I became a customer of this tile and flooring company when my husband and I decided to update our kitchen island and because we had a wonderful experience from purchased to installation there was no question after this August flood 2016 in Louisiana that claimed my home with over 3.5feet of water. This flood brought out the worst of the worst, not only did we have to deal with a fraudulent contractor, but later found that the extra nice store salesman Bo was ripping off wholesale flooring customers and I was one of them. After a gut feeling I contact the store inquiring about my materials I was told no record was found on some of my materials when the store owner John, his first words to me was I wasn't going to jail he just needed to get to the bottom of things? That was an insult after his employee robbed me of almost $2000.00. Still in need of tile and already time wasted, I asked the young lady Jasmine how are they handling repurchased items and she bluntly said that I just have to rebuy if I wanted and was given a complaint number for the local police, desperately I repurchased items I thought was on its way, so now I'm left with a feeling of being robbed by this company's former employee and the owner, John just didn't care as well as tried to blaim me for Bo's actions. The 2 stars are for past experiences but the missing stars are due to the fact that company did not try to at least partially honor what their former employee did to me. This store was only concerned about them the customers had to fend for themselves. Yes I filled a complaint and called my bank to dispute. This company only stabbed me in the back as a customer, I left the store in tears. I have to say after my ordeal the owner John reached out to me and have been very helpful he's been making it right and I am at peace, this is one time I can say the workers don't reflect the owner.