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Jeremy Baca
Mar 31, 2017
We have used HOF for 3 different projects and they have done GREAT work on all of them and for a good price. Ryan is great to work with.
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Diana
Mar 23, 2017
Ryan came out and gave me a fair etimate. I chose this company over big box store becuase I believe House of Floors has better integrity and are committed to great customer service. The installation team came on time and did a fabullous job from ,moving my furniture and replacing it, to carting off the old stuff. The install went verynquickly and carpet looks great! So pleased.
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Asa J. Warren
Feb 22, 2017
Average experience. I used them for a small commercial application. There was some miscommunication along the way, and because of it I went with The Floor Store for my next project.
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Responded on: Feb 22, 2017

Mr Warren While we appreciate your review. I apologize for any miscommunication that may have been, we strive to make every installation a success. However we can only react to a know problem, we installed your carpet back May 24 2016 and this is the first i am hearing of an issue. Please contact us so that we may clear up any miscommunication. Thank you. House of Floors
Steve Simms
Feb 08, 2017
House of Floors removed and replace vinyl in both of our bathrooms. All of the staff was professional, pleasant and easy to communicate with from start to finish. Due to some unforeseen issues, the job took much longer than anticipated, but the end result is outstanding. And despite the fact this was a bigger, more time-consuming project than expected, Ryan stuck with the original quote and did not charge extra for the job. We could not be more pleased and will use HOF in the future for any of our flooring needs.
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S Gordon
Dec 23, 2016
Used House of Floors (Oct - Dec 2016) for removal and installation of carpet in the den, dining room, living room, hallways, closets and 4 bedrooms and for tile in the entry way, bathrooms and laundry room. Totaled less than $10K for a 2200 sq. ft. house on Mohawk carpeting & LDI Slate tile. Received quotes from other vendors but used H of F - they weren’t up-selling me but worked with me on my vision and investment longevity. Scheduled and had minor reschedule issue but Ryan, the owner made up for it by personally making sure the job was done right – including coming onsite to help move the appliances that I felt were impossible to move! I have unique Toto toilets, and Ryan paid to have a plumber come to move and reinstall toilets so that job was done perfectly. He didn’t even hint that I should cover the cost. They showed up on time, moved all furniture, cleaned up after themselves and did a fantastic job. Highly recommend them and will use them again in the future (they do more than carpeting) due to excellent customer service. Yes, things can go wrong but if you’re patient and work with them, they will make sure you are 100% satisfied. LOVE H of F!!
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S Gordon
Dec 22, 2016
Used House of Floors (Oct - Dec 2016) for removal and installation of carpet in the den, dining room, living room, hallways, closets and 4 bedrooms and for tile in the entry way, bathrooms and laundry room. Totaled less than $10K for a 2200 sq. ft. house on Mohawk carpeting & LDI Slate tile. Received quotes from other vendors but used H of F - they weren’t up-selling me but worked with me on my vision and investment longevity. Scheduled and had minor reschedule issue but Ryan, the owner made up for it by personally making sure the job was done right – including coming onsite to help move the appliances that I felt were impossible to move! I have unique Toto toilets, and Ryan paid to have a plumber come to move and reinstall toilets so that job was done perfectly. He didn’t even hint that I should cover the cost. They showed up on time, moved all furniture, cleaned up after themselves and did a fantastic job. Highly recommend them and will use them again in the future (they do more than carpeting) due to excellent customer service. Yes, things can go wrong but if you’re patient and work with them, they will make sure you are 100% satisfied. LOVE H of F!!
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Sheila Pugach
Jul 07, 2016
I had linoleum put down in my kitchen as well as replacing the wood transitions. My experience with all staff was so very nice (Ryan, owner of the business, Becky etc). At first the Linoleum was not glued down completely and had to be fixed. The customer service was always very nice, and helpful. They came out several times and fixed the problem. The appointments to both install and to repair were made easily and they were accommodating during all of it. They really stand behind their work and do it without any negativity. I highly recommend them and would use them again if I had another occasion.
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Mark Apodaca
Mar 18, 2016
Awesome customer service. They treated us better than any other flooring company in town . Thanks
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Responded on: Mar 18, 2016

Thank you Mark! It's our honor to make sure our customers get whatever they need, no matter how big or small the job is!
NM Murf
Mar 13, 2015
Good price, decent carpet and installation.
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Elizabeth Hanns
Jan 11, 2015
On November 6, 2014 we purchased carpet from Ryan at House of Floors. It was installed a week later and they did a great job. After a couple of weeks we noticed discrepancies in the quality of the carpet as if it was the end of the roll. We called Ryan and he was out here the next day to inspect it. He agreed with the inconsistency and was willing to replace it with a better quality at no charge. The new carpet was installed today, January 14,2015, and WOW it looks amazing! Thank you House of Floors, installers and RYAN! From Randy
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Susan L
Aug 16, 2012
I purchased tile from the House of Floors (Albuquerque) for a kitchen backsplash and it was installed in August 2012. I very much appreciate House of Floors' willingness to work with me to find U.S.A-made ceramic tile for my "all U.S. made" kitchen remodel. The ceramic tile and glass mosaic accents that I selected match my Cambria (also U.S. made) countertop perfectly. With regard to installation - Luke arrived on time both days, did a great job installing,and cleaned up when he was done. I would be happy to purchase tile and installation services from House of Floors again. My backsplash is beautiful!
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Susan L
Aug 16, 2012
Beautiful Tile Backsplash I purchased tile from the House of Floors (Albuquerque) for a kitchen backsplash and it was installed in August 2012. I very much appreciate House of Floors' willingness to work with me to find U.S.A-made ceramic tile for my "all U.S. made" kitchen remodel. The ceramic tile and glass mosaic accents that I selected match my Cambria (also U.S. made) countertop perfectly. With regard to installation - Luke arrived on time both days, did a great job installing,and cleaned up when he was done. I would be happy to purchase tile and installation services from House of Floors again. My backsplash is beautiful!
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Susan L
Aug 16, 2012
Beautiful Tile Backsplash I purchased tile from the House of Floors (Albuquerque) for a kitchen backsplash and it was installed in August 2012. I very much appreciate House of Floors' willingness to work with me to find U.S.A-made ceramic tile for my "all U.S. made" kitchen remodel. The ceramic tile and glass mosaic accents that I selected match my Cambria (also U.S. made) countertop perfectly. With regard to installation - Luke arrived on time both days, did a great job installing,and cleaned up when he was done. I would be happy to purchase tile and installation services from House of Floors again. My backsplash is beautiful!
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tazman
Apr 18, 2011
When we started looking at getting the house re-carpeted we had no idea what we were in for. 2 months, dozens of samples and 6 stores later we decided to go wth House of Floors. If you are looking at re-carpeting or any floor covering, I can save you ALOT of running around....Just go to House of Floors first. Friendly, Knowledgeable staff, professional demeanor, good prices and EXCELLENT work. We are thrilled not only with the job they did, but the whole experience. House of Floors did a FANTASIC job and we would highly recommend them. Thanks again to the entire staff at House of Floors
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A Google User
Nov 12, 2010
Last week i wanted to get some wood flooring, but not the "cheap stuff". At the "home improvment" stores i would have had to wait, they said, 2 weeks or more to get the one I wanted! I did not want to wait that long. I was recomended to House of Floors by two of my friends, and now I know why. Not only did they have a wide range of samples, but their wood guy helped me out a lot, and was very knowledgeable. He was able to explain the different options I had, and helped me get the right floor for my home. The owner came over while I was looking at samples, and made sure I was being taken care of, and even spent some time with us as well. It really felt like a family business, where I was the most important person there. Then comes the best part, they told me they could have the flooring here within a week, and then it only took THREE DAYS! I ordered it on tuesday and picked it up on Friday, now that is service! The wood looks beautiful! I highly recomend House of Floors to everyone!
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Jack Hamilton
Sep 21, 2010
House of Floors did an excellent job helping us to pick out Ceramic tile, Wood flooring, and stone for our backslash. Their staff was a tremendous help. The installers showed up on time the day promised and the workmanship was excellent on all products. We are pleased with the purchase and installation process form start to finish. We would not hesitate to recommend this company.
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dsingl
Sep 12, 2008
My experience with House of Floors was radically different from that of an earlier rater. We found the company to be very professional and helpful. They recently retiled our large great room with DuraCeramic, it looks great, and we are completely satisfied with their work and professionalism. They were efficient and willing to accommodate our wishes for access and help with moving furniture and appliances. The two-man crew that did our work were pleasant and quick to answer our sometimes naive questions. We chose HoF, even though they are 75 miles away, because of a recommendation from a local craftsman who has done work for another local family who used them. I am pleased to recommend them to anyone needing a floor remodel or installation.
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sasmit9
Jul 16, 2008
We have worked with House of Floors for many years and really appreciate the service we receive. We have had Carpet, Tile and Wood Floors installed by House of Floors and when something is not to our satisfaction we call and receive solutions in a timely manner. We recommend that give them a try there pricing and service are top notch.
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