Vogel's Carpet and Flooring first installed carpet for me in 1988 just after I moved into my current home. Since then, they have installed carpet and other kinds of flooring multiple times in my home, my accessory unit apartment, and my rental house. I have always trusted their customer satisfaction guarantee, but I have never needed to use it until this summer. The carpet I had them install this spring almost immediately proved to be unsuitable for my household. Vogel's gave me a store credit for the full cost of the unsatisfactory carpet to apply toward the cost of a different kind of carpet that would work better for me. I had to pay for the labor to install the new carpet and the difference in price between the two types of carpet, but receiving credit for the cost of the unsatisfactory carpet obviously made a big difference. Had I bought the carpet from virtually any other store, I would have been out of luck. The Vogel family recently sold the store to new owners, and I am truly grateful that the new owners are upholding the high standards of customer satisfaction that the Vogel family was noted for.