I was impressed from day one. I received an estimate from a professional and as we discussed options he manipulated the calculations right on his computer. I was able to bring home samples. I was able to take advantage of the finance plan after the helpful staff assisted me. The installers dealt with my questions and concerns with a professional attitude, even when they discovered wood rot. They stopped, explained, and they corrected the issue, while maintaining the timeline. The floor is even, straight, and looks awesome throughout the living room, dining room, kitchen and three bathrooms. After each sections were completed, which allowed me to live in the house they moved the furniture back. After the completion, we did a walkthrough and was able to receive some extra tiles and the instructions on how to replace them.....when life happens.