We went with Carpet World to recarpet our second floor, and they were awesome. It was a pleasant, low-pressure environment in the store, and they immediately worked to find us a carpet within our budget. They got us scheduled quickly and the carpeting was done quickly and beautifully. The install team was nice and professional, and the carpet makes our house feel brand new. Couldn’t be happier!

Carpet World installed carpet in my home over a two-day period in November 2018. They did the job on schedule and everything looks beautiful. There were, however, a couple of problems along the way. First, the company's email system is not secure. Someone claiming to be Donna from Carpet World emailed me about a dozen times requesting that I send a check to a Carpet World "supplier" in Indiana. This person knew my name and email address and probably my residential address. The emails seemed legit, but they were a little weird, so I called Carpet World and spoke to Donna by phone. I explained the situation. She said she had been hacked. She said she thought the problem had been resolved two months ago, but apparently this was not the case. I drove by her store and gave her assistant (Julie) a printed copy of the email thread with the hacker. I hope that Donna and Julie referred this case to law enforcement. I never heard anything more about it. I believe that everyone whom Donna emailed has had their private information compromised. As soon as Donna became aware that she had a hacker problem, I feel that she should have emailed all of her contacts and let them know of the security breach. Second, the carpet installer made a blunder while installing the carpet. He unplugged a mini fridge that was in my master bedroom and placed it on the floor of the master bathroom. He did not plug it back in. As a result, the ice in the freezer melted and ended up all over the master bathroom floor. Fortunately, the problem was identified by my friend before the water flowed into the master bedroom, where new carpet had been installed. When I asked the installer about it, he tried to shift the blame to me, stating that I was supposed to move all the furniture off of the carpet. I hadn't realized that the mini fridge needed to be moved. It was inside of cabinetry and I didn't realize there was carpet underneath it. The installer could have called me at any time if he had questions or concerns. In any case, he should have plugged in the refrigerator to prevent the water from melting. This is just common sense! It is very fortunate that the new carpet in the master bedroom was not damaged. As I said above the carpet looks great. Carpet World's price was lower than that of Home Depot and Lowe's. Carpet World didn't knock this project out of the park and they really need to beef up their email security -- hence no 5-star review -- but I would consider using them again. Update December 5th: A few days after Carpet World came to my home, I realized my vacuum cleaner was broken. I looked inside it to see what was wrong. The belt was broken. There were new carpet fibers wrapped around it. The thing is, I hadn't used the vacuum cleaner recently. The only conclusion I can come to is that the Carpet World installers used my vacuum cleaner to clean up their mess and broke it! I called Carpet World to complain. They offered to pay for a new belt ($5). I am lowering my rating to three stars. The installers used my vacuum without my permission. They broke it and did not tell me. And the response of Carpet World to my complaint seems a little lacking.

I used carpet world a year and a half ago and I am just now getting around to reviewing it... Thoroughly impressed. Great selection, but really the installation was a good experience. They did accidentally underestimate on how much carpet they quoted me for, so they were not initially able to finish the job. But they totally owned the mistake, put the rest of it on expedited order, and installed it quickly. There was no charge for the extra carpet. Mistakes are bound to happen sometimes. But its when a company responds this well to them that I will give 5 stars. Julie was the one that handled everything.

Donna and Julie are amazing!! My brother and I were both remodeling our homes and we both got our carpet from these wonderful ladies. They were very helpful and knowledgeable about all the questions I had. The installers were also wonderful! They were quick and did a great job. We are very happy with our new carpet and would definitely recommend these ladies.

Business and and people are the best!

I have been buying all my flooring needs from Donna and Julie for some time now, no need to shop around. It is the right price everytime i go in. I will be back. Thanks ladies

The sales lady was sweet and helpful. We have never had to stop for flooring and she was patient and answered all our questions thank you

The carpet installation for my basement was done today. The installer, Sal did excellent work. We are satisfied with everything for choosing the carpet with a reasonable price in Carpet World and the installation as well. Thank you so much, Carpet World.

I came in today to get started with the process of picking out new floors for our home. It was very relaxed and welcoming, they even had toys for my 2 year old to play with while i looked around. I have shopped around a little and haven't felt comfortable with other stores in town. I scheduled someone to come out and measure and im very excited to get this project started.

We bought a remnant here, fell in love with it, and the owner also! She was so knowledgeable and helpful, down to earth, and will be measuring our upstairs tomorrow for full upstairs carpeting. I can see the integrity in this establishment, which also has great reviews, and I think we have found our full service flooring needs fulfilled here. What a good feeling!

We were very pleased with the high level of customer service and the wonderful hard work Sal put into our new floors. He is such a kind-hearted man with an amazing work ethic. We love our floors! Thanks so much!

Absolutely would recommend this company! They have excellent customer service, prices are fair and the finished product was OUTSTANDING! Donna and her team are very pleasant and easy going. I was more impressed with the installers, they were polite, on time and very professional. I would like to give praise to the main installer, Eladio, he did an extraordinary job and completed within the time requested. Kudos!!!!

My house finally feels like home with the new carpet and soft pad. They got it done quickly and cleaned up the mess new carpet can leave behind.

I was undecided what to get. The staff was patient and helpful. When I made a decision installation was quick and professional. The price was below competitors. The customer service was above. I love my carpet! It is soft and beautiful! I definitely would recommend Carpet World!!!

Extremely helpful, patient, and professional staff. We had an idea of what we wanted and they made it a perfect reality. Great customer service and always glad to support local business. Thank you!

We went there for replacing our flooring. We changed the existing carpet to hardwood from our home. It looks very very nice!! We are in love with it! Donna helped us with all decisions and recommendations and the guy who installed the hardwood was really professional. We strongly recommend them!

I contracted with Carpet World for carpet purchase and installation on two separate houses in early January 2017 after having received multiple quotes from other local carpet vendors. This was my first time ever purchasing carpet so I had some learning to do. I was extremely pleased with their services, from initial consultation all the way through post-installation follow-up, and would highly recommend them to anyone in need of new flooring. Following are the highlights from my experience: Choosing a vendor: - They were extremely responsive, not just when trying to get my business, but throughout the process. It was clear that I was a name and face and not just another customer number. Not once was I waiting on them to get back to me. - I really appreciated being able to deal directly with the owners. - They delivered the most competitive bid in terms of cost vs quality. What I really liked about their costing though is that it didn’t change. Other vendors had a floor price per square foot or yard and an associate would immediately mention that he/she could discount that and rattle off a number. Minutes later that number may change again. It seemed highly variable and very subjective. With Carpet World, for me, that didn’t happen. The price per square foot was competitive at the start and that was it. We negotiated discounts afterwards. To me, that just seemed more honest. - They offer a military discount. Scheduling: - Responsive and accommodating. I had a tight timeline on one of the installations and they were able to meet that. Installation: - I saw two different crews during this process (one for each house). Both crews were on-time, clearly knew what they were doing, didn’t waste time, and were professional and courteous throughout the process. - It was clear that they use the same crews again and again so they know the quality will be there. Before picking a vendor, I asked if they really knew their crews or just subcontracted them out. They responded with the names of the individuals on their crews and sure enough…those guys are the ones who accomplished my installation. So, you can have faith that you’re going to get quality and not the cheapest first-timer crew. - I’m extremely particular…probably to a fault. These installations were done very, very well. Billing: - Very easy to work with. Billing shouldn’t be complex…with them it wasn’t. - They broke down the price for me by what was being accomplished. X amount for carpet, Y amount for pad, Z amount for installation, etc. Some vendors don’t want to provide this for some reason. I like to see where every penny is going though and Carpet World provided the billing transparency to let me see that. Overall: - Top notch experience with Carpet World. I feel I received a fair deal and received a superior quality product for cheaper and with less hassle than I would’ve received elsewhere. - Easy to work with. - Would definitely recommend to anyone.

Bought some flooring and carpet from Donna. Excellent customer service. Everything went smooth with no hiccups. Glad I chose carpet world for supplies and install. All done within a timely manner. USE THEM FOR ALL YOUR CARPET AND FLOOR NEEDS.

I went in with samples of everything I could think of for my new shop, and they helped me find the perfect tile. It ended up being super easy, which I wasn't expecting. I'm really excited about how fast the tile showed up, too, and that the colors are just what I needed. It was a really nice experience! Thank you so much!! I'd definitely order more stuff from here. ;)

We received excellent and personalized service from Donna and Danielle. They took their time with us, and helped make the whole process easy and fun. We absolutely love our carpet and other flooring. Installation was professional. The installers helped to make our small entryway flow into the rest of the upstairs area. We were indecisive and they were helpful and able to visualize the end result, in ways that we were not. We recommend Carpet World to anyone looking for personal and professional service, and excellent quality carpet and flooring! When we finish our basement, we will be back to choose and purchase carpet from Carpet World!

We've been working with Donna and Danielle at Carpet World for years. Being in property management, we have ordered many types of flooring from them. They have always provided fast estimates, great product and professional installation. If you want a company that provides personalized service and competitive pricing, give them a call!

I had five rooms carpeted last week and was impressed with Carpet World from the beginning to the end of my experience. Danielle worked with me personally to find the exact carpet and color that I needed. She and her mother Donna were professional and competent. The installers, likewise, were competent and capable. The carpet looks wonderful in my home. I couldn't be more pleased. I recommend Carpet World to everyone who is looking for carpet. You will not be disappointed!

Fast service and a great sale. With the half off Mohawk sale, we got much higher quality carpet for significantly less than the price we were considering at Lowe's.

I shopped around town for a very specific carpet. Donna quoted me almost half the price of what someone else did. She was very helpful throughout the process (including helping me find my son who was apparently playing hide and go seek with me in her store!), and carpet was installed about a week after ordering it. Other stores told me I'd have to wait 4-10 weeks. Installers were on time, professional, and they even vacuumed the nearby existing carpet afterwards. I'd be happy to do business with her again.

So far, so very good! I'm looking forward to working with the Mom & Daughter team and their installers. They have such a vast selection of flooring and the carpet!! Oh my! Harald and I spent almost 2 hours just playing with ideas. I'm so excited!

Thank you so much to Danielle and co. who donated and installed beautiful carpet for a family in need! They passed their housing inspection today thanks to you! This is a huge step to keeping all the kids in this family at home with mom, and not in foster care. The carpet looks amazing, and your installer was so patient as the family worked hard to get the house ready.

This is one store I would definitely recommend to my friends. I had the foors done in my whole house and they look fantastic.

We solidly recommend this family business. They are a hidden little gem in the carpet world (no pun) with an amazing little store, genuine service, top-notch installers, and they easily beat every price in town (O'Briens, Carpet Exchange, Rug-It, Lowe's, Home Depot, etc.). Don't let their little store fool you, these folks offer a wonderful shopping/installation experience. We're thrilled with our SmartStrand carpet.