We recently purchased a townhouse in Charlotte and decided to re-carpet the bedrooms. At the recommendation of our real estate agent, we went to Halls Flooring. We found a great piece of carpet that matched the color of the bathroom tiles and complemented the wall paint. I was so excited about the find. Three weeks later the carpet was installed and we moved into our new property the next day.
A day or two later, after living with the carpet and seeing it in different light situations, I realized that the carpet seemed to have pink undertones. I still had the original sample so I pulled it out and placed it on the new carpet. The colors looked completely different. I was quite distraught to think that we spent all this money on new carpeting and it wasn’t the right color. Clearly, the dye lot was different. Every time I looked at the carpet all I could see was pink, not the taupe I thought I ordered!
I decided to go back to Halls with the original sample and a cutting of the carpet that was installed. When I showed the two samples to our salesman, Dan, he said he would look into it but it would probably take a couple weeks. I was not expecting a good outcome. I assumed that the manufacturer was going to explain it by saying it as a change in the dye lot and I’d have to live with it.
After a few weeks Dan called me to say that he received a new cutting from the manufacturer but he felt it looked worse the what had been installed. He said he’d request another sample from the manufacturer. After the second piece came back with no improvement, he recommended that we select something different. Really? Wow! Dan said he just wanted me to be happy.
The new carpet has now been installed and I am thrilled with it. I never expected such a positive experience.
I am so happy that I shopped at Halls. They are truly committed to customer satisfaction. I highly recommend them for future carpet purchases.
Thank you Halls and Dan!!!!