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Ann Martin
Dec 10, 2018
Paul was a wonderful help during my carpet selection. The installers was terrific and professional. Would highly recommend DeSitter Flooring.
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Ann
Dec 10, 2018
I had a tight deadline and Karen helped me get the carpet installed quickly. Very happy with installation also.
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Janet Jarvis
Dec 09, 2018
Paul was so helpful. He knew his merchandise and helped us make a good choice. This is the reason we always go to DeSitter!
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Candi
Dec 04, 2018
The store is welcoming and attentive. Tim did a great job of listening to my needs and provided the aporopriate carpet selections for my needs. My room was measured and carpet was ordered and installed within a couple of weeks. Happy with the whole process.
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ANNAMARIE JAMISON
Dec 03, 2018
Wonderful customer service from start to finish with our whole house carpeting project, Everyone at DeSitter was so very kind and knowledgeable about the carpeting and the installation. Paul was a wonderful salesperson!
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Dave and Missy
Dec 03, 2018
Good experience with Allan our salesperson. Price was better than we had expected. Delivery was adjusted easily for a problem we experienced. Installation was on time and the whole job looks great.
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Michele Heinz
Dec 03, 2018
The only place we would ever buy carpet. This time it was one of the last pieces of our second floor remodel. We ordered in mid-August and scheduled a specific mid-October installation date. Terri had several samples sent to us so we could see colors against our paint. The installers were right on time and they were amazing, so professional and hardworking, and cheerfully moved around the big pieces of furniture into different rooms at my husband’s request—they even assembled a bed that was in pieces. The carpet is beautiful and we could not be happier with it or the entire DeSitter experience.
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joe
Nov 16, 2018
First time using De Sitter and I will definitely return when I need flooring. Hana was great not pushy and helped with color selection and product. Great salesperson.
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The Faheys
Nov 15, 2018
This is the second time we've had DeSitter install more hardwood flooring because of the trust earned, and the quality of workmanship. Our sales rep, Tim, guided us through the process and answered all questions. Scheduling was efficient with Colette. Installer Alejandro and crew were polite and meticulous, doing their best to make us satisfied. Even the carpeting adjuster was thorough. We would definitely use DeSitter again for our flooring needs.
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Earl and Mary Signer
Nov 09, 2018
Refinishing of our hardwood floors was professionally done with excellent results. Can't say enough for Todd and his crew.
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Ken and Louise
Nov 08, 2018
Our sales rep Hanna was very helpful when making our final choice on wood flooring. Our installer worked very hard to make sure that we were totally happy with the installation. Looks great!
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Responded on: Nov 30, 2018 01:10 PM

Ken - We are so glad your new hardwood floors look great and the installers did such a wonderful job. Thank you! Christy D - Client Services
Deb & Fred
Nov 07, 2018
Terry at the LaGrange store was very professional and courteous. She helped us select the perfect carpet. The installation went super well and we are extremely happy with our new carpeting!!!!!
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Responded on: Nov 30, 2018 12:54 PM

Deb - We are so glad you found the perfect carpet and are so extremely happy. We hope you enjoy it for many years to come. Thank you! Christy D - Client Services
kathy malpede
Nov 06, 2018
Once again, DeSitter provided excellent service at a great price. Love working with them!
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Bridget
Nov 04, 2018
We will definitely be a return customer! Our designer highly recommended DeSitter for carpet in our family room. Alan was very responsive and helpful, wonderful selection of carpet and great padding, installation team was prompt and precise. Very happy customers!
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Responded on: Nov 30, 2018 12:35 PM

Bridget - We are so glad you are happy with your new family room carpet. We look forward to working with you in the future. Thank you! Christy D - Client Services
Jane Bleed
Nov 03, 2018
Hana, at the Wheaton store, was fantastic! She offered valuable insight, wonderful suggestions, and we are thrilled with the results.
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Responded on: Nov 30, 2018 12:20 PM

Jane - We are so happy to hear you are thrilled the results of you new flooring. Hana is FANTASTIC and works hard to make sure her customers get what they want and what they need. Thank you! Christy D - Client Services
Sunny
Oct 31, 2018
Joanne at the Glen Ellyn store was a huge help in selecting bound carpet for our living room rug. She was knowledgeable and provided great input in helping make my selection. The delivery guys were prompt, polite and helpful! Love my new rug!
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Responded on: Nov 30, 2018 12:10 PM

Sunny - We are so glad you love your new rug! Thank you - Christy D - Client Services
D. Anderson
Oct 30, 2018
Paul in the Glen Ellyn store was extremely helpful and patient. Not having bought carpet for several years he was great at letting me know the current trend as well as what would work best in my home. I would highly recommend Paul Massey when looking at carpet or flooring for your home or business. The installers were fantastic! They were timely, courteous and did a great job.
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Responded on: Oct 31, 2018 07:39 AM

Time flies and trends do change..even with flooring. Paul is great at staying up to date with everything and knowing how to put it all together to fit your needs. We would never be able to finish a job without the help of our skilled installers. Thank you! Christy D - Client Services
Andrew Scott
Oct 29, 2018
Great experience from start to finish. Sales staff, Hana, was patient and knowleageble about different products. Never felt rushed to make a decision only the correct one. Installation was great and accomodating our need of 2 days to empty rooms. Installers were very professional. Highly recommend the personalized approach DeSitter gives the customer vs. a bigbox store.
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Responded on: Oct 31, 2018 07:25 AM

Andrew - Thank you for such kind words. We do pride ourselves on providing a personal touch. Hana is just amazing, she really does know her products and goes above and beyond to understand the needs and wants of her customers. Thank you! Christy D - Client Services
Mary ann Schmitt
Oct 27, 2018
We have used DeSitter over the years. Always satisfied. Installers did a great job.
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Responded on: Oct 31, 2018 07:11 AM

Mary Ann - We love to hear from repeat customers and to know that you are always satisfied with the experience. We look forward to working with you in the years to come. Thank you!! Christy D -- Client Services
Kenneth Craig
Oct 25, 2018
We've bought from desitter for years.Always comfortable to deal with. They just installed another room carpet and promptly, and well done installation. Carper looks great. Installers did a neat job.
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Responded on: Oct 31, 2018 07:03 AM

Kenneth - Always nice to hear from repeat customers and even nicer to know we have provided excellent service each and every time. Thank you! Christy D - Client Services
Jon Burke
Oct 23, 2018
Desitter helped us replace the runner on our stairway. Both the sales and installation experience were very professional and pleasant.
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Responded on: Oct 31, 2018 06:50 AM

Jon - We are glad we were able to help you replace your runner on your stairway. Thank you! Christy D - Client Services
Amy L
Oct 23, 2018
I cannot say enough about how great the quality of both the service and products are at DeSitter. Since we just bought a new home and have had a lot of contact with different companies for renovations and services, I can say that DeSitter is by far the best we worked with. We were in a time crunch to finish the basement for in-laws coming in from overseas. After picking out a fabulous wool carpet (on a great sale!), Joanne rushed to put through our order for vinyl planks that we were also putting in the bathroom. Everything came in on time: vinyl went in on Mon, carpet on Tues, and our guests came on Wed. Don't bother going to another company for your flooring needs. DeSitter has everything you need, at great prices, and will treat you and your house with respect.
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Responded on: Oct 29, 2018 05:00 PM

Amy - What kind words! We are so glad to hear that all the pieces of the puzzle fell into place for you. Joanne is just wonderful at making sure her customers get what they need and want. Thank you! Christy D - Client Services
John
Oct 21, 2018
Tim helped us select the type of flooring that was best suited for our needs. Once we decided on our flooring the entire process from quote to installation went smoothly and we are very happy with our new flooring.
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Jennifer Rowe
Oct 20, 2018
From the time we walked into the showroom till the carpet was installed, very professional and helpful. The installation was very good. Will go back to DeSitter when we need to make another flooring purchase.
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Sharon Finneran
Oct 19, 2018
The whole experience was great and the installer went above and beyond to do a good job. He was quick and cleaned up after himself. He covered his feet when he came in and replaced bins in closet without being asked to. It looked and felt great and I was very impressed.
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Edward Hoffman
Oct 19, 2018
I chose DeSitter in the first instance because I had always heard good things about them. True to form, I was extremely satisfied with the quality of service which I received from the time I entered the store to make a carpeting selection until the completion of installation. It was a real pleasure doing business with them.
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Responded on: Oct 22, 2018 10:34 AM

Edward - We are so glad you chose DeSitter for your flooring needs, it was our pleasure to serve YOU. Thank you! Christy D - Client Services
Joan O’Halloran
Oct 17, 2018
We had a great experience when purchasing carpet at DeSitter, from choosing carpet with Allen to installation with very professional, hardworking men. We’re very pleased with DeSitter.
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Responded on: Oct 22, 2018 09:17 AM

Joan - We are so glad you had a great experience from beginning to end. We are pleased you are pleased! Thank you! Christy D - Client Services
MHorsley100
Oct 17, 2018
Great workmanship. The installed wood and carpet flooring looked great!
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Responded on: Oct 18, 2018 05:00 PM

We are so glad your carpet and hardwood look great. Thank you! Christy D - Client Services
ANNAMARIE JAMISON
Oct 16, 2018
We had a great experience with DeSitter from start to finish! Paul was a wonderful salesperson who answered all of our questions. He was very patient with us through out the whole carpet selection process! Our whole house carpet was installed in 3 phases and it worked out wonderful! The installation crew did a great job! Also the office staff were very helpful and attentive to our needs! We are so glad that we found DeSitter! Thanks for a job well done!
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Responded on: Oct 16, 2018 06:40 AM

Anna Marie - We are so happy you chose us to help you carpet your whole house. We work hard to make the process a little less stressful. Thank you! Christy D - Client Service
Pat Vanderberg
Oct 16, 2018
I had a great experience working with the staff at DeSitter. The installation team did an excellent job and was on time and polite.
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Responded on: Oct 18, 2018 05:00 PM

Pat - We are so glad you had a great experience with DeSitter and your installation went off without a hitch. Thank you! Christy D - Client Services
Maria Carter
Oct 15, 2018
I had a rug cut and was very pleased with the results. Pick up and delivery went smoothly. As usual Terry had all the details at her fingertips. Well done.
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Responded on: Oct 16, 2018 06:21 AM

Maria - We are so glad you are pleased with your new rug. Terry really does have all the answers. Thank you! Christy D - Client Services
Ginger Wheeler
Oct 15, 2018
Everything went as planned. Great job by Desitter
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Responded on: Oct 16, 2018 06:17 AM

Ginger - We are so glad your install went as planned. Thank you! Christy D -- Client Services
Joe lenhardt
Oct 15, 2018
We had our Living and Dinning room done by You in 2016 and couldn’t Happier! That is why we also ordered more flooring for our Kitchen in 2018 but had it installed by our contractor due to timing considerations!
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Responded on: Oct 16, 2018 06:12 AM

Joe - We love to hear from repeat customers. We do our best to meet the needs of our customers and believe it is team work that gets jobs done. Thank you! Christy D - Client Services
George Laws
Oct 14, 2018
Sales Associate Allen was knowledgeable and very helpful. Carpet was delivered quickly and installers were careful. Carpet was installed very well and looks great. We will be back for our other needs.
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Responded on: Oct 15, 2018 07:21 AM

George - Allan is always helpful and knowledgeable. Our installers are very skilled at what they do and work hard to make sure your flooring looks and performs as it was meant to. We look forward to working with you in the future. Thank you! Christy D - Client Services
Joan Wash
Oct 13, 2018
Very professional installation. They arrived and completed the carpet installation in two bedrooms in 3 hours. This included the moving of all the furniture. Carpet looks great.
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Responded on: Oct 15, 2018 07:16 AM

Joan - We are so glad to hear your new bedroom carpet looks great. Our installers are always professional and make sure they do the best job possible. Thank you! Christy D - Client Services
Chris wagner
Oct 12, 2018
Timely, professional, install and quality products. Great customer service.
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Responded on: Oct 15, 2018 07:11 AM

Chris - We are so glad to hear you had a great and professional experience with DeSitter. Thank you! Christy D - Client Services
Anthony Mlcoch
Oct 11, 2018
My wife and I had hard wood floors installed in our kitchen and our living and dining room floors refinished by DeSitter. They did a fantastic job. Alex and his crew knew their craft and answered all our questions and concerns. We highly recommend DeSitter for your flooring project.
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Responded on: Oct 12, 2018 11:27 AM

Anthony - We are so glad you are happy with your new and refinished hardwood floors. Alex and his crew are very skilled at what they do. Thank you! Christy D - Client Services
Elizabeth Severino
Oct 11, 2018
Carpet arrived quickly. Installers were very friendly and did a great job. Would absolutely use DeSitter flooring again
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Responded on: Oct 12, 2018 10:54 AM

Elizabeth - We are so glad to hear your installation went off without a hitch. We look forward to working with you again. Thank you! Christy D - Client Services
Tom Dillon
Oct 10, 2018
They did a great job and the carpet looks great
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Responded on: Oct 12, 2018 10:46 AM

Tom - We are so glad your carpet looks great! Thank you! Christy D - Client Services
Jeff Rajski
Oct 10, 2018
From our first visit to the store we knew we made the right choice. The installers were amazing and we would reecomend Desiiter to our friends!
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Responded on: Oct 12, 2018 10:44 AM

Jeff - We are so happy to hear you decided on DeSitter for your flooring needs. Our installers are amazing and we would never be able to finish a job without them. Thank you! Christy D - Client Services
Kathy Purdy
Oct 08, 2018
Outstanding service. Very kind and helpful.
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Responded on: Oct 10, 2018 08:11 AM

Kathy - We are so glad we were able to provide you with outstanding service. Thank you! Christy D - Client Services
Jayna Gallagher
Oct 08, 2018
We have been using DeSitter for years when we need some sort of flooring. Not only do they use top quality materials, but they bend over backwards in providing top quality service. As long as we have floors to be covered, we will continue to use their expertise!
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Responded on: Oct 16, 2018 05:00 PM

Jayna - We are so glad to hear from repeat customers. We pride ourselves on always offering the best service we can. We look forward to working with you for many years to come. Thank you! Christy D - Client Services
Lois Bach
Oct 06, 2018
They did a nice job of refinishing my floors that were 26 years old from the last time they were done. They look like brand new.
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Responded on: Oct 11, 2018 05:00 PM

Lois - We are so glad you love your refinished floors and that they look brand new! Thank you. Christy D - Client Services
Mike Patton
Oct 05, 2018
The entire process went without a hitch! We were living out of town for the install and all went well. Had tile and carpet installed.
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Responded on: Oct 05, 2018 01:30 PM

Mike - We are so happy to hear the install went smoothly. Thank you! Christy D - Client Services
Francis Connelly
Oct 05, 2018
From our initial consultation to our final decision to installation, it was so easy to work with the team at DeSitter. They asked us pertinent questions regarding our back porch rehab, really listened and their suggestion actually ended up saving us more money. We are very happy with our 3 season room carpeting and highly recommend the good folks at DeSitter.
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Responded on: Oct 11, 2018 05:00 PM

Francis - We are so glad we not only helped you find what you needed and wanted but that we saved you money in the process. We hope you enjoy your 3 season room for many years to come. Thank you! Christy D - Client Services
Michael Horsley
Oct 04, 2018
We had oak flooring and carpet installed in our home. The whole experience was very positive. The sales rep was very knowledgeable about the products and the pricing. The delivery and installation workers were great. I would have no problem recommending anyone to this company for flooring needs.
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Responded on: Oct 05, 2018 07:28 AM

Michael - We are so glad you had a positive experience with both your hardwood and your carpet. Thank you! Christy D - Client Services
Joanne
Oct 04, 2018
We choose DeSitter over a another carpet company that had the same carpet for a cheaper price. We were not disappointed. Our salesman, Alan, was very knowledgeable and the installers were very professional. I would recommend DeSitter to anyone.
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Responded on: Oct 05, 2018 07:23 AM

Joanne - DeSitter is so honored that you chose us to install your carpet. Quality service and installation are what make a great product look and last as it should. Thank you for choosing us! Christy D - Client Services
Christine Summers
Oct 03, 2018
Great selection, excellent customer service, very good installation, clean and timely. Would use their service again and suggest it to neighbors, friends and family!
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Responded on: Oct 11, 2018 05:00 PM

Christine - We are so glad to hear about your experience. It always warms our hearts to hear such nice things from our customers. Thank you! Christy D - Client Services
Michael Palmisano
Sep 30, 2018
We return to DeSitter for all of our carpeting needs. From the sales team to the installation team, we are always very satisfied with the service, professionalism, and quality of products.
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Responded on: Oct 05, 2018 07:12 AM

Michael - It is always so nice to hear from repeat customers, especially ones who are so very satisfied with our service and our products. We take great pride in providing nothing but the best. Thank you! Christy D - Client Services
Andrew Scott
Sep 29, 2018
From the friendly and knowledgeable Hana, our salesperson, to the installers, everything was top notch. Will definitely be back for other flooring needs. Well done!
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Responded on: Oct 05, 2018 07:06 AM

Andrew and Laura - Hana is so very friendly and so very knowledgeable! She always goes above and beyond to ensure our customers get exactly what they need and what they want. Our installers are the icing on the cake, it is their skill that ensures the product looks and performs perfectly. Thank you! Christy D - Client Services
Susanna Donnelly
Sep 27, 2018
Extremely helpful staff in house, quick service and great selection. Installers were professional, neat, friendly and fast. End product looks beautiful. Would definitely use DeSitter again.
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Responded on: Oct 05, 2018 07:00 AM

Susanna - We are so glad to hear your flooring looks beautiful and that our staff provided such great service. We look forward to working with you in the future. Thank you! Christy D - Client Services
Donna Mullahy
Sep 26, 2018
Terry Maliska was helpful, prompt and professional. She always responded quickly and politely to any and all questions asked! The installers did a perfect job and asked what my preferences were prior to starting the project.
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Responded on: Oct 05, 2018 06:41 AM

Donna - Terry is an amazing salesperson and really knows her flooring. Our installers are top notch and take great pride in their work. Thank you! Christy D - Client Services
Lynn Dragisic
Sep 23, 2018
I recently purchased bedroom carpeting from DeSitter. The assistance that I received from Allen and the installation was excellent. I would definitely purchase additional carpet there.
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Responded on: Sep 26, 2018 08:00 AM

Lynn - We are so happy to hear you received excellent service from Allan and our installers. We pride ourselves on providing top notch service to all our customers. We look forward to working with you in the future. Thanks you! Christy D - Client Services
Urania
Sep 21, 2018
Dealing with Paul and De Sitters was a very pleasant experience for being a first time customer. Paul explained the different ways the carpet could be installed on my stairs and hallway. Installation went smoothly and installers were very thorough. I would recommend De Sitter flooring to my friends. I'm definitely going back and looking for new flooring for my kitchen. I do believe I received a great deal. Thanks Urania/Glen Ellyn
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Responded on: Sep 26, 2018 07:38 AM

Urania - We are so happy to hear you had a pleasant first experience. We cannot wait to work with you on your kitchen update. Thank you! Christy D - Client Services
Barbara Valocik
Sep 19, 2018
From the moment I stepped into the store in Glen Ellyn, I knew that I had made the right decision of going to DeSitter. The selection was phenomenal and the sales representative was knowledgeable and helpful. The gentleman who measured the room was efficient and was finished quickly and produced a perfect product. The installation crew was professional, well trained and completed the project in a timely fashion and with minimum noise. They cleaned up when the project was complete and the room was perfect when they left.
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Responded on: Sep 21, 2018 08:01 AM

Barbara - We are so glad to hear from beginning to end your experience was such a positive one and you now have the perfect room. Thank you! Christy D - Client Services
Nic Bruns
Sep 19, 2018
On time, installed perfectly. Clean-up was great and they even put the furniture back exactly as it was.
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Responded on: Sep 21, 2018 07:55 AM

Nic - We are so glad your installation went off without a hitch and that the furniture move went as planned. Thank you! Christy D - Client Services
Hope Grant
Sep 18, 2018
I am thrilled with my new flooring! Product is of excellent quality & color. Everyone who sees it is very impressed and wants to know where I got it. DeSitter provided outstanding service including promptly answering all my questions and installing the flooring exactly as described on time. Workmen were very professional: detailed craftsmen, courteous and good communicators. I would definitely use DeSitter's services again in the future.
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Responded on: Sep 21, 2018 07:48 AM

Hope - We are so glad you are thrilled with your new flooring. We look forward to working with you in the future for all your flooring needs. Thank you! Christy D - Client Services
Nancy Dyl
Sep 18, 2018
This was our first experience with DeSitter- and we were highly satisfied. They offer quality products- excellent Customer Service- and finished on time. We recommend DeSitter.
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Responded on: Sep 21, 2018 07:37 AM

Nancy - We are so glad to hear you are highly satisfied with your new flooring. Thank you! Christy D - Client Services
Bruce Chisholm
Sep 17, 2018
DeSitter was excellent at each phase of the carpet buying experience. Our salesman, Tim O'Brien, took the time to understand our carpeting needs and installation requirements. The gentleman that did the measuring was prompt and expedient. I can't say enough good things about the installers. The crew showed up on time, They were very careful moving the big pieces of furniture and made sure the new carpet was perfect. DeSitter certainly met and exceeded our expectations.
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Responded on: Sep 21, 2018 07:29 AM

Bruce - We are so glad to hear we exceeded your expectations. We at DeSitter try our best to make the choosing and installing your flooring as stress free as possible. We hope you enjoy your new floor for many years to come. Thank you! Christy D - Client Services
Sandra Hadley
Sep 15, 2018
De sitter went above and beyond our expectations. Tim (sales) was knowledgeable about every type of flooring. He helped us to find wool carpeting that was within our budget and addressed our allergy concerns. Scheduling was timely and there was good communication throughout. The installers did a beautiful job as well ! We couldn’t be happier and would recommend Desitter highly !
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Responded on: Sep 18, 2018 08:42 AM

Sandra - We are so glad you found a wool carpet that meets all you needs, natural fibers are so beautiful! Our installers are a great bunch of guys and we could not complete a job without them! Thank you! Christy D - Client Services
Beth Lanning
Sep 14, 2018
This is the second time we've purchased from DeSitter. This experience matched my expectations and then some. The staff I met with in regards to making a few changes were very helpful and accommodating. Our carpet was installed by two excellent installers and overall a very good experience.
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Responded on: Sep 18, 2018 08:11 AM

Beth - We love to hear from repeat customers. The team at DeSitter work very hard to make sure our customers get exactly what they need and want. Thank you! Christy D - Client Services
Angela Gryzbek
Sep 13, 2018
Staff was very knowledgeable and respected my needs, budget, and last minute order changes. Install was performed in a timely manner.
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Richard Skrodzki
Sep 12, 2018
Entire purchase process through installation was excellent. Karen Gaimari was very, very helpful and the installers did an excellent job and could not have been nicer and more accommodating. Our several prior excellent Desitter experiences were related!
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Responded on: Sep 13, 2018 09:34 AM

Richard - Karen is amazing and our installers go above and beyond to make sure the installation goes off without a hitch. It is always nice to hear from a repeat customer. Thank you! Christy D - Client Services
Ray Kizelevicus
Sep 11, 2018
Last week DeSitter Flooring did a superb job installing our basement floor. From the first time we went into the store to the time the flooring was installed, everyone we met was very professional and knowledgeable. The salesperson helped us to decide exactly what kind of flooring was appropriate for our needs. The scheduler worked with us to change the original schedule because of other work that was being done. The installers had much expertise in installing the stairs and finally the floor installers worked to make sure that the job was done right. All in all, we had a very good experience with all facets of the project with DeSitter Flooring.
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Responded on: Sep 13, 2018 09:11 AM

Ray - We are so glad to hear that the whole team worked with you to not only ensure you got the right flooring for your needs, but to ensure we made scheduling as convent as possible for you. Thank you! Christy D - Client Services
Melissa
Sep 10, 2018
The install guys were quick, friendly and communicated well. In fact, they we're one hour early. I would have preferred a phone call for them to say they were on their way since it was so much earlier than anticipated. I was very impressed because I expressed concern that it was not the carpet that I picked out. Which certainly wasn't their fault just my eyes. they must have told somebody in the warehouse once they got back because I got a phone call very quickly from the store manager. It was a great experience all around.
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Responded on: Sep 13, 2018 08:21 AM

Melissa - We are so glad you had a positive experience. We value your fed back as it helps us better ourselves and our business. We do believe that communication and follow up are what sets us apart from others. We do try to take a personal approach to things. Thank you! Christy D - Client Services
Fran Rychlowski
Sep 10, 2018
Wonderful!
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Responded on: Sep 13, 2018 08:13 AM

Fran - We are glad to hear you are pleased. Thank you! Christy D - Client Services
Ron Chiodras
Sep 09, 2018
Excellent work
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Responded on: Sep 13, 2018 08:08 AM

Ron - We are glad to provide you with excellent service. Thank you! Christy D - Client Services
Gary Brandt
Sep 08, 2018
Our sales rep, Hana, did a great job of explaining the various types and styles of carpeting we were interested in and the two installers were very efficient and through.
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Responded on: Sep 13, 2018 07:56 AM

Gary - Hana is a wonderful sales person. She does really take her time. She explains everything to ensure her customers get exactly what they want and what they need. Our installers are highly skilled craftsmen who are key in making everything come together.
Melanie Guidi
Sep 08, 2018
From the sales floor to the finished installation everyone was terrific!
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Responded on: Sep 13, 2018 07:37 AM

Melanie - We are so glad to hear you were pleased with every aspect of your installation. Team work is what makes this a smooth process for our customers. Thank you! Christy D - Client Services
Harry McKee
Sep 07, 2018
We've shopped at DeSitter for a number of years. There's always a great selection of high quality carpets and friendly, knowledgeable salespeople.
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Responded on: Sep 13, 2018 06:54 AM

Harry - We are so glad that we are always able to provide you with what you need and want. DeSitter makes sure our selection changes with the times, but that our service does not. We will always continue to pride ourselves on excellent service. Thank you! Christy D - Client Services
Sharon Grzyb
Sep 07, 2018
We had flooring installed in our Living room and dining room that included the removal and disposal of old carpeting. All the work was completed in 7 hours and we are totally satisfied with the product and installation. Sales person Tim O'Brien was very patient with us as it took a few weeks to decide which floor we wanted. I highly recommend DeSitter Flooring.
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Responded on: Sep 13, 2018 06:45 AM

Sharon - We are so glad your selection and installation went smoothly. Tim is a very patient and informed sales person. We hope you enjoy your new Living Room and Dining Room flooring for years to come. Thank you! Christy D - Client Services
Mike Kohut
Sep 07, 2018
We have been using DeSitter Flooring for 20 years. They have installed all types of flooring in the 2 houses we have owned. Their followup is excellent. If there are any issues, they stand by their work 100% . Highly recommended.
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Responded on: Sep 13, 2018 06:20 AM

Mike - What an honor to have been providing you flooring for 20 years! We do stand behind our work and always make sure our customers are 100% satisfied. Thank you and here is to 20 more! Christy D - Client Services
Mike Kohut
Sep 07, 2018
We have been using DeSitter Flooring for nearly 20 years. They have done exceptional work on all types of flooring in the 2 houses we have owned. Their followup is exceptional and if there are any issues with the job, they stand by their work 100%. I highly recommend DeSitter.
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Karen Renzi
Aug 29, 2018
Amazing selection of products, knowledgeable and experienced sales associate, Karen Gaimari, quick turnaround, clean, polite, prompt and professional installers. I am an interior designer and DeSitter is my go-to place for flooring for myself as well as my clients.
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Responded on: Aug 30, 2018 01:12 PM

Karen - Thank you for your kind words, it is such a complement coming from an experienced designer such as yourself. Karen is an amazing sales associate who always takes her time to make sure the customer gets not only what they want but what they need. We are so glad we are your go - to place for flooring and look forward to working with you for many more years to come. Thank you! Christy D - Client Services
Carol Cibic
Aug 29, 2018
We recently had repair work done on our carpet and were impressed with the outcome
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Responded on: Aug 30, 2018 12:55 PM

Carol - We are so glad we were able to repair your flooring. Thank You! Christy D - Client Servies
Carol Cibic
Aug 27, 2018
Had repair work done and was impressed with the outcome
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Responded on: Aug 30, 2018 12:53 PM

Carol - We are so glad we were able to repair your flooring. Thank You! Christy D - Client Servies
Katie
Aug 27, 2018
Installers efficient and polite, finished quickly and cleaned up everything!
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Responded on: Aug 30, 2018 12:50 PM

Katie - We are so happy to hear your installation was efficient and the installers were polite. Thank you! Christy D - Client Services
Duane Holz
Aug 25, 2018
Service was good, team was friendly and on time. Follow up items were handled timely and professionally.
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Responded on: Aug 30, 2018 12:19 PM

Duane - We are so glad you are pleased with our service and all follow ups were handled professionally. Thank you! Christy D - Client Services
Rod OConnor
Aug 23, 2018
Installer was on time and did an excellent job of removing existing carpet and pad and installing the new carpet and pad.
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Responded on: Aug 24, 2018 11:15 AM

Rod - We are so glad to hear about your positive experience with the installation of your new carpet. We hope you enjoy it for years to come. Thank you! Christy D - Client Services
Ted MOULOS
Aug 22, 2018
Great company to work with. They refinshed our wood floors with minimal mess. They were on time and cleaned up after the project. The floors are beautiful! And their price was very competitive. Would use them again!
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Responded on: Aug 24, 2018 11:07 AM

Ted - We are so glad your new floors are beautiful and they went in with minimal mess. We can't wait to work with you again. Thank you! Christy D - Client Services
George Sacco
Aug 22, 2018
The service and performance of this company is terrific. We were contacted immediately any time we called and Tim O'Brian was the best. We had contacted other companies and never even received a call back! I would recommend your company highly. The carpet looks great and we are very happy. We are almost happy the flood happened as we like our new carpet so much better than the old one! JoAnn Sacco
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Suzanne Coulson
Aug 21, 2018
It was Informative, professional and friendly . I really liked no pressure.
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Responded on: Aug 24, 2018 10:57 AM

Suzanne - We are so glad you had a positive experience with no pressure. Thank you! Christy D - Client Services
Diane Luper
Aug 20, 2018
We love our carpet! It’s so soft and beautiful! Our associate was wonderful and very helpful! She helped us pick our color and type of carpet. She was very patient with us!
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Responded on: Aug 24, 2018 10:46 AM

Diane - We are so glad your sales person worked with you to ensure you got exactly what you were looking for. Thank you! Christy D - Client Services
Linette Georgen
Aug 20, 2018
Craftmenship of installation was great.
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Responded on: Aug 24, 2018 10:43 AM

Linette - We are so glad you are pleased with your installation. Thank you - Christy D - Client Services
Paul Sassano
Aug 19, 2018
You met all the expectations that were set during our first and only visit to your showroom. Carpet selection, installation, and carpet quality were all as we were told they would be.
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Responded on: Aug 20, 2018 09:38 AM

Paul - We are glad we were able to meet your expectations from your selection to your installation. Thank you! Christy D - Client Services
Andy S.
Aug 17, 2018
Very responsive to our questions. Installers showed up on time and did a good job. I would use DeSitter again.
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Responded on: Aug 20, 2018 09:34 AM

Andy - We are so glad to hear that we were able to answer all your questions and make your flooring experience a little easier. Our installers work hard to make to make your job complete. We cannot wait to work with you again! Thank you. Christy D - Client Services
Sue Jasien
Aug 17, 2018
Great service and installation
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Responded on: Aug 20, 2018 09:27 AM

Sue - We are so glad you had great service and installation. Thank you! Christy D - Client Services
Lisa Moze
Aug 17, 2018
I recently purchased four rooms of Fabrica carpeting from the LaGrange location. The selection and ordering process went very smoothly. The two installers were incredible! Such hard working guys and very accommodating. Cleaned up after themselves and were very polite. Took them all day to do the job but worth it. The carpeting looks fabulous!
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Responded on: Aug 17, 2018 02:01 PM

Lisa - We are so glad you love your new carpet! Our installers are a great bunch of men and take great pride in their work. Thank you! Christy D - Client Services
Linda Coen
Aug 17, 2018
From the first inquiry call to the final installation, the service was beyond perfect. The professionalism and customer service was exceptional
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Responded on: Aug 21, 2018 05:00 PM

Linda - We are so glad to hear you had an exceptional experience with us. Thank you! Christy D - Client Services
Maria McMahon
Aug 16, 2018
Very attentive to our needs regarding the area rug that was necessary for our entertainment room. Personnel walked us through many different options taking into consideration price point and functionality. I would recommend DeSitters to anyone!
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Responded on: Aug 17, 2018 01:42 PM

Maria - We are so glad we were able to find the right area rug for your entertainment room and at the right price. Thank you! Christy D - Client Services
Gina Trimarco
Aug 16, 2018
My carpet purchase went very smoothly. My salesman Allan was very responsive. You came out to measure very quickly, my order was placed and the carpet installed in a short time period. The quality of the carpet is very good also.
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Responded on: Aug 17, 2018 01:26 PM

Gina - We are so pleased to hear your experience was a smooth and quick process. Thank you! Christy D - Client Services
Ron Chiodras
Aug 14, 2018
Twice this summer, we've needed carpet repairs in our basement and both times the DeSitter crews were professional and did excellent work. We may need our wood floors resurfaced, and we intend to give DeSitter a call.
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Responded on: Aug 17, 2018 12:55 PM

Ron - We are so glad to hear we were able to repair your basement carpet for you. Our wood installers do beautiful work so please do keep us in mind! Thank you. Christy D. - Client Services
Art Regal
Aug 11, 2018
We've made two carpet purchases now from De Sitter and have been extremely pleased with each. Both of our salesmen, Tim O'Brien and Paul Massey, were very knowledgeable, easy to work with and made a number of helpful suggestions. The installers we had were also outstanding. Thank you for making both purchases great experiences.
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Responded on: Aug 17, 2018 12:34 PM

Art - We are so glad to hear about not one but TWO great experiences you had with us. Tim and Paul are easy to work with and really know their stuff. Our installers are very skilled at what they do, beginning to end we pride ourselves on making the floor buying process a wonderful experience. Thank you! Christy D - Client Services
Zena
Jul 25, 2018
My husband searched Google for a local Carpet place near us, and read the reviews and was impressed with customer feedback, that we decided to do business with DeSitter, They are professional, friendly, helpful, and experts. The day of installation, the installers for my new carpet was prompt , hard working, neat, and quick pros. We are very satisfied with the entire experience.
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Responded on: Aug 08, 2018 01:01 PM

Zena - We are so glad you had a great experience with DeSitter Flooring! We pride ourselves on being professional, friendly, and helpful. We believe our customers deserve only the best and glad we were able to deliver that. Thank you! Christy D - Client Services
Bart
Jul 25, 2018
Thanks so much to Joanne V. for coordinating all of project and design tips and great service. Alex and his helper were awesome floor installers as were Will and Maritsio (?) with carpets. We are so happy and will gladly recommend DeSitters. Thanks
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Responded on: Aug 08, 2018 12:55 PM

Bart - Thank you for your kind words. Joanne is an amazing source of information and our installers are all top notch. We are so glad you are happy with your new flooring. Thank you! Christy D - Client Services
Andy Wnek
Jul 21, 2018
Had a few problems with having phone calls returned prior to getting a contact.also the people that moved the furniture did not return until the following day.They were supposed to be back to reset late afternoon or early evening.But we are very satisfied with the new floor.the work was done on schedule and the installer was excellent.He was prompt efficient and professional.Also did a very good job of cleaning up.overall a very good experience.
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Responded on: Jul 23, 2018 01:27 PM

Andy - We are so sorry to hear you had a few bumps in the road. We are glad the installers were excellent, they really are a great bunch of hard working, skilled men. Thank you. Christy D - Client Services
Carole Wysocki
Jul 21, 2018
Excellent designer input. Out of the box vision!!
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Responded on: Jul 23, 2018 01:21 PM

Carole - We are so glad you had such a wonderful experience at DeSitter. Thank you! Christy D - Client Services
Jackie and Bob
Jul 20, 2018
Did excellent job on existing carpet removal and we carpet installation. Will definitely look at them for any future flooring needs.
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Responded on: Jul 23, 2018 01:14 PM

Jackie - We are so glad to hear you are pleased with your carpet installationand we look forward to working with you again in the future. Thank you! Christy D - Client Services
Nancy Noonan
Jul 20, 2018
All went so well. I really appreciate that you just held the carpet for awhile as the new remodeling and painting were finally done. The Irish salesman ( I forget his name except he was a charming Irishman ) was most helpful and got the message that we have pets and this carpet may have a few accidents. Well, it happened yesterday and I’m happy to report it cleaned up beautifully. Hooray !
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Responded on: Jul 23, 2018 01:02 PM

Nancy - We are so glad everything came together for you, remodeling, painting and new carpet can be a major project. We are so glad we were able to make it a bit easier. Our sales staff is also very aware that our fur babies can have a few mishaps, so glad to hear you were directed to the right carpet! Thank you! Christy D - Client Services
James Campanile
Jul 19, 2018
Awesome. Very patient and responsive.
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Responded on: Jul 23, 2018 12:51 PM

James - We are so glad your experience was awesome and our staff was patient and responsive. Thank you! Christy D - Client Services
Angela Deppe
Jul 18, 2018
Overall, great customer service. We had a few issues with installation of carpet on our stairs and seams in our basement but DeSitter responded accordingly and took care of the issues.
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Responded on: Jul 23, 2018 11:28 AM

Angela - We are sorry to hear you had a few issues with your installation but are so happy and relieved to hear they were resolved accordingly. We hope you enjoy your new carpet! Thank you. Christy D - Client Services
Brett W
Jul 12, 2018
Had been shopping around for new family room carpeting for some time when we visited DeSitter’s Glen Ellyn location. Great experience - talked through what we needed, gave good suggestions, left with a bunch of samples. Order, measurement, and installation were handled professionally. To top it off price was competitive or beat other stores we visited. Will be needed more carpeting in the near future and will definitely return.
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Responded on: Jul 23, 2018 11:00 AM

Brett - We are so glad you had a great experience at DeSitter and everything was done professionally. We love to hear you will be back in the near future. Thank you! Christy D - Client Services
Mark and Nancy Mostert
Jul 10, 2018
DeSitter is an impressively professionally run company. Jeff, our salesman, was communicative and patient with us while we tried to make up our minds at a turtle's pace. They sent a team to our home multiple times prior to installation to plan and make sure all would go smoothly. Also, during installation they came out to check on things. The two installers, Todd and Ivan were amazingly skilled and were very personable and nice to have around. The floors look beautiful and I would highly recommend DeSitter.
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Responded on: Jul 12, 2018 01:38 PM

Mark and Nancy - It is so nice to hear you had such a great experience. We pride ourselves on giving a FIVE STAR experience and it sounds like we delivered that to you. Jeff is amazing and works very hard to ensure his customers love what they get. Todd and Ivan are very skill at what they do. Thank you! Christy D - Client Services
Jeff Teppema
Jul 10, 2018
Sales staff was very knowledgeable and wanted to know where and how the carpet was going to be used. They recommended a particular type of carpet that resists pet stains. Measurement omitted a small section of the room, but the imstallers came back and corrected the problem. Installers were super efficient and left the place better than they found it.
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Responded on: Jul 12, 2018 01:30 PM

Jeff - We are so glad that the sales staff took the time to find out exactly what your needs were and how we could best meet them. Our installers are the best and they literally "complete" the job. Thank you! Christy D - Client Services
Abbie
Jul 10, 2018
We love the carpet that we found at DeSitter. Our salesperson showed us a variety of nice options. She was experienced and offered good advice and helpful opinions. She responded quickly with the quote and offered additional good advice regarding the scope of our project. We took samples home to see how they looked in our house. Their measurer came right away to measure the space. We had to wait several weeks for the carpet to be cut and for the carpet for the stairs to be edged. The installers did a nice job installing. They asked questions when questions arose, so we were able to decide how we wanted to handle something.
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Responded on: Jul 12, 2018 01:17 PM

Abbie - We are so glad to hear you had a positive experience with us. Our sales staff and installers do go out of their way to make sure our customers understand and are involved in the process. Thank you! Christy D - Client Services
Betsy and Ron Hunt
Jul 09, 2018
Our sales representative, Paul Massey, had great product knowledge and very capably guided us to an appropriate solution for our needs. The installation team did a high quality, professional job.
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Responded on: Jul 12, 2018 01:10 PM

Betsy and Ron - Paul is a great source of information, and our installers work hard to provide the best job possible. Thank you! Christy D - Client Services
lori Gapinski
Jul 08, 2018
DeSitter was very professional with delivery and install. I highly recommend them as they not only do an exceptional job installing to your wishes but also clean up afterwards was so well done, I didn't see a scrap left over.
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Responded on: Jul 12, 2018 01:04 PM

Lori - What kind words! We do pride ourselves on providing each and every customer with an exceptional experience from the first sample to the last scrap. Thank you! Christy D - Client Services
Daniel Danahey
Jul 07, 2018
My custom carpet was made and delivered in a timely fashion. The sales reps were very friendly, and knowledgeable. The delivery guys helped get it situated just were I wanted it !!
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Responded on: Jul 12, 2018 12:42 PM

Daniel - We are so pleased you are happy with your custom carpet. The delivery men are wonderful!! Thank you. Christy D - Client Services
Ross Kingsley
Jul 06, 2018
Great job all the way around
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Responded on: Jul 12, 2018 12:23 PM

Ross - We are so glad you had a great experience at DeSitter. Thank you! Christy D - Client Services
Dan Gianesin
Jul 05, 2018
This was our 4th job by DeSitter. Allan was great to work with. The install crew was amazing.
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Responded on: Jul 12, 2018 12:15 PM

Dan - We are so glad you had a wonderful experience, Allan is a great salesman and our installers always go above and beyond. We can't wait to work with you for a 5th time! Thank you! Christy D - Client Services
Frank curiale
Jul 05, 2018
Very good experience with Paul salesman very knowledgeable and friendly I would recommemend my friends to Desitter
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Responded on: Jul 05, 2018 01:12 PM

Frank - We are so glad you had a good experience with Paul. He IS a wonderful, knowledgeable and friendly salesman. We look forward to working with everyone you recommend us to! Thank you! Christy D - Customer Services
Louise Dabkey
Jul 05, 2018
Our salesman, Allen, listened carefully to us, helped us with our selections and gave us insight and practicality about what and how to choose. After we took samples home, he came out to measure and the process flowed smoothly and wonderfully. We were pleased with the carpet layers and their expertise. We are very happy with the results and delighted with the whole experience while working with DeSitter. I should say we worked with them before and that is primarily the reason we are returning customers. It was fabulous then too.
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Responded on: Jul 05, 2018 01:07 PM

Louise - Thank you for working with us again. We always love to hear from return customers and are glad you are delighted with the whole DeSitter experience. Thank you! Christy D - Client Services
Gina T
Jul 05, 2018
Joanne was very nice. She came over and brought samples to determine the best choice for the room. The installation crew were friendly and efficient. I will recommend DeSitter to anyone I know with flooring needs.
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Responded on: Jul 05, 2018 12:31 PM

Gina - We are so glad Joanne was able to help you find the best choice for your needs and wants. We always welcome recommendations. Thank you! Christy D- Client Services
Victoria
Jul 05, 2018
Professional, knowledgeable, and communicative throughout the whole process from sales to install to post installation follow-up.
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Responded on: Jul 05, 2018 10:43 AM

Victoria - We are so glad you found the process professional and and our staff knowledgeable. Thank you! Christy D - Client Services
Peggy Taylor
Jul 05, 2018
Had to wait for the particular wood flooring I ordered, but once it came in the installation went very easily. The installers were very helpful and cleaned up everything when finished.
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Responded on: Jul 05, 2018 09:48 AM

Peggy - We are glad your new floors were worth the wait. Our installers go above and beyond to make sure the job is done correct. Thank you! Christy D - Client Services
Amy ( please do not use my last name)
Jul 05, 2018
I was very impressed with my experience at DeSitter flooring. Our sales person, Tim, was professional, knowledgeable, friendly, and had great follow up. We shopped for our carpeting at several different retailers, and landed with DesSitter. We have been very happy with our decision.
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Responded on: Jul 05, 2018 09:10 AM

Amy - We are so glad you are impressed and happy with your decision to work with DeSitter Flooring Thank you! Christy D - Client Services
Lori Hilliard
Jul 05, 2018
I chose Desitter because they were local and for the length of time in business. After my first encounter with Paul Massey in the showroom, I knew they would do my floors. I chose luxury vinyl tile. His courtesy and expertise in their products was outstanding. The 2 year installation warranty topped the cake. He was timely in responding to my phone calls and emails. The installation crew were polite, friendly, and cleaned up any messes promptly. The job supervisor checked in and answered all my questions. AND I love my floors! So does everyone who visits. I will be calling them again when it’s time to replace my bedroom carpets. I would highly recommend Desitter Flooring to anyone.
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Responded on: Jul 05, 2018 09:04 AM

Lori - Paul is a topnotch salesman and our whole staff works together to provide a seamless experience, pun intended. Recommendations are what have kept DeSitter in business all these years. We are so glad you love your floors and look forward to work with you again in the future. Thank you! Christy D - Client Services
Suzanne Rooney
Jul 05, 2018
I thought your people down to the installers were absolutely fabulous and I totally would recommend to everyone. Currently getting carpet installed next week again.
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Responded on: Jul 05, 2018 08:43 AM

Suzanne - We are so glad you had a fabulous experience and are getting more carpet installed next week. Recommendations are the greatest form of flattery! Thank you! Christy D - Client Services
the steins
Jul 04, 2018
We have been working with DeSitter over the last six months, refinishing hardwood, replacing carpeting with hardwood and updating all of our bedroom carpeting. Every step of the way, from Terry being incredibly patient through our dining room "the rug makes the room" experience to our "it has to be red and it has to be soft" decisions and with each team of installers, we could not have asked for more.
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Responded on: Jul 05, 2018 06:34 AM

We are so glad to hear you had a wonderful experience with your home makeover. Terry is so talented at making an overwhelming experience enjoyable. Thank you! Christy D - Client Services
Paul Sassano
Jul 04, 2018
Had a great experience from the initial phone call answered by Tim, to meeting with Tim several hours later, then having the measurements taken by none other than, wait for it...., TIM!!!. No he didn't install the carpet as well but the guys who did were efficient, pleasant, and capable. The price was competitive and the product that Time sold us is high quality.
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Responded on: Jul 05, 2018 06:28 AM

Paul and Ann - Tim is Super Floor Man! We are so glad our whole team gave you a 5 Star experience. Thank you! Christy D - Client Services
Gail tagney
Jul 03, 2018
From start to finish great job
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Responded on: Jul 05, 2018 06:16 AM

Gail - We are glad to hear your install went smoothly. Thank you! Christy D - Client Services
Carole Arco
Jul 03, 2018
We had hardwood floors installed throughout our first floor. Todd and his team went above and beyond. The floors look beautiful and the attention to detail was awesome!
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Responded on: Jul 05, 2018 06:10 AM

Carole - We are so glad you love your new hardwood floors. Hardwood really is beautiful and Todd is very talented at what he does. Thank you! Christy D - Client Services
Mary K Mueller
Jul 02, 2018
The selection was great, as was the price and the crew was early and proficient
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Responded on: Jul 03, 2018 09:51 AM

Mary - We are so glad you found what you needed and at the price you wanted. Thank you! Christy D - Client Services
Susan Matejka
Jun 22, 2018
Very professional staff and installers. We purchased carpet and padding and are very happy with the entire process.
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Responded on: Jun 22, 2018 12:50 PM

Susan - We are so glad to hear you are happy with the whole DeSitter Flooring experience. Thank you! Christy D - Client Services
Debbie Purdy
Jun 18, 2018
DeSitter is not cheap, but the product, ontime delivery, and installation are top notch. We needed new carpet and the area needed to be painted first. The staff was very helpful in helping us decide on carpet to meet our lifestyle and some painting tips. With their assistance, we were able to select a beautiful carpet that compliments our walls, furniture and lifestyle. The delivery and installation were set up a week before family arrived from out of state. The installation team was on time, polite, professional, and did a beautiful job. Not one mark on my painted walls. The seams are undetectable. Really a beautiful job and we have received many compliments this weekend. Thank you, DeSitter! We have replaced the carpet in our house 3 times. First time was by DeDitter and we were happy with the product and installation. 2nd time we went with a lower priced place - bad decision. The carpet was poorly installed. After a few years, the carpet stretched and formed waves in places, which was not only unattractive, but a tripping hazard. The hallway was pieced together - the seams started showing and the carpet didn’t meet the wall everywhere. We painted before the installation. The installation team tossed the carpet against the walls, leaving several areas to be repainted. Lesson learned, we went back to DeSitter. Sometimes you get what you pay for. DeSitter is worth the extra.
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Responded on: Jun 20, 2018 05:00 PM

Debbie - What kind words! We are so glad you love your carpeting and got so many compliments. We do provide our customers with the finest quality because we feel our customers deserve nothing but the best. Thank you! Christy D - Client Services
Nicole
Jun 18, 2018
Easy to schedule and very professional - would highly recommend DeSitter!
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Responded on: Jun 18, 2018 12:43 PM

Nicole - We are so glad to hear your install went smoothly and everyone involved was professional. Recommendations are the greatest form of compliments!! Thank you! Christy D - Client Services
Susan Booton
Jun 14, 2018
Having used DeSitter in the past for our home, I contacted them about a commercial project for our company. Tim Kelliher was great to work with and was very accommodating to our design needs. We wanted a very specific design that we had developed and he helped set up meetings with the carpet manufacturer so we could make it happen. We asked for a lot of samples because we had a specific color palette and they made it so easy! In addition, we had our general contractor bid on the flooring and they came in more expensive than DeSitter, so I knew we were getting a good value as well. We would definitely work with them again!
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Responded on: Jun 18, 2018 12:33 PM

Susan - Tim is amazing to work with. We are so glad we were able to create the design you were looking for. We look forward to working with you again in the future! Thank you! Christy D - Client Services
Marilyn Wohlberg
Jun 12, 2018
The two gentlemen who came to install our carpets were professional, skilled, and courteous. They did a great job and we love our new carpets. The entire experience was a pleasant one and I would deal with DeSitter again. I will pass the word to friends.
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Responded on: Jun 15, 2018 01:59 PM

Marilyn - We are so glad to hear you love your carpets and that you had a pleasant experience! We look forward to working with you in the future. Thank you! Christy D - Client Services
Susan
Jun 11, 2018
Our salesman, Paul, was excellent in showing us what we wanted. The measurement guy came out the next day. We ordered that week and had new carpet in our basement before you know it. Everyone from start to finish was professional and we love our carpet!
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Responded on: Jun 12, 2018 01:28 PM

Susan - Paul is always a wealth of information. He takes his time and really goes above and beyond to make sure you get what you are looking for. DeSitter employees work together as a team to ensure a seamless process and we are so glad you love your new carpet!
Ed Partyka
Jun 11, 2018
I bought carpeting at the shutters many years ago and they are an amazing company to deal with. they guaranteed my carpeting for as long as I owned it. after several years the carpeting was still good but needed restretching their professional guys came out today restretched it and made it like new again. The sitter's is the only place I will ever buy carpeting. I read it on 5 stars but they really deserve six or more. More companies should be like this.
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Responded on: Jun 20, 2018 05:00 PM

Ed - Five stars is hard to beat but glad we did! We do pride ourselves on providing excellent service and feel our customers deserve nothing but the best! Thank you! Christy D - Client Service
Vicki Thiakos
Jun 10, 2018
I shopped around for new carpeting and they had the best price by far! Terry in sales was very helpful and answered all my questions in a timely manner. The installation went smoothly and my carpet looks great! Would highly recommend them!
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Responded on: Jun 20, 2018 05:00 PM

Vicki - We are so glad you were able to find what you were looking for and at a great price! Terry is always very helpful and goes above and beyond to help her customers get exactly what they are looking for. Thank you! Christy D - Client Services
LP Hartigan
Jun 08, 2018
Wanted a dark grey, low pile carpet for office. Made the selection. When it was installed, it turned out to be more blue than grey. My salesperson knew i was looking for grey and should have let me know that this selection would have been more blue. Nevertheless, after installation of the carpet, my wall color looked horrible with the color of the carpet. I ended up quickly repainting and now it looks great!
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Responded on: Jun 12, 2018 01:23 PM

LP - We are sorry the carpet was not the color you expected, but we are thrilled to hear you loved it in the end! Sometimes the best things in life are unexpected. Thank you! Christy D - Client Services
Sheila Ryan
Jun 07, 2018
Excellent customer service. Staff knows all their products. Will use again.
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Responded on: Jun 20, 2018 05:00 PM

Shelia - We strive to provide an excellent experience from beginning to end! We look forward to working with you again! Thank you! Christy D - Client Services
Delbert Stoner
Jun 06, 2018
My carpet buying experience with DeSitter was excellent throughout. From the very knowledgeable sales consultant Joanne Voll to the installers everyone was courteous and professional.
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Responded on: Jun 12, 2018 01:15 PM

Delbert - Joanne is a wonderful sales consultant as are our installers. We are so glad to hear everyone was courteous and professional. Thank you! - Christy D Client Services
Gopal komanduri
May 29, 2018
Nice show room. Good staff to explain options. We bought our living rom carpet. Satisfied.
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Responded on: Jun 01, 2018 01:14 PM

Gopal - I am so glad you liked the new showroom! Our staff is always very patient and makes sure customers understand every step of the process. I am glad you are satisfied with your new living room carpet. Thank you! Christy D. - Client Services
Jim Kelly
May 29, 2018
Great products, knowledgeable and helpful staff, competitive prices, talented installers.
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Responded on: Jun 21, 2018 05:00 PM

Jim - We are so pleased to hear you had an all around wonderful experience. Our staff prides themselves on knowing their products and the installers are extremely skilled at what they do. We all work together to bring you the best experience possible! Thank you! Christy D - Client Services
Joan Domanico
May 25, 2018
Our sales person Alan did a great job listening to what we wanted and made great suggestions. Our order was available when he said it would be. Our install team was on time, professional and very competent. For these reasons we keep going back to DeSitter for our flooring needs.
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Responded on: Jun 01, 2018 01:08 PM

Joan - Allan is wonderful and always takes the time to find exactly what his customers need and want. Our installers work hard to make sure the job is done promptly and professionally. It is so nice to hear from repeat customers. Thank you! Christy D - Client Services
Susan B
May 24, 2018
Having used DeSitter in the past for our home, I contacted them about a commercial project for our company. Tim Kelliher was great to work with and was very accommodating to our design needs. We wanted a very specific design that we had developed and he helped set up meetings with the carpet manufacturer so we could make it happen. We asked for a lot of samples because we had a specific color palette and they made it so easy! In addition, we had our general contractor bid on the flooring and they came in more expensive than DeSitter, so I knew we were getting a good value as well. We would definitely work with them again!
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Responded on: May 31, 2018 05:00 PM

Susan - We love to hear from repeat customers. Tim is amazing and works hard to ensure everyone gets what they need and want. We look forward to working with you again. Thank you! Christy D - Client Services
Lori Hilliard
May 18, 2018
I went to DeSitter because of their good reviews and I like to support local business when possible. I had a budget in mind, and Paul who works in the office was great. He helped me choose a product that I liked and was also in my budget. He returned phone calls and emails promptly. He worked with me when I added to the project. He is also VERY knowledgeable regarding product and installation. The installers were great. They came on time and cleaned up after themselves. The job foreman came to check progress and was very professional. This company surpassed my expectations. I would recommend them highly and hope to use them again in the future. My floors look great and I love them!
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Responded on: May 31, 2018 05:00 PM

Lori - Paul is a wonderful and knowledgeable sales person. We are a local, family company and pride ourselves on providing a personal touch. Our installers are top notch and work hard to get the job done right. We are so glad you love your new floors! Thank you! Christy D - Client Services
Katherine Anderson
May 18, 2018
Great service! Beautiful selection! Installers were courteous and worked around our needs. Couldn't ask for a better experience all around!
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Responded on: May 31, 2018 05:00 PM

Katherine - It is always a pleasure to hear from our customers. We are so glad to hear you had great service and selections to make this a positive experience. Thank you! Christy D - Client Services
Lynn Uvodich
May 10, 2018
Paul did a great job helping my Mother and I with the carpet selection. There is so much to choose from, but he was able to narrow the selection down to where is was easier to choose. Installation went great too. We are happy with the purchase.
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Responded on: May 14, 2018 01:50 PM

Lynn - We are so glad you were able to find what you were looking for. Paul is amazing and really knows the selection which really makes the decision easier. Our installers work hard to make sure the job is done right. Thank you! Christy D. Client Services
Tracey Rossett
May 10, 2018
Dessitter Flooring was terrific to deal with for the purchase of new carpet for our basement. They provided excellent advice, were timely in their responses and offered a good selection of carpet. This is the second time we utilized this retail establishment and will utilize them again if the need arises.
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Responded on: May 14, 2018 01:38 PM

Tracey - It is always nice to hear from a return customer. We are so glad that your experience was just as rewarding and hope you enjoy your new basement carpet for years to come. Thank you! Christy D. Client Services
Jeff Sojka
May 10, 2018
I had a crew come out to fix a torn up piece of carpeting caused by our dog choosing it for a meal. I went into the office on a Tuesday and the guys were here by Thursday. The guys were extremely professional and did a great job. We cannot even tell where the problem was. Thank you Desitter !!!
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Responded on: May 14, 2018 01:31 PM

Jeff - We are so glad we were able to help you and that you cannot even tell where the repair was. We love to hear that people love our carpet..but maybe not as a doggie snack! Thank you! Christy D. Client Services
Sue Iwanski
May 07, 2018
I recently had the pleasure of working with Hana Steinke when shopping for hardwood flooring. After having second thoughts about my first choice she asked the manufacturer to provide a photo of a larger layout of the floor prior to shipping. When I realized it wasn’t going to work for me, Hana assisted me in reselecting another product. My second choice was perfect. Within a few weeks after placing the order, my floors were installed. The process was seamless. The installers were professional, courteous and meticulous. My husband and I could not be happier with the outcome We will definitely use DeSitter for future flooring needs and would highly recommend Hana and DeSitter!
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Responded on: May 14, 2018 01:23 PM

Sue - We are so glad to hear you could not be happier with the outcome of your floor. Hana always works hard to ensure your needs and expectations are met. Our installers are top notch and always go the extra mile to make sure the job is done correct. Thank you! Christy D. Client Services
Kathryn Stockwell
Apr 29, 2018
excellent work. Antonio and his crew/partner removed old carpet, cleaned the flooring, and installed our new carpet flawlessly. replace carpeting in stairway, hall, bedroom
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Madeline Arreguin
Apr 25, 2018
Just had our carpeting installed yesterday. Looks great. The installers really worked hard and were very good. We highly recommend DeSitter Flooring. This is the third time we have used DeSitter Fooring and would not use any other carpet company.
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Responded on: May 04, 2018 12:22 PM

Madeline - We are so glad your carpet looks great. Our installers always go above and beyond to ensure the job is done to your satisfaction. We look forward to working with you again in the future. Thank you! Christy D. Client Services
Nathan Waters
Apr 25, 2018
Tim Kelliher was great to work with. He has installed carpet in a couple of our rental homes. Very flexible with scheduling time to come out and give us a quote. The installation team are consistently on time and do great work.
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Responded on: May 31, 2018 05:00 PM

Nathan - We are so glad to hear that everything was done to your satisfaction! Tim always goes out of his way to make the process as painless as possible as do our installers. Thank you! Christy D - Client Services
Marty Warrick
Apr 24, 2018
I walked into the showroom with my old carpet sample, hoping to get it replaced with something similiar. It was an unusual shade of green , but my salesman walked directly to a near perfect match within minutes. He also understood that I knew this would require a more expensive carpet, but in another room ,that only required a more commom neutral, he showed me the more economical brands. The installers were excellent, fast & professional!
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Responded on: May 31, 2018 05:00 PM

Marty - We are so glad the sales person helped you match your unusual shade. They are all very knowledgeable which helps our customers find what they are looking for. Thank you! Christy D - Client Services
Jackie Stoll
Apr 23, 2018
We are longtime customers of DeSitter and were again totally delighted with our experience buying carpeting for our bedrooms. The Alan, our sales person was exceptionally helpful and even found us a lower priced remnant for our closets. The installers were professional and friendly. We are DeSitter customers for life.
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Responded on: Apr 25, 2018 10:52 AM

Jackie - It is always an honor to work with lifelong customers. Allan is a wealth of information and is always extremely helpful as are our installers. Our staff takes great pride in offering our customers the best experience possible. We are so glad you are delighted with your carpet buying experience. Thank you! Christy D. Client Services
Marty Warrick
Apr 22, 2018
It was nice to walk into the showroom with an old carpet sample I wanted to match, and have an almost perfect match shown to me on the 1st try! Installation was fast & professional.
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Responded on: Apr 25, 2018 10:42 AM

Marty - We are so glad you were able to find an almost perfect match to your old carpet and that the installation was to your satisfaction. We pride ourselves on providing a seamless process from beginning to end! Thank you! Christy D. Client Services
Vince and Madelyn Heaton
Apr 22, 2018
We were extremely pleased with the caliber of support we had through all stages of our recent re-carpeting project. Joanne was most helpful in the selection and options review process and them mentored us through a challenge that another contractor created that affected carpet installation. Martha, the install supervisor made a special trip out to be sure the issue was properly resolved. The installation crew was efficient and very effective and even helped further enhance our solution to the installation challenge. We were very satisfied and would highly recommend DeSitter Carpets to everyone!
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Responded on: Apr 25, 2018 10:36 AM

Vince and Madelyn - We are so glad we were able to help you overcome the challenges you faced from a prior contractor. It is always nice to help someone solve an issue. Martha is a problem solver and always quick to figure out a solution as is our installation crew. All our staff members work hard to make sure the customer's experience is to their satisfaction and we are so glad to hear yours was! Thank you! Christy D. Client Services
Lee Dabkey
Apr 20, 2018
We have been dealing with DeSitter for more than 40 years with multiple residences. They have always been great. They give us good advice and carpeting at reasonable prices. Their installers have always been professional...prompt...and thorough. We wouldn't use another company for our carpeting needs.
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Responded on: Apr 25, 2018 10:20 AM

Lee - We love to hear from long term customers! We are glad all of your experiences have been positive as that is our goal. We strive to provide our customers with a professional, timely and thorough experience. We look forward to working with you for many years to come! Thank you Christy D. Client Services
Debra & Jim Rupnick
Apr 18, 2018
It was a great experience dealing with Paul Massey, the person who came to measure and the carpet installers who were on time and did a great job. Paul was very patient and explained everything and gave us advice. We did have pictures so it was easy. This was a rather small job, putting a runner on stairs and a matching area rug. We are very happy and will recommend to any friends and or family.
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Responded on: Apr 25, 2018 10:13 AM

Debra and Jim - We at DeSitter feel every job, big or small, is equally important. Paul is always very patient and works hard to make sure his customers understand everything. We look forward to providing all your friends and family with the same Five Star Experience! Thank you! Christy D. Client Services
Joel Tellinghuisen
Apr 18, 2018
Easy experience, great product, fit with our schedule, great workers and installation!
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Responded on: Apr 25, 2018 10:04 AM

Joel - I am glad this was a easy experience for you. Our staff and installers work hard to make the process as simple and pleasant as possible. Thank you! Christy D. Client Services
Jayne Altimari
Apr 17, 2018
Joanne was extremely attentive and thorough in helping find the best carpet to fit my home
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Kim
Apr 16, 2018
The staff and installers were responsible and professional. They answered to every question that I had and explained well about the installation process.
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Responded on: Apr 25, 2018 10:00 AM

Kim - We at DeSitter believe in working as a team. We like to make sure the customer is well informed every step of the way. We are glad you had such a positive experience. Thank you! Christy D. Client Services
james rielly
Apr 16, 2018
We are delighted with our new floor which has a rich, colorful sheen. One of the Desitter sales staff was very helpful in choosing just the right product conforming to our purpose and intention. The workmen did an excellent job.
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Responded on: Apr 25, 2018 09:53 AM

James - We are pleased to hear you are delighted with your new floor! Our sales staff is always happy to help our customers find exactly what they are looking for and our installers work hard to ensure the job is done right. Thank you! Christy D. Client Services
Greg Scandora
Apr 16, 2018
DeSitter flooring did an excellent job and had a great selection to choose from. Will go back next time we need flooring!
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LOUIS DISILVESTRO
Apr 16, 2018
Wonderful selection, great service, top-notch installation! Professional in every way. I would recommend DeSitter to anyone looking for new carpeting!
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Mark Stoll
Apr 13, 2018
We are longtime customers of DeSitter and were again totally delighted with our experience buying carpeting for out bedrooms. The sales person was exceptionally helpful and even found us a lower priced remnant for our closets.
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Responded on: Apr 25, 2018 09:45 AM

Mark - It is always nice to hear from longtime customers! I am glad you were delighted with your experience once again. Thanks you! Christy D. Client Services
Diane & Jim davy
Apr 13, 2018
Tim o’brien (Our sales person) was very courteous and worked with us to find a quality carpet that fit our budget. The team that installed the carpet was courteous & efficient. They arrived promptly at the scheduled time, carefully moved our large furniture and expertly laid the carpet. We are very pleased with our DeSitter experience.
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Responded on: Apr 25, 2018 09:40 AM

Diane and Jim - I am glad Tim was able to find you carpet that met your needs and your budget. Our installers take pride in their work and I am glad it was a pleasant experience for you. Thank you! Christy D. Client Services
Barry B. Christian
Apr 11, 2018
Our salesman Paul Massey provided excellent service and professionally answered all our questions. Our wood floor installers were fantastic. They worked very hard and explained everything as they went along. They were organized and kept the area as clean as possible. Great Job!
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Responded on: Apr 25, 2018 07:55 AM

Barry - I am so glad Paul was able to answer all your questions. Our sales team and our installers are all extremely knowledgeable in their fields and enjoy helping everyone understand the process. Thank you! Christy D. Client Services.
Sarah
Apr 11, 2018
We had a great experience working with DeSitter. Everyone was friendly and knowledgeable. We received excellent service all around and are very happy with the end result! We will definitely go back to them for any flooring needs in the future.
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Responded on: Apr 25, 2018 07:12 AM

Sarah - We are glad to hear you had an excellent experience and are very happy with the end result. We look forward to working with you for all your future flooring needs! Christy D. - Client Services
Ginger Harrod
Apr 02, 2018
Very professional job, and the installers are very polite.
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Responded on: Apr 03, 2018 01:56 PM

Ginger - The installation teams at DeSitter are truly talented individuals who not only do a wonderful job but are very professional and courteous at all times. Thank you for welcoming them into your home! Katie B. - Client Services
Daniel Schroeder
Mar 30, 2018
Karen was very helpful helping us find what we needed for our bedroom. Quick response, even came out to double check the seams before ordering. The installers were neat, putting down runners on the floor and did a great job.
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Responded on: Apr 20, 2018 02:38 PM

Daniel - First, thank you for the opportunity to service your flooring needs! Karen and our other sales associates are very detail-oriented and in tune with our customer's needs because we want to ensure our customers get exactly what they are looking for. Katie B. - Client Services
Janeen Paul
Mar 29, 2018
I had not bought a new rug for ages, but found myself needing a new area rug and needing it pretty fast. I went to 12 different stores and just couldn’t find a rug I thought would work in my room. I went to DeSitters and Paul Massey helped me find a few rugs that I thought might work. He was patient, knowledgeable and he let me take samples home without a charge. I finally decided on a rug, but I could only buy it if it could be delivered before my two upcoming dinner parties. Paul got on the phone and talked to several people and convinced them to deliver my rug even earlier than I needed it. My rug was delivered right on time by two men who worked with me to get it in just the exact spot I wanted it and they took away the extra packaging. I love my new rug and so did all my friends/family who came to dinner. I will recommend DeSitter to everyone I know who is in need of new flooring. Not only Paul, but everyone who works at the Glen Ellyn DeSitter gave me good service. Thank you.
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Responded on: Apr 03, 2018 01:59 PM

Janeen - When you haven't purchased flooring in quite a while, the whole process can be a bit overwhelming. It's our job to make it easier on each of our customers and we are thrilled to hear that we were able to do just that for you. We thank you for choosing DeSitter and hope to work with you again in the future! Katie B. - Client Services
Debbie & Mike
Mar 26, 2018
We are happy with DeSitters all around. Tricia helped me pick out a carpet we are happy with. The installers did a great job and were pleasant to work with.
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Responded on: Mar 28, 2018 09:53 AM

Debbie & Mike - DeSitter is comprised of some of the very best sales associates and installation teams around. They are all very hard working and dedicated to providing the best service to each of our customers. Thank you for working with us! Katie B. - Client Services
Daniel and Audrey Sullivan
Mar 23, 2018
Tim in Sales was great to work with - made us feel welcomed in the store, gave us some quick options and then didn't rush us into a decision. 18 months later when we finally made a decision and wanted it now, we had carpet installed two days later. Our three installers were professional with their customer and did an excellent job. Thanks!
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Responded on: Apr 03, 2018 02:06 PM

Daniel & Audrey - We are happy to hear that you decided to revisit DeSitter and that we were able to provide to you our 5 star customer experience. It is important to us that not only do we find the right products for our customers but that they are happy with all aspects of the DeSitter experience. Katie B. - Client Services
Dan Branda
Mar 21, 2018
We are completely satisfied with our new wood floor in our living room. Everything was completed professionally and every person we dealt with did a great job. Sales people were pleasant and competent. Installers were experienced and very good craftsmen. We were especially pleased at how little dust was created. We felt the price was fair compared to other quotes we received. We recommend DeSitter highly!
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Responded on: Mar 28, 2018 05:00 PM

Dan - At DeSitter, we know how important a total group effort is and all of our employees, from the office staff, to the sales associates, to the installation teams, work very hard to ensure a pleasant experience for each of our customer's. Thank you for the opportunity to serve you and your family! Katie B. - Client Services
Sandy
Mar 19, 2018
Working with DeSitter was great! I needed to get some carpet installed in my parents basement. Karen was very helpful with picking out something that was in my price range and could be installed quickly. She loaned me some samples over a weekend and when I called with my choice she had all the paperwork ready when I got to the store. The ONLY reason I gave 4 instead of 5 stars was the installers broke a ceiling light fixture while moving a mattress. Everything else, including the installation, was perfect.
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Responded on: Mar 19, 2018 02:01 PM

Sandy - We are thrilled to hear that you enjoyed your experience with Karen and the overall process from start to finish! We try to make the process as seamless as possible and are happy that we did just that. I am sorry to hear about the light fixture and will be reaching out to you to discuss. Thank you! Katie B. - Client Services
Barbara Fox
Mar 19, 2018
We just had DeSitter install new nylon berber carpeting and it's beautiful. Paul, our salesman was very helpful with selecting a carpet for our situation. The installers removed the old carpeting, disposed of it, were neat, courteous and did a great job! We would recommend DeSitter for future carpeting needs.
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Responded on: Mar 21, 2018 05:00 PM

Barbara - Purchasing and installing new carpeting is always a fresh new experience and we are happy to know that we provided a satisfactory one for you! We thank you for your business and appreciate the kind words. Katie B. - Client Services
David Birk
Mar 15, 2018
We've used them before and we'd use them again. Good selection, good service, price, and installation. Nice new store. I don't know if it's ethical to reward your customers for a review, but I took the bait because I'm actually pleased. It still smells funny.
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Responded on: Mar 15, 2018 02:47 PM

David - We are very pleased to hear that you were once again completely satisfied with all the aspects of your experience with us. DeSitter's reward system is very simple. We ask our customers to leave us a review with HONEST feedback and as a thank you for doing so, we provide a gift card. We never suggest, imply or ask that a customer ever say anything other than their honest opinion. We offer the same gift card for both positive and negative reviews. At DeSitter, we feel it is very important to request and receive honest feedback from each of our customers as that is truly what we use to determine what we are doing right, doing wrong and can be doing better. We also take the time to respond to each review, both good and bad ones, so that we can show our customers we are a honest company and are willing to be transparent and leave everything on the table for all of our customers to see. We hold ourselves accountable in every degree. We also understand that our customers are busy and offering a small gift, such as the gift card, is a nice gesture to give to someone who is willing to take a bit of their time to tell us how we're doing. We appreciate you doing so as well! Katie B. - Client Services
Roy Hawthorne
Mar 15, 2018
As always, great experience!
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Responded on: Mar 15, 2018 02:40 PM

Roy - Thank you for choosing DeSitter Flooring once again for your flooring project, we love to hear when our customers return for other needs! Katie B. - Client Services
lori
Mar 15, 2018
Great in house service pre-order. 3 men arrived on time to install and the job was done quickly and spotlessly! They even helped fix a patch in our closet that wasn't part of the job. thank you!
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Responded on: Mar 15, 2018 02:39 PM

Lori - So happy to hear! DeSitter handles a variety of different types of jobs, different sized jobs are always willing to do what we can when we can help! Katie B. - Client Services
Sandy and Dan Branda
Mar 14, 2018
We are pleased from start to finish. Everyone we spoke with were professional and competent from the sales people to Todd and his crew who installed the job of a hardwood floor in our living room. They cleaned up their work areas every day and showed up promptly at the times they said each day. Their craftsmanship is outstanding. Also, we thought their pricing was very competitive. We recommend them highly!
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Responded on: Mar 15, 2018 02:38 PM

Sandy & Dan - We are very happy to hear that you had such a great experience with Todd and his crew! Our installation teams know how important it is to treat our customer's and their homes with respect and work hard to leave you with a great installation. Katie B. - Client Services
Michael Ciesemier
Mar 08, 2018
We have worked with DeSitter in the past and were please. No difference this time around! Super helpful in listening to our needs (basement stairs) and preferences (thick/thin, color, price). There are a gazillion choices so this was super helpful. Great response time from decision to installation. Installation was great as well! I also love supporting a local business!
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Susan Peterson
Mar 08, 2018
Absolutley fabulous. Sales person Paul Massey and installers were The Best!! Paul really helped me with my choice when I was so unsure. Installers took their time helping us through the process and we are fussy. Gorgeous!!!
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Responded on: Mar 09, 2018 02:19 PM

Susan - Wonderful to hear! There is so much to consider when shopping for flooring and we are happy to hear that Paul helped you with your selections! We love to know when our customers are fully satisfied! Thank you! Katie B. - Client Services
Michael Ciesemier
Mar 07, 2018
We have worked with DeSitter in the past and were please. No difference this time around! Super helpful in listening to our needs (basement stairs) and preferences (thick/thin, color, price). There are a gazillion choices so this was super helpful. Great response time from decision to installation. Installation was great as well! I also love supporting a local business!
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Responded on: Mar 09, 2018 04:00 PM

Michael - Thank you for choosing DeSitter Flooring once again. We are truly grateful that you took the time to visit our showroom and are very pleased that our sales staff was able to help you determine the best product for your home! We thank you for your support! Katie B. - Client Services
Susan Roggeman
Feb 23, 2018
Our salesman was very good. Delivery man was great. So far, things are just wonderful. Hey, we already did another project, how about a rebate. We did two projects just about two weeks apart since the first went so well.
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Responded on: Mar 09, 2018 02:15 PM

Susan - We are very happy to hear how satisfied you were with your sales associate and our warehouse staff. This is exactly what we expect from our staff members! I will be in touch regarding your other request. Thank you! Katie B. - Client Services
Rob Davis
Feb 22, 2018
We needed to completely re carpet our rental property due to damage caused by the renter. Tim had his team come out and measure, got the carpet and installed it all working around mine and my wife's schedules. He was extremely helpful and professional and his team did a great job! I would and have recommended them to anyone looking for flooring.
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Michael Rizzio Jr.
Feb 21, 2018
Absolutely perfect. Great customer service from start to end. Scheduling installation was perfect, on time, and done very professionally. I will use DeSitter flooring again for sure.
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Responded on: Feb 22, 2018 08:48 AM

Michael - The process of purchasing flooring can be difficult at times and involves a lot of different employees from start to end. At DeSitter, we are confident that each of our departments will work hard to ensure a smooth process for our clients. We thank you for choosing DeSitter and look forward to your next project! Katie B. - Client Services
Rob Davis
Feb 20, 2018
We needed to completely re carpet our rental property due to damage caused by the renter. Tim had his team come out and measure, got the carpet and installed it all working around mine and my wife's schedules. He was extremely helpful and professional and his team did a great job! I would and have recommended them to anyone looking for flooring.
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Responded on: Mar 07, 2018 04:00 PM

Rob - We are sorry to hear that you were faced with that situation! We are happy though that you came to DeSitter for your flooring needs and that you met with Tim. Tim and all of our sales staff dedicate their hard work and effort to providing the best service possible to our clients. We thank you for the opportunity! Katie B. - Client Services
Gene Payne
Feb 15, 2018
Great service, products and installation. Pros, for sure. Thanks again to Terry!
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Responded on: Feb 20, 2018 02:22 PM

Gene - Three things that DeSitter works very hard to provide the best of! Terry and the rest of the DeSitter staff put in a lot of time, work and effort to ensure that we are providing the best to our customers and are thankful for the times that our customers let us know how we are doing, just as you have. Thank you! Katie B. - Client Services
Natalie Hoffer
Feb 14, 2018
We used DeSitter when we first moved/renovated our townhouse, and I was very pleased with the quality of the product and customer service. Now three years later, due to some unfortunate circumstances (having nothing to do with the carpet itself), we had to re-carpet a bedroom. When I reached out to DeSitter, they worked to locate the original roll (not just the same color) they used in 2014, so that the color matches the rest of the third level perfectly! They also gave us the same deal per square foot. I was very happy with the work they did and would absolutely recommend them to anyone looking to remodel their home.
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Responded on: Mar 07, 2018 04:00 PM

Natalie - While we are sorry to hear that you had to replace some of the carpeting, we are happy that you not only chose to return to us but that we were able to help you with the situation. Thank you for returning to DeSitter and for your recommendations! Katie B. - Client Services
Karin Kraai
Feb 14, 2018
Joanne Voll is outstanding: patient and thorough and always focused on her client's satisfaction, however long it takes and in whatever direction it might head. We just finished phase one: the refinishing and staining of 100 year old oak floors. The team was professional and quick with very high standards of execution, it looks fantastic and was not an easy job!
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Responded on: Mar 07, 2018 04:00 PM

Karin - Joanne is a great asset to the DeSitter company and we love to hear that so many customer's enjoy working with her. We are pleased to hear you are happy thus far and look forward to hearing about the completion of the project! Katie B. - Client Services
Sharon Holman
Feb 14, 2018
Joanne was my sales associate and she’s very knowledgeable. Installers were very professional and my Coretec flooring looks wonderful. I would recommend
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Responded on: Feb 20, 2018 02:14 PM

Sharon - We are very excited to hear that you love your Coretec flooring! We are also extremely pleased to learn that you are fully satisfied with the service you received from both Joanne and our installers, just as we knew you would!! Katie B. - Client Services
Ellen Mandel
Feb 14, 2018
Paul was extremely helpful!! Product was delivered on time and will definitely come back for our flooring needs!!!
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Responded on: Mar 07, 2018 04:00 PM

Ellen - Paul and the other DeSitter sales associates all work very hard to ensure that they are providing in depth product knowledge and exceptional service to each of our clients. Thank you for taking the time to recognize that. We look forward to your next project! Katie B. - Client Services
Bronwyn Sears
Feb 13, 2018
Desitter has provided carpets for my family for years. They have a good selection, good prices and their installation people are great. I would highly recommend
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Responded on: Feb 20, 2018 02:08 PM

Bronwyn - At DeSitter, we love to hear when our customers have received such great service that they've decided to return to DeSitter for other flooring needs. To hear that we've been working with your family for many years is even better news to hear. Thank you for continued business and kind words. Katie B. - Client Services
Franzen Gayle M
Feb 13, 2018
I've had several experiences with Paul & all have been very positive.
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Responded on: Feb 20, 2018 02:06 PM

Gayle - First, thank you for continuing to visit DeSitter for your flooring needs! DeSitter prides itself on the amount of repeat customers that we have because it's a reminder that we are doing what we do best and doing it successfully! Second, we are very happy to hear that you've once again received great service from Paul at our Glen Ellyn store! Katie B. - Client Services
Barbara Johnson
Feb 13, 2018
I walked in looking to purchase a bound remnant. You had exactly what I needed. The service was prompt, friendly and I got a really good deal. Thank you for a very positive experience.
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Responded on: Feb 20, 2018 02:04 PM

Barbara - Awesome news! Many people don't realize that DeSitter also has remnants and a custom area rug fabrication program. We are happy you chose to stop by and look forward to working with you again one day. Katie B. - Client Services
Elizabeth
Feb 13, 2018
Make sure employees cover shoes when delivering/carrying materials through the house.
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Responded on: Feb 20, 2018 02:00 PM

Elizabeth - Thank you for your feedback! At DeSitter, we understand the importance of respecting our customer's homes and we will be sure to assess this with our warehouse/delivery/installation staff. Katie B. - Client Services
Beth Risinger
Feb 13, 2018
Working with DeSitter was a pleasure. I had a somewhat difficult job. A stair runner with three turn, leading up to a hallway runner with many turns. The last carpet I had installed was very expensive and lasted only 4 years. I realize now that it was installed improperly and hastily, causing it to wear too quickly. DeSitter very prompt, and communicative. Allan was very helpful, very responsive. The installers were at my house for eleven hours. They were so thorough, detail-oriented, and polite. They cleaned up every ounce of dust and rubbish. I have to say that I would not hesitate to recommend them to someone, and I will definitely use them again.
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Responded on: Feb 20, 2018 01:57 PM

Beth - We are sorry to hear of the unfortunate experience with your first carpeting, however, we are happy that you chose to visit DeSitter for your latest project and are happy it worked out so well. DeSitter truly has some of the hardest working and talented installation teams available in the Chicagoland area and we are thrilled that they received the recognition they deserve. Thank you! Katie B. - Client Services
LCB
Feb 13, 2018
Have worked with Paul for many years and he is the BEST!!!
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Responded on: Feb 20, 2018 01:54 PM

Lesli - Paul is one of our hardest working and talented sales associates. We are just as fond of him as you! Thank you for continuing to bring Paul your flooring projects! Katie B. - Client Services
Annie Prues
Feb 13, 2018
We went to DeSitter and wanted a quick turn around. They were able to accommodate. We picked our carpet and had it installed all within the same week. Everyone was easy to work with and our carpet looks great.
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Responded on: Mar 07, 2018 04:00 PM

Annie - We are so happy that you chose DeSitter for your carpet needs. DeSitter cannot always promise such quick installation as you received but we always try our very best to accommodate our customer's schedules! Katie B. - Client Services
Lori Gaspar
Feb 13, 2018
We love our rug. Our salesperson helped us order carpeting that was bound on the edges to create a very large area rug that looks gorgeous! She coordinated delivery to our second home in Florida at a reasonable price. I was hesitant to order in Glen Ellyn for a Florida home but the selection and service was better than anything we found in Florida.
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Responded on: Feb 20, 2018 01:45 PM

Lori - Wonderful to hear! DeSitter has shipped many products throughout the states and are confident in our ability to do so well when we encounter such requests. Thank you for deciding to choose us! Katie B. - Client Services
Gale Skibicki
Feb 13, 2018
I don’t see any improvements are needed.
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Responded on: Feb 20, 2018 01:42 PM

Gale - Thank you for your kind words. The DeSitter team strives to provide excellent service and we are happy to hear when we've done that successfully! Katie B. - Client Services
Marsha Webster
Feb 13, 2018
We love our new stair runners. However, communication between our sales rep and the installer and us could have been more clear.
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Responded on: Feb 20, 2018 01:41 PM

Marsha - We are very happy to hear that you are happy with your selection and the installation. We thank you for your honest feedback and will be sure to address this during our employee training as good communication is key to a successful operation. Thank you very much! Katie B. - Client Services
Kathy Jackiw
Feb 12, 2018
Imagine how overwhelming it is to replace 22-year old carpeting! So many options! Joanne was so helpful with showing us carpet options that best met our needs at an affordable price, and making the installation arrangements. The installation went smoothly as well. The installers let us know when they would arrive, and were highly skilled in getting the carpet installed quickly and efficiently. Based on our experience, I'd highly recommend DeSitter Flooring!
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Responded on: Feb 13, 2018 10:17 AM

Kathy - Thank you for the recommendation, we truly appreciate it! Joanne and the rest of the DeSitter staff work very hard to ensure that our customer's have a satisfying experience from start to finish. We know how overwhelming the process can be and we strive to make it as easy for our client's as possible. Katie B. - Client Services
Laura Y
Feb 12, 2018
We first went to DeSitter at the recommendation of a friend who raved about them and it didn't take us long to see why. We explained our needs (something durable to hold up with my pet sitting guests while still being attractive). Tim was so easy to work with, funny, relaxed, informative, no pressure at all. We were so delighted with our experience that we went back a second time when another room was due for an upgrade. And I'm sure we will be back again (I'm looking at you, stair runner and office...)
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Responded on: Feb 13, 2018 10:16 AM

Laura - We are so thrilled that you chose to return to DeSitter! Tim and our other sales associates make sure to help their clients choose the perfect product to suit their needs and we're happy that we helped do just that! We look forward to working with you again soon! Katie B. - Client Services
Cathy Merchantz
Feb 06, 2018
Helpful staff at LaGrange showroom very helpful in recommending a product that would work for our job. Installation crew arrived as promised, on time, clean, and professional. Very pleased with installation and product. Would go back to DeSitter and also recommend them! Great experience.
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Responded on: Feb 13, 2018 09:12 AM

Cathy - Thank you for taking the time to visit our showroom! We appreciate the opportunity to work with you and are so pleased to hear how satisfied you are. Katie B. - Client Services
Melissa Ebel
Jan 18, 2018
We just had a small project-basement stairs-but the service was fantastic and the installation was fast and looks great.
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Responded on: Jan 22, 2018 12:51 PM

Melissa - At DeSitter, we handle all different sized jobs and we are happy that we were able to provide you the best service possible! Katie B. - Client Services
Laura
Jan 13, 2018
Great Experience...from selecting our carpet to install.
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Responded on: Jan 22, 2018 12:53 PM

Laura, it's very important to us at DeSitter that all of our customers are given the best service possible, from start to finish. We are happy to hear that we did just that! Thank you! Katie B. - Client Services
Gale Skibicki
Jan 11, 2018
Keep up what you are doing.
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Responded on: Jan 22, 2018 12:53 PM

Gale - Thank you! We've been in business since 1920 and are proud of how many customers we've developed business relationships with. DeSitter is a company you can trust! Katie B. - Client Services
Ron
Jan 08, 2018
We had our 100 year old stairs carpeted. They turned out beautiful and most of the squeaks went away too. Our salesperson Karen was most helpful.
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Responded on: Jan 22, 2018 12:54 PM

Ron - Karen and our other sales associates all work very hard to ensure that their customers are provided with all of the knowledge needed to make the right purchase, quality products and exceptional service. Thank you for choosing us! Katie B. - Client Services
Barbara Roemer
Dec 27, 2017
Quality carpet, sales staff and installation!
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Responded on: Jan 08, 2018 05:51 AM

Barbara - At DeSitter, we work very hard to ensure that we have a wide selection of quality products and that we provide excellent customer service. We are so happy to hear that we've done just that for you! Thank you! Katie B. - Client Services
Marie Pristo
Dec 02, 2017
I was really happy with the service at DeSitters, from the salesperson to the installers.
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Responded on: Dec 04, 2017 12:13 PM

Marie - DeSitter is comprised of a group of employees that are absolutely wonderful people. Not only are they great people, but they are truly amazing at what they do and we are happy to know we've gained another satisfied customer! Katie B. - Client Services
Kathy Halm
Nov 29, 2017
Was a great experience.
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Responded on: Dec 04, 2017 12:12 PM

Kathy - Thank you for taking the time to let us know! We hope to work with you again soon. Katie B. - Client Services
Eileen Guerin
Nov 28, 2017
Love my new carpet and service from DeSitter. I would definitely recommend your company to someone else. Thank you.
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Responded on: Dec 04, 2017 12:12 PM

Eileen - Thank you so much! While DeSitter loves to continue to work with our long time customers, we also enjoying meeting new people and establishing new business relationships! Katie B. - Client Services
terry b
Nov 28, 2017
Installation was on time, well done, and coordinated nicely with the painters. Very pleased with everything.
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Responded on: Dec 04, 2017 12:11 PM

Terry - At DeSitter, we understand the importance of a smooth process in order to get the best end result. This is why we treat each order as a team effort and have all of our hardworking employees give it their best! Thank you for recognizing that! Katie B. - Client Services
Jayne A
Nov 28, 2017
Absolutely LOVE the new rugs in my home. DeSitter did a fantastic job helping me with the right selection of rugs for my home. The service when the rugs were delivered to professional and courteous. Prices are also very competitive. It's my place for all Rugs!
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Responded on: Dec 04, 2017 12:04 PM

Jayne - We are overjoyed to hear how excited you are about your new purchase! Thank you for allowing us to serve you and your flooring needs. Katie B. - Client Services
Mr. R.
Nov 27, 2017
They gave me a fair price on carpet for a single room in a new house on a budget. The product I got exceeded expectations. There was an unfortunate error made by the mill and my carpet was delayed, so DeSitter fully carpeted that one room in a suitable product until my final carpet was delivered and installed.
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Responded on: Nov 27, 2017 01:40 PM

Mr. R. - While there are times that we cannot control mistakes made by the mills or shipping companies, we can guarantee that we will do all that we can to work with you while they remedy their errors. We are thankful we were able to provide you with something while you were patiently waiting and we appreciate your understanding. Katie B. - Client Services
Marc Scheetz
Nov 27, 2017
Worked with Tim... He was great and patient with us until we finally picked something. Our stair runners are very nice.
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Responded on: Nov 27, 2017 01:38 PM

Marc - With having so many different products to choose from, our showroom staff makes sure that our customers have all of the information needed to make the best decision for their home. We are happy to hear that you are enjoying your new stair runners! Katie B. - Client Services
Peggy Prinke
Nov 24, 2017
Installer came when expected, right on time. Very friendly. Excellent installation. No mess. Would highly recommend DeSitter to friends.
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Responded on: Nov 27, 2017 01:37 PM

Peggy - Thank you for your recommendations! The DeSitter staff works very hard to make sure that each customer is happy with their purchases and the service that they've received. Katie B. - Client Services
Alyson
Nov 19, 2017
Great product selection. Installation went smoothly. Installers polite & cleaned up well after completed job.
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Responded on: Nov 27, 2017 01:36 PM

Alyson - At DeSitter, we know that each customer's style choice and home decor differ from the next so we make sure that we have a large variety of products to offer our customers. Thank you for choosing DeSitter! Katie B. - Client Services
Rich Bradley
Nov 19, 2017
Installation of our basement carpeting and vinyl flooring was on time with a great team. Very high quality installation and excellent clean up when the job was complete.
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Responded on: Nov 27, 2017 01:35 PM

Rich - While we do have some of the best showroom staff members at DeSitter, we also have incredibly talented installation crews as well! They have completed some amazing installations and we are overjoyed to know they did just that for you in your home. Katie B. - Client Services
Colleen McQuillan
Nov 10, 2017
Other than moving your store closer to Naperville I can't think of anything you could do to improve my next visit. Your staff was superb. Tom O'Brien took great care of me and the result was perfect. Thank you
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Responded on: Nov 27, 2017 01:33 PM

Colleen - Maybe in the future we will have a closer showroom but we are happy that you chose to visit our other locations! Tim and the rest of our staff knows how important it is to provide quality products and knowledge to our customers and we thank you for your business. Katie B. - Client Services
Susanne W.
Nov 09, 2017
Very knowledgeable and professional sales staff. Store showroom is well designed and allows the customer a wide variety of flooring samples. I have used DeSitters in the past and have yet to have any problem. Installation is quickly scheduled and professionally done. They have earned a 5 star rating!!
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Responded on: Nov 27, 2017 01:31 PM

Susanne - Thank you! Our team works very hard to ensure that we are able to provide the best experience to our customer. We are thrilled that you have had a positive experience each time you've visited us! Katie B. - Client Services
Tiffany
Nov 05, 2017
The entire team was a pleasure to work with. We had a challenging metal spiral staircase to cover and the finish product was far exceeded our expectations. would highly refer anytime.
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Responded on: Nov 07, 2017 06:08 AM

Tiffany - I can assure you, it was our pleasure to work with you! DeSitter's installation crews have completed some extraordinary jobs and we are confident that they will exceed in challenging situations as well. We are truly happy you had such a great experience with us! Katie B. - Client Services
Cindy Topps
Nov 05, 2017
My parents worked for DeSitter in the 1970's so I knew the history and solid reputation of the business. As an adult, I've owned homes with all hardwood floors only, until recently. With my first opportunity to re-carpet a room, I shopped a few places near home, then went to DeSitter. Consultant Allan B. has an amazing knowledge and eye for color, even in the gray family of colors. In spite of my parent's connection, Allan sensed my inexperience in buying carpet, and took his time to explain and steer me towards the right choice. The installation was flawless, and the end result is so beautiful. I am happy every time I walk into the room. No wonder DeSitter is still around, it's well-run with a great staff, and products.
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Responded on: Nov 07, 2017 06:06 AM

Cindy - Wow! It's always interesting to learn how our customers have heard of us and it's incredible that your family used to work for us! We love having return customers and expanding our DeSitter family. Our sales associates know that sometimes our customers do not have the experience with certain products that is needed to make a decision and that's when we step up to help! Katie B. - Client Services
Bobbie
Nov 04, 2017
We worked with Joanne Voll on selecting carpet for our staircase and our four second floor bedrooms. She gave us great advice on style, texture, and color, including the recommendation of a different coordinating carpet for our stair runner and landing. The new carpet looks and feels great! The installers were skilled and prompt. We would highly recommend DeSitter for excellent quality, service, and value.
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Responded on: Nov 07, 2017 06:03 AM

Bobbie - Thank you for taking the time to acknowledge our DeSitter team for their hard work and effort! Our team consists of some of the most talented and knowledgeable individuals in the industry. We enjoy hearing about each of our customer's experiences and look forward to working with them on future projects as well! Katie B. - Client Services
Nancy
Nov 03, 2017
I ordered carpet for one room and was pleased with the salesperson, wait time for delivery and installation! Carpet matches perfect and is of good quality.
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Responded on: Nov 03, 2017 10:16 AM

Nancy - We are so happy to hear that you not only chose DeSitter for your flooring project but that you also had a wonderful experience! Thank you for allowing us the opportunity to serve you and your family! Katie B. - Client Services
Saverio Truglia
Oct 30, 2017
I ordered carpet for a single room in a new house on a budget. They gave me a fair price on a product that exceeded expectations. There was an unfortunate error made by the mill and my carpet was delayed, so DeSitter fully carpeted that one room in a suitable product until my final carpet was delivered and installed.
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Responded on: Nov 03, 2017 10:19 AM

Saverio - We are truly sorry that there was an issue with the material ordered from the mill but are happy to say that our installation and warehouse teams were able to come together and provide a temporary situational fix until your correct carpeting came in. Thank you for your patience and understanding! We truly appreciate it! Katie B. - Client Services
Sylvia Birks
Oct 26, 2017
Received immediate reply to my email request. Installers were efficient, clean
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Responded on: Oct 26, 2017 02:41 PM

Sylvia - We are thrilled that you found us online and were able to reach out! Many of our customers hear about us on the web and use email communication to set up appointments. We thank you and look forward to working with you again soon! Katie B. - Client Services
A Fichter
Oct 25, 2017
Great experience with DeSitter. They pointed us to a nice carpet that was right within our budget. Installation crew was professional and hardworking. We not hesitate to use them again.
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Responded on: Oct 26, 2017 02:39 PM

A. F. - Thank you for allowing DeSitter to assist you with your flooring project! We happily welcome new customers to our DeSitter family! Katie B. - Client Services
Susan Keller
Oct 23, 2017
Very dependable company. All around good experience.
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Responded on: Oct 26, 2017 02:38 PM

Susan - While there are many flooring stores available, DeSitter is a company you can trust and depend on and we are so happy to know our customers feel the same! Katie B. - Client Services
Dina Zeilstra
Oct 23, 2017
DeSitter(Allan Bueke in particular) is helpful, timely, and delivers a great product. We have worked with DeSitter for many years, both in our own home and in rental properties.
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Responded on: Oct 26, 2017 02:37 PM

Dina - Thank you for continuing to choose DeSitter for all of your flooring needs! We appreciate the loyalty and are happy to continue our business relationship with you! Katie B. - Client Services
Mary Ann Kelly
Oct 21, 2017
Have been using DeSitter for my carpeting needs for over 30yrs. Always a great experience from the time of ordering to installation. Never disappointed, wonderful people to do business with!!!
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Responded on: Oct 26, 2017 02:35 PM

Mary Ann - We are so grateful to customers such as yourself for standing by us and allowing us to continue to serve you and your family! Thank you! Katie B. - Client Services
Marian Krupicka
Oct 17, 2017
I went into DeSitters and found exactly the carpeting I wanted. Terri also gave us options about another area's flooring. We were not familiar with this material but ended up choosing it. It looks great. The installers were very professional and worked with us on the stairway which was a challenge. They worked extremely hard and it was a long day but they finished.
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Responded on: Oct 26, 2017 02:34 PM

Marian - We are so happy to hear that we were able to assist you with finding the perfect product for your home! Thank you for choosing DeSitter! Katie B. - Client Services
Cindy Perkins
Oct 16, 2017
I have worked with DeSitter Flooring for more than 25 years now. I have done every kind of flooring imaginable for my businesses and home. I have always been impressed at how wonderful they are to work with and how they always manage to get the job done perfectly!
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Responded on: Oct 17, 2017 09:09 AM

Cindy - Wow, thank you for your continued support and patronage with DeSitter, we truly appreciate it! Katie B. - Client Services
Liane Cornille
Oct 10, 2017
The installers did a great job.
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Responded on: Oct 16, 2017 02:39 PM

Liane - Thank you for letting us know! While we are used to hearing how much our customers enjoy their installations, we always enjoy hearing it again and again! Katie B. - Client Services
Shannon Morrow
Oct 10, 2017
The sales man was quick to get my order placed and schedule install within 10 days for me so we could get our project done. The installers they sent were very professional and did an amazing job. I appreciated that they were very careful in protecting all of my new paint that was done just weeks before. Will go to DeSitter for my next carpet needs for sure.
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Responded on: Oct 16, 2017 02:38 PM

Shannon - While we cannot guarantee that each and every job is completed as quickly as yours, we can guarantee that we will always do everything in our power to make the deadlines discussed with our clients. We are thrilled to hear that you were so satisfied with your experience and are looking forward to working on your next project with you! Katie B. - Client Services
Patty Gill
Oct 09, 2017
The salesman was very helpful, the delivery was quick, and the rug I ordered was just what I was looking for to complete my room. I would not go any where else for my carpet and flooring needs.
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Responded on: Oct 16, 2017 02:36 PM

Patty - We are grateful that you not only chose us for your flooring but that you are fully satisfied and have become a longtime customer. At DeSitter, all of our employees make a combined effort to ensure that each job flows as smoothly as possible and that all of our customers are happy! Katie B. - Client Services
Kathy Malpede
Oct 09, 2017
Everything about the experience was excellent!
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Responded on: Oct 16, 2017 02:35 PM

Kathy - We are so happy to hear this! Thank you for choosing us, we are thankful that you did! Katie B. - Client Services
Carol Schultz
Oct 09, 2017
Installation was done very well and on time.
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Responded on: Oct 16, 2017 02:34 PM

Carol - DeSitter has some of the most incredible installation teams and we are very thrilled (but not surprised) that they left your home with a beautifully completed job. Katie B. - Client Services
Janet L Madonia
Oct 09, 2017
I have worked with Brett Arnold in the past when we picked out carpeting for two of our offices. He was very professional and gave us a great price on the carpet. I contacted Brett when I decided to carpet my living room. I decided to go with Brett because of his and the companies reputation and I was not disappointed. The installers were great and cleaned up after themselves. I would highly recommend Brett and this company to other clients.
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Responded on: Oct 16, 2017 02:33 PM

Janet - DeSitter's reputation is such a great one because of the hard work and dedication from all of our employees AND because of customers, such as yourself, that take out the time to leave us reviews and give out referrals and recommendations. Brett has been employed at DeSitter for many years and we are grateful to have such a talented and knowledgeable salesman as part of our team for so long. Katie B. - Client Services
Connie
Oct 08, 2017
Professional, beautiful!
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Responded on: Oct 16, 2017 02:31 PM

Connie - We hope you absolutely love your new flooring! We thank you for your support and hope you will continue to be part of our DeSitter Flooring family for many years to come! Katie B. - Client Services
Janice Schuler
Oct 07, 2017
I just got my third bedroom carpeted by DeSitter Flooring in Wheaton, Illinois. They arrived on time and when I came home from work my carpet looked fantastic!!! I would definitely recommend this company to anyone!!
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Responded on: Oct 16, 2017 02:30 PM

Janice - Referrals and recommendations from our loyal customers are what allows us to continue to expand our reach to customers and allows us to continue to provide quality products and services. Thank you for choosing DeSitter and for your kind recommendations, much appreciated! Katie B. - Client Services
Virginia Powers
Oct 05, 2017
We went to other flooring companies, and found Tim O'Brien the most helpful. We were confident we made the right decision in choosing DeSitter. They were very accommodating with our schedule, and Collette and Katie couldn't have been more pleasing to work with. The installers were professional and did a very satisfying job with the installation.
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Responded on: Oct 16, 2017 02:29 PM

Virginia - Thank you! We are also very happy that your choice resulted in us being able to serve you and your family and hope that DeSitter will remain your go-to company for flooring. It was our absolute pleasure and we are thankful for another amazing customer! Katie B. - Client Services
Ronald Scherman
Oct 05, 2017
Had a large area (entire 2nd floor) of house carpeted yesterday. 2 bedrooms and lots of furniture as well as 3 closets and a large landing. Crew arrived at 8am and worked their butts off moving furniture from room to room as they tore out the old carpeting and installed the new. I honestly didn't think they would be finished in one day, but the proved me wrong. Great job and we love it.
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Responded on: Oct 16, 2017 02:28 PM

Ronald - Thank you for acknowledging how talented and hard working our installation crews are. Many people do not realize all that is involved with installing new floors and we love when they receive the credit they deserve. We are so happy you chose DeSitter! Katie B. - Client Services
Sharon Martig
Oct 04, 2017
Everything was great!
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Responded on: Oct 16, 2017 11:03 AM

Sharon - We are so happy to hear this! We always want our customers to be fully satisfied! Katie B. - Client Services
Mari Cervak
Sep 26, 2017
Quick, efficient, quality work, even went above and beyond by hammering down nails and adding screws to some squeaky boards.
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Responded on: Sep 29, 2017 07:53 AM

Mari - At DeSitter, quality is what we focus on. We make sure to have quality products for all of our customers, as well as quality installations and other services. We stand behind our products and our teams and are happy to hear that we provided you the exceptional service you deserve! Katie B. - Client Services
Nancy Bagdonas
Sep 26, 2017
Today I finally got my carpet installed after weeks of delays by my other contractors! DeSitter was very patient and Joanne was, as always, awesome in her help with my selection. My new carpet is beautiful and the color is outstanding. This is why I always come back to DeSitter for all my flooring needs. By the way, the installers were on time, efficient, polite and neat. Nice job!
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Responded on: Sep 29, 2017 07:51 AM

Nancy - We're sorry to hear that you had to deal with so many delays but are excited that all that is over and you now have your beautifully installed carpeting! Thank you for choosing DeSitter for your flooring needs and for being such a loyal customer. We appreciate you! Katie B. - Client Services
Paul Durkalski
Sep 26, 2017
Everything is great
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Responded on: Sep 26, 2017 07:18 AM

Paul - We are so happy to hear! We hope you enjoy your new flooring! Katie B. - Client Services
Dawn W Schubert
Sep 25, 2017
From beginning to end, this process with DeSitter was a very positive experience. Our salesperson Joanne was excellent-- very patient and helpful. The installation crew was very good-- they were neat, punctual, and efficient.
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Responded on: Sep 26, 2017 07:19 AM

Dawn - All great things that we love to hear! We are happy that the DeSitter staff, including Joanne and our installers, dedicated themselves to your job to ensure you were fully satisfied with the overall result. Katie B. - Client Services
Sheila Daily
Sep 24, 2017
I was so grateful for the help and quick service I received from Terri at DeSitter. She assisted me with a terrific carpet selection and arranged installation while i was out of town. I'm glad I could trust DeSitter and Terri through the process. And the carpet is beautiful!
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Responded on: Sep 26, 2017 07:20 AM

Sheila - DeSitter has been in business since 1920 and is a company that you could truly trust. We are grateful to all of our customers that have stuck with us over the years and it is our hope that we will once again work with you in the future. Katie B. - Client Services
Joe
Sep 23, 2017
Good people
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Responded on: Sep 26, 2017 07:21 AM

Joe - Thank you! DeSitter Flooring is made up of a wonderful group of individuals and we are happy to have you join our family! Katie B. - Client Services
Aaron Vigil
Sep 23, 2017
prompt professional looks good
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Responded on: Sep 26, 2017 07:22 AM

Aaron - So exciting to hear! At DeSitter, our customers are very important to us and we make sure to give each and every job our best customer service possible. Katie B. - Client Services
sue saban
Sep 23, 2017
Terri was the salesperson who helped me. She was great! She came out to my house right away and things were picked out and ordered. There was a delay in the order, but Terri called me right away and let me know what my options were. I didn't change a thing and now my runner is installed. I am very happy with it. I would highly recommend Terri to work with.
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Responded on: Sep 26, 2017 07:23 AM

Sue - There are times that delays or issues arise that are out of our hands but the staff at DeSitter, just as Terry did, work very hard to keep you informed and speed up the process as quickly as we can. Thank you for your patience! Katie B. - Client Services
sue saban
Sep 23, 2017
The guys came on time, were kind, did a great job and cleaned up.
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Responded on: Sep 26, 2017 07:24 AM

Sue - Excellent news! DeSitter's installation teams are some of the very best and we are thrilled (but not surprised) that they came through for you and provided excellent and quality service! Katie B. - Client Services
Trish
Sep 18, 2017
Karen was a wealth of knowledge and her color suggestions were exactly what I needed to take the plunge into a lush Karastan carpet for our new home. The installers were professional, and meticulous. Love my new carpeting!!!
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Responded on: Sep 22, 2017 02:31 PM

Trish - How exciting to hear! Karen and our entire sales staff are truly wonderful resources for helping clients decide what products will work best for them and we are thrilled to know that you were fully satisfied with your entire experience at DeSitter. Katie B. - Client Services
Kristin
Sep 18, 2017
Alen was great to work with. Very responsive - especially during a busy holiday weekend! Would definitely use DeSitter again for any carpet needs.
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Responded on: Sep 26, 2017 07:39 AM

Kristin - Not only do we enjoy working with each of customers, we especially love it when they decide to return for additional projects in the future! We are so happy Allan provided the wonderful service that he is known for. Katie B. - Client Services
Kathy Green
Sep 16, 2017
The selection and buying process was so easy! Joann listened to what we were looking for and made great recommendations. She went even further when we found a carpet that we didn't see on the showroom floor and she ordered it for us. She thought of every detail and her recommendations were invaluable. The installation went perfectly and without any problems. The installers were courteous and very hard working. We are so happy with the finished product. If you are looking for hardwood flooring and carpet, this should be your first and last stop.
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Responded on: Sep 18, 2017 01:20 PM

Kathy - Thank you for such kind words and your recommendation to DeSitter! We appreciate each and every one of our customers and welcome new projects every day! Joanne and our sales team are very knowledgeable on our products and will always do their best to find what is perfect for their clients as we want you to be happy with the products and the installations! Katie B. - Client Services
Gary & Brenda True
Sep 15, 2017
Our new kitchen flooring is really great. It is everything we exp cited and more. The installers were very professional and did a great job. We even had a supervisor come past and make sure everything was going well. The installers cleaned up after they were finished and made sure we were satisfied with the flooring our salesman Paul Masey was great and went above and beyond our expectations Thanks so much from a satisfied couple that have just moved into the neighborhood
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Responded on: Sep 18, 2017 01:18 PM

Gary & Brenda - Welcome to the neighborhood! Our professional installation teams are composed of some extraordinarily talented individuals and we are thrilled that we have another satisfied customer due to their work as well! Paul and the rest of our sales staff put so much effort into making sure our customers are satisfied and we are happy that you have acknowledged that effort as it is always a nice feeling to hear of a job well done! Katie B. - Client Services
Andrew
Sep 15, 2017
My new DeSitter carpet is amazing! It matches the look and feel of the room perfectly, and is a very comfortable carpet to walk on. I like how the carpet is also durable and stain resistant. The installation crew was very professional and friendly, and they took good care of my furniture when they moved it out and back in. The carpeting is very well installed, and I was very pleased with the customer service from Hana as we purchased the carpet. Thanks!
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Responded on: Sep 18, 2017 01:15 PM

Andrew - All great things to hear! At DeSitter, we want our customers to know that each and every job is important to us and that we will put in all of our effort to help them choose the right products for their homes. We are happy to have done just that for you and your family! Katie B. - Client Services
Kent Wilson
Sep 13, 2017
You have always done a superb job.
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Responded on: Sep 13, 2017 01:46 PM

Kent - Thank you very much! At DeSitter, our core value is to build relationships for generations by enhancing people's lives where they live, work and play. We are able to achieve this time and time again because of our amazing customers and we thank you for your continued loyalty. Katie B. - Client Services
Virginia Cavanagh
Sep 12, 2017
I had a very good experience at the LaGrange store. Tim helped with the selection and the installers did everything professionally ,including reconnecting the TV.
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Responded on: Sep 13, 2017 01:43 PM

Virginia - So wonderful to hear! Tim, along with our other sales associates, are always very eager to offer their professional opinions and share their knowledge with their customers about our products and services. Thank you for choosing us! Katie B. - Client Services
Rita Hyland
Sep 09, 2017
Jessica was recommended and met every high expectation. She wanted our order to be as corrr t as we did. She was patient and enthusiastic as though I was her only client which is something I want and need. Grateful.
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Responded on: Sep 12, 2017 07:36 AM

Rita - Jessica recently joined the Glen Ellyn showroom staff from our previous tile location in LaGrange. She is amazing when it comes to design and always goes above and beyond to ensure that each of her client's jobs are finished to their complete satisfaction. We are so happy to hear how pleased you were with the service you received. Katie B. - Client Services
Jen
Sep 08, 2017
Everyone was very helpful from pick the tile to having it delivered.
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Responded on: Sep 12, 2017 07:32 AM

Jen - At DeSitter, each customer's order is handled with a group effort. Every staff member that assists with your job are true professionals and experts at what they do. This is why we have so many satisfied customers and a great reputation as we give it our all, each and every time! Katie B. - Client Services
Gail Daly
Sep 07, 2017
Karen was great to work with as always and had wonderful suggestions and advice. Delivery and installation was handled very smoothly. It is a pleasure to work with DeSitter.
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Responded on: Sep 08, 2017 02:23 PM

Gail - Karen is a very knowledgeable individual and is always eager to help her customers with their interior design and offer her expert advice. We are very happy to hear you had such an enjoyable experience but the pleasure was ours! Katie B. - Client Services
Carolyn Roscich
Sep 07, 2017
Had great input from your staff in choosing the style and the rug is everything we hoped for!!
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Responded on: Sep 08, 2017 02:19 PM

Carolyn - We always want to make sure that our customers have all the help they can get! We know that choosing the right flooring may be difficult, especially if you are not familiar with the products, which is why we are always eager to help make the decision easier! We're thrilled that you are happy with your selection. Katie B. - Client Services
Dave Nigro
Sep 07, 2017
Guys we're ok, but I wished they spoke better English . End results were excellent
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Responded on: Sep 08, 2017 02:18 PM

Dave - Thank you for your honest feedback. There are a few of our installation teams that have some members who use English as a second language. One thing for sure is that their work is always very professional and they are true experts at what they do. If any of our customers ever find communicating with our installers to be a challenge, they can simply ask the installer to call us right away or the customer can also call us directly to discuss. Thank you! Katie B. - Client Services
Alise Carrico
Sep 07, 2017
I had 3 large rooms plus 2 separate closets done. The sales experience was very positive and helpful. The installation was a breeze - professional, quick and clean. I would definitely use DeSitter again.
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Responded on: Sep 08, 2017 02:12 PM

Alise - We always enjoy working with new customers and are even happier when we learn that they would choose us again! We hope you are enjoying your new flooring! Katie B. - Client Services
Janet Maurin
Sep 04, 2017
A great experience. Quick delivery and the installation crew cleaned up very well. Sales staff was very knowledgeable.
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Responded on: Sep 05, 2017 12:34 PM

Janet - Our goal at DeSitter is to provide an all around enjoyable experience. We have true professionals who are experts at what they do in each department and look forward to working with each and every one of our customers. Katie B. - Client Services
Mary Hood
Aug 31, 2017
We had carpeting installed in two bedrooms and an office. The work was done efficiently and professionally. Joanne Voll was our consultant at DeSitter and did an excellent job in assisting us and with follow-up.
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Responded on: Sep 05, 2017 12:00 PM

Mary - Joanne and our entire sales staff work very hard to ensure that all of our customers are happy with their selections and the completion of their installations. We thank you for choosing us and are thrilled to hear how pleased you are. Katie B. - Client Services
Erin Sullivan
Aug 30, 2017
Very pleased with the installers, the clean-up & the product.
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Responded on: Sep 05, 2017 11:20 AM

Erin - At DeSitter, we provide quality products and quality installation services and are so happy to hear you're fully satisfied. Katie B. - Client Services
Kathy Campbell
Aug 29, 2017
I am very pleased and satisfied with the professional of Desitter. From the first contact in the showroom with Paul, to working with the person who measured for carpet and the installers, it was a pleasant experience, with no hassells or pressure from anyone. I would highly recommend Desitter to my family and friends for any flooring they may want done. Thank you again for being a company that rates #! for me.
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Responded on: Aug 29, 2017 09:48 AM

Kathy - Thank you for such kind words! Paul and the rest of the DeSitter staff are true professionals and experts in the flooring industry. At DeSitter, we know how important it is that our customers have a satisfying and painless experience, which is why all of our staff members are some of the best at what they do. Thank you for choosing DeSitter and for recommending us! Katie B. - Client Services
Durga Bharam
Aug 25, 2017
Terry, our salesperson, has been great. Always very professional but really went out of her way to make sure we were getting what we wanted. Also, the gentlemen delivering the product were also super nice and very professional as well. The floors have been covered so haven't been able to fully inspect or utilize them yet but the small part that I saw looked great. Overall a great experience. Thank you!
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Responded on: Aug 29, 2017 09:43 AM

Mr. Durga - Terry is an amazing member to the DeSitter team. Her and the rest of our sales associates will go above what is expected of them, simply because they really do care about their customers. Our delivery crews are also some of the most professional and friendly people you can meet and we are happy that you were satisfied with the service you received from all of our staff. Katie B. - Client Services
Sharon Mulder
Aug 24, 2017
My home needed hardwood floor refinishing, total carpet replacement and a snazzy custom rug to show off new furniture. DeSitter Flooring did it all beautifully (thanks, Karen!) - on time and on budget!
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Responded on: Aug 29, 2017 05:00 PM

Sharon - Thank you for choosing DeSitter for all of your flooring needs! Many people do not realize that DeSitter handles much more than just carpeting jobs. Karen is one of our best when it comes to design and we are so happy that she helped you make the best selections for your home! Katie B. - Client Services
Kara Ward
Aug 23, 2017
My sales person was helpful and knowledgeable. I am really happy with the carpet thus far (obviously time will tell) The installers cleaned up after the job and seemed to do quality work. (I am a little concerned about the non-bound edges of the carpet, primarily where it meets the tile floor- will it unravel???) I mentioned this to the installer and he assured me all was good.
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Responded on: Aug 29, 2017 09:23 AM

Kara - We're so happy to hear that you are enjoying your new carpeting! As far as the edges of the carpeting go, our installers are experts at what they do and if they assured you that it would be fine, I would let that ease your mind. However, if any issues do arise, please call us immediately to take care of it. Thank you! Katie B. - Client Services
Alice Kautsky
Aug 22, 2017
Our experience at DeSitter in LaGrange was delightful. Allan made the search for our family room carpeting extremely easy...even with a huge selection. He was most professional and kept us informed right up to installation. Our installers were great...came on time, removed the old, laid the new, cleaned up perfectly. Certainly returning for our carpeting needs.
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Responded on: Aug 29, 2017 09:09 AM

Alice - Allan has been a star salesman at DeSitter for over 30 years and works with another amazing group of sales associates at our LaGrange showroom. We are thrilled to hear how pleased you were with our installation teams but not surprised as we do have some of the very best around. Katie B. - Client Services
Gayle krol
Aug 20, 2017
Starting with Paul in the showroom, we had a very good experience. We had a small job and were treated as if we were booking a larger piece of business. All aspects ... selection, order, payment schedule of installation and installation went smoothly..The process was seamless.
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Responded on: Aug 21, 2017 02:05 PM

Gayle - At DeSitter, we put the same amount of effort and dedication into each of our jobs, regardless of size. Each and every customer of ours is important to us and will receive the same customer service! We are very happy that you are satisfied and hope to work with you again in the future. Katie B. - Client Services
Barbara Chin
Aug 17, 2017
De Sitter has carpeted our family room , basement, and replaced carpeting on our second floor throughout the years. When we had a water leak and needed our entire basement redone, Tim at DeSitter was very helpful. He suggested carpeting that they carried in stock which was durable and at a good price point. He coordinated the ordering and delivery. The reason I rated DeSitter 4 stars is the scheduling department. We had 2 confirmations for installation but had to reschedule due to a carpet layer calling in sick the morning of installation. We understand this happens. Scheduling promised they would send 2 crews the next day to get the job done. The next day only one crew showed up. No explanation was given by the scheduling department. Will and Mauricio showed up at 8 and worked well after 6 to get the job done! We appreciate how hard they worked to get the job finished. They were great! .
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Responded on: Aug 21, 2017 02:03 PM

Barbara - We are glad that you enjoyed your experience working with DeSitter and that you received top-notch service from Tim and our installers. I apologize that there was some confusion with scheduling and will be sure to bring that to the warehouse managers attention. Thank you for your patience and understanding. Katie B. - Client Services
Susan Keller
Aug 15, 2017
Allan was fantastic to work with and the installers were considerate and professional. Well done all around!
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Responded on: Aug 29, 2017 09:00 AM

Susan - Allan truly is one of the experts when it comes to flooring and we are so happy to know that you enjoyed working with him and our talented installers! Thank you! Katie B. - Client Services
Randy Dunham
Aug 15, 2017
Just had three rooms carpeted. Service was excellent. Thank you Hana
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Responded on: Aug 15, 2017 11:50 AM

Randy - Thank you for sharing a little about your experience! We always like to hear when our customers are satisfied and to hear that they received great service from our sales staff, just as you did from Hana! Katie B. - Client Services
Michelle Bannon
Aug 14, 2017
Installed without a hitch. Salesman friendly and knowledgeable.
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Responded on: Aug 15, 2017 11:49 AM

Michelle - The DeSitter team is aware that not many people know all that much about flooring products, which is why we make sure our sales associates are very knowledgeable about the products we carry. We make it easy to present the information to you that is needed to make your selections! Katie B. - Client Services
G. & N. Foltz
Aug 10, 2017
We had new carpeting installed in our basement and a patch done on some existing carpeting. Both turned out to our complete satisfaction and the patch even exceeded the very best we'd expected beforehand. Great work all the way around (which we find to be typical of DeSitter)!
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Responded on: Aug 10, 2017 01:34 PM

Greg - At DeSitter, we have many quality products for your new installations but we also handle some repairs. We are happy to know we were able to provide both services to you and thank you for your loyalty as a customer! Katie B. - Client Services
Gary Hibbler
Aug 09, 2017
We were very happy with the support received on the product options and carpet selection. The product quality was very strong. The one disappointment we had was that our delivery time was missed. We appreciated the efforts the company made to ultimately install our carpet.
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Responded on: Aug 10, 2017 01:32 PM

Gary - Flooring is what we do and we make sure to provide our customers all the knowledge that they need in order to select the best flooring for their project. I am sorry to hear about the mix-up with your delivery time but am happy we were able to remedy the problem. Katie B. - Client Services
Molly Ronovsky
Aug 08, 2017
We were very happy with the whole process and the quality of the carpet we got! Would definitely recommend.
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Responded on: Aug 29, 2017 05:00 PM

Molly - Thank you for any recommendations that you may give out for us, we greatly appreciate it! We are excited to have another satisfied customer and look forward to working with you in the future! Katie B. - Client Services
Gerald Post
Aug 04, 2017
We worked with Tim on selecting our flooring. He helped us make the right choice. The installation crew was on time and worked hard to finish the job in one day. We are very happy with the results.
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Responded on: Aug 10, 2017 01:25 PM

Gerald - When you have a team that is as dedicated as the staff at DeSitter, you're sure to end up happy with your experience! From Tim, our installers and the rest of us at DeSitter, we thank you for choosing us! Katie B. - Client Services
Katy Yee
Aug 02, 2017
Joanne helped me pick out new carpet that met my needs and fit within my budget.
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Responded on: Aug 03, 2017 11:39 AM

Katy - Joanne and the rest of our sales team at both locations are very knowledgeable and are very capable of assisting our customers in picking out the perfect products for their projects. We have a wide range of products that will different budgets and are happy that we found something for yours! Katie B. - Client Services
Robert Kuick
Aug 02, 2017
The installers did a perfect job.
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Responded on: Aug 03, 2017 11:37 AM

Robert - While many people can sell quality products, it is also very important to have talented and experienced installers to complete the installation. Without quality installation, the products may not look as beautiful as they could. We are thankful you allowed us to service your home! Katie B. - Client Services
Jenny Allen
Aug 01, 2017
The installers were friendly and did a nice job. We are happy with the final product.
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Responded on: Aug 03, 2017 11:36 AM

Jenny - So good to know! Hearing that our customers are not only satisfied but genuinely happy with the results is what makes our job worth it! Katie B. - Client Services
Kalli Martin
Aug 01, 2017
Excellent service from Jessica Knodle in Glen Ellyn. Materials were as expected and all pricing and delivery timelines were accurate from the get go. Greatly appreciate Jessica's eye for design recommendations and professionalism. She's awesome! Thanks.
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Responded on: Aug 03, 2017 11:33 AM

Kalli - Jessica is one of our tile specialists and truly does have an eye for design! She has been a great addition to our already very talented staff at our Glen Ellyn showroom. We are thrilled to hear that she provided such great service to you! Katie B. - Client Services
Amanda Johnston
Jul 31, 2017
Desitter was great to work with, specifically Terry! She was always available when we had questions, ordered the materials and had installation schedule in a timely manner so that we could get moved in right after. I definitely recommend using Desitter.
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Responded on: Aug 27, 2017 05:00 PM

Amanda - Congrats on your new home! Our sales associates, just like Terry, know the importance of properly handling your purchase with us. Buying new flooring is truly an investment and we make sure that our staff members are available to assist you and keep the process and smooth as possible. Katie B. - Client Services
sue grosskopf
Jul 29, 2017
Love this place!
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Responded on: Jul 31, 2017 02:29 PM

Sue - We are so grateful for customers such as yourself that take the time to let us know we are doing a good job! Katie B. - Client Services
LAURA TOBOLASKI
Jul 28, 2017
They were very professional and found carpet that fit our budget and quality needed with two kids and two large dogs.
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Responded on: Aug 27, 2017 05:00 PM

Laura - We work closely with our customers to help determine exactly what type of product is best for them and help them make the choice that is right for them! Katie B. - Client Services
GERRY POST
Jul 28, 2017
Worked with Tim on our floor selection. He steered us right on what to order (carpet) for our basement. Installers worked long and hard to finish in one day. We are very satisfied, and would recommend DeSitter to anyone looking for flooring.
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Responded on: Jul 31, 2017 02:23 PM

Gerry - Thank you for allowing us to service your home and for your recommendations! We greatly appreciate it and hope you enjoy your flooring! Katie B. - Client Services
Robin
Jul 27, 2017
Extremely satisfied from start to finish. Sales, selection, and instillation. Great Service!
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Responded on: Jul 31, 2017 02:22 PM

Robin - We are so happy to hear! We feel that the process of buying flooring should be a smooth and simple one for our customers! Katie B. - Client Services
Don Keplinger
Jul 26, 2017
Paul Massey went above & beyond to help with the carpeting project -- all of the 1st floor, then another great effort to get the 2nd floor carpet selected and installed. Thanks, DeSitter, from a satisfied customer.
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Responded on: Jul 31, 2017 02:15 PM

Don - It's always wonderful news to hear that because our sales associates provide such great service, customers choose us for additional projects! Thank you! Katie B. - Client Services
Ivy Dolbeare
Jul 24, 2017
Very professional and helpful. My decorator recommended them. I was thrilled with the product, the padding they selected and the installers. They also custom made an entry way covering to protect the carpeting which turned out perfectly.
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Responded on: Jul 25, 2017 07:40 AM

Ivy - Our staff members understand that there is so much involved with selecting and purchasing new flooring, which is why we always work hard to be sure the customer has all the information they need to make the best decision on the perfect product for their home. Many people do not realize that we have the ability to custom fabricate area rugs but that's one of our special services! Katie B. - Client Services
Mary Dey
Jul 21, 2017
Complete satisfaction from start to finish. I would recommend De Sitter to anyone who needs flooring.
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Responded on: Jul 25, 2017 07:34 AM

Mary - At DeSitter, we feel that the best compliment you can receive is a referral! We appreciate your business and look forward to working with you and any of your friends or family members in the future. Katie B. - Client Services
Lee Prince
Jul 20, 2017
great crew installing - FAST and clean.
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Responded on: Jul 20, 2017 12:00 PM

Lee - After going through the process of purchasing flooring, we know many people are anxious to have it installed, which is why we try very hard to offer quick installation times. Our crews are very professional, clean and experts at what they do! Katie B. - Client Services
tim Buddig
Jul 20, 2017
The carpet looks great and installed when I wanted it. I may have to get a different vacuum cleaner (Dyson) because the carpet is so plush.
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Responded on: Jul 20, 2017 11:55 AM

Tim - At DeSitter, we know that new flooring is an investment for your home and we make sure our customers are given information on how to care for and maintain it to prolong its life and beauty. We are truly happy you like your new flooring! Katie B. - Client Services
Larry Johnson
Jul 19, 2017
We chose DeSitter to assist us in selecting and installing a hardwood floor in our master bedroom. Our experience from our consultant, Hana to the team lead on the installation , Jonny was excellent. We will definitely be back for our next flooring project.
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Responded on: Jul 19, 2017 01:38 PM

Larry - Each and every one of our staff members, such as Johnny and Hana, dedicates their hard work and effort to ensuring that a customer is well taken care of. It is because of this overall team effort that we area able to provide such a smooth process from initial contact to end result with your install. Thank you! Katie B. - Client Services
Erin Raatjes
Jul 19, 2017
We love DeSitter Carpet & Flooring. It's time to spruce up our son's room and it was an easy phone call to reorder what we'd placed for our daughter's room a few years ago. They are professional and kind - so thankful for a family business in today's big box world.
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Responded on: Aug 13, 2017 05:00 PM

Erin - Thank you for returning to us for your flooring needs! At DeSitter, we build relationships for generations by enhancing people's lives where they live, work and play. We thank you for allowing us to service your flooring project! Katie B. - Client Services
Martha VanZee
Jul 18, 2017
Carpet was installed quickly and done well!!
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Responded on: Jul 19, 2017 01:28 PM

Martha - At DeSitter, we always try to get our customers installations scheduled and completed quickly but there are times that this may be more difficult during the busier seasons when the schedule fills up quickly. We are happy that yours was done quickly and that you are happy with the result! Katie B. - Client Services
Patsy Brown
Jul 18, 2017
A customer can tell a lot about a company by how its people respond to requests for minor adjustments or small revisions. Our flooring job required a few finishing touches which were taken care of within days of the project completion. From asking for an initial estimate to working with the sales staff to arranging the delivery of materials to having the work done, each person at DeSitters offered prompt, efficient, considerate and professional behavior. There is a reason for dealing with this kind of company as opposed to the box stores. I was so happy with our start-to-finish experience that I wrote a letter to the owner. We love our new wood floors. DeSitters does amazing work.
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Responded on: Jul 19, 2017 01:25 PM

Patsy - Thank you so much for such wonderful words! While we always push forth our best effort to guarantee the complete satisfaction of our customers, it always gives us a pleasant feeling when our customers reach out to let us know we are doing a good job! Thank you again and we look forward to working with you in the future. Katie B. - Client Services
Patricia Drobny
Jul 18, 2017
On time installation. Installers were very respectful. All in all a good purchase experience.
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Responded on: Jul 18, 2017 10:24 AM

Patricia - Our installation teams are simply some of the best flooring crews available. They are courteous, respectful, hard working and extremely skilled at their work. We are thankful they met your expectations! Katie B. - Client Services
Brian Kennedy
Jul 17, 2017
Exemplary. Planned skillfully with ourselves and our realtor, executed to perfection. Came back promptly, to tidy up one small detail.
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Responded on: Jul 18, 2017 10:02 AM

Brian - At DeSitter, we want our customers to be fully satisfied with the look of their new flooring and also with their overall experience. Our staff members work closely with our clients to be sure the process is smooth and we are here to answer questions and make sure the job is completed to your satisfaction. Katie B. - Client Services
Terri Gorski
Jul 17, 2017
What a great experience from beginning to end! I love my new area rugs and the service was fantastic. When there was a mixup with delivered, Tim made it right immediately. I will be bringing my clients to DeSitter in the future.
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Responded on: Jul 18, 2017 09:40 AM

Terri - We are always looking to build more business relationships with designers and are excited that you would like to as well! While we try our best to make sure everything we do is exactly as it should be, there are some times that a mistake occurs but you can be assured that we will always do what is needed to remedy it. Katie B. - Client Services
bob carter
Jul 17, 2017
From the beginning with Joann everything has been smooth. Workers showed up on time and did a great job.
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Responded on: Jul 18, 2017 09:04 AM

Bob - At DeSitter, we rely on an overall team effort to be sure to provide the best service possible to each of our clients. We are so happy to hear that Joanne and our installers did just that! Katie B. - Client Services
Mark Frigo
Jul 14, 2017
DeSitter was very easy to work with. Prep and install went smoothly and on schedule. Final product looks nice.
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Responded on: Aug 13, 2017 05:00 PM

Mark - At DeSitter, we are always trying to make the experience as simple and fulfilling as we can for our customers. We are grateful that you chose us and allowed us to service your home! Katie B. - Client Services
Donna Yelnick
Jul 13, 2017
My order was shipped and installed in less than 3 weeks. Installation team was professional and courteous. Karen was very patient and helpful with my selection process!
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Responded on: Jul 13, 2017 12:51 PM

Donna - We are so very happy to hear that Karen was able to help complete your project in such a short amount of time and that you are fully satisfied with your experience! We hope to work with you again. Katie B. - Client Services
Sonia Jager
Jul 13, 2017
Great sales and post sales experience
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Responded on: Jul 13, 2017 11:05 AM

Sonia - At DeSitter, we know that a customer's experience doesn't simply end after their installation is complete; it goes further than that! This is why we make sure to follow up on each installation to be sure our customer is fully satisfied with the end result and to get any feedback that may help us make our business practices even better! Katie B. - Client Services
Zhang Chen
Jul 13, 2017
Great showroom with lots of options. Easily find something in my price range. Will work with them next time.
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Responded on: Aug 06, 2017 05:00 PM

Zhang - At both of our locations, Glen Ellyn and LaGrange, we have a large variety of different products for your home. We highly recommend a trip to our showroom to explore products, take home samples and work with our knowledgeable sales staff! Katie B. - Client Services
Joanna Chen
Jul 12, 2017
Nice show room, tons of choice, and quick installation.
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Responded on: Jul 12, 2017 11:26 AM

Joanna - We always tell our customers that a trip to one of our showrooms is definitely worth it as it gives our customers the opportunity to see all of the beautiful products that we carry and take home samples! Thank you for visiting and for your business. Katie B. - Client Services
Cathy Lundahl
Jul 11, 2017
We always turn to Desitters when we have a flooring job. This is the third condo we have had them carpet for are rental unit. Always reasonable priced. And Paul is great to work with. Thank You again for a great job. Totally loved the installers.
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Responded on: Jul 12, 2017 11:23 AM

Cathy - Thank you for making DeSitter your go to company for your flooring needs, we appreciate your loyalty! Paul is a great resource when needing to explore flooring options for your home and we are happy that you received such satisfactory service from him and our installers! Katie B. - Client Services
Joan Potsch
Jul 11, 2017
Terry Maliska, at DeSitter in LaGrange helped me find what I was looking for in wall to wall carpeting. The carpeting was recently installed and I am very happy with the work the men did. I have used DeSitter in the past and have always been happy with the carpeting.
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Responded on: Jul 11, 2017 09:56 AM

Joan - We are happy to hear that Terry provided such great service to you! Thank you for choosing DeSitter once again and we hope we will be your choice for future projects as well! Katie B. - Client Services
Vicky Bailey
Jul 10, 2017
I just installed new carpet in a rental property. I had one week between Tennants. DeSitter was amazing...quickly came out and measured for a fair quote and installed within the week.
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Responded on: Jul 11, 2017 08:18 AM

Vicky - While we cannot always guarantee such a quick turnaround time for installation, we always try our best to accommodate our customer's schedules and get the jobs completed as quickly as possible! We are very happy to hear it worked out so well for you! Katie B. - Client Services
Joyce Miller
Jul 10, 2017
I experience with DeSitter has always been top-notch from the sales staff to the installers. Our salesmen spent a very long time with us on at least two occasions helping us decide what would be the best flooring option for our living-room dining room. He worked with us several years ago and was able to help us find remnants for our family room and bedroom. Friendly, knowledge service with a wide-selection of products.
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Responded on: Jul 11, 2017 08:03 AM

Joyce - Thank you for allowing us to be your choice for your flooring projects, we enjoy working with you! Stepping in to a full service flooring showroom can be overwhelming with all of the products and services available but DeSitter's sales staff is very knowledgeable and experts in this industry so they try to make it as simple for our customers as possible! Katie B. - Client Services
Erika Benda
Jul 10, 2017
Desitter is very service oriented and made my carpet buying experience relatively easy. They were professional and courteous throughout the process and there were no surprises even six months after quoting when I finally installed. I would probably go back for additional purchases just because I appreciate service and reliability.
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Responded on: Jul 11, 2017 07:56 AM

Erika - This is exactly why the DeSitter staff members work as hard as they do; they want to be sure that our customers are not only fully satisfied, but that they are confident their choice to use DeSitter was the best one! Katie B. - Client Services
Patricia Kell
Jul 10, 2017
The installer did a terrific job! I am very pleased with the result.
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Responded on: Jul 10, 2017 10:43 AM

Patricia - Great to hear! Our installers work hard to leave our customers with a finished result that they will love! Katie B. - Client Services
Sandra iannone
Jul 09, 2017
I found my experience with your company quite pleasant . I have used before for large areas . This was a sunporch your installers were very nice and did a nice job I would not hesitate you again do quality work.
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Responded on: Jul 10, 2017 10:12 AM

Sandra - Thank you for returning for your newest project! DeSitter handles all different size jobs and will always treat each one equally as important! Katie B. - Client Services
Ted Kahn
Jul 07, 2017
Paul Massey was extremely helpful and patient. The baseboard trim carpenters and the carpet installers were courteous and professional. The scheduler was accommodating and the job was completed ahead of schedule to perfection.
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Responded on: Jul 10, 2017 08:29 AM

Paul - Thank you for the great report card on all those involved with your experience, we couldn't be happier! While we have great confidence in how our staff members perform, it's always great to hear when our customers say they've done a job well done! Katie B. - Client Services
Juanita Bettendorf
Jul 06, 2017
The design rep was very helpful in resolving a problem we had with our initial flooring shipment. Also ,she was very helpful in presenting us with flooring options and design advice.
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Responded on: Jul 10, 2017 08:22 AM

Juanita - Unfortunately there are times where mistakes happen that our beyond our control but the DeSitter staff will always work hard to ensure they are handled and resolved appropriately. We are happy to hear that our sales rep did just that! Katie B. - Client Services
Jenny Lorish
Jul 06, 2017
From walking into DeSitter, to walking on our new carpet the service was top notch!
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Responded on: Jul 10, 2017 08:18 AM

Jenny - Awesome to hear! It is such a nice thing to hear when our customers are fully satisfied and are truly enjoying their new purchase! Katie B. - Client Services
Anne
Jul 06, 2017
They had a great selection and were prompt with installation. Only problem was they confused the installation day, which was annoying, but they did a good job.
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Responded on: Jul 10, 2017 08:10 AM

Anne - I am sorry to hear about the confusion regarding your installation but am glad that all turned out well in the end! I'll be sure to mention this to our scheduling department so that we can make sure we do not let this happen again. Katie B. - Client Services
Jay Talesky
Jul 06, 2017
Tim Kelliher was our salesperson. We explained what we needed and he showed us several carpet samples that would be an appropriate choice. He did not try to over sell us and was extremely professional. The installation crew worked diligently to remove the old carpet and install the new one in a minimum of time. If the need arises again, I will be sure to contact your company first for our carpet/flooring needs.
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Responded on: Jul 10, 2017 07:54 AM

Jay - The sales staff at DeSitter care about our customers and make sure they show them the best options for their home while making sure never to come off as pushy or rude. We do not try to simply sell you something just to get your business, we genuinely want to help and work on providing what is best for you and your family. Thank you for allowing us the opportunity! Katie B. - Client Services
Leona Rochford
Jul 05, 2017
We walked into your showroom on Roosevelt Rd with a carpet project that we needed done quickly. We found excellent help, an excellent product and excellent installation! All on time!!
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Responded on: Jul 10, 2017 07:50 AM

Leona - We are glad you chose to stop in! We always have expert staff members ready to help each and every customer and try our best to meet all of your needs! Katie B. - Client Services
Emily Carroll
Jul 05, 2017
We enjoyed working with Joanne Voll. She helped us select the materials. The installers were very professional. We love the new look!
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Responded on: Jul 10, 2017 07:46 AM

Emily - New flooring can have such a big impact on how you feel towards your home! We're happy that Joanne provided wonderful service and the installers helped you love your new look! Katie B. - Client Services
Michael Wroblewski
Jul 05, 2017
Very good. There were problems but they were handled well
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Responded on: Jul 06, 2017 01:55 PM

Michael - While I am sorry to hear that some issues arose with your situation, I am happy to know we stood by our services and handled them appropriately. Katie B. - Client Services
David Hansel
Jul 05, 2017
The installation team was great and professional.
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Responded on: Jul 06, 2017 01:51 PM

David - This is exactly what we want to hear about each of our installation teams! Thank you for allowing us to service your home. Katie B. - Client Services
Diane Rodenbostel
Jul 05, 2017
Good overall experience. Joann, our salesperson, was knowledgeable and very pleasant. The new carpet looks great and I love it. The installers were courteous. This is the second time we have purchased carpeting from Desitter. I highly recommend them.
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Responded on: Jul 30, 2017 05:00 PM

Diane - We are so happy to hear that you chose DeSitter once again, thank you! There is a wonderful feeling associated with seeing beautiful newly installed carpeting in your home and we are thrilled that that is exactly what we provided for you! Our sales staff, just like Joanne, work very hard to ensure their customers have a pleasant experience with us and we thank you for the opportunity. Katie B. - Client Services
Nancy Kraus
Jul 03, 2017
Timely and friendly installers made the job seem easy today.. Love the carpet.
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Responded on: Jul 05, 2017 06:31 AM

Nancy - Awesome to hear! Our installation crews are very talented teams that will complete an installation and have it look amazing. They are hardworking, professional and truly experts in their field. Katie B. - Client Services
Diane Rodenbostel
Jun 30, 2017
Good overall experience. Joann, our salesperson, was knowledgeable and very pleasant. The new carpet looks great and I love it. The installers were courteous, but a few things did occur during the installation process that bother me. First the installers tried to lay the new carpet out on my dirty garage floor to cut it. If that's standard procedure then they need to either bring it cut or lay the carpet on a tarp and then cut it. Second the installers recommended a seam change. Joann responded quickly to my call to straighten that out. Also, she apologized and stated that the installers should have contacted her before asking me to okay the change. Third even though the carpet has been vacuumed a couple of times since the installation on 6/28 I'm finding staples on the carpet which is troubling from a safety perspective.
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Responded on: Jul 05, 2017 06:22 AM

Diane - I am very happy to hear that all turned out well and that you are satisfied! When I spoke with you last week about the seam situation, I was confident that Joanne would be able to handle and take care of it for you. I will be sure to bring your concerns regarding the cutting of the carpet, in addition to the seam issue, to our warehouse manager to be sure he discusses with the installation teams what is best. Thank you! Katie B. - Client Services
richard mark
Jun 28, 2017
Paul, the salesperson does a terrific job, and the installers were very good as well.
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Responded on: Jul 23, 2017 05:00 PM

Richard - We are excited to hear that you had such a pleasant experience with us! Paul, our installers and all the other staff members at DeSitter work very hard to ensure a satisfying experience. Katie B. - Client Services
Tami Allen
Jun 28, 2017
Tim was so helpful in explaining the newer options in carpeting. Very informative and patient service was provided to me as a customer who last bought carpet from you about 16 years ago.
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Responded on: Jun 29, 2017 08:06 AM

Tami - Thank you for returning to DeSitter for your carpeting needs! There are so many options available today that often has our customers unsure of how to select their choice; this is why our sales associates, such as Tim, have such extensive knowledge of the products we sell. Katie B. - Client Services
richard mark
Jun 28, 2017
Paul, the salesperson, is terrific. Installers were on time and did a great job. Only issue was that their truck left an oil spot on the driveway
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Responded on: Jun 28, 2017 10:16 AM

Richard - We are lucky to have such great sales associates, such as Paul. Our installation crews are very talented at what they do. I am sorry to hear about the oil spot, I can assure you it was an accident. We are happy to hear about your installation and that you are satisfied with your experience.
Martha Picinich
Jun 27, 2017
We worked with Allan on a very short timeframe and from a distance to get carpet installed in our new home before we moved in. He did a great job of expediting the selection process and getting everything from order to install completed seamlessly. The communication was great through the entire process and we are very happy with the final product! Thanks so much! Will call again for our next flooring needs. Shop local!
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Responded on: Jun 27, 2017 12:03 PM

Martha - Thank you very much for choosing DeSitter! Although we are not surprised to hear of the great service provided to you by Allan, we are always happy to be reminded of what a wonderful job he does! DeSitter is a family owned business that has been around since 1920 and it's because of customers like yourself that allow us to continue to compete in this industry. Thank you! Katie B. - Client Services
David Burns
Jun 26, 2017
Allan was very helpful in selecting the type of stair runner and arranging for it to be installed in time for our daughter's wedding. A little more assistance in selecting the color would have been appreciated.
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Responded on: Jun 27, 2017 10:44 AM

David - Congratulations to your daughter and your family! Our sales staff, just like Allan, are very knowledgeable in the products that we carry and are able to help you make the best choice for your home. We value your feedback and will speak with our staff about your concern with color selection. Thank you! Katie B. - Client Services
Jerilyn Scardina
Jun 26, 2017
Everything was went smooth from order to installation!
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Responded on: Jun 27, 2017 10:39 AM

Jerilyn - We are very happy to hear as we work hard to make sure the process is as smooth and simple as possible for our customers. Katie B. - Client Services
Nancy Kraus
Jun 22, 2017
love the carpet. the installers were timely and professional.
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Responded on: Jun 22, 2017 12:43 PM

Nancy - We are so happy to hear! In order to fully enjoy quality carpet, it must be accompanied by quality installation and that is exactly what our installers will give you! Katie B. - Client Services
Nancy De Maria
Jun 21, 2017
Always a pleasure to work with such professional people. Second time we've used De Sitter for our wood flooring needs. Beautiful work.
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Responded on: Jun 22, 2017 11:50 AM

Nancy - Thank you for once again choosing DeSitter, we truly appreciate your business! At DeSitter, we are fortunate to have many exceptionally talented and experienced employees that may it a joy to work with them! This is what helps us have such a successful company. Katie B. - Client Services
Jerilyn Scardina
Jun 21, 2017
Great experience!
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Responded on: Jun 22, 2017 11:43 AM

Jerilyn - We are so happy to welcome another satisfied customer to our family, thank you! Katie B. - Client Services
Larry Valenta
Jun 19, 2017
Our sales man Tim Kelliher was GREAT!! Answered all our questions about all the products and Installers where on time and cleaned up. Looks great
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Responded on: Jun 20, 2017 07:33 AM

Larry - Awesome to hear! Tim Kelliher and our other sales associates have such extensive knowledge in the products that we sell. Combine that with their experience and they really are the best individuals to help you make your selections for your home. Katie B. - Client Services
Pat H
Jun 19, 2017
The installers were very professional and did a great job. The carpeting looks great .
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Responded on: Jun 19, 2017 11:09 AM

Pat - Not only is the quality of the carpeting you choose important, so is the actual installation! This is why at DeSitter, we have some of the most talented and expert installation crews. We are happy you're fully satisfied! Katie B. - Client Services
wendydykstra
Jun 18, 2017
DeSitter did a wonderful job with the installation of our stair runner and 17x10 foot area rug. Everyone was professional, courteous and respectful of our new h...
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wendydykstra
Jun 18, 2017
DeSitter did a wonderful job with the installation of our stair runner and 17x10 foot area rug. Everyone was professional, courteous and respectful of our new home remodel. The installers were on time and extremely tidy. I will use them in the future and would definitely recommend DeSitter for your flooring project.
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Responded on: Jun 12, 2018 08:09 AM

Wendy - Many people don't realize that DeSitter does more than just carpeting and hardwood so we are happy to hear that you used our other services too! DeSitter is a company that you can trust and that's partly what makes us the choice of many consumers for their flooring project. Thank you for your business! Katie B. - Client Services
wendydykstra
Jun 18, 2017
DeSitter did a wonderful job with the installation of our stair runner and 17x10 foot area rug. Everyone was professional, courteous and respectful of our new home remodel. The installers were on time and extremely tidy. I will use them in the future and would definitely recommend DeSitter for your flooring project.
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Responded on: Jun 13, 2018 03:18 AM

Wendy - Many people don't realize that DeSitter does more than just carpeting and hardwood so we are happy to hear that you used our other services too! DeSitter is a company that you can trust and that's partly what makes us the choice of many consumers for their flooring project. Thank you for your business! Katie B. - Client Services
wendydykstra
Jun 18, 2017
DeSitter did a wonderful job with the installation of our stair runner and 17x10 foot area rug. Everyone was professional, courteous and respectful of our new h...
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Wendy Dykstra
Jun 16, 2017
DeSitter did a wonderful job with the installation of our stair runner and 17x10 foot area rug. Everyone was professional, courteous and respectful of our new home remodel. The installers were on time and extremely tidy. I will use them in the future and would definitely recommend DeSitter for your flooring project.
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Responded on: Jun 29, 2017 09:07 AM

Wendy - Many people don't realize that DeSitter does more than just carpeting and hardwood so we are happy to hear that you used our other services too! DeSitter is a company that you can trust and that's partly what makes us the choice of many consumers for their flooring project. Thank you for your business! Katie B. - Client Services
Bob Dulski
Jun 14, 2017
We expected a smooth project with DeSitter, A 2-3 day project took over a week. DeSitter did resolve the issues, and we are very impressed with the response. There was a small problem with who to contact for follow-up. We spoke with several different people . A point person would have helped with the communication.
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Responded on: Jun 14, 2017 12:48 PM

Bob - I apologize that your expectations were not completely met and I hope that we were able to handle the issues that arose quickly and effectively. Thank you for bringing your concern about a point person to our attention, we greatly appreciate it. I will be sure to pass along the information and work with our team to develop a better plan for follow up. It's because of customers such as yourself that we are able to continue to improve to better serve our customers. Thank you again! Katie B. - Client Services
Carrie Garman
Jun 14, 2017
Couldn't be happier with our new backsplash! The installers were meticulous and professional, as well as the install coordinator. The only negative part was being billed after I'd already paid, and then trying to get in touch with the sales staff to get a question answered after my install was complete.
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Responded on: Jul 09, 2017 05:00 PM

Carrie - We are delighted to hear that you are happy with your selections and installation! I apologize about you having been billed after you already submitted payment and will be sure to speak with our account department regarding the process. I'm also sorry to hear about not being able to get a hold of an associate and will be sure to address that issue with our staff as well. Thank you for your honesty! Katie B. - Client Services
J. Porcelius
Jun 13, 2017
Repeat customer. Saturday delivery was very important and Veronica of customer service made it happen -- thanks, Veronica. Good install team with Will and his assistant making sure everything was done right.
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Responded on: Jun 13, 2017 10:46 AM

J. - First, thank you for once again entrusting DeSitter with your flooring project! Second, we are very pleased to hear that both our customer service manager Veronica and our installation team dedicated themselves to being sure you were fully satisfied with your experience and the completion of the job. Katie B. - Client Services
Linda Lynch
Jun 12, 2017
We wanted to stay within a certain budget and Terry Maliska was our consultant and showed us several samples of good quality carpeting from which we were able to choose a favorite. We took a few samples home and were able to order larger samples to compare before we made our final choice. It all worked out well and we are very happy with our new carpet. This is our third time using DeSitter carpeting and have been pleased each time. Also, installation was done quickly and perfectly.
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Responded on: Jun 13, 2017 09:15 AM

Linda - At DeSitter, we understand that each customer situation is unique. We have customers that have different budgets, styles, design tastes, product preference, etc. and we make sure that we have a large enough variety that has something suitable for everyone. Thank you for once again choosing DeSitter and we hope to work with you again on future projects. Katie B. - Client Services
JohnJohnston
Jun 12, 2017
On time, professional, competitive from quote to install
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Responded on: Jun 12, 2017 01:52 PM

John - We know that there are many different flooring stores and big box stores to choose to purchase from but we also know that at DeSitter, we offer quality products, excellent craftsmanship and exceptional customer service. It is our hope that other individuals, such as yourself, give us a chance to show why they should choose us. Katie B. - Client Services
Heather Valera
Jun 09, 2017
We had a flood in our finished basement and when it became time to search for new carpet I was referred to DeSitter in GE. I spoke with Paul M. and he came over the very next day to take measurements and then the very next day I received several carpet samples BY FedEx. Once I called with my choice I had 2 gentlemen at my house the next week! Oh ya, not one scratch on any of my furniture either!
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Responded on: Jul 02, 2017 05:00 PM

Heather - We are sorry to hear that you had to deal with the flood issue, it's never an easy task! We know that each customer situation is different and some jobs require faster delivery and installation times. While we cannot always guarantee an entire process to be done as quickly as we were able to with your job, we always try our best to accommodate the needs of our customer. Thank you for letting us assist with your new flooring! Katie B. - Client Services
Janice Schuler
Jun 09, 2017
Several weeks ago I had two bedrooms carpeted by Desitter Flooring. They arrived on time and did an excellent job. The carpet is very high quality and I love the color. I would recommend Desitter Flooring to anyone who is looking for high quality carpeting!
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Responded on: Jun 12, 2017 08:49 AM

Janice - At DeSitter, we find it very important to provide quality products, quality installations and quality customer service all around! Thank you for allowing us to serve your flooring needs! Katie B. - Client Services
Jack Steffek.
Jun 08, 2017
Paul @ the Glen Ellyn store did a great job showing us & my niece the best flooring options for my nieces condo. The delivery of materials was timely and being in Lincoln Park is always a challenge. Installation was great and the guys had to walk two blocks from where they parked to get to the condo for installation. Thanks for a job well done.
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Responded on: Jun 12, 2017 08:36 AM

Jack - Our sales associates, just like Paul, work very hard to help our customers make the best informed decisions regarding product for their home. While DeSitter has 3 locations in the suburbs, we do a lot of work in the city and are happy that we were able to be of service to you and your niece. Thank you for choosing us! Katie B. - Client Services
HeatherKing
Jun 08, 2017
We had a flood in the basement of our house and DeSitter was at my house the very next day after I called for an estimate! They next day aired samples of carpet for me and with in 1 week I had my carpet replaced! The gentlemen that came were clean, neat and I had no scratches on any of my furniture that they had to move for me.
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Responded on: Jun 08, 2017 01:08 PM

Heather - First, we are so sorry to hear about the flood! We know there are often times that our customers have to shop for new flooring because of unfortunate events, such as the one you had to go through, and not just because they want to update their interior. It's our job to make the whole experience a little more pleasant and easy to deal with. We are so happy to hear that yours ended on a positive note! Katie B. - Client Services
Kenna Anderson
Jun 07, 2017
Very helpful staff. Great selection.
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Responded on: Jun 08, 2017 08:57 AM

Kenna - There is so much to consider when choosing new flooring and that is why we are so fortunate in having such knowledgeable sales associates! They may the decision making much easier by guiding our customers with what works best for their homes. Katie B. - Client Services
Carla Rodgers
Jun 06, 2017
Installers were very prompt and did a great job. Carpet looks very good and I am very pleased and would recommend DeSitter to friends and family
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Responded on: Jun 07, 2017 11:40 AM

Carla - Thank you for your willingness to recommend our company! We take great pride in building relationships by enhancing people's lives where they live, work and play! Katie B. - Client Services
Lynn Gambill
Jun 06, 2017
I had a deadline to get my carpet installed. You installed it on time and quite beautifully. The two men, Tony and Alfredo ( or some name that started with an A) were wonderful. I have a curved staircase and they worked like crazy to install it perfectly! I am very, very happy with their work and how quickly I was able to get the carpet in... and it looks great. So very glad to have fresh new carpeting !
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Responded on: Jun 06, 2017 08:39 AM

Lynn - We are so happy when we receive great reviews such as the one you've shared as our employees work very hard to ensure a job well done! At DeSitter, we all work very closely together to help maintain a smooth process for our customers from their initial contact with us to the completion of their job and we are happy it worked wonderfully for you! Katie B. - Client Services
Erin McCarey
Jun 05, 2017
The carpet is amazing and the service was exceptional. Great installation, no chuncks in trim or walls, very clean and took carpet away for free.
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Responded on: Jun 06, 2017 07:55 AM

Erin - At DeSitter, we have some of the very best installers around! They are experts at what they do and make sure to treat the customer's homes with respect and exceptional care, just as they would their own. We're very happy to hear such a great review! Katie B. - Client Services
Nancy Grimmenga
Jun 02, 2017
Worked with Karen in Lagrange. She was really helpful in choosing a carpet for my basement remodel. Carpet has not yet been installed, so cannot comment on that.
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Responded on: Jun 05, 2017 09:44 AM

Nancy - Karen and our other sales associates are so talented with helping our customers choose the perfect products to go with their home's design. Thank you for allowing us to help you! Katie B. - Client Services
Matt Savide
Jun 01, 2017
We had a great experience with DeSitter in Glen Ellynn. If you are looking for quality with no pressure sales and short installation times then I would highly recommend giving them an opportunity. The staff is knowledgeable and works to understand your budget along with what works best for the space. Tim and Ken went above and beyond our expectations. Communicating dates with us for measurements and installation way ahead of time so we could make arrangements for someone to be home. Overall we are incredibly happy with their work in our new home and will be going back in the future.
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Responded on: Jun 05, 2017 05:00 PM

Matt - At DeSitter, we know that new flooring is an investment for your home. Tim and Ken have both been with DeSitter for a long time and we are very lucky to have them as they are true professionals! Our sales associates know how important it is for our customers to have enough time to become fully informed about their choices and options so that they are best prepared to make a decision. We try our hardest to install our jobs as quickly as we can and we always make sure to keep our customers constantly updated. Thank you! Katie B. - Client Services
Tom and Barbara Stanger
Jun 01, 2017
We have been long time customers with DeSitter flooring. Allan Beuke could not have been more helpful to us in choosing new carpet for two areas in our house. He was informative and patient in our selection of the carpeting. The installation was perfect. We are very pleased with the final product.
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Responded on: Jun 05, 2017 06:41 AM

Tom & Barbara - Thank you for continued support of DeSitter! Allan has been employed with us for over 30 years and his experience and knowledge within our industry is incredible. We are thrilled you are once again fully satisfied. Katie B. - Client Services
Clara Hughes
May 26, 2017
We needed nice and reasonably priced carpet to update our home to sell. Our representative was knowledgeable and Desitters had a package for our needs. After shopping other places, I knew I could not beat the price. Installation was fast and neat.
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Responded on: May 30, 2017 10:48 AM

Clara - At DeSitter, we are confident that our customers will make a great choice when choosing our services because of our quality products, competitive pricing and exceptional customer service! We are thankful to have you as a customer. Katie B. - Client Services
Elaine
May 25, 2017
The sales experience was good but what we were impressed with was the quality of the workmanship. The workers were careful and quick. they did a large job in 1 day and left the house very neat.
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Responded on: May 30, 2017 10:37 AM

Elaine - At DeSitter, we know how important it is to have dedicated and talented installation crews to perform the jobs for our customers. We are grateful to have many wonderful expert crews and know they will have each job looking amazing at the completion of their work. We are so happy you chose DeSitter. Katie B. - Client Services
Nancy Knop LaGrange Roofing
May 23, 2017
Excellent. Extremely happy with our sales gal Karen in LaGrange and the two carpet installers were very neat and did a great job. Very pleased!
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Responded on: May 24, 2017 12:44 PM

Nancy - We love to hear from another satisfied customer but even more so as to why you were so pleased! Thank you for sharing! Katie B. - Client Services
Judy Maronic
May 18, 2017
Been shopping at DeSitter for over 40 years. We love the new carpeting. The guys were professional & courteous & we were amazed at how fast they did the job.
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Responded on: May 22, 2017 09:20 AM

Judy - Wow! Thank you for your continued support and business! We work hard to maintain our customer relationships to create lifelong customers such as yourself. Katie B. - Client Services
Julie Avina
May 16, 2017
Great workers, great products. Everything done as expected. Karen at Desitter in LAgrange is great.
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Responded on: May 16, 2017 11:33 AM

Julie - Karen is a very knowledgeable and experienced sales associate and we are lucky to have her! We are thrilled to hear that you were satisfied with her services and your overall experience with us. Katie B. - Client Services
Susan Sidorowicz
May 14, 2017
Great service. This is the second time getting carpet here. They showed up on time and were very professional. Did a great job in minimual amount of time and cleaned up and put furniture back exactly where I requested. Would use them again.
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Responded on: May 15, 2017 02:14 PM

Susan - Thank you for choosing our company once again for your flooring needs! DeSitter is so appreciative of our return customers as they help show us that we are doing a good job and that our hard work is paying off. Katie B. - Client Services
Debra Kamp
May 09, 2017
Great communication and follow up. Waited a few months to write a review to make sure the carpet held up. We could not be happier with the quality and the comfort. We will recommend DeSitter over and over again.
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Responded on: May 15, 2017 02:07 PM

Debra - We appreciate you returning to leave your review! We provide quality products and preform quality installations and if any issues ever do arise, we are sure to work with the customer to decide on how to handle getting them fixed. Thank you! Katie B. - Client Services
Jenny Collander
May 07, 2017
The entire process was seamless and professionally done! I love our new staircase and couldn't be happier!
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Responded on: May 15, 2017 02:03 PM

Jenny - We are delighted to hear that you are fully satisfied with all of our services! Katie B. - Client Services
Nora
May 03, 2017
What a wonderful group to work with. From Terry who helped us choose our carpet to the installation team who vacuumed the floor they recarpeted and the first floor. Thank you!!
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Responded on: May 15, 2017 12:17 PM

Nora - At many companies, there are usually a select few of employees that are star team members. At DeSitter, we are lucky enough to have a company filled with them, such as Terry. Thank you for choosing us! Katie B. - Client Services
Penny Miller
May 02, 2017
At DeSitter La Grange, we met with Allan Beuke who showed us several options, along with a recommendation & ballpark cost. We took samples home, made our decision and returned to the showroom to place our order. Allan came to our home the next day to take final measurements. The crew arrived as scheduled, removed our old carpeting and installed the new carpeting very efficiently, working without a break. The crew's work was very clean & the finished job is perfect! We will recommend De Sitter at every opportunity. Old carpeting removed, new carpeting installed.
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Responded on: May 15, 2017 12:15 PM

Penny - Thank you for such a wonderful recap! We are very proud to have Allan at DeSitter and are not at all surprised he gave you such great service as he really is a remarkable associate. Our crews often go above and beyond for a great finished product! Thank you! Katie B. - Client Services
Sharon Kettinger
May 02, 2017
Snag from the dog's paw was repaired leaving the area barely noticeable. Worker was knowledgable, polite, and arrived within the time expected.
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Responded on: May 15, 2017 12:11 PM

Sharon - DeSitter has very talented workers that are not only able to install new flooring, but sometimes even fix it for our customers! Katie B. - Client Services
Linda Dean
May 01, 2017
responsive, fulfilled promises, carpet installation was a big job and the team did great. Beautiful job.
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Responded on: May 15, 2017 12:08 PM

Linda - Thank you! Carpeting is a great way to invest in your home and we are happy to have helped. Katie B. - Client Services
Donald Dean
May 01, 2017
Had an excellent experience - on time, and kept to the timeline established, workers were polite and did a nice job of clean up after carpet installed. Would recommend
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Responded on: Jun 05, 2017 11:27 AM

Donald - DeSitter has been in business for a very long time and one of the main reasons we have so many wonderful customers is because of the referrals of existing customers so thank you for such kind words. Katie B. - Client Services
Rebecca Courtright
May 01, 2017
Outstanding quality and vast selection of rugs to choose from. Expert friendly conscientious installers. Karen was extremely helpful with consulting questions... Even made an inspection of my porch before I made final decision. Amazing Service! Will take all my future floor issues to DESITTER! Thank you!
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Responded on: May 15, 2017 11:49 AM

Rebecca - Karen is remarkable with her design knowledge! We are thrilled that you've made us your go to store for flooring! Thank you for your business! Katie B. - Client Services
Kathy
Apr 30, 2017
We were recommended to Allan in LaGrange and he was very knowledgeable and accommodating. Our carpeting was installed on Friday and looks great! From sales to installation we were completely pleased. Thank you.
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Responded on: May 15, 2017 11:40 AM

Kathy - We are truly very lucky to have Allan as one of our team members. His expertise and knowledge in this industry is incredible and we are overjoyed to know that you were able to work with him and enjoy it. Katie B. - Client Services
David & Penny Miller
Apr 30, 2017
After delaying for some time and hearing that guests were coming soon, we decided to replace old carpeting & took some quick measurements before going to DeSitter in La Grange on April 14, 2017. At the office, we met with Allan Beuke who understood our project immediately & showed us several options, along with a recommendation & ballpark costs, all within a few minutes. We took some samples home, made our decision and returned to the showroom to inform Allan of our decision. Allan came to our home the next morning, April 15, to take final measurements. He then processed the measurements with our choice of carpet & placed the order. On April 25, we were informed that our new carpet would be installed the next day, as requested. The next morning, the 2-man crew arrived as scheduled, removed our old carpeting and installed our new carpeting by 1:30 pm. They worked without a break, the work was very clean & the finished job is perfect! The whole process was very smooth. We will recommend De Sitter every time.
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Responded on: May 15, 2017 11:37 AM

David & Penny - Your personal experience with DeSitter is exactly what we strive to provide for each and every one of our customers. We are so happy that you chose DeSitter and it is our hope that you will one day again choose our services. Thank you so much! Katie B. - Client Services
Leland Albright
Apr 28, 2017
A representative from DeSitter directed us in the store for exactly the carpet we were looking for. She came to our home within a couple of days to measure for the carpet and gave us an accurate estimation of cost. Workers showed up on time two install the carpet and did it expertly and efficiently. We would recommend them highly.
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Responded on: May 15, 2017 11:33 AM

Leland - So great to hear of your satisfaction with our company! We trust that our employees will provide the best service possible and it seems they did just that! Thank you for your recommendations, we greatly appreciate it. Katie B. - Client Services
Patti Wanzung
Apr 22, 2017
DeSitter's prices were comparable to big box stores, but with far better customer service. We would definitely recommend DeSitter to our friends.
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Responded on: May 15, 2017 11:28 AM

Patti - At DeSitter, we know that it's not only quality products that our customers are looking for but also quality service! The DeSitter team works very hard to provide some of the best customer service available! Thank you! Katie B. - Client Services
Terri
Apr 21, 2017
Quality carpet, good customer service, installed properly. Nice job.
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Responded on: May 04, 2017 12:40 PM

Terri - Terrific! This is exactly what we want to hear from all of our customers! We work hard so that our customers have a great experience. Katie B. - Client Services
KCR Interiors LLC
Apr 20, 2017
I am a residential interior designer, and I recently worked with Hana at DeSitter to choose backsplash and floor tile for my client's kitchen remodel. As a professional, I need resources that are professional, reliable and have quality products. Hana and DeSitter had it all. Hana was great to work with. She helped me pick contemporary tile while keeping budget and lead time in mind. The floor and backsplash are gorgeous! My client is happy and so am I. I look forward to working with DeSitter on future projects.
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Responded on: May 03, 2017 12:40 PM

Karen - We look forward to continuing to build up our business relationship between KCR Interiors and DeSitter! We can't wait to work with you and your clients on many different projects and are excited to see what beautiful interiors we will help create! Thank you for choosing DeSitter to work with such a talented designer as yourself. Katie B. - Client Services
Cathy Parkes
Apr 20, 2017
Great installers. Everything turned out perfect. Nice quality carpet.
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Responded on: May 03, 2017 12:19 PM

Cathy - Our installation crews are very skilled and talented in their line of work. DeSitter is very proud to have such great craftsmen! We are thrilled that you are so happy with the results. Katie B. - Client Services
Pam
Apr 13, 2017
The installers did an exceptional job! The carpeting looks great.
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Responded on: May 03, 2017 11:55 AM

Pam - Installing new carpeting in a home is such a fun thing to do! It can really change the mood when walking in a room with a new and fresh look. We are happy to hear that you are enjoying your new carpeting! Katie B. - Client Services
Joan Linden
Apr 12, 2017
Not only exceptional service, but the whole project was accomplished in a very professional and timely manner. Could not have been happier.
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Responded on: May 03, 2017 11:49 AM

Joan - While DeSitter does not claim to be the best flooring company available, we can assure you that we will provide the best products and service to each of our customers! We thank you for choosing us. Katie B. - Client Services
Rick Adamczyk
Apr 10, 2017
We ordered new carpeting for our stairs and upstairs hallway, and it was fantastic! The salesperson was very helpful and efficient, and the installers were right on time, cleaned up after they were done, and truly did a beautiful job!
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Responded on: May 03, 2017 11:44 AM

Rick - This is what makes our job so fulfilling! We love to hear when our customers are satisfied and strive to make sure that each and every one is! Thank you! Katie B. - Client Services
Carol Stewart
Apr 10, 2017
The gentlemen were on time, explained why the carpeting stretched and proceeded to fix the problem . Very kind.
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Responded on: May 03, 2017 11:38 AM

Carol - At DeSitter, we want to make sure our customers are given in-depth knowledge as to what may cause an issue they are experiencing. We also work very hard to fix any problems that we can! Katie B. - Client Services
Jennifer Waters
Apr 08, 2017
We've worked with Tim Kelliher from DeSitter Flooring multiple times and couldn't be happier. Competitive pricing, great quality and professional service. Highly recommend!
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Responded on: May 03, 2017 11:33 AM

Jennifer - We absolutely love to hear when our customers return to DeSitter for other projects! We appreciate your loyalty and look forward to continuing with providing the best service possible. Katie B. - Client Services
Ted
Apr 04, 2017
We were definitely pleased with our sales and our installers. We do have an issue with the way our runner was placed in our upstairs hallway. The corner is not quite a right angle and I notice it every time I come up the stairs. Our expectations were high and we are a little disappointed in the outcome. Our installers and sales were very professional, clean, polite, trustworthy etc. The overall experience was good.
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Responded on: May 04, 2017 12:08 PM

Ted - While we are happy that you are pleased with your overall experience, we would like to speak with you a bit more about the concerns you have regarding the placement of the runner. Our Customer Service Manager, Veronica Rodriguez, will be contacting you to discuss this with you and see how we can assist further. Thank you! Katie B. - Client Services
Jim
Apr 03, 2017
Did some research beforehand on carpet places. Being in Chicago Empire and Luna always show up on search. But reviews encouraged to stay more local. DeSitter answered me right away using the live chat. And, every time after when I was trying to narrow down choices, timing and cost. Tim O'Brien at Glen Ellyn location was fabulous. Really knowledgable, not pushy, met timeframe for install and found remnant that saved me money. Definitely worth the time to call them.
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Responded on: May 03, 2017 11:26 AM

Jim - Many of the big box stores have a more recognizable name because of so many advertisements, however, that does not necessarily mean they are the way to go. DeSitter provides quality products, exceptional customer service, has multiple locations and is comparable in price. We thank you for choosing us! Katie B. - Client Services
Judy Cameron
Apr 03, 2017
Tim Kelliher our Flooring Consultant was helpful and knowledgeable of the Mohawk carpet we had installed. The installers were helpful and installed our carpet to our satisfaction. They were neat and cleaned up left over carpet and disposed of unwanted scraps.
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Responded on: May 03, 2017 11:14 AM

Judy - We are truly grateful to have Tim Kelliher as part of our team and are happy to hear that he provided such wonderful service to you! We hope you will consider DeSitter for your next flooring project as well. Katie B. - Client Services
John
Mar 31, 2017
Knowledgeable sales staff. Quick, friendly, and clean installation crew. What else could you ask for? We've already referred you to friends.
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Responded on: May 03, 2017 10:30 AM

John - At DeSitter, we don't want our customers feeling overwhelmed! We want to provide a simple process that leaves them fully satisfied! Thank you for the referrals as the greatest compliment is a referral! Katie B. - Client Services
Junior Alvarez
Mar 29, 2017
Very friendly and educated staff, beautifully displayed
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Responded on: Apr 20, 2017 12:27 PM

Junior - Thank you so much for your amazing comment! We are so thrilled you think that of DeSitter and our staff. We hope you come back and visit! Veronica R. - Customer Service
Kathy Noltin
Mar 24, 2017
Sales people are super friendly and know what they are selling. didn't try to over sell. install crew was quick and courteous.
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Responded on: Apr 20, 2017 12:25 PM

Kathy - Thank you kindly for your kind comment. We do have an amazing team of individuals to work with. I am so happy you were able to be apart of that. We hope you will keep us in mind if you should have any future flooring needs.
Karen Bagnall
Mar 22, 2017
We got courarpet installed a month ago and looks great and installers were very professional and got the job done in great time. This is the second room we have had done by Desitters. we are very please and will refer you to our friends. Thanks again. Karen in Countryside, IL
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Responded on: Mar 23, 2017 07:04 AM

Karen - Thank you kindly for your amazing words. It is so amazing to hear that after a month your carpet is still looking great. We are so happy to hear that you choose to come back to DeSitter when you needed additional flooring for your home. We love when customers come back. It ensures us that we established a great foundation to an ever lasting relationship. Thank you again for your amazing review. Veronica R. - Customer Service
Sheryl
Mar 20, 2017
Terri our designer was great to work with and helpful with budget. Installation and furniture moving was excellent!
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Responded on: Mar 21, 2017 09:01 AM

Sheryl - Thank you so much for your review! Terry is so amazing and so great to work with. And our installers are some amazing workers as well. We are happy to hear that your experience with us went so great. We hope that you will consider DeSitter in the future for any and all of your flooring needs. Thank you kindly! Veronica R. - Customer Service
Nancy Seguin
Mar 11, 2017
We ordered carpet for our TV room. We picked two colors, brought them home and the next day DeSitter was out to measure the room. Two days later our carpet was installed very quickly by 3 professional carpet layers. They were the most efficient carpet installers I have ever seen. Thank you DeSitter for some quality carpet
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Responded on: Mar 20, 2017 07:49 AM

Nancy - You are so very welcome! And thank you! For your patronage and most importantly your amazingly kind words. Our turn around time is quite amazing. From the moment you walk into our show room to the moment our installers leave your home is a quick and easy process. At least that is always our goal. So when we hear that it worked perfectly we truly are elated. We know we are on to something. We hope that this will allow you to consider us in the future for any flooring needs. Thank you! Veronica R. - Customer Service
Jennifer Jerzyk
Mar 10, 2017
Tim at DeSitter was amazing. The staff met all of our requests and exceeded our expectations in the installation of an engineered wood floor and carpet. The value proposition was excellent and we are delighted with our new flooring.
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Responded on: Mar 20, 2017 07:44 AM

Jennifer - Thank you kindly for your amazing words! DeSitter loves to pride ourselves on are amazing experiences we give to every client that walks through our door. A great amount of our clients are returning clients. That says a lot about the trust instilled with in DeSitter. And we hope we were able to instill that trust in you. We truly hope that you will continue to consider DeSitter for all your flooring needs. Thank you! Veronica R. - Customer Service
Julie Krudop
Mar 10, 2017
We used Desitter to install runners on our stairs. They were amazing to work with in the showroom and did a wonderful job on the installation. Would highly recommend Desitter in Glen Ellyn.
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Responded on: Mar 20, 2017 07:27 AM

Julie - Thank you so much for your kind words! Our sales people are some of the most amazing people I have had the pleasure to work with. They are truly dedicated individuals and they genuinely care about all their clients. We are glad to hear you are enjoying your stair runner. One of the many products we are very proficient at. We hope that you will keep us in mind for your future flooring needs. Thank you! Veronica R. - Customer Service
Patti M
Mar 09, 2017
We love our new carpeting! The installers did a great job--they were courteous, friendly, and efficient. The whole basement was completed in a short amount of time. I would highly recommend DeSitter Flooring, in Glen Ellyn.
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Responded on: Mar 20, 2017 07:12 AM

Patti - Thank you so much for this awesome review! We do have some of the most amazing installers working with us. It so amazing to hear that from beginning to end you had a great experience. We hope that you will continue to consider us for any future flooring needs! Thank you kindly! Veronica R. - Customer Service
Jen Sitton
Mar 05, 2017
We had been through two basement floods in our home two weeks after moving in. DeSitter Flooring staff were very kind and helpful working with our schedule for arranging and rearranging installment around our basement repair. The also helped us find a carpet that fit exactly within the home insurance budget and was even a small upgrade from what we had previously!
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Responded on: Mar 20, 2017 06:59 AM

Jennifer - If I have said it once I will say it again, our salespeople are simply the best. They truly are invested in you as a person and your home. It is never about just the sale. They will always get you the most for your money. I am elated to hear that we could be part of the process to repair your home. And I hope that you will continue to keep us in your thoughts when considering your flooring needs. Thank you kindly! Veronica R. - Customer Service
Peggy K.
Mar 04, 2017
My carpet was installed by De Sitter in time for Christmas. I have been enjoying it for two and a half months. Loved the entire process and give them an A+ .
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Responded on: Mar 27, 2017 05:00 PM

Peggy - Thank you so much! Its incredible to hear that months later you are still enjoying your carpet. Its the most wonderful feeling, to know that you invested into your home and are happy with that investment. We love hearing that we were apart of that. Thank you kindly! Veronica R. - Customer Service
Sandra
Mar 03, 2017
The sales associate was very knowledgeable and did not rush me. She also recommended alternatives which helped me to make my final selection. The process was smooth and efficient. My selection was in-stock so installation was quick and very professional.
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Responded on: Mar 20, 2017 06:33 AM

Sandra - Thank you kindly for your amazing words. I have to say we have some of the most dedicated and amazing sales people. It isn't just about making a sale with them. They are truly invested in you and your home. They want what you want and will strive to achieve that goal. We cannot thank you enough for choosing DeSitter Flooring for your flooring needs and hope that you will continue to look to us for all your flooring needs. Thank you again! Veronica R. - Customer Service
Janice Schuler
Feb 25, 2017
Desitter Flooring did an excellent job installing my carpeting! They were extremely professional and prompt. I love the quality of my carpet and I will definitely use Desitter Flooring in the future.
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Responded on: Feb 27, 2017 09:19 AM

Janice - Now and days with all the choices we get as consumes it is amazing when you come across a company that will take care of you from the beginning till the end. I am so proud to say the we here at DeSitter make it a priority to ensure that will happen for all our customers. What is a bonus is that we get to not only work with great people but then those great people tell us how amazing their experience was. And we are confirmed in our practice. So we thank you very much for your kind words and look forward to working with you in the future. Veronica R. - Customer Service
Margaret Smith
Feb 22, 2017
It looks beautiful as always!
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Responded on: Feb 22, 2017 09:52 AM

Margaret - It was such a pleasure to speak with you today! I am extremely happy that you love your carpet. We hope that you will continue to consider DeSitter for all your flooring needs. Thank you! Veronica R. - Customer Service
pat hillegass
Feb 22, 2017
solid work. good service. nothing to criticize
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Responded on: Feb 22, 2017 09:49 AM

Pat - Thank you for the review. I am glad we were able to provide good service and work for you. We hope that you will consider DeSitter in the future for any flooring projects. Thank you! Veronica R. - Customer Service
Rich Clegg
Feb 21, 2017
Great work on my mom's house. The carpet looks great and the customer service was excellent. We will hire again for future rooms of carpet.
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Responded on: Feb 22, 2017 09:45 AM

Rich - I had the great pleasure of speaking with your mother. She is such a delight. And we were happy to work with her. Thank you so kindly for your amazing words. We are glad you would consider DeSitter for your next flooring project. We hope to hear from you soon! Veronica R. - Customer Service
Donna Ripper
Feb 20, 2017
Karen was helpful sales gal. Very organized with delivery too. Installers nice, polite &'neat
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Responded on: Feb 21, 2017 10:49 AM

Donna - Karen is such an amazing asset to our team. We are very lucky to have her. And the same goes for our installers. They really exemplify the DeSitter name. We are happy to hear you had a great experience with us. Please keep us in mind for any future projects. Thank you! Veronica R. - Customer Service
Charlene Irish
Feb 20, 2017
This is my second time dealing with DeSitter flooring and I couldn't be happier. I appreciated Paul's tireless work helping me find just the right carpet at the right price. The crew came this morning and installed the carpet in record time with accommodation to some of my extra requests as they were replacing the furniture back in the room. I will certainly shop at DeSitter any time I need carpet or other flooring. Thanks so much all of your staff.
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Responded on: Feb 21, 2017 10:27 AM

Charlene - Well, I am most definitely going to make sure that our staff gets a chance to read this amazing comment. I cannot say enough about our DeSitter team. From the moment you walk into the store to the moment our installers leave we ensure that you will experience nothing but the best from us. It's simply the DeSitter way. So we thank you for seeing it and most importantly letting us know we did our job. Thank you for your kind words. Veronica R. - Customer Service
Nancy & John Korba
Feb 18, 2017
Couldn't be happier.... We worked with Karen at the showroom located in LaGrange, who worked tirelessly in helping us pick the perfect carpet for our staircase runner. The installation team was polite, efficient, and clean, and did a great job. We will definitely go back to DeSitter in the future!
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Responded on: Feb 21, 2017 08:43 AM

Nancy & John - We do have an amazing sales team. They never give up till our customers are 100% happy with their purchase. You do not just purchase flooring for your home, you get a companion to assist you along the journey. It is an amazing experience. And we are so elated to hear that you would consider us for any future projects you may have. That alone tells us that we are on the right track. Thank you kindly for your amazing kind words. Veronica R. - Customer Service
Werner Perthel
Feb 17, 2017
The crew came on time, was neat and professional. The crew chief repaired a spot on the adjacent carpet damaged by a dog; the repair was seamless. All moved furniture was returned to its original location in good shape.
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Responded on: Feb 21, 2017 07:11 AM

Werner - That is one amazing thing about DeSitter, we work with the best people from the Show rooms to the installers. Your experience is going to be so great from start to finish, at least that's our goal with every customer. So to hear you had that experience assures us that we are doing our jobs to the best of our ability. Thank you for choosing DeSitter. We hope you will consider us for future projects. Thank you kindly! Veronica R. - Customer Service
Jen Johnston
Feb 16, 2017
DeSitter did a great job with our stair runner installation. Large selection of flooring & knowledgable staff made the process easy. Installation was prompt.
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Responded on: Feb 17, 2017 06:26 AM

Jen - Thank you for you kind words! We truly love to hear when someone is enjoying their purchase. And were glad to see the installers were on time and professional. We truly have an amazing team from show room to installation. Please keep us in mind for any future projects. Thank you again for your kind words. Veronica R. - Customer Service
Lee Phillips
Feb 15, 2017
Your new showroom is fantastic. The selection of carpet and tile is outstanding. It was nice not to have to go downtown Chicago to see so many choices. We are very happy with the many purchases we have made from DeSitter over the years. Paul in the Glen Ellyn showroom is my 'go-to' for excellent advice.
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Responded on: Feb 16, 2017 07:02 AM

Lee - Thank you! It is a beautiful show room. We worked very hard to bring everything we represent from the material we offer to the Core Values we have as a company to our new showroom. I am happy it comes across to our amazing customers. Its a great feeling to have a 'go-to' guy. The trust you have in them is never failing. Paul is a great guy to put that trust in. I hope you will continue to come back to us and let us have the privilege of continuing our partnership. Thank you for choosing DeSitter once again! Veronica R. - Customer Service
Tom Howard
Feb 14, 2017
The Showroom in Glen Ellyn is wonderful. Our representative was excellent and knowledgeable and was able to find a perfect solution for us. The installation was timely and fit our schedule easily. The install team arrived promptly and were very efficient. The install was excellent as well. Our overall experience was way above normal expectations and as a result, we are bringing forward an additional project or two.
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Linda Dickson
Feb 14, 2017
We used DeSitter Flooring today for the first time to carpet two bedrooms upstairs. The staff was tremendously helpful in matching our carpet with our paint selection. The installation crew took great care to protect or walls and stairs when bringing in the carpet. They were very courteous and made sure everything was cleaned and vaccumed before leaving. I had three quotes for this project. DeSitter was the best price and was able to install very quickly. I highly recommend them for their quality services.
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Responded on: Feb 21, 2017 06:49 AM

Linda - Its the best feeling to have when you know that people are in your home to perform a service and they are taking extra care to respect your home and your items in your home. It instills an ever lasting trust with us and as an added bonus we get an amazing customer. We are happy to hear your experience was a very good one. We hope that you will consider DeSitter on any future projects. Thank you! Veronica R. - Customer Service
Tom and Vicki Howard
Feb 14, 2017
The Showroom in Glen Ellyn is wonderful. Our representative was excellent and knowledgeable and was able to find a perfect solution for us. The installation was timely and fit our schedule easily. The install team arrived promptly and were very efficient. The install was excellent as well. Our overall experience was way above normal expectations and as a result, we are bringing forward an additional project or two.
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Responded on: Feb 14, 2017 06:41 AM

Tom & Vicki - Wow! This is one of the best compliments we could ever receive! You most definitely have us blushing and smiling from ear to ear. Isn't it the most amazing feeling when get get surprised by a company from start to finish because the experience you had was more than you could ask for? We strive to make that everyone's experience. And we are elated that you were able to get that experience and have confidence you will continue to receive that experience as you continue to be our customer. We thank you for choosing DeSitter and continuing to choose DeSitter. Thank you! Veronica R. - Customer Service
Larry & Annemarie Fitzpatrick
Feb 13, 2017
Tim O'Brien and the installation team did a great job! We highly recommend DeSitter Flooring.
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Responded on: Feb 14, 2017 06:32 AM

Larry & Annemarie - Tim is a true asset to our sales force. He brings such amazing experience and knowledge. We appreciate him so much. So suffice to say we are thrilled he was able to give a top notch experience. We truly hope you will consider DeSitter Flooring in any future project you may have. Thank you kindly, for the great compliments! Veronica R. - Customer Service
Betty Brooks
Feb 12, 2017
Karen made the process easy-peasy. Installation was timely, professional and a very positive experience.
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John Messner
Feb 11, 2017
DeSitter was recommended by my interior designer, who opts for the best.
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Responded on: Feb 13, 2017 09:22 AM

John - We always like to look at ourselves as the best and we are glad we get that validated. Thank you for your kind words. We hope that you will be willing to think of us on any future projects you may have. Veronica R. - Customer Service
Mary Ellen Penicook
Feb 10, 2017
The carpeting is really beautiful, and the installation is flawless. The installers were timely, courteous, and cleaned up after themselves. What more can you ask for?
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Responded on: Feb 13, 2017 09:17 AM

Mary Ellen - We couldn't ask for anything more. Your words about us were so perfect. Thank you kindly for speaking so highly of us. We truly enjoyed working with you as well. In a consumer world there are always so many options out there to work with big box stores for your flooring needs however we are eternally thankful for your choice in us! Please remember us for any future projects. Veronica R. - Customer Service.
Michelle
Feb 10, 2017
We had a great experience with DeSitter in Glen Ellyn. I knew what I was looking for and Paul was able to pull samples immediately, they were perfect! The installation crew was great and vacuumed everything when they were cleaning up. I would highly recommend them as well as Paul!
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Responded on: Feb 13, 2017 09:11 AM

Michelle - Paul is quite the amazing gentleman. He has been with us for so long and his knowledge is immense. I am so happy to hear that once again he was able to assist a customer to the best of his ability. And even more happy that you continued to have such a great success with us through our installers. We hope that you would consider us again for any future flooring needs. Thank you kindly for your great patronage. Veronica R. - Customer Service.
Betty Brooks
Feb 08, 2017
Salesperson (Karen) was extremely knowledgeable and helpful. Made the whole process easy-peasy. Installers were 1) on time! 2) professional 3) nice guys :)
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Responded on: Feb 13, 2017 09:04 AM

B.B. - Karen is a gem! She always has a smile on her face. We are so lucky to have her. We are thrilled to hear that you also had such a great experience with our installers. They really solidify the whole process for us by giving our customers an amazing experience. We are so happy to here that you enjoyed your experience with DeSitter. Please keep us in mind for any future project! Thank you kindly, for choosing DeSitter! Veronica R. - Customer Service
Jamie Medina
Feb 04, 2017
DeSitter has a very good selection of carpets at fair prices, and making arrangements for installation was easy and convenient. The installers were prompt, courteous and quick. In short, everything went well!
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Responded on: Feb 06, 2017 08:59 AM

Jamie - We have learned through the many decades we have been around that you have to be flexible with people and their lives. We have a great understanding that we are going to need to interrupt your life to make it better in the end. And while, yes, it is only one day maybe two it is still chaotic. So our goal is forever to make that experience as smooth and as quick as possible. Were glad to hear that we were able to accomplish that for you. If you need any further flooring needs please give us a call, we would love to work with you again. Thank you for your amazing comment. Veronica R. - Customer Service
Ken Van Lysebettens
Feb 04, 2017
Our project was rather large as we recarpeted the whole house. That included seven rooms, hallway and an entire flight of stairs. From the get-go this company was on-point. Their sales rep and store manager showed us everything we wanted to see and took the time to make sure that we had what we wanted. They were also helpful and patient when our plans had to be postponed. As soon as we called them they moved into action returning our call and arranging for delivery and installation. The installation team was extremely experienced, professional, careful, considerate and friendly. They were hard-working and diligent as well. We could not have asked for more. The carpeting looks even more amazing in our home. The quality of DeSitter carpets products and service are second to none. Thanks Joanne for your professionalism and patience and to the rest of the team as well. Special thanks to my cousin Steve DeSitter for all your help in making this happen.
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Responded on: Feb 06, 2017 08:52 AM

Ken - You are family! One of the best elements of DeSitter is how we treat our customers. Whether you are direct family, work family, or a customer off the street we treat everyone like they are family to us. Its how we are able to say we have 4 generations of customers that keep coming back. Add that we will work with you from start to finish on your needs and you get an amazing combination of elements all culminating to success. We thank you so much for the amazing compliments. Hope to see you soon! Veronica R. - Customer Service
Linda Dickson
Feb 03, 2017
We used DeSitter Flooring today for the first time to carpet two bedrooms upstairs. The staff was tremendously helpful in matching our carpet with our paint selection. The installation crew took great care to protect or walls and stairs when bringing in the carpet. They were very courteous and made sure everything was cleaned and vaccumed before leaving. I had three quotes for this project. DeSitter was the best price and was able to install very quickly. I highly recommend them for their quality services.
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Responded on: Feb 06, 2017 06:52 AM

Linda - Well Linda, you have us all blushing here at DeSitter. When you invest in your home its so much more than a few painted walls. The fear is that because you are obtaining different materials from different retailers that it might not all match in color scheme. However DeSitter carriers so many different brands in so many different colors that the hard part becomes which to choose. And to us that isn't a bad problem to have, not only because you are not locked into only one brand but then we have great professionals that will help you pick the best option for you and your family. The cherry on the top for us is that our crews finish the process for us in the most professional manner. We thank you for you patronage and hope you will come back to us with all your flooring and tile needs. Veronica R. - Customer Service
Michelle Westmoreland
Feb 02, 2017
Everything was easy from start to finish. Had exactly what I was looking for. They are so friendly and helpful too! We are thrilled with our new carpet!!!
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Responded on: Feb 03, 2017 07:59 AM

Michelle - Its the most amazing feeling when you can walk into a business and from start to finish they show you the best they can be. We at DeSitter like to say it is us protecting every customer so we ensure you will be a lifetime customer. We are elated that you were able to experience this with us. We hope that you will continue to be a customer of ours. Thank you kindly for your patronage! Veronica R. - Customer Service
westmoreland54
Feb 02, 2017
Everything was easy from start to finish. Had exactly what I was looking for. So friendly and helpful too! We are thrilled with our new carpet!!!
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Eddie Doerk
Jan 31, 2017
This was a repair after a flood. The original carpet was purchased from DeSitter a few years back. Thanks to the quality of the carpet, it was dried out and able to be saved. A new pad was ordered and a team was scheduled to perform its installation along with re-installing the carpet. From the initial call for service to the field repair, it was handled promptly and professionally. The service crew was also very polite and professional. We will purchase additional carpet from DeSitter. Nice work!
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Responded on: Feb 01, 2017 07:59 AM

Eddie - The most amazing thing about this compliment was that you were able to experience our genuine care and concern for all our customers and our products despite when they were purchased. We genuinely care about the well being of our customers and if there is a way to help with a carpet that we sold you and installed for you we are going to do it. Its our DeSitter way. And to additionally back it up with our amazing installation team just put the cherry on top for us. We are ecstatic that you had such an amazing experience with us and we hope we get to work with you again in the future. Thank you so much for your amazing compliment! Veronica R. - Customer Service
Sam Schiller
Jan 30, 2017
Great crew, very good pricing, on time, neat, beautiful work.
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Responded on: Jan 31, 2017 09:00 AM

Sam - Its such an amazing feeling when you can go into a company and know that you are going to get the most amazing experience with them. You can trust them. Trust in business is huge. It can make or break any company. So we are happy that we were able to provide this amazing experience with you and gain your trust. We hope to see you again! Thank you!! Veronica R. - Customer Service
James Kauffman
Jan 30, 2017
This was our second purchase of carpet from De Sitter and again a wonderful experience. Their sales representative Tim was very professional and spent a great deal time explaining the carpet selections. The purchase was easy, no need to get other competitive offers, we were very satisfied. The installation was easy, quick and clean. The installers were very helpful and extremely professional. We are very happy customers.
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Responded on: Jan 31, 2017 08:43 AM

James - Recently DeSitter has been reflecting on the decades of experience that we have. We realized that most of our amazing customers are people we have already had the sincerest pleasure of working with. And when someone, like yourself, expresses their pleasure in the experiences that they had we truly know then that we are on to something and hope to always remain there. So we thank you for trusting us once again to provide you with all you flooring needs. Thank you! Veronica R. - Customer Service
Wanda Zatopa
Jan 28, 2017
Friendly staff, proficient and very customer-oriented.
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Responded on: Jan 31, 2017 08:05 AM

Wanda - You gave us the golden trio of compliments and have us smiling ear to ear! We strive for professionalism while still being friendly. We always want customers to walk in and feel like they are visiting old friends again. We are elated to hear that you got a chance to experience that with DeSitter again. Thank you for you patronage! Veronica R. - Customer Service
Beth Gill
Jan 28, 2017
Very professional staff and great service, I would recommended them and use them for any future needs I have.
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Responded on: Jan 30, 2017 08:22 AM

Beth - The best advertisement an business can ask for is word of mouth. And we are so happy that you would give us a recommendation. We would like to inform you that DeSitter has a referral program. We understand that there are many places that you can purchase flooring from, so when we get someone in that informs us they were referred to us we love to honor and thank the customer that helped us. Thank you so much for choosing DeSitter. We look forward to assisting in the future for all your flooring needs. Veronica R. - Customer Service
Brandon Kruis
Jan 26, 2017
My wife and I enjoyed working with Tim. He was very knowledgeable about the various grades of carpet and he helped us make a decision based upon what would best suit our needs.
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Responded on: Jan 27, 2017 04:00 PM

Brandon - One of the many things that we live by at DeSitter is to protect our customers investment. Let's face it you are investing in your home when you purchase flooring. And in turn you are trusting DeSitter to protect that investment. One of the major ways that we do that is making sure that you get the exact flooring that you want and need in your home. We are elated that Tim was able to protect your investment. We hope that if you have any future projects you will be so kind to chose DeSitter again. Thank you kindly! Veronica R. - Customer Service
Bonnie Girsch
Jan 26, 2017
Easy purchase and install. Tim simplified the process and explained the carpet choices. Will use again.
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Responded on: Jan 27, 2017 06:54 AM

Bonnie - Tim is truly an amazing sales person. We are so happy he is with us on our team and that he was able to assist you with all your flooring needs. We know there are many options out there for you to chose from and we are truly happy you choose DeSitter as your flooring provider. When you are ready to work on your next flooring project please let us know. We would love to work with you again. Thank you! Veronica R. - Customer Service
Julie
Jan 26, 2017
Part one of our complete home reflooring and kitchen remodel was to have our basement re-carpeted. Victor and his crew did a wonderful job - came on time, installed beautifully and cleaned up afterward. We're now looking forward to part two of our carpet project.
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Responded on: Jan 27, 2017 06:49 AM

Julie - We here at DeSitter pride ourselves on working with amazing professionals from the amazing sales team to our outstanding installers. They truly live and show the DeSitter pride and name. We are so happy that Victor was able to include your family in the name of our values. Thank you for considering us when it came to a major project in your home! We truly look forward to continue to work with you. Veronica R. - Customer Service
Connie
Jan 26, 2017
The company is incredibly responsive, without being overbearing. Also, there are so many carpet choices that it's hard to know what's right - wool? no wool? what looks like wool but is poly etc. etc. and that's even before you start to choose color. DeSitter worked with me for a long time in different sections of the basement to decide which color was right and offered expertise that I had not considered. Very fair prices and follow up after - installation was on time, confirmed the day before, and efficient - the guys worked hard to finish the job with as little interruption as possible. Thanks DeSitter Flooring!
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Responded on: Jan 26, 2017 02:20 PM

Connie - Wow! I have to say you have us smiling ear to ear. We work very hard to continue our education when it comes to flooring of any type. It's how we know we are always informed of the latest and greatest designs and material coming to the market. And we work hard to make sure that every customer is purchasing the best option for their homes and their families. We make sure to meet your need. We are elated to hear that this was your experience and hope that you will consider DeSitter in any future projects. Thank you kindly for your support! Veronica R. - Customer Service
Julie
Jan 26, 2017
Part one of our complete home reflooring and kitchen remodel was to have our basement re-carpeted. Victor and his crew did a wonderful job - came on time, installed beautifully and cleaned up afterward. We're now looking forward to part two of our carpet project.
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Brad Philo
Jan 25, 2017
The quality and cost for your carpeting is what has impressed me, and makes coming back for additional needs easy.
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Responded on: Jan 26, 2017 02:09 PM

Brad - We are truly elated to hear that we have impressed you. From start to finish it is always our goal to make a lasting impression on everyone that walks through our doors. Thank you kindly for your continued support with DeSitter. Veronica R. - Customer Service
Gary Clemens
Jan 25, 2017
Installers showed up on time and did a great job installing basement and stairs carpeting. We have had Desitter do wood floor refinishing, tile installation, carpeting our entire second floor (SilkStrand) and now the basement and we have been very pleased with all. And they NEVER left a mess! Thanks again to Tim!
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Responded on: Jan 26, 2017 10:53 AM

Gary - We here at DeSitter cannot thank you enough for your continued business. At DeSitter we love to work with professionals in all facets of our business. And it sounds like that was exactly what you experienced. Something we are elated to hear. Thank you for being one of our amazing customers. Veronica R. - Customer Service
A Google User
Jan 24, 2017
Great experience in the showroom with Tim. He was extremely knowledgeable and helped us find the perfect carpeting for our bedrooms. Installers were very kind and did a great job.
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Jerilyn Novak
Jan 21, 2017
Great experience in the showroom with Tim. He was extremely knowledgeable and helped us find the perfect carpeting for our bedrooms. Installers were very kind and did a great job.
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Responded on: Jan 24, 2017 04:00 PM

Jerilyn - Our ultimate goal is always and forever to make every person that walks in our showroom to feel like they speaking with an old friend. And I couldn't be happier that Tim was able to do that for you. Additionally we always want every step of the process to easy and every person professional. We are elated that you had that exact experience and hope that if you have any future projects you will consider DeSitter once again. Thank you kindly for your amazing comments! Veronica R. - Customer Service
Dan
Jan 17, 2017
Very professional. There was a mistake though. The owners (DeSitter) called me. We took pictures. It was all worked out quickly, creatively, and to my satisfaction. They all acted promptly.
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Responded on: Jan 18, 2017 07:04 AM

Dan - With being in business since 1920, at DeSitter, we know that not every job or order will go completely smooth. However, we do know that a successful and trustworthy business will take care of any mistakes, issues, etc. and work directly with the customer to remedy the wrong. It is our hope that through our hard work, we are able to finish the installation/job and leave the customer feeling satisfied and well taken care of. Thank you! Katie R. - Client Services
Jo-El
Jan 14, 2017
We had the upstairs space and stairs to the basement done last week. I was amazed at how quickly they did the work, in and out in one day!, and how neat and professional the team was,. They did an amazing job and I now love walking barefoot on the new rugs.
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Responded on: Jan 16, 2017 08:04 AM

Jo-El - It truly is an amazing feeling to walk on new carpeting and area rugs and be able to look around at a finished installation with the feeling of complete satisfaction and comfort! This is what our hope is for each client that we complete a project for and are excited you felt the same way! Katie R. - Client Services
Greg P. - Elmhurst
Jan 13, 2017
I have a home office that really needed re-carpeting. The area under my desk chair was completely worn down, and the new chair and chair mat needed a better base. However, I was dreading calling a carpeting company because the room was packed with large furniture/internet connection/etc., and re-carpeting seemed like an insurmountable task. I called DeSitter because they'd done such a good job with my home's other flooring in the past. I was not disappointed. In my initial contact Allan assured me that the DeSitter crew would be able to move the furniture out of the room and replace it after the carpeting was installed. Then Antonio and Victor showed up, and I've never seen two people work as hard as they did. And the work was flawless. I am now excited about getting to work at my home office in the morning!
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Responded on: Jan 16, 2017 08:01 AM

Greg - Thank you for entrusting DeSitter once again to complete your flooring project! Our entire staff is composed of very hard working, dedicated individuals and we can assure our customers that we will do our very best with your project at every level of our company. We are extremely pleased that we have completed your project to your highest satisfaction! Katie R. - Client Services
Deb Goding
Jan 13, 2017
The installers came right on time. They cleared a space to cut the carpeting by moving a few pieces of furniture and worked quickly and efficiently. They did a great job, and cleaned everything up perfectly! All my furniture was put back in place. They were very professional and exacting in their work! Thank-you!!
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Responded on: Jan 13, 2017 09:42 AM

Deb - While this is exactly what we expect to hear regarding a customer's installation, we love to get the reassurance that a customer was fully satisfied with the level of professionalism from our installation crews. Our craftsmen have many years of experience and are truly talented in their field of work. Katie R. - Client Services
Ruth Gurney
Jan 10, 2017
Installers were great. They cleaned up everything,I didn't have to vacuum all the scraps.
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Responded on: Jan 11, 2017 09:21 AM

Ruth - Our installation crews are true professionals and know the importance of treating the homes of our customers with absolute respect. This means they will be sure to clean up their mess, keep you informed of their progress and be very careful with your home's furniture, furnishings, etc. Katie R. - Client Services
Brandie McCoy, CKD
Jan 09, 2017
From sales to install, everyone was polite and courteous. The install crew showed up on time and went above and beyond expectations! DeSitter is extremely professional to work with and offers competitive pricing.
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Responded on: Jan 09, 2017 12:28 PM

Brandie - At DeSitter, we have built many strong relationships with designers, architects and other industry partners. We are very happy to include Ember & Brune as part of that list! We know how important each and every job is and we love to know that the hard work of our staff members has been recognized. We look forward to continue working with you and your clients. Katie R. - Client Services
Alicia
Jan 07, 2017
From sales to installation was a great experience!
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Responded on: Jan 09, 2017 08:06 AM

Alicia - This is exactly what we like to hear! It is our goal to have each and every one of our customers as satisfied as you! Katie R. - Client Services
Sally Nosal
Jan 07, 2017
DeSitter worked hard to fit in the install of a very last minute order during the holidays. The installers showed up on time, the guys were neat and they also agreed to install left over carpet in a closet that wasn't on the original order. Couldn't be happier! A great experience.
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Responded on: Jan 09, 2017 08:23 AM

Sally - Unfortunately, DeSitter cannot always guarantee a last minute installation date for a customer but we absolutely try our best to accommodate our customer and their needs. In instances like this, it worked out! We are thrilled to hear that you had such an enjoyable experience. Katie R. - Client Services
Kathy and Phil Stallone
Jan 07, 2017
Paul was very knowledgeable and did an excellent job of helping us. Delivery and installation was superb and right on time!
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Responded on: Jan 09, 2017 08:35 AM

Kathy & Phil - Paul, and our other sales associates at each of our locations, are all very knowledgeable about and experienced in working with the products that we carry and the services we offer. Our delivery and installation crews are all very talented and are sure to complete all jobs wonderfully. Katie R. - Client Services
Anonymous
Jan 07, 2017
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Richard McGuire
Jan 07, 2017
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Laura Ginett
Jan 06, 2017
Carpet was exactly as expected and the installers did a great job in a difficult room. Stayed late to make sure it was done before Christmas. Love the finished room.
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Responded on: Jan 06, 2017 08:16 AM

Laura - Not every room is an easy installation and at DeSitter, we have some of the most talented craftsmen in the industry that handle our installations. They truly are experts at what they do and leave our customers feeling very satisfied with the overall completed look. Katie R. - Client Services
thomas johnson
Jan 04, 2017
we have been a Desitter customer for years and they have never failed to meet or exceed our expectations.
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Responded on: Jan 06, 2017 08:13 AM

Thomas - Thank you for once again choosing DeSitter! DeSitter is very lucky to have so many customers that become repeat customers and we thank you for your loyalty! Katie R. - Client Services
Karyn Liberti
Jan 04, 2017
Tim did a great job helping me find the right carpet. It was a painless, enjoyable process. The installers were very prompt, professional, neat, and cleaned up everything. The carpet looks great. I would definitely recommend DeSitter and will be back for my next carpet needs.
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Responded on: Jan 06, 2017 08:07 AM

Karyn - At DeSitter, we don't feel that shopping for flooring should be difficult or an unpleasant experience, which is why our talented sales associates, such as Tim, work very hard to make it simple and enjoyable. Katie R. - Client Services
Jo-El
Jan 01, 2017
The tile choices were amazing and the creativity involved gave us very unique look.
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Responded on: Jan 06, 2017 07:55 AM

Jo-El - Our tile specialists at both locations are truly amazing designers and are sure to help you design the perfect bathroom or kitchen space! We are happy to hear you were satisfied! Katie R. - Client Services
Karen Schaefer
Dec 27, 2016
Good customer service, installers were very professional. I went on the recommendation from my daughter. I would recommend the Glenn Ellyn location for anyone looking for flooring, and I will be back for my next project.
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Responded on: Jan 06, 2017 07:48 AM

Karen - Great to hear! We feel that the best compliment you can receive is a referral and we thank both you and your daughter! Katie R. - Client Services
Bill Snyder
Dec 26, 2016
I appreciate that you held our carpet prior to install, and that you were able to get it installed before the holidays. Install was timely, efficient, and went as expected. Overall, very satisfied. We're returning customers and probably will be again in the future! Thanks.
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Responded on: Jan 06, 2017 07:38 AM

Bill - We know that our customers sometimes have busy schedules and we try to work with them to set up the best delivery and installation date and times. We look forward to helping with your next project! Katie R. - Client Services
Doris McGuire
Dec 23, 2016
Terry was so helpful and patient when we were deciding on the carpet and the installers were so diligent as they worked to make it around the turn in our stairs. We were so impressed with their determination to do a good job. Thank you!
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Responded on: Jan 06, 2017 06:54 AM

Doris - Terry and the rest of the sales staff at DeSitter are true experts in what they do and they will be sure to present you with all the product knowledge that you need to make the best informed decision for your home. Katie R. - Client Services
Jeanette Ingrasci
Dec 23, 2016
We had a very professional sales woman, a stellar installer and a man who estimated the job who went far beyond what was required to please us. We have done business with DeSitter for over twenty years and will continue to do so.
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Responded on: Jan 05, 2017 02:09 PM

Jeanette - Thank you for your customer loyalty! We love to have repeat customers! Our staff takes each job very seriously and will do their absolute best. Katie R. - Client Services
Stephanie Dalton
Dec 22, 2016
We are returning customers and couldn't be more pleased not only with the choices available but the level of customer service from sales to scheduling to installation
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Responded on: Jan 15, 2017 04:00 PM

Stephanie - Thank you! We value all of our customers at DeSitter but we especially love to develop long lasting business relationships with them to last throughout the years! Katie R. - Client Services
Helen Frey
Dec 21, 2016
Terry was very helpful and even did the measuring while others were on vacation. The installers were excellent. They were very careful moving furniture and left with everything in place and vacuumed.
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Responded on: Dec 22, 2016 02:45 PM

Helen - Our sales associates at DeSitter, such as Terry, really become fully involved with their client's projects and sometimes even go above and beyond what most customers would expect them to handle. We are truly happy you were satisfied with the service you received from all of our staff! Katie R. - Client Services
Adeline Wieczorek
Dec 20, 2016
Tim Kelleher at the LaGrange location was very helpful in helping me choose the type of carpeting that I needed. The installers were very professional and did a super job. I am very pleased.
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Responded on: Dec 21, 2016 07:33 AM

Adeline - Shopping for carpeting can be a little complicated at times as customers are sometimes overwhelmed with all of the options available. This is where our sales associates, like Tim, really work their magic. They make everything much easier! Katie R. - Client Services
Pete Richardson
Dec 15, 2016
Karen Gaimari was very knowledgeable and steered us to exactly what we were looking for based on our color scheme. The installation crew was very professional and the job was spectacular.
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Responded on: Dec 16, 2016 04:47 AM

Pete - Karen and our sales associates are trained to ask the right questions to our customer to help determine exactly what products are best for their clients. All of our staff members are true experts at their jobs and we are happy you were able to experience this! Katie R. - Client Services
Laurie Egan
Dec 14, 2016
Tim was very knowledgeable about the carpets I was viewing and steered me away from those that might not be best for my needs. The installation process was smooth even though it was delayed a week.
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Responded on: Dec 15, 2016 08:21 AM

Laurie - My apologies for any delays you may have experienced. We try our very best to stick to the original schedule set up with a customer but unfortunately, there are times that the situation may be out of our hands and we cannot guarantee what was first mentioned. We will however, always make sure to keep in contact with you and keep you updated! Katie R. - Client Services
Edward Chalifoux
Dec 13, 2016
Everything went really well. They crew was really professional and keep us involved in what they were doing next and if it fit into our schedule. They cleaned up afterwards and my wife and I would highly recommend them to our friends.
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Responded on: Dec 15, 2016 08:13 AM

Edward - We are happy to hear! Our installation and delivery crews are all very professional and work on each of their jobs. They put forth their very best effort to finish each job and make sure to stay respectful to their surroundings when in a customer's home. Katie R. - Client Services
Jan Lewan
Dec 13, 2016
This was my second purchase from DeSitter. My salesman, Paul M., was extremely helpful. Asking all the right questions so he could explain the different carpets available to me that would fit my needs and my budget. The installers were very professional, courteous and right on time! Could not have been more pleased. Will definitely return to DeSitter for future flooring needs and would not hesitate recommending their services to my family and friends.
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Responded on: Dec 15, 2016 08:06 AM

Jan - Thank you very much for such kind words! Our sales associate, just as Paul demonstrated, are eager to work with their customers and truly focus on what is best for their home. We want you to be happy with your purchase for years to come and always to consider DeSitter for any other flooring needs you or your loved ones may have. Katie R. - Client Services
Kristin
Dec 13, 2016
We just had new carpeting installed by DeSitter and it was very professional from the sales Person rightbupntonthe installation process. The carpeting was installed on our bedroom. They recommended the right kind of ' pet proof' product. I will definitely refer people to DeSitter in the future.
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Responded on: Dec 15, 2016 07:58 AM

Kristin - Our entire staff at DeSitter dedicates themselves to each order that we receive from a customer. We make sure to see it through to the very end and love to hear when a customer is fully satisfied. Thank you for sharing! Katie R. - Client Services
Karen Belling
Dec 13, 2016
Excellent workmanship and friendly customer service.
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Responded on: Dec 15, 2016 07:51 AM

Karen - At DeSitter, we enjoy meeting new customers and developing business relationships with them that are hopefully designed to last for many years! Our installers and other craftsmen really are some of the best and this is clearly demonstrated through their hard work and instllations. Katie R. - Client Services
Pedro soto
Dec 11, 2016
I really. Liked the customer service
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Responded on: Dec 15, 2016 07:43 AM

Pedro - Customer service is a crucial component when running a successful company. Your customers are your main priority and you need to be sure that they feel respected and helped at all times! Katie R. - Client Services
Suzanne L. Petree
Dec 10, 2016
Great products and staff!
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Responded on: Dec 15, 2016 06:55 AM

Suzanne - Thank you! At DeSitter, we stand behind our products and our staff 100% and are glad that you enjoyed your experience! Katie R. - Client Services
Anne Blazejak
Dec 08, 2016
The gentlemen were polite and knowledgeable. They cleaned up after they were finished and even vacuumed the hall and the elevator in my condo building. I have been a customer since 1970 and will continue to see Allan as long as I am buying carpets.
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Responded on: Dec 09, 2016 07:24 AM

Anne - Wow! Thank you for being such a loyal customer! Our DeSitter staff stays dedicated to each job and puts in their greatest effort to help the customer achieve complete satisfaction. Thank you for allowing us to continue doing this for you. Katie R. - Client Services
Sue
Dec 08, 2016
AWSOME
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Responded on: Dec 09, 2016 07:05 AM

Sue - We truly love to hear when our customers are fully satisfied with their choice of DeSitter and their experience! Katie R. - Client Services
MARY BERGIN
Dec 07, 2016
All I can say is excellent service excellent work and all around professional. From the initial sale to the fabulous installation job. DeSitter proves over and over why they are one of the finest carpet/flooring companies around.
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Responded on: Dec 07, 2016 08:27 AM

Mary - DeSitter is not only a name that you can trust, it's a company that will welcome you as family and be sure to give you the best experience we can. Thank you for choosing us and we look forward to working with you for years to come! Katie R. - Client Services
Ellen Estes
Dec 06, 2016
Fantastic! Paul Massey was very knowledgeable and patient with me as I tried to figure out the best solution for my stair runner. He came over to do the measure himself and even popped in during the installation. I have since recommended DeSitter and Paul in particular on the website "GlenEllyn Eparents". I'll never shop anywhere else again!
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Responded on: Dec 07, 2016 08:26 AM

Ellen - At DeSitter, we truly feel that the best compliment you can give is a referral and we really appreciate your kind words and recommendations to friends! Our sales associates, like Paul, are very dedicated to each job that they handle and your experience shows just that! Katie R. - Client Services
Cathy Lakomy
Dec 06, 2016
Great! Debi and the other girl at DeSetter were very helpful & nice!
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Responded on: Dec 07, 2016 08:25 AM

Cathy - Debi and Jessica at our Tile Gallery in LaGrange are two very energetic, friendly and talented sales associates with so much experience in design! They are a joy to work with! Katie R. - Client Services
K. Waight
Dec 06, 2016
We have ordered several custom cut rugs from DeSitter and they have all be extremely high quality. We have two cats and a dog and the rugs we have purchased have been beautiful and pet proof. Terry helped us find great patterns. We also have a runner on our stairs which has been very durable in a high traffic area. We highly recommend DeSitter for great products and excellent customer service.
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Responded on: Dec 07, 2016 08:23 AM

K. Waight - Many customers that have pets and children are nervous when selecting new flooring because of wear and tear. At DeSitter, we have many different options that are perfect for every family and we are glad Terry helped you find the best option for your home! Katie R. - Client Services
Michael Meyer
Dec 02, 2016
Hardwood floors 1st floor, stairs changed to oak. Great installers, wonderful material & finish. New carpeting and a 'dip ' in the floor on the second level. Looks wonderful and so nice not to feel that dip that was there from original construction so long. Finally a beautiful runner put on the stairs. Great pattern and again great installers did everything on site for a great fit. Would recommend and use DeSitters again!😃👍
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Responded on: Dec 07, 2016 08:22 AM

Michael - New flooring can make such a difference in how one views their home and really help you fall in love with it all over again. We are thrilled to hear that you are happy with your choices and are fully satisfied with your experience. Thank you! Katie R. - Client Services
Kathleen Florence
Dec 02, 2016
Am very happy with DeSItter. Their pricing was significantly better than a competitor for the very same carpet. They made the process easy and straightforward. The installers were professional and were careful with all my furniture. I just withheld one star because there were some mechanical issues with a small area of our floor configuration that came up (and I am withholding my judgement to make sure our solution lasts.) The carpet looks BEAUTIFUL!
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Responded on: Dec 07, 2016 08:10 AM

Kathleen - We are very happy to hear that you are satisfied with your experience and that it was an easy process for you. As we always tell our customers, if you feel there are any issues that need to be addressed, please be sure to reach out to us right away! Katie R. - Client Services
Laura Grana
Dec 01, 2016
Happy with the install. My actual install date was moved around quite a few times. I was initially told that I would receive a gift card for a referral. I referred a neighbor who is getting carpet next week and I'm now being told that they don't give anything for referrals.
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Responded on: Dec 01, 2016 11:38 AM

Laura - We are glad to hear that you are happy with your recent installation! I have already reached out via phone regarding your gift card for your referral. I apologize that you were given wrong information but have mailed out your DeSitter Gift Card as part of our referral program. We thank you very much as we feel the best compliment you can receive is a referral! Katie R. - Client Services
Kelly P.
Nov 30, 2016
We recently purchased carpet for the bedrooms in our home. We worked with Tim at the Glen Ellyn location, who was extremely helpful in finding the right fit for our family. We have pets and children, and Tim was able to help meet our needs. We are very happy with our carpet and will be purchasing more in the near future for other rooms in our home!
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Responded on: Nov 30, 2016 01:20 PM

Kelly - Tim and our other sales associates are trained to help determine exactly what flooring product is best for their customers. They will show you different samples and give you all the information you may need to help make your decision as easy as possible. We look forward to working with you on your future projects! Katie R. - Client Services
Marlene (Clarence) Vos
Nov 28, 2016
We used DeSitter for carpet in 4 rooms18 years age and were completely satisfied then, so when we were purchasing carpet for one room, we called Brett Arnold once again. His service was excellent; above and beyond. The carpet installers did a wonderful job. We are pleased with the new look. Thank you.
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Responded on: Nov 30, 2016 07:05 AM

Marlene - Brett Arnold has been a part of our DeSitter family for over 20 years and is one of the most dedicated, knowledgeable and experienced salesman that we have had the pleasure to employ. His expertise is in both residential and commercial projects and we are very happy you decided to choose him once again. Thank you! Katie R. - Client Services
Frank
Nov 28, 2016
Found the prices to be a bit more than other places but the service was worth it. Friendly and helpful in the showroom; delivery when promised; installers careful of painted baseboards and did full cleanup afterwards.
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Responded on: Nov 30, 2016 07:01 AM

Frank - DeSitter is most often very comparable to other stores in regards to pricing but there are times where we are a bit more than others and you're absolutely right about it being worth it. With DeSitter, you get the whole package: quality products, quality services/installations, exceptional customer service and so much more! Our customers won't be disappointed when they choose DeSitter! Katie R. - Client Services
Patrick Foys
Nov 27, 2016
Very good! Hana was very helpful and help me find what I was looking for. The measuring went well, an dthe installation process was quick, courteous, and professional.
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Responded on: Nov 30, 2016 06:55 AM

Patrick - All wonderful things to hear! DeSitter prides itself on the amazing individuals that we employ. They are hardworking, dedicated and truly experts at what they do. We are happy to hear that your experience went so well! Katie R. - Client Services
Mike Wiest
Nov 25, 2016
Very easy experience. Provided exactly what we requested in the store, quick follow up for measurements, and completed the deal online. Could not have been more efficient.
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Responded on: Nov 25, 2016 12:05 PM

Mike - Our goal is to ensure that our customers have an enjoyable experience and are fully satisfied with their products. A successful company knows that this is goal can be easily attained, if they do everything exactly as they should, which is why our staff members work so hard! Thank you for the opportunity to work with you! Katie R. - Client Services
A Google User
Nov 24, 2016
Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
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Responded on: Nov 23, 2016 04:00 PM

Emily - With being in business since 1920, DeSitter has really been able to distinguish exactly what a customer needs in regards to helping them make the best decision on their flooring projects. We have a lot of experience with many different size jobs, a huge variety of products and have become true experts in the flooring industry. All of our staff members, such as Tim from our sales staff, help represent all that DeSitter stands for and we are confident that each of our customers will receive the best from us and be happy with their experience. Katie R. - Client Services
A Google User
Nov 24, 2016
We purchased a beautiful carpet and had it turned into a custom rug. Our living room is not a standard size, so having this custom option was important to fit our home. The staff was very helpful, patient and diligent with delivery and follow through. We will definitely be back for more in the future and highly recommend DeSitter to others.
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Responded on: Nov 23, 2016 04:00 PM

Andi - Not many people realize that there are custom options when considering Area Rugs. They simply think that if they cannot find something they like in a standard size, that they have to settle for something instead. At DeSitter, we have many different carpets available to be custom sized and fabricated into Area Rugs and work with our customers to help create exactly what they need! Thank you for choosing us! Katie R. - Client Services
MELINDA COZZI
Nov 23, 2016
We went to the new store in Glen Ellyn. The sales representatives were very helpful and accommodating. The installers were great. We have beautiful new carpet and couldn't be happier. We will definitely go to DeSitter for future flooring needs.
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Responded on: Nov 25, 2016 06:26 AM

Melinda - This is the type of experience that DeSitter wants each one of our customers to have. Our goal is to provide quality products and services and to turn our customers into repeat customers! We thank you! Katie R. - Client Services
Janet N.
Nov 19, 2016
Very happy with the carpeting. Installers did a quick efficient job. We would definitely use DeSitter again.
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Responded on: Nov 21, 2016 08:15 AM

Janet - We are so pleased to hear you are satisfied! While we love to welcome new customers to DeSitter, we also love to have customers return to us for new projects. Thank you! Katie R. - Client Services
Michael Mohr
Nov 19, 2016
Hana our consultant was great and both Installation crews were excellent.
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Responded on: Nov 21, 2016 08:03 AM

Michael - If you want expert advice, service and installation, DeSitter should be your number one choice! We are thrilled to hear your experience proved just that and we thank you! Katie R. - Client Services
Emily Hansen
Nov 19, 2016
Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
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Responded on: Dec 11, 2016 04:00 PM

Emily - With being in business since 1920, DeSitter has really been able to distinguish exactly what a customer needs in regards to helping them make the best decision on their flooring projects. We have a lot of experience with many different size jobs, a huge variety of products and have become true experts in the flooring industry. All of our staff members, such as Tim from our sales staff, help represent all that DeSitter stands for and we are confident that each of our customers will receive the best from us and be happy with their experience.<br>Katie R. - Client Services
Kathy R.
Nov 18, 2016
We had three rooms done and the installers had a system and it was done quickly. I love the padding, it's so soft to walk on. Our salesman Tim was very helpful.
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Responded on: Nov 21, 2016 08:02 AM

Kathy - Most people do not realize what a huge difference new padding and carpeting can do for the comfort in your home. It's great! Our sales associates and installation teams are very helpful and great at what they do, which helps ensure a smooth process from start to finish. Katie R. - Client Services
Paul Kessenich
Nov 18, 2016
We were very pleased with the installation services DeSitter provided. While the wrong carpeting was sent with the installers the first time, it was corrected quickly and an excellent job of installation was done.
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Responded on: Nov 21, 2016 07:59 AM

Paul - No individual or company is perfect and if there is ever a time that DeSitter makes a mistake or is at fault for something, you can be sure that we will remedy the situation. Thank you for understanding and allowing us to fix the error. Katie R. - Client Services
Chris I.
Nov 18, 2016
Everything went very well from start to finish. I liked the price and the service. My carpet was delivered directly to the job site as scheduled. I would definitely use Desitter Flooring again.
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Responded on: Nov 21, 2016 07:57 AM

Chris - At DeSitter, we truly have something for everyone and we are glad that we were able to provide both the quality products and service that you deserve. We look forward to your next project. Katie R. - Client Services
Jonathan Kelly
Nov 17, 2016
I have purchased rugs from DeSitter Flooring in the past and have always been satisfied with customer relations, the price, home visits to observe the place I chose to put the rug and what the appropriate color & weave might be (a second opinion is always revealing as to the flaws that might be evident in my lack of interior decorating expertise), the personal attention I receive from the salesperson, and the timeliness in delivery of the final product. A home is meant to be comfortable, both to the eye and the sole of one's foot. And a pleasing rug is meant to be durable, for years of pleasure. Thank you, Desitter, for meeting my expectations.
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Responded on: Nov 17, 2016 02:03 PM

Jonathan - We are so pleased to hear that you have once again had a delightful experience with us and while we didn't doubt that you would, it is simply nice to hear each time a customer is satisfied! You are absolutely right, a home is to be all about comfort! We thank you for allowing us to offer our expert advice and work one on one with you to find what fits your exact needs. Katie R. - Client Services
Mary Wertke
Nov 16, 2016
Very efficient and organized! Careful detail to making sure no seams...and all laid perfectly!
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Responded on: Nov 16, 2016 08:51 AM

Mary - At DeSitter, we know how important the look of your flooring is and that is why we have true master craftsmen completing our installations for our customers! Our entire process is designed to be sure that our customers are fully satisfied from start to finish. Katie R. - Client Services
Howard Peterson
Nov 15, 2016
We had new carpeting put in our guest room. The installers did a great job and were very professional.
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Responded on: Nov 16, 2016 06:37 AM

Howard - DeSitter offers professional installation for carpeting, hardwood, tile and more! We have experts that can handle just about any type of job and will leave you very satisfied with the completion of the install. Thank you! Katie R. - Client Services
Emily Hansen
Nov 15, 2016
Our experience with DeSitter was professional, on time, on budget and overall great. We came into the store with an idea of what we were looking for and Tim helped us pick out the carpet that was perfect. After taking out some built-ins we discovered that we needed some additional carpet to the original order. Tim navigated our questions and put us at ease. Someone was out to measure the next day and installation was a breeze. The installers were clean and very quick. They took up the existing carpet and hauled it away. I would not even hesitate to return to DeSitter for my next flooring needs.
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Responded on: Nov 14, 2016 04:00 PM

Emily - With being in business since 1920, DeSitter has really been able to distinguish exactly what a customer needs in regards to helping them make the best decision on their flooring projects. We have a lot of experience with many different size jobs, a huge variety of products and have become true experts in the flooring industry. All of our staff members, such as Tim from our sales staff, help represent all that DeSitter stands for and we are confident that each of our customers will receive the best from us and be happy with their experience. Katie R. - Client Services
Andi Cooper
Nov 14, 2016
We purchased a beautiful carpet and had it turned into a custom rug. Our living room is not a standard size, so having this custom option was important to fit our home. The staff was very helpful, patient and diligent with delivery and follow through. We will definitely be back for more in the future and highly recommend DeSitter to others.
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Responded on: Dec 11, 2016 04:00 PM

Andi - Not many people realize that there are custom options when considering Area Rugs. They simply think that if they cannot find something they like in a standard size, that they have to settle for something instead. At DeSitter, we have many different carpets available to be custom sized and fabricated into Area Rugs and work with our customers to help create exactly what they need! Thank you for choosing us!<br>Katie R. - Client Services
Rich
Nov 13, 2016
Very good customer service, great selection, and the crew that did the installation was fantastic.
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Responded on: Nov 14, 2016 09:07 AM

Rich - At DeSitter, it is our main priority to ensure that our customer's receive top quality products, excellent installation services and the very best customer service. Thank you for giving us the opportunity to serve you! Katie R. - Client Services
Kendall Dolphin
Nov 11, 2016
I recently replaced the carpet in almost all of my home. DeSitter sent two crews so it could get done in a day. The installers were respectful, courteous and worked very hard.
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Responded on: Nov 14, 2016 08:25 AM

Kendall - DeSitter is equipped to handle all job sizes and our staff members work closely together to be sure it's a smooth and easy process for our customers. Thank you for trusting DeSitter for all of your needs! Our installation teams are some of the very best and this is very apparent when the end results are seen. Katie R. - Client Services
Donna
Nov 10, 2016
Excellent service and great flexibility with allowing us to borrow samples. The delivery team members were efficient and skilled.
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Responded on: Nov 11, 2016 06:23 AM

Donna - Many people do not realize how difficult choosing the right product can be without the use of samples. DeSitter completely understands that having samples to take home and try out is what can really help an individual choose what is best for them. Each of our showrooms are stocked with many samples and we can also order what we do not have readily available. Katie R. - Client Services
Gale Gribble
Nov 10, 2016
Beginning to end, it was a great experience. Salesman was friendly & knowledgeable. The installers were efficient & polite. I loved that the installation could be split into two different days!
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Responded on: Nov 11, 2016 06:21 AM

Gale - At DeSitter, we know that our customers often have busy lives and we try our very best to accommodate their schedules when setting up installations and deliveries. DeSitter really is the best choice when looking for flooring materials and services and we are happy to see your experience proved that! Katie R. - Client Services
gribgale2380
Nov 10, 2016
Beginning to end, it was a great experience. Salesman was friendly & knowledgeable. Installers were polite & efficient. I loved that I could split the installation into 2 different days.
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Responded on: Nov 30, 2016 06:51 AM

Mike - Our goal is to ensure that our customers have an enjoyable experience and are fully satisfied with their products. A successful company knows that this is goal can be easily attained, if they do everything exactly as they should, which is why our staff members work so hard! Thank you for the opportunity to work with you! Katie R. - Client Services
Frances Elliott
Nov 08, 2016
The salesman was wonderful and did a great job at getting quickly the carpet I wanted. He was very helpful in selecting carpet.
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Responded on: Nov 09, 2016 07:22 AM

Frances - Our sales staff works very closely with our customers to determine exactly what product is best for your home. They help narrow down your choices, take out samples and look at all options before assisting you with the final decision. This is to ensure that you choose what you love! Katie R. - Client Services
Jennifer
Nov 06, 2016
The customer service at DeSitter was awesome and everything from the order to install was timely and smooth. The carpet looks beautiful!
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Responded on: Nov 07, 2016 02:19 PM

Jennifer - At DeSitter, our customers are very important to us and we truly believe in providing exceptional customer service! We are very happy to hear that we've gained another happily satisfied customer and welcome you to our DeSitter family! Katie R. - Client Services
Anne Bermier
Nov 03, 2016
My experience was excellent.The men came right on time to install the carpet and really worked hard on the stairs. I want to thank Allan Beuke for all his help. He even came back the next day to check some thing.
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Responded on: Nov 04, 2016 11:57 AM

Anne - At DeSitter, our sales associates, such as Allan, and our installers take great pride in their work and dedicate their time to ensure the installations are complete and the customer is fully satisfied! Katie R. - Client Services
Elaine
Nov 01, 2016
From start to final installation everything went very well. Our salesperson was helpful in choosing an appropriate pattern, providing samples to take home and arranging installation. We have used DeSitter in the past with equal satisfaction and highly recommend.
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Responded on: Nov 02, 2016 01:43 PM

Elaine - Thank you for once again trusting DeSitter to handle your flooring needs! DeSitter truly is your one-stop shop for quality flooring products, exceptional customer service and professional installations! Katie R. - Client Services
Randy
Nov 01, 2016
Everything from start to finish went well. Questions were answered promptly by our Salesperson. Installers were on time as expected and Installation went well. Installers were very polite. Wouldn't hesitate to use DeSitter Flooring in the future!
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Responded on: Nov 01, 2016 11:32 AM

Randy - When you need experts regarding flooring products and installations, DeSitter is the place to go! With being in business since 1920, you can be assured that we are the experts for all of your flooring projects! Thank you for choosing DeSitter! Katie R. - Client Services
Bobbi Hannigan
Nov 01, 2016
The entire process was smooth and easy, from selection, to room measurement to installation, it all happened without a hiccup!
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Responded on: Nov 01, 2016 11:24 AM

Bobbi - This is exactly what we like to hear! We try to make the entire process as easy as possible for our customers to ensure they have a great experience. Thank you! Katie R. - Client Services
Pamela Gaston
Oct 31, 2016
Very knowledgeable and attentive salesperson. Delivery on time and no problems with installation. Reasonable prices for quality product.
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Responded on: Nov 01, 2016 07:49 AM

Pamela - Your specific experience basically sums up how we want each of our customer's experience to be! We try to make the whole process as simple as can be, which is why we have very knowledgeable sales associates and expert installation teams. Thank you! Katie R. - Client Services
Kathy Dattilo
Oct 30, 2016
Tim was very helpful and knowledgeable. We were able to take samples homes to see what tone looked best in the room. The price was good we were extremely happy and will be back soon to order another room
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Responded on: Nov 01, 2016 07:47 AM

Kathy - Our main focus at DeSitter is to help our customers find the perfect product for their home and to have it beautifully installed. The end result is a satisfied customer and a job very well done. We look forward to working on your next project with you. Katie R. - Client Services
Margie Salyer
Oct 29, 2016
Excellent recommendations from the sales staff. Clear explanation of options. Beautiful job done!
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Responded on: Nov 01, 2016 07:45 AM

Margie - At DeSitter, we don't want our customers to simply settle on the first product they look at. We want to make sure they know of all the possible options available to them and let us help them make the best decision. We are thrilled to have another satisfied customer! Katie R. - Client Services
Rich & Debbe Marx
Oct 28, 2016
We were very impressed with the selections available in the showroom and with the assistance provided by Hana in the Glen Ellyn store. She was very knowledgeable about the carpets, answered our questions, and offered suggestions for us to consider. We were able to take numerous samples home to view. Delivery and installation went very smoothly...the installers were very hard working, thorough, and very neat. We are so happy with the finished project and would certainly recommend DeSitter to friends and family. We will most definitely use them again for future projects in our own home.
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Responded on: Nov 01, 2016 07:43 AM

Rich & Debbie - Hana, and our other sales associates, are truly experts at what they do. They work hard to ensure that their customers have all of the information needed to make the best decision for their flooring. Our showrooms are filled with many samples so that customers can take them home and pick the best choice for their home. Thank you for choosing DeSitter and we hope to work with you again! Katie R. - Client Services
John/Reta
Oct 26, 2016
Terri: We are happy with the flooring and carpet. It took sometime for us to finalize the plans and order but our sales person was a great help. We would consider DeSitter's for future needs.
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Responded on: Oct 27, 2016 07:03 AM

John/Reta - At DeSitter, we never want our customers to feel rushed or forced into making a decision as we know there really is a lot to consider and we want you to be fully satisfied with your choice! We thank you for the opportunity! Katie R. - Client Services
D Barnes
Oct 24, 2016
Thanks for a quick installation and great cleanup at our master bedroom and stairways... we highly recommend DeSitter Flooring.
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Responded on: Oct 25, 2016 07:59 AM

D. Barnes - We are very pleased to hear that you are satisfied and also that you would recommend us to your friends and family. We greatly appreciate it and look forward to working with you again. Katie R. - Client Services
Harold C. Prichard
Oct 24, 2016
We are really pleased with our new carpeting purchased from Desitter;s. From the initial sales contact, purchase and installation, every step was handled professionally and the results were perfect. I want to commend the sales force as well as the two gentlemen who installed the carpeting.they were terrific. Very professional and courteous. I would not hesitate recommending Desitter. .
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Responded on: Oct 24, 2016 01:30 PM

Harold - Thank you very much for taking the time to recognize our staff for their hard work! These are the moments that make us feel the most successful. We work hard as a team, from start to finish, to provide all of our customers with the same experience that you received. Katie R. - Client Services
Cheryl
Oct 24, 2016
This is not the first time we have purchased carpeting at DeSitter and we will not go anywhere else for our flooring needs. Allan our salesperson came out to the house, stayed in our budget on carpet selection,sent samples to the home for me to review and the billing process was a snap. The installers were professional and did not mark up my walls and vacuumed their way out the door. Rooms look great!
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Responded on: Oct 24, 2016 01:26 PM

Cheryl - Thank you for once again choosing DeSitter for your flooring needs! Allan has been a part of the DeSitter family for over 30 years and it's because of such knowledgeable and experienced sales associates like him that we have been the go to company for many, many customers since 1920. All of our employees are true professionals and we are happy that we have shown you that once more. Katie R. - Client Services
Michael Snyder
Oct 23, 2016
The stair installation was done incorrect, but you came back quickly and professionally to fix it. Room looks great! Paul was terrific with immediately coming over to identify the issue and get it resolved.
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Responded on: Oct 24, 2016 08:19 AM

Michael - At DeSitter, we stand behind our products and our installations. If there's ever a time that an installation was done incorrectly or a customer is having a problem with one of our products, we send out one of our knowledgeable staff members to inspect the issue and then we decide on the best way to correct it. Thank you for allowing us to resolve the issue. Katie R. - Client Services
B Denney
Oct 21, 2016
We now live in our fourth home since 1986 and each time we have used De Sitter for all our oak floors, tile and carpeting. They don't necessarily offer the best pricing, but the customer service and craftsmanship makes up for it.
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Responded on: Nov 10, 2016 04:00 PM

B. Denney - Thank you for returning to DeSitter each time you've had a flooring project. We appreciate the loyalty and value your business greatly! When it comes to pricing, we have recently been categorized as average or slightly above. We are confident that the combination of our quality products, expert craftsmanship in our installations and exceptional customer service, is definitely worth it. Katie R. - Client Services
John
Oct 20, 2016
we just had our guest bedroom carpeted and we are so pleased with the results. The service was great and the price was terrific. Thank you for making our first experience with DeSitter a very good one.
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Responded on: Oct 21, 2016 08:11 AM

John - We thank you for choosing DeSitter for your flooring project and welcome you to our DeSitter family! At DeSitter, you can trust that we will provide you with quality products and exceptional service. We are happy that you enjoyed your experience! Katie R. - Client Services
Hilary Carlson
Oct 20, 2016
The salesperson, Paul, was very helpful in finding a carpet that would go with existing carpeting in other rooms. The installation process was excellent. The installers were clean, polite, quick and helpful!
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Responded on: Oct 20, 2016 10:18 AM

Hilary - Our sales staff are very good at giving advice to their customers regarding the type of products to use and also with design, product matching, colors, etc. They will always make sure you have all information and suggestions at hand in order to make the best decision for your home. Our installation teams are top notch crews and work very hard to complete your jobs beautifully. Katie R. - Client Services
Martha
Oct 19, 2016
Great new store in Wheaton with so many options. The sales person was very helpful. Installation of the my runner was done without a hitch. I would highly recommend DeSitter Flooring, all around great service and care!
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Responded on: Oct 20, 2016 07:01 AM

Martha - Thank you for visiting our newest location! We actually moved to our new Glen Ellyn location from our previous location in Carol Stream. DeSitter has been in business since 1920 and is a company that you can trust for quality products and exceptional service from our entire staff! Katie R. - Client Services
Timothy Cullinane
Oct 19, 2016
Workers did a great job. The only concern, is that the company schedules the install the day before, but that means that I would have to take a full day off form work, to be there whenever it is convenient for them. I was off that day anyway, so didn't aske if they could be more flexible, ie, make it an AM or PM install, vs me having to be available for the whole day. Carpeting the stairs.
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Responded on: Nov 17, 2016 04:00 PM

[Member Name Removed] - I apologize if there was any confusion or possibly a lapse in communication with the scheduling of your installation. Typically, we schedule installs about a week prior and I see that yours was scheduled 10 days before. We do, however, call the day before to confirm the installation date and time (a 2 hour window for eta of our installation team) once more. I will look more into why you may have not received the first notification of your installation date. As far as the AM vs PM, we try our best to make this option available for our customers to choose but if it happens to be a situation in which we are notified on a short notice from the customer or their salesperson, we may have a slight difficulty accommodating that request. We do appreciate your business and your feedback and will use it to improve the way we handle scheduling. Katie R. - Client Services
Karen O'Donnell
Oct 19, 2016
Love our new carpeting! DeSitter was easy to work with and installation was rescheduled for me at the last minute which was very helpful! Installers did a great job as well
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Responded on: Nov 10, 2016 04:00 PM

Karen - Each job is as important to us as the next and we work very hard to be sure we exceed your expectations. We understand that things come up and try our best to accommodate any scheduling changes. Thank you for choosing us! Katie R. - Client Services
Ann Ringas
Oct 18, 2016
The installers were very professional neat and courteous they didn't excellent job
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Responded on: Oct 19, 2016 06:41 AM

Ann - Our installation teams know the importance of professionalism, cleanliness and dedication to their work. This is why we have such great teams that not only complete our jobs, but do so very well! We thank you for acknowledging their hard work! Katie R. - Client Services
Kimberly Sebesta
Oct 16, 2016
Great work!
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Responded on: Oct 17, 2016 09:17 AM

Kimberly - Thank you! We hope you were fully satisfied with your product and our service! Katie R. - Client Services
Mary Lang Judy
Oct 14, 2016
Had another remnant cut and bound to fit my unusual rooms in my old house. Always a great selection and wonderful people with which to work!
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Responded on: Oct 17, 2016 09:17 AM

Mary - Thank you for entrusting DeSitter yet again to help with your flooring needs! We take it as a great compliment when our customers return or refer other people to us. We appreciate it! Katie R. - Client Services
Laura Kobus
Oct 13, 2016
We worked with Denise out of your Glen Ellyn location. She was great! We went into this with no experience and she was extremely helpful with not only picking out our tile, but also with picking out the little things we would have missed. I would highly recommended her to a friend for their tiling needs.
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Responded on: Oct 13, 2016 09:36 AM

Laura - Denise and the rest of our sales staff members are very invested in their customer's jobs and will be sure to help you along the way with your decisions. They also make sure to point out any areas that you may have missed, such as grout/caulk colors, additional materials needed, tile layouts, etc. We thank you for choosing DeSitter! Katie R. - Client Services
Karen Coughlin
Oct 12, 2016
Visited Desitter based on friends recommendations and we were not disappointed. Our consultant,Karen, was very knowledgeable and extremely helpful in choosing our carpet and color. Installation was completed without issue. Installers were professional and thorough. We will recommend Desitter to family and friends.
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Responded on: Oct 13, 2016 06:34 AM

Karen - It gives us great joy to know that our customers recommend us to their friends and family members so we appreciate both you and your friend's recommendations! Karen and our other employees work hard to help you make the best decision for your home and enjoy hearing that our customers are satisfied! Katie R. - Client Services
Carol D
Oct 11, 2016
I had DeSitter Flooring install a small carpet in a bedroom. They came and gave me an estimate on the same day I visited the very nice showroom. The installers were friendly, professional and very knowledgeable and they were prompt! I highly recommend DeSitter's and look forward to their move to their new location in Glen Ellyn. Good prices too!
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Responded on: Oct 10, 2016 05:00 PM

Carol - At DeSitter, you can expect the best customer service from all our employees! We are a family owned business and we treat our customers as if they were part of our family as well! Thank you Carol!
KRD
Oct 11, 2016
Desitter was very honest and helpful with the carpet selection. They were a little slow getting pricing back to me and felt terrible about it, so gave appropriate compensation. The installation was clean, neat, well done and quick.
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Responded on: Oct 12, 2016 07:10 AM

Kathy - DeSitter is a company that you can trust, which is why we have successfully been in business since 1920. Our staff members work together to ensure that our customers receive quality products and excellent customer service. If there's ever a time that we do not meet these expectations, we make sure to do right by our customers and correct it. Thank you for giving us the opportunity. Katie R. - Client Services
Donald Kucera
Oct 10, 2016
The salesperson, Tim, was very helpful and pleasant. The carpet installers were very good and left the room in a clean manner. we are very pleased
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Responded on: Oct 11, 2016 08:33 AM

Donald - Tim, like our other sales associates, are truly experts in the flooring industry and are here to help their customers with all of their questions and concerns. Our carpet installers are very respectful and professional with how they treat our customers and their homes. Thank you for choosing us! Katie R. - Client Services
Ann Lundin
Oct 10, 2016
Carpet is lovely. Installers were great. Having to request a gift card is a pain! This should be an automatic when carpet is paid fo. r
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Responded on: Oct 25, 2016 05:00 PM

Ann - I apologize if you had any difficulties with leaving a review. Part of our review program is that we ask our customers to provide their honest feedback on one of our sites (social media site, main website, google+ page, etc.) and in doing so, they are sent a Gift Card to have a meal on us. We thank you for your participation! Katie R. - Client Services
Donna Fonda
Oct 09, 2016
The installers were great and efficient. My only problem was that we did not know that the carpeting would show traffic marks until the pile fluffed up. If the salesman had mentioned that to us we would not have "panicked"! But now it is fine and even my skeptical husband likes it. The company is very easy to deal with and we will definitely return to DeSitter with any other flooring needs we may have.
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Responded on: Oct 10, 2016 07:45 AM

Donna - I apologize that you were not given more details regarding the possibility of traffic marks on your carpeting and the amount of time it would take for the pile to perform as you thought it would. I will be sure to mention this to our sales staff so that they can better inform their customers from here on out. We are very pleased to hear that your experience was satisfactory and that you and your husband are happy with your selection. Thank you! Katie R. - Client Services
Jennifer Convery
Oct 07, 2016
The rugs and installation were perfect!
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Responded on: Oct 10, 2016 07:33 AM

Jennifer - At DeSitter, we treat every job as important as the next and truly feel accomplished after each is complete and our customer is fully satisfied! Katie R. - Client Services
Anne Metzger
Oct 07, 2016
They had a great showroom of samples and were able to provide me with samples from the lot of marble that I would be ordering from which was helpful before I spent a lot of money ordering the tile.
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Responded on: Oct 07, 2016 10:55 AM

Anne - We've recently updated our Tile Gallery in LaGrange and added many more beautiful products to choose from. We encourage our customers to visit the gallery as there are so many samples available to take home and also to order. We want to ensure you love your selection before even finalizing your purchase. Katie R. - Client Services
Barbara Collings
Oct 04, 2016
The purchase process was easy and the intsall was great!
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Responded on: Oct 05, 2016 07:41 AM

Barbara - At DeSitter, we try to make things as simple as possible so that our customers, such as yourself, have a very smooth process from start to finish. We are happy to hear you experienced just that! Katie R. - Client Services
Marilyn Lewis
Oct 04, 2016
Your salesman at the GlenEllyn store was awesome. That is why we bought our carpeting from you. The installars did a great job. So far we are very pleased.
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Responded on: Oct 04, 2016 12:27 PM

Marilyn - Our DeSitter staff is one of the key components to what makes us a successful company. If you have employees that have the proper experience, knowledge, strong work ethic, and excellent customer service skills, you'll have customers that want to work with them and do business with you. The combination of great employees, quality products and services and a company you can trust, you're sure to be able to build strong business relationships with customers to last a lifetime. We are happy to have done so with you! Katie R. - Client Services
john janowski
Oct 04, 2016
Install was fast clean and well done... The selections at the store were also fun and style/ trend current.
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Responded on: Oct 04, 2016 12:15 PM

John - We have a great selection of many different products at all three of our locations. We have a variety of colors, styles and designs in all flooring types so that we are sure to have something that will fit everyone's needs. We are happy you found something that you love! Katie R. - Client Services
Michael Diciolla
Sep 30, 2016
Our salesman Allen from the La Grange office was great, he helped us very much. The installers were outstanding, worked very hard and put in a long 10 hrs to finish. I would use De Sitters again in a heartbeat. Thank you De Sitter and especially Allen
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Responded on: Oct 03, 2016 09:00 AM

Michael - Allan has been a dedicated and outstanding employee of ours for over 30 years and he continues to go above and beyond for his customers to be sure they are 100% satisfied. Allan and the rest of our staff work very hard and put in all the time and effort that is needed to be sure a job is well done. We thank you for your business! Katie R. - Client Services
Chris Wagner
Sep 29, 2016
Salesman did his best to help and make us happy, and it worked out. The installers did a great job. Thank you again for everything. Great pricing/great service highly recommend
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Responded on: Sep 30, 2016 09:10 AM

Chris - At DeSitter, we really value our customers and we make sure to provide quality products and service. We offer competitive pricing and stand behind our work 100%. DeSitter is a name you can trust and we make sure that our customers feel the same! Katie R. - Client Services
Pat DeChene
Sep 29, 2016
DeSitter has always provided me with an exceptional experience. The Sales Consultant (Karen Gaimari) was helpful on many levels. Sending home samples, choosing patterns, recommending a pad to insure my hardwood floors would not be damaged by the carpet backing even so much as helping me choose a color for my walls. Delivery was way sooner than I had anticipated and the delivery itself was extremely well done. My office furniture is heavy and the placement was to be centered in the room. Mission accomplished. Your entire staff is a credit to your organization. As always, I refer DeSitter's to friends and acquaintances looking for good quality and customer service.
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Responded on: Sep 29, 2016 10:13 AM

Pat - Our sales associates tend to go above and beyond what would normally be expected of a salesperson and not only help you pick a good product, but help you pick the perfect product based on your exact situation. They will ask about your current decor, design tastes, normal traffic in your home, particular look you're going for, etc. so as to really choose what is right for you and your family! We are happy to hear that Karen did just that and that our delivery staff performed with the quality customer service that each one of our customers deserves and receives from us at DeSitter! Katie R. - Client Services
Jeffrey Smith
Sep 29, 2016
DeSitter installed new hardwood floors, refinished existing hardwood floors and installed carpeting in our new home. Start to finish, they've been professional and easy to work with. We have a few small items to complete before the job is totally done, but overall given the size of the job, you can't ask for much better. Great customer service, great product (thus far) and overall low stress experience.
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Responded on: Oct 25, 2016 05:00 PM

Jeffrey - Many customers do not realize that DeSitter specializes in additional flooring types, rather than just carpeting and we are very happy that we were able to use all of these services! The staff at DeSitter, from our sales associates to our installers to our administrative staff, are very professional and true experts at what they do. Thank you for allowing us the opportunity to serve you and your family! Katie R. - Client Services
Sara ureel
Sep 28, 2016
Carpet came out great Installers were clean and did a great job
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Responded on: Sep 28, 2016 08:56 AM

Sara - At DeSitter, we have quite a few installation teams that have been working with us for many, many years. They are truly some of the best craftsmen in the Chicago area and are always very professional, tidy, and dedicated to their work. We are happy to hear that you are pleased! Katie R. - Client Services
Susan Lonnett
Sep 28, 2016
I am an architectural designer, and over the course of several renovations, DeSitter has been our "go-to" flooring store for many years. So when we moved and decided to replace the carpet in our new condo, it was an easy choice to go see them. They have a vast selection of in-stock carpets, their measuring was quick and accurate, and the install crew did a phenomenal job! You cannot even SEE where the seam is in the middle of our biggest bedroom! We know we might have been able to find something of a similar grade at a slightly lower price at one of the "big box" stores, but honestly, why would you do that when you get such excellent customer service from a local store like this?? You can't put a price on the personal service and guidance you receive - these guys know their stuff and are very professional and friendly. Flooring is something that you use in your home every day - why would you skimp out and end up with something you don't love every time you walk on it? Go see their new showroom in Glen Ellyn - they've really "upped their game" here, and their tile gallery rivals the boutique stores I'm used to dealing with in Chicago!
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Responded on: Sep 28, 2016 06:58 AM

Susan - First, thank you for your continued business and loyalty with DeSitter Flooring. We often measure our success by the amount of satisfied customers that not only choose our services once but become repeat customers and choose us many, many times! There are times where we've heard that we are not the cheapest business out there but it is our hope that our customers and any other individuals take into account that with our quality products, expert knowledge, skilled installation teams, exceptional customer service and a reputation you can trust, that we are well worth it! We look forward to continuing to work with you on your projects and thank you again! Katie R. - Client Services
Dorie
Sep 27, 2016
We love the runner. I have waited to respond because it didn't seem to lay flat at first and had ridges that you could see when coming into the hall. We have placed it on a non slip rug pad and it seems to be helping. I will contact you for suggestions if the ridges continue to be visible. Thank you.
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Responded on: Sep 27, 2016 12:59 PM

Dorie - Some products do need to lay out for a little bit in order to get rid of any ripples so that it can lay flat. Please be sure to contact us if this problem does not work itself out and your sales representative can give you further instructions as I have already made him aware of the situation. Thank you! Katie R. - Client Services
Sharon Smith
Sep 26, 2016
Did an awesome job! Hana was great to work with in the showroom. The installation was quick and easy! The men were professional and left no mess
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Responded on: Sep 27, 2016 07:16 AM

Sharon - Hana and our other sales associates use their expertise, in-depth knowledge, and easy going personalities to make your experience with us very enjoyable. From start to finish on each job, we work hard to ensure our customers are happy and satisfied with the service we provide! Katie R. - Client Services
Onyung Kim
Sep 21, 2016
We replaced our carpet at home. DeSitter's service was great. They were on time in the work day and the quality of work was great as well as fast. My all family are satisfied with their job. Thank you for your service.
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Responded on: Sep 22, 2016 06:34 AM

Onyung - At DeSitter, we know that our customers often have busy schedules and lives and we try our very best to accommodate that. Our talented installers work hard to do a very professional and expert installation and very rarely need more time than what is originally discussed with the client. Thank you for allowing us to serve you and your family! Katie R. - Client Services
M. Moskal
Sep 21, 2016
DeSitter's replaced carpet in two of our bedrooms, and a stair runner, all in the past 10 months. All three jobs went flawlessly and in the time schedule we requested. Their installers are also their employees, and they take great care in work and clean up. Thanks!
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Responded on: Sep 21, 2016 01:02 PM

M. Moskal - Thank you for continuing to choose DeSitter for your flooring needs! While we love our new customers, we also enjoy when our customers choose to return to us for additional projects. Katie R. - Client Services
Laurie Full
Sep 21, 2016
The actual process of delivering the flooring and dumpster was easy. The installation went great, we have had to have them out twice to fix areas where the flooring was coming apart. That was a little disappointing but they were pleasant and did fix the problems.
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Responded on: Sep 21, 2016 11:17 AM

Laurie - While it does not happen often, there are times that an installer may have to revisit a customer's home to inspect, fix, tweak, etc. an installation. DeSitter stands behind all of our installations and will always be sure to complete the job to the customer's satisfaction. We thank you for your patience and are happy all worked out well! Katie R. - Client Services
Chris Monahan
Sep 21, 2016
Very happy with De Sitter ~ They are the best!
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Responded on: Oct 18, 2016 05:00 PM

Chris - All of us at DeSitter thank you for choosing us! DeSitter has been in business since 1920 and we still are overjoyed each and every time that we have a satisfied customer as it reminds us that we are doing what we love and making our customers happy. Katie R. - Client Services
Rob Mayer
Sep 20, 2016
Had a great experience here. They helped me find perfect flooring for the basement, an engineered vinyl that I didn't even know existed. Very happy with my experience.
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Responded on: Oct 18, 2016 05:00 PM

Rob - At DeSitter, we understand that many customers may be unsure of what product would be best for a particular area in their house and that is exactly why we have such knowledgeable and experienced sales associates to assist them. It's our job to help you find the perfect product for your home, design taste and budget. Thank you for choosing us! Katie R. - Client Services
Lisa
Sep 14, 2016
Very satisfied with service before install of our carpet and with installers. Easy to schedule, price quotes were clear and detailed and installers were fast, did great work and cleaned up ! Definetly recommend Desitter.
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Responded on: Sep 14, 2016 12:26 PM

Lisa - There is often a misconception in thinking that shopping for and purchasing new flooring is a difficult process. At DeSitter, we feel it really doesn't have to be and our staff members make sure to make it as simple as possible. This means as a customer, you'll have access to many products, expert knowledge and advice from our staff, reliable installation crews and installations and access to customer service should any issues arise. Thank you for the recommendation! Katie R. - Client Services
Chris Johnson
Sep 14, 2016
Excellent meeting with customer service rep. Good suggestions on products. Allowed us to take samples home. Ordering was quick and easy and materials were ready sooner than promised.
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Responded on: Sep 14, 2016 12:01 PM

Chris - At DeSitter, we try to make the decision process as easy as we can. In order to do that, we make sure to offer our customers our expert knowledge and advice on products, the ability to take home and try out samples and some flexibility with deliveries and installation scheduling. Thank you for allowing DeSitter to serve you! Katie R. - Client Services
Ann Simcoe
Sep 14, 2016
We are very satisfied with our new basement floor and stair carpeting. The installers who came did a great job. Our salesperson, Allen was very helpful as we made our decisions regarding what materials to choose. The one problem that came up was that on the day the installation was scheduled, the installer was a no-show. When this happened, I called DeSitter to ask why. I had great difficulty getting someone to pick up the phone; when I did talk to someone I was told they would find out what the issue was and call me right back, only to get no response. This happened twice. Eventually in mid-afternoon, I was able to find out that the installation would not be happening that day. DeSitter wanted to reschedule two days later. When I let them know that did not work for us, they were able to move the installation to the next day. From that point forward there were no further problems, and in the end we were happy with the work when it was completed.
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Responded on: Sep 14, 2016 09:40 AM

Ann - We are very happy that your overall experience was satisfactory and the end result was good. However, I'd like to thank you for bringing this to my attention and I would like to apologize for you having to deal with this inconvenience. While there are occasional times that a scheduling conflict may arise, you should have been informed right away and not have had to be the one to contact us back. I will be sure to look into this and appreciate your honest feedback as it will help us improve our procedures and grow as a company. Katie R. - Client Services
Dianne Samp
Sep 13, 2016
My experience with Joanne Voll was outstanding - she was very helpful in guiding me through the difficult decision making process
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Responded on: Sep 13, 2016 01:20 PM

Dianne - Joanne and our other sales associates are all very knowledgeable in the products that we carry and the services that we offer. Their experience in the industry and their knowledge help our customers make the best decisions for their home. We are thrilled Joanne made your experience so positive! Katie R. - Client Services
diannesamp
Sep 13, 2016
Great product and the staff was wonderful - received the wood flooring on time even with short notice - worked with Joanne Voll...would highly recommend her!
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Responded on: Sep 15, 2016 07:36 AM

Dianne - DeSitter has three different showrooms and each showroom is filled with a large variety of products for our customers to browse and take home samples from. We try to have quick turn around times for deliveries and installations as we know our customers are often eager to get their material and projects started. Our staff members, such as Joanne, work hard to ensure the best experience for each of their clients while working with DeSitter. Katie R. - Client Services
L Dimaggio
Sep 11, 2016
From the beginning to the end it was perfect! This is the only company we will work with again!
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Responded on: Sep 12, 2016 06:49 AM

L. DiMaggio - While we cannot always guarantee absolute perfection each and every time, DeSitter stands behind its employees, installation and products. At DeSitter, you can be sure that you will receive the best service possible and we are thrilled to hear how good your experience was! Katie R. - Client Services
Larry Frutkin
Sep 10, 2016
Great products and great service. I've used a lot of different carpet companies and DeSitter is the best.
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Responded on: Sep 10, 2016 05:00 PM

Larry - DeSitter Flooring is an honest, family-owned company that has been in the business for over 96 years. Our customers span back many generations and we always try to deliver the best quality products, customer service and installations possible. Thank you for allowing us the opportunity to serve you and your family and we look forward to working with you again! Katie R. - Client Services
Barb Wernicke
Sep 09, 2016
I have been a customer for over 25 years. You have recarpeted my lower level once and the upper level twice, the most recently was last month. The salesman Paul was great and very helpful. The delivery and install was on time and well done. I have a couple of more rooms to do, so you will be hearing from me in the future. I would highly recommend Paul as the salesman to see.
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Responded on: Sep 12, 2016 06:41 AM

Barb - We are very grateful for customers such as yourself as your continued business with DeSitter reminds us that we are doing our jobs well! DeSitter is successful because of our dedication to our customers, our quality products and services and our ability to maintain and strengthen our business relationships with both our vendors and customers. Thank you! Katie R. - Client Services
Joseph Consolo
Sep 09, 2016
The I stallation was great. My Salesman Steve was wonderful. I am a Desitter customer. I am going to finish carpeting the two bedrooms that are left to do. I am extremely pleased
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Responded on: Sep 09, 2016 11:09 AM

Joseph - We are happy to hear that you are satisfied and look forward to working with you on your next project! Our customers often become repeat customers and that's one of the reasons we are considered successful. When the service and products are of good quality, your customers will surely choose you time and again and we appreciate it! Katie R. - Client Services
Lori Hock
Sep 07, 2016
We had carpet installed in three bedrooms. Everything from the help Paul Massey gave us in choosing the right carpet, to the scheduling and installation. It all went extremely smoothly. Could not have had a better experience with DeSitter. Would recommend them to anyone.
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Responded on: Sep 08, 2016 08:04 AM

Lori - Paul, like our other sales associates, dedicate their time and energy and put forth a lot of hard work into each one of their customer's orders. We all work together as a group to ensure that the entire process will flow as smoothly as possible. We appreciate your business! Katie R. - Client Services
Autumn Geist
Sep 07, 2016
I have had 3 rooms carpeted with DeSitter and a few repairs to installed carpet thanks to our fur babies. Their commitment to customer detail is What sets them apart. They truly listen to your goals and concerns and make recommendations based on what will be best for you within your budget. There is no hard sale or sense of urgency. I recommend them 100%.
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Responded on: Sep 08, 2016 08:01 AM

Autumn - The staff at DeSitter always has the customer's best interest in mind and will never try to pressure or force any decisions on them. That's not the DeSitter way. We take into account the customer's needs and specific situation in order to find the best product and service for them. Thank you for allowing us to help you! Katie R. - Client Services
JIM RAJKOVAC
Sep 07, 2016
From the store visit with Terry to installation day.Everything went smoothly and the carpet looks fantastic.As always Desitter is our choice for tile and flooring.
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Responded on: Sep 08, 2016 07:57 AM

Jim - At DeSitter, we always try our very best to make sure that the entire process is a smooth and problem free one! If there's ever any complications, we take care of it right away. Thank you for your continued support. Katie R. - Client Services
Martin Cosgrove
Sep 05, 2016
Installers were efficient and courteous. Carpet was installed in two days , allowing us to replace our stuff. Would reccommend DeSitters.
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Responded on: Sep 06, 2016 06:28 AM

Martin - At DeSitter, we understand that our customers have busy lives to tend to and can't have their homes in disarray for too long. Due to this, we try to schedule installations as soon as possible and complete them quickly as well. We thank you for choosing DeSitter! Katie R. - Client Services
Maureen Barrett
Sep 01, 2016
Very easy, un-complicated, great job...
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Responded on: Sep 01, 2016 12:05 PM

Maureen - At DeSitter, we don't feel that purchasing new flooring should be difficult for the customer, at all! We try to maintain a simple process that includes a free measure, in-store or in-home consult, ordering samples, free estimate and hope that leads to an easy purchase, and fast and professional installation! We are happy you chose DeSitter. Katie R. - Client Services
Tim McVady
Aug 31, 2016
The installers arrived on time. They disassembled beds, moved furniture, and put everything back in place once the carpet was installed. They cleaned up everything as well. On top of it, the carpet looks great. Karen was a pleasure to work with in selecting carpets and facilitation of our 2 phased install.
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Responded on: Aug 31, 2016 01:12 PM

Tim - At DeSitter, we have some of the most dedicated and hardworking installation crews and we are glad you were able to see that during your install. Karen and our other sales associates invest a lot of time and effort into their jobs with their customers and that's what really sets us ahead of some of our competitors. Katie R. - Client Services
Lisa feeley
Aug 30, 2016
Fast, great price, selection and service. Beautiful showroom.
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Responded on: Aug 31, 2016 06:26 AM

Lisa - Many of our customers do not realize just how many products DeSitter offers. The selections in our showrooms often surprise people, which is why we encourage our clients to come on by and visit, take home samples and ask all the questions that they may have! Thank you for choosing DeSitter. Katie R. - Client Services
Laurie Janik
Aug 30, 2016
I have bought 6 rooms of carpeting and a wood floor from DeSitters over the past 4 years. We bought stain resistant carpets due to our pets, and are amazed at the quality. No stains whatsoever. The employees are knowledgeable and extremely pleasant, from the sales associate to the person who measures to the installers.
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Responded on: Aug 30, 2016 01:05 PM

Laurie - First, thank you for your continued support of DeSitter! We love when our customers return to us as it shows us that we've done a good job and are a company that you can trust! Our stain resistant carpets and rugs are perfect options for those with furry friends and small children at home and we encourage our customers to check them out! Katie R. - Client Services
Sue Kamm
Aug 25, 2016
I had a flooring project that I needed help finding the appropriate application. Our sales representative, Tim O'Brien, listened carefully and found a great solution. We love our selection and installation happened quickly, beautifully and fit our budget! I highly recommend DeSitter.
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Responded on: Aug 25, 2016 02:24 PM

Sue - Tim O'Brien and the rest of our sales associates have been in the flooring industry for many years and are the perfect people to ask for advice regarding any of your flooring projects. They will always be very informative, honest and willing to offer their professional advice. We thank you for giving us the opportunity to help you with your project and are thrilled that you had such as satisfactory experience! Katie R. - Client Services
Ray Schnurstein
Aug 25, 2016
We were very pleased with our experience at Desitter in Glen Ellyn. We were scared away previously thinking a carpet store would be much more expensive than the big box stores. We found the prices to be almost the same, but with much better service with the in-store personnel and the installers. We will use Desitter's for all our flooring needs in the future and recommend them to our friends.
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Responded on: Aug 25, 2016 01:48 PM

Ray & Wendy - Many people have the same fear as you; flooring showrooms are much more expensive...DeSitter often proves that's not the case! At our showrooms, you will find we have quality products, competitive pricing, quality staff members and you'll end up with a satisfying experience! Thank you for giving us a shot and please know that we are eager to work with you, your family and any friends you'd like to send our way! Katie R. - Client Services
john Orth
Aug 25, 2016
this is the second job DeSitter Flooring did for me (carpet and wood floor) then enterence and kitchen, excellent job fair price.
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Responded on: Aug 25, 2016 01:26 PM

John - Thank you for choosing DeSitter once again for your flooring needs! At DeSitter, you'll receive competitive pricing, quality products, and the best customer service around! We appreciate your business. Katie R. - Client Services
sioux52
Aug 25, 2016
I had a flooring project that I needed help finding the appropriate application. Our sales representative, Tim O'Brien, listened carefully and found a great solution. We love our selection and installation happened quickly, beautifully and fit our budget! I highly recommend DeSitter.
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Responded on: Aug 29, 2016 07:22 AM

Tim O'Brien and our other sales associates have extensive knowledge on our products and when you pair that with their experience in the industry, you have the perfect people to help you make the best decisions for your home! We are very happy to hear that all worked out wonderfully and that you are fully satisfied with your new flooring. Katie R. - Client Services
Christine
Aug 24, 2016
Great experience with DeSitter. Enjoyed working with Tim – very helpful with respect to checking out materials and facilitating the installation. Reasonable turnaround time between ordering and installation.
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Responded on: Aug 24, 2016 07:16 AM

Christine - At DeSitter, we feel the entire process, from picking out flooring to your installation, should be a relatively easy one and our sales associates, just like Tim, work hard to ensure that it is! We are very happy to have another satisfied customer! Katie R. - Client Services
Mary Sue Dunwoody
Aug 24, 2016
I love my new flooring and carpet. My parents did business with DeSitter in La Grange long ago. That speaks for itself! Paul was so helpful. The installers did a great job, so neat and professional. I would highly recommend DeSitter to all my friends and family. Thank you!
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Responded on: Aug 24, 2016 07:09 AM

Mary Sue - We have customers that have been turning and returning to DeSitter for many, many years and that is one of the reasons we are a successful company. We build relationships with our customers and hope they will continue to come to us for their needs. We appreciate your business and referrals! Katie R. - Client Services
hank23
Aug 24, 2016
I had a great experience with DeSitter Flooring. My salesperson was very knowledgeable and provided helpful tips in regards to color and selection. The measure and quote was very timely and the install process went right on schedule. Would highly recommend!
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Responded on: Aug 26, 2016 07:36 AM

Hank - Thank you for choosing DeSitter for your flooring project! All of our sales associates are truly experts at what they do and will be sure that you are given the best advice, product information and customer service around! We are thrilled to have another satisfied customer and look forward to working with you again. Katie R. - Client Services
Laura O'Donnell
Aug 21, 2016
I had a great experience working with Tim O'Brien. He was very knowledgeable and provided many helpful tips for selection and color etc. The install was right on schedule and they actually arrived early and made sure that it was ok to begin. Great service!
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Responded on: Aug 22, 2016 08:26 AM

Laura - The sales associates at DeSitter, just like Tim O'Brien, have many, many years of experience in the flooring industry and are truly the experts to trust! We know your time is important and we do our very best to arrive on time for appointments and installations so that we can finish and be out of your way so that you can continue on with your day. Katie R. - Client Services
Ellen Fearon
Aug 20, 2016
Very helpful. Timely and courteous delivery.
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Responded on: Aug 22, 2016 08:25 AM

Ellen - Most customers of ours have a lot of questions regarding product specifications, design elements, service related items and more. At DeSitter, we make sure to answer all of them and provide our expert knowledge and advice so that you are fully aware of your options and prepared to make the best decision for your home! Katie R. - Client Services
Diana Rowe
Aug 19, 2016
Recommend by a neighbor, was looking for someone to stretch an area of our carpet. Upon contact, someone was out to estimate and make suggestions. Job completed with complete satisfaction.
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Responded on: Aug 19, 2016 07:28 AM

Diana - Many people do not realize that DeSitter also provides services such as re-stretching, some carpet repairs, carpet makeovers and a few other miscellaneous things. The DeSitter name is often most recognizable when discussing carpeting, but we also specialize in hardwood, lvt, tile and more! Katie R. - Client Services
Kathy
Aug 18, 2016
The installers called an hour before their scheduled appointment time to ask if they could start early. They arrived and photographed where all the furniture was in the basement. They spent several hours installing the carpet and it looks perfect. They even made a couple of areas look good where there are support polls cemented into the floor. When I went down to check everything when they finished they had put everything back exactly as it was. Very courteous workers who worked hard to get the job done as quickly as possible.
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Responded on: Aug 19, 2016 07:14 AM

Kathy - Our installers take great pride in their work and dedicate themselves to getting the job done professionally and correctly. Their talent truly shows in the end result, which is a truly beautifully installed floor. Thank you for taking the time to recognize them for their hard work and expertise! Katie R. - Client Services
Lori
Aug 18, 2016
Installation was done professionally, and timely. We are very satisfied with the product and the customer service.
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Responded on: Aug 18, 2016 12:24 PM

Lori - At DeSitter, we understand the importance of good customer service, quality products and professionalism from all of our staff members. We work hard to be sure to deliver all of these things and are thrilled to have another happy customer! Katie R. - Client Services
R. Lowman
Aug 17, 2016
Installers were efficient and pleasant. It was exactly what were were hoping for.
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Responded on: Aug 17, 2016 12:28 PM

R. Lowman - We love to hear when we have another satisfied customer! Our staff at DeSitter knows that our customers look forward to seeing the end results of their beautiful install and work hard to ensure that's exactly what they receive. Katie R. - Client Services
Greg Rohlf
Aug 16, 2016
Very informative & professional. Excellent work .
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Responded on: Aug 16, 2016 01:00 PM

Greg - The flooring industry is our business and it's our job to make sure we provide all the knowledge, expert advice and professional services that we can to our customers in order for them to make the best decisions for their homes. Thank you for choosing DeSitter! Katie R. - Client Services
Mary Ann Sangaila
Aug 11, 2016
Like the carpeting, don't like the gaps between carpet and tile floors at door thresholds -- tile is higher than carpet. Would have chosen different type of carpeting if I had been made aware of this. Otherwise satisfied with carpet and installation.
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Responded on: Aug 16, 2016 12:58 PM

Mary Ann - When situations like this arise, our sales associates will set up an appointment with their customer to come out and inspect the issues they are having to determine if a repair or alteration can be done. In regards to your particular order, we've already set this up with you and hope that our installers can address the issue and leave you fully satisfied with your selection! Katie R. - Client Services
Duane Vander Tuuk
Aug 11, 2016
Everything was done professionally and on time. From Brett, the salesman, to Robert and his crew - everything was completed to our satisfaction. Plus, the carpeting is beautiful!
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Responded on: Aug 15, 2016 08:08 AM

Duane - At DeSitter, we have some of the most qualified and experienced sales associates, installers and staff members found in the flooring industry. Our goal is to exceed our customer's expectations and provide the most professional service possible. We love to hear about another satisfied customer! Katie R. - Client Services
Maggie McCoy
Aug 09, 2016
Tim was wonderful at showing us options that would work in our remodel. He sent a very careful technician who got the quantity just right and delivery was on schedule just as promised. Everything arrive in great shape.
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Responded on: Aug 09, 2016 01:16 PM

Maggie - Our sales associate, including Tim, really know a lot about our products and what will and won't work best for our customers. They make sure to advise you correctly and give you the reasoning behind it. We are happy that all went well and wish you luck on the completion of your project! Katie R. - Client Services
Carolyn Stenner
Aug 08, 2016
My salesperson, Allan in LaGrange, was knowledgeable and friendly without being pushy. The measurer had convenient times available to come out and measure our rooms. Allan provided a quick turnaround on our quote and we were able to schedule installation within 7 days! The installers arrived on time and did an excellent job laying the carpet and restoring order to the rooms without leaving a mess behind. Excellent service all around!
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Responded on: Aug 09, 2016 08:14 AM

Carolyn - Every individual's situation and schedule is different and we take that into consideration at DeSitter when making appointments, house calls, scheduling installation times, etc. Our job is not to make your life more difficult or make you work around our schedule, which is why we always try to coordinate with our customers to do what's convenient for them, when possible. Allan, our other sales associates, and our installers all work together as a team to help achieve this. Thank you for choosing us! Katie R. - Client Services
Lucille Manak
Aug 08, 2016
Liked working with Paul. He helped us pick out what was appropriate for our needs. The installers were efficient and even early.
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Responded on: Aug 09, 2016 07:21 AM

Lucille - At DeSitter, our staff members know how important it is that they use their expertise and knowledge to help their customers find the best product for them and to have it installed professionally. When they are able to do that and provide a satisfying experience, we consider it a job well done! We are happy to know that Paul and our installers did just that! Katie R. - Client Services
Nina Sanchez
Aug 04, 2016
Paul was great and very patient with me! He helped me choose the best flooring for our home!
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Responded on: Aug 24, 2016 05:00 PM

Nina - Our sales associates, such as Paul, have a lot of experience working with customers and never want our customers to feel rushed or pressured into anything. They make sure to work with you and always offer their advice and expert knowledge on the products that interest you. Thank you for choosing DeSitter. Katie R. - Client Services
Rizwan Misbah
Aug 04, 2016
Worked with JoAnn at DeSitter's new location on Roosevelt Road in Glen Ellyn. We were moving to a new home and needed a runner for the stairs. After looking at pictures of the home and examples we liked online she helped us pick a nice Shaw runner that looks and feels great. Installers were very meticulous and took their time. Cleaned up after themselves as well. We are happy we went with DeSitter and will be buying more rugs in the near future.
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Responded on: Aug 24, 2016 05:00 PM

Rizwan - Congrats to your family on the purchase of your new home! We are grateful that you chose DeSitter to help with your flooring needs and are thrilled to hear that you were fully satisfied with all aspects of your experience. Joanne and our other sales associates take great pride in their work, as well as do our installers, and make sure to help you decide on the perfect product for your home. Katie R. - Client Services
Mary Kriho
Aug 03, 2016
The representatives from Desitter that installed the carpeting were polite and respectful. The installation was professionally done.
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Responded on: Aug 03, 2016 09:51 AM

Mary - DeSitter Flooring has some of the best installation crews and craftsmen in the Chicagoland area. Their expertise ranges from many different flooring types so we are sure to have the perfect installer for your project! Katie R. - Client Services
FRANK PIZZIRULLI
Aug 01, 2016
IT WAS GREAT ,VERY HAPPY
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Responded on: Aug 01, 2016 12:14 PM

Frank - We are thrilled to know that we've gained another satisfied customer and look forward to working with you for years to come! Katie R. - Client Services
Laurie Swatek
Aug 01, 2016
Fantastic show room with MANY options in all price ranges. We were in a hurry to get new carpeting and everything went so smoothly! Installers were clean, quick & polite. I'd definitely recommend DeSitter for your flooring needs!
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Responded on: Aug 24, 2016 05:00 PM

Laurie - Thank you visiting our newest showroom! We've grown from our last location and are now bigger, bolder and better! We have many in-stock options and work with your schedule to get your installation done as quickly as possible. We are happy that you are fully satisfied and look forward to working with you again! Katie R. - Client Services
julie turk
Jul 31, 2016
quick, clean and professional installation
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Responded on: Aug 01, 2016 08:06 AM

Julie - DeSitter has some of the most talented and experienced installation crews around and this is what makes our finished installations some of the most beautiful jobs we've seen! Katie R. - Client Services
Jim Brinkman
Jul 30, 2016
Our sales person listened to what we wanted and provided a range of options to suit our needs based on the budget we set aside. The installation was performed on schedule and the installers were very careful with the movement of furniture. They were courteous and efficient and did a great job installing the carpet, cleaning up and replacing the furniture. When they left it appeared as if they had never been there. We appreciated the follow-up from both the office and sales person to make sure we were satisfied (which we are), and we love the new carpet. Thanks DeSitter! We look forward to having you come back next year as we continue the replacement project in other areas of our home
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Responded on: Aug 01, 2016 08:03 AM

Jim - Our sales associates are very knowledgeable when it comes to our products and make sure they listen to exactly what it is that you're looking for. This helps them decide what is best to recommend to you and help you choose the perfect product. Our installation crews are very professional and treat your home as if it were their own! We follow up on every purchase and installation with our company to be sure each customer is fully satisfied. Thank you! Katie R. - Client Services
Leslie Casey
Jul 29, 2016
The area rug is perfect. We love the color and feel of it. I asked if I could pick it up at the warehouse a day before the original delivery date and I received a call back that they would deliver the rug a day early! What a wonderful surprise. I would highly recommend DeSitter to anyone
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Responded on: Jul 29, 2016 01:19 PM

Leslie - While we are not always able to switch deliveries/installations around as we were fortunate enough to be able to do in this case, we always try our best at DeSitter to accommodate our customers and their busy schedules. We love to hear that you are as happy with your purchase as can be and hope you continue to enjoy. Katie R. - Client Services
Mimi anderson
Jul 29, 2016
My experience was a great one from the beginning to the end. I will highly recommend this company and will use them in the future!
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Responded on: Jul 29, 2016 07:22 AM

Mimi - At DeSitter, we make sure that our customers are well taken care of from the first point of contact, whether it be on the phone or in our showroom, until their purchase and/or installation is complete! We look forward to working on future projects with you! Katie R. - Client Services
Patti Keefe
Jul 28, 2016
The carpet installers had to move out a wine fridge to install the carpet under and behind it. They were careful and courteous, even though the fridge wouldn't come out as far as hoped because of an outlet that was unreachable. The carpet is even prettier than expected! Thanks also to Terry, who had great advice.
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Responded on: Jul 28, 2016 01:28 PM

Patti - Some of the installations that we work on have some tricky aspects to it but our craftsmen have the knowledge and experience needed in order to get them done correctly and professionally. Terry, like our other sales associates, are great for design advice and knowledge concerning products. Katie R. - Client Services
vanessa mctigue
Jul 27, 2016
I have always had a positive experience with DeSitter Flooring. I have been a customer for 16 years. carpets, tile, etc
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Responded on: Jul 28, 2016 08:12 AM

Vanessa - While the DeSitter name is often easily recognized as being a great company for carpeting, many people do not realize that we do so much more! DeSitter has many different products, such as carpet, tile, hardwood, lvt and much more. We thank you for your continued loyalty and are happy to hear that you've used our services for more than just carpeting and have been happy each time! Thank you! Katie R. - Client Services
Jane Karier
Jul 27, 2016
DeSitter carpeting helped us again with carpeting a walk-in closet at our home. They had a remnant very much like our bedroom carpet; the pricing with removal of old carpet installation of the new was competitive; and their installers were not only on time, but a few minutes early. They did an excellent job on top of the Capet install they did for us last Fall. We highly recommend DeSitter Carpet.
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Responded on: Jul 28, 2016 08:10 AM

Jane - Thank you for allowing DeSitter Flooring to be your choice for all your flooring needs! We greatly appreciate your business and take great pride in knowing that we've left you satisfied with both purchases and eager to use our services again! Katie R. - Client Services
Shirley Yang
Jul 25, 2016
Start to finish was a good experience. I have nothing to compare to since every carpet I've purchased has come from DeSitter! The installation was done beautifully.
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Responded on: Jul 25, 2016 12:17 PM

Shirley - Thank you for your continued business! We appreciate you coming to DeSitter for all of your flooring needs and it's our hope to maintain your trust and our relationship with you! Katie R. - Client Services
Susan Espeland
Jul 24, 2016
Paul and Tim were great! The installers did a great job. Worked hard to complete in one day. 😀
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Responded on: Jul 25, 2016 07:53 AM

Susan - We are thrilled to hear that all of our staff members that were involved with your purchase and installation worked hard and provided you the best service possible. That is the DeSitter way! Katie R. - Client Services
Nick Schilling
Jul 21, 2016
Employees at the store were knowledgeable and helped us select carpet. Recommended we take samples home to see the different colors in the rooms and it made a difference in the color we selected. They took care of everything and the new carpet looks great!
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Responded on: Aug 17, 2016 05:00 PM

Nick - At DeSitter, we have a wide array of samples of all different kinds of products. We make sure to carry many colors and allow our customers to take them home so that they can be sure to find the perfect fit for their home. We never want our customers to feel pressured into a decision or choose something without already seeing it in your home. Thank you! Katie R. - Client Services
Michael Zmuda
Jul 20, 2016
We recently needed to replace carpets that were only four years old, bought from another company. It was a true pleasure dealing with DeSitter Flooring. They were knowledgeable, had a tremendous selection and were the friendliest folks to deal with. Don't waste your time dealing with those "Jingle Carpet Companies".
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Responded on: Jul 20, 2016 07:00 AM

Michael - While it is unfortunate to hear that you previously purchased carpeting from a company that did not have quality products, we are grateful for the opportunity to work with you and provide you with quality products while giving you the best service possible. That's the DeSitter way! Katie R. - Client Services
Terri Kosecki
Jul 20, 2016
We bought and area rug and tile for a backsplash. The staff was very helpful and knowledgeable. Service was excellent and we also requested early delivery on the rug and they made it happen. Great selection on very unique products for tile, carpet and other designer friendly products.
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Responded on: Jul 20, 2016 06:57 AM

Terri - Many people associate the DeSitter name with great carpeting but do not realize that we have many more products than that. Like you mentioned, we have a wide array of products ranging from hardwood to lvt to tile and even more! We're happy to hear that we had exactly what you were looking for and were able to get your delivery quickly! Katie R. - Client Services
Paula
Jul 19, 2016
I truly could not be happier! Paul is the absolute best to work with on the front end of choosing, measuring and ordering the carpet. Then the installers were professional, polite, kind and neat. They did a fantastic job. It would not be possible to do a better job than what DeSitter did for us!
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Responded on: Jul 19, 2016 02:01 PM

Paula - At DeSitter, we know that each customer's experience will differ but that it is crucial for all of our employees to work together and provide the best service possible as a whole. We look at each job as a group effort and take great pride in knowing that we provided a wonderful experience to you. Thank you for choosing DeSitter! Katie R. - Client Services
Rebecca Davis
Jul 19, 2016
Tim was very helpful, patient,and prompt. Our install guy was excellent!
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Responded on: Jul 19, 2016 01:59 PM

Rebecca - At DeSitter, you can be sure to receive the best service, such as how you did with Tim! We pride ourselves on the hard work and great talent of all of our employees. Thank you! Katie R. - Client Services
Mary Gerace
Jul 18, 2016
Terry was a pleasure to work with -- she was accommodating, patient and accessible. The measuring appointment went off without a hitch. The installers were cooperative and neat. The installation looks great. I would certainly recommend your firm.
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Responded on: Jul 18, 2016 02:17 PM

Mary - We are thrilled to hear that every aspect of your experience with us was pleasant! Our employees, such as Terry and the installers that completed your flooring, know how important a job well done is and we have high confidence that that is exactly what we at DeSitter will deliver. Katie R. - Client Services
Vicki Jolly
Jul 14, 2016
I was very impressed with your new showroom in Glen Ellyn, there were so many beautiful tiles to choose from , I was like a kid in a candy store. Denise was very knowledgeable and helped me pick the right tile for my bathroom . I will definitely come back for any future tile or carpet needs.
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Responded on: Jul 14, 2016 04:22 PM

Vicki - Thank you for visiting our new showroom! Our goal was to be bigger, better and bolder and hope that the addition of tile helped be a more complete and full service showroom. Denise and our other tile specialists excel in their knowledge and expertise of tile and we are very confident that we can help all of our customers make the best design decisions for their projects. We look forward to working with you again soon! Katie R. - Client Services
Michael Thornton
Jul 13, 2016
The staff at DeSitter Flooring are very helpful and nice to work with. I would give that group 5 stars. Our carpet installation went pretty well, but there was a hiccup with the scheduling. Overall though, that went well too. I would definitely recommend DeSitter.
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Responded on: Jul 15, 2016 05:00 PM

Michael - I apologize for any issues you may have encountered regarding scheduling but am happy to hear that they were straightened out and that your installation was done to your satisfaction. Our staff members work very hard and enjoy building up their business relationships with our customers such as yourself. Katie R. - Client Services
Rosary payne
Jul 12, 2016
A rug I ordered was delivered in an unsatisfactory appearance. I brought it in and Allen called the mfg. and it was defective. They will cut another run. That personal service is why I shop at DeSitter. It's worth the money
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Responded on: Jul 13, 2016 11:58 AM

Rosary - Unfortunately there are times where we receive defective area rugs or carpeting but we always make sure to remedy the issue and get our customers the beautiful product that they deserve. We are happy that you chose DeSitter and that Allan was able to come through for you! Katie R. - Client Services
Jim
Jul 08, 2016
DeSitter was very patient as we spent days and multiple trips getting samples. They provided tons of expert advice and the installation was perfect
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Responded on: Jul 08, 2016 01:37 PM

Jim - We are very pleased to hear that you were satisfied with your experience! We know that making flooring decisions can sometimes be difficult so we make sure to keep our customers very informed and help in any way we can! Katie R. - Client Services
Mike Paliakas
Jul 08, 2016
Donna was great to work with during the tile selecting process. We spent a lot of time narrowing down the tile options, and Donna was very patient with us. She had many tile samples brought in to help us with the selection process. Thank you Donna! The installer was on time and did a nice job laying the back splash tile. I would recommend DeSitter to anybody.
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Responded on: Jul 08, 2016 01:41 PM

Mike - Our sales associates, such as Donna, are very knowledgeable in our products and services and make sure that their customers get all of the information that they need in order to be sure to make the best decision for the products to be installed in your home. We make sure you have samples to see and decide what is perfect for you! Thank you! Katie R. - Client Services
Carol Holmes
Jul 05, 2016
We went to DeSitter with a very short time frame for carpet installation to occur before our move-in date. We were impressed with the selection of in-stock carpet. Our salesperson, Paul, was extremely helpful. The room was measured and the carpeting installed within a week. The installers did a great job, the carpet looks beautiful, and we are very pleased. Highly recommend!
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Responded on: Jul 15, 2016 05:00 PM

Carol - Thank you for choosing DeSitter to service your new home! Each customer of ours has their own timeframe in place and we try our absolute best to get the entire process done within it. Our in stock options are perfect for quick installations and we are thrilled that it worked out so nicely for you! Katie R. - Client Services
Michele Schubkegel
Jul 01, 2016
I was very pleased with the help and advice of my DeSitter salesperson Terry Maliska who helped guide me to a perfect decision for my master bedroom carpet. My installation was perfect. The three gentlemen who came for the install were polite, very conscience of my home. I was a bit worried about my baseboards being marred, and there was not one mark left behind. I really appreciate their attention to the small details. I would not hesitate working with Terry and the excellent installation crew in the future. Thank you!
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Responded on: Jul 06, 2016 08:21 AM

Michele - The experience that you had is exactly what we hope all of our customers have when working with us at DeSitter. Our staff members are all experts at what they do and this is clearly shown by the service and knowledge that you receive from them. We appreciate your business and look forward to working with you on future projects! Katie R. - Client Services
michele_lee17
Jul 01, 2016
I was very pleased with the help and advice of my DeSitter salesperson Terry Maliska who helped guide me to a perfect decision for my master bedroom carpet. My installation was perfect. The three gentlemen who came for the install were polite, very conscience of my home. I was a bit worried about my baseboards being marred, and there was not one mark left behind. I really appreciate their attention to the small details. I would not hesitate working with Terry and the excellent installation crew in the future. Thank you!
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Responded on: Jul 06, 2016 08:21 AM

Michele - The experience that you had is exactly what we hope all of our customers have when working with us at DeSitter. Our staff members are all experts at what they do and this is clearly shown by the service and knowledge that you receive from them. We appreciate your business and look forward to working with you on future projects! Katie R. - Client Services
Rosemary gallo
Jun 29, 2016
Everyone involved was very accomodating. I have done business with you before and have been very pleased.
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Responded on: Jun 29, 2016 10:07 AM

Rosemary - At DeSitter, we make sure to work as a team and everyone puts forth effort to be sure that all goes well with our sales and installations. Thank you for choosing DeSitter for your flooring needs! Katie R. - Client Services
J Green
Jun 27, 2016
Sales associate was great and extremely patient and willing to try just about every carpet sample in store! Wonderful installation team....extremely pleased with results!
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Responded on: Jun 29, 2016 08:56 AM

J. Green - At DeSitter, we never want our customers to feel rushed or overwhelmed with having to make a selection. Our sales associates are patient and allow you to take your time and we are happy to hear it helped make your experience more pleasurable! Katie R. - Client Services
Keith Dunn
Jun 26, 2016
The carpet installation crew arrived on time and completed our carpet install very professionally and expeditiously. Our new carpet looks great! Great job to your install Team!
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Responded on: Jun 27, 2016 06:56 AM

Keith - At DeSitter, we have some of the finest crafstmen in the Chicagoland area that are responsible for our fabricating and installing. We are confident that with their experience and expertise, that their installations are of the highest quality and will be loved by our clients. Katie R. - Client Services
Shannon Moyano
Jun 24, 2016
We love our new hardwood floors. Hana spent a long time helping us decide on the right flooring for our home. She did an awesome job communicating with me times for drop off and install. The drop off and install crew were extremely courteous and professional. Everyone compliments my floors now. Thank you, Desitter!
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Responded on: Jun 27, 2016 06:52 AM

Shannon - Purchasing and installing new flooring is a pretty complex process but our sales staff members, such as Hana, work hard to make it as easy as they can for their clients. Our installation crew is a key factor in this process and that is why we have the best of the best to install in your home! Katie R. - Client Services
Tom Molidor
Jun 23, 2016
I've worked with Allan and Tom and these guys know everything about carpet and flooring. I would highly recommend them to anyone.
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Responded on: Jun 28, 2016 05:00 PM

Tom - As a long time customer of ours, we greatly appreciate you and are grateful for the business relationship that you have with DeSitter. Thank you for choosing us time and again and for the recommendations, we are confident that our staff members, just like Allan and Tom, will always come through for our clients! Katie R. - Client Services
Mary Anne Schuster
Jun 23, 2016
Carpet looks great. Executed plan we made and delivery was early in morning. We are happy.
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Responded on: Jun 23, 2016 04:51 PM

Mary Anne- Our staff at DeSitter makes sure to stay true to their word and if we set up a plan with you, we see it through! Thank you for giving us the opportunity to serve your flooring needs! Katie R. - Client Services
Shannon Landry
Jun 22, 2016
The salesman was very patient and helpful as we made our decision. They were very accommodating to our schedule and able to get the work done on a Saturday of a holiday weekend. The work was well done.
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Responded on: Jun 23, 2016 04:49 PM

Shannon - At DeSitter, we know how busy peoples lives are and we try our best to find ways to accommodate our clients with their shopping and installation needs. We are thrilled to hear all worked out great! Katie R. - Client Services
Linda Flaherty
Jun 22, 2016
Consistently friendly and competent customer service.
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Responded on: Jun 23, 2016 04:50 PM

Linda - Thank you! Characteristics that all of as at DeSitter strive for! We treat our customers just like we would our own family! Katie R. - Client Services
Mike Memmer
Jun 21, 2016
The entire process of working with DeSitter was a breeze. Working with Paul at the Glen Ellyn location, we found the perfect carpet for our home. The installation crew was friendly and professional, and they did an outstanding job. I'd highly recommend DeSitter to friends who are looking for new flooring.
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Responded on: Jun 21, 2016 10:04 AM

Mike - At DeSitter, we try to make the process as easy as possible for our customers and we are thrilled that Paul did just that! Our installation crews are comprised of some of the best craftsmen available and their work truly reflects that. Katie R. - Client Services
Diane Kehoe
Jun 21, 2016
My experience with DeSitter Flooring was excellent. My salesperson was helpful and professional without too much pressure. The installer were fast, curious, and cleaned up everything.
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Responded on: Jul 15, 2016 05:00 PM

Diane - Our sales associates know that each of our customers have different tastes and design needs and they do their best to give you the information that you need and their input and suggestions in order for you to make the best decision for your home. We are not here to pressure you into any decisions as we want you to be fully satisfied with the end result so that you can fall in love with your home again! Katie R. - Client Services
Bill Sills
Jun 20, 2016
This is the third rug we purchased from De Sitters and we are very happy with all the rugs. The installers were very professional. After removing the old rug and padding, they cleaned the floor and prepared it for the new rug. Wife is very happy with the new rug and besides, it looks great in our bedroom.
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Responded on: Jun 20, 2016 01:51 PM

Bill - We love to know that our customers return for other flooring needs when they arise! Thank you! Our installers are very courteous and respectful of our customers space and work hard to be sure they are happy! Katie R. - Client Services
Loreta Jarasius
Jun 19, 2016
Had a very pleasant experience with our carpeting needs. The salesman was very helpful understanding our needs and walking us through our options. Installers were courteous and did an excellent job
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Responded on: Jun 20, 2016 07:52 AM

Loreta - At DeSitter, we know that each individual's needs varies and we make sure to work with out client's to be sure we find what is perfect for them and their home. Thank you for letting us help with yours! Katie R. - Client Services
Debra O'Connor
Jun 13, 2016
Terry in the Lagrange showroom was very helpful in making our selection and providing samples. She kept in touch during the whole process. The installers were good; we thought they did an excellent job. Unfortunately, Mother Nature flooded our lower level just 48 hrs after installation. I guess we get to see the installers a second time.
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Responded on: Jun 14, 2016 08:27 AM

Debra - We are so sorry to hear that, Mother Nature does not always seem to work in our favor. Terry, along with the rest of our staff, work hard and provide quality service from your very first visit until the end of the project. Katie R. - Client Services
Barbara Roemer
Jun 13, 2016
We are returning customers all because of Paul Massey. He is kind, helpful and knowledgeable about his carpet. Our dining room installation went smoothly with attention to care and professionalism with the father and son installers.
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Responded on: Jun 14, 2016 08:25 AM

Barbara - Thank you for choosing DeSitter time and time again! Paul and our other sales associates dedicate themselves to the projects they are working on with their customers in order to have a successfully completed project. Our installation teams really are some of the best and do amazing jobs! Katie R. - Client Services
George Fako
Jun 13, 2016
The installers were on time, courteous and did a great job.
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Responded on: Jun 14, 2016 07:54 AM

George - DeSitter has some of the best craftsmen in the area and the work that they perform is always of quality and beauty! Katie R. - Client Services
Howard Kern
Jun 13, 2016
DeSitter has always done a great job for me, in all aspects of my carpet needs. I highly recommend them.
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Responded on: Jun 13, 2016 06:56 AM

Howard - We are grateful that you've chosen DeSitter for your flooring needs and look forward to continuing our business relationship with you! Katie R. - Client Services
Kathleen Macfadden
Jun 12, 2016
We had carpet installed on the stairs and second floor of our home. The installers were very professional and fast. My husband and I are first time home buyers and Allan helped us find the best carpet for our home at an affordable price!
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Responded on: Jun 11, 2016 05:00 PM

Kathleen - Congrats on your new home! So exciting! We are very happy to have been able to assist you with your first flooring project and are thrilled that you had such a positive experience! Katie R. - Client Services
Hassell Bullock
Jun 12, 2016
We have bought carpet and oriental rugs from DeSitter for eleven years, and have been pleased with the excellent quality and excellent service. Even when we have needed a small repair on carpet, we have called them and they have graciously recommended someone who could and did do the repair for a reasonable charge. It has also been a great pleasure to work with Paul Massey who has been both professional and kind in his dealings with us. In fact, we have recommended him to our daughter who is having some carpet laid, and are confident she will have the same pleasant experience with Paul and DeSitter.
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Responded on: Jun 11, 2016 05:00 PM

Hassell - First, thank you for your continued loyalty and business with DeSitter Flooring. Nothing makes us happier than to have satisfied clients that choose to work with us for all of their flooring needs for many years. We appreciate it very much! Second, we feel that the greatest compliment is a referral and you did just that! Paul and the rest of our staff at DeSitter enjoy building their relationships with their clients and take pride in getting a job well done. Thank you! Katie R. - Client Services
Alexander Hudson
Jun 11, 2016
Tim @ the LaGrange location is terrific. Have made a few purchases with him over the past year. He is extremely knowledagble and customer service oriented. Great job to DeSitter on the product and installation side.
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Responded on: Jun 28, 2016 05:00 PM

Alex - Thank you for entrusting us to work on your flooring projects with you over the past year, we appreciate the opportunity! Tim, and our other sales associates, know how important it is to dedicate their time to their customers and work hand in hand with them to guarantee a positive experience! Katie R. - Client Services
Donna LoBello
Jun 10, 2016
did ok job
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Responded on: Jun 13, 2016 07:28 AM

Donna - Customer feedback is very important to us at DeSitter as we use all feedback to improve and grow as a company. I would love to be able to speak with you to determine why your experience was only considered an "okay job." If you would be willing to share a bit more information with me, please call 630-633-5407. Thank you! Katie R. - Client Services
Howard Kern
Jun 10, 2016
Paul Massey was excellent in meeting all my needs. He responded very quickly, provided a great selection of carpet and had it installed that same week. I have been using DeSitter for years and at this point will continue to do so.
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Responded on: Jun 13, 2016 07:24 AM

Howard - Paul, like our other sales associates, know how important good customer service is and try to exceed the expectations of our customers. At DeSitter, we have many different products that appeal to different design tastes and fall in different budgets so that we have something for everyone! Katie R. - Client Services
Susan Biskup
Jun 10, 2016
When the time came for new stairway and hall carpeting, I chose DeSitter; they are local, have given good service in the past and have staff that are helpful. This time my experience was no different - Terry was patient and helpful, installation was set up within my somewhat short time frame and the installers did a great job quickly and efficiently. I will not hesitate to contact them again when new carpeting is needed!
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Responded on: Jun 10, 2016 08:43 AM

Susan - Thank you for continuing to choose DeSitter for your flooring needs, we greatly appreciate your loyalty! Our customers know our name to be associated with quality products and service and that's exactly what we give them! Katie R. - Client Services
Sue Domeier
Jun 08, 2016
Tim and the installation crew did a wonderful job installing over 2300 square feet of carpeting in one day! They were amazing, helpful, and extremely efficient! I can't say enough for what they did for me. My home looks amazing! I heartily recommend them! They have product for every budget and are respectful of the big picture!
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Responded on: Jun 08, 2016 08:08 AM

Sue - At DeSitter, we are very confident in the expertise and ability of our installers and know that they are very capable of completing small and large jobs and will always do quality work, regardless of the size of the installation. We love knowing that because of their hard work and dedication to their job, our customers can fall in love all over again with their home! Katie R. - Client Services
Ronald Kubicki
Jun 06, 2016
Best and only place to get your carpet. Great price and great service. This is our second time we used them and both times we were totally satisfied. I highly recommend DeSitter.
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Responded on: Jun 07, 2016 08:14 AM

Ronald - It gives us great joy to know that our customers turn into repeat customers and it is our hope that they continue to use our services for years and years to come! Katie R. - Client Services
John Luburic
Jun 03, 2016
Timely, clean, professional all around. I would definitely recommend Desitter to my friends and neighbors.
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Responded on: Jun 06, 2016 07:26 AM

John - At DeSitter, we work hard to ensure that our customers have a positive experience and receive professional services from all of our employees. We appreciate any and all recommendations! Katie R. - Client Services
Thomas & Mary Porubcansky
May 31, 2016
We got the help we needed when choosing our carpeting. The carpeting came in a timely manner and was installed in one day. Very pleased!
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Responded on: Jun 01, 2016 08:46 AM

Thomas & Mary - We know that our customers often have busy lives and not a lot of down time to focus on purchasing and installing flooring, which is why at DeSitter, we strive to provide quality service in a timely manner! We are glad to hear that your family is pleased with their experience! Katie R. - Client Services
Jim Kendall
May 31, 2016
Good, knowledgeable, patient saleswoman (Joanne Voll). Install team was very professional.
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Responded on: May 31, 2016 09:03 AM

Jim - Our sales associates, such as Joanne, are great at what they do and their expertise truly shows when working with their customers. Our installation teams are some of the absolute best craftsman! Katie R. - Client Services
Peter Friguletto
May 25, 2016
It was a very positive experience shopping and purchasing from DeSitter. Our sales person Joanne was very helpful and knowledgeable. I would highly recommend them.
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Responded on: May 26, 2016 09:00 AM

Peter - In order for us to help our customers choose the right product for their home, we must first learn all that we can about all of our products and be readily able to answer any questions. We are glad to hear that you not only had a great experience but that you're willing to recommend us to others! Thank you! Katie R. - Client Services
Susan Helsley
May 25, 2016
Staff was knowledgeable. Good product selection at reasonable prices.
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Responded on: May 26, 2016 09:02 AM

Susan - At DeSitter, we know that each customer has different tastes, needs and a budget. We work hard to be sure that we are able to work with each individual all while providing what works best for them and working with their specifications. Katie R. - Client Services
Nancy Durkalski
May 23, 2016
Tim was very personable, professional, and prompt. Great to work with.
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Responded on: May 24, 2016 07:57 AM

Nancy - Perfect! Tim and the rest of our sales staff specialize in what they do and we love to hear when they exceed the expectations of their clients. Katie R. - Client Services
Tom
May 23, 2016
Great service. My wife and I are extremely happy with our new carpet. Every one that we dealt with was great Paul the salesman was very knowledgeable John who fixed our squeeky floors was incredible and the installers Alfredo, Tony and George were top notch. I would definitely recommend them.
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Responded on: May 27, 2016 12:25 PM

Response from DeSitter Flooring - Bolingbrook: Tom - We are thrilled to hear that you were fully satisfied with your experience with our staff and that you love your carpeting! We tackle each and every job for our customers as a group effort and work very hard to ensure that you not only love the final result but that you were given the best service along the way. Thank you! Katie R. - Client Services
debrimmele
May 21, 2016
We have used other carpet installers in the past but were having a hard time choosing the correct carpet for our space. Terry was wonderful and spent time with me reviewing our options and showing me the samples to compare. It made my decision easy - I will always recommend DeSitter.
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Responded on: May 30, 2016 05:00 PM

Deb - Terry and our other sales associates don't like to pressure our customers into making decisions. We would much rather invest our time and energy into showing you different options and helping you choose what is best for your home. We are happy that our services made the decision easy for you! Katie R. - Client Services
Ellen McCormick
May 19, 2016
Our home looks amazing with our beautiful new carpet! We installed a runner on our stairs and through our hallway. In addition, we replaced the carpet in the family room. With two little toddlers and a dog I am so happy it's stain resistant. We had such a wonderful experience with DeSitter!
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Responded on: May 30, 2016 05:00 PM

Ellen - When our customers have little ones and furry friends, we know how important it is to not only have beautiful quality carpet but to also be stain resistant, durable and soft to the touch! We are so happy that the right product was chosen for your family and that you are fully satisfied! Enjoy! Katie R. - Client Services
Sue Sherman
May 19, 2016
Carpet looks good
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Responded on: May 20, 2016 06:57 AM

Sue - We are glad to hear that you are satisfied with the product you selected and the installation completed by our installers! Enjoy! Katie R. - Client Services
Ted Reuter
May 18, 2016
You did as I expected which is why I came to Desirer as a repeat customer.
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Responded on: May 19, 2016 07:15 AM

Ted - Our repeat customers span as far back as four generations and we are happy to hear that you are one of them! Thank you for your continued loyalty! Katie R. - Client Services
Ula Wojdyla
May 17, 2016
Jessica is wonderful. She has great ideas and really knows all of the products. She is a pleasure to work with and always responded quickly for all of our questions. The installers were very professional, clean, and pleasant to work with.
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Responded on: May 18, 2016 06:40 AM

Ula - Our sales associates, just like Jessica, are often very passionate about what they do. It's more than just a job for them. When our customers are happy with the final result, the sales associates and installers take great pride in that! Katie R. - Client Services
Denise & Marty Hauser
May 17, 2016
Very knowledgeable and professional staff. Product line is great. Installers were excellent. Very happy with the results.
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Responded on: May 17, 2016 01:59 PM

Denise - Everything that you've mentioned is what we strive to provide the best in! Thank you for recognizing that and we hope you continue to enjoy the results of your new flooring! Katie R. - Client Services
Marie Conforti
May 17, 2016
Very nice and professional employees! Terry was very helpful in getting the quality carpet we wanted in our price range. Carpet came in days later and just a couple after that it was installed. Fast and great service.
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Responded on: May 17, 2016 02:28 PM

Marie - At DeSitter, we know that our customer's time is very important to them and we try our best to get you samples, measures and your product as quickly as we can. Terry and our other sales associates work hard from the first time they speak to their customers until the job is complete! Katie R. - Client Services
Paul Minogue
May 17, 2016
I have to say that DeSitter did an outstanding job. We had carpet installed on our stairs and were unhappy with the color that we choose. No fault of DeSitters. They were so helpful in working with us to get us a new carpet chosen and not charge us full price, so that we weren't paying for it twice. They had the mill send us a cut from the actual carpet we would now be installing and it turned out great. My wife and I are extremely happy with the new carpet and with how DeSitter handled us throughout the process. I would definitely recommend DeSitter to friends and family.
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Responded on: May 17, 2016 01:44 PM

Paul - We know that special situations come up where things need to be handled a little differently and as you described above, that happened to be the case with your order. While we are sometimes not able to modify orders/installs, we always try our best to accommodate our customers as much as we can. Thank you for being patient and for allowing us to provide you the best service we could. We are very happy that you and your wife were satisfied in the end! Katie R. - Client Services
Beth Symonds
May 17, 2016
Selecting a new carpet can be a little overwhelming -- choosing the color that you'll like for the lifetime of the carpet, choosing a durable material/pattern/weave, etc. DeSitter helped us through this process by providing samples, making recommendations, and by keeping us informed the entire time. The installation team not only did their job of installing the carpet, but also by taking care of the details - moving furniture back to exactly where I wanted it, rather than just "close enough". They were professional, courteous, and specialists at what they do. I would not hesitate to use them again, and again.
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Responded on: May 17, 2016 01:07 PM

Beth - We couldn't have explained this any better! This is why we work so hard on each job. We strive to leave our customers feeling exactly the way you did after your experience with us and we are truly thrilled that you were so satisfied. Thank you for such kind words and for your recommendations to others. We hope to work with you and your friends again in the future! Katie R. - Client Services
suzanne carusillo
May 13, 2016
Karen Gaimari was great to work with and I love what we achieved together.
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Responded on: May 16, 2016 08:03 AM

Suzanne - Karen and our other sales associates really dedicate themselves to working one on one with their customers to be sure to find exactly what it is that you're looking for so that the end result will leave you very satisfied! Katie R. - Client Services
Frank Bifero
May 12, 2016
Phenomenal from the very beginning where the owner himself visited my home to review scope of work, to the designers in house whom were every helpful in product and pattern selection, to the installers who were absolute craftsmen, polite and respectful.
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Responded on: May 13, 2016 08:07 AM

Frank - This is exactly what it is all about for us at DeSitter. We want our customers to have an enjoyable and positive experience from the very beginning until the end and it seems as if you did just that! All of our employees work hard to serve our customers the best they can and we appreciate such kind words. Thank you! Katie R. - Client Services
julia carusillo
May 12, 2016
I love the floors, great floors. Especially the wood
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Responded on: May 13, 2016 08:08 AM

Julia - We are happy that you love the products and the overall installation! We have many different styles that are sure to appeal to many different design tastes. Katie R. - Client Services
Marnie Graves
May 12, 2016
The installers were very professional and conscientious as well as extremely neat.
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Responded on: May 12, 2016 01:48 PM

Marnie - Installation is one of the most important aspects of your flooring experience because a beautiful and professional end result is what everyone wants and deserves! We are excited that our installers have once again made a customer of ours happy with their completed job. Katie R. - Client Services
Ken Borowski
May 12, 2016
Finally replaced family room carpeting on becoming empty nesters, kids and dog. And boy did DeSitter's come through like champs. Tim did an excellent job showing us how to shop for carpeting and we were able to find exactly what we were looking for and did a great job keeping us in budget. The install was "seamless" (couldn't help myself and you really can't see the seams). On time, professional and did a great job cleaning up. We'll be back (at the new digs on Roosevelt) for our bathroom flooring, sometime in the fall. Highly recommend this store for all your flooring needs. And definitely ask for Tim.
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Responded on: May 11, 2016 05:00 PM

Ken - We are very happy to hear that you were completely satisfied with all aspects of your experience with us. By the way, we love the pun! Our company prides ourselves on having very experienced, professional and knowledgeable staff members and it seems that Tim O'Brien and our installers proved this to be true! We look forward to working with you on your next project and hopefully, many more in years to come. Thank you! Katie R. - Client Services
Monica Casey
May 09, 2016
Sales person was very helpful in choosing a color and pattern that suited the room we were carpeting. Additionally, she was respectful of my budget. The installers were polite and cleaned up the area that was carpeted.
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Responded on: May 12, 2016 11:37 AM

Monica - Our sales associates are always here to help and we take the time to work with our clients to be sure that the options we present fall within your needs, your budget and your specific tastes! Katie R. - Client Services
Sharon Patenaude
May 05, 2016
Karen was great! She came to my house, measured my stairs and said she would pull some samples for me to see later that day. She picked out exactly what I liked after just a few minutes in my home. The installers were right on time and did a great job. We love the warmth the runner adds to our stairs. Thank you!
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Responded on: May 06, 2016 12:25 PM

Sharon - Karen and our other sales associates know the right questions to ask their clients to determine exactly what it is that they are looking for and what will be best for their homes. We are thrilled Karen was able to help you find the perfect product for you and that you love it! Katie R. - Client Services
Deborah Bunnell
May 05, 2016
Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
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Responded on: May 04, 2016 05:00 PM

Deborah - Our sales associates know how important our client's time is and work hard to meet deadlines and follow through in a timely manner. Thank you! Katie R. - Client Services
Donna Johnson
May 02, 2016
Happened to find this place just looking in Google. I clicked on the website and saw great reviews. Well, I couldn't agree more! I went to the store and they had a great selection of quality carpeting and flooring. (Not like some other places I had gone to!) I worked with Paul who took his time helping me pick out my carpeting and padding. The same day, someone came over the measure! Within a few weeks I had my beautiful carpeting installed by 2 really dedicated installers. They also returned the next day to put on the trim pieces I had forgot to order. I would HIGHLY recommend DeSitter to anyone looking for great carpeting at prices you can afford. I will also be returning to DeSitter when we are ready to replace our laminate flooring.
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Responded on: May 30, 2016 05:00 PM

Donna - We are so happy that you found us! It's sometimes difficult for individuals to choose a company to work with if they haven't used them in the past. This is why we appreciate that our customers, such as yourself, are kind enough to leave reviews about their experience so that others can get a feel for what our company stands for and why we are the right choice for your flooring needs. The experience that you had with us is exactly what we aim to provide for each of our customers and we are truly looking forward to working on your future projects with you as well. Katie R. - Client Services
Linda Deering Dean
May 02, 2016
Very helpful and responsive via phone calls, emails, and in house visits. Great service and quality.
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Responded on: May 02, 2016 01:38 PM

Linda - The DeSitter staff wants all of our customers to be able to rely on us for consistent and open communication. If you have questions, we want to answer them! If you need help, we want to be there! We are glad to hear that this shows. Katie R. - Client Services
Te Ted
Apr 28, 2016
The entire experience from dealing with Paul the sales associate to the installers, was easy and first rate. Everyone was kind, courteous and professional.
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Responded on: Apr 29, 2016 11:27 AM

Ted - Our staff at DeSitter are all very knowledgeable and experienced professionals and we are happy to hear that that is exactly how our customers see us! We appreciate you recognizing us for that! Katie R. - Client Services
Staci Hulseberg
Apr 28, 2016
Loved my salesperson and the installers were on time, did a great job, and were done before I expected. Loved everything. I will be back.
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Responded on: Apr 29, 2016 09:19 AM

Staci - At DeSitter, we have some of the best craftsman and installers and with the combination of their experience, knowledge and hard work ethic, they are often able to get the jobs completed faster than most customers are used to. We cannot wait to help you with your next project! Katie R. - Client Services
corinne butler
Apr 27, 2016
The installers quickly did their work and cleaned up. The only problem was that 1 door did not fit once this carpet was in. All other doors worked. A name was given to me for a handyman to possibly due the work. RUDE,RUDE and VERY RUDE. Wanted to charge $60.00 dollars. Your company offered to pick up the cost but I was unable to get someone, NOT RUDE MAN,to do the work. Found a very busy handyman that cannot due the work until the end of MAY for only $40.00.
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Responded on: Apr 28, 2016 08:51 AM

Corinne - While we are happy to hear that the installation was done quickly and satisfactorily, I apologize that the door trimming situation occurred. This is sometimes the case when carpeting has a higher pile height. On behalf of DeSitter, I apologize that you had an unpleasant experience with one of our contractors. I will contact you personally to be sure that we get the receipt from you from your handyman as we definitely will cover the cost. Katie R. - Client Services
Bob Gardner
Apr 27, 2016
Paul was courteous, patient, and knowledgeable. He listened well. Robert and his partner were prompt, efficient, and careful moving our furniture. Both were courteous and answered our questions during installation.
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Responded on: Apr 28, 2016 08:38 AM

Bob - When working with our clients, Paul and all of our sales associates know the importance of listening to what a client needs and wants in order to determine what would best fit for your home. Our installers also make sure to answer any questions a client has while working in their home. Katie R. - Client Services
John Rohrich
Apr 23, 2016
The reps at DeSitter provided excellent service and consultation from the first meeting to pick out our carpet all the way through the installation. And the product was great - the carpet works very well in our home. Thanks to the DeSitter team for making this such an easy process and experience.
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Responded on: Apr 25, 2016 08:46 AM

John - Our staff members at DeSitter make sure they stay in contact with their clients and see the job all the way through to the end. We are truly happy when our customers love the end result and appreciate the opportunity to work with each of our customers.
Thom Parrott-Sheffer
Apr 23, 2016
One time, explained the process well, and responded to the needs which arose very quickly and professionally.
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Responded on: Apr 25, 2016 08:44 AM

Thom - We know that the process of purchasing and installing flooring is not simple or always done with no hiccups, but we make sure our clients are well informed and that we handle any concerns that occur right away! Katie R. - Client Services
Julie Canna
Apr 22, 2016
Good experience overall. There were some hiccups with planning installation, but those were resolved without too much issue and luckily the team was flexible in scheduling installation. DeSitter has a wide variety of carpet in stock, make sure to look at as many options as possible and take a number of samples to consider.
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Responded on: Apr 22, 2016 08:05 AM

Julie - I apologize if there was any delay with scheduling but am happy that we got it straightened out for you. We know that our customers have different style preferences so we make sure that we have a large enough variety to try and cater to each. Thank you for your words of advice! Katie R. - Client Services
Debbie Del Giudice
Apr 21, 2016
The installers were professional, polite and efficient. The carpeting was expertly installed. We love our new carpet and hope to do our family room later this year. My only concern was the payment. There was some confusion on the handling of the 2nd payment installment. My salesman told me you would run my credit card, yet I felt like the installer wanted payment. My initial payment had been declined by my bank due to their fraud procedures. I okayed the payment with the bank and the payment went through. Given the bank's fraud processes, I had no problem giving a check and actually preferred it. I contacted the store, was given the amount due and was told it was fine to give the check to the installer. However, the check took over a week to get into the office. A couple of days later, I was contacted by someone at the store wanting to run my card for the final payment. I told them I had given a check to the installer. No one noted my account at the time of my initial call that I was giving a check to the installer. I think the first contact should have been to the installer to see if they had the check rather than a call to me to run my card. Overall I was extremely please with the process and when the time comes I will be back to do other rooms.
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Responded on: Apr 21, 2016 09:26 AM

Debbie - Thank you for bringing this to our attention and for speaking with me today regarding the situation. Again, I do apologize as this is not something that normally occurs with our company but that also does not mean it's excusable. We will use your feedback to better improve our company and appreciate your honesty. We are happy that the rest of your experience was so enjoyable! Katie R. - Client Services
susan gianesin
Apr 20, 2016
The staff was very friendly and knowledgeable and really spent the time with me to find the right carpet. They ordered extra samples for me, got them to me quickly, and didn't try to sales pitch me into making a quick decision. Delivery was very timely and the carpet looks great. I would definitely recommend.
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Responded on: Apr 21, 2016 07:50 AM

Susan - Our staff at DeSitter knows how important it is to treat our customers with the respect and courtesy that they deserve. We are here to help you find the products and services that you are looking for and not to force you into anything. We are glad to hear that it showed! Katie R. - Client Services
Donna Mouw
Apr 20, 2016
I will always use DeSitter Flooring for all of my flooring needs. I love the convenience of shopping locally and the staff is very knowledgeable and helpful. The installers are very professional, meticulous and experienced.
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Responded on: Apr 20, 2016 12:39 PM

Donna - At DeSitter, it is important to us that our employees are very professional and experienced in their field so that we can off their extensive knowledge and expertise to our customers for a job well done! Thank you for your partnership. Katie R. - Client Services
Deborah Bunnell
Apr 19, 2016
Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
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Responded on: Apr 19, 2016 12:11 PM

Deborah - We are very happy to hear that all went well and you were satisfied! Our sales associates, just like Tim, know that our client's time is very important and we do our best to have a quick turnaround on everything. Katie R. - Client Services
Deborah B
Apr 19, 2016
Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
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Joan Sunseri
Apr 15, 2016
We were interested in new carpeting for our stairways. We worked with Karen who gave us great advice and gave us a few options that fit within our price range. She visited our home promptly to take measurements. The carpet installers were professional and skilled. We are very pleased with our entire experience with DeSitter.
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Responded on: Apr 15, 2016 11:14 AM

Joan - Our sales associates, just like Karen, work in-depth with their clients to be sure to offer options that work with your specifications and keep you in budget. We are happy you were so pleased! Katie R. - Client Services
Maroa M
Apr 15, 2016
We had a great experience in the store, where Tim very quickly zeroed in on what we needed for this particular project, and pointed in the right with a variety of appropriate options. Install was quick and smooth. We're repeat customers, and can happily recommend the company.
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Responded on: Apr 18, 2016 09:44 AM

Maria - Thank you for your customer loyalty! Like Tim, our sales associates discuss with you exactly what your needs are and work hard to find the best suitable products. Katie R. - Client Services
Kent H
Apr 13, 2016
Very happy. Everybody was on-time and professional.
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Responded on: Apr 15, 2016 11:14 AM

Kent - At DeSitter, our staff knows how important it is that we are always professional and respectful to our clients and in their homes. Katie R. - Client Services
JUSTIN LEVON
Apr 13, 2016
Once we had chosen the carpet we wanted, it took a little longer than expected to get a finalized quote. That being said, we are very happy with the result. The installation was great, pricing was fair, and the people were great to deal with.
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Responded on: Apr 15, 2016 11:16 AM

Justin - I apologize that your quote took longer than expected. We will be sure to remind our sales associates how important it is that they communicate and submit documents to be reviewed in a timely manner. We are happy to hear you were pleased overall! Katie R. - Client Services
Janelle G
Apr 12, 2016
Excellent customer service, products and installation. We are extremely pleased.
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Responded on: Apr 11, 2016 05:00 PM

Janelle - At DeSitter, we strive to keep all of our customers completely satisfied and provide the best service and products. Katie R. - Client Services
BOBBI M
Apr 12, 2016
PLEASED, THE INSTALLERS WERE VERY PROFESSIONAL AND DID A GREAT JOB. SINCE I WAS A REPEAT CUSTOMER I WOULD HAVE EXPECTED A GREATER DISCOUNT.
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Responded on: Apr 13, 2016 07:21 AM

Bobbi - Thank you for your continued loyalty, we truly appreciate it! I apologize that you feel you should have received a greater discount. Depending on the details of each individual order, our salesmen can only offer a certain discount on them. Thank you again.
Barbara F
Apr 12, 2016
I like going to a local business that has been around for as long as I can remember. You have a great selection of carpeting options, and I think you've done all of my carpet needs since 1989!
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Responded on: Apr 11, 2016 05:00 PM

Barbara - DeSitter was started back in 1920 and we have been going strong since! We owe our success to customers such as yourself who have trusted us for their flooring needs. Thank you! Katie R. - Client Services
Lori R
Mar 29, 2016
I have used DeSitter multiple times over many years. The staff was always courteous & helpful. The installation teams were always very hard working, professional & thorough. I have recommended your company to several people over the years.
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Responded on: Mar 29, 2016 05:00 PM

Lori - Thank you for your referrals and your continued loyalty with DeSitter. We work hard to maintain our business relationships with our clients! Katie R. - Client Services
Emily C
Mar 29, 2016
The installation was quick and professional.
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Responded on: Mar 28, 2016 05:00 PM

Emily - All of our employees, from the warehouse to the office to our showrooms to our installers, are all very professional and eager to help our customers! Katie R. - Client Services
Eileen G
Mar 25, 2016
We have purchased two rugs for our living room and dining room and were very happy on both occasions with sale persons and service. On our second rug purchase we mentioned we may be interested in carpeting for our basement. Paul quoted us a price which was in our budget. He made suggestions and we were very happy with his help, the service and those who installed the carpeting. Will definately would recommend Desitter to our friends. Thank you again.
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Responded on: Mar 28, 2016 05:00 PM

Eileen - Our sales associates, like Paul, are very helpful and work very closely with their clients to be sure to find exactly what you are looking for. They work hard on your projects to ensure your satisfaction overall. Katie R. - Client Services
Sue U
Mar 25, 2016
It was a terrific experience buying carpet from DeSitter. From the time I walked into the store, I felt like they were really trying to help me find exactly what I was looking for. The install was scheduled quickly and the timing adhered to. The installers were professional and incredibly helpful - absolutely terrific!
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Responded on: Mar 24, 2016 05:00 PM

Sue - We stand by our jobs from start to finish and are happy that you had such a smooth process with us! We love to hear when our customer's are fully satisfied! Katie R. - Client Services
Judy R
Mar 23, 2016
Fantastic service - great selection and Karen was a wonderful help in the whole process - I would highly recommend DeSitter !
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Responded on: Mar 28, 2016 05:00 PM

Judy - Thank you for any recommendations! We enjoy working with new and past customers on all flooring projects! Katie R. - Client Services
Tami C
Mar 16, 2016
Excellent store to work with! My basement had water damaged carpet and I didn't know where to begin. From my initial call to the carpet removal and installation, everything went perfectly. All the folks at De Sitter are professionals. I wouldn't consider going anywhere else!
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Responded on: Mar 15, 2016 05:00 PM

Tami - As much as we dislike to hear that our customers deal with water damage, we are happy that we are able to help remedy the situation! Thank you for allowing us to serve you and your family. Katie R. - Client Services
Jenny Hall
Mar 15, 2016
DeSitter installed vinyl plank flooring in our basement - great service and installation!
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Responded on: Apr 10, 2016 05:00 PM

Jenny - We are thrilled to hear that you were fully satisfied! Thank you for the opportunity to work with you. Katie R. - Client Services
Carol Stoub
Mar 15, 2016
The experience I had at De Sitters Flooring was first class all around. Tim Kelliher was helpful, patient and helpful as I took numerous samples home. He helped me see possibilities and we were able to create a wonderful new look in my halls, kitchen and bed room. The installers were professional, clean and always in the suggested time frame. I will share my experience with others who are looking at flooring. Carol Stoub La Grange
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Melissa M
Mar 14, 2016
Karen was excellent in helping with our custom area rug for our dining room, she came to our home with samples; and the rug arriving earlier than expected with very helpful delivery men, I will rave to all my friend about DeSitter!
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Responded on: Mar 13, 2016 05:00 PM

Melissa - Just as Karen did with you, we sometimes visit our customers in their homes for consultations as we know some have very busy schedules and would like to accommodate them! Katie R - Client Services
Leslie L
Mar 14, 2016
We could not be happier with the service that Desitter and particularly Karen, provided us. From the moment we walked into the store until we picked up our product, the service was extremely professional. We would highly recommend Desitter. Leslie Lattimore
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Responded on: Mar 13, 2016 05:00 PM

Leslie - We are happy to hear that you had such a smooth process working with Karen and a positive experience overall. Katie R. - Client Services
Eve M
Mar 09, 2016
We worked with Paul Massey for the second time and we were extremely pleased with him & DeSitter - again. Paul was very patient & ordered many different samples & ultimately, helped us find the perfect carpet!!! Your installers were very efficient, polite & did a great job with our non-traditional install.
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Responded on: Mar 08, 2016 04:00 PM

Eve - The only thing we love more than gaining new customers is to have our current customers become repeat customers! Thank you for your continued loyalty. We are thrilled to hear that Paul was able to help you once more! Katie R. - Client Services
Marilyn M
Mar 09, 2016
We were very pleased with the quality of the work and the workers that installed the carpet. All our contact with your employees was very positive. Thanks for a job well done!
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Responded on: Mar 09, 2016 04:00 PM

Marilyn - At DeSitter, we handle each job as a team and are happy to hear that we all did well with your experience. Thank you! Katie R. - Client Services
Kathleen F
Mar 09, 2016
We had a wonderful experience this past week ordering and receiving our living room carpet from DeSitter flooring in La Grange, Illinois. Karen, did a great job coming to our home with samples. We both got to see what sample worked best with the natural light in our home. We were also concerned about the install as we have a baby grand piano that is very old. The move was professional, and great care was taken with all of our furniture. When they left everything was neat and clean. DeSitter has been around for a long time and I have no hesitation giving it high marks!
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Responded on: Mar 08, 2016 04:00 PM

Kathleen - We appreciate such kind words from a loyal customer! We treat each home of our customers with the utmost respect, just as it deserves. We are happy to hear you had such a great experience. Katie R. - Client Services
Charles D
Mar 07, 2016
We had hardwood flooring finished on site in our kitchen, hallway, dining room and an office. The install team was outstanding. The team leader was an artist and it was apparent that he really enjoyed his work. He didn't just want to fulfill the contract, he wanted it to look beautiful, even if is meant some additional work on details here and there. We were very pleased with the outcome--better than new is true in this case.
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Responded on: Mar 06, 2016 04:00 PM

Charles - At DeSitter, we truly believe that our installers are great craftsmen and are talented beyond words. It's not just a job to them, it's a work of art that they bring to life for our customers. We are happy to see their hard work is recognized. Katie R. - Client Services
Chad L
Mar 07, 2016
Working with DeSitter for the replacement of our basement carpeting was a fantastic and (pun fully intended) seamless process. From our initial consultation and estimate process to the changes we through in along the way to final installation, we were extremely pleased with the way DeSitter operated, their courteous customer service orientation, and the quality of their work. We would definitely recommend them and use them again.
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Responded on: Mar 08, 2016 04:00 PM

Chad - We love the pun! The process of purchasing and installing flooring is a big enough project as it is so our staff members make it as easy as possible for our customers. Thank you! Katie R. - Client Services
Nancy Z
Mar 06, 2016
We had a wonderful experience with DeSitter. The salesman (Paul) was very helpful in store and the ordering process. The installers were respectful and courteous. We are happy with the whole experience.
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Responded on: Mar 06, 2016 04:00 PM

Nancy - At DeSitter, we consider each job a group project and all of our employees work closely together to provide the best service to our customers to be sure they have a positive experience. Katie R. - Client Services
Karen E
Mar 05, 2016
I was very pleased with the service and quality of carpet selections. My room was measured the same day I visited the showroom and the carpet was installed in less than 2 weeks. The installers were great, too.
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Responded on: Mar 06, 2016 04:00 PM

Karen - Purchasing flooring does not have to take a very long time. We work with you to pick the right product and get it installed in your home quickly. Katie R. - Client Services
Rebecca C
Mar 05, 2016
Joanne Voll was really great helping me get inside my budget. The installers were great. The carpet itself looks and feels fantastic. I needed the total lack of stress your focus on customer service provided. Thanks, Rebecca
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Responded on: Mar 06, 2016 04:00 PM

Rebecca - Just like Joanne, our sales associates get to know their customers to find out exactly what they are looking for and to stay in their budget. At DeSitter, you get quality products from quality people. Katie R. - Client Services