All I needed was to order flooring. Sounds easy, I knew what I wanted and I had my credit card in hand. After 3 weeks of pricing online (freight was more than flooring) and 3 calls to a local competitor (no call back), I called Carpet Connection and spoke to Kendra. Problem solved! I paid over the phone and my flooring will be in this week (way better than the next fastest at 3 weeks). THANKS SO MUCH KENDRA!!!