from a temporary rental.
As I had bought my initial flooring from you and was very happy with the product and installation, I contacted you for assistance and was referred to Jermaine.
Jermaine has worked tirelessly to assist me with making my choice, and after the product was picked, to make the deadline for delivery. Even when there was a hickup with the supplier, he stayed on the ball and went the extra mile, and enabled me to get back into my unit on time.
When people go through stressful situations, they do appreciate to have a knowledgeable expert by their side, who’s word is gold, like it is the case with Jermaine. More so, if they are not ‘big business’.
Thank you and your team! I truly enjoy my new floor (I still have one more room to go), and will highly recommend your company to anyone in my circle, and of course, get all my future flooring from you!