Although our start date was delayed by a couple of days, the rest of our experience with Simas was quite good. The installer that Thomas assigned us, Keith, was phenomenal - extremely courteous, punctual, and a very hard worker. He was in constant communication with us, and would stop anytime he ran into a problem situation to explain our options. Keith couldn't have been better.
Thomas was our service representative, and was very helpful in getting us bid documents quickly, which was important for us, since our floor install was due to prior water leak which required a homeowners' claim, and our insurance company required the bid documents. Thomas also stopped by during our installation to check on the progress, which we did appreciate.
The one negative thing that I would have to say is that a couple of the office staff people were less than helpful with our insurance settlement check - due to State law, our mortgage company had to send one of our checks (from a restricted escrow account) made payable to my wife and myself, as well as Simas Flooring Inc. I simply needed a Simas representative to meet with me to properly-endorse the check, but they essentially refused to. I had to instead have my mortgage company re-issue the check and make it payable to the other contracting company we were using. Other than that, Simas was a pleasure to deal with.