I cannot rave enough about the owner,Tom, of this company. We had replaced a flooring that got water damaged that he had originally done years ago. We were so satisfied then, that we naturally turned to him for our new wood floors. Unfortunately, there was some kind of defect in the way our new floors were manufactured and even after independent testing and verification that it was the floor product at fault, the manufacturer would not stand behind it. Throughout this process, Tom kept reassuring us that he would make it right no matter what the testing revealed.
Well, at a great cost to him, he replace all our flooring at no charge to us. His integrity as a businessman and obviously as a person, is beyond reproach. He took care of moving everything out and back, adjusting anything that needed o be adjusted, etc., without ever once acting like he was doing us a favor. It is one thing to stand behind an installation, it is another thing to personally foot the bill for what the manufacturer should have been taking care of.
The installer, Alex, was an absolute pleasure, doing a beautiful job and always so willing to make sure everything was perfect.
It is so unusual to find a business today that really knows what customer service is. Floor Specialists should be your place to entrust your home or business flooring needs to.