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Gina Mawyer
May 02, 2018
After a terrible experience elsewhere we went over to Baystate Rug. I picked an in-stock carpet on Sunday and it was measured and installed by Wednesday!! Scott in sales was great to work with and the installers were pleasant and professional. Overall a great experience.
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Responded on: May 01, 2018 05:00 PM

Thanks for the review, Gina! We're glad you are happy with your experience!
Sue Zamis
Dec 06, 2018
I used Baystate Rug on a few occasions. I had an outstanding experience every time. Sales team was very knowledgeable, great installation and competitive pricing! All around excellent experience.
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Teddy Hebert
Aug 15, 2018
East longmeadow was better
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Andrea Louise French
Jul 02, 2018
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Tedwakem
May 31, 2018
I am selling my home.maid mistake going to a large company.four weeks ago they promised the would have my carpet in I four days. Each weekend they had a excuse. My open house isu Sunday. Call baby state rug in east longmeadow and they sai if I picket a rug in stock they would put it in next day which they did. The installer came at the time they and did a great job.
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Dave Helman
Feb 28, 2018
Have used Bay State many times in the past. They are our "go to" for our flooring needs. Always pleasant and helpful.
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Andrea Louise French
Feb 07, 2018
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Mm Whittemore
Jan 16, 2018
So far, a pleasent experience. First time there, and we'll see how the fulfillment portion goes.
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Daniel LaMontagne
Nov 26, 2017
we have had floors put in twice and they came out great both times
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Bill Fiore
Nov 27, 2016
Great price, great team, great job and a great new floor.....what more can I say?
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Bill Fiore
Nov 27, 2016
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Denise Lacharite Audette
Aug 16, 2016
We chose Baystate to install hardwood flooring and carpeting throughout our home. Every step of the way, we were thrilled with not only the product choices but the entire crew. Everyone from sales, management, delivery and installation proved to be very knowledgeable and prided themselves with great customer service. Our project had a few hurdles but were swiftly resolved with everyone being happy. I can highly recommend Baystate and the entire crew from the Chicopee location. WE LOVE OUR FLOORS!
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Marion & Ed L
Dec 10, 2015
We would like to commend our salesperson Phil as well as the owner for their outstanding customer service! In these days, where so many have lost sight of the true meaning of customer service, it is nice to know that Baystate Rug & Flooring has not! Fabulous job, you have gained a loyal customer, we will be back for all future needs. Thank you so much.
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Marion & Ed L
Dec 10, 2015
We would like to commend our salesperson Phil as well as the owner for their outstanding customer service! In these days, where so many have lost sight of the true meaning of customer service, it is nice to know that Baystate Rug & Flooring has not! Fabulous job, you have gained a loyal customer, we will be back for all future needs. Thank you so much.
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C L
Nov 24, 2015
We found Kevin and Joanne in the office were so nice to deal with. They always followed thru with calls or emails . they are very knowledgeable and had great suggestions for our new floor. There are hundreds to chose from. The installers were right on time, very professional,pleasant and cleaned up . We would use them again .
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Michael Chunyk
Apr 16, 2015
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Michael Robert
Apr 16, 2015
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Jadyn James
Jan 29, 2015
Excellent Service, friendly people, reasonable prices!
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A Google User
Nov 13, 2010
Overall, good job. However, it's highly recommended to change the TV commercial, especially the annoying guy with a fake accent.
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