After visiting a few carpet places, I stopped into Carpet Giant for assistance finding the right carpet for my master bedroom, landing area and stairs in my first new home. The sales person took the time to find out if I had any special needs (pets), what was the style of my home (modern) and offered product selections that were appropriate and in my price range (moderate). The sales process was seamless and they worked with me to get the carpet installed on time with a very short deadline. Overall the sales part of my purchase was terrific.
A few years after the carpet was installed, I noticed some fading in a few spots so I contacted Cynthia Delgadillo in customer service who asked me to send her photos. She immediately filed a claim with the manufacturer, followed the claim and gave me updates, and facilitated getting the carpet replaced under the manufacturer warranty. Cynthia provided me the best customer service and follow-up.
The installation on both occasions were perfect. The installation guys at Carpet Giant are excellent and very skilled at their trade. They were careful and did not damage any walls, doors or baseboards during both installations. Hugo was the installer the second time and did the whole job himself in just over 3 hours and it looks beautiful.
I highly recommend Carpet Giant for flooring and carpeting as the whole process of from sales, customer service, to installation was flawless!!