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Constance Heuss
Jan 14, 2019
I wanted to note about the exceptional job your crew did on our flooring. They were outstanding in every respect. We’ve had many floors done over the past twenty years and never have we had a crew like yours! The work is perfect. Thank you so much!
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Ridge Sink
Jan 14, 2019
I recently used the services provided by Liz Rhoden with About Floors n’ More. I was in the process of putting my house up for sale and needed quick help from someone to repair and replace a hallway with hardwood floors. The job was not an easy one and required great attention to locating the proper wood and an artisan’s care in replacement. Suffice it to say, not only did Liz accept the job, she managed it to completion to a result exceeding my expectations. There were a couple of bumps in the road that were challenging to get the job done right, but Liz and her people took it upon themselves to answer those challenges and give me this outstanding result. I am quite confident in Liz and her company’s ability to handle any type of flooring job in which the customer will be very happy with the final result. I have shared the following with many people since, “Liz is an absolute pro in her line of work.”
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Cindy King
Jan 14, 2019
We had John, one of your installers and his crew work on our laminate floors over the last two days. I wanted to write and compliment both him and his work. He is extremely professional and knowledgeable. His work and the cleanup was absolutely meticulous. Your company is lucky to have such a hard working and friendly gentleman representing you! We will absolutely use your company again, and would request John if possible. Thank you for a great experience and please let John know how much we appreciate the excellent service.
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Somnang Meas
Jan 12, 2019
John and his team did an amazing job. He had great attention to detail and talked me through each phase of the flooring process. Highly recommended.
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Somnang Meas
Jan 12, 2019
John and his team did an amazing job. He had great attention to detail and talked me through each phase of the flooring process. Highly recommended.
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Cindy King
Jan 04, 2019
We worked with John in the office as well as another John, the installer. The communication was excellent and professional. John the installer was very knowledgeable and meticulous. Very impressed!
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Geoffrey Lee
Oct 31, 2018
Both the purchase & the installation were handled very professionally. These folks have done work for us before & my wife & I love them. New carpet installed
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Arthur Jones
Oct 25, 2018
Everyone at their Beach Blvd store was very helpful in selecting the best carpet to meet our needs, meet our selective tastes and get the best bang for our buck. We selected a Karastan carpet and got a top quality carpet for a great value price.Their price included everything, no hidden surprises. And the installers were very courteous, on time, friendly, and cleaned up completely afterwards. They even cleaned off some marks that were on the wall before they got there. Our friends have remarked how very nice the carpet is and asked where we got it. About Floors n More gets a definite thumbs up for this job from start to finish. Replace carpet in master bedroom
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Kate Stevens
Oct 04, 2018
We just used About Floors n' More for the second time and will use them again. We now have porcelain wood look tile throughout the majority of our home. It took six days and the results were worth it. The attention to detail, quality of work and kindness of the crew was terrific.
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Responded on: Oct 04, 2018 05:00 PM

Thank you for the rave review & kind words! We love hearing that you're happy!
Joy Fulford
Sep 21, 2018
I can’t say enough great things about this company. We worked with Bonnie who was professional and really helped us achieve our style goals. The contracting team we were assigned not only finished the job on time but did beautiful work. It’s been 3 months and we haven’t had any issues since the install. Their prices are very competitive. We will always refer people to them and look forward to using them for future projects on our list.
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Joy Fulford
Sep 20, 2018
I can’t say enough great things about this company. We worked with Bonnie who was professional and really helped us achieve our style goals. The contracting team we were assigned not only finished the job on time but did beautiful work. It’s been 3 months and we haven’t had any issues since the install. Their prices are very competitive. We will always refer people to them and look forward to using them for future projects on our list.
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Erin Joy Marler
Aug 03, 2018
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Diane Arsenault
Apr 18, 2018
Excellent service and staff. They are honest, trustworthy and very knowledgeable about their products. They have a great selection of tile, carpet and wood flooring.
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Karen A Ruiz
Apr 16, 2018
I had to have carpeting super fast, and they delivered. I don't know of any other business that could have done this. The store personnel were all delightful, and the crew that came to install were just as nice as could be.
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Marykay Evans
Mar 28, 2018
Great experience from beginning to installation ! Mary Kay was professional, helpful, listened to what we wanted, and followed up quickly on questions we had. Jason and his team did a wonderful job on installation. Thank you all! Highly recommend !
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Amy Celeste Wilson
Mar 17, 2018
We cannot say enough positive things about this company! The customer service exceeds every expectation! Valerie Segraves is one of THE BEST service/sales representatives with whom I have ever had the pleasure to work. Customer-focused, knowledgeable, fun, very attentive, and provides perfect recommendations! The owner, Richard, is delightful and extremely knowledgeable. Both are excellent listeners who anticipate our every need. The company did an expert job of installing carpet in our second floor in December 2016. We are now hiring them to install wood look tile on our first floor. We cannot wait to begin the process!�
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Responded on: Mar 16, 2018 05:00 PM

Thank you so much for the great review! So good to hear you had such an excellent experience with us the first time with your new carpet. We're looking forward to installing new wood-look tile for you!
Erin Joy Marler
Mar 07, 2018
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Doug McKesson
Mar 07, 2018
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Kathy Marsden
Mar 07, 2018
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Elizabeth S Rhoden
Feb 19, 2018
I recently installed the new Air.o soft flooring in the upstairs of my home. Not ever having carpet of my own before, I absolutely love it! It is super soft and easy to clean. Air.o's unique construction provides better airflow, releasing dust and dirt more and is noticeable when I vacuum.
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Scott Burleigh
Jan 05, 2018
Ive gotten tile and carpet and it?s all been great. The service is unmatched. When I had an issue they came back and corrected it without any questions.
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William Reinersmann
Oct 02, 2017
Rick was very honest and straight forward, telling us what needs to be done to do the job correctly. We are replacing a lanai floor. Rick, from the San Jose store, came out and looked at the job. There's currently a carpet on the floor. He told us that it wouldn't make sense to put tile on the existing floor, due to warping and the structure. He suggested we lay a concrete floor before we consider time. We really appreciate Rick's honesty and will use him when we lay the tile.
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jean shepard
Sep 21, 2017
Work was done on time and quality of work was excellent. We couldn't be more pleased. We plan to do more to our house in the future and will use them again.
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Ellen Page
Jun 19, 2017
It took a week and it was very painful. It was most likely the nature of the work, but the whole house was tore up, furniture moved, house very dusty and almost uninhabitable but we got thru it. The old floor was very difficult to remove and they used a machine that they drove over the house to rip it up but in spite of being careful, several nicks were made in the walls as well as the baseboards. Fortunately, I had the painters come in afterwards and repaint my entire house and the flooring people did fix all of the holes and nicks. I just found out that it is very difficult to live in a house while such major work is going on. It was hot and dusty and very trying however, the floors are lovely. The workmanship was excellent and for the most part, the workers seem to really take pride in their work. Entire house re floored. Engineered hard wood replaced with laminate .
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Matt Galnor
Apr 10, 2017
Richard and his team are the consummate professionals. Employees are friendly, knowledgable and helpful -- taking the time to work with you and answer questions. The showroom is spotless and conveniently located. This is a great local business and I highly recommend it.
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peyton galbraith
Apr 10, 2017
Would recommend Floors N More! They were great to work with! The staff was attentive and took their time to explain to me about all the different flooring and what would work best in my house.
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Pamela Coffey
Apr 10, 2017
Team was very professional. Work was completed ahead of schedule and looks beautiful! Do to water damage we had to have the hardwood floors taken up and new wood installed.
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Bill Manning
Mar 30, 2017
A great business - I shop there for flooring and have had fantastic experiences! Top-notch customer service and products.
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peyton galbraith
Mar 30, 2017
Would recommend Floors N More! They were great to work with! The staff was attentive and took their time to explain to me about all the different flooring and what would work best in my house.
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Matt Galnor
Mar 30, 2017
Richard and his team are the consummate professionals. Employees are friendly, knowledgable and helpful -- taking the time to work with you and answer questions. The showroom is spotless and conveniently located. This is a great local business and I highly recommend it.
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Kristina Aranilla
Mar 29, 2017
The staff was very friendly, helpful, and well informed. I've had nothing but good things to say about the store. Definitely plan on shopping here again!
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Kristina Aranilla
Mar 29, 2017
I've had nothing but good things to say about the store. The staff was very friendly, helpful, and well informed. Worth checking it out for yourself- I definitely plan on shopping here again!
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Dana Edwards
Mar 16, 2017
This place rocks! Valerie was extremely knowledgeable about all the products and helped me choose the right carpet. She gave me all the choices and didn't try to oversell, but let me choose the one for my budget. The installers showed up on time and did a clean and professional installation. From walking in the showroom door to the final installation, this was the best experience I have ever had for a home improvement project.
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Cindy
Feb 22, 2017
I would highly recommend Floors n' More for all your flooring needs. Even though we had a small issue, they never failed to quickly respond and take the necessary steps to rectify the situation in a timely manner. They stand behind their work and warranty! Customer satisfaction is their goal! I would not hesitate to use them again in the future!! Our floors are gorgeous! Thanks so much to Beth, Don, Bryant, Rhonda and our installers!
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elizabeth dubovsky
Jan 16, 2017
very smoothly. They did a beautiful job, cleaned up and the price was very competitive. The workman were right on time and everything was just as selected it. carpet and tile in our great room and carpet in our dining room, 2 hallways and tile in our kitchen.
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Victoria Taylor
Jan 10, 2017
wonderful. I fail to mention that I belong to Angie's and they refused to discount the job. Carport three rooms
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Patricia Campbell
Nov 26, 2016
we were flooded by Hurricane Matthew and the floors on the first floor of our home were destroyed. A friend recommended Floors N More so I called and spoke with Valerie. She asked if we would like to come in and look at samples but I said that we were waiting for servpro and couldn't get away at that point. She asked if it would be helpful if they came to us. Within an hour, Richard, the owner, was at our door. He answered our questions, gave us some cost saving suggestions and calmly guided us at a time when we were very overwhelmed. Their crew came in, moved our furniture, removed the flooring and installed beautiful hardwoods and carpets. We highly praise the professionalism and quality of the work but we also want to thank them for their compassion at a difficult time. the deserve 10 stars!
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Cmoore
Sep 03, 2016
About Floors n More did a excellent job on my hardwood floors. My floors look beautiful! Love it!
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Nancy Stone
Aug 03, 2016
GREAT!!!! I had help selecting the flooring from a friend who does interior design. Once we selected the tile, everything else went smoothly. The installation took almost a week, as expected. It looks great and we are very pleased. wood-look tile installed in 3 bedrooms, a long hall, and 4 closets
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Nancy Stone
Aug 03, 2016
GREAT!!!! I had help selecting the flooring from a friend who does interior design. Once we selected the tile, everything else went smoothly. The installation took almost a week, as expected. It looks great and we are very pleased.
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Sarah Adham
Aug 02, 2016
We hired About Floors N More to remove our existing carpet and hardwood floors, and to install new hardwood floors in essentially the entire house. Rick and John were both pleasant and very professional. The team worked hard and as late as they could (with our HOA rules) to get the job done as we were on a time crunch to move into the house and out of our apartment. During the demolition, we had a couple very small dents made in our hallway (the demolition machine that is used to remove existing hardwood is huge and our hallway was very tight) that they fixed themselves! They finished the job by cleaning up the floors (the wood glue gets everywhere during installation) and that is when I realized we had made the right decision! Our floors were laid perfectly level throughout the home, and shined beautifully. I felt bad moving in and putting furniture on top of them!! To top it all off, we had already moved in some boxes into one of the rooms after the install but before they came to clean the first time. When I finally cleaned out that room (6 months later!) I contacted them to see what cleaning agents they used, assuming I would have to do it myself. They came back out for free to clean it!! Now that is what I call great service.
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sandra mielnikowski
Jul 21, 2016
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John Rybinski
Jul 19, 2016
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A Google User
Jun 17, 2016
I highly recommend Rick and the staff at About Floors N more. They stand behind everything they do and don't stop until you are satisfied!
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David Edenfield
Jun 05, 2016
I highly recommend Rick and the staff at About Floors N more. They stand behind everything they do and don't stop until you are satisfied!
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Whitney Smith
Jun 01, 2016
My fiance and I stopped in About Floors n' More after we closed on our first home together. From the second we met with the staff we knew they were the right company to go with. They worked with us on our quick turn-around of installation and installed the floors professionally while we were out of town. I highly recommend working with them as they know the industry, are super professional, and treat their customers like family.
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Wasim Munayyer
May 31, 2016
We worked with Donna, Valerie, & Richard. They were all awesome. It felt like working with family. They are incredibly knowledge & professional. When you walk in the store, they make you feel comfortable, at home, and as though you are making an informed and intelligent buying decision. They have a great selection of real wood, laminate, carpet and other flooring . We chose a beautiful and well made"beachy" laminate flooring for our new beach condo. The installation was fast, professional, and solid. It looks and feels great. If I could describe the experience in one word, it would be "value". You pay a reasonable and fair price for awesome customer service and a great product. If you need new floors and want the job done right, call these folks up and they will take care of you.
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Karen Johns
May 30, 2016
I love my new floors! Laminate looks great and the installers were super! Carpet in the bedrooms looks awesome too! Thanks for a wonderful experience. Donna was a wonderful person to work with through this whole experience.
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bonnie yamani
May 25, 2016
I went to both the Beach and San Jose location for our flooring needs. Both locations were excellent--friendly, helpful and thoughtful staff and a large selection of flooring options. Everything from measurements, quotes and ordering was efficient and timely. Overall a great, professional experience and I strongly recommend About Floors N More for all your flooring needs!
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Royal Movers
May 19, 2016
I feel confident to recommend Rick from About Floors and More for anyone needing flooring advice. Rick is very organized and business oriented. Highly recommend
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Jac Jack
May 13, 2016
Materials & Installers arrived on date & time promised. Install took 1.5 days to complete 2.5 rooms. (Good) No dust created as shop vacs ran constantly during the process. Men were professional & courteous. Recommend. Note: New material color did not match our existing hardwood color. Owner came to home immediatly within 45 minutes with samples shown at time of order. After discussions agrred to install it as over time natual light will cause shading and color changes that will closely match.
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Henry Aman
May 04, 2016
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Jessica Phenning
Apr 29, 2016
First, Valerie was awesome! Very patient and helpful in figuring out which tile to use. She explained everything very well and worked with me on a tight time-table. The installers were punctual and worked very hard. Finally, the tile and the installation itself look amazing. Valerie's suggestion to put the tile at a diagonal looks really, really good and her grout color pick was on point. Only one ding on professionalism because the clean-up could have been better. They pretty much almost had the backyard completely free of everything they brought, so I feel bad making it a "B", but I stepped on a sharp piece of tile in my backyard a few days after the installation. Probably my bust for not thinking tomow the lawn beforehand.
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Jesse Dent
Mar 10, 2016
I would highly recommend About Floors. I have know and worked with Valerie Segraves for years. If you need new flooring you have to talk to her FIRST!
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Michael Phinney
Feb 10, 2016
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Responded on: Aug 07, 2016 05:00 PM

I am again sorry that our timing was not better. Sometimes things happen that we can not control. However, I am glad you are happy with the final product. Thank you for your business.
William Harmer
Feb 04, 2016
unknown
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sandra mielnikowski
Jan 22, 2016
They had to remove all the previous tile first. Boy what a job.Very messy and noisy but I was warned about that ahead of time. Valerie told me to tape all my cabinets shut with blue painters tape . So glad we did. Nothing got in them at all. She was very careful to tell us to protect our art work by moving it or covering ones that were too heavy to move. We also covered furniture with plastic as much as we could. The crew covered the doorways with plastic to try to keep dust contained. We had such outstanding customer service throughout the whole job. Every day some one checked on things whether by phone or e-mail or in person. The installers were terrific and did a beautiful job. They were also extremely polite. I am so pleased with the job and would highly recommend them to anyone. Besides the great install job I can't say enough about the personal service. All the way from the estimate to picking the tile and grout colors I had personal help from Valerie. You would not get this kind of service from a big box store. I am so grateful that I found them. I could always contact them and that was very reassuring. Thanks to everyone there. ESPECIALLY VALERIE! Thanks.
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elizabeth dubovsky
Jan 15, 2016
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Ellen Sullivan
Dec 31, 2015
Very pleased with the entire experience of purchase and installation of new carpeting. We had deadline to meet and this team made it happen and the carpeting looks fantastic. Highly recommended!
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Frederick Berbig
Nov 19, 2015
The company was very professional,helpful and punctual. They had no problem with us breaking up the installation with the bathroom tile first and the wood floors a couple weeks later to accommodate a vacation. The installers had to level most of the concretefloor (carpet previously installed) prior to installation of flooring which added at least a day to the schedule. All the old flooring demoed was removed and disposed of and the floors cleaned prior to finishing and leaving. They quickly came back and fixed one spot. About Floors does use a subcontractor for the installation.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your kind words and your continued business.
Chris Amerling
Nov 18, 2015
Excellent service and wonderful courteous staff from sales to installers. We love our new floors!
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John D
Nov 05, 2015
Highly recommend! Richard and his staff were very professional, listened to what we wanted and his installers were ON TIME!!
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Christopher Campolettano
Sep 25, 2015
About Floors ?n More replaced carpet in our 3 bedrooms with hard woods. They did a fantastic job! They were able to match our existing wood floors with the new. Donna and her team were great to work with. We are very pleased with the quality and service we received! The work was high quality and was completed on time and on schedule! We would definitely recommend them and would use them again in the future.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your kind words. Donna is certain excellent. Good luck with your new home.
BOB SNEAD
Sep 09, 2015
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Responded on: Aug 07, 2016 05:00 PM

Thanks [removed member name]. I hope your dog likes the new floors.
Jane Palmer
Aug 24, 2015
I thought they were outstanding. We did a big job with them and thought they were great.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your business and kind words.
Janice Spurlin Gordon
Jul 22, 2015
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Elizabeth Hope
Jul 14, 2015
We were very happy with our experience with About Floors N More in Mandarin. From sales to service, everything went well. Beth was very communicative and understood our needs; they worked with our schedule to get the job done. The installers were very professional and courteous and did a great job. We love our floors!
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Scott Sidwell
Jul 02, 2015
They did well. They came out and did some repair work probably about a year after that because the carpet got damaged. They did a great job.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your kinds works and we appreciate your business.
Amber Napier
Jul 01, 2015
They did two separate services. They also put in our tile floors a few years ago. It was cheap. It was for installation, carpet, adding; everything walk out the door. It was awesome. They did a really good job. They were great.
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Rene and Bryant Mills
Jun 30, 2015
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your review and your business
jason runyan
Jun 30, 2015
They were great. I give them A's across the board. We had a good experience with them.
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Susan Nemeth
Jun 30, 2015
Initially, we were not pleased with it. We talked to them about it and he came out and he agreed that there were some quality control issues and Welmington was not amenable in replacing it but he went ahead and replaced it for us which is a huge thing. So we were exceptionally pleased at that time. I believe they were just getting started at that time. What we did was we chose more expensive carpets when they agreed to replace them and that was our decision to upgrade. We shopped around for price but we felt that their quality was better than some of the lower priced establishment. We liked the quality of the second carpet. We had to go around a bit to get the manager to agree. The first person who came out immediately but when the manager/owner came out, he was less amenable but he agreed eventually.
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Jane Akre
Jun 29, 2015
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Randle Clark
Jun 29, 2015
Working with Richard and Vanessa was a real pleasure. Professional, punctual, quality tile, quality workmanship...everything you're looking for in a flooring business. Would use again in a heartbeat.
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Responded on: Aug 07, 2016 05:00 PM

It was our pleasure working with you and [Member name]. I bet you will have some great parties on that lanai this summer.
Douglas Castellano
Jun 29, 2015
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Willaim Pierce
Jun 27, 2015
They did a very good job. They put some tumble stone and some bronze little things in the middle. They did some really nice stuff. I used the one on Beach Boulevard. They came out about four years ago. It wasn't inexpensive. I had to order some of it from Italy. I wasn't really into checking prices, it was the quality that I wanted. The tile down the kitchen alone was $10,000. It was a little more expensive because of them having to order some things from Italy because I wanted specific things. They did exactly what they said they were going to do when they were going to do. They did a good job, everything is neat and clean. It was the first time I had ever used them and I didn't even realize that they were close to my home. I couldn't find what I wanted elsewhere and they had what I wanted. I would use them again in the future. In fact I have a bunch of stones lying on my counter right now but I am going to have them do somewhere else.
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Deborah Abbott
Jun 27, 2015
They were the highest of all quotes. They were very professional and came out when they said they would. One thing I remember on the quote is that there was a miscellaneous charge with a significant amount of money which I’m not sure what that represented. We actually got quotes from 3 different companies and one thing that skewed it up for them is that they have the highest amount of square footage. She did do it by hand with a measuring tape versus based on the other 2 did it with a laser. There was, between the lowest and then it was almost a 600 square foot difference. Their price except for some of these miscellaneous charges and stuff I guess were competitive and I got the quote soonest when they said they would and very pleasant in the store in terms of working with them to setup and do an estimate but it was pretty high overall. From a business approach, they are very good there. It’s just that the price ended up being higher and I think it was higher because of the significantly higher square footage. The only thing that really hurt them was their square foot measurement and that one charge with $660 of miscellaneous. It’s just really a question of much higher square footage in the measurement having it done by hand and I’m not saying that they were trying to be inaccurate but you would think that the laser would be a little bit more accurate than the other 2 people who used to measure.
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Responded on: Aug 07, 2016 05:00 PM

I wish we would of know this before you made a decision. Something doesn't make sense to be that far off. We checked our measurements and unless we measured wrong, we need that amount of carpet. I do not know if we or they are doing different rooms. I would like to know after the job is over, if they really did have enough carpet. Best of luck with your install
George Ross
Jun 27, 2015
The one that we got scratches easily, we didn't realize that, but the work they did was fine, and also work they did on my daughter. The product we picked was dark wood and it was scratch free. They were really nice people to work with. It looks really pretty. No one knows that it got some scratches on it when we moved. It was a good price. We looked around in a lot of different places and they were really very competitive and very good. I like my daughter's floor and her carpet is much better than mine, and I paid more than she did actually. I don't think the quality of mine was as good. Mine is a smoother wood and hers is bumpier and more distressed. Hers is harder wood. Hers was excellent, mine was not quite. Their responsiveness was perfect. They came the week after we finished all the remodeling work. Their responsiveness when they came back out because I complained that the floor gotscratched when they moved the furniture back in wasn't good. People came right away but they told us to go to Home Depot and get scratch covers so we can cover the scratches. I wanted them to do it. They came out but this wasn't the answer I wanted.
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Joe Poole
Jun 25, 2015
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John Kirkpatrick
Jun 22, 2015
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DAVID ADLER
Jun 22, 2015
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Michael Beach
Jun 22, 2015
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Charles Metzler
Jun 22, 2015
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Christopher Bennett
Jun 22, 2015
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Responded on: Aug 07, 2016 05:00 PM

Mr. [Member name removed]: Thank you for your continue business and we look forward to helping you in the future again and again. Have a good summer.
Amber Napier
Jun 22, 2015
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Elaine Fifield
Jun 22, 2015
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Victoria Taylor
May 28, 2015
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your kind words.
Ida Harrison
May 26, 2015
About Floors N More were great at both advising on carpet choices and working with me on quantity, price, and actual installation. I needed the carpet within a short time frame for expected company and Donna, in particular, went out of her way to make sure the manufacturer could deliver the product and the installers could install it in time. The independent installers too were very accommodating and started removing the old carpet while waiting for and picking up the delivery. They also were very patient with my questions and a couple of requests. Overall, I appreciate the great customer service and am very happy with my new carpet.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your kinds words and we look forward to helping you with any flooring needs in the future.
Lori Cross
Feb 17, 2015
This was a project we wanted to do but it became a necessity when I got frustrated and pulled up the carpet in my dining room. Our house looked like a patchwork quilt with carpet, tile, laminate and concrete. We wanted to get the wood look tile but the first place we got estimates quoted us $16,000.00 for 1250 square ft. So we decided it was out of our price range and started looking at wood. After getting quotes from About floors and More, our original quote and one more we decided to go with About Floors and More because they could do the carpet and the wood and Richard the owner went above and beyond to make it work within our budget. Richard told us the wood would take about 8 days from start to fininsh with an additional day for the carpet that we could do immediately after or wait to schedule later if we needed a break from the workers. His estimate included the labor and floor prep with a breakdown of materials. He explanedit was important to assure the floor was level and the charge for the leveling would be based upon the number of bags needed.We ran into a small glitch when the flooringwe painstakingly picked out was on back order until the first of the year andbecause we did not want to wait we had to make another selection. Let me just insert a little advice here for anyone chosing wood flooring. Always bring the samples to your home and look at it in different light and it always looks darker than you think it will.The flooring arrived as promised, the tile removal was messy but overall painless. We were exited to get the worked done so we moved most of the funiture ourselves but they were prepared to move it and moved all of the really heavy stuff. The work took less time than expected, 5 days and then 1 day for the carpet the following week. We are very happy with the end result. LOVE the finished the product!. We did have one area in front of the refrigerator that appeared to have gotten damaged when they pushed it back in place. Because there wasn't enough left over longer pieces to repair it correctly, theyordered a box and had it fixed nicely within a week. Would definitely use them again.
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Responded on: Aug 07, 2016 05:00 PM

[member name removed] Thank you for your kind words and enjoy your new flooring
Suzanne Godwin
Feb 09, 2015
I wanted to replace the original white tile in the kitchen with something new and decided to do the smaller jobs while they were there. I walked into the store one day and Beth helped me immediately. She knew her products well. She came to the house and measured and we picked a tile for the bathroom closet. She was good about returning calls and e-mails, and other staff was always very cordial if she was not available. The installers were pleasant and did a good job of masking the work area and cleaning up dust. They did a beautiful job. I was quite satisfied with the price, especially with my Angie's List discount.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your business and your kind words. We are very lucky to have wonderful people in the company like Beth. We look forward to helping you again in the future
Mike Schiff
Feb 02, 2015
They're real good. They were neat, friendly and very courteous.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your kind words
Melissa Evans
Jan 15, 2015
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Joseph Fisher
Dec 31, 2014
We used About Floors to replace damaged hardwood flooring in our livingroom and dining room. Through no one's fault (new wood didn't match the sample they got, and couldn't be placed next to the old wood), we had a problem with the installation that added a two week delay. Even though the problem had been unavoidable, Rick Costner and crew took total responsibility and owned it, and did everything they could to make our situation--flooring removed, waiting for hard-to-find wood--as livable as possible. I don't think many dealers would have gone that far. The installation job then became significantly harder as a result, and they used tremendous expertise in putting it in and making it look great. We found them through Angie's List , and it turned out to be a really good decision. We would recommend them to anyone, and would use them again without hesitation.
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Responded on: Aug 07, 2016 05:00 PM

Thank you Mr. (removed member name) for your kind words. I am so glad you are happy with the repair.
Mike Schiff
Oct 21, 2014
Could not have gone better.
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your kind words of praise. It was our pleasure to serve your family.
Kathryn Albers
Oct 13, 2014
We were very happy with all aspects of our purchase and installation of hardwood flooring from About Floors n More. We went to their new store on San Jose Blvd in Mandarin and the salesperson Donna was very knowledgeable and thorough, and she stayed in contact until the job was complete to make sure everything was done to our satisfaction. The installation foreman Eric also made a few visits to our home during the installation to make sure that everything was good. From our initial discussion at the store, we expressed that we were most concerned about the quality of the installation. We were assured that they used the same installers for all of their jobs, and we were most impressed with our installer. He told us that he only installed hardwood flooring and has been doing it for nine years. He really had a great attitude - not in a hurry, asked how we wanted certain things done, and cared that everything was done right.
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David Henk
Sep 27, 2014
Job went extremely well and on or ahead of the schedule given. Day one was removing all the vinyl flooring and laying the Ceramic Tile, Day 2 was rip out of Great room carpet and installation of Laminate flooring. The three fellows came and worked really well as a team an knocked it out. My slab required minimum leveling so it went a bit faster than anticipated. The carpet came in last on the third day. There was a reason for doing it in this order. I had already removed most of the furniture from the work areas so that helped speed things up. My sales Rep came out and checked out the installation. A couple of small touch up jobs and it was more than acceptable. Overall really good folks to deal with. I had one other place with a similar quote, time frame and Angies list rating but "About Floors n More" is a bit over a mile from me so that was the deciding factor between the two. I can wholeheartedly endorse using them in the future.
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Responded on: Aug 07, 2016 05:00 PM

It was our pleasure to help you with your flooring needs. Thank you for your kinds words. Hope to see you again in the store.
Cynthia Schwallie
Sep 20, 2014
Rick and his team did a great job. They worked quickly and efficiently and did quality work. They were quick to respond to a few touch ups on the hardwood after installation. Their installation team was professional and courteous. We were moving in from out of state and they had a tight timeline to complete the job and had to coordinate their time with other contractors. We had one contractor meeting just prior to the starting the jobs to discuss scheduling and coordinating the work. They completed the job on time and on budget with no surprises. Would definitely recommend!
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Responded on: Aug 07, 2016 05:00 PM

Thank you for your business and kind words. It was a pleasure working with you.
Ed Roden
Aug 29, 2014
Excellent! My aging mother needed a softer surface in her large bedroom. Though she was very reluctant to agree to visit a flooring store, I did get her in to About Floors N More, as I have successfully used their services myself in the past, with super results. Once we were in the shop, we had the professionals showing us the various carpeting styles, paddings, and prices. We ultimately selected a carpeting that would work well with her multiple cats. The padding has a moisture barrier and the carpeting requires simply water to clean any stain! They setup a measurement date for the following day. The saleswoman herself came out to measure. And, within two weeks, my mom's installation was completed. Their own crew did the installation -- no subcontractors to worry about. They were polite, clean, neat, punctual, and did a great job. Thank you for helping us make mom's house a safe haven for her.
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Responded on: Aug 07, 2016 05:00 PM

It was our pleasure to help your Mom. She is such a wonderful lady.
Jane Palmer
Aug 16, 2014
We were very pleased with the quality of workmanship and the professionalism of everyone involved. We were quoted a price of $8200 initially, but complications with tile and glued carpet removal and leveling of the cement slab drove the price up more than $1000. We felt that the increased cost was justified and necessary, and were happy that the contractor knew how to make the corrections. The grout dried a much lighter color than the sample in the store. One call to Eric resulted in a complete staining of the grout (a huge job) which delivered the desired effect. The floor looks just like hardwood. The carpet thresholds and baseboards were also finished beautifully. The job took 8 days. From the sales office with Richard and Kathryn to Eric and our contractor Leo, everyone was very helpful, courteous ,knowledgable and skilled. All of our concerns were handled smoothly and quickly. We would definitely recommend this company for your flooring needs.
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Kenneth Doring
Aug 13, 2014
Rick Costner was very easy to work with.He measured, suggested finishes, options like built in niche and door options.This was a complete rebuild that was estimated and coordinated with 3 other sub-contractors.The job took a total of 10 business days from start to finish.Two days of can be attributed to the city plumbing inspector. Once shower pan was inspected and passed, Leo?s crew Rodrigo and Antonio worked very hard to get the tile just right.They responded to every concern I expressed and were eager to correct the situation.Eric the site supervisor for the company was also very easy to work with and understanding of our concerns as we progressed. Troy Trawick plumbing installed a new shower pan, cleared the drain, installed new faucet and fixed toilet flange.Troy was great to work with, very pleasant and good communicator.Technician Damian arrived on time and did excellent work, cleaned up and took time to inform me how the job was progressing.The city supervisor even complimented his work a couple days later.Damian went the extra mile for me and made extra trips for supplies at no additional charge. Overall, this was a big, messy and busy effort that turned out beautiful in the end. You can use this company with confidence.Kudos to all!
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judy hawkins
Aug 07, 2014
These guys are fabulous!! Don Jones was my salesperson...and a real delight to work with. They worked with me and my crazy schedule, showed up on time and did their job! It looked wonderful when they were finished! Everyone I dealt with was polite and professional...I would happily hire them again!
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Responded on: Aug 07, 2016 05:00 PM

Thank you for you kind words.
Cheryl Tucker
Aug 04, 2014
Project was planned for three day period but there was a one day delay in delivery of the wood so it extended out to four days. Leveling of existing concrete floor and allowing for drying took two days which also factored into this time frame. Workers moved all furniture out of rooms and replaced the furniture once project was complete. Clean up of work materials was excellent. Workers very courteous as well. Very pleased with final product and look of floors. Helpful in giving advice on how to maintain and clean the new flooring.
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Lissa Gold
Jun 27, 2014
unknown
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Satish Kompella
Jun 18, 2014
unknown
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Monique Markham
May 02, 2014
Richard and his crew were extremely easy to work with. They took great care in my home. They worked around our schedule and did an excellent job. I love my new floors and will use About Floors and More when I need flooring in the future.
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Stephanie Reed Hall
Mar 25, 2014
Amazing Service! Just had over 2000 square feet of hardwood flooring installed. (Including removing the old hardwood floors). Process was super easy from start to finish. Staff was professional and installation was perfect!!! Highly recommend. Thank you to Rick and his Staff. I am in love with my floors!!!!
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Richard Streeter
Feb 01, 2014
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roseann peluso
Jan 27, 2014
I have ALWAYS been pleased with the work his technicians do. He and his team are very thorough.
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Patricia Sweeney
Jan 13, 2014
The tile selection was perfect and finish product is beautiful! They also replaced carpet on some very difficult, open stairs and replaced with new carpet and also the master bedroom. Everyone from the sales to the project manager and the installers are all interested in providing great customer service!
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Anne Hudson
Jan 10, 2014
Did an excellent job.
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Rick Williamson
Dec 05, 2013
See comments above
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roseann peluso
Dec 05, 2013
Installed hardwood floors on 3 separate occasions in living room, great room, 3 bedrooms, hallway, kitchen.
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Emily Stephens
Nov 29, 2013
unknown
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Responded on: Aug 07, 2016 05:00 PM

Since Nov 2011, when your job was done, we have changed refinishing companies to avoid any further issue. Sorry for the problem you had over two years ago.
carolyn McQuiston
Nov 14, 2013
They were patient and close by. They were also punctual. There were two crew members and it took about 3 days to complete. There was a supervisor that would check in on the progress of the job. I did have a problem with one of the boards that looked defective. They addressed the issue right away since they guarantee the floors. I have recommended them to others.
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Mardell Tyrrel
Nov 14, 2013
They special ordered all the products and they did a great job. He knew exactly what I was looking for and found it for me and shipped it from California. There were 2 crew members that came to do the work.
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Sarah Heath
Nov 14, 2013
They did great work for us and they are great people todo business with. They do not give you any surprises as far as cost. I have nothing but good things to say about them. The crew does quality work and pays attention to the details. The salesmen are very knowledgeable and I do not feel like I am oversold. I am happy with their service.
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Anne Hudson
Nov 14, 2013
Rick, the owner, was at our house several times to check on the progress of the job. He was very responsive and answered all my questions well. There were 3 crew members out to do the work andit took about3 months to complete. The quality of work is outstanding and we get a lot of compliments on the work. I thought the price was reasonable for the service that was done. They did tile on the lanai, there was a crack in one of the tile joints about 4-5 years later. They corrected the problem immediately and at no additional cost.
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Dave Marshall
Nov 13, 2013
The price seemed fair and they showed up on time for the appointment. Three crew members showed up and they were able to install everything in less than a day. I do not remember having any problems.
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Chrissi A Mulder
Oct 18, 2013
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Karen Elliott
Oct 15, 2013
We bought flooring from them and did the installation ourselves. They were very helpful while we made our choices for the sub floor padding. We already had the flooring and the color picked out prior to entering the store. They ordered what we needed and gave us some tips on installation. The flooring arrived when it was supposed to and they helped load us up to go. They were all very friendly and provided great customer service.
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John Chandler
Sep 05, 2013
great help in the store selecting the right rug; missed the quoted delivery date and did not call with status as promised.
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Responded on: Aug 07, 2016 05:00 PM

[member name removed]: I am glad you are happy with the area rug and I am sorry we did not communicate with you better. Our area rug design had a family issue and was out of town at the last minute. If we did not communicate this to you in a timing manner, I am again sorry. Thank you for your business.
Brian Sobolewski
Jun 27, 2013
I have used Richard Scherzer and his company, About Floors N’ More, on several different occasions for over a year now. I highly recommend Richard and About Floors N’ More for any and flooring services. They exceeded my expectations and I look forward to working with them again in the future.
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Terry West
Jun 24, 2013
I am very happy with the floor and the final cost. The journey could have been better although I'm told that all renovations are like that. I went in and met with Richard unsure if they would be able to do the floor as I'm 'off grade' and Lowe's and HD both declined. Richard set up the evaluation and Bryant determined it could be done with a lot of extra prep. Bryant suggested with mypets I consider vinyl and after looking on the web, that does seem to be the material of choice for notquite house broken pups. Richard was also very patient and provided pros and cons while I decided (waffled) on what the new floor would be. It took longer than usual to get my choice in but he warmed me about that and left it to me if that was still my choice. It was. The techs started on time but the prep took longer than initially expected because of the degree ofuneven floors and the result was that there was competition for the techs time so there was some down time in the middle.There were some other issues like baseborad having to be larger after going from carpet to vinyl - and in all cases Richard/Don had the techs come resolve it. Bryant was right in that between my dog and cats, a new carpet would already have 3 new stains on it. With the vinyl, wiped right up. The wood grain planks look look pretty much like laminate, I am giving top grades across the board because my floor looks great and everyone throughout the process said and acted on the attitude they would do whatever it took to make me happy with the floor. If I were to ding anything it would be for the down time once we got past the expected days but felt that in the end Richard did everything to mitigate that so I can't complain! Am hoping to have them come put the same thing in the rest of the house but that will bedown the road!
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William Harmer
Dec 21, 2012
I had been shopping around looking at tile for a backsplash in our newly remodeled kitchen, fully intending to do the work myself. After visits to several "big-box" home improvement stores and about five tile stores, I visited About Floors and More. Rick, one of the owners, and Don, a salesman, helped me navigate through various choices in wall tiles, and I took several samples home. My wife and I chose two tiles we liked best, then had Rick come out and make measurements for us as well as to help us decide which tile to go with. At this point I decided to also let them do the installation work. Rick ordered the tile and scheduled installation for ten days out.. The installation went exactly as promised, and the job was done in less than half a day. We are very satisfied with both the installation work and the appearance of the backsplash. Everyone from sales to installation was great to work with, and I would highly recommend this dealer.
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Scott Sidwell
Dec 05, 2012
One word...awesome! I got the best of the best carpet...Mohawk's new smartstrand silk carpet in a "fleck" color called hazelnut. This product does feel like silk under your feet and I love the "fleck" color because of my dog and because of the flexibility of decor options given the pleasant neutral tones of the carpet. I installed over 800 sf in my bedrooms. The customer service here was awesome and Rick Costner was excellent. I had a very short timeline and Rick worked with me to ensure they hit the small installation window I gave them. Additionally, this is my dream home and I had freshly painted the baseboards and had stone installed in the living areas so I was particular about the installation. The installation guys werebest in class...not a mark anywhere on my pristine baseboards!!! They also installed the carpet such that my transitions from the bedrooms to the hallways (stone) was perfect. This was part of a big renovation for me and it was such a pleasure to deal with a professional and competent company. Really.....a great product and a great experience. I will ALWAYS use these guys in the future. Thanks Rick and Richard and thanks to your Installation Team. Scott
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Responded on: Aug 07, 2016 05:00 PM

Hi member! Thank you so much for the review. We really appreciate the positive feedback, and we're really happy that you love your new floors. Thanks again and we look forward to doing business with you in the future! Sincerely, About Floors n' More
Richard Ware
Nov 27, 2012
They worked with us to meet our budget requirements and did a great job installing the carpet. They installed on schedule.
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Responded on: Aug 07, 2016 05:00 PM

Hi Member, Thank you for the kind review. We really appreciate your business and we are glad you are happy! Thank you, About Floors n' More
Jane Schoeffel
Aug 10, 2012
Things were done in a manner to make this whole project as easy for me as possible...I have already reccommended them to my friends, and several have used them already... They were not the most expensive, but the job they did was the best...I went to at least 7 different flooring companies, before I decided on About Floors N More... I'm so pleased and happy with everything they did....
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Responded on: Aug 07, 2016 05:00 PM

Member, Thank you for your kind words. Sincerely, About Floors n' More
Lee Brooker
Jul 30, 2012
Do compare pricesand information. You will find that the company is quite experienced and very confident in is products.
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Responded on: Aug 07, 2016 05:00 PM

Hi Member, We appreciate your honesty! Sincerely, About Floors n' More
MARY VALLEY
Mar 24, 2012
The gentleman that did the tile job were experts at it and were also extremely polite and conscientious. They did a proper pitch on the shower floor which hadn't been done before. The tiles laid evenly and straight. They even did a very nice job with the caulking that was to be done round the tub, etc. The person who installed the granite countertops also did a great job and was very professional. Richard coordinated the job and was available always for any of my requests/concerns. When removing old tile, expect a mess from dust . They try hard to minimize it, but it is impossible. Have patience when remodeling a bath. The outcome is great with this company!
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Responded on: Aug 07, 2016 05:00 PM

Hi Member, We are glad you loved your new tiles! We appreciate the kind words and business. Sincerely, About Floors n' More
Charles Metzler
Dec 05, 2011
It went very well. It looks great. They had everything done in two days which was great. They used some high end tile and we are happy with it. The tile blends in with the fireplace. We had used them years ago and will definitely use them again in the future. A manager came out when they were done to make sure everything went well. They moved all the future back when they were done.
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Responded on: Aug 07, 2016 05:00 PM

Hi Member, We are happy you loved the final outcome of your floors. We look forward to doing business with you in the future. Bests, About Floors n' More
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