Write a Review
G T
Apr 19, 2019
We’ve dealt with Todd at Diverse Flooring a few years ago for our business and we decided to use them again for our home. Did not regret it! Todd is honest and he always keeps you in the loop. His guys showed up and finished the job according to schedule. I like that Todd followed up with us after the install by personally coming over to inspect the work, making sure everything is done to the highest standard. We’ll not hesitate to recommend them.
Posted On
G T
Apr 19, 2019
We’ve dealt with Todd at Diverse Flooring a few years ago for our business and we decided to use them again for our home. Did not regret it! Todd is honest and he always keeps you in the loop. His guys showed up and finished the job according to schedule. I like that Todd followed up with us after the install by personally coming over to inspect the work, making sure everything is done to the highest standard. We’ll not hesitate to recommend them.
Posted On
Henry Westerink
Mar 13, 2019
Todd and his staff made sure that my buying experience was easy and comfortable. I had many questions about many products when I walked in, but I left feeling knowledgeable and sure of my choice. The prices were great, the product was fantastic, and after a year from installation date, it still is the best feature in my home. Thanks again guys!
Posted On

Responded on: Apr 12, 2019 10:32 AM

Good day Henry I wanted to thank you for taking the time to provide such kind words and for choosing Diverse Flooring for your flooring project. Nothing could please us more than a client that is happy with the service recieved from our team and we trust you will be happy with your new flooring for years to come. Should you ever have any questions or concerns please do not hesitate to call, email or simply stop by the store. Sincerely Todd, Shawn, Sherryl Farina and our team at Diverse
Emma ryan
Mar 03, 2019
Great service! Got a great deal! Installer was so great with my young son! Great experience. Would definitely recommend them in the future.
Posted On

Responded on: Apr 02, 2019 12:29 PM

Hi Emma, Thank you first for choosing Diverse Flooring, we are happy that you were pleased with the service from our team and that you are happy with your new Mohawk Smartstrand carpet . Secondly for taking time from your busy schedule to provide us with such a kind review. If you have any questions regarding your new flooring purchase let us know we are here to help. Thank you for shopping local in our town of Maple Ridge. Sincerely Todd, Shawn Farina and our Team
Dale and Sharon MacIntosh
Feb 09, 2019
We found them very friendly and helpful. We would highly recommend them for any job.
Posted On

Responded on: Feb 10, 2019 04:00 PM

Good evening Dale and Sharon Thank you for providing our team at Diverse Flooring the opportunity to assist you with your new flooring project. We really hope you enjoy your new Mohawk carpet. If you ever have any questions or we may assist you, please don’t hesitate to call, email or simply stop by the store. Lastly thank you for taking time from your busy schedule to provide such kind words. Sincerely Todd, Shawn and our team
Emily Heron
Feb 06, 2019
Working with Todd at Diverse Flooring was a pleasant experience from start to finish. I had a smaller flooring project in mind and Todd was quick to be incredibly helpful and encouraging, ordering in samples of products and keeping me in the loop with arrival times. A super nice and knowledgable business! Thanks!
Posted On

Responded on: Feb 10, 2019 04:00 PM

Good day Emily, Thank you for your kind words, it was my pleasure to assist you on your flooring purchase. I hope that you are happy with your new sheet vinyl flooring from Beaulieu Canada. If you have any questions please do not hesitate contact us anytime and we will be more than happy to assist take care. Sincerely Todd, Shawn Farina and the team at Diverse Flooring
Private User
Jan 30, 2019
Carpet for basement suite I had Diverse install new carpet in my basement suite which consists of two bedrooms and a hallway. I needed it replaced quickly and they were able to meet my deadline. They did a great job and it looks fabulous. Customer satisfaction is a priority with Diverse. Thanks to Darrell for ensuring the job was finished quickly to the crew for such a wonderful job. I have no hesitation in calling Diverse for our next flooring job or recommending Diverse flooring.
Posted On

Responded on: Mar 15, 2019 05:00 PM

Good day Thank you for providing such kind words with respect to the service provided by our team at Diverse Flooring. Further we very much appreciate you choosing Diverse Flooring for your flooring project. Should you have any questions or concerns regarding the products and or installation please do not hesitate to contact us anytime. We look forward to working with you in the future. Sincerely Todd, Shawn Farina and our Team at Diverse Flooring
David Hughes
Dec 14, 2018
Darryl provided great support and recommendations on what would work for our commercial space. Brian and the boys are first class in what they do in a manner sympathetic to our keeping our business running while the work was going on around us. The end product looks fabulous. I would recommend Diverse every time
Posted On

Responded on: Dec 16, 2018 04:00 PM

Good day David, First off we know you are very busy in your business and so thank you for taking time to provide such kind words. Further thank you for choosing Diverse Flooring to take care of your flooring renovation. We are quite confident you will be happy with your Armstrong Natural Creation and Mohawk carpet tile for many years to come. Should you have any questions relating to the products recieved or services provided please do not hesitate to call, email or simply stop by the store and we will be more than happy to assist. Sincerely Todd, Shawn Farina and the Team at Diverse Flooring
Eric Evers
Dec 09, 2018
We have been dealing with Todd and Shawn for all of our flooring needs for many years and are every time amazed by the professionalism of Diverse Flooring. Great service, great product, great people and never any surprises. Would highly recommend - five stars all around.
Posted On
Peter Raimondi
Nov 28, 2018
The process was easy, on time no surprises they were great. The installers were professional and did a great job. Will use Diverse Flooring again.
Posted On

Responded on: Dec 02, 2018 04:00 PM

Good evening Peter, Thank you first off for providing Diverse Flooring with the opportunity to work with you on your flooring project, and second for taking the time from your busy schedule to offer such kind words, we appreciate it very much. We trust you will enjoy your Mohawk carpet for years to come, and should you have questions please do not hesitate to call or email anytime, we will be more than happy to assist. Thank you Sincerely Todd, Shawn Farina and our team.
Colette Brown
Nov 06, 2018
Todd at Diverse Flooring was able to help us with all our flooring needs. We are so happy with our new floors and will definitely be returning to Diverse Flooring for any future needs.
Posted On

Responded on: Nov 08, 2018 04:00 PM

Good evening Colette, It was a pleasure to assist you with your flooring requirements. We hope that you and your family will enjoy your new flooring for years to come. If we can be of assistance in the future please do not hesitate to contact Diverse Flooring again. Sincerely Todd & Shawn Farina owners at Diverse Flooring
Dan Cawker
Oct 27, 2018
would highly recommend
Posted On

Responded on: Oct 28, 2018 05:00 PM

Hi Dan and Kat, Thank you for choosing Diverse Flooring for your new Mohawk Revwood laminate and your Smartstrand carpet. It was our pleasure to assist the both of you. Should you ever have any questions, concerns or if we may be of further assistance please do not hesitate to contact us or simply stop by the store. We will be more than happy to help. Take care for now Sincerely Todd Shawn Farina owners and our installation team.
Nick Fulton
Oct 17, 2018
Solid flooring. Pub intended. It was a bit pricey but they pointed us to vinyl plank and it has held up to so much torcher by our dog for 3 years now. Very little off gassing.
Posted On
adrianwalker
Sep 18, 2018
Bedroom hardwood flooring
Posted On

Responded on: Sep 17, 2018 05:00 PM

Good day Adrian, Let me start by thanking you for choosing Diverse Flooring for your flooring project for your home. Glad we were able to come up with a match to your existing hardwood. I will be sure to pass your comments along to our installation team. Lastly thank you for taking time from your busy schedule to provide us with such kind words, we hope you enjoy your new oak floors for years to come. Should you ever have any questions please do not hesitate to call or email anytime. Sincerely Todd & Shawn Farina Owners at Diverse Flooring
Sean Kelly
Sep 18, 2018
We did a new floor in our townhouse. Diverse found us the right laminate, and the price was great. We had our own installer, and so we paid for the material in advance. We were very pleased that Diverse could store our laminate in their warehouse at no cost. Our own installer later backed out and we asked Diverse to do the install. Shawn came and re-measured. He told us that our floor would need to be leveled, but he could only give us a rough estimate until our old floor was removed. Nonetheless, we proceeded with the process and in April we booked the floor preparation and installation for late July and early August. Two weeks before the install date, we had a scheduling hiccup with the electrical inspection, and communication with Diverse at this time became problematic. I called the store to see about pushing things back a few days, and the woman on the phone said that she could reschedule the floor prep, but the installation date was going to be a problem. Shawn, though, was out of town and no-one else could help. A few days later, after leaving a message for Shawn and exchanging emails, he emailed to say that the installer was booked for us. It all looked good. Then I got an email with the original date for the floor preparation, even though those dates had already been changed. It took a few emails back and forth to sort that out. On the scheduled day, Kevin arrived to do the floor prep. After assessing the amount of work to be done, Kevin called Shawn, who then called me to say that it would be $3225 to make the floor level enough to install the laminate. This was for about 600 square feet, and was higher than expected. The work was necessary, though, and I paid the invoice in advance. The floor prep went ahead but during the process, Kevin didn't tape up the perimeter properly, leading to a river of leveling compound flowing into laundry room in the basement. Kevin helped clean it up and there was no lasting damage, other than some ceiling drywall being torn down in the laundry room. Kevin took two days to finish the prep, and we continued with the renovations. The week prior to installation of the laminate, I got a voice-mail from Todd at Diverse, confirming the dates for the installation. Unfortunately, his dates were a week later than we had agreed upon. I called him immediately, and he told me that Shawn was on holidays and had asked Todd to call us to confirm. I did not understand why the dates had changed, and Todd said that he would call Shawn and get back to me. It turns out that the heatwave in August had slowed down their installers, and that they were not going to be available until that later date. We didn't have a choice, and had to reschedule some other things. It wasn't a big deal really, but the communication was unnecessarily confusing and stressful. On the day of the installation, Ziggy the installer walked in and said almost immediately that the floor preparation was unacceptable. Apparently, Kevin's work was not good enough and Ziggy would need to add more leveling compound, which would add a day to the job. They did the work well, but in the process, Ziggy didn't tape the perimeter at all, and leveling compound flowed down inside an interior wall and into my workshop area. We didn't notice it soon enough,and it hardened onto our basement floor. Thankfully, Ziggy came back that evening and chipped it all out. The new level also meant that our fireplace tiles are not even with the floor. To be honest, these problems don't affect the quality of the floor. The floor is beautiful and level, the baseboard is very well done and we are very happy with the final product. The whole process, though, could have been less stressful, and less "muddy." At no time did anyone come to check the work of the installers, and their communication wasn't great. If you go with Diverse, ask that they don't send Kevin, and ask the floor prep guy to double-check his taping. They do have nice product, though, and the initial price was good. We give them 3.5 stars.
Posted On

Responded on: Sep 19, 2018 05:00 PM

Good day Sean, I am happy that in the end you are happy with the end result which is beautiful new laminate professionally installed floors. As explained when you changed the schedule we would do our best to accommodate the changes as we are booked months in advance this does become a challenge for us. Unfortunately your install was taking place during the summer months and this also can prove to be a challenge with staff being on holidays, as was the case when you called in and your sales person was away. With respect to the levelling compound, there was a miscalculation by Kevin and the additional floor repairs that were required were done at no additional charge to yourself. Further with respect to material leaking through the wall our crews do take the utmost care to seal off the area, and unfortunately they did miss a spot. To our knowledge the areas were addressed and no further action was required. We are more than willing to address any and all concerns should you have any remaining issues. We apologize for any inconvenience this may have caused you and your family. Again should you have any questions, concerns with respect to your new flooring and the installation of the flooring please feel free to contact Shawn at 604-360-6292, or myself at 604-551-4690. We will be more than happy to address them accordingly. Sincerely Todd, Shawn and our team at Diverse Flooring
adrianwalker
Sep 17, 2018
Bedroom hardwood flooring Very efficient and competent installation. The oak flooring was well-installed and the two installers, Brian and AJ were very pleasant to work with. The end result is beautiful and perfectly matches the earlier living room flooring.
Posted On

Responded on: Sep 21, 2018 05:00 PM

Good day Adrian, Let me start by thanking you for choosing Diverse Flooring for your flooring project for your home. Glad we were able to come up with a match to your existing hardwood. I will be sure to pass your comments along to our installation team. Lastly thank you for taking time from your busy schedule to provide us with such kind words, we hope you enjoy your new oak floors for years to come. Should you ever have any questions please do not hesitate to call or email anytime. Sincerely Todd & Shawn Farina Owners at Diverse Flooring
Roamer Roo
Sep 08, 2018
Great selection. Friendly staff who went out of their way to help us get our carpet installed quickly. Installer did a fantastic job & had our two rooms done very quickly. Would totally recommend Diverse Flooring. Very responsive to questions. Thank you all!
Posted On

Responded on: Sep 09, 2018 05:00 PM

Good evening Romy, First off thank you for choosing Diverse Flooring to assist you with the sale and installation of new Smartstrand Silk Reserve carpet, for your new home. It was an absolute pleasure to work with you and we are very happy that we were able to meet your expectations for product and service. Should you ever have any questions or concerns please do not hesitate to call, email or simply stop by the store and we will be more than happy to assist you. Further thank you for taking time from your very busy schedule as we know you are moving in to your new home, to provide such a kind review for us. Sincerely Todd, Shawn Farina and our Team at Diverse Flooring
Cheryl Konnert
Sep 02, 2018
Diverse Flooring does it again! Bryan and AJ were fabulous installers and didn't quit till the job was done as we were moving in the very next day.... they were very clean, fast, professional and did an outstanding job. I am so happy with my choices for carpet and Alterna tile.... Big Big thanks to Todd and Sherryl as well, for being so great throughout the process. I highly recommend Diverse and will continue to use them for years to come!
Posted On

Responded on: Sep 06, 2018 05:00 PM

Thank you Cheryl and Jeff for choosing Diverse Flooring for your new home flooring project. So glad we were able to deliver the quality and service you deserve. We are quite sure you will be happy for years to come with your new Mohawk Smartstrand carpet and Armstrong Alterna Engineered stone. Lastly the Team at Diverse Flooring really appreciates you taking time from your busy schedule to provide such kind words. Should you ever have any questions, concerns or require any assistance please do not hesitate to call, email or simply stop by the store and we will be more than happy to assist. Sincerely Todd, Sherryl, Shawn Farina and our team.
Courtney Butler
Aug 22, 2018
We had Diverse install carpet and laminate throughout our 3000sqft home. It looks amazing, we love it. Thank you to Todd and staff for being friendly, reliable and overall great people to work with!
Posted On

Responded on: Aug 21, 2018 05:00 PM

Good day Courtney, We very much appreciate you trusting our company with your new home flooring project. We hope you enjoy your new Mohawk Smartstrand carpet and Revwood Plus laminate for years to come. Glad we were able to meet your budget, timeline and complete the work to your satisfaction. Last item thank you for taking the time to provide us with such kind words, these really do mean a lot to us. Should you have any questions or concerns on your new flooring please let us know and we will be more than happy to assist you. Thank you Todd, Shawn Farina & the team at Diverse Flooring
Lee Elson
Aug 09, 2018
The staff were very helpful and informed on the products available. We were on a tight schedule and they made it happen within our timeframe. The installer who came to our home was courteous, efficient, and did an excellent job. We couldn't be happier
Posted On

Responded on: Aug 11, 2018 05:00 PM

Good day Lee, Thank you for choosing our team to provide your family with your new Mohawk Smartstrand Silk. We appreciate your support and if you ever have any questions or we may be of assistance in anyway please do not hesitate to call, email or simply stop by the store and we will be more than happy to assist. Further thank you for taking the time to provide Team Diverse Flooring with you kind words.
Granite House
Jul 24, 2018
New carpet We had Diverse install new carpet in our living and dining rooms. They did a great job and it looks fabulous. It was obvious from the first that customer satisfaction was paramount to Diverse. Thanks to Todd and his crew for such a wonderful job. We’ll have no hesitation in calling Diverse for our next flooring job.
Posted On

Responded on: Aug 12, 2018 05:00 PM

Good day George and Marie, Thank you thank you for selecting Diverse Flooring to furnish you with your new Karastan carpet from Mohawk. We are thrilled that it turned out so nice, the way the both of you tied in all the colours looks amazing, who would have thought the Burnt Orange carpet would look so good. Well obviously you knew what you were doing, great job. We very much appreciate your understanding, when the first roll came in defective and we made the judgment call not to install, and reorder a fresh new roll. I know this was frustrating but better to do it right. Lastly we appreciate you taking the time from your busy schedule to provide us with such kind words. If you ever have any questions or concerns please do not hesitate to call, email or simply stop by the store and we will be more than happy to assist you. Take care and enjoy your newly renovated home it looks great. Sincerely Todd, Shawn Farina owners at Diverse Flooring and our Team.
Mike Lory
Jul 11, 2018
Great service from the sales rep, Darrell. After carpet selection, the installation was done by a great professional that Diverse scheduled. They were courteous and on time. I would recommend Diverse Flooring to anyone looking for flooring.
Posted On

Responded on: Jul 12, 2018 05:00 PM

Good day Mike, Thank you for choosing Diverse Flooring for your Mohawk Smartstrand carpet, we are sure you will be happy with it for years to come. Further we appreciate you taking time from your busy schedule to provide such kind words for our Sales and Installation team. Should you have any questions or concerns please do not hesitate to call, email or simply stop by the store anytime and we will be more than happy to take care of you. Sincerely Todd & Shawn Farina Owners at Diverse Flooring
Chelanne Grostad
Jul 10, 2018
Great experience from start to finish with Sales to installation. A bit expensive $$$ but probably worth it in the long run. Thank you Darrell, Sam, Brian and Alex
Posted On

Responded on: Jul 14, 2018 05:00 PM

Good day Chelanne, Thank you for choosing Diverse Flooring for your flooring project. We are happy that we were able to take care of you on this project and we trust that you will be happy with your new Beaulieu Expedition vinyl plank. Unfortunately the cost to correct the work previously done by the other contractor and the other issues with the floor substrate did prove to be a bit of an extra cost you probably were not prepared for. But at the end of the day, you are correct it will be well worth it in the long run, as you will enjoy your new flooring investment for years to come headache free. Further we appreciate your taking the time from your busy schedule to provide us with such kind words. If you have any questions, or concerns please do not hesitate to contact one of us at Team Diverse Flooring and we will be more than happy to take care of you. Sincerely Team Diverse
Robert Grieve
Jul 10, 2018
Good customer service.
Posted On

Responded on: Jul 12, 2018 05:00 PM

Good day Robert and Carolyn, Thank you for choosing Team Diverse Flooring we are super happy that we were able to take care of you on the purchase and installation of your new Beaulieu Expedition vinyl plank. It is so nice to hear from clients when they are as happy as you were in the store yesterday. Should you have any questions, or concerns please do not hesitate to call, email or simply stop by the store and we will be more than happy to take care of you. Sincerely Todd, Shawn Farina and the Team at Diverse Flooring
Anne
Jun 29, 2018
Excellent service Excellent hardwood installation completed prior to moving into my new place. Could t have been any smoother. Expert knowledge. Expert installation. Very fast response to any questions or concerns. Diverse even arranged for my gas stove to be disconnected professionally.
Posted On

Responded on: Jun 28, 2018 05:00 PM

Good day Anne Thank you for your kind words and for selecting our team at Diverse Flooring to assist you with your new engineered hardwood project. It was a pleasure working with you and we are glad we were able to meet and exceed your expectations. Should you have any questions please do not hesitate to call, email or simply stop by the store and we would be more than happy to take care of you. Sincerely Todd & Shawn Farina
Anne McGuinness
Jun 29, 2018
Excellent service. Quality installation.
Posted On

Responded on: Jun 30, 2018 05:00 PM

Good day Anne, Team Diverse Flooring would like to thank you for your support as well your kind words. Know that if you have any questions or concerns with your purchase please do not hesitate to call, email or simply stop by and we would be more than happy to assist. Thanks again from all of us at Team Diverse Flooring.
Beni Bennett
Jun 21, 2018
Good selection and great service. Couldn’t ask for more
Posted On

Responded on: Jun 21, 2018 05:00 PM

Good day Benni, Thank you for your kind words we appreciate your support. If you have any questions or concerns please do not hesitate to call, email or simply stop by the store anytime and we will be more than happy to assist. Sincerely Team Diverse Flooring
Linda Gysbertsen
Jun 11, 2018
The staff is very helpful in picking out floors and carpets that match your personality. I Love my floors and carpets . The installers are great , they clean after them selfs . I would highly recommend them . Thank you
Posted On

Responded on: Jun 10, 2018 05:00 PM

Hi Linda, Well thank you for your support and your kind words. We really hope you enjoy your new Mohawk Smartstrand, and your Armstrong vinyl flooring. We are happy that we were able to look after you both from the design consult stage, to the service provided by our team of installers. Sincerely Todd and Shawn Farina owners at Diverse Flooring
Shane Koka
Jun 01, 2018
Very knowledgeable staff, tremendously helpful. Provide excellent customer service.
Posted On

Responded on: Jun 01, 2018 05:00 PM

Good day Shane, Thank you for your kind words, we very much appreciate the support you have given us and we look forward to working with you in the future. Hope you enjoy your new floors. Sincerely Team Diverse Flooring
Sig Hupfauf
May 31, 2018
Very satisfied with our purchase and install, Brian knocked it out of the park. It’s an old house and it’s never looked better the new carpets did the trick. We wanted a quality installation and we got it. Diverse is a good company and they make sure you will be satisfied, thanks Darrel.
Posted On

Responded on: May 30, 2018 05:00 PM

Good evening Sig, Thank you for choosing the team at Diverse Flooring. We appreciate your support and your taking the time to provide such kind words. Please do not hesitate to contact us should you have any questions or concerns with respect to your new carpet. We hope you will enjoy your new carpet for many years to come. I will be sure to pass your comments along to Darrell and Brian. Sincerely Todd Farina owner
Brad Wilson
May 24, 2018
This is a one stop shop for all your flooring. Everyone is very knowledgeable and friendly, I would not hesitate to recommend them to anyone. I've been going to them for many years without any problems.
Posted On

Responded on: May 26, 2018 05:00 PM

Good evening Brad & Kathy Thank you for stopping by yesterday, we very much appreciate your patronage over the years. It was my pleasure to assist you last night. I hope you enjoy your new home, and your new Luxury Vinyl Tile. Should you have any questions or require further assistance please do not hesitate to call, email or simply stop by the store. Thank you for taking the time to provide such kind words this is also very much appreciated. Until next time take care. Sincerely Todd, Shawn Farina and the Team at Diverse Flooring
d.durant
May 20, 2018
Living room , dining room , entrance hallway Level living room floor , install Mohawk laminate in living room , dining room and hallway. Build two stairs , one from living room to hallway and one from dining room to living room
Posted On

Responded on: May 19, 2018 05:00 PM

Good day Dave, Thank you for trusting Team Diverse Flooring with your new waterproof laminate purchase, we hope you will enjoy your new Revwood Plus for many years to come. Should you have any questions or concerns please do not hesitate to call, email or simply stop by the store and we will be more than happy to help. Further we would like to thank you for taking the time to provide us with your review. Sincerely Todd, Shawn and the Team at Diverse Flooring
Clearbrook
May 15, 2018
New floors Diverse Flooring had the product I was looking for, and at very competitive prices,.. Shawn sent over a different installer Sam & Allen, not only are they hard working they are competent and completely trust worthy. I would definitely recommend diverse flooring and highly recommend Sam & Allen to do the install. Thank you !
Posted On

Responded on: May 15, 2018 05:00 PM

Good day Ronald Thank you for choosing Diverse Flooring and trusting us with your flooring project. We also appreciate you taking time from your busy schedule to provide us with your feedback. We trust you will enjoy your new engineered hardwood for many years to come, and should you have any questions or concerns please do not hesitate to contact us directly and we will be more than happy to assist you. Take care Sincerely the Team at Diverse Flooring
Ronald Klarenbeek
May 15, 2018
Diverse Flooring had the product I was looking for, and at very competitive prices,.. Shawn sent over Sam & Allen not only are they hard working they are competent and completely trust worthy. I would definitely recommend diverse flooring and highly recommend Sam & Allen to do the install. Thank you !
Posted On

Responded on: May 20, 2018 05:00 PM

Good day Ronald First off I wish to extend a sincere thank you for choosing the Team at Diverse Flooring on your flooring purchase and second on taking time from your busy schedule to provide such kind words for our team. We trust that you will be happy with your new engineered hardwood from Beaulieu Canada and the installation for many year to come. Should you ever have any questions or concerns please do not hesitate to contact us and we will address them for you. Again thank you from the Team at Diverse Flooring Sincerely Todd and Shawn Farina
Bonnie McKie
May 02, 2018
Fantastic experience working with Shawn at Diverse Flooring. Excellent service, great communication, skilled/efficient installers and the softest carpet means I now have the happiest feet in the city!
Posted On

Responded on: May 07, 2018 05:00 PM

Good day Bonnie, Thank you for providing Diverse Flooring with the opportunity to assist you with your new flooring requirements, and in the case new Carpet. We further appreciate you taking time from your busy schedule to provide such kind words. They really do mean a lot, so thank you. Sincerely the Team at Diverse Flooring
Jan and Deborah Crump
Apr 09, 2018
We recently had new flooring installed by the team at Diverse Flooring . After the carpets.were removed it was evident that there were a number of issues that had to be resolved prior to installing the vinyl plank flooring we had selected . I was shown the problem areas and explained the procedure required to prep the floor .The job involved extensive leveling ( utilizing plywood/concrete floats ) over large areas of our existing plywood floor . Kevin the installer was very professional and helpful thru the entire process . We are very pleased with the great service and finished product and would highly recommend Diverse Flooring
Posted On

Responded on: May 16, 2018 01:19 PM

Good day Jan and Deborah, Sorry for our late reply to your kind words. We truly appreciate your support in selecting Diverse Flooring to provide your new Luxury Vinyl plank, we hope that you will enjoy your new flooring for years to come. Should you have any questions or concerns please do not hesitate to contact us and we would be more than happy to assist you further. Sincerely Team Diverse Flooring and Owners Shawn and Todd Farina
Alicia Jacobson
Feb 14, 2018
We had vinyl plank installed on our entire main floor and are very happy with the results! The job was well done and done quicker than promised! We have already recommended Diverse to 2 of our friends.
Posted On

Responded on: May 16, 2018 06:55 PM

Good day Alicia, Sorry for the late reply. Thank you for trusting Diverse Flooring with your flooring investment in your family home. We are happy that we were able to meet your expectations, and hope that you will enjoy your new vinyl plank flooring for many years to come. Should you ever have any questions or concerns please do not hesitate to contact us anytime and we will be more than happy to assist you. From the Team at Diverse Flooring we thank you.
Kathy Pierce
Feb 04, 2018
Great service, products and installation. Price is competitive. Enjoyable to work with.
Posted On
Private User
Feb 02, 2018
Rug replacement We needed rug replacement done by a specific time and it was tight. Not only did they meet it but were able to move it into a better time frame so that it done after the painters and final cleanup. We have used them before and will keep using them again. Our tenants were more than pleased with the work and the carpet! Good job guys!
Posted On
Alicia Morgan
Dec 15, 2017
I purchased laminate flooring for my townhome, and had a really hard time deciding what i wanted. Shawn and Todd were both really great and patient in showing me many different options and colours. In the end I chose the Harbour Oak Grey and it looks fantastic in my home. Thank you Diverse flooring !!!
Posted On
Nicole Bennett
Dec 12, 2017
As someone who knows nothing about flooring, I was pleasantly surprised at the detail to customer care. Not only did Shawn go over the pros and cons of each product we were interested in, he also asked pertinent questions about where the product would be going, what we would be using the rooms for (in other words he wanted to make sure the product was right for where we wanted it installed). His professionalism, knowledge, genuine interest , everything was on time, on budget, staff were great and they even followed up to make sure we were happy!
Posted On
Amanda Lennie
Dec 12, 2017
Diverse Flooring has been named the Best of 2017 Winner for the 3rd time by HomeStars. How does this happen if you have horrible customer service? Simple answer, it doesn't! This company has exlempentary customer service! They go above and beyond to make sure you are happy with the installation and product. We had our luxury vinyl flooring and carpets installed before we moved into our new home. Shawn Farina recommended the type of flooring we should get and it is even more beautiful than we imagined. I highly recommend them overall especially in the customer service aspect, nowadays, customer service isn't what it used to be and I am one to appreciate the "old school" mentality of what real customer service should be. Customers service goes above and beyond the install, it's after the install when you have questions and concerns and the company still gives you the time of day. Thank you for making our first house a home Shawn Farina and Todd Farina.
Posted On
Amanda Lennie
Dec 12, 2017
Great Customer Service Absolutely the best customer service by far! Thanks Shawn Farina for recommending the perfect flooring for our new "old" home. They went above and beyond to fit us in for installation before we moved in. We are so happy!!! I give this company 10/10 because they are experts at recommending the type of floor/carpet that fits your lifestyle/needs, any company can sell you floors but they are exceptional!
Posted On
Di & Steve
Nov 28, 2017
new laminate flooring in living room and dining room We highly recommend Diverse Flooring! They were professional, helpful, quick and communicated excellent. We had specific timing issues and they were able to accomodate. Shawn was great to deal with and Kevin the installer was fantastic! A pro! WE will definately use again and refer our friends and family to them for sure. Very happy with overall experience 10 out of 10!
Posted On

Responded on: Nov 27, 2017 04:00 PM

Good evening Dianne and Steve, Thank you for choosing Diverse Flooring for your flooring renovation and for taking time from your busy schedule to provide such kind words for our team. We trust you will be happy with your new Kronotex German laminate for many years to come. Should you have any questions or concerns please do not hesitate to call or email anytime, and we will be more then happy to address them for you. Again thank you from the Team at Diverse Flooring Sincerely Todd & Shawn
Dianne Rowland
Nov 28, 2017
10 out of 10! Great people to deal with, very helpful, professional - know their stuff. Excellent installation, great installer Kevin. Overall, a great experience, very happy we went with them and would highly recommend using them. Very happy with our new floors!
Posted On
Kim & Lyle
Nov 02, 2017
Tile & Carpet Replacement We cannot say enough good things about Diverse Flooring and the job they did from beginning to end. Darrell was amazing and very helpful and he suggested a laminate color that we went with and are so glad we did. He also suggested doing the kitchen (meant ripping out all the tile) and we finally agreed with him and again are sooo happy we did. Thanks Darrell for your expert opinions. A huge thanks to Ziggy the installer as he did an amazing job in very short time. It was all alot of work but is very rewarding seeing it all done. Thanks again Diverse.
Posted On
Shane Hendrickson
Nov 01, 2017
Great staff, great products, pro installation. Wouldn't hesitate to recommend them to anyone. Next time we need a flooring upgrade they will be our "go to" place.
Posted On
Nicole Hadden
Oct 30, 2017
AMAZING!!!!!!! I am repeat customer and I would never go anywhere else. Todd is super knowledgeable and Denny was helpful and very flexible. Brian and AJ are fantastic and it was fabulous having them in our home. Thank you so much!!! I will be singing your praises all over town.
Posted On

Responded on: Oct 29, 2017 05:00 PM

Good day Nicole, Let me start off by thanking you for your continued support, further we very much appreciate you taking time from your busy schedule to provide such kind words of praise for our team at Diverse Flooring. We hope you will enjoy your new flooring and should you ever have any questions or concerns please do not hesitate to call, email or simply stop by the store and we will be more then happy to assist you. Sincerely Todd, Shawn Farina and the team at Diverse Flooring.
Daniel Cook
Oct 09, 2017
After purchasing our home in PittMeadows we went on the hunt for new floors. With so many options the guys were great and took the time to explain the pro's and con's of each product. We landed on a click together vinyl. Todd was great with putting together a very fair pricing package for us. A couple weeks later the install was done and we are amazed with the result. The after sale care has also been great. Todd was in touch with us within hours of a small concern we had, they came out right away and made it right. Great company, great service. And be sure to request Ziggy for your install. The guy is amazing. Cheers guys The Cook family
Posted On

Responded on: Nov 04, 2017 05:00 PM

Good day Daniel and Robyn, I would first off like to thank you for trusting our team at Diverse Flooring ...Good day Daniel and Robyn, I would first off like to thank you for trusting our team at Diverse Flooring with the flooring for your new family home. Nothing pleases us more then to have clients so satisfied with their experience, from the initial sales consultation, to the installation process and as equally important the product selection. We are sure that you will be happy with your new vinyl plank from Beaulieu Canada for years to come, and should you ever have any questions, concerns or require further assistance please do not hesitate to call, email or simply stop by the store and we will be more then happy to look after you. Further thank you for taking the time to provide our team with such kind words, this is very much appreciated. Sincerely Todd, Shawn Farina and the team at Diverse Flooring
JuliaYe
Oct 08, 2017
3 Bed rooms and Living room carpet Installation Brian and AJ come to our house to remove old carpet and move furnish and Piano, and install new carpet just before Thanksgiving day. We Very Appreciated for their professional skills and made every detail to be perfect. Especially Brian has 30 years' experience of Carpet installation, His Efforts, skills and customer service are well recognized by us. Many Thanks!
Posted On

Responded on: Oct 07, 2017 05:00 PM

Good day Julia, Thank you for choosing Team Diverse Flooring for you carpet project. I am glad that we were able to meet all your requirements, the service from our sales /design team to assist you with product selection, to our installation team. Once again thank you for your support this is very much appreciated. Should you have any questions, concerns or require any assistance please do not hesitate to call, email or simply stop by the store anytime. Sincerely Todd Shawn Farina and the Team at Diverse Flooring
Carol
Oct 01, 2017
Quality Work The team at Diverse Flooring are great at what they do. I was replacing a poorly installed engineered hardwood floor in a condo. Shawn noticed right away that the original floor wasn't flat. Despite the extra expense and time to get it fixed, they still finished the job on time. Their work is top quality. Not only does the new engineered hardwood floor look fantastic, but it feels much better too. I would highly recommend Diverse Flooring.
Posted On

Responded on: Sep 30, 2017 05:00 PM

Good day Carol First off thank you for trusting Diverse Flooring with your new engineered hardwood flooring project. As you are aware it is so important to have the floor with in manufacturers requirements in order to have a proper installation and warranty on both material and labour. It takes a little longer to do it right and may add expense, but in the long run the floor will look, feel and preform properly and have much more longevity. I am glad we were able to accomplish this for you and that you now have a beautiful new floor that you will enjoy for years to come. Further thank you for taking the time to provide Team Diverse with such kind words. Should you have any questions, or concerns please do not hesitate to call, email or stop by the store anytime and we will be more then happy to assist you. Sincerely Todd, Shawn Farina and Team Diverse
Beni Bennett
Sep 30, 2017
Posted On
Christopher Anderson
Sep 26, 2017
Good people, Darrell was helpful, friendly and a pleasure to deal with. Not the cheapest, nor the most expensive, but service was great, product was what we needed and the installation was fast and professional. Happy to recommend these folk.
Posted On
AliciaJ
Sep 19, 2017
Vinyl Plank Flooring and Installation Excellent service both at the store when picking out the flooring and on installation as well! Very happy with the new floors and will definitely return to Diverse when we are ready to replace our upper level floors!
Posted On

Responded on: Sep 18, 2017 05:00 PM

Good day Alicia, Thank you for providing Diverse Flooring with the opportunity to look after your flooring project, and we are happy that you are pleased with the end result. I hope you enjoy your new Beaulieu Expedition vinyl plank. Further we very much appreciate you taking the time to provide Team Diverse with such a kind review. Should you have any questions or concerns or require further assistance please do not hesitate to call or email anytime. Once again thank you from the team at Diverse Flooring Sincerely Todd & Shawn Farina
Sandra H
Aug 06, 2017
Vinyl Floor Installation Brian and AJ did an excellent job of installing our new vinyl planking floors. After an inconvenient mixup with Diverse Flooring, Brian and AJ were incredibly accommodating in changing their schedules to get the work done. Brian worked very long days, and gave up time on the long weekend to make sure everything was done for us. And he made sure it was done very well. We are extremely happy with the beautiful job they did in our home.
Posted On

Responded on: Aug 05, 2017 05:00 PM

Good day Sandra, Thank you for taking the time to provide your review. We are happy that you are satisfied with the with the supply and installation of your new flooring. Thank you for your understanding with the scheduling, our contractor had been scheduled and work orders had been sent to him in advance. Unfortunately he some how double booked himself. But being the stand up fella that he is he made it right. Again we are happy that you are pleased and should you require any further assistance with your purchase, have any questions or concerns please do not hesitate to call or email at anytime. Sincerely Todd, Shawn Farina & Team Diverse
HomeStars
Aug 02, 2017
Kitchen renovations Excellent service from Shawn and Brian and AJ the installers, they seemed very good at their job , we love the floor. Will definitely go back when I redo my carpet upstairs..
Posted On

Responded on: Aug 01, 2017 05:00 PM

Thank you for first off choosing Team diverse Flooring and second for taking time away from your busy schedule to provide this great review of the service received by Shawn and by our installation crew. We are happy when our client's are happy. Should you ever have any questions or concerns about your investment in your home please do not hesitate to call or email anytime, we will be more then happy to assist you. Sincerely Todd & Shawn Farina
Pleased Client
Jul 14, 2017
New carpeting for home It's not very often I will take the time to write a review, but it is certainly worthy for the great service I received throughout my carpet purchase and installation. Thank you kindly Shawn for all your help! Brian and AJ, thank you for your timely work and being so pleasant to deal with!
Posted On

Responded on: Jul 13, 2017 05:00 PM

Good day and thank you for the kind words of praise. Our goal is to have our clients satisfied with their investment in their home. Team Diverse Flooring is thrilled to have been a part in your satisfaction and Happiness. We look forward to working with you in the future and should you have any questions or concerns, please do not hesitate to call or email anytime. We hope you enjoy your new carpet for many years. Sincerely Todd & Shawn Farina
Calvin
Jul 13, 2017
12 Windows with new Trim and 3 Doors Bryan at House Smart was an expert consultant. He really took the time to learn what we wanted. He was patient and came out multiple times to ensure what we were ordering was what we wanted. He offered solutions and showed us the samples and went over photos of past work. Jason the Lead Installer and his crew were all wonderful and professional. We highly recommend Bryan, Jason and House Smart Home Improvements. Calvin
Posted On
Chris in
Jun 11, 2017
Flooring Reno This was by far the best part of our reno. Denny was amazingly helpful & meticulous when measuring the job. He also had great ideas & advice regarding the flooring as well as other aspects of our reno. Brian & AJ were awesome guys. They conducted themselves in a professional manner at all times & did an awesome job. Our place looks fantastic & we are so glad we went with Diverse. We have already recommended them to friends that are also renovating. I will definitely use them again if the opportunity arises in the future.
Posted On

Responded on: Jun 10, 2017 05:00 PM

Good day Chris, Let me begin by thanking you for choosing Diverse Flooring to look after your new flooring requirements and we appreciate you taking the time to provide such a nice review. We look forward to working with you in the future, and also taking care of your family and friends that you may refer to Team Diverse Flooring. Should you ever have any questions or concerns, please do not hesitate to call or email anytime and we will be more then happy to address them for you. Sincerely Todd, Shawn Farina and the team at Diverse Flooring
Larry
May 05, 2017
Kitchen flooring in basement Had vinyl plank flooring installed over old lineoleum (which was on concrete). The installers arrived almost an hour early-how often does that happen. They worked all day , left about 7 as they could not do anymore that day. Came and finished up project and the floor looks great. Brian did a terrific job on the installation along with helper AJ (I think that was his name). We are very happy with the product and the installation. Had used Diverse 6 years ago to install laminate throughout upper part of house and did not hesitate to go back to them. We have had many compliments on their work and products! Larry and Jean
Posted On

Responded on: May 04, 2017 05:00 PM

Good day Larry and Jean Well let me start by thanking you on several fronts, 1) for trusting and providing the opportunity to work with you once again 2) for taking the time from your busy schedule to provide Diverse Flooring and our flooring installation crew with such kind words of praise. We appreciate your support and trust you will enjoy your new vinyl plank ( LVP ) for years to come. We look forward to working with the you again. Take care and if we may be of further assistance with any questions you might have please do not hesitate to call, email or simply stop by the store anytime. Sincerely Team Diverse Flooring, Shawn and Todd Farina
Alexandra
Apr 11, 2017
Bathroom & carpet installation My husband and I have really enjoyed working with Denny. There were some minor issues throughout the two installations that we navigated smoothly and very professionally and for that reason I would highly recommend them for your next project. In fact, we are looking at doing our main floor in hard wood and will continue working with Diverse Flooring for this project.
Posted On
Joe Gabara
Apr 09, 2017
They are the best flooring company I've ever dealt with. From start to finish, Todd made it simple. We got all new carpet and laminate, with heated floors underneath; I couldn't be happier. And their workmanship is also amazing. Thanks
Posted On
anna nagy
Apr 04, 2017
carpet replacement I would like to thank Brian and A J of Diverse Flooring. They did a wonderful job of carpeting half my home in about half a day. My rooms are beautiful , and they were great to work with did everything according to my wishes. Thanks Deni for setting up the job so fast job well done. Anna Nagy - Pitt Meadows
Posted On

Responded on: Apr 03, 2017 05:00 PM

Good day Anna, Thank you for choosing Diverse Flooring and our team of professional to assist you with your home renovation. Further we appreciate your time in providing this review for us. It was certainly a pleasure to work with you and we all look forward to working with you in the future. Should you have any questions, or concerns please do not hesitate to call or email anytime. We will be more then happy to assist you. Sincerely Todd, Shawn Farina and Team Diverse Flooring
Dennis E, Maple Ridge
Mar 01, 2017
Laminate Flooring, hallways, stairs, laundry, pantry, closets This is the third time we've used Diverse Flooring, as we continue to upgrade flooring in our house. We are very happy with the entire project, which included selection, purchase, booking and 3 days of installation. The Diverse Flooring Team was helpful, easy to work with and informative throughout. No concerns, no problems, we will use Diverse again.
Posted On

Responded on: Feb 28, 2017 04:00 PM

Good evening Dennis, We appreciate your continued support over the years. Thank you for the kind words and the time taken from your busy schedule to provide us with this review. We hope you enjoy your new flooring for years to come. If you have any questions, concerns or we may be of any assistance please call or email anytime. Sincerely Todd & Shawn Farina
Denis in Maple Ridge
Mar 01, 2017
Carpet installation very pleased with carpet installation. On installation error in calculating area was discovered however they stayed true to original cost/estimate/contract. Installer was very good, personable. Old carpet and underlay was removed, new installation done in good time without any damage. Great product, great service. Next up will be having them replace/install laminate flooring.
Posted On

Responded on: Feb 28, 2017 04:00 PM

Good morning Dennis Thank you for taking the time to provide Team Diverse Flooring with such a nice review. We appreciate your support and please do not hesitate to call or email myself directly if you have any concerns or require further assistance. Until next time take care and enjoy your new carpeting. Sincerely Todd Farina
Guillermo
Feb 26, 2017
Excellent products, outstanding service My wife and I are very happy to have chosen Diverse Flooring as the flooring supplier and installer for our basement renovation. From the moment we walked in the store and started talking to Shawn we felt we were in the right place. These guys are so good that they were booking installations one or two months in the future, but we thought it would be worth the wait. We ended up installing a high-end laminate product made in Germany, some beautiful vinyl and carpet as well. All of them at very competitive prices. Besides the great products we picked, I must say that the post-installation service was phenomenal. We did come across a couple of issues with the laminate floor installation and they were resolved timely without hesitation and minimal disruption and, needless to say with no mess. As a standard practice, Diverse always follows-up with their customers to make sure they are completely satisfied. I can't say enough good things about Diverse Flooring we will not hesitate to call them for the upcoming stages of our renovation.
Posted On

Responded on: Feb 25, 2017 04:00 PM

Good evening Thank you for kind words and for choosing the Team at Diverse Flooring. It was with great pleasure to assist with your family home new flooring requirements. We are confident that you will be happy with your new Krontex laminate for years to come. Should you ever have any questions, concerns or assistance in the future please do not hesitate to call or email and one of our team members will be sure to take care of you. Once again our sincere thank you and appreciation. Todd & Shawn Farina
Tricia McLeod
Jan 18, 2017
Flooring I have dealt with Diverse Flooring on two occasions. The first time they laminated my kitchen/family room area and recently they have carpeted the rest of my house. On both occasions I found them easy to deal with, honest, helpful and knowledgeable. Todd came to my house, measured, answered my questions and gave valuable advice. The front line workers - were very efficient and pleasant to deal with, and went above and beyond to make the actual project go smoothly. I have no hesitation in advising anybody to contact Diverse for their flooring/ carpeting needs
Posted On

Responded on: Jan 17, 2017 04:00 PM

Good evening Trish I wish to thank you once again for trusting Diverse Flooring with your family home project. It was a pleasure to work with you as always. I would also like to thank you for taking the time to provide such praise. I hope you enjoy your new carpet in your home and your laminate still looks great. I will be sure to let the crew know how happy you were with their service. If you have any questions please do not hesitate to call or send me an email anytime. Thanks again Sincerely Todd Farina owner of Diverse Flooring
V. Hark
Jan 16, 2017
install flooring in mudroom, laundry/bathroom We had Diverse install flooring in our mudroom and laundry /bathroom. The floors were pretty uneven and we were concerned about how expensive it would be to have them levelled. We need not have worried as from the first visit to the Showroom Shawn was very helpful and suggested the same product we wanted but in another colour that was on clearance price and that worked for us as seniors it is always nice to save money. Shawn came out to measure up and as we wanted an accurate cost of the floor levelling, Brian the installer came to our home to get a better idea of what was involved. It was also suggested that we had both projects done at the same time which would also save us more money on the installation as both areas are small. We were very happy with the quote that also included having the baseboard installed by Diverse. Brian and AJ were wonderful and completed the work very efficiently. We are very happy with our new floors and should we require any flooring in the future will definitely choose them again. Thanks to the rest of the Diverse team as well for also being so helpful .
Posted On

Responded on: Jan 15, 2017 04:00 PM

Good evening Mr. & Mrs. Hark, First off thank you for trusting Diverse Flooring with your family home project and secondly for taking time to provide our team with such kind words. It was a pleasure to work with the both of you. I am glad we were able to come in under budget on your new Armstrong Engineered stone. Should you have any questions or concerns about your new flooring please do not hesitate to call or email anytime. Sincerely Todd Farina owner at Diverse Flooring
New Laminate Flooring
Dec 15, 2016
Laminate flooring We had Diverse Flooring install laminate flooring in our family room, kitchen, downstairs bathroom, and office. They also replaced the vinyl flooring in our upstairs bathroom. We are very, very happy with the results. The floors look great and they are easy to maintain. Right from the beginning, dealing with this company was very easy. They provided a clear quote with honest advice on what would be the best product for our job. The installers, Brian & AJ were great to work with. They were professional, worked hard and were very efficient. We also felt very comfortable with them in our home as they were polite, respectful and brought a nice sense of humour to their work. We will happily recommend Diverse to anyone who needs flooring!
Posted On

Responded on: Dec 14, 2016 04:00 PM

Good evening Thank you for your kind words and for trusting Diverse Flooring with your family home project. Sorry for the delayed response, generally speaking we respond very quickly when reviews are recieved. We respond quickly becuase we value our client and the time they take from their busy schedule to provide Team Diverse Flooring with reviews. Should you have any questions about your new flooring or any concerns whatsoever please do not hesitate to call or email and we will be more then happy to look after you. Take care until next time Team Diverse Flooring Sincerely Todd Farina owner at Diverse Flooring
David Ng
Dec 09, 2016
Top notch customer service from the first day to the last, and even beyond. Their quote was thorough, with complete breakdowns of labor and materials, and they sent their best man to take care of a complication which was discovered long after the completion of the project.
Posted On
Nicklen
Nov 24, 2016
Carpet replacement We hired Diverse to replace carpets in our living room, dining room, upstairs hallway and two separate flights of stairs. We are very pleased with the service we received from the initial sales experience through to installation and payment. Everything went as planned. The Farina brothers were very helpful and friendly, and their concern for the quality of the product and the installation was obvious. We love our new carpets and would certainly trust Diverse with another project in the future. Thank you Todd, Shawn and team!
Posted On

Responded on: Nov 23, 2016 04:00 PM

Good afternoon Mr & Mrs Nicklen, First I wish to thank you for providing Diverse Flooring and our team, the opportunity to work with you on your family home flooring project. Also for taking time from your hectic schedule to provide such kind words, we very much enjoy hearing from our clients. We are pleased that you are happy with your new Dream Weaver carpet. If you have any questions please do not hesitate to call, email or stop by the store and we will address them for you; or if your require further assistance with a new project we will be there to look after you again. Take care and enjoy your new carpet. Sincerely Todd, Shawn Farina and Team Diverse Flooring
The Daver
Nov 20, 2016
Laminate, tile and carpet for entire home We found Diverse Flooring through their extremely positive reputation on HomeStars, and we were astounded by their customer service and quality of workmanship. We purchased our first home, a fixer-upper, and the biggest challenge was that the living room slab had partially sunk, after the house settled over its lifetime. Our initial consult was with Denny, who evaluated the worksite, took measurements, and later helped us picked the materials to be installed. He provided us a quote with a complete breakdown of the materials and labor costs so there would be no hidden surprises. Denny also handled the coordination of the Diverse team and his reassuring, can-do attitude will calm the worries any homeowner may have throughout the entire process. Kevin did an awesome job solving the problem of the sunken living room slab, and got the floor level in two days so that he could install the laminate flooring. Brian and AJ did a fabulous job with the tile and carpet. And many weeks after the job was complete, it was discovered that the flawed floor gave one more complication: some of the concrete used in leveling the main floor had seeped under the walls and made its way to the drain under the hot water tank. No one could have seen that coming, but when I called up Diverse Flooring for any potential solutions, Todd gave it priority without hesitation. Kevin came by the next morning, on his day off, to successfully clear the blockage after a few strenuous hours. In short, Diverse Flooring *CARES* about their customers, and that shows in the attitude and work from their employees. I highly recommend them for any flooring job and they will take care of you from the start to the finish.
Posted On

Responded on: Nov 19, 2016 04:00 PM

Good Day David, Thank you for choosing Diverse Flooring to help you through the process of choosing and supplying new flooring to your new family home. Nothing makes us more happy at the end of a day, then to have satisfied clients such as yourself and your wife. Further we appreciate your time and effort in providing such kind words regarding our team. We hope that you enjoy your new engineered stone, laminate and carpet for many years to come. Should we be of any assistance, or you require any concerns to be addressed, please do not hesitate to call, email or stop by the store anytime. We will take care of them for you. Sincerely Todd, Shawn Farina and Team Diverse Flooring
Deniz Stone
Nov 12, 2016
Posted On

Responded on: Nov 13, 2016 04:00 PM

Thanks for the review Deniz Stone!
Linda
Nov 11, 2016
Laminate flooring main level We were very impressed with the high level of customer service given from Diverse Flooring. From the purchase to installation of our floors they made sure everything was perfect and we were happy. I would definitely use them again and recommend Diverse Flooring to anyone who is needing a great flooring company. Thanks again for your amazing customer service.
Posted On

Responded on: Nov 10, 2016 04:00 PM

Hi Linda, Thank you for first off trusting Diverse Flooring and our team to assist you with your new flooring requirements. I am sure you will enjoy your new Armstrong laminate for year to come, and we look forward to working with you and your family in the future. Secondly thank you for taking the time to provide us with this review, we really appreciate you helping us with such a nice review. Should you have any questions, concerns or require further assistance in the future please do not hesitate to call, email or stop by the store anytime. We will be here to help. Sincerely, Todd / Shawn Farina and Team Diverse
Mario Barone
Nov 08, 2016
I have be dealing with Diverse Flooring for a number of years now and just recently had them replace my basement floor. They did a wonderful job. Darrell explained everything clearly and kept me informed during the job. The installers were very friendly and professional.
Posted On
Ron Paley
Nov 08, 2016
We had Diverse Flooring do all our flooring throughout our home just over a year ago. We were very satisfied with their products and service. We just had a minor floor repair done by Brian who is one of their installers. The prompt service was excellent and Brian did a fantastic repair. I would highly recommend Diverse Flooring for all your home improvements. Thanks again, Ron & Leanne Paley
Posted On
Dennis Lanthier
Nov 08, 2016
We now have new flooring and baseboards in our Cloverdale townhouse installed by Diverse Flooring. Shawn did an awesome job of estimating this work. He also made some great suggestions, and answered our questions and concerns in a very timely and friendly manner. The installers also did a fabulous job. From Ziggy who did the laminate flooring and most of the new baseboard installation, to Sam who installed our Armstrong Alterna Luxury Vinyl tile and baseboards in our kitchen and bathrooms - these installers worked very hard, were very diligent, friendly and professional. Overall, my wife and I are very happy and pleased with the whole experience in dealing with Diverse Flooring.
Posted On

Responded on: Nov 07, 2016 04:00 PM

Good evening Mr. and Mrs. Lanthier, Team Diverse, would like to thank both you for trusting us with your family ...Good evening Mr. and Mrs. Lanthier, Team Diverse, would like to thank both you for trusting us with your family home flooring project. We further thank you for your kind words and the time from your busy schedule to provide us with this review. Should you ever have any questions, concerns or if we may be of further assistance to yourselves, family or friends please do not hesitate to call or email us, and we will be more then happy to look after you accordingly. We are confident you will be happy with your new Mannington laminate and Armstrong Engineered Stone for years to come. I was just reviewing your file and see that we have worked for you several times now, we certainly appreciate your loyalty, and thank you once again. Take care until next time Sincerely Todd and Shawn Farina
Tim and Cheri Kooistra
Nov 08, 2016
Diverse Flooring was great. Prompt, knowledgeable and fairly priced. Overall a fantastic experience.
Posted On
Lars Peterson
Nov 08, 2016
Real great experience at helping select tile for our washroom. They have a small, but good selection and excellent service.
Posted On

Responded on: Nov 07, 2016 04:00 PM

Good evening Lars thank you for taking the time to provide us with your review. We appreciate you providing Diverse Flooring with the opportunity to assist with your selection of tiles. We look forward to helping you in the future. Take ...Good evening Lars thank you for taking the time to provide us with your review. We appreciate you providing Diverse Flooring with the opportunity to assist with your selection of tiles. We look forward to helping you in the future. Take care Sincerely Todd & Shawn Farina owners at Diverse Flooring
Linda Fraser Edlin
Nov 08, 2016
Love all the hardwoods you installed in our home! The workmanship is impeccable! The demolition was done so well with always a clean slate for the next day!! I would highly recommend Diverse!
Posted On
Jordan Honeyman
Nov 08, 2016
We recently had engineered hardwood flooring installed in our dinning room/living room area. This was our first home improvement. We chose Diverse Flooring based on many good reviews and we were not disappointed with the selection, customer service, installation team and after-care suggestion. We would not hesitate to recommend Diverse Flooring to anyone.
Posted On
Randy McInnes
Nov 08, 2016
We are renovating our house on a tight budget, we went to Diverse to see if they had any roll ends that might fit our master bedroom. The store was busy that day and even though we weren't going to spend a lot of money, Todd took the time to go find a piece of carpet that would work for us. We are very happy about this !! As renovations continued we went back to Diverse flooring to look for flooring for a down stairs bathroom and bedroom. We talked to Shawn and he helped us pick out some flooring, he then offered to come to the house and measure the rooms for us.What a great idea, we talked to Shawn about our on going renovations and he offered some great ideas and also answered questions about types of flooring that would work great for us as we have a large dog and was worried about using laminate flooring. Thank you Todd and Shawn !
Posted On
hannah johnston
Nov 08, 2016
From the moment I stepped in they welcomed me with open arms. If I had any questions they would answer me and help me with whatever I needed. There flooring choices were amazing I choose a Laminate from Mohawk. There installer was on time and did an excellent job.This was not my first time getting new floors but it was definitely the easiest and most enjoyable. I love my new floors Thanks Shawn
Posted On
Ramesh Ranjan
Nov 08, 2016
GREAT flooring selection here...maybe the best I've seen in all of Maple Ridge/Pitt Meadows/Coquitlam! Shawn was extremely helpful. Happy to support a local family business like this one.
Posted On
Carolyn Kaiser
Nov 08, 2016
We've been gradually redoing our flooring over the last 8 years and have found Diverse flooring to be consistently excellent in their product quality and service. Today we had our largest area of flooring redone and are extremely pleased with the quality of carpet we purchased and with the whole installation process. I wanted to make special note of the fact that on the first day of installation, our sales rep., Denny called to make sure that everything was gong well and that we were pleased with how our installers were working. Todd, one of the owners, called to check on how things were coming along and then he came to carefully inspect the quality of work and the product. He then advised us on how to maintain our warranty and how to care for our carpet. He checked on each aspect along the way of choosing our carpet, purchasing, installation and final satisfaction -- AMAZING! We are confident in not only the quality of our product, but in the response of Diverse Flooring if any concerns should arise in the future.
Posted On

Responded on: Nov 07, 2016 04:00 PM

Good evening Carolyn We very much appreciate you and your family's continued support over the years ...Good evening Carolyn We very much appreciate you and your family's continued support over the years and thank you for such kind words of praise. We know you will be happy with your selection of carpet, laminate and sheet vinyl flooring; and you can count on Diverse Flooring should you have any questions or concerns requiring our assistance now and in the future. Take care until next time :) Sincerely Todd Farina and Team Diverse
Payman Torkiyan
Nov 08, 2016
Awesome service from Shawn, who helped us pick the perfect floors for our new apartment.
Posted On
Lincoln Chan
Nov 08, 2016
Awesome flooring selection. The staff is super friendly and extremely helpful. They carry higher end products so they're a good choice if you're looking for quality. Prices are pretty good too.
Posted On
Bella Boop
Nov 08, 2016
Have known these guys for years will always recommend them to everyone
Posted On
Rob Wilson
Nov 08, 2016
My wife and I ran a renovation business for several years. The fellows at Diverse provided great service for both commercial and residential applications. We recently sold our house and in preparation for this we decided to replace most of the flooring on the ground floor with laminate. The timeline was extremely tight to complete the installation and get our house listed and Denny went above and beyond to help us out during this stressful time. We received nothing but compliments from people on the laminate and professional installation. Best of all, the folks that bought our house love it! Now we're in our new place and are in the midst of having our stairs carpeted. Once again Denny has helped us out by finding an economical quality carpet and the installer is coming within a week of us choosing the carpet! We highly recommend Diverse Flooring for all your flooring needs. Rob & Jo-Ann Wilson, Maple Ridge
Posted On

Responded on: Nov 07, 2016 04:00 PM

Good evening Rob and Joanne Thank you for your continued support over the years and thank you for your kind ...Good evening Rob and Joanne Thank you for your continued support over the years and thank you for your kind words. We are pleased that the Kronotex laminate you had us professionally install for you met with your expectations. Further we trust that you will be happy with the recent carpet we installed for you. Should you have any questions or concerns;!you know where to find us, and know we will be there to look after you. Sincerely Todd Farina and the Team at Diverse Flooring
Private User
Nov 07, 2016
New Hard wood flooring in Living Room and Dinning Room We have used Diverse in the past and are extremely satisfied so when we decided to re floor our living and dinning room floors they were our first choice. When they came to quote they were very helpful and and found us flooring which matched our existing floor in our kitchen. The installer Kevin did an excellent job and we are extremely satisfied with the work. We have no hesitation in recommending Diverse to our friends and neighbors. Margaret and Ian Monteith
Posted On

Responded on: Nov 06, 2016 04:00 PM

Good evening Margaret and Ian, My apologies for not responding sooner, generally I a respond very quickly as we very much appreciate you taking the time to provide such a nice review. So thank you for helping us with this review, and thank you for trusting Diverse Flooring once again to provide flooring to your family home. We hope you will enjoy your new engineered hardwood for many years. Please do not hesitate to call, email or stop by the store if you have any questions, concerns or require further assistance. Sincerely, Todd / Shawn Farina and Team Diverse Flooring
Leslie and David
Oct 04, 2016
Full home flooring and installation Diverse Flooring was recommended to us by a friend of mine. From the moment we walked into the store, until today when our installer Doug finished up, it has been a wonderful experience in every aspect. Todd and Shaun were awesome to deal with from the first moment we walked into the store. I cannot find enough words to describe how pleased I am with our installer, Doug. His work ethic is phenomenal for a young man his age, which from my experience is very rare. He clearly cares about everything he does and his work was perfect. He went out of his way to make us happy. He was on time and worked without a breath the whole week he was here. This was the best experience we have ever had with anyone we have hired before for anything....no comparison. Thank you Todd and Shaun and especially Doug, for all you did for us. You're awesome.
Posted On

Responded on: Oct 03, 2016 05:00 PM

Good day Leslie and David Thank you for your kind words and for taking the time to provide this review for Team Diverse Flooring. We hope you enjoy your new Mohawk laminate flooring. The product you have selected which is made by Uniclic, should serve you well for many years to come. Should have any questions, concerns or you or a family member require further assistance in the future please do not hesitate to call or email anytime. Sincerely Todd, Shawn Farina & Team Diverse Flooring
Tom and Sue Wilson
Jul 20, 2016
carpeting From the time we walked into Diverse Flooring, Amy took us under her wing and showed us the exact carpet and within our price range we wanted. She came up that very day and took measurements and within a couple of days, we had a quote. Arrangements were made to install the following week and we were very impressed by the efficiency of Bill and his partner who got the job done in one day. The carpet looks amazing and we highly recommend Diverse Flooring to anyone looking for excellent quality and efficiency in buying and installing carpeting in their home. Thank you Amy and the team at Diverse Flooring!! Tom and Sue Wilson of Maple Ridge
Posted On

Responded on: Jul 19, 2016 05:00 PM

Good day Tom and Sue, Thank you for trusting Diverse Flooring and our team from Amy in sales to our installation crew with your investment in your family home. We further appreciate you taking the time to provide such kind words of praise in the review provided. We hope that you are happy with your new Mohawk carpet for years to come. Friendly reminder please make sure you do regular vacuuming and further it is recommended by carpet manufacturers that you have your carpet professionally cleaned once every 12-18 months. Also that you retain your receipt for the professional cleaning, you will require this in case of a warranty claim against the material. Again thank you and if we may be of service in the future to yourself, your family or friends please do not hesitate to call or email. Take care and enjoy. Sincerely Todd, Shawn Farina and the Team at Diverse Flooring :)
Karin
Jul 08, 2016
laminate flooring in Livingroom, Bedrooms and hallway Shawn was my sales person and was very easy to work with. He did not try to upsell me and worked within my budget. I love the product we chose. Kevin was my installer and i can't say enough good things about him. He is very polite and a PERFECTIONIST with his work, even taking extra care in measuring the baseboards I was going to use and notching out the transition strips so the baseboard would fit with a professional finish. He is a hard worker and very kind. Kevin was at my home for 3 days doing the install and after each day he cleaned up after himself very nicely. I am looking forward to doing the rest of the flooring in my home this year with Diverse and will definitely be requesting Kevin to do the installing.
Posted On

Responded on: Jul 07, 2016 05:00 PM

Good day Karin, First off thank you for providing Team Diverse the opportunity to work with your on your family project. I appreciate you taking the time to provide such a nice review to Diverse Flooring and our team. We look forward to working with you in the future and should you have any questions or concerns about your new Kronotex laminate flooring please do not hesitate to call or email anytime and we will be more then happy to look after you. My brother and I have had this product in our own homes for years and have been very happy with it. Sincerely Todd, Shawn Farina and Team Diverse
Lesly
Jul 05, 2016
Great Customer Service, Great Products Amy was our sales rep and she was knowledgeable, friendly and attentive without being pushy. The carpets guys worked really fast, they misunderstood our directions and stripped our bedroom carpet so we had no where to sleep that night but it wasn't a biggie. Diverse wanted us to pay only a portion using our credit card as their merchant fee's are expense for them (it WAS in the fine print but who reads that). That didn't make us very happy as we collect airmiles. However, they DID in the end let us pay the total amount using our cc so we were thrilled. The carpet looks great and we would for sure recommend them!
Posted On

Responded on: Jul 04, 2016 05:00 PM

Good day Lesly, Thank you for providing Diverse Flooring the opportunity to look after your family flooring requirements. Further thank you for taking the time to provide Team Diverse with your kind words and constructive criticism, regarding the payment terms. We have addressed with Amy that although payment terms are stated in our terms and conditions. That we need to go over this with the client verbally before the client commits to the purchase. Also we have implemented where it is also now to be printed on the face of the contract. Diverse Flooring requests these payment terms in our endeavouring effort to deliver quality product and services at a more then competitive price to our valuable clients. Again thank you and should you ever have any questions, or concerns about your new carpeting, please do not hesitate to call or email anytime, and we will respond accordingly. Take care and enjoy your new carpeting. :) Sincerely Todd, Shawn Farina and Team Diverse
Neil McGuinness
Jun 13, 2016
Good products at great prices. I use them for all my residential flooring applications. Their installers are efficient and friendly too. I highly recommend their services!
Posted On
meckaiser
May 18, 2016
Carpet We've been gradually redoing our flooring over the last 8 years and have found Diverse flooring to be consistently excellent in their product quality and service. Today we had our largest area of flooring redone and are extremely pleased with the quality of carpet we purchased and with the whole installation process. I wanted to make special note of the fact that on the first day of installation, our sales rep., Denny called to make sure that everything was gong well and that we were pleased with how our installers were working. Todd, one of the owners, called to check on how things were coming along and then he came to carefully inspect the quality of work and the product. He then advised us on how to maintain our warranty and how to care for our carpet. He checked on each aspect along the way of choosing our carpet, purchasing, installation and final satisfaction -- AMAZING! We are confident in not only the quality of our product, but in the response of Diverse Flooring if any concerns should arise in the future.
Posted On

Responded on: May 17, 2016 05:00 PM

Good day Mrs. Kaiser, Again thank you for taking the time to provide Team Diverse with such a nice review. Also we do appreciate your continued support over the years, and yes you absolutely can count on Diverse Flooring to be there in the future should any issues come up. We hope you and your family enjoy your new carpet. Should you ever have any questions please do not hesitate to call or email myself directly. Sincerely Todd & Shawn Farina owners of Diverse Flooring.
stephen222
Mar 18, 2016
New carpets Just had diverse flooring put new carpets in our townhouse.From Denny helping us choose the right type to Brian and AJ installing the carpet we couldn't be more happier about a job well done.it is like having a new home and enjoyed the professionalism from start to finish,would have no problem recommending diverse to anyone looking for new flooring.
Posted On

Responded on: Mar 17, 2016 05:00 PM

Good day Stephen, Thank you for providing Diverse Flooring and our Team of professionals the opportunity to look after your new carpet for your home. We especially appreciate you taking the time to provide us with such kind words. Should you have any concerns, or questions regarding your new carpet please do not hesitate to call or email and we will look after you accordingly. Sincerely Todd, Shawn and Team Diverse Flooring
Dennis Lanthier
Feb 20, 2016
Flooring Replacement - Kitchen, bathrooms & main living space Shawn did a great job on estimating the cost of our work. He offered great advice and suggestions. He also responded to my many questions and concerns in a very timely manner. His Team of installers (Ziggy for laminate and Sam for vinyl tile) were very friendly, professional and did a great job on the flooring and new baseboard they installed. They often went above and beyond to make sure the job was done right, and worked very hard to inconvenience us the least amount feasible. I would definitely recommend Shawn and his Team at Diverse Flooring for your next flooring project.
Posted On

Responded on: Feb 19, 2016 04:00 PM

Good morning Dennis, Team Diverse, would like to thank both you for trusting us with your family home flooring project. We further thank you for your kind words and the time from your busy schedule to provide us with this review. Should you ever have any questions, concerns or if we may be of further assistance to yourselves, family or friends please do not hesitate to call or email us, and we will be more then happy to look after you accordingly. We are confident you will be happy with your new Mannington laminate and Armstrong Engineered Stone for years to come. I was just reviewing your file and see that we have worked for you several times now, we certainly appreciate your loyalty, and thank you once again. Take care until next time Sincerely Todd and Shawn Farina
Ryan
Jan 11, 2016
Main Floor Replacement Working with Shawn and the team at Diverse was a great experience and we would strongly recommend their services to our friends and family for anyone doing a flooring project. All timelines and appointments worked or were communicated if there were any changes. The project was handled very well and our family is very happy with the end product. Even with a small issue we brought following the floor install up was handled within the week and exceeded our expectations.
Posted On

Responded on: Jan 10, 2016 04:00 PM

Good day Ryan, Thank you for your kind words and we are happy that the Team at Diverse Flooring was able to look after your family's flooring requirements. We hope that you enjoy your new laminate flooring for years to come. Should you ever have any questions, concerns or require anything further from Diverse Flooring "Kitchen & Bath Gallery" please do not hesitate to call. Again thank you the for the opportunity. Sincerley Todd, Shawn Farina & Team Diverse.
Audrey Chimuk
Dec 07, 2015
Flooring Excellent Company Diverse, Very Helpful. Darrell your suggestions were bang on, you really made selecting the flooring easier. We are beyond Happy with it. Sam our installer, felt like working with family. Amazing craftsman! Can't imagine the job without him. The time and skill he took with our floors I had never seen before. Will recommend Diverse to All. Thank You again. Audrey and John Chimuk
Posted On

Responded on: Dec 06, 2015 04:00 PM

Good day Mr and Mrs Chimuk, Thank you for choosing Diverse Flooring to supply your new laminate flooring and carpet. We very much appreciate the opportunity to take care of this for you. Further we thank you for taking the time to provide such kind words about our team. Should you ever have any questions or concerns please do not hesitate to call or email and will take care of you. Wishing you all the best over the holiday season and on your new year. Sincerely Todd, Shawn Farina & Team Diverse
Private User
Nov 25, 2015
Condo Renovation I am very pleased with the high quality of work I received from Diverse Flooring. Shawn and Todd were very kind and patient with me as I chose from a endless option of samples. The designs and supplies suggested, have turned my living space into a beautiful place I am proud to call my own. I have been very happy with the contractors supplied by Diverse. Without exception, each of the workers sent to my job site have been kind, considerate and patient with me, and each contractor was able to deliver top quality work. I appreciate the Diverse Flooring team very much and Thank the entire team very much, They managed to make a difficult situation a little easier.
Posted On

Responded on: Nov 24, 2015 04:00 PM

Dear Client, Thank you for such kind words of praise, with a review such as yours today is PAY DAY for Team Diverse Flooring. We thank you for the opportunity and if you ever have any questions or concerns please do not hesitate to contact us immediately and we will look after you. If you, a family member or a friend require our service in the future please do not hesitate to call or email us. We hope you enjoy your new flooring for years to come. Sincerely Todd and Shawn Farina Owners of Diverse Flooring
John
Nov 23, 2015
Laminate flooring We needed to replace the laminate flooring on our main living level of our town house. After going to several other flooring stores and not being very impressed with the service, we went to Diverse flooring (I had purchased flooring from them years ago and liked the service) There, Denny was very helpful and personable, we liked and trusted him. He helped us chose a beautiful laminate product, came to our house and measured everything out and gave us a very detailed estimate and explained it very well. We agreed, so Denny then arranged for our installation with Doug, who was very good also. The whole process was quick and easy. Diverse flooring wasn't the least expensive, but my wife and I felt that we got great value from them. I would recommend both Denny and Doug to any of my friends! Thanks, guys!!
Posted On

Responded on: Nov 22, 2015 04:00 PM

Hi John, Thank you for taking the time to provide such a nice review for Diverse Flooring. We are glad that you and your wife are happy once again with the service and chosen product. We hope you will be happy with your new laminate for years to come. My brother and I are happy that Denny and Doug were able to look after you so well. Should you ever have any questions regarding your products or the flooring installation, please do not hesitate to call or email and we will be sure to look after you in a timely and appropriate fashion. Take care until next time. Sincerley Todd and Shawn Farina Owners of Diverse Flooring
Payman Torkiyan
Nov 16, 2015
Posted On
Liz Sivla
Nov 12, 2015
New Laminate Flooring in Living Room, Dining Room, Family Room and Den We recently had Diverse Flooring install laminate flooring in 4 rooms in our home. The service we received from Shawn from the time we walked in the store explaining the products and options available to us, to overseeing of the installation was amazing. Although we ran into a few issues, as some renovations due, Shawn was the ultimate professional, who cares about his costumers. Shawn treated our home as if it was his own and would only accept the very best out of his installers. Shawn visited our home to inspect the work of his installers and made sure that before we paid our final bill that we were completely happy with the finished product. Shawn and the team at Diverse Flooring take pride in what they do and we would not hesitate to use them again and would recommend them to anyone who is looking to do a home renovation. Again, thank you Shawn, it truly was a pleasure working with you! Joe & Liz Silva
Posted On

Responded on: Nov 11, 2015 04:00 PM

Good evening Joe and Liz, First off thank you for allowing Diverse Flooring the opportunity to look after your flooring requirements, secondly for your patience and finally for taking the time to provide us with such a nice review. We appreciate the our clients work hard to earn the money required to make such a significant purchase and therefore at the end of the day your satisfaction is what counts. I am sure you will be happy with your new Mannington laminate for years to come. Should you ever have any questions or concerns about your new floor please do not hesitate to call or email us directly and we will be more then happy to address them accordingly, or should you or any of your family or friends require our service don't hesitate to send them our way and we will provide the same care to them as we did for you. Sincerley Todd & Shawn Farina owners of Diverse Flooring
Chef Dez
Nov 09, 2015
If you are ever looking for any kind of flooring, I highly recommend Diverse Flooring in Maple Ridge. They are a family run business and they just did the main floor & upper floor in our house and we love it. Not only are we extremely happy with the quality of the finished work, but they are also extremely professional, courteous, and priced right. I did a lot of research in flooring companies before we chose them, and we are not disappointed in the least. I would gladly welcome them into our home again for any future projects. Thank you so much Shawn, Todd, and team!
Posted On
Launa McInnes
Nov 09, 2015
My husband and I have bought flooring here on several occasions. I often have trouble making up my mind, selecting colors and designs. I like that we can just give Todd or Shawn a few of our ideas and they can narrow down our search making it easier to make a decision. I like the laid back no pressure atmosphere and always feel like we've been given a great price. We recently laid new flooring in our master bedroom and I'm amazed by the compliments that I get by everyone who comes by. We will definitely be returning customers!
Posted On
fwalker
Nov 09, 2015
Installation of new laminate flooring and kitchen tile We recently had Diverse Flooring install laminate and tile through out our home. The service we received from the time we walked in the store explaining the products and options to the men that did our installation was amazing. They were on time, very professional, removed old materials and left everything clean each day. Sam's attention to detail was top notch on our laminate and baseboards. Denny our project manager stopped by multiple times through the installation to make sure that everything was going smoothly and we were happy with the finished product. I would certainly buy from Diverse again in the future!
Posted On

Responded on: Nov 08, 2015 04:00 PM

Dear Mrs Walker, Thank you for your kind words of praise, and allowing Diverse Flooring and our team to look after your flooring requirements. It was our pleasure to provide you with your new Armstrong laminate flooring and Armstrong Alterna engineered stone tile. Nothing pleases us more then when we serve one of our clients and we are not only able to meet their expectations but exceed them. We hope you enjoy your new floors for years to come. Should you or your family and friends ever require any services we would only be too happy to look after them for you. Further please do not hesitate to email or call us directly should you ever have any concerns or questions about your investment with Diverse Flooring and we will only be to happy to address them for you. Sincerley Todd, Shawn and Team Diverse Flooring
P Jewell
Oct 14, 2015
Installed vinyl sheet flooring We had 1100 sq ft of uneven cement and ugly tile in our cabin. The installers came and within 24 hours completely leveled and meticulously laid vinyl sheet flooring throughout. Could not see any seams. I was overwhelmed at how good it looked and love to show it off. Great customer service. I would recommend this company.
Posted On

Responded on: Oct 13, 2015 05:00 PM

Good day Peggy and Doug, We very much appreciate you providing us with the opportunity to look after your flooring requirement in your family cabin. Further we thank you for taking the time to provide Diverse Flooring with such a nice review. Know that the Tarkett vinyl flooring you have selected will be safe for your loved ones and of course your little four legged ones as well. The vinyl flooring should serve you well for years to come. Take care and please don't ever hesitate to call or email should you have any questions and or require our service again. Sincerely Todd and Shawn Farina Owners of Diverse Flooring
HEBTAN
Oct 11, 2015
carpets (bedrooms) and quartz countertops (kitchen and bathrooms) Shawn was extremely professional, responsive and got our reno project done in record time. His team were punctual, courteous and a pleasure to work with. The quality of the installation and the final product have exceeded our expectations and I wouldn't hesitate to hire Shawn and his team again.
Posted On

Responded on: Oct 10, 2015 05:00 PM

Good day and thank you for your kind words. Thank you for providing Diverse Flooring with the opportunity to look after your new quartz counters and bedroom carpet. It was our pleasure to serve you. We look forward to working with you in the future. Good luck on the sale of your home. Sincerely Todd, Shawn and Team Diverse.
Chef Dez
Aug 26, 2015
Flooring on Main Floor & Upper Floor If you are ever looking for any kind of flooring, I highly recommend Diverse Flooring in Maple Ridge. They are a family run business and they just did the main floor & upper floor in our house and we love it. Not only are we extremely happy with the quality of the finished work, but they are also extremely professional, courteous, and priced right. I did a lot of research in flooring companies before we chose them, and we are not disappointed in the least. I would gladly welcome them into our home again for any future projects. Thank you so much Shawn, Todd, and team!
Posted On

Responded on: Aug 25, 2015 05:00 PM

Good day Chef Dez and Katherine, First I wish to thank you and Katherine for providing the opportunity to look after your flooring requirements in your family home. The trust that you put in our hands means a lot to my brother, our team and myself. It was a please to work with you and we look forward to working with you and Katherine in the future. It gives us great pleasure when we have client's that are as happy as the both of you are. We are certainly not perfect and we do fall down from time to time, but when we do, we work hard to make things right and in an expeditious way. Again thank you for entrusting Diverse Flooring with your project. Should you ever have any questions or concerns with your investment, or require further service, know that we are here to serve you. Sincerely Todd, Shawn Farina and Team Diverse :)
Maureen Pennock
Apr 16, 2015
Living room, dining room and entertainment room From the time we entered the store and met Shawn who helped us pick the carpet material, to the installation by Brian and his assistant AJ we were impressed with their professionalism and friendly polite manner. They all took great pride in their work and we were and still are very pleased with the carpet that covers our living room, dining room and entertainment room. Thanks again guys.
Posted On

Responded on: Apr 15, 2015 05:00 PM

Good day Maureen, The team at Diverse Flooring would like to thank you for the opportunity you afforded us and we are very happy that you are please with product and service. Please remember to retain your receipt of purchase, vacuum weekly and to have your carpet professionally cleaned every 18-24 months depending on traffic. Hold on to the cleaning company's receipt, should you ever have a claim and doubtful you will, you will require these documents. We appreciate your support and know that we are always here to help with any questions, concerns you may have, or if yourself, a family member of friend require the use of our products and or services. Enjoy Sincerely Todd, Shawn Farina & Team Diverse
Walter Leech
Apr 14, 2015
Entryway floor Shawn showed excellent attention to our needs showing us many styles allowing us to make an educated decision. Denny helped us do up the work order & set dates for measuring & install. Brian was our installer & he was thorough. The floor was down in a day with follow up the next day to finish putting in transition strips. The floor looks great & we are very happy. Definitely adds beauty & value to our entrance way. Thanks Todd, Shawn, Denny & Brian.
Posted On

Responded on: Apr 13, 2015 05:00 PM

Good day Walter and Fran, We are so glad we could be of service once again. We hope you enjoy your new Armstrong floor, the Altera is a very good choice. Should you ever have any questions on after care or have any concerns please do not hesitate to call or email. You have my direct email address and I would be only to happy to address these for you. Enjoy your vacation and thank you for taking the time to share your experience. Sincerely Todd, Shawn Farina & Team Diverse
The Johnsons
Apr 02, 2015
Carpet Installation Sending a huge thank you to the team at Diverse Flooring and the installer Shane. Right from the initial home visit to quote, through the selection process, installation and completion was all delivered on-time, on-budget, and with professionalism. They were able to accommodate our busy schedule and the process was painless. Shane, the installer, takes great pride in his work, is friendly, and did a perfect installation on our 16 stairs and tricky office space. THANK YOU EVERYONE!
Posted On

Responded on: Apr 01, 2015 05:00 PM

Good day The Johnsons, I would like to extend our gratitude for you providing Diverse Flooring, with the opportunity to look after your flooring requirements. It gives us great satisfaction when our clients are as delighted and happy as you are. We appreciate you taking time from your busy schedule to provide such a nice review. Should you ever have any questions, concerns or require any further assistance, please do not hesitate to contact us either by phone or email. We will respond accordingly and in a timely fashion. Sincerely Todd, Shawn and the team at Diverse Flooring. PS Thank you for the nice compliment on our installer Shane, I will make sure to give him a little something to show our appreciation for how he looks after our clients. Have a great Easter weekend.
Todd Farina
Mar 24, 2015
Looking for Great service from a team that genuinely cares for you and yours. Go ahead give Diverse Flooring a try you will be glad you did.
Posted On
J.K
Feb 25, 2015
Hardwood Floor installation We replaced our carpet with hardwood. Diverse was competitively priced, had a very good installer (and a tricky install with some curved corners),on budget, on time and very pleasant to work with. Could always get a hold of my sales rep, showed up when they said they would, etc. Key was the installer - fabulous craftsman.
Posted On

Responded on: Feb 24, 2015 04:00 PM

Good afternoon I wish to thank you for the opportunity you provided Diverse Flooring, our goal is your satisfaction. I am pleased that we were able to live up to your expectations. Should you ever have any questions, concerns or require further assistance please do not hesitate to call or email. We will respond accordingly, further we appreciate the time you have taken to provide Diverse Flooring with such kind words. Sincerely Todd & Shawn Farina Owners of Diverse Flooring
John
Feb 23, 2015
Engineered Flooring Excellent work. Project Manager Denny worked with us to select the right product and installation for our home. Installer was a real craftsman overcoming some challenging transitions and uneven subfloors. Project completed on time and budget. Will recommend Diverse to others.
Posted On

Responded on: Feb 22, 2015 04:00 PM

Good day John, I wish to thank you for the opportunity you provided Diverse Flooring, as well for taking the time to provide Diverse Flooring with such a kind review. Should you have any questions, concerns or require further assistance please do not hesitate to call or email anytime and we will respond accordingly and in a timely fashion. Sincerely Todd and Shawn Farina Owners of Diverse Flooring
Dale
Jan 21, 2015
Engineered Wood Floor The complete customer experience was great, from the initial meeting at the store to final installation. Very professional sales and installation team. Will deal with the company again. Bryce and Dale
Posted On

Responded on: Jan 20, 2015 04:00 PM

Good morning Dale, We are please to hear that you are happy with the sales and service team at Diverse Flooring. This what we aim for is our clients total satisfaction. We would also like to thank you for providing our team with the opportunity to look after your flooring requirements, and further for taking your valuable time to provide this review. Should you ever have any questions, concerns, or require further assistance please do not hesitate to call or email. We will respond accordingly and in a timely fashion. Have a great 2015 Sincerely Todd and Shawn Farina Owners of Diverse Flooring
Ryan
Jan 17, 2015
New Carpet We are very impressed with our new carpets and the service we received from Diverse Flooring, especially Denny the project manager and Shane the installer. Denny was in constant contact with me throughout the process and that both shocked and awed me - I did not see that coming at all. An excellent touch. I highly recommend Diverse Flooring - it was a great experience.
Posted On

Responded on: Jan 16, 2015 04:00 PM

Good day Ryan, Thank you for your kind words, we very much appreciate your time in providing this review. Great to hear you were happy with Denny and Shane's service. If you have any questions, concerns or require further assistance please do not hesitate to call or email. We will be sure to respond accordingly and in a timely fashion. Sincerley Todd and Shawn Farina Owners of Diverse Flooirng
Lesley
Jan 13, 2015
natural sawmill hickory laminate After visiting a few larger stores and hearing about Diverse from a friend we decided we were more comfortable dealing with a local family run business and a more personal touch. We had new flooring installed throughout entrance, powder room, kitchen & family room. This product recommended by Shawn looks fantastic and really does look like real hardwood. Hats off to installer Tibby whose work ethic and attention to detail was second to none. He really cared about doing a perfect job. Only reason not given a 10 is that I did not get a reply to a phone message I left with a question prior to installation which I feel is important to point out. However, the installer was able to answer the question when he came to deliver the flooring so all in all it turned out to be a positive experience and we will use Diverse again for a future project.
Posted On

Responded on: Jan 12, 2015 04:00 PM

Good day Lesley, First off I wish to thank you for the opportunity you have provided to Diverse Flooring. It was our pleasure to look after your flooring requirement. Nothing pleases us more then having a client that is satisfied with the material selected, and the service from both the store and the installation team. My apologies for you not getting a response to your message left with the store. I will address the importance of better communication with our client, this I can assure you is not the normal protocol for Diverse Flooring. We do our best to get back to our clients and address any and all concerns. Having new work done in your home can be a bit stressful at times and so it is important that we help reduce this stress and not add to it. Thank you for reminding us of this. Again thank you for the opportunity and your kind words of praise. We look forward to working with you again Lesley, and please feel free to call or email should you have any questions or concerns. We will respond accordingly and in a timely fashion. Take care Sincerely Todd & Shawn Farina Owners of Diverse Flooring
Cristina & Jaime
Jan 10, 2015
Flooring From the minute we walked in the door Shawn and his team members were fantastic to deal with and extremely helpful. The home we recently purchased was a DIY nightmare, where the homeowners appeared to have installed the floors themselves, and the poor quality of materials selected and the installation job itself showed. Shawn and his installers came in and did a fantastic job replacing all the flooring in our home. The tile work, engineered hardwood and carpets we replaced were installed by top notch installers, who took their time to do things right and had the forethought of thinking of potential future changes we may incorporate into the home. The casings and baseboards that were installed throughout the home also were meticulously done. We couldn't be happier with the quality of service and the work that Diverse Flooring did for us. They were by far our favourite trade to deal with and Shawn was always available to answer any questions we had regarding the project, as well as took the time to keep us up to date on with progress reports on how the project was progressing. We would recommend Diverse Flooring for any upcoming flooring projects you might have without any hesitation. Thank you again Shawn and Diverse Flooring for all your help with making our house really feel like a home.
Posted On

Responded on: Jan 09, 2015 04:00 PM

Good afternoon Cristina and Jaime, Wow thank you for taking your to time to provide such a nice review. We appreciate you providing Diverse Flooring the opportunity to look after your tile,hardwood and carpeting requirements, We have said this before in our past responses to client reviews, our true payment is when we have clients as happy as yourself's. We at Diverse Flooring truly care about our clients and we strive to achieve your complete satisfaction. I am glad we were able to achieve this for yourself's. Should you ever have any questions, concerns or require further assistance please do not hesitate to call or email us and we will respond accordingly. Sincerely Todd and Shawn Farina Owners of Diverse Flooring
Shirley
Jan 02, 2015
Carpet and countertops After some on line research, I visited several flooring stores. Diverse won me over with selection and service. They were very helpful to me making selections on my first major renovation. Darrell really saved the day when we decided the carpet we selected was totally wrong for the space. He got right on the problem and found us a replacement product that we love. Denny arranged for me to see an actual slab of the quartz for the countertops instead of a tiny sample. The installers were on time and excellent. All in all, it was a very positive experience. I highly recommend Diverse.
Posted On

Responded on: Jan 01, 2015 04:00 PM

Good day Shirley, Thank you for your kind words we appreciate the time you have taken to provide this review. Nothing pleases us more then when we have a completely satisfied client. We would also like to thank you for providing Diverse Flooring the opportunity to look after your carpeting and quartz counter top requirements. We are happy that you are confident and comfortable with the selections made for your home, home renovations can be a stressful time, glad Darrell and Denny were able to help reduce this stress for you. Should you ever have any questions, concerns or require further assistance on a new project please do not hesitate to call or email us and we will respond accordingly. Sincerely Todd and Shawn Farina Owners of Diverse Flooring
Ken Bateman
Dec 29, 2014
carpeting and tile When we decided to re-carpet our house, we investigated several suppliers. DIverse had the best prices and products. The sales staff was very patient and knowledgeable and helped us choose the best products for our home. The installers did an amazing job, working efficiently and professionally. Any problems that arose were dealt with expediently. We were very pleased with their service.
Posted On

Responded on: Dec 28, 2014 04:00 PM

Good day Ken, First I wish to thank you for taking time from your busy holiday schedule to provide this review. I have said this in the past, our payday comes from clients that are satisfied, this is what is all about, forget about your pocket book and concentrate on the client and the rest takes care of itself. Truly we are happy when you are. With the materials selected you should enjoy them for many years to come. Helpful bit of information, I wish to reconfirm is depending on the use you want to make sure you have your carpet professionally cleaned according to manufacturers recommendations and retain the receipt, should a warranty claim ever come up. Should require further assistance with this investment in your home or any other in the future please do not hesitate to call or email and we will be more then happy to address your requests accordingly. Happy New Year, Sincerely Todd and Shawn Farina Owners of Diverse Flooring
Mike H
Dec 22, 2014
Wood Flooring supply and install We hired Diverse Flooring to supply and install engineered flooring in a renovation to 80% of the main floor of our split level home. This included 2 sets of stairs. From the time that we had a quote from Shawn, which included a thorough review of the items and issues that were part of the project, to the scheduling, custom nosing and trim, to the install and wrap up. They did a great job. Ziggy the installer took great care and did an excellent job on the details. He was helpful in assisting us consider options for our handrail which led to a better finish. Custom nosing and trim was well matched to the flooring and looks like it came from the same package. We would not hesitate to recommend Shawn and his people.
Posted On

Responded on: Dec 21, 2014 04:00 PM

Good evening Mike, We very much appreciate the opportunity you have provided to Team Diverse. It is great to hear that you are completely satisfied with the service at store level, from our installation crew, and with the materials selected. Should you ever require further assistance, or have a question or concern be sure to contact us and we will be more then happy to address them accordingly. Finally thank you for taking time from your busy schedule to provide this review for Diverse Flooring. Best wishes to you and your loved ones over this holiday season. Take care, Sincerely Todd and Shawn Farina Owners of Diverse Flooring
Chris
Nov 26, 2014
Kitchen renovation Great service! Todd was extremely helpful at the store and gave us lots of options on flooring, at a more than reasonable price. I highly recommend diverse flooring for all your flooring needs!
Posted On

Responded on: Nov 25, 2014 04:00 PM

First off I wish to thank you Chris for your patronage, and further for taking the time to provide this review. Our goal is your satisfaction. We are happy that your were satisfied with the materials selected and the service you received at the store. If we may be of service in the future or you have any questions or concerns regarding your purchase, please do not hesitate to call or drop us an email. Sincerely Todd & Shawn Farina Owners at Diverse Flooring
Sean Longhi
Nov 26, 2014
Flooring, Carpet/Baseboards I have been a client with Diverse Flooring since 2007 with 4 houses, my office and a referral to my sisters house. House 1 2007- Laminate and baseboard House 2 2008-Full Basement Laminate and baseboard House 3 2009-Laminate and baseboard House 4 2013-Full house Laminate, Carpet and baseboards 2013- referred to sister, Full house Laminate, linoleum and baseboards In Summer 2013 I referred them to My Employer, JIM PATTISON and Diverse completed our full office renovation with Vinyl flooring. Todd and Shawn are professional and very caring, and I would refer them to anyone who would need flooring. As you can see I have used them on numerous houses, and I will continue to use them for future projects. I wish other Companies specializing in Home Renovation Services could take a lesson from these guys. Timing, follow-through, and care taken. 10/10.
Posted On

Responded on: Nov 25, 2014 04:00 PM

Good evening Sean, First off let me thank you for being such a loyal client for the past 7 years. We very much appreciate your support and we look forward to working with you in the future, as well taking care of your family and friends. Lastly we thank you for taking the time to offer your kind words of endorsement. Take care and we wish you and your loved one all the best over this Holiday Season. Sincerely Todd and Shawn Farina owners of Diverse Flooring
Susan
Nov 21, 2014
Carpet Installation I thoroughly enjoyed my dealings with Shawn and Daryl at Diverse Flooring. We were in a bit of a rush for Carpeting in the upstairs of our home, Daryl came out to measure right away and made suggestions as to colors and types of carpeting that would work in our home. Shawn was able to work some magic and have a carpet we loved and in our budget installed the next weekend by a very hard working and pleasant young man by the name of Serdar. We love our new carpet!!!! Thank you. I highly recommend Diverse Flooring.
Posted On

Responded on: Nov 20, 2014 04:00 PM

Good afternoon Susan, The Team at Diverse Flooring appreciates your support and kind words. We like nothing more than to hear about how happy a client is with their product selection and the service recieved from Diverse Flooring sales staff and work crews. Should you ever at any point have any concerns or questions please do not hesitate to call or email myself or one of our team members and we will address them promptly. Again thank you for your support and if we can ever be of assistance on a future project for yourself or a family member we will only be to happy to assist. Sincerely Todd & Shawn Farina Owners of Diverse Flooring
Nicole Holmes
Nov 09, 2014
We purchased $2,300 worth of laminate flooring from Diverse flooring for our home, and from start to finish had great customer service and overall assistance. We did thorough research before moving forward with this significant investment, and in the end chose to deal with Shawn and Darrel due to their expert recommendations and reasonable pricing. We installed the flooring ourselves, and it looks great! We are so happy with Diverse Flooring and plan to purchase our moldings, etc from there. I have recommended Diverse to friends and will continue to do so. Thank you guys!
Posted On

Responded on: Nov 08, 2015 04:00 PM

You are very welcome, but really, THANK YOU Nicole! We are honoured that you chose Diverse Flooring to service your flooring needs, and so happy that you are happy with the quality and value of your flooring. :)
Alicia S
Nov 05, 2014
Flooring Through my own research, I had decided on Kronotex Mammut laminate flooring for the main level of our home. I was able to find this flooring at Diverse flooring in Maple Ridge. They had a large selection of the Kronotex brand and many others. On going to their showroom I was greeted and helped by a wonderful man, Denny. He was very professional, knowledgable and friendly. I was very happy with the entire process from selection to installation. Denny oversaw the entire process and their installers did a beautiful job. Tibby worked incredibly hard, there was a lot of levelling required (older home and the area was previously carpet) but the entire main floor was completed in 3 days. He did a remarkable job, the floors are absolutely beautiful. I have already sent a friend in there who loved my floors and I have no hesitation in recommending them to others. Thank you Tibby! Merci Denny! Kind regards, Alicia
Posted On

Responded on: Nov 04, 2014 04:00 PM

Alicia, Honestly we cannot thank you enough for your kind words. As a store owner it is truly a pleasure to hear when a client is this thrilled with our product and services. Team Diverse wishes you all the best with your newly renovated home, and should you have any questions or concerns please do not hesitate to call and we will look after you. We appreciate your support and your recommendations. Sincerely Todd & Shawn Farina Owners of Diverse Flooring
D. Jette
Oct 30, 2014
Kitchen Renovation After struggling for months trying to find the right tile to complete the kitchen renovation we went to Diverse Flooring and dealt with Denny. We showed him the floor tiles, the countertop material and he immediately selected a tile for the backsplash which we took home - it was perfect! It looks great and the tile setter did an excellent job. Thanks Denny. We should have started with your shop.
Posted On

Responded on: Oct 29, 2014 05:00 PM

Good day Mr. & Mrs. Jette, Thank you for choosing Diverse Flooring to put the finishing touches on your kitchen renovation. We hope you enjoy your new tiled backsplash. We appreciate your kind words and will be sure to let Denny know that you have placed a very review on Homestars. Thank you for taking time out of your schedule to do this review for us. We very much appreciate it. Take care until next time. :) Sincerely Todd & ShawnFarina Owners of Diverse Flooring
Sabella
Oct 07, 2014
Stair carpet installation I decided to call Diverse flooring after reading comments on Homestars and I was right. Denny was a pleasant person to talk to and even though it was a small project, he offered to come to my place for more accurate measurement. He left a sample to me which was great match to my wall color and suitable for the stairs. My husband was happy from the moment he stepped into the store and decided to use their product and service. Denny explained to us patiently which carpet is good for stairs and safe for baby. Denny tried to accommodate my schedule and had it installed as soon as possible. The installer was very nice and friendly. He waited outside since it was early in the morning. Great appreciate. We'll definitely come again when we need floor to be replaced.
Posted On

Responded on: Oct 06, 2014 05:00 PM

Good day Sabella, Thank you for you for the opportunity you provided Diverse Flooring and for your kind words. We appreciate your patronage and look forward to working with you in the future. Our goal is for you to have a pleasant, happy and positive experience with our team. Should you ever have any questions regarding your flooring purchase or require further assistance we will only be to happy to look after you and respond accordingly. Sincerely Todd & Shawn Farina Owners of Diverse Flooring :)
Deb
Oct 02, 2014
renovation Todd and all the boys @ Diverse totally exceeded my renovation expectations. Sam did a fantastic job.... and our floors look amazing! I would highly recommend using Diverse on your next project.
Posted On

Responded on: Oct 01, 2014 05:00 PM

Good day Deb, Thank you for the opportunity we really enjoyed working with you on this project. Your ultimate satisfaction is our goal and I am happy that we were able to meet this goal. Should you ever have any questions or concerns please contact us and we will address them accordingly. Again thank you for the opportunity and for your kind words. Sincerely Team Diverse
Darren M
Sep 30, 2014
Carpet Installation From the sales team (Shawn) to the installer (Serdar), it was a great experience and I would highly recommend using this company to purchase your flooring. Professional, prompt and great follow up to make sure everything went well. Thank you!
Posted On

Responded on: Sep 29, 2014 05:00 PM

Good day Darren, Thank you for choosing Diverse Flooring, we appreciate the opportunity you provided our company. We look forward to working with you in the again. If you have any questions about the materials or services provided please do not hesitate to call us and we will address them accordingly. Again thank you for choosing Diverse Flooring and for taking the time to help us, by providing this review. Take care until next time. Sincerely Shawn Farina, and the sales and installation team at Diverse Flooring
steve B
Aug 29, 2014
sale and installation of carpet and cork flooring I purchased carpet and cork flooring from Diverse Flooring and also had them do the installation plus removal of the old flooring.The staff and owners at the store were very helpful with picking colours and the type of flooring and both the installation guys that came were friendly, Professional and showed up on time. I was very happy with this company they returned all my emails quickly and were readily available on the phone. I will be using them again soon to put new flooring in my rental condo after they did such a good job on my new place .Thanks
Posted On

Responded on: Aug 28, 2014 05:00 PM

Good day Steve, We would like to first thank you for opportunity you presented Diverse Flooring. We appreciate your support and kind words. Should you ever have any questions on product, warranty or any concerns that we may be of assistance with, please do not hesitate to call or drop an email. It was our pleasure to work with you on your new home renovation. Take care and we look forward to working with you again. :) Sincerely Todd & Shawn Farina Owners of Diverse Flooring
Jason
Aug 16, 2014
Excellent Excellent follow up. Leveled my floor perfectly. Did an excellent application of my glue down solid oak flooring. Best price and gave me lots of upgrades. One of the best companies I have ever worked with. Todd is great . Even performed a drilling moisture check on the floor just to make sure everything would last many years. I shopped around and these guys worked great with myy insurance claim folks.
Posted On

Responded on: Aug 15, 2014 05:00 PM

Good day Jason Thank you for your kind words. Really we did not go above and beyond we simply did what is required of us to insure a quality installation, and in doing so the end result is happy client for years to come. Thank you for the opportunity you and your insurance restoration company provided Diverse Flooring. Should you ever have any questions or concerns please do not hesitate to call or drop me an email. Sincerely Todd Farina Diverse Flooring owner
Sandra
Aug 07, 2014
Consultation, Vinyl Install and Baseboards I went to Diverse Flooring because a contractor I hired did not fulfill what he promised me. I was left in a bind with a very limited time frame to complete my space for building inspection. The staff at Diverse was not only extremely helpful and professional, they were very understanding and went beyond their call of duty to make sure I had my unfinished floor completed and baseboards installed. The installers were punctual, efficient and most importantly, they did a great job and they finished on time! The staff and owners are honest and compassionate and I am very grateful and happy to have used this company.
Posted On

Responded on: Aug 06, 2014 05:00 PM

Good Day Sandra, It was our pleasure to have been given the opportunity to help you with the completion of your renovation. As owner's it gives us great pleasure to assist our clients and we are very pleased that you are happy with the level of service from our staff, and installation team. When we read a review such as you have honored Diverse Flooring with, it simply makes our day. Again thank you for your support and for taking time from your busy schedule to produce this review. Sincerely Todd & Shawn Farina owners of Diverse Flooring :)
Derek Vanderkooy
Jul 25, 2014
Flooring level and Install Great service from Todd at the Store and Sam did an amazing job on the install. We have a 90 year old home that needed a lot of leveling, Sam made it look like new.
Posted On

Responded on: Jul 24, 2014 05:00 PM

Good day Derek, I am glad we were able to help you and your family with your flooring project. Thank you for the opportunity and your patronage. If ever you have any questions or concerns on materials or labour provided please do not hesitate to call or drop by the store and we will address them for you. Take care and enjoy the summer. Sincerely Todd Farina
S.Fontana
May 24, 2014
supply and installation of laminate and baseboards I was referred to Diverse Flooring ; so I decided to search them out on the internet, Diverse seemed to have a good reputation. That is when I decided to visit the store. I was greeted when arrived at the store and asked how may we help you. I was consulted on my needs and requirements, I was happy with Diverse Floorings consultation, offerings and arranged for a measure. The estimator came out to my home and was very up front, no hidden surprises, I found this to be very refreshing. I was very pleased with the availability of the my sales rep for questions and answers, always willing to help. Diverse Floorings contractor was not only very pleasant to work with, but he took great care in my home and was very attentive to the fine details of my installation, further he was very punctual. I would most defiantly use Diverse Flooring on future projects as well have no hesitation in referring Diverse Flooring. Thank you Todd and Sam you were great.
Posted On

Responded on: May 23, 2014 05:00 PM

Good day Mr. Fontana, Thank you for your feed back on the experience you had with Diverse Flooring. We appreciate your patronage and your time taken to provide us with such kind words. Should we be of assistance in the future or should you have any questions or concerns on the materials or workmanship already provided please do not hesitate to call or email myself directly. Take care Sincereley Todd Farina owner Diverse Flooring
Susan
Apr 21, 2014
Flooring CRAZY if you do not contact Diverse Flooring for product choice and installation. I was overwhelmed with appointments with contractors and arranging times around my work schedule. Diverse was recommended to me and from the first call forward they were very professional. I wanted to steer clear of Asian made products and was pleasantly surprised that many of their products are from Germany with a fantastic warranty and also fro other country's. Shawn came out to help me choose a colour and product suited to my lifestyle without breaking the bank. He even came back with other floor samples for me to choose from. The project is now complete and I could not be happier. It is more than I had hoped for. The customer service far surpasses anything that you find today. Thank you to both Shawn and Todd. I would highly recommend them to everyone.
Posted On

Responded on: Apr 20, 2014 05:00 PM

Good day Susan, Thank you again for you providing Diverse Flooring with the opportunity to be part of your home renovation. It was a pleasure working with you. If we may ever be of further assistance, or you have any questions or concerns please do not hesitate to call or email. Take care and thank you for taking the time to provide Diverse Flooring with such kind words. :) Sincerely Todd and Shawn
P.Tuomi
Apr 02, 2014
Armstrong Alterna Tile Recently we decided to embark on a flooring project for our family home. We had viewed the Alterna tile at a couple of flooring stores, and received quotes from several of them. However Diverse Flooring insisted on doing a site inspection prior to providing a quote, however the other store did not offer to come out for a site visit, in fact we had given the other store a secondary opportunity to come out, however still no offer for a site visit. That is when we decided to go ahead with Diverse Flooring. The installers did a great job for us, the installation by request was done over two different occasions and both crews were great, very professional. We will most definitely work with Diverse Flooring on our future project, and we would also recommend them. Thank you P.Tuomi
Posted On

Responded on: Apr 01, 2014 05:00 PM

Good evening Philip, I appreciate you taking the time to respond to our add a review request. In the future how could we improve our service? What in your opinion would help us to serve our clients better? Again thank you for your support and your cooperation with the review. Take care :)
D Love
Apr 01, 2014
Design, supply and installation of carpet and Armstong Alterna tile It was a first for me, having to replace all carpet and flooring in a newly purchased home; the project had become over whelming as I went to various flooring stores and still had not been able to secure a decision. All that ended when I walked into Diverse Flooring, Darrell took what I had jumbled in my mind, assisted in picking out the perfect color scheme and worked out all that was required. Brad, our installer; made uneven squeaking floors new again, and his tile job over a dreaded trap door was spectacular. Contact was punctual, and professional. All involved were a pleasure to work with. The owner Todd followed up after the installation to confirm our satisfaction with all details. I told him it was grande and I would not hesitate in referring family and friends to Diverse Flooring. Good management...great team...
Posted On
Glenn and Kirsten Rivett
Apr 01, 2014
Engineerd hardwood, Carpet, Congoleum Dura Ceramic We had Diverse Flooring provide a quote to us a while back, and when we finally decided to move forward we went back to Diverse. During the installation process the designated installer was very accommodating, and his attention to detail was impeccable. We did have an issue come up during the process where by the engineered hardwood was deemed to be defective, Diverse Flooring's owner and a representative from the vendor were on site within a couple of hours, and the following day a replacement shipment of material was delivered to our home. End result we have a beautiful new Engineered hardwood floor. We also had new carpet installed for a couple of bedrooms, and tile for our kitchen, bathroom and Laundry. Would we recommend Diverse Flooring absolutely. Thank you for a job well done Team Diverse
Posted On
A. Brown
Apr 01, 2014
Product consult, supply and install of engineered hardwood including full one piece hardwood treads, and carpet From the moment we walked into Diverse Flooirng the staff were friendly, helpful and courteous. That is when my wife and I realized we were in the right place. Denny, who also happens to be their project manager, was extremely helpful, asking the right questions to narrow down exactly what we wanted. Denny was also very detail oriented and made certain to walk around our house before the installation of both the carpet and the hardwood floor. He even brought in the installer ahead of time to discuss any challenges we might face. The installation of both the carpet and the hardwood were flawless and have greatly enhanced the look and feel of our home. I have no hesitation in recommending Diverse Flooring to look after whatever you may be seeking to install in your home. Todd and Denny. Thank you. Alan Brown
Posted On
Sarah Dueck
Mar 14, 2014
Purchase and installation of carpet and area rugs We were referred to Diverse Flooring by our Designer. We met with Todd and he helped us in suggesting various product, based on our needs and requirements. Further he helped us to coordinate the installation of the new carpet, and the installation crew did a great job for us. We were very pleased with the service and product. Recently we returned to Diverse to purchase several area rugs for our hardwood, Todd's brother Shawn delivered the two rugs for us as a complimentary service. Today I called Todd to inform him that the one rug was too small, and we requested a larger size, Todd has offered to deliver the new rug when it comes in again. Would I recommend Diverse Flooring absolutely, great service, selection and value, and we love our new Mohawk Silk carpet. Sincerely S. Dueck Poco
Posted On
Open Dorr Design & Renovation
Feb 27, 2014
Flooring for Condo Todd did an awesome job for me and his installers were great. He helped me with product choice by giving me all the information I could possibly want and he made the choice easy to make. I would and do recommend him to friends and to clients.
Posted On
Debbie Maddigan
Jan 17, 2014
New carpets installed We were very happy with the service and price of the product.. The salesmen were friendly and helped us pick out the product best fitting for our needs. The job was done quickly and efficiently and we were called back after the job was completed for our comments.
Posted On
Sue Frank
Nov 09, 2013
I am responsible for a Girl Guide camp in east Maple Ridge, and we recently replaced the flooring in one of our Lodges. I went to Diverse Flooring and was really pleased with the help and the product I received. Sue
Posted On
Install Delivery Calendar Diverse
Nov 09, 2013
Dear Clients or Future Clients, We were notified recently of the review from Vanessa Kearney from one of our returning clients. As the owner of Diverse Flooring we appreciate all of our client's patronage, and find it upsetting to hear when a client is not satisfied with their experience. Upon reviewing our clients claim , we extended our willingness to settle their claim. Please note with all due respect to the review given by our client, Diverse Flooring had maintained through the entire claim process the set protocol under the manufacturer's and Diverse Flooring's warranty, to try and resolve issue and look after our valued client. Diverse Flooring was notified by client of an issue with product that they were installing themselves. Client was advised from time to time and fortunately not often, there may be issues with manufactured products. Client was advised to bring product into store and we would replace the defective product or we would arrange for a manufacturer's representative to come out and inspect. Client declined and felt it was not a significant issue and continued with installation. Near the end of our business day, client called back to the store and expressed that the issue may require further attention. At that point we offered to contact our sales representative from the manufacturer to make arrangements for a site inspection. Client extended the offer that they would be willing to accept product if some type of financial compensation could be offered. A cash discount was offered to client, this was declined by client and a further discount was offered, and finally client was offered to return product for full refund. I am pleased to say that we were able to resolve the issue for them. Further client was advised that the although they accepted the settlement for the cosmetic issue, that the product still carries full manufacturer's strucual warranty. Sincerely, Todd & Shawn Farina Diverse Flooring
Posted On
Painter Vancouver
Nov 12, 2012
Hardwood floor supply and install I hired Diverse Flooring to supply and install our new hardwood floors. I was very pleased with the price and quality of the floor and install. I would recommend this company.
Posted On
Brian Dingman
Nov 08, 2012
Office redesign I was refers to Diverse Flooring though Pure Painters when I was creating our budget for our office redesign. Todd gave us a sharper price and a better quality of floor than the other flooring companies we were considering. They came in with a large crew and finished ahead of schedule. Irene Fraser from Design Happens helped us with choosing the right floor to match our new paint colors. Thank you to diverse flooring ,Design Happens and Pure Painters for making our office project a success. Brian
Posted On
Momoe Sollwedel
Feb 20, 2012
Replacing entrance tiles They were very knowledgeable and we were pleased with their selection of tiles. We found slate that we like at a very reasonable price. They also recommended all the finishing sealers and grout that are appropriate for the slate we purchased. The pick up was easy as they have their warehouse just a block away from the store.
Posted On
Heather
Jan 27, 2012
Great experience with Diverse We saw an ad for Diverse in the local paper and went by the store. Steve was very helpful and let us take some carpet boards home to help decide on a colour. Once we picked our carpet and vinyl choices, Steve placed the order and assured us that they could hold the product in their warehouse until we were ready to install - as we were doing renovations and needed to finish certain steps before the flooring could go in. They're pricing was competitve, we compared to two other flooring centres. Ed was our amazing installer - what a pro! Our whole experience from start to finish was fantastic and we would and have highly recommended them to anyone looking for a good, local company to get flooring from.
Posted On
Celeste
Oct 24, 2011
Laminate flooring installed Diverse flooring was by far the best deal in town! Exceptional attention to detail and excellent communication with their crew. The installers were fast, efficient, knowledgeable and very helpful. Very happy and satisfied with the finished product. I would definitely recommend them.
Posted On
Adella Zeller
Oct 20, 2011
Laminate flooring I am a renter and was given a limited budget to work with by my landlord. The staff at Diverse were extremely helpful in helping me find something that fell into my budget. They have great deals and are very friendly and customer oriented which I don't find very often. They know that customer satisfaction is what drives business and it shows. Thanks for all your help guys!
Posted On
design happens
Oct 20, 2011
flooring for clients As an interior designer I often have to source flooring options that are both good quality and meet their budget. I have referred Diverse Flooring to many of my clients over the past 6 years and have found them to be professional, knowledgeable, courteous and most importantly provide an excellent product. I have no hesitation in recommentding them to anyone considering new flooring Irene Fraser Design Happens
Posted On
kelly marles
Oct 20, 2011
Laminate underlay and advice My husband and I have been doing a complete home renovation and it was finally time to start the flooring downstairs - we had already purchased the laminate flooring, but were concerned about what type of underlay to use as our floor tends to be cold above a dirt crawlspace (older home) diverse flooring explained all of the underlay options, price differences, benefits for each, etc... and when we finally chose the underlay we wanted, the price was the fantastic - we were purchasing a large quantity and were aware of what the other flooring stores were charging - would recommend this store based on our very positive experience
Posted On
Add Customer