We were impressed right away with the customer service at The Floor Store. Larry was our Project Manager and oversaw our project in an excellent manner. He was very easy to work with, always courteous and helpful, prompt, and answered our many questions. We are highly satisfied with the quality of the beautiful flooring and carpet. The materials were delivered as scheduled. The two installer teams were very polite, here on schedule, worked hard, finished on schedule, and cleaned up before leaving. The reason for the four stars is related to minor installation issues we found after the project was completed.