From the first moment I walked in the door I felt like I was dealing with the best. They know what they are talking about. The we have the manager of installation , Don.... he is fabulous to work with. He has many great years of experience, and it showed. I told him how great his installers were. My house was not easy and they were also professional, and great at what they do ..my carpet looks awesome. I got the Karastan silk threads and I couldn’t be more pleased . Thank you to all who made this a wonderful experience.