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Jimmy Webb
Jul 26, 2019
Lauren did an exceptional job- sending several different samples to KY without hesitation, being available for questions, and overall just a great help. Shipping was fast, the Naturally Aged Flooring (Trailhead) product turned out just as we’d hoped it would, and Lauren made it all very easy for us. Pricing was competitive and service was great all around. Highly recommend!
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Responded on: Jul 31, 2019 05:00 PM

Jimmy, We appreciate you taking the time to share your positive feedback. The pictures you shared with us of your new wood floor are stunning. After almost 40 years in the business it never ceases to impress us with the difference a new floor can make in a home. BEAUTIFUL. Thank you for giving us the opportunity to earn your business. We look forward to working with you on your next flooring project. Stewart - Owner
Nayan Patel
Jun 15, 2019
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Bill Murchison
Oct 08, 2018
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Alex Allgood
Aug 01, 2018
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mark talmadge
Mar 07, 2018
Everyone comments on our beautiful new Acacia floors. fabulous product, fabulous pricing, great customer service. Michael and the team were great.
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Rx Doc
Feb 13, 2018
Wonderful buying experience! The owner, Jerry, took his time with us an offered his expertise on what product would best fit our needs. I feel like I got a great price on the carpet and vinyl flooring that I purchased. Delivery was ontime and very professional. The whole staff was very friendly and personable. They made me feel like family. I will definitely be a repeat customer and buy all my floor covering from FloorMax!
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Rx Doc
Jan 26, 2018
Wonderful buying experience! The owner, Jerry, took his time with us an offered his expertise on what product would best fit our needs. I feel like I got a great price on the carpet and vinyl flooring that I purchased. Delivery was ontime and very professional. The whole staff was very friendly and personable. They made me feel like family. I will definitely be a repeat customer and buy all my floor covering from FloorMax!
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Responded on: Jan 28, 2018 04:00 PM

Thank you for the great feedback Doc. We appreciate your business and your taking the time to share your experience with us. It's our pleasure to help you save money on a beautiful floor! Since my Dad (Jerry Stanley) started our company in 1981 we have enjoyed helping customers find the right floor at the right price. We look forward to working with you again on your next flooring project! Stewart Stanley - Owner
Jason Sneed
Jan 26, 2018
Wonderful buying experience! The owner, Jerry, took his time with us an offered his expertise on what product would best fit my needs. I feel like I got a great price on the carpet and vinyl flooring that I purchased. Delivery was ontime and very professional. The whole staff was very friendly and personable. They made me feel like family. I will definitely be a repeat customer and buy all my floor covering from FloorMax!
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Matt Warner
Nov 25, 2017
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Matt Warner
Nov 17, 2017
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Matt Warner
Nov 08, 2017
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Brenda Mason
Nov 06, 2017
EXTREMELY HAPPY CUSTOMER. I went from being an unhappy customer who was panicking over the flooring I had just purchased to a very happy customer in just a few minutes. I sent someone to pick up flooring for me and when I opened a box at home it was short pieces of flooring. I now know that with Cabin Grade flooring the lengths can very anywhere from less than a foot to a full length board. The few boxes I opened were mostly less than one foot boards. I messaged Floormax and they immediately responded (on a Sunday evening) and agreed to let me return the flooring and swap it for something I would be satisfied with. The Cabin Grade flooring was my mistake and they didn't have to be so generous as to let me return it for a full exchange but they were happy to. And, the owner was very concerned that I didn't know what I had purchased. I would defiantly recommend Floormax to anyone purchasing flooring. They are a very honest and a forthright company that will treat you right and make sure you are happy with your purchase. The sales staff and shipping department are very nice and make you feel like you have known them forever. So thank you Floormax for making my not so great experience turn into the best purchase experience I have had! I'm recommending you to everyone I know that wants to purchase flooring. The prices are great and you have excellent service.
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Tim Galu
Oct 07, 2017
Just stopped in to get some pricing. Chad was all over us, in a good way though. Didn't seem like he pushed any particular product on us either. Beating some other outlet store prices to. 1 more stop to check, but I'm pretty sure I'll be calling Chad back to order through FloorMax.
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Responded on: Nov 03, 2017 05:00 PM

Thank you for the feedback Tim. We appreciate your business and look forward to working with you on your flooring project! Stewart - Owner
M Sluder
Sep 29, 2017
VERY HAPPY CUSTOMER. We could not be happier with our flooring and experience. We shopped many local stores and found Floormax to have the best prices and selection and service. Start to finish. Smooth. Good honest savings. Our new wood floor looks so good. Looking forward to doing our basement after the new year! Highly recommended.
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Joe A
Sep 26, 2017
Jason was very helpful this is a third or fourth time we bought from the company good prices good service highly recommend them
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Responded on: Oct 01, 2017 05:00 PM

Thank you for the recommendation Joe. We appreciate your repeat business as well as your feedback. It's a real pleasure when our customers take the time to let us know they are happy with our service, quality and prices. We look forward to working with you again on your next flooring project. Stewart - Owner
James Price
Sep 05, 2017
They took very good care of us, before and after our purchase.
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Responded on: Oct 01, 2017 05:00 PM

Thank you James for the positive review. We appreciate you sharing your service experience with us. We have worked hard for 35+ years to save our customers money on quality flooring. We hope you enjoy your beautiful flooring for many years to come. We look forward to working with you again soon! - Stewart
David K
Sep 01, 2017
Last weekend my wife and I attended the Orlando Home and Garden show. While there we met Seth from Floor Max. We told Seth we wanted to look at vinyl plank flooring. He was very knowledgeable and gave us an excellent presentation on the styles and colors we were interested in. Although we were thoroughly impressed there were a lot of variables that would not allow to decide to purchase at the show. We were in the process of buying a home, did not know which rooms we wanted new flooring or what the measurements were. Seths intuition led him to believe we would like to continue dialogue as soon as we got the information we needed to make an informed decision. This was true and we exchanged contact information and went on our way. Within a couple days of the show Seth sent us some floor samples. I was able to arrange a measurement with the sellers of our new home. The last couple hurdles were as follows. My wife is extremely sensitive to chemical smells and I let Seth know that. In return he sent me documentation stating the flooring was 100% phthalate free which addressed one our main concerns. My last concern was getting the material delivered from GA. to FL. without emptying my bank account. Seth came back with an extremely fair rate. So based on Seths professionalism, response time in getting information back to us quickly, (unlike other competitive flooring companies), high quality product choices and great price. We felt that Floor Max was the best investment. I would highly recommend them if you are looking for complete customer satisfaction, which is hard to find these days.
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David K
Sep 01, 2017
Last weekend my wife and I attended the Orlando Home and Garden show. While there we met Seth from Floor Max. We told Seth we wanted to look at vinyl plank flooring. He was very knowledgeable and gave us an excellent presentation on the styles and colors we were interested in. Although we were thoroughly impressed there were a lot of variables that would not allow to decide to purchase at the show. We were in the process of buying a home, did not know which rooms we wanted new flooring or what the measurements were. Seths intuition led him to believe we would like to continue dialogue as soon as we got the information we needed to make an informed decision. This was true and we exchanged contact information and went on our way. Within a couple days of the show Seth sent us some floor samples. I was able to arrange a measurement with the sellers of our new home. The last couple hurdles were as follows. My wife is extremely sensitive to chemical smells and I let Seth know that. In return he sent me documentation stating the flooring was 100% phthalate free which addressed one our main concerns. My last concern was getting the material delivered from GA. to FL. without emptying my bank account. Seth came back with an extremely fair rate. So based on Seths professionalism, response time in getting information back to us quickly, (unlike other competitive flooring companies), high quality product choices and great price. We felt that Floor Max was the best investment. I would highly recommend them if you are looking for complete customer satisfaction, which is hard to find these days.
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Marco Sanchez
Jul 31, 2017
Nice people give you absolutely good service and best prices
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Responded on: Sep 12, 2017 05:00 PM

Thank you for the positive feedback Marco. We appreciate your taking the time to share your experience with us. Since 1981 we have saved customers money on quality flooring. We are not perfect but we work hard to make sure every customer is happy and satisfied. We hope you enjoy your beautiful flooring for many years to come. We look forward to working with you again soon! - Stewart
Michael Johnson
May 30, 2017
Lauren could not have been better to work with, and the process was very simple. After receiving numerous samples, we finally picked a nice hard hickory; but I had to go price shopping. I found FloorMax to be about half the price of all my local stores. Such a great deal.
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Responded on: Jun 02, 2017 05:00 PM

Hello Michael, Thank you for sharing your positive experience with us. We are happy to hear that we were able to help you find the right floor and a great price and save you money. It's always a great when we receive compliments on our staff as well, they work hard trying to take personal care with our customers. Your business means a lot to us and I hope that we will continue to earn it. We look forward to working with you on your next flooring project. Please enjoy your beautiful floor! Sincerely, Stewart Stanley Owner - FloorMax
Lorrie Swartz
May 12, 2017
Wonderful customer service! I've researched different types of flooring for about 6 months and was never really sure which one to chose. Lauren Williams was so very helpful and knowledgeable and answered all of my questions, sent me samples and patiently waited for me to decide. Once I decided and placed my order it was packaged very securely and I received it within 5 days of ordering. I'm very happy with my purchase and the courtesy I received from FloorMax and Lauren. I will highly recommend them to everyone looking for flooring!! Thank you Lauren!
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JD Medin
Apr 22, 2017
Great Service and product as described and on time. Great Job. Highly recommend
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Responded on: May 15, 2017 05:00 PM

Thank you for the feedback Pam. We appreciate your recommending us and taking time to share your experience. We look forward to working with you on your next flooring project! - Stewart
Pam Rogers
Apr 21, 2017
I have worked with this company numerous times over many years. They have always been professional, attentive, and delivered everything on time and as promised. I will always consider them when I have a flooring need.
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Ed and Cheryl Rogers
Apr 17, 2017
We were highly satisfied with FloorMax and their personnel. Teiya was friendly, helpful and very professional. She answered all our questions timely and explained everything about our product. The flooring is beautiful, was at a fair and reasonable price and was delivered undamaged. We would highly recommend FloorMax to anyone who needs new flooring.
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Timothy Taylor
Dec 27, 2016
Outstanding customer service and great price! Also, though they do not work directly for the company, the recommended installers were really superior! Larry Dean and his crew were quick and did a wonderful job. Highly recommend FloorMax Direct and the installers they recommend.
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Responded on: Jan 15, 2017 04:00 PM

Hi Tim, Thank you for the kind words and taking the time to let us know you how were are doing. It was a pleasure working with you and Mrs. Taylor and I am happy to know everything was great. I greatly appreciate your business and look forward to working with you again! Sincerely, Stewart Stanley Owner - FloorMax
Timothy Taylor
Dec 26, 2016
Outstanding customer service and great price! Also, though they do not work directly for the company, the recommended installers were really superior! Larry Dean and his crew were quick and did a wonderful job. Highly recommend FloorMax Direct and the installers they recommend.
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Chris MacIntyre
Dec 02, 2016
I cannot praise this company enough! Lauren was extremely helpful in helping us figure out exactly what we needed, and super nice to boot. Superior customer service, which can be a rare thing these days. Great prices as well! We are redoing the flooring in our entire house in phases and we will be using FloorMax from start to finish. Thank you!!!
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Responded on: Dec 27, 2016 04:00 PM

Hi Chris, We appreciate you sharing your positive experience with us. It is always a pleasure to hear from our customers. It is always nice when someone lets us know when our team is doing a great job. Your business means a lot to us and I am happy that we will continue to earn it! We greatly appreciate your business! We look forward to working with you on your next project. Sincerely, Stewart Stanley Owner - FloorMax
Dave Hawkins
Nov 26, 2016
I got behind the curve in my home remodeling when a local flooring supplier completely dropped the ball and put me a week behind. Lauren stepped in and saved the day. She really listened to my vision and feel for flooring and sent several photos of products that she felt would be a fit for my needs. She was right! The only catch was the product I chose was brand new to the market and had to be drop-shipped from Houston. Again another delay? Thankfully NO. Lauren micro-managed the shipping and made sure it was expedited. I received 1049 Square Feet of 3/4" x 7.5" flooring in two days! The reason for my time crunch was that my wife was on a cruise with her mom and I wanted to have the floor installed upon her return. My wife was thrilled with the floor and over-uses the word "beautiful" and "perfect" a lot. The only way I came out the hero was with the help of Lauren and Floor Max Direct.
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Responded on: Dec 19, 2016 04:00 PM

Hi Dave, Thank you for sharing your positive experience with us. I'm glad that we were able to help you complete your flooring project and statisfy your time crunch. It's always a good thing when the wife is happy too. Your business means a lot to us and I hope that we will continue to earn it. We look forward to working with you on your next project. Sincerely, Stewart Stanley Owner - FloorMax
Jason Estes
Nov 22, 2016
JP was extremely helpful with assisting us find our flooring. He offered several samples of product and gave us time to make a decision. Very knowledgeable of the product. We really like the product that was decided on. Thanks again JP
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Responded on: Dec 19, 2016 04:00 PM

Hi Jason, Thank you for taking the time to share your positive experience with us. I glad that you wee pleased with the product you selected. We greatly appreciate your business! We look forward to working with you on your next project. Sincerely, Stewart Stanley Owner - FloorMax
Dave H
Nov 18, 2016
I got behind the curve in my home remodeling when a local flooring supplier completely dropped the ball and put me a week behind. Lauren stepped in and saved the day. She really listened to my vision and feel for flooring and sent several photos of products that she felt would be a fit for my needs. She was right! The only catch was the product I chose was brand new to the market and had to be drop-shipped from Houston. Again another delay? Thankfully NO. Lauren micro-managed the shipping and made sure it was expedited. I received 1049 Square Feet of 3/4" x 7.5" flooring in two days! The reason for my time crunch was that my wife was on a cruise with her mom and I wanted to have the floor installed upon her return. My wife was thrilled with the floor and over-uses the word "beautiful" and "perfect" a lot. The only way I came out the hero was with the help of Lauren and Floor Max Direct.
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J Estes
Nov 17, 2016
J. P. was very helpful in assisting us with our flooring. Undecided on exactly the color that we wanted, he not only took time while we were at the store but shipped several sample items to us on different occasions. Great pricing and quality. Very knowledgeable sales person and really succeeded in getting us the flooring that we wanted. Thanks
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John Marshall
Aug 19, 2016
We purchased a luxury vinyl flooring for our lake house in Tennessee. J.P. did an excellent job of walking us through the process. We had an issue with the shipping company but a phone call to J.P. and he handled the matter in a professional manner. I will vertainly recommend FloorMax Direct to my family and friends.
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don shupe
Aug 19, 2016
J.P. was great help we found what we wanted and had it shipped to us
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Aaron Simpson
May 23, 2016
We had a fantastic experience with Floor Max!! Best customer service we have ever received. There was an issue, through no fault of their own, and they went above and beyond to correct it immediately! The owner even came out and did a house call himself! You just don't get customer service like that nowadays! We have bought flooring from them several times and will continue to use them and recommend them to everyone in the future!
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Responded on: May 30, 2016 05:00 PM

Aaron, Thank you for taking the time to share your experience with us. I am glad that we were able to help you out and correct the issue. Your floors look great! It is always nice when our customers let us know when they are happy with their floors. We greatly appreciate your business and look forward to working with you on your next flooring project! Sincerely, Stewart Stanley Owner - FloorMax
Dou Doug
May 13, 2016
Great flooring at a great price. Love the vinyl plank, it is holding up great and the service was as good as it gets! Thanks for your help.
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Celeste Bargeron
May 08, 2016
Wonderful people, top notch selection and installation! Definitely will continue to do business at FloorMax!
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Responded on: May 30, 2016 05:00 PM

Hi Celeste, Thank you for taking the time to share your positive experience with us. We are not perfect but we will always strive to provide our customers with top notch products and great service. I am glad to hear that you were also pleased with your installation as well. We thank you for your business and look forward to working with you on your next flooring endevor. Sincerely, Stewart Stanley Owner - FloorMax
JAMES WHITE
May 03, 2016
For the last 5+ years, I have been purchasing products from Floor Max. These guys treat you great and will help in any matter that they can. They have always went out of their way to make sure they do everything they can for me. I will be continuing purchasing flooring products through them as I need them. Great job guys!!!
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Responded on: May 30, 2016 05:00 PM

Hi James, We appreciate you for sharing your positive experience with us. It is always a pleasure to hear from our customers. We are always proud when someone lets us know that we are doing a great job. Your business means a lot to us and I am happy that we continue to earn it! If we can do anything to make your flooring experience better please let us know. We greatly appreciate your business! We look forward to working with you on your next project. Sincerely, Stewart Stanley Owner - FloorMax
Mikel Payne
May 02, 2016
I meet Jason in New Orleans at a home show. We were looking for a flooring that would be pet friendly. He showed us a completely vinyl floor that goes down like laminate. After having installed other laminates in our 2100 sq. ft home over the last 12 years and dealing with installation issues and wear we tried it in one bedroom. It is by far the easiest install of the previous products that we have purchased from other flooring and big box stores. We were so impressed with this product that we have purchased enough enough to do our Dining room, Den hallway and another bedroom. Plus my next door neighbor has to. At 63 years old I can tell you I would much rather install this floor over anything Home Depot or Loews sales .
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Steven T
Dec 19, 2015
Outstanding customer service and professionalism. Worked with me on options and samples, then arranged for cross-country delivery. Had such a great experience that I bought flooring from them for a second project a year later. Will definitely use again for any future projects. Thank you for the value and service!
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Jason Wilson
Nov 11, 2014
We remodeled our house and added hardwood and replaced carpet in February 2014. FloorMax was where we purchased all of our materials and we also used their installers as well. We could not be more pleased with the price and quality of our experience. Their entire staff is very knowledgeable and really puts the customer first. I would recommend them to anyone needing flooring!!!!
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Karon Campbell
Nov 11, 2014
I originally visited Floor Max the summer of 2013 at the recommendation of several clients who live/work in the Dalton Area. I wanted to start looking for wood floors for our home even though I was not ready to buy at that time. It was a field trip to see what was out there. Upon arriving, I was immediately greeted by my consultant who gave me a tour of their product offering based on my requirements -- NOT OAK; solid hardwood; pre-stained; handscraped and wide planks. During that visit, he was very knowledgeable and answered all my questions openly and directly. I left and received monthly follow-up calls from my consultant for another 6 months or so. Upon my return in December 2013, now ready to buy, we purchased 3000+ SF of product after receiving additional help and choosing something different from what I saw that previous summer. At the time of purchased we were not ready to receive the product so Floor Max kindly stored (at no charge) till we were ready to receive it in February 2014. Now installed the product is beautiful and has made such a difference to our home. My only regret is we did not install wood floors in our daughter's room; guest bedroom and the playroom. But, we'll be back to get more wood to complete those other areas. If you are looking for wood floors or flooring product, I'm confident you'll find what you need at FloorMax. You will find their staff and owner to be friendly, knowledgeable, professional and all about customer service. GREAT JOB FloorMax!
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Maddie Ellis
Nov 11, 2014
We started the remodeled on our house June 2013 and the flooring was one of the last things to go in. We looked around and were referred by a friend to floor max in Dalton Georgia. After checking many places we felt floor max had the best flooring at the best prices. Our sales guy was sincere and cared about helping us find the right floor for our needs. We found a traditional wide plank oak floor that saved us close to $1800. We're happy and would recommend them to others. Thanks!
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Stewart Stanley
Apr 24, 2014
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Candi Wilson
Feb 17, 2014
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Tabitha Sexton Witt
Jan 18, 2014
Awesome place with awesome people with great customer service. Won me over.
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Allen Townsend
Nov 11, 2013
Hello floormax, we're your biggest fans! We have made three purchases from floormax over the past two years and each time has been a pleasure. We have always been pleased with our flooring whether bamboo, walnut hardwood, carpet and tile. Good people and really good prices. I would even recommend them to my sister-in-law. :)
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Andrew Adcock
Jun 14, 2013
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Jo Taylor
May 31, 2013
As noted in my letter posted, we are well pleased with our wood flooring, the service and all that goes with it. Was a pleasant week to have three gentlemen in the house doing a great job with such a big endeavor in an old 40 year old house. Would gladly do business with Floormax again. J. Taylor
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Melgena S. Smith
Dec 09, 2012
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