Ceramic Tile Installation in Master Bedroom and Bath
Custom Draperies for Master Bathroom
Salesmen Carl Green (tile) and Carl Weinstein (draperies) were professional and knowledgable. The Tile Installation project Manager, Brian, was always too busy with something else to come do his job. He sent someone else to do the measuring as to how much tile was needed, and now we are left with 5 boxes of extra floor tile. I can see 1 box extra in case of breakage, etc., but 5? Under-estimated amount of wall tile needed, and we are still waiting for 3 little pieces to complete the job.They were accommodating in moving the start date back a week due to a family emergency. They quoted a time to completion from start to be approximately 4.5 days. Majority of work was completed in 2 weeks, with a different crew working one Saturday. As of today, 6 weeks later, we are still waiting for the project to be completed. Drapes arrived on time, but during installation installer got ink from a broken pen in his pocket all over one panel. He took the panel back and said he would bring it back in 2-3 days after cleaning. After hearing nothing from him for 10 days, I called and was told they had to make a new panel and couldn't give me a date of completion. Still waiting...
There has been a lot of passing the buck trying to find out what is happening, and no one has any answers. Very frustrating dealing with these people and will NEVER recommend the company.
UPDATE: The owner called and we discussed what happened. He was very receptive to my comments and suggestions, and went out of his way to make me a satisfied customer. Due to his personal response and caring, I would not hesitate to use this company again.