Let me start by saying, This was by far the best place we could have chosen to get our flooring. My wife and I were contemplating getting new flooring in our home within the next year or so, and conveniently enough, hurricane Florence decided to roll in and incentivize our decision making process.
Our entire experience with Watkins was top notch. This is also coming from someone whos never purchased flooring before so there is that. I HAVE however, a lot of experience in dealing with people and various places of business. The Customer Service offered by Watkins Flooring is some of the best it has been my pleasure to deal with. They answered all of our questions, did not employ the pushy sales tactics that you get from other businesses (again, first time buyers of flooring but I can imagine)
The owner personally came out to our house to do the measuring. As much as I would like to think it was because of how awesome we were and the money we planned to spend, I know it is standard procedure for them. While in our home, Mr. Watkins talked to us about our choice, the Cortec (Broad Spar Oak) and answered all the questions we had. With 2 children and a dog, we needed some durable stuff. From what we had read about Cortec, it seemed like the best choice and Mr. Watkins assured us we would have no issues!
Installation went quick. The crew showed up at 930ish and were done with our entire home at 330! Everything looked perfect. No gaps, no shifting slats, none of the same issues like what our last flooring had.
I cannot say enough for how great this company is. Should I ever buy another home in this area and it be in need of better flooring, I will most definitely be using Watkins Floor Covering again.
For those one the fence, go for it. Best decision you could make!
Pictures of the floor choice uploaded for reference.