We’ve used Watkins floor coverings three times and were never disappointed with their service

Very good service and helpfully

What a friendly staff! I was treated great looking for flooring after the hurricane. I found everything I needed to provide my contractor with my flooring. They came out like the next day and measured and were just so respectful and helpful. The prices were also great and their ability to help you with turning your ideas into reality were great. Can't wait to have it all installed!

Let me start by saying, This was by far the best place we could have chosen to get our flooring. My wife and I were contemplating getting new flooring in our home within the next year or so, and conveniently enough, hurricane Florence decided to roll in and incentivize our decision making process. Our entire experience with Watkins was top notch. This is also coming from someone whos never purchased flooring before so there is that. I HAVE however, a lot of experience in dealing with people and various places of business. The Customer Service offered by Watkins Flooring is some of the best it has been my pleasure to deal with. They answered all of our questions, did not employ the pushy sales tactics that you get from other businesses (again, first time buyers of flooring but I can imagine) The owner personally came out to our house to do the measuring. As much as I would like to think it was because of how awesome we were and the money we planned to spend, I know it is standard procedure for them. While in our home, Mr. Watkins talked to us about our choice, the Cortec (Broad Spar Oak) and answered all the questions we had. With 2 children and a dog, we needed some durable stuff. From what we had read about Cortec, it seemed like the best choice and Mr. Watkins assured us we would have no issues! Installation went quick. The crew showed up at 930ish and were done with our entire home at 330! Everything looked perfect. No gaps, no shifting slats, none of the same issues like what our last flooring had. I cannot say enough for how great this company is. Should I ever buy another home in this area and it be in need of better flooring, I will most definitely be using Watkins Floor Covering again. For those one the fence, go for it. Best decision you could make! Pictures of the floor choice uploaded for reference.

I’ve been wanting to update my floors for years but was nervous about selecting the right product for that investment. Watkins not only made the process a stress-free one, they helped me choose a product that was right for my home and budget. Jaime helped me every step of the way, from selecting my new flooring to installation. I could not be happier with my new flooring. It looks amazing and has made a beautiful difference in my home. Thanks, Watkins!

From selection of flooring materials to installation, everyone at Watkins was super. We are extremely happy with the finished product.

Love the flooring Watkins installed. When there was a few problems with Subflooring they came up with a solution quickly. Would recommend this company for flooring needs.

I cannot say enough great things about Watkins Floor Covering. Everyone in the store is very nice, knowledgable, and professional. Great, humble people, great customer service, and highly recommend anyone to their store!

Nice flooring but expensive

Excelente lugar. Pisos y más pisos

We have used Watkins for carpet cleaning and also had them install some new carpeting for us recently. It was such an easy process to get everything picked out and set up for install. They did such a great quality job. Huge thank you to Tee for all your help and assistant though this install. Will defiantly be recommending Watkins to everyone.

From the first visit, they were kind Friendly, understanding and professional. Jason and the whole group in the store were great. The crew that came to the house were again examples of professional nice people. Great workmanship and they cleaned up.

Very helpful.

If you’re looking for a quality product, Quick estimates and professional work then this is the place for you! I absolutely love working with Watkins. I sell real estate and do construction and I will never go anywhere else for flooring!

What a great team Amanda and Jason are at the Surf City store ! We stopped for some of the great hard wood floor cleaner they sell and it was such a pleasant experience ! They have such gorgeous beach rugs ! I would recommend them highly !

great Ser ice. .we.. w/o deeply clean ...

Had all of our Berber carpeting on our second floor removed & installed CoreTec vinyl plank in Blackstone Oak throughout. The installation crew did a fabulous job, done in 3 days & the finished product is stunning. Amanda out of the Surf City office was great to work with: professional, quick to respond & friendly. Great job all around & we highly recommend this company to anyone looking for quality products at a great price.

Very kind and caring they listened on the stuff I want it and was going to do two estimates on two different products without griping thank you guys

Quality sales & installers, treated like ur family..

This is our second job through Watkins. My husband and I are 100% satisfied with the flooring, carpet and customer service. There was an unforeseen issue through manufacturing for our carpet and it did not arrive for install date (at no fault to Watkins). The owner was extremely accommodating and made certain we were taken care of. It’s not just complimenting a company when they do right or complaining when something goes wrong, it’s how they treat their customers and do whatever it takes to provide excellent customer service and ensure the issue is resolved and the customer is happy. We are forever loyal Watkins customers. Special thanks to Kathleen and Johnny. We absolutely recommend Watkins Flooring to anyone wanting a quality product with professional service and treated like family.

We just had our carpet cleaned by Watkins and it looks and smells amazing! I can’t believe how clean it is and all of the stains were removed! Very courteous and professional staff, not to mention the more than reasonable price! You won’t get any better anywhere else!

I am so pleased with the carpet cleaning job Watkins did this past week! Brian and his wife Amy were very professional and truely listened to my wishes. Stains and odors were obliterated! My home still smells fresh and clean 3 days later! I was also charged the fairest price ever for my one story home. Thank you Watkins!

Best flooring company in Eastern North Carolina. The owners worked with us personally and got us the exact product we wanted in a time frame and price no others could. Highly recommend to anyone looking for great quality service as well as a great quality personal experience. Thanks again Donnie Watkins!

Our floor installation went smoothly and the staff was great! Patrick and Juan installed our floors and they were a hoot! They did their job efficiently and were fun to be around. It was a great experience all around! Thank you! �

The team at Watkins is fabulous! From the person who came to measure, to the office staff and the install crew, we couldn't have been more pleased with the wonderful service we received. We had Watkins come and measure our house for carpet on 2/22, he was very efficient, friendly and immediately confirmed to us that we had made a good decision to use Watkins Flooring because of his honesty and willingness to answer questions. We met with the wonderful Ms. Kathleen in the office on 2/24 and she helped us make a decision on the best carpet for our needs. She had a wide variety of carpet to choose from and was extremely knowledgeable about each one. The entire office staff was very attentive and friendly! Carpet was installed today 3/1 and the install team they sent were nothing short of amazing. They got carpet installed in two bedrooms, 3 closets, a hallway and our living room in just 2.5 hours! The time flew by and not only were they very friendly, they also made sure we were included on decisions such as where the seams needed to be and explained the tools and equipment they were using as they went. They also gave tips on how to prolong the life of our carpet and went over a few care tips since our previous flooring was wood laminate. We have flooring in the bathrooms, kitchen, dining, hallway and laundry room that we would like to replace eventually, and when we do, we won't hesitate to call Watkins! Thanks for a job well done!

Complete professionals. Installed carpet and vinyl in entire house in one day in 2014. Looks beautiful. Would recommend. Also the did it for less than the competition.

Best experience we could have had. They gave us options, quotes and did exactly what they promised. They met with us and went thru the rooms and made sure we were satisfied. I highly recommend them. S & T Kramer

I had a unique situation because I was moving back to the area, but had just a few days in town before leaving again for a month. I really wanted my new carpet to be installed before my family returned and our household goods arrived. The folks at Watkins were amazing! They tried to get it installed while I was in town, but due to bad weather, they didn't have any extra time. However, they were able to do it the following week and we came home to beautiful new carpet!!! Thank you Mitch and everyone at Watkins for a job well done!

Professional! The work was neat and done quickly. The company treats you as a customer and not a dollar sign. Thank you!

We had the carpet put in today and it looks great. The installer was very professional and respectful. I would be calling them again in the future,, THANKS!!!!

Loved the Outcome I was kind of hesitant when I saw that the man finishing the floor looked pretty young (mid to late 20's), thinking he was inexperienced. I was wrong. He did an excellent job. Our haardwood floors were pretty scratched up when we first bought the house. He was able to remove the majority of them (soem were just too deep). He even repaired missing planks to match almost perfectly to the rest of the floor. He also made great transition pieces between rooms. Work was finished at a very reasonable time. The customer service was great and I thought the price was afforadable for all the work and area involved.