We had a minor crisis in our life when we had water damage from an appliance in our home. After contacting the insurance company they dispatched one of their approved mitigation companies to remove the water, damaged flooring, and damaged sub floors. After 10 days of getting the moisture out, we proceeded with starting the reconstruction process using the same mitigation company, but a different division. Since they do not do flooring they were going to sub-contract it out. After they submitted an estimate to the insurance company which was approved, they came out with the sub contractor. We had decided that we were going to use the same flooring that we had, but since we would not be able to match the existing flooring we would change color. I contacted Armstrong since they were the manufacturer of our existing flooring, they recommended to that we go to Hughes Floor Covering to view sample in person. When we first walked in we were set on the same flooring we had. We were greeted by Angie, who was straight forward, knowledge and most importantly sincere. We explained what we were trying to do, and she was more than helpful. Then my wife spotted a different Armstrong flooring (Pryzm). This looked amazing and after talking in depth with Angie, we decided to do a little research. We decided to go with the upgrade. I called the company that the insurance company referred us and told them we were going in another direction. We called Angie and she came out the next day, completed the measurements, and I had the estimate the next morning. I sent that to the insurance company and it was approved. We gave Angie the go ahead, and a deposit (although she told me since it was an insurance situation they would of done it without it). This was on a Friday with the plan of starting the reconstruction (major job of new flooring, new subfloors and all new moldings) on the following Wednesday. Wednesday morning they came began putting our back together after a month of living in a home where we had to be careful where we walked. The spent Wednesday, Thursday, and Friday getting this job done. All I can say is they did a phenomenal job. It looks fantastic, and in my opinion this is a company who really cares about the customer, stands behind their work, and is a real of example of how a business should do business. We would never go anywhere else ever again for flooring. They definitely won us over.