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Nancie Leonard
Apr 30, 2019
We are extremely pleased with our new engineered hardwood floors. Cedric went above and beyond in the sales process and Chad and Jason’s installation was exceptional. We highly recommend ProFloors!
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Teresa Grissom
Jan 22, 2019
We are so happy with the prompt and excellent service received by Cedric and Jason with our quartz floors. We would highly recommend their services!
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Bill
Nov 09, 2017
Both you and Calvin did a perfect job. Calvin worked magic on the second floor repair. His effort and diligence is evident in the finished product. The Den came out equally well. Great selection of wood and the installation was flawless notwithstanding the need to build a proper sub flooring. Calvin did a great job in re-attaching the baseboards and applying the caulk as if there were never removed!!!! We would be proud to tell others to consider ProFloors for their residential needs. Thanks again, Bill & Mary Ellen Marino
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Marlene & Glenn Cassidy
Nov 06, 2017
Thanks for the final invoice – all is in order. I have completed the payment information section and will drop it off at your office today. I do not have fax or scanning capabilities at home. Both you and Calvin did a perfect job. Calvin worked magic on the second floor repair. His effort and diligence is evident in the finished product. The Den came out equally well. Great selection of wood and the installation was flawless notwithstanding the need to build a proper sub flooring. Calvin did a great job in re-attaching the baseboards and applying the caulk as if there were never removed!!!! We would be proud to tell others to consider ProFloors for their residential needs. Thanks again, Bill & Mary Ellen Marino
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Pam Viers
Mar 24, 2017
We had ate entire condo replaced with tile. They did a GREAT job! Very pleased with their work. Great staff! Needed a few more tiles then planned, they emergency ordered and had it installed in two days.
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The Izdon's
Nov 15, 2016
Thank you so much to ProFloors for timely installing my new bedroom floors after a pipe burst in our condo. We were without floors for a long time and they did such a great job installing. Please see photos from a job well done! Thank you to Mario our installer who was timely, communicated the time line for projects, was always available for questions, and very nice to be around. And a BIG thank you to Cedric for helping us get them installed so quickly. We look forward to completing the flooring in the family room, hallways, and stairs in the future!
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David McGee
Sep 07, 2016
Tom and the Team at Pro Floors are true professionals. They do what they say they're going to do when they say they are going to which is somewhat of a novelty in South West Florida. We won't hesitate to use them again. Excellent service + competitive price & the expertise to do the job right made me a satisfied customer.
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Jackie Morelisse
Aug 13, 2016
Over the years I have been very pleased with the entire team at ProFloors their service is AWESOME and I highly recommend them.
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Tom & Nathalie Cash
Jul 24, 2016
Knowing ProFloors’ stellar reputation for professionalism and superior work, we did not hesitate to contract with you for the extensive replacement of tile and carpet with hardwood flooring in our condominium in Lemuria. Over the course of our project, you consistently communicated your unsurpassed expertise of products and processes. You offered recommendations based on what would be best for our needs, not on “up-selling.” You and your skilled crew were always on top of all aspects of this project, anticipating and effectively resolving any challenges along the way. Everyone respectfully regarded our home as our home, never as a “construction site.” And the result is a beautiful transformation of our home that exceeded our high expectations. We genuinely appreciate the excellence, the trustworthiness, and the customer-oriented values that ProFloors personifies. You have an amazing company, and we wish you the continued success that you have so deservedly earned.
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Candy & Peter
Jun 22, 2016
Thank you for all you did to make my renovation project turn from a disaster into a beautiful final product. From our first telephone conversation I know you truly are a wonderful and helpful person. From our flooring issue to plumbing issue you went above & beyond and for that we are grateful. You will have a customer & friend for life !!
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Matthew Sandherr
May 29, 2016
John is extremely knowledgeable and had fantastic recommendations for us. Thank you.
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Dan Georger
Apr 19, 2016
Cedric, What a great job, I am very impressed. My bother in law looked at it last night and thought it was prefect. It is nice to do business with a true professional like your self, thanks.
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Dean Moreau
Apr 04, 2016
I stopped by to thank you personally for the way you and Profloors handled our carpet situation. Both Susan and I are very appreciative of the outcome. I frankly never thought you would go as far as replacing our entire carpet to correct the tear problem. The new carpet looks great and was expertly installed by Ivan and Rene. It's very rare as consumers when a business goes beyond your expectations. You did. Many businesses talk a great game, yet rarely deliver. You were just the opposite. We were impressed with your quiet professionalism throughout the process and ultimate willingness to do what it took to make us comfortable that our job was done right. We have already, and will be sure in the future, to talk with anybody we know who is doing any floor work about our experience. What we both believe is pretty simple--it doesn't make sense to go anywhere other than Profloors. Thanks again and best wishes.
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Marietta & Mike Melfe
Mar 16, 2016
Thank you Mel and team (Roberto and Marcello) at ProFloors for the professional, quality job done installing the glass & marble backsplash in our new home. It looks absolutely beautiful! The job was done proficiently and quickly. I would highly recommend ProFloors and look forward to doing future business with them! Sincerely, Marietta and Mike Melfe
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Elizabeth Guimares
Dec 13, 2015
We were surprised how quickly and efficiently everything went. Your men are very professional and did a wonderful when moving furniture, putting the floor down and cleaning up. We will recommend ProFloors to our friends . Thank you. Elizabeth Guimares
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Olivia Barbarino
Nov 10, 2015
Thank you! The floors look beautiful. Your team did a great job!
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Susan & Kevin Robb
Sep 03, 2015
Dear Michael, what a relief to know that there is a company in Naples that can be trusted to do a flooring job while the owners of that residence are away. From the time we met you, we felt completely comfortable allowing your team access to our home while we were away. The fact that you could, and did, send photos to us via email was one of the main reasons we chose your company to do our work. As of yet, we have been unable to get to Naples to see the project in real life, but the photos are magnificent. The tile work and the carpeting look wonderful. We can’t wait for the opportunity to see our home looking its best. Thank you again. We’ll call when we get to Naples.
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Gay & Joe K
Aug 02, 2015
Jeff Robinson is Fantastic! As first-time engineered floor purchasers, we had many questions. Jeff was extremely responsive, knowledgable, and helpful throughout the entire process. He provided invaluable guidance on product choices, placement, process, etc. Jeff was great in coordinating and facilitating the tile removal and working with our contractor when needed. The attention to detail during the floor installation was unbelievable; the installers are very experienced, skillful, and know how to create a beautiful floor. Jeff also guided us during carpet selection and we could not be happier. We absolutely love our Cherry floors and dreamy carpet!! We highly recommend Pro Floors for top quality products and superior service!
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Gay & Joe K
Aug 02, 2015
Jeff Robinson is Fantastic! As first-time engineered floor purchasers, we had many questions. Jeff was extremely responsive, knowledgable, and helpful throughout the entire process. He provided invaluable guidance on product choices, placement, process, etc. Jeff was great in coordinating and facilitating the tile removal and working with our contractor when needed. The attention to detail during the floor installation was unbelievable; the installers are very experienced, skillful, and know how to create a beautiful floor. Jeff also guided us during carpet selection and we could not be happier. We absolutely love our Cherry floors and dreamy carpet!! We highly recommend Pro Floors for top quality products and superior service!
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Sam
Jun 04, 2015
Very pleased with the workmanship, professionalism, and respect the workers had for my house. They prepped to minimize cleanup and they cleaned as they went. Everyone involved in the job I talked to had at least 20 years experience aside from the apprentice. Attention was pad to detail and I feel good about the investment we made. Profloors is definitely a company that I would recommend
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Carol Jouzaitis
May 25, 2015
After interviewing several contractors and receiving competitive bids, my husband and I chose ProFloors to install wood flooring in our new home in Riverstone. We selected ProFloors because of its expertise, experience and competitive pricing. Everyone who visits our home remarks on the stunning outcome. Cedric Eckenrode and his team went above and beyond to complete the job on-time while delivering excellent results. Cedric also took the time to educate us about wood flooring in Florida (we're from Illinois) and gave us tips on how to keep our floor beautiful. We're picky, and we give ProFloors a big thumbs up!
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Joe & Ann D
May 16, 2015
We recently contracted with Pro-Floors of Naples to install engineered flooring and carpeting in our Condominium in Pelican Bay. Jeff Robinson of Pro-Floors was our contact person. We were in Pennsylvania during the entire process. Jeff promptly sent us a contract, arranged for samples to be sent to us and returned all phone calls and emails almost immediately. Just as work was about to begin, a water leak was discovered in our Condo. Large areas of the rugs, walls and under tile floors were saturated with water. In addition, black mold had developed on the walls and other surfaces. Jeff recommended a plumber to repair the water pipe and an environmental company to remove the mold contaminated areas and begin the remediation process. He coordinated with the plumber and the environmental company. He had to re-set the Pro-Floors installation schedule. After the plumbing repairs and remediation were completed, Jeff's Pro-Floors' team installed the flooring and rugs. All of the installation was performed to perfection. His coordination work with the plumber and remediation company (which was all gratuitous) enabled us to remain in Pennsylvania during the entire process. We recommend Jeff Robinson and the Pro-Floors team without hesitation.
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Perth
May 02, 2015
Looks great, the design looks top notch and very beautiful. Thanks.
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Barbara Chandler
Apr 20, 2015
Dear Augusto, Just wanted to thank you again for the wonderful help and fine workmen you sent to our home in May of this year. John and his crew were wonderful, did a fabulous job and were very respectful of our living spaces. Having tile removed and put down in a condo that is fully furnished can be an awesome task and they accomplished it with very little disturbance to our daily life and were exceptionally clean and neat. We love our new tile and the pattern that your people suggested compliments the tile in the major living spaces. We will certainly be recommending you and Pro Floors to our Friends.
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Jonas & Georgia I
Jan 27, 2015
We were seeking a solution to install a new floor over our existing ceramic tile floor. It was our good fortune to meet David at Pro Floors. He was knowledgeable and patient as he led us through the options and ultimately prepared a proposal to best meet our needs. After investigating other resources, we returned to ask David why we should choose his proposal over the other alternatives we found. He was receptive to our inquiry and presented information consistent with what we had learned about the alternatives. From the moment we accepted the Pro Floors proposal, he was a project manager sensitive to and diligent about every detail of the process. The installation was completed while we were not in residence and he kept us apprised of the progress - even sending us photos during the installation. His customer centered service was exemplified by his professional and personal manner in all aspects of the project. When we returned, there were a few finishing touches required for which David was proactive in ensuring that they were completed in a timely manner. Even when we inquired about maintenance of the floor, he sent an internet link with all the information required. Marvin, as a member of the installation team, went above and beyond the call of duty in leveling appliances, adjusting pocket doors, settling furniture, and applying floor trim. We highly recommend the Pro Floors team for full service flooring solutions!! To date we are very satisfied with our selection of the Core Tec product. In addition to the warm authentic appearance, it has some acoustical value with the high ceilings and it has a more cushioned feel for standing and walking.
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Carol & Dick Castiglia
Jan 14, 2015
ATTENTION: Anyone and/or everyone who may be thinking about flooring, ProFloors cannot be outdone by anyone in South Florida!! Cedric was absolutely wonderful in every aspect of the entire project. The Wood-Like tile floors we had installed in our home could not be outdone in looks and beauty. His expert advice and patience with us in answering every question and taking time everyday to supervise the progress being made by his crew went above and beyond the call of duty. Believe me....we shopped a number of flooring places and in the end, Cedric and ProFloors were the only person and company that understood what and how we wanted it done! His work crew was neat and truly professional in every way. They were very timely each day and worked hard each day. They did clean up at the end of each day as well. They were extremely cooperative in every aspect of the job. Strongly Recommend ProFloors to South Florida residents!!
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Ed Jones
Dec 16, 2014
It is with great pleasure that we have made a decision to go with ProFloors for all three flooring projects. (ground, lobby, and penthouse). The decision was made based upon the following criteria: ProFloors was more professional; they were able to break down costs, return phone calls, and provide requested information. They also did a more extensive and thorough measuring of floors using a tape measure and laser computer generated dimensions for a more accurate measurement and costs. They have extensive experience working with rectified tile and were knowledgeable about technical issues of cutting, polishing and laying of tile. In addition, they are specialists in carpeting. They have over 20 years of experience and both tile and carpeting installers are employees not outside contractors. I believe we should get the board to vote ASAP.
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Ethan Bensinger
Dec 10, 2014
It is with great pleasure that I write this note on behalf of Profloors and Augusto in particular. We are newcomers to Bonita Springs and when I asked a neighbor whom to use for tile work, they without hesitation said Profloors. The moment I entered the showroom and chatted with Augusto I knew that I had made the right decision. Leaving his charm and wit aside, I found Augusto most knowledgeable and willing to go beyond the call of duty to help. Mine was somewhat of an unusual situation in that we needed to ship about 10,000 pounds of tile from Chicago to Florida. Augusto coordinated the shipment with the vendor and spoke to him on several occasions about our specifications. Additionally, Augusto provided me with excellent design suggestions (diagonal vs. linear), and came to the work site daily to ensure that destruction and construction was completed on a timely and quality basis. Moreover, Augusto on several occasions interfaced with a member of the Board of Directors to ensure her that Profloors was adhering to the Board’s specifications. Lastly, Augusto was always available by phone (even when he had the flu) and in person. On the last day Augusto was once again on site with note pad in hand quickly addressing any issues that I had. I could not have asked for a better representative of the company than Augusto, and I am most pleased with Profloor’s workmanship. Thank you for a job well done !!
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A. Bornstein
Nov 28, 2014
Just a note to express our sincere appreciation for the great job you performed. You made the entire carpet experience very pleasant. Thank you again & hope to meet with you in the future.
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Myra and Mort Friedman
Oct 18, 2014
Dear Michael, Thank you so much for the two lovely bottles of wine which just arrived this afternoon. That was so generous of you. We are very pleased with our two ceramic tile floors and the clean grout throughout the house. We should be the ones sending you something to thank you for doing such a great job. We are completely finished with all of our projects now. Thank you again for the wine and for doing such a great job in our home.
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Gerry
Oct 07, 2014
To Pro Floors, I thank you so much for the work and care you gave in remodeling my condo. Carrie says it is “gorgeous”. So I am, of course, looking forward to seeing and enjoying the transformed space. I know how fortunate I am to have Carrie helping me and I thank you for cooperating with her. From what I’ve observed you are all professionals.
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Ian and Corinne Wallace
Sep 13, 2014
Dear Carrie, Just would like to thank you for the wonderful job you and your company did for us tiling the floor area of our lounge, it really looks fantastic and appreciate the professional way the whole job was handled. It also brought to light how good your company operates; as you know we had another company fitting the granite worktops in our kitchen which proved to be a disaster. Once again, thank you ! We would certainly recommend your services to anybody who really wants a good and professional job done.
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Linda and David Lies
Aug 03, 2014
David and I want to thank you for your incredible dedication to our project. We appreciate your attention to details, your professionalism and knowledge of your products. Our floor is very beautiful and we are confident that it has increased the value of our home. Thank you again !
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Pat Jacobs
Jul 01, 2014
I would like to take this opportunity to commend the owner and workers of ProFloors. I recently bought a two bedroom condo in Naples, at Pelican Bay. Since the unit had not been updated since it was originally built in 1993, an extreme makeover was in order. The workers from ProFloors had to remove the carpeting and tile in the entire unit and replace it with a beautiful 20” tile. The job, which was completed ahead of schedule, looks fabulous ! The craftsmanship of the installation was beyond my expectations. The crew that was sent to do the job was polite, neat and responsible. I will recommend ProFloors to my friends and business associates.
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smith
Jul 01, 2014
Cedric, What a great work, I am very happy. My father in law looked at it last night and thought it was prefect. It is nice to do business with a true professional like your self, thanks.
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Becky DuRoss
Jun 25, 2014
Dear Alan, The mosaic starburst you created at Mr. and Mrs. Nerad's residence at Moraya Bay is exquisite. When I first sketched the vision I had for the floor in this elevator lobby, I felt that I was taking a big risk asking my client to trust me to follow through with the idea. And yet I know that great things don't happen without an element of risk! Augusto and Cedric helped alleviate some of my doubt when they told me that they know "The Person" for the job. They were right! You are a true artist. Also, you collaborate well to achieve the best results and expectation of all involved. It was a real pleasure to be involved in the process with you, Maryanne, and Christian. I hope to work with you again in the future.
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Ilona & Charley Train
May 15, 2014
This is just a little note filled with thanks for such a very special gift. We enjoyed working with you and your staff. The job however small, was done very professionally and with much care. Thank you again and we will certainly recommend you to others.
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Rictoria Rieger
May 12, 2014
Dear Pro Floors & Michael Weaver, I want it to be known it was a good experience to use your company, and I would not hesitate in using you again in the future. Michael was extremely courteous, knowledgeable and helpful in all areas. My client is very happy with the results of the work and the pleasant manner of the installers. I was impressed with the integrity of your company and follow through. Thank you very much – Good Job !
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Shannon and Dan McP and family
Mar 23, 2014
Tom D and Profloors: Both the carpeting and floor tile design and installation are superb in our mom's place there in Naples. Trust and communication are key- especially when owners are not in the area for the planning and install stage. We so appreciated all the online pictures, mailed samples and conversations both over the phone and via email. Appreciate your "going the extra mile" to help us return her condo to a wonderful place again!!! Thanks so much!
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Stanley Bretner
Feb 25, 2014
Dear Augusto, I wanted to write a short note to thank you for the very professional service you provided with the installation of my Lanai tile floor. I was most pleased with my first visit to your showroom and the amount of time you spent with me explaining my various options and a good design. I wish to also make a special note of how professional and qualified your installation team handled the job. Adriana and Tony did an outstanding job and took the time with preparation and protection of my home (floors, walls, etc..) The entire job was ordered, delivered, and installed in less than a week. Again, thank you and I wish you and your associates the best.
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Be Hickey
Feb 19, 2014
We absolutely love the maple floors you installed in our bedrooms. They look great. The stainless steel backsplash really finished the kitchen. We would definetly work with Pro Floors again
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David & Linda Johnson
Jan 14, 2014
Dear Augusto, we had a great experience working with ProFloors and wanted to let you know that from start to finish we were pleased with the approach that your firm has to their customers. When we entered ProFloors to the completed project we were impressed. You helped us to work within our budget and obtain a beautiful finished product that completely upgraded our home. The crew that came to our home was so professional and concerned with everything being just perfect…wow, we love it !! Needless to say we will definitely look to ProFloors for any additional projects that we have. Congratulations….your firm is definitely in tune to satisfying the customer !
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Jim & Mary Ann Scaia
Dec 12, 2013
Dear Cedric, Mary Ann and I just wanted to drop you a note to say how pleased we are with the tile and carpet work that you did for us. We know how complicated the job was and you should be commended for not only the finished product, but also the professional manner in which your company handled the entire project from design ideas to color selection. The porcelain floors, tiled bathroom and shower, and new carpeting look great. We would feel very comfortable in recommending your company to anyone looking for flooring or tile work. Thanks again!
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Beverly and Dave Fulcomer
Dec 03, 2013
Dear John, In an age where the customer is often the last person considered in a retailing transaction, it has been a pleasure to find a company such as ProFloors who not only meets, but might even exceed the customer’s expectations. When we thought about recarpeting the majority of our condominium, we tested the waters with several of the local carpet merchants, but were always turned off by their list of problems, can’t do’s, and additional charges which invariably arose every time we started talking seriously about the job. Fortunately, on of our neighbors in the building recommended your firm to us, and from that point on, good things began to happen. We were able to get the carpeting we wanted, at a fair price, and all of the attendant “problems” which were deal breakers with your competition, were all handled with professionalism, and dispatch. I am of course including the installation, a perceived nightmare, which was performed by your crew with the utmost of care, and absolute minimum of problems, ON TIME ! In short, you may consider us very satisfied customers, who will be happy to recommend ProFloors to our friends, when their flooring needs arise. Thanks again for a job well done !
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Jeffrey H. Leach
Nov 13, 2013
Dear Mr. Eckenrode, As you may know, I have had several projects done by Pro Floors. Your company not only installed carpet, hardwood floors and a marble medallion, but also installed a backsplash and plantation shutters in my home. Your staff from the very beginning has been nothing less than professional and meticulous in every detail. They have made what could have been a very stressful project into an easy no hassle experience. I am not only satisfied, but pleased enough to take the time in writing this letter. I send thanks to you and compliment each of your staff.
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George Vukobratovich
Oct 08, 2013
Cedric, I appreciate and am thoroughly impressed with the job completed here at our Welsh office. Your installers were quick and detailed yet careful not to disrupt business matters during office hours. I look forward to working with you in the future, and will be in touch when we are ready to complete Phase II of our remodeling.
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Alfred Fraga
Sep 13, 2013
Dear Cedric, Linda and I want you to know how pleased we are with your help with our flooring and tile needs at our high rise unit in Estancia at Bonita Bay, as well as in our home at Grey Oaks. It was especially impressive to us that when we ran into unanticipated delays, mistakes and delivery problems you pleasantly and professionally set about making the needed corrections. All in all, working with you and your staff has been a pleasant rewarding experience.
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Harvey Jaffer
May 27, 2013
Cedric, First of all, I would like to say that my wife and I are very pleased with our choice of ProFloors for the installation of hardwood floors in our home at Bonita Bay. In working with you and Augusto, we were able to make the right choice in materials to highlight the entry, dining / living rooms in the house. The house looks beautiful. Second, I would like to commend you for the excellent staff you have at ProFloors. Thank you for assigning Augusto DeDominicis as our project manager. You have a real professional in this gentleman. His attention to detail, and wanting to service the customer, has to be a huge asset to you and your company. He has gone out of his way to have our project completed in a timely and professional manner. He has been a pleasure to work with and I can o only say that I hope I have the opportunity of working with him again. It has been our pleasure to work with ProFloors and we would highly recommend your company to anyone looking for flooring services. Please feel free to use Margaret and me as references anytime you deem necessary. Thank you once again.
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Charlotte Katz
Apr 29, 2013
Dear Cedric, we love the carpet, and the installation was smooth, professional and efficient. Add to that – we liked the installers very much. I would recommend them to anyone.
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Pat Kurzenberger
Apr 11, 2013
Dear Cedric and John, I am so glad that my interior decorator introduced me to your company. The carpeting project turned out great. We ran into a dilemma because the baseboards were too high, leaving a gap. Your installers were able to solve the problem without my having the expense of hiring a carpenter and painter to move the baseboards. I am so happy with my new kitchen! The granite countertops and tumbled tile backsplash look wonderful. What a difference it makes. I appreciate the fact that the project was coordinating so that the kitchen was only out of commission for a couple of days. Cedric, I really appreciate your help in selecting carpet & granite and designing the backsplash. You were able to help me achieve the look I wanted while staying within the budget we had set. I can’t believe how much we accomplished in a short period of time. It was a pleasure working with you. I will be contacting you in the fall when we will complete our remodeling project.
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Pam McGregor
Mar 12, 2013
Dear Cedric, It has been an absolute pleasure working with ProFloors. Not only did your staff do an excellent job of paying attention to details, but you were always available when we needed you. We were very impressed with the quality of your installers and their workmanship, as well as your creativity and suggestions. Thank you for making doing business easy. We would highly recommend your services !
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David Lisbon
Mar 02, 2013
Mr. Eckenrode, Pro Floors has done numerous jobs for the Sorrento including both tile and wood floors. They have also been helpful to me after units have had water intrusion issues, making recommendations and following up with unit owners. I would highly recommend Pro Floors to anyone as they have proven themselves to be reliable, dependable, honest and extremely knowledgeable in their line of expertise. I consider them to be true experts in all aspects from customer service to their professional installations and follow up of projects. If I can be of any further assistance please feel free to contact me.
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Joe Oliva
Feb 20, 2013
Dear Cedric, I just wanted to take the time and report what a great job your crew did installing our “Exotic Redwood” wood floors at our home in Bonita Bay Blub. They look outstanding and Mrs. Oliva can’t get over the change that took place in the appearance of our first floor areas. It has given us a new home without having to move. Each of our friends who have seen the floors have been very complimentary. Even though we were disappointed that the materials were delayed from the supplier, your staff, especially Augusto Dedominicis, were fantastic in doing whatever they could to make this project seem seamless. The installers were professional and the demolition crew was as careful as they could be protecting the other areas of our home while they worked. This is our fourth project with Pro Floors, Inc. and I am as pleased as I was in our first experience with your organization. I have praised your work with my friends and would highly recommend your company to anyone that needs quality service with professional installation.
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Sol Rosen
Jan 27, 2013
Just a short note to thank you for a superb installation of our oak wood floors for our four large rooms in our Vista condo in Naples. We hired you from Chicago via long distance and without our supervision you did an unbelievable & marvelous job. Thank you so very much !
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