Carpet World installed carpet in my home over a two-day period in November 2018. They did the job on schedule and everything looks beautiful. There were, however, a couple of problems along the way.
First, the company's email system is not secure. Someone claiming to be Donna from Carpet World emailed me about a dozen times requesting that I send a check to a Carpet World "supplier" in Indiana. This person knew my name and email address and probably my residential address. The emails seemed legit, but they were a little weird, so I called Carpet World and spoke to Donna by phone. I explained the situation. She said she had been hacked. She said she thought the problem had been resolved two months ago, but apparently this was not the case. I drove by her store and gave her assistant (Julie) a printed copy of the email thread with the hacker. I hope that Donna and Julie referred this case to law enforcement. I never heard anything more about it. I believe that everyone whom Donna emailed has had their private information compromised. As soon as Donna became aware that she had a hacker problem, I feel that she should have emailed all of her contacts and let them know of the security breach.
Second, the carpet installer made a blunder while installing the carpet. He unplugged a mini fridge that was in my master bedroom and placed it on the floor of the master bathroom. He did not plug it back in. As a result, the ice in the freezer melted and ended up all over the master bathroom floor. Fortunately, the problem was identified by my friend before the water flowed into the master bedroom, where new carpet had been installed. When I asked the installer about it, he tried to shift the blame to me, stating that I was supposed to move all the furniture off of the carpet. I hadn't realized that the mini fridge needed to be moved. It was inside of cabinetry and I didn't realize there was carpet underneath it. The installer could have called me at any time if he had questions or concerns. In any case, he should have plugged in the refrigerator to prevent the water from melting. This is just common sense! It is very fortunate that the new carpet in the master bedroom was not damaged.
As I said above the carpet looks great. Carpet World's price was lower than that of Home Depot and Lowe's. Carpet World didn't knock this project out of the park and they really need to beef up their email security -- hence no 5-star review -- but I would consider using them again.
Update December 5th: A few days after Carpet World came to my home, I realized my vacuum cleaner was broken. I looked inside it to see what was wrong. The belt was broken. There were new carpet fibers wrapped around it. The thing is, I hadn't used the vacuum cleaner recently. The only conclusion I can come to is that the Carpet World installers used my vacuum cleaner to clean up their mess and broke it! I called Carpet World to complain. They offered to pay for a new belt ($5). I am lowering my rating to three stars. The installers used my vacuum without my permission. They broke it and did not tell me. And the response of Carpet World to my complaint seems a little lacking.