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Angela Hopson
Aug 18, 2019
Hughes laid carpeting in my home within the last few months & laminate just this past week. The entire staff from sales to installation was exceptional! I would use them again & highly recommend them to anyone looking for flooring. Not only were they competitively priced but used well made products. Very professional & trustworthy. Very pleased & satisfied with the decision to do business with them over others I had inquired with. Thank you so much for your many years of experience & service to the community!
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Catherine French
Jul 24, 2019
This is the second time that we have done business with Hughes and again, we were very pleased and happy with their work. Their salesperson was very responsive in helping us order and get on their schedule. The two installers were very courteous and efficient--they did a great job and we were amazed at how organized and fast they were in doing the hardwood installation in our master bedroom and walk-in closet. It looks so nice and I know that we will enjoy it for years to come!
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jackie rubino
Jul 10, 2019
They were great here...good selection, turnaround and installation was on point
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Doug Rose
May 27, 2019
Very easy to deal with from the initial visit through completion. The flooring looks great. The installers were on time and worked all day without a break. They were pleasant to deal with and left no mess whatsoever !
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Bo
May 11, 2019
All was done well. The only missing part was that in molding stapling they put them so deep they did not cover-in the holes left. Now I'll have to fill the holes and paint to cover them. It is not a huge problem, but takes my time. The flooring is better than we expected and it was a good job overall.
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Responded on: May 17, 2019 12:09 PM

Bo, thank you for taking the time to write a review. We are glad to hear that you are happy with your floors and the overall job. In regards to the molding, we are not responsible for the painting or caulking of trims or moldings after installation. This is one of the bullet points laid out in the contract that you signed. We thank you for your business!
Kristina
May 06, 2019
I only have 5-star comments to leave about the entire staff at Hughes Floor Covering. Each and every individual had patience, kindness, and professionalism. The installation crew was efficient and the quality of the work and attention to detail was exceptional. We absolutely LOVE our floors. I had extremely stringent requirements about the types of flooring and adhesives I was comfortable using, and the staff at Hughes went above and beyond my expectations in getting me all the information I needed and making me feel comfortable that the materials being used in my house were safe. Thank you, Thank you, Thank you!
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Responded on: May 17, 2019 12:12 PM

Thank you so much for your kind words, Kristina. We really appreciate you taking the time out to share your experience with us. Thank you for your business!
Kelly Turner
Apr 30, 2019
Hughes Floor Covering is what customer service is all about. They do what they say and show up when they say they will. Ray was very knowledgeable and a pleasure to work with. The crew showed up on time and worked 11 hours to get the job done in one day. Overall an exceptional experience. I would recommend them to anyone in the hunt for quality flooring and quality customer service.
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Responded on: May 17, 2019 12:15 PM

Thank you so much for your kind words. We strive to provide excellent service and we are glad you experienced it. Thank you for your business!
Chris Davis
Apr 21, 2019
Rodney worked directly with my Wife and I to find the perfect floor right from the beginning. We had many questions concerning the different types and Rodney was able to explain everything in further detail to allow us to pick the best option. Once decided the installers Jorge and Jacob were very professional, nice and installed a beautiful floor for us. Highly recommended!!!!!
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Responded on: Apr 24, 2019 05:00 PM

Thank you so much for your review. We are glad to know that you are happy with your floors and experience! Please keep us in mind for your future flooring needs.
Bob & Rachel
Mar 13, 2019
We worked with Rodney Hughes, excellent product knowledge, listened to our wants/needs/budget and came up with great options. We couldn't be happier with the hardwood flooring we selected. Installers were excellent, took great care with walls, doors, etc., over 2000sf installed with no issues. Very pleased.
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Responded on: May 17, 2019 12:16 PM

Thank you so much for your kind words, Bob. We really appreciate you taking the time out to share your experience with us.
Mary R Lonski
Mar 09, 2019
Great folks, nice & knowledgeable!
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A Google User
Feb 12, 2019
Very excellent service, glad we 56%ers stick together.
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A.M. Utt
Feb 12, 2019
Very excellent service, glad we 56%ers stick together.
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A Google User
Feb 08, 2019
Very helpful and pleasant store!
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A Google User
Feb 08, 2019
Great company! Owner and his family run a fine establishment!
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Sybil Havner
Feb 07, 2019
Want to say THANK YOU to Hughes Flooring for the wonderful job they did on our flooring. We could not have been more pleased. Great people to work with and quality installers who have been with them for years. Expert advice from Joe Brown, our salesman, and from Rodney. Thank you! You guys are the BEST!
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Steve Schempp
Feb 06, 2019
Great company to do business with, Helped us pick out the right flooring provided samples and suggestions. Held true to their schedule and the installation crew did a great job. Highly recommend these folks!
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Charles R
Feb 06, 2019
Very helpful and pleasant store!
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Moshe Goldstein
Feb 04, 2019
Great company! Owner and his family run a fine establishment!
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Carol, Ken Pittillo
Sep 26, 2018
Outstanding work by all. Special recognition to Sarah, receptionist, who is customer efficient, professional , and knowledgeable. Angie Whitaker is an excellent Account Executive who builds great confidence with customers thru her knowledge of of products, and keen eye for balance and design. Installers were excellent with their craft. Will recommend Hughes Floor Covering with great confidence.
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Ellen
Sep 15, 2018
Hughes flooring was recommended by a neighbor. Easy to work with. Went to store and picked out a luxury vinyl for our kitchen. Went home with samples and realized another color would work better. Joe brought me a large sample of the plank which sealed the deal. They did a great job in one day and kitchen looks great! Minor problem with dishwasher door not lining up, but Joe came out to correct problem and now it's better than before, as the door was originally up too high. Now I can see the settings when door is closed.
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Robert A
Sep 02, 2018
We had a minor crisis in our life when we had water damage from an appliance in our home. After contacting the insurance company they dispatched one of their approved mitigation companies to remove the water, damaged flooring, and damaged sub floors. After 10 days of getting the moisture out, we proceeded with starting the reconstruction process using the same mitigation company, but a different division. Since they do not do flooring they were going to sub-contract it out. After they submitted an estimate to the insurance company which was approved, they came out with the sub contractor. We had decided that we were going to use the same flooring that we had, but since we would not be able to match the existing flooring we would change color. I contacted Armstrong since they were the manufacturer of our existing flooring, they recommended to that we go to Hughes Floor Covering to view sample in person. When we first walked in we were set on the same flooring we had. We were greeted by Angie, who was straight forward, knowledge and most importantly sincere. We explained what we were trying to do, and she was more than helpful. Then my wife spotted a different Armstrong flooring (Pryzm). This looked amazing and after talking in depth with Angie, we decided to do a little research. We decided to go with the upgrade. I called the company that the insurance company referred us and told them we were going in another direction. We called Angie and she came out the next day, completed the measurements, and I had the estimate the next morning. I sent that to the insurance company and it was approved. We gave Angie the go ahead, and a deposit (although she told me since it was an insurance situation they would of done it without it). This was on a Friday with the plan of starting the reconstruction (major job of new flooring, new subfloors and all new moldings) on the following Wednesday. Wednesday morning they came began putting our back together after a month of living in a home where we had to be careful where we walked. The spent Wednesday, Thursday, and Friday getting this job done. All I can say is they did a phenomenal job. It looks fantastic, and in my opinion this is a company who really cares about the customer, stands behind their work, and is a real of example of how a business should do business. We would never go anywhere else ever again for flooring. They definitely won us over.
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Karen Rauss
Aug 19, 2018
Great company real professional would recommend them did an excellent job
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Jewel Bolden
Jul 25, 2018
Very nice business, wish they would get large sizes for full size women.
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Leslie Lewis Pennisi
Jul 20, 2018
They were recommended to us by our interior designer and we are so pleased. From picking out the carpet to installation, they went above and beyond. Great quality and customer service.
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Brian Gott
Jun 14, 2018
Great experience. Helpful staff. Great selection. Great prices. Even better than one of those companies that advertises 50% off on their many TV ads. I got a quote from them and their pushy salespeople before working with Hughes. I highly recommend this company.
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Michael Olscamp
Jun 04, 2018
I am a repeat customer at Hughes Floor Covering. Wide selection of carpeting, wood flooring and laminates.
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Tim & Sharon Wells
May 31, 2018
Rodney helped us pick out a wonderful floor selection. We chose to install our flooring after we closed on our home. Our closing date had to be changed and Rodney accommodated us with a new date. Alex, Raul, and Demas completed our floors in 2 1/2 days. We couldn’t be more pleased. My wife and I received a recommendation from a homeowner in our community to use Hughes Flooring. We will recommend Hughes to others as well.
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Mary S.
May 04, 2018
We have had an excellent experience with Hughes Flooring. Rodney gave us excellent help with selecting a material and style for our floor. We went with a luxury vinyl plank floor for our kitchen, family room, first floor bathroom and laundry room. This proved to be an excellent choice and the finished product exceeded our expectations. The installation crew was top notch and demonstrated superior craftsmanship with pleasant personalities. We would definitely recommend Hughes Flooring.
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Michael And Natalie F
Apr 16, 2018
Rodney helped us out a few months ago. The floors look great and his team was professional. We felt good about the cost and are very happy with everything. Thanks.
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Randy Hughes
Apr 10, 2018
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Nicole Carrick Krob
Apr 09, 2018
Hughes Floor Covering was recommended to us by a neighbor. We could not be more happy with the wood floor! It is beautiful!!
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Responded on: Apr 08, 2018 05:00 PM

Thank you for taking the time to share your experience with us!! We are happy to know you are pleased. Please let us know if we can help you in the future!
John Glendening
Feb 13, 2018
I can’t think of anything to improve. Sales staff was excellent and exceeded my expectations. The installation was flawless and finished on time. I highly recommend Hughes Flooring for all your floor covering needs.
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Kristen Rhodes Sawyers
Dec 22, 2017
Thank you Angie for a wonderful experience! The purchase process was very smooth and the installation was booked the very next week. The floors look great, the installation was quick and we couldn’t be happier!
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GariLynne Jaramillo
Nov 05, 2017
Wide selection and they know what they are talking about with their 40 years of experience! Will definitely be our next upgrade!
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Neda p
Sep 22, 2017
The showroom was organized and the staff helpful and friendly. The instillation folks showed up ontime, did the work and I now have a very lovely floor. They met or exceeded all of my expectations.
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Hildi Chinigo
Aug 10, 2017
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Mitchell Davey
May 23, 2017
Extremely helpful and professional. They were very patient through the sales process and installation was top-notch. I will recommend Hughes to my family and friends.
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Sunn
May 12, 2017
Wow! This company is fabulous. Angie came out the day after I stopped in to pick material and gave me a quote while still in my place! Sounds like a no brainer but most flooring companies in Charlotte don't even call you back. I had a tight timeline and she was able to squeeze me in the following week for installation!!! The installers Marvin and Emanuel (sorry for any misspellings) were amazing! First of all, not only on time but EARLY! Also unheard of in my experience in the South. They worked at such a fast pace for the top quality of work. Even managed to make a seamless transition to my marble flooring despite uneven concrete subflooring. Angie and her husband even came out to trouble shoot this task to be sure not to break any marble! Thank you for the stunning flooring and such amazing customer service!
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Afton Campbell Davis
Mar 25, 2017
If you're thinking about getting new floors, I can't say enough good things about Hughes Floor Coverings. Rodney Hughes was so patient with us in the showroom and helped us pick the best floor for our needs. We went with Palmetto Road luxury vinyl plank since we have 3 kids and lots of pets. Tim and his helper did an incredible job installing the floor and they were so pleasant to have in our house for 4 days. We haven't moved all of our furniture back in yet (mainly because I want to keep admiring my new floors) but this gives you an idea. We went to EVERY. SINGLE. flooring company in Charlotte and Hughes was the best! These floors were definitely not in our budget but soo worth it!
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Corey Laisy
Mar 16, 2017
Great family owned company. Most honest trustworthy company in Charlotte.
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Responded on: Mar 15, 2017 05:00 PM

Thank you so much for your kind words! It is a pleasure to work with you and your family.
Anthony Butts
Feb 07, 2017
I just wanted to express my extreme satisfaction on the work the Hughes Floor Covering did for my home. We had new hardwood flooring put down on the entire first floor of our home. I was advised by Hughes that the work would take 2-3 days to complete. The workers came in an did an outstanding job on taking up our old wood and putting the new wood flooring down. The work was done in the time that they advised. We have a heavy dining room china cabinet, and they moved the cabinet without any issues and was able to place the wood flooring down. The finished product was outstanding and I am very satisfied with their work. When we have guests come to visit for the first time they have all commented on how good the flooring looks. I highly recommend Hughes flooring and will definitely have them to do any other work in the future.
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Charles Kern
Feb 07, 2017
Staff was friendly & efficient. Installers were excellent. They were careful moving furniture and avoiding door frames and walls. Carpet was installed carefully. We are very pleased.
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A Google User
Nov 16, 2016
After recently having water damage, we were beside ourselves. Who do we contact, where do we look etc. After visiting several showrooms, we found Hughes Flooring. It took about 10 minutes to decide we had found the perfect company to do business with. Start to finish, it was a wonderful experience. The floors went down while we were in a hotel. Each time I stopped by my home, the gentlemen putting the floor down, spoke and continued to work. I found them very nice and professional. Excellent workmanship. We will continue to use Hughes Flooring for any and all future flooring needs. Beyond happy.
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Sarah Thompson
Nov 09, 2016
After recently having water damage, we were beside ourselves. Who do we contact, where do we look etc. After visiting several showrooms, we found Hughes Flooring. It took about 10 minutes to decide we had found the perfect company to do business with. Start to finish, it was a wonderful experience. The floors went down while we were in a hotel. Each time I stopped by my home, the gentlemen putting the floor down, spoke and continued to work. I found them very nice and professional. Excellent workmanship. We will continue to use Hughes Flooring for any and all future flooring needs. Beyond happy.
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Karen Barrett
Oct 15, 2016
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Responded on: Oct 16, 2016 05:00 PM

Karen, thank you so much for your review. We are delighted that you had a great experience and are completely satisfied. Please let us know if we can help you in the future.
Karen Barrett
Oct 14, 2016
Such a great experience working with this family-owned company. They gave me great advice on the type of floor to choose and the color and the entire experience was 5-star. Highly recommend.
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steve sullivan
Oct 06, 2016
Very friendly and great prices
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Thomas Cox
Sep 17, 2016
Absolutely love our new floors! Rodney came out to our home and was a total professional. He looked at everything, discussed the options, offered expert advise and in the end, was spot on. Alex and his crew came out 3 weeks later and what can I say? They did an absolute AWESOME job! On Time, fast, cleaned up Everything! Took away all the trash, left our home in perfect condition and they were a pleasure to work with. I can't say enough good things about this company, their employees and work ethic. Highly recommend them to anyone who wants a job well done with no headaches or surprises. Thanks Guys! Well Done.
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tyler
Jun 10, 2016
They did a great job by help me pick out what i needed and a great job with the flooring in my house
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Matt McGlothin
May 04, 2016
Their sales team did the great job educating me on why certain products cost more than others and helped me select the best new carpet ( and upgraded padding) for my den.
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Terri Hammons
Mar 28, 2016
We had bamboo flooring installed downstairs and new padding and carpet going up the stairs and thru the entire 2nd floor. This experience far and exceeded my expectations. There were different crews for each and they were both phenomenal. Courteous, professional, and efficient. They arrived on time and went straight to work. They cleaned up before they left. We had never had this done before, so I didn't know what to expect and I was nervous, but there was nothing to be nervous about.
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Responded on: Mar 27, 2016 05:00 PM

Terri, thank you for taking the time to share such great feedback about your experience with Hughes Floor Covering! We’re delighted to know how pleased you were with our work, and we’ll be sure to pass your kind remarks on to our crew. Please keep us in mind for any future flooring needs!
Terri Hammons
Mar 16, 2016
We had bamboo flooring installed downstairs and new padding and carpet going up the stairs and thru the entire 2nd floor. This experience far and exceeded my expectations. There were different crews for each and they were both phenomenal. Courteous, professional, and efficient. They arrived on time and went straight to work. They cleaned up before they left. We had never had this done before, so I didn't know what to expect and I was nervous, but there was nothing to be nervous about.
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Responded on: Apr 10, 2016 05:00 PM

Terri, thank you for taking the time to share such great feedback about your experience with Hughes Floor Covering! We’re delighted to know how pleased you were with our work, and we’ll be sure to pass your kind remarks on to our crew. Please keep us in mind for any future flooring needs!
Terri Hammons
Mar 07, 2016
We had bamboo flooring installed downstairs and new padding and carpet going up the stairs and thru the entire 2nd floor. This experience far and exceeded my expectations. There were different crews for each and they were both phenomenal. Courteous, professional, and efficient. They arrived on time and went straight to work. They cleaned up before they left. We had never had this done before, so I didn't know what to expect and I was nervous, but there was nothing to be nervous about.
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Lori H
Jan 20, 2016
Our floors look wonderfu! We have had nothing but compliments since the install. Outstanding job by talented people.
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Pam M
Dec 07, 2015
My new floors look wonderful! Very pleased with service. Ray was great and Tim, installer was the best. Would recommend Hughes!
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Haley Mills
Oct 12, 2015
I love Hughes they are very great people.They make life so easy they can be there when u need them they work with u they redo there schedule to fit your schedule.LOVE THIS PLACE!!!!
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Joe C
Sep 14, 2015
What great customer service at this store. Thank you so much for taking the time to work with me and assist me with my floorcovering.
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Richard M.
Nov 17, 2014
Excellent job, took their time and I would highly recommend them. Everyone comments on the carpet. We are very comfortable.We have them doing more work for us shortly. They told us how long job would and they were right on with the time.
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Jeffery Hughes
Nov 11, 2014
Hughes floor covering is the best floor place ever they sell about what ever you want and they try to make it in your budget . They are very nice they never let you down you can always count on them. If something don't go right they will fix it . If you need floor use Hughes . the installers are nice and considerate the will also make you happy. Plus free estimate you can not ask for better people. CHOOSE HUGHES .
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Hughes M.
Jun 24, 2014
Hughes Floor Covering Our Floor Covering store is your one stop shop for flooring. We can help you choose from luxurious carpets in thousands of colors and patterns or the handcrafted beauty of exotic and domestic hardwoods. There is also our diverse styles and designs of intricate patterned tile or our durable laminate flooring, sheet vinyl and luxury vinyl tile. With so many choices come by and see us today!
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Lauri Walters Stofflet
May 14, 2014
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Larry Bynum
Mar 26, 2014
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Brian Huey
Dec 24, 2013
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Thomas Godfrey
Nov 18, 2013
This is a family business with well respect. Hughes floor covering is the biggest show room in Charlotte. Come in to get great quotes and respectable work for all your floor needs.
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Madison Locklear
Nov 11, 2013
I have used this company twice in the last 10 years. This year when I needed to buy carpet for my rental unit, I made one stop...and it was this company. I probably could have gotten less expensive flooring someplace else, but at Hughes, I can stop in, tell them where it hurts, make an appt and then it is done. The installers swept and vacummed and allowed me to do a few things while they patiently waited (so i tipped them for not rushing me). I even used their credit services to pay for it via email. For me, this type of service was worth every penny of not having to run around town getting samples and comparing. Ten years ago, I wanted a runner look up my stairs and they took 2 different pieces of carpet and sewed them together to give me a look that has lasted without looking worn. I think the center carpet was a commercial grade or a tight fit. This custom customer service and the great choices are what continue to bring me to this family owned store. As a small business owner, I like to do business with the same and Hughes is one of those.
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Marcus C. at Judy's Book
Apr 02, 2011
You have excellent customer service, quick responses if there is ever a question or concern. You always have great product at great prices and we will continue to shop at build direct
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bellaryy at Citysearch
Apr 02, 2011
Best overall price with delivery. Great customer service and delivery. Highly recommended.
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dan f. at Judy's Book
Mar 12, 2011
Flooring Contractor, Tile Installation, Hardwood Floor, Commercial Flooring Contractor, Tile Contractor, Flooring Contractor, Tile Installation, Hardwood Floor, Commercial Flooring Contractor, Tile Contractor, Flooring Contractor, Tile Inst...
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Katy P. at Judy's Book
Mar 12, 2011
Enclosed is the balance for our hardwood floors. They look beautiful. The guys were great and it was a pleasure having them here.
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Tina B. at Judy's Book
Mar 12, 2011
You so very kindly loaned us the color samples for hardwood floor stains. The house is finally on the market and everyone has said how beautiful the wood floors are. Many have asked for your companys info, so get ready for the big onslaught...
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percy k at Insider Pages
Mar 08, 2011
I had vistised 5 stores hughes was the third they were the most helpful carpet store i went to I bought carpet, hardwood and ceramic the installation was done by there guys most of the installers are family and the whole company treat you like family is was the most wonderful experenice I have ever had dealing with remodeling my house in which I have done 3 times now. I would never use anybody but Hughes for all my flooring needs.I recommend them to everybody. Thanks for all ya'lls hard work.
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James J. at Judy's Book
Jan 24, 2011
Joyce's Hardwood Floors offers Flooring Contractor, Tile Installation, Hardwood Floor, Commercial Flooring Contractor and Tile Contractor in Charlotte, NC. Call (704) 449-2676.
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michelle m at Insider Pages
Dec 31, 2010
I just bought carpet and hardwood from these guys. They did an awsome job and I send everybody i know to them. They did what they said they were going too and got it done in the time I needed it done in.\r \r MM
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Cindy P at Insider Pages
Oct 01, 2010
Purchased a new hardwood floor from Hughes. When we went in to check prices and selection, our sales rep suggested a wood that we had not even considered. The wood was on sale and priced right. Our sales rep highly recommended that we choose the wood that was on sale because of the look we wanted for our floor. We took his suggestion and we now have a GORGEOUS floor in our home. We would have been happy with what we orginally thought we wanted, but I am thrilled with what we actually purchased. Our sales rep certainly knew what he was talking about!!! The sales reps at Hughes are very knowledgable and we had no issues with the installation. The installers arrived on time, worked with us to ensure we got the look we wanted and kept the mess to a minimum. We will definately go back to Hughes for all our flooring needs.
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Jenn B at Insider Pages
Mar 11, 2010
I was overall happy with the service and product we received from Hughes. We got the product we asked for in a timely manner and installation was quick (2 days for our particular job). My main critique was for the sales staff. The guy we worked with was very attentive and knowledgeble in the store. When it came to our home visit to measure the space and bring a product sample he was over an hour late (with no phone call and I was on lunch break! My husband wanted to talk to him too but had to go back to work b/c he couldn't wait any longer) and I had to track him down. No apology which I thought was tacky just a comment on how far away from the store we live. When the installer crew came they too showed up late the first day on the job but arrived on time the second day and worked hard the entire time they were in my home.
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marysue01
Jul 01, 2009
Very professional sales person, huge selection, and the installer was top notch. I would recommend them to anyone!
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Kim P at Insider Pages
Apr 07, 2008
Hughes Flooring is a family owned business. The staff is very experienced and knowledgeable on their products. Selection of flooring is extensive. Prices are reasonable and well within their competition.
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