We went to Carpet Land based on reviews and ratings from Angie's List, and received a very friendly welcome. Phil, our salesman, showed us a variety of tiles and let us take sampels home. We decided on 12" porcelain tile, with grout in a coordinating color that doesn't require separate sealing. Jim came out to measure and explain how the carpet and underlayment would be removed, and how the tile would be installed, including around built-in shelving. In addition to friendly and detailed information, Carpet Land also gave us the best price estimate for the project. The installation team did an excellent job, finished in a day and a half, left the work area spotless, were friendly and courteous, and even helped move a heavy piece of furniture. The floor is gorgeous, exactly what we wanted, and I can't imagine any better service. We'll definitely call Carpet Land the next time we need flooring.