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Stephen TEW
Apr 12, 2019
Love the flooring. Traci was wonderful to work with, and had many options. Installation was quick and hassle free
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Ashley Gardner
Mar 22, 2019
Exceptional customer service and professional install staff!!
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Victor Vieira
Feb 19, 2019
Good place to buy floor services. All Floors RZ LLC is a subcontractor them and they are the best installers
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Tori Crook
Jan 31, 2019
I was blown away by the fabulous job that the Carpet Den crew did! Our carpets were in terrible shape and I could not wait to get them replaced! I got several other estimates and Carpet Den was willing to work with my budget and come up with multiple options in my price range! The carpets look even better on the floors than they did in the samples! Still can't get over how great our house looks now! Traci was amazing! She came to my house and brought samples and helped me match up and pick out EVERYTHING! I will recommend them to everyone I know! Beyond impressed!
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Erin Gross
Jan 15, 2019
My entire experience was a great one!! Traci was absolutely amazing! She was knowledgeable, friendly and thorough. The installation was less than a week after my quote and the install team was punctual, nice, and worked cleanly and quickly. I highly recommend them!
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Lisa Sexton
Nov 10, 2018
Very helpful. I told them what I could spend and they never pushed me to go over my budget Good quality merchandise
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Brittney Redden
Nov 02, 2018
Brittni at Carpet & Den Interiors is amazing! She did a fabulous job at making my shopping, selections and finance experience the best possible! I never had to worry through the whole process! Their installation team is the bomb and very good at what they do! I felt well taken care of and will for sure be back on the next redo!
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Joel and Sharon Vance
Sep 24, 2018
Carpet Den was the flooring contractor for our new home. We've had repair work done on our flooring since we have moved in and customer service is Exceptional. Cornell is a true professional and his attention to customer needs should be commended. Darci, our sales agent, has always been there and would come to our home to make sure she understood our needs. We can't say enough about how much we appreciate Cornell and Darci. Thank you so much!!
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Lauren Spangler
Jul 28, 2018
Carper Den is professional, quick, and reasonably priced! They were able to match our existing hardwood perfectly to install in other areas of our house. Their installers were on time, got right to work, and were very detailed oriented. We are extremely happy with our final product and would reccomend them to everybody.
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Danya Clairmont
Feb 09, 2018
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Beth Stevens
Nov 22, 2017
Great customer service from David Lewis! I went into Carpet Den to find some carpet to replace a stairway. David Lewis was extremely helpful and made the experience a breeze for me. I will definitely be back!
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Responded on: Dec 15, 2017 04:00 PM

Thank you for your review, Beth! Customer service is our #1 priority, so we're glad to hear that finding your carpet was such an easy process.
Laura Morrissey
Nov 20, 2017
Great job refinishing existing hardwood! Gave us detailed steps of the process and kept us informed of the daily progress even sending us pictures. Prices very reasonable and competitive. Very pleased.
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Gary Williamson
Sep 11, 2017
Great selection of floor treatments.
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Responded on: Oct 01, 2017 05:00 PM

Glad you enjoyed it, Gary. Thanks for visiting Carpet Den!
Aug 31, 2017
Great Experience!
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Darrell Pitzer
Jul 19, 2017
Flawless. Store had plenty of samples to choose from, and let us take samples home to view them with our lighting. Got a prompt response when we asked for someone to measure and give us an estimate. We were able to agree on an installation date. The workers called before arriving each day, and were always on time. They were very careful with our furnishings, and they worked hard to keep the construction dust and debris to a minimum. The job was completed earlier than promised, and the result is fantastic. No problems whatsoever, and the installed product is magnificent.
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Darrell Pitzer
Jul 18, 2017
Flawless job. The store had plenty of samples to choose from, and let us take samples home to view them with our lighting. Got a prompt response when we asked for someone to measure and give us an estimate. We were able to agree on an installation date. The workers called before arriving each day, and were always on time. They were very careful with our furnishings, and they worked hard to keep the construction dust and debris to a minimum. The job was completed earlier than promised, and the result is fantastic. No problems whatsoever, and the installed product is magnificent.
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May 02, 2017
Taylor was prompt in returning messages and worked well with my schedule. He quoted me a price below that of competitors and did fantastic work on my floor repair. Highly recommend Carpet Den.
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Apr 27, 2017
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Apr 27, 2017
great experience.
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Apr 27, 2017
Great Experience!
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Maria Binkley Latham
Mar 06, 2017
We've had CDI install carpet twice in our home -- the first time when we purchased it and then again when we built out our basement. Lisa McNeese was the ultimate professional and able to recommend products that fit our lifestyle, home and budget. The installers (the same ones both times, by the way!) were quick, efficient and did a great job. They went about their jobs quietly and left no mess behind. It was a great experience all around and I would gladly recommend them to anyone who was looking for flooring.
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Olivia B.
Feb 27, 2017
Carpet Den did an excellent job on my wood flooring. They provided new wood for the back part of my house (the den). They got it installed and then sanded the existing wood in my front rooms. After it was all stained and everything else they do, it looks like I have ALL new flooring throughout my house. The price was good and I'm so pleased. Thanks to everyone at Carpet Den for a job well done.
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scott layden
Jan 24, 2017
Just installed high end carpet with tough matching pattern. Couldn't be happier. Pros all around and worth a slight premium.
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Brad Sherp
Jan 15, 2017
Knowledgable staff and decent prices. We got a custom oversized rug made here for less than other rug stores.
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Tyler Stirling
Nov 15, 2016
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Kevin Gilmartin
Nov 09, 2016
Service and pricing was great and they installed the hardwood 3 days after I signed the paperwork. Highly recommended!
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Leandro Melo
Oct 18, 2016
The installation team is friendly and very work.
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Oct 10, 2016
We absolutely LOVE our floors!! Pam is the BEST! She was always on top of things and SO friendly! Very professional! Our installers were fantastic! They cleaned up all of their mess, and we hardly had any dust in our home from the removal of carpet. I would recommend this place to anyone! Carpet Den, you are a great company!!!
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Sep 06, 2016
Great experience at Carpet Den. Courtney made me shopping process easy. Appreciated the follow up on the details. Installers were courteous and clean.
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A Google User
Jul 22, 2016
Me and my husband just recently visited Carpet Den Interiors. Their staff was very educated and helpful when it came to picking out my flooring. We redecorated our whole home in one stop. I would highly recommend Carpet Den!
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Shalene Archer
Apr 21, 2016
We have purchased carpet from the Carpet Den on two different occasions and had wonderful experiences both times! They helped us find the most quality product within our budget and gave us fantastic customer service! The installers were very hard-working, kind and careful with our home and belongings… we couldn't be happier!! Thank you Traci and staff!!
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Ginny Nicholson
Mar 17, 2016
Perfect experience. Replaced our entire 1st floor with new carpet. Installers were on time and professional. Highly recommended
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Carol McManamay Yuill
Nov 08, 2015
My husband and I were ready to replace all of the floors in our home and turned to Lisa at Carpet Den Interiors to walk us through the process. We are so glad that we did! She was amazing! She was patient, kind and always willing to answer our crazy questions! From Lisa helping us pick out just the right carpet and hardwood all the way through to the installation crew. They were top notch with customer service! Thank you thank you! Our house has been transformed:)
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Meredith Hampton
Jul 14, 2015
We worked with Ashley and she was great about communication, education and follow through. The installation team was friendly and hard working! I will use them again in the future.
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Ron Davis
Apr 25, 2015
Caye and I have been building speculative and custom homes in the Nashville area for over 23 years. We have never worked with anyone more knowledgable and responsive to our customer's needs then Pam Schmidt at Carpet Den in Cool Springs. When we call to set up an appointment for a customer, Pam takes over that whole segment of the project. She personally comes out and measures every room, assists in colors and selection, monitors orders to make sure we get the product when we need it and the installation is scheduled when we need it. Just a few days ago we referred a close friend to Pam. Last night she said that she and Pam had been in communication and she could not be happier with the attention she was getting. Also want to give a shout out to Tony and his crew that handles all of our installs. They are the best! We look forward to working with Pam and the folks at Carpet Den in the future.
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Angelica N
Jan 22, 2015
Best pricing & service After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered her assistance. I explained I wanted a nice grade carpet- one that could still look even once it's weathered by kids, pets & natural wear and tear. Traci came over to my home a few days later to help my husband & I decide one what would be a good fit and work with our budget. I appreciated her desire to help us find the perfect fit and she never once tried to oversell us on anything- so refreshing! I highly recommend Carpet Den! Ask for Traci.
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Tom T
Jan 15, 2015
We needed new flooring for our daughter's room. As she has a misbehaving cocker spaniel, we really didn't know what would be best. Our next-door neighbors had always used Carpet Den, so we thought that we'd give them a shot. Lisa helped us figure out that what we probably needed was manufactured flooring. They had a great selection, their price was more than competitive, and there was no pressure to make a decision. Three days later, the flooring was installed. The floor looks great (except for all of the dirty clothes now covering it). Would highly recommend.
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Lee M
Jan 02, 2015
I was expecting Carpet Den to be very expensive because they are in Franklin and because their showroom is so nice. I have to say I was really surprised when I had the sales lady come to my house and give me an estimate. I had a couple of other places out to give me quote (including Empire which was OUTRAGEOUS), and when all was said and done I was pleased to see that Carpet Den was very reasonable and offered a lot more choices. The sales lady was very knowledgeable and also really helpful when it came to picking colors. The installers were very nice and did a super job. They cleaned up after themselves and the job went without a hitch. Definitely give Carpet Den a call.
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J. M
Dec 31, 2014
This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke to Traci and by that afternoon she was out taking measurements of my rooms and came prepared with several different flooring samples of both hardwood and carpet. Of course I contacted a couple other places for estimates but quickly realized they were lacking in customer service (one place said they didn't have anyone who could help me at the moment as I watched a couple employees walked out the door to go next door for lunch). Everything just "felt right" at Carpet Den and when I finally got the estimate I knew they were the right choice for us. Great selection, great staff (sales & installers) and great prices. What more could you want?? You don't have to start here but you certainly won't have to look any further!
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Niki J
Dec 20, 2014
Carpet Den is great! I was hesitant to try them thinking they would be too expensive based on their location - after pricing carpet at other stores and not being satisfied with the price or quality of service I decided to give them a try. I was pleasantly surprised. Traci McCormick was great to work with and was so helpful in finding just the right product for me. The installers were great to work with and did a great job. I would definitely recommend them to anyone looking for carpet or flooring.
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Jeremy Meadows
Aug 23, 2014
Traci with Carpet Den Interiors was great to work with. She actually listened to our flooring needs and helped us select a great engineered hardwood floor. I highly recommend Traci and Carpet Den Interiors!
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Patricia Wright
Apr 01, 2014
Carpet Den ROCKS! From the friendly customer service to the wonderful selections of carpeting. Not to mention great prices. We will never shop elsewhere for flooring needs. Thanks Carpet Den!
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Maebry McNeese
Nov 12, 2013
I wanted to let everyone know about my experience with Carpet Den Interiors. I found the salesperson to be very knowledgeable and helpful. She knew exactly what I needed for my home. The process went very smoothly and the installers were awesome. I was also surprised that the prices were right in line with the other bids I got. Glad I went with them!
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