My husband and I connected with West Valley Flooring, specifically Frank Siebert to replace carpet in the house we purchased, timing it to be done before move in. However we flip-flopped on our decision to carpet the second floor, we delayed our order by a week too long. Frank cautioned us on our hesitation, but patiently waited for our decision.We decided in the last hour (sadly past due) to go ahead with both floors.
Frank Siebert assured us he would do his best to get the carpet and underlay delivered and installed before our furniture arrived. He has a wonderful steadfast patience about him that made everything seem possible, even though he couldn’t solidly assure us that the carpet would arrive in time.
The carpet arrived at the warehouse the day before our move in, and on that day prior to our move Frank had two capable servicemen install the basement Berber and stay later at the house into the evening to prepare the second floor by removing the old carpet.
Let me stop here to say that our order delay was the consequence of our own indecision. Had we made our decision sooner, the carpet would have come sooner and the strain of getting this done would not have fallen on Franks shoulders. He took this on and handled our problem with the utmost professionalism, integrity and service, and we are profoundly grateful for his help.
Instead of the previous installers for the basement carpet arriving for the job on the day of our move in, Frank himself and his talented handyman brother Nathan arrived early on our doorstep. And while the four man moving team installed furniture everywhere else in the house, Frank and his brother worked without any breaks to install, with quality craftsmanship, succeeding to prepare the largest room on the second floor to receive the weighty and bulky furniture pieces. If they had not have done this for us, my husband and I would have had to lug couches and bookcases up the stairs after everyone left. To say that Frank and Nathan saved us (our sanity and our backs) that day is by far an understatement. They were amazing.
It was just before midnight when they completed the Berber carpet installation throughout the second floor, done in one day with the highest level of professionalism and quality. Frank and Nathan provided incredible service and all while under what I consider unfavourable mental and physical conditions. We are extremely grateful to Frank and to Nathan for their help to us that day, and I say to anyone who has the good fortune to be entrusted into Franks care, that he is extremely capable and reliable. A man of great honour and integrity.
The carpet is terrific by the way. Its been three months and we are thrilled with the product purchase and installation. Beautiful, quality job.