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Lesley & Steven
Nov 27, 2018
Westbrook Carpet installed new carpet for our boat. The job was done on time and within all the specifications that we had requested. We are totally satisfied and would recommend them to anyone.
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Chuck Ramsey
Oct 21, 2018
Bonnie & Russ Jensen make buying a carpet way too easy (and fun!). We saw the carpet of our dreams displayed on one of their ads. We drove to the store the same day and ordered the size we needed for our family rooml. Bonnie called the carpet company while we were there and, three days laater, our family room was alive with its new floor covering. Way, way, way too easy!
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Joseph and Louise
Aug 06, 2018
We needed a carpet in the basement. Bonnie and Russ are incredible people and true professionals. One feels like being with family.The installation was done quickly and perfectly. Thank you Bonnie and Russ!
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Ellen and Mike
Aug 05, 2018
We needed new flooring in an apartment unit and new carpeting in our own home. We had used WFC in the past for some hallway carpeting and had a very positive experience. There are so many choices that include a wide range of styles and prices. Bonnie and Russ are so helpful and willing to work with the buyer's needs. The installer was very courteous and professional and the installation was high quality. We recommend WFC for your flooring needs.
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Dick and Sheila
Aug 02, 2018
Excellent experience. Russ and Bonnie are knowledgeable, patient, and were most helpful in guiding us in our decisions. We love our new carpets. Anyone in the market for floor covering would do well to visit the little shop with the big inventory in Westbrook. We strongly recommend visiting Westbrook Floor for any flooring needs.
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Joe
Jun 06, 2018
We couldn’t have had a better experience. From the extensive samples, flexible policy on how many you can borrow and for how long, Westbrook Floring made choosing and installing our stair runner a breeze. With competitive pricing, extremely pleasant and knowledgeable staff, it was a pleasure working with them. The measuring and installation went smoothly and on schedule. We highly recommend them!
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Sue and Joe King
Jun 03, 2018
We couldn’t have had a better experience. From the extensive samples, flexible policy on how many you can borrow and for how long, Westbrook Floring made choosing and installing our stair runner a breeze. With competitive pricing, extremely pleasant and knowledgeable staff, it was a pleasure working with them. The measuring and installation went smoothly and on schedule. We highly recommend them!
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Marilyn Stith
Mar 27, 2018
We recently moved into a home with a second floor master. Our almost 13year old Golden had major problems with the uncarpeted stairs. I went to WFC and could not have had a more responsive experience. We moved in in a Monday and by end of day Thursday the new carpet was installed. They followed the carpet order from shipping to destination but informed me step by step. Then had their excellent installer come to finish the process. I can’t say enough about customer service which is almost dead these days. No reason to look further for carpeting!!
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Linda Warchol
Mar 01, 2018
Excellent, Excellent, Excellent! We decided to replace our carpeting in all 4 bedrooms, and from the time we walked into Westbrook Flooring to the finished product, we couldn't have had friendlier, knowledgeable, helpful, service anywhere. Bonnie and Russ helped make our decisions and choices so easy. And the carpeting in our rooms came out absolutely beautiful. Thank you Westbrook Flooring. Thank you Bonnie and Russ.
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Linda Warchol
Feb 27, 2018
Excellent, Excellent, Excellent! We decided to replace our carpeting in all 4 bedrooms, and from the time we walked into Westbrook Flooring to the finished product, we couldn't have had friendlier, knowledgeable, helpful, service anywhere. Bonnie and Russ helped make our decisions and choices so easy. And the carpeting in our rooms came out absolutely beautiful. Thank you Westbrook Flooring. Thank you Bonnie and Russ.
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Jane Wisialowski
Feb 07, 2018
Russ and Bonnie were wonderful to help us select the perfect floor for our family room -- we chose a pre-finished hardwood from Mohawk that came out beautifully. The installer was excellent and did a great job! We also appreciated their expertise in selecting a luxury vinyl that looks really sharp in our basement. We are so pleased!
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Bob and Sue Daley
Feb 02, 2018
Great friendly and knowledgeable experience from showroom to borrowing samples, measuring, quoting and installation! Prices are competitive. Had my bathroom floor done Dec 2017. The benefit of using a local company is you know exactly what you're going to get.
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Sharon Lewis
Nov 17, 2017
From start to finish, great service! Lots of patience and explanations in the selection process with Bonnie. Accurate ordering and measuring with Russ. Finally a great removal and installation team with Oscar and Richard. We're thrilled with our new carpet and happy to see the old one gone!
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Robert Melino
Nov 14, 2017
It is rare to find in today's world a business that prides itself on customer satisfaction. WBF offers fair prices and quality workmanship. Thank you Bonnie and Russ. My daughter loves her new kitchen floor. You are the BEST!
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Martha - Old Saybrook
Oct 20, 2017
Bonnie and Russ were very friendly and helpful with my rug purchase. I'd definitely go back to them!
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Paul and Barb
Oct 12, 2017
Your team finished putting in the floor in our kitchen today. They were professional and their work was done meticulously. We both enjoyed working with you and are happy with the way the floor blends into the kitchen.
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Chuck and Josie Appleby
Aug 09, 2017
We would like people to know that we appreciate all the help Bonnie and Russ gave us at Westbrook Floor Covering. They helped us with knowledge about different flooring that we didn't know or realize. The new Cortec Floor we chose is the best flooring. Everybody that comes here can't believe how nice it is. The service we received was excellent. When we need flooring for the rest of the house we will go there. We recommend that anyone that goes there will be satisfied.
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Olga Gebauer
Aug 04, 2017
Great selection of products, I bought two really nice wool carpets at a very reasonable price, one 9 years ago and the other one a month ago. The same wonderful service from a beautiful family.
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sue jones
Jul 27, 2017
I have worked with Russ and Bonnie Jensen at Westbrook floor on 3 different occasions, one for carpeting, one for tiling and one for flooring. Beginning with the shopping experience, they listened to what I thought I wanted, showed me a variety of samples and as we spoke further, made some suggestions. On each occasion I followed their expert advice and was totally satisfied with the quality of the product and the workmanship of the installers. I highly recommend Westbrook Floor for all your needs and am already planning my next project!
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Frank and Jeanne Cimino
Jun 24, 2017
We have shopped with Westbrook Floor Covering for many years for both flooring and carpeting, most recently in April of this year. Russ and Bonnie are a pleasure to work with. With so many choices of flooring and carpeting, their patience, expertise and guidance have always been a great help and very much appreciated. We highly recommend them!
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Barbara and Ron Pfnausch
Apr 27, 2017
We love our new living room area rug. There was a bit of a problem when we got it, but Russ and Bonnie were right on top of it, and the outcome was very good. Would definitely do business with Westbrook Floor Covering again.
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Bob Lloyd
Apr 06, 2017
We redid our stairs and a runner plus several cleaning of hallway rugs. The ordering and installation of the stairway carpet was expertly done. The installers are wonderful to work with and completed the job to an excellent level. All of the rugs that were sent out returned in really good condition. I have to say it was a pleasure doing business with Bonnie and Russ. All of our communications were followed up just as would have hoped them to be. Great Job! Thank you for your patience and professionalism with the work you did for us.
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Ellen
Apr 04, 2017
I recently purchased an area rug and runner from Bonnie and Russ. They were so great to work with and so helpful. I would definitely use them again in the future! A friend of mine told me about the,m, so I gave it a try....completely worth it and am so glad I did!
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Joe and Michelle M.
Mar 17, 2017
Russ and Bonnie were a pleasure to deal with. They gave us all the time and samples we needed to make our choices. We couldn't be happier with the floor we picked and everything was exactly as ordered. There was no surprises or quality issues. We have received numerous compliments already, and their knowledge of grout choices, etc. certainly was a huge help! We will be long time customers.
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Wendy Rieder
Mar 01, 2017
Outstanding experience in every way over many years, as I am in the design business. Westbrook Floor Covering offers quality carpeting and excellent service and workmanship. Highly recommended!
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Carol Koski
Feb 02, 2017
I recently purchased two large area rugs from Russ & Bonnie at Westbrook Floor Covering. All my questions & concerns were handled with professionalism & patience. Their product knowledge & outstanding customer service enabled me to make a confident final decision. I am extremely pleased with my selections & look forward to purchasing from them again in the very near future.
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Jean Jordan
Dec 12, 2016
Thank you so much for our beautiful new bedroom carpet! Bonnie was so helpful in directing us to just the right choice. The installation was exceptionally professional, and our room has a refreshed vibe.
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Pam Richards
Dec 11, 2016
Excellent overall experiance from sales to installation!!!
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Beth Chipman
Dec 05, 2016
Everything about my experience with Russ and Bonnie exceeded my expectations. Their team removed old carpet, padding and thousands of staples before refinishing the hardwood floors in four rooms, a hall and stairs. Every step of the process was done with care and on time. I couldn't have been more pleased.
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Gail and Dick
Dec 01, 2016
We recently purchased a beautiful rug from Bonnie and Russ. Bonnie is a very knowledgeable carpet salesperson.There were so many choices and we are very particular people. We found just the right rug, yet after bringing it home we noticed a slight flaw in it. Bonnie immediately took the carpet back and had it totally rebound and it came out perfectly. We would definitely go back to Westbrook Floor.
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Harold Haynes
Nov 17, 2016
We would like to thank both Russ and Bonnie for their very courteous and friendly help selecting our new kitchen flooring. They were not only patient but very professional during the sale and after the sale. The Installation team were great also and made sure we were completely satisfied. It's always great to deal with local merchants who take pride in the services they provide to us. i would recommend them to anyone who is looking for new flooring to see them first! Thank you so much, Harold & Julie Haynes
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Lynn and Dennis
Nov 16, 2016
Russ and his team of installers were professional and full of valuable advice coupled with care for our home and needs. Love the end result of our newly carpeted bedrooms!
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Kathy Eckels
Nov 16, 2016
We dealt with Russ and Bonnie in September in selecting two area carpets. The process was efficient and both Bonnie and Russ were a pleasure to deal with. It was great to deal with a local business. We will be back and would certainly recommend them.
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patricia lucchesi
Sep 12, 2016
Recently I had the pleasure of doing business with Bonnie and Russ Jensen at Westbrook Floor Covering. I purchased two rugs from them and the entire process went smoothly, from picking them out (they have a great selection) to the final delivery and installation. Their professionalism and expertise makes me highly highly recommend them and I will be doing all my future flooring business with them. Pat Lucchesi
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Ed & Betsy Murphy
May 14, 2016
Great experience from start to finish!! Looks great. Very happy we shopped local.
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Craig Wilson
Mar 30, 2016
We have done business with Westbrook Floor over the years and have always been pleased. Recently I needed to replace the flooring in my dental office. This was not a typical job due to equipment removal and coordinating schedules so as not to lose work time. Russ, recommended a beautiful, durable, easy maintenance product that we couldn't be happier with. The installers did an incredible job and everything went as smoothly as could be. We are extremely pleased and recommend Westbrook Flooring highly for any job. Top quality products, knowledgeable sales, and outstanding installation!
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Bob and Carol Hofmann
Mar 29, 2016
Wonderful job from start to finish! We did multiple room carpet installation and bathroom flooring. From carpet selection, trying out various samples at our home and quality of the materials all made for a great experience. The final project was on schedule and under budget. The installation crew was Great and Perfection is there Game!!!!!!!!!!! So if you are in need of Floor Covering, stay Local and Enjoy the Experience.
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Mark Munsell
Mar 28, 2016
We have shopped with Russ Jensen over the years for area carpets and were always very happy with the products. So when it came time to install wall-to-wall carpeting in a new room, we went directly to Westbrook Floor Covering and met with Russ. His guidance as to style, color, and durability were invaluable. The installation crew was great and completed the job in record time. We love the carpet and would recommend Westbrook Flooring to anyone looking for great quality and personal service. ~Mark and Rae Munsell
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Craig Wilson
Mar 28, 2016
We have done business with Westbrook Floor over the years and have always been pleased. Recently I needed to replace the flooring in my dental office. This was not a typical job due to equipment removal and coordinating schedules so as not to lose work time. Russ, recommended a beautiful, durable, easy maintenance product that we couldn't be happier with. The installers did an incredible job and everything went as smoothly as could be. We are extremely pleased and recommend Westbrook Flooring highly for any job. Top quality products, knowledgeable sales, and outstanding installation!
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Mark Munsell
Mar 01, 2016
We have shopped with Russ Jensen over the years for area carpets and were always very happy with the products. So when it came time to install wall-to-wall carpeting in a new room, we went directly to Westbrook Floor Covering and met with Russ. His guidance as to style, color, and durability were invaluable. The installation crew was great and completed the job in record time. We love the carpet and would recommend Westbrook Flooring to anyone looking for great quality and personal service. ~Mark and Rae Munsell
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The Children's Tree Montessori School
Mar 31, 2011
Westbrook Floor Covering has a terrific collection of flooring to fit every decor. Their quilfied staff are kind and knowledgeable
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