I am tardy (by a few months!) in writing this review....but the message is steadfast. Don Bailey Flooring is fantastic, especially if Karen W. is your point-person. I have had the pleasure of working with Karen on three projects since fall of 2018. In each instance, I gave her the impossible -- I selected a limited availability item and a super tight time-frame for delivery and installation. She hit home-runs each time. I told her that it was so refreshing to finally meet someone who was in the Business of Providing Solutions, not just selling a product. Karen is super high-touch, she would check-in multiple times a day to provide proactive updates, and during installation, she would come herself to ensure quality compliance. Prior to beginning any work, she walked me through what to expect, as well as what my alternatives were that I may or may not have considered on my own. The latter was particularly appealing to me, because it showed that Karen could put my interests first and educate me in what other options were available to me.
To add icing to the cake, I had the pleasure of meeting Mr. Don Bailey, Sr. himself! Wow is he funny (and obviously wicked smart!)!! He even gave me a copy of his biography, which was a great read!
In conclusion, it was a pleasure working with Karen, and I would do so again in a heartbeat. Also, I proudly refer Don Bailey Flooring to any of my friends or colleagues that are even thinking about flooring needs.