Before I write this review, I think that I should disclose that I am extremely hard to please. I don't really have more bad experiences than most people. I just put up with a LOT less.
Scott, Mike and Larry all provided me with nothing but top notch customer service. We first visited their store in Oct. 2015, and it took us close to a year to finally make up our minds on what we wanted. I took sample after sample after sample home with me, and they were so patient when it would take me a ridiculous amount of time to return them. We just could not decide.
When it finally came time to order, they were very helpful in providing all of the information we needed to help us make our final decision. They were never anything other than kind and patient with us. They even kept telling us that we need to take our time to make sure that we get what we want and that our money is well spent. They never once tried to hurry us along.
Thankfully, they were even able to get our floor installed a week ahead of schedule. (After living in the midst of a kitchen remodel for 5 months, one week made a huge difference to me. The floor was the final step.)
Don was our installer, and he was superb! He worked quickly and efficiently. And, he was very personable. I tried to stay out of his way for the most part, but when I had to come downstairs he was very kind and gracious.
And, we had a puppy at the time whom he treated like a little kid. He was SO sweet to her and never minded when she wanted to get in to help him. That really meant a lot to me
The finished product is beautiful, and there isn't a single flaw in the installation.
I can not say enough wonderful things about this business and the people who run it. We would use them again in a heartbeat (and will when it comes time to replace carpet).