I wish I could give this place 10 stars!!! I just hired them to install wood floors in my 4 bedrooms, and they totally went above and beyond what I expected. Jody, the owner, has been in this business for 30+ years and knows more about floor installation than anyone else I spoke to in town! I called around because the job I needed was complicated...I have marble in the main areas of my house and I wanted to replace the carpet in the bedrooms with hardwood. In order to make this work, I needed a subfloor installed first to raise the whole floor up so the hardwood would meet the marble in a flat plane. When I called Flooring Express, Jody answered the phone, and I could tell right away this guy is honest and really knows what he's doing. As a perfectionist, I had done my research on this project and I wasn't going to trust just anyone...he asked all the right questions and even had questions and concerns I never thought of. He personally came out to my house to look at the job, and his estimate was more than reasonable! He spent a lot of time talking to me about the project and understood exactly what I wanted. Then he meticulously planned out the best way to construct the subfloor, which ended up being a combination of plywood, cork, and a couple of other materials, so my hardwood would meet the marble perfectly. (I thought I was extreme when it comes to attention to detail, but this guy was over the top!!)
When the time came to do the job, he sent an awesome crew!! Jose was the head installer, and he immediately noticed the concrete slab in my bedroom was not level. This would have made the whole floor slope down if not corrected...so he fixed the problem by pouring concrete in the area and re leveling the slab. He had the entire job finished in 3 days!!! My floors are GORGEOUS!!
I just can't say enough about this place. It's so rare these days to find a business with such exceptional customer service and quality of workmanship...10 STARS!! And I'm definitely going to refer my friends!!