From start to finish, R&S Flooring treated us as their only customer! This was our first experience with new flooring and we were installing it throughout our entire home so were a bit nervous as you can imagine... The R&S showroom staff had great ideas and suggestions, including ways we could save significant money in the process. Having researched our options, I looked into flooring warehouse deals with a private installer as well as getting a quote from another full service flooring company. No other option explained the entire process or conveyed the same level of professionalism and friendliness as R&S. Although we did not choose R&S based solely on cost, we did wind up saving money by using them.
I appreciate that our job was assigned a Project Manager who served as a "point person" and came to our home before the start of the job and when it was complete to walk through everything. Erik explained everything start to finish and we no question seemed too insignificant. R&S takes care of every part of the process from bringing a painter if needed to a plumber in bathroom flooring. While we did not have any major issues, I did reach out to him a couple of times with a question or concern and he always got back to me quickly. In fact, during each phase of the work whomever was in charge of the work that day would call to let me know when they would arrive so I was not left waiting around.
The last piece of our job was the poly shading of the stairway posts, handrails and trim. I had been informed by Erik that Brad was their Rock Star and could work miracles with color and shading so he had a lot to live up to. Brad arrived with a positive attitude and friendly smile. He gave us choices as to the exact shading possibilities and actually put slightly different options on parts of the stair posts so we could see how it would look. He also made sure we viewed it in different lighting situations. before we deciding. As he worked, he noticed a few other areas in need of additional color and told us he would stay until he finished everything including touching up those areas previously done. While I know that R&S would have scheduled a time for the original workers to return to touch up those areas, Brad saved us the time and inconvenience by doing this work himself. Watching him work his magic, it was obvious that he has a vision of how each job will turn out before he begins. He is an artist at his craft.
Overall, my only criticism of the entire job would be that the plumber sent by R&S did not fully bolt the pedestal sink to the wall. It was something that we did not notice until the caulking started to crack at the top of the sink.The plumber that reinstalled the toilet and pedestal sink was in and out of our house within 15 minutes Once he left we saw the toilet was a little off balance which was an easy fix but we didn't notice the sink issue for several weeks until the caulking cracked. Again, my husband was able to fix this and re-caulk around the sink but if the plumber had taken time to check over his work, it would not have happened.
We love our new floors and have had so many complements on them!