Another great experience with Watkins. We had a bathroom remodel. Watkins was so great helping us with picking tile to financing and the install of the product. Everyone was professional, friendly just a great team. Jamie was our point of contact and can’t say enough good things about him. The install was perfect and done with pride by the two gentlemen with Watkins. They worked hard to make it right and went way above and beyond. This is not the first or the second time I have had Watkins do improvements to our house but the third time. They do quality work, do what the promise and stand behind their jobs. I highly recommend them. We will continue to have a relationship with them.

Great service

We are extremely pleased with our solid oak hardwood floors and carpeting. I would give a rating higher than five stars if it were available. Watkins Floor Covering went out of their way to do quality work with a quality product that we will enjoy for years to come. When I had a question or concern, they answered my question and took care of the concern. If you want a job done right, by highly qualified persons, this is the place. Donnie Watkins and his employees are honest, trustworthy, and reliable. Thanks Watkins Floor Covering!! And a big shout out to Tee for all her help.

I highly recommend Watkins Floor Covering! I visited their store yesterday and was greeted by the sweetest receptionist. I needed 2,000 sq feet of something very durable and water resistant. The sales person showed me all the LVT they had in stock and I fell in love with the Coastal LVT Collection. I will have it installed next week and can’t wait! Very friendly and knowledgeable staff. I had such a great experience that I knew I had to post a review! On a side note, after scrolling through all the reviews I came across one that really got my attention and hope the owner sued him for slander and Defamation of character! This person has reviewed over 400 companies ranging from gas stations to Restaurants to department stores and seems like everywhere they eat, they get food poison.

We’ve used Watkins floor coverings three times and were never disappointed with their service

Very good service and helpfully

What a friendly staff! I was treated great looking for flooring after the hurricane. I found everything I needed to provide my contractor with my flooring. They came out like the next day and measured and were just so respectful and helpful. The prices were also great and their ability to help you with turning your ideas into reality were great. Can't wait to have it all installed!

Let me start by saying, This was by far the best place we could have chosen to get our flooring. My wife and I were contemplating getting new flooring in our home within the next year or so, and conveniently enough, hurricane Florence decided to roll in and incentivize our decision making process. Our entire experience with Watkins was top notch. This is also coming from someone whos never purchased flooring before so there is that. I HAVE however, a lot of experience in dealing with people and various places of business. The Customer Service offered by Watkins Flooring is some of the best it has been my pleasure to deal with. They answered all of our questions, did not employ the pushy sales tactics that you get from other businesses (again, first time buyers of flooring but I can imagine) The owner personally came out to our house to do the measuring. As much as I would like to think it was because of how awesome we were and the money we planned to spend, I know it is standard procedure for them. While in our home, Mr. Watkins talked to us about our choice, the Cortec (Broad Spar Oak) and answered all the questions we had. With 2 children and a dog, we needed some durable stuff. From what we had read about Cortec, it seemed like the best choice and Mr. Watkins assured us we would have no issues! Installation went quick. The crew showed up at 930ish and were done with our entire home at 330! Everything looked perfect. No gaps, no shifting slats, none of the same issues like what our last flooring had. I cannot say enough for how great this company is. Should I ever buy another home in this area and it be in need of better flooring, I will most definitely be using Watkins Floor Covering again. For those one the fence, go for it. Best decision you could make! Pictures of the floor choice uploaded for reference.

I’ve been wanting to update my floors for years but was nervous about selecting the right product for that investment. Watkins not only made the process a stress-free one, they helped me choose a product that was right for my home and budget. Jaime helped me every step of the way, from selecting my new flooring to installation. I could not be happier with my new flooring. It looks amazing and has made a beautiful difference in my home. Thanks, Watkins!

We had hardwood floor and carpet installed by Watkins Floor Covering a couple of years ago and recently had a carpet cleaning service done. Great experience as always!! We will always go to them for all of our flooring needs.

Nice flooring but expensive

Excelente lugar. Pisos y más pisos

Fantastic Service from the first visit to the completed project. Kind, friendly, and professional. The crew that did the demo and the install were awesome. They were also professional and friendly. In addition...they cleaned up.

They’re ok

Had all of our Berber carpeting on our second floor removed & installed CoreTec vinyl plank in Blackstone Oak throughout. The installation crew did a fabulous job, done in 3 days & the finished product is stunning. Amanda out of the Surf City office was great to work with: professional, quick to respond & friendly. Great job all around & we highly recommend this company to anyone looking for quality products at a great price.

Very kind and caring they listened on the stuff I want it and was going to do two estimates on two different products without griping thank you guys

Our floor is beautiful! They were great to work with and did an excellent install. We also like to support our local folks and like the support they offer with their product.

The staff is so friendly and helpful. They took care of all my flooring needs. I price other places and this was the cheapest in town. My salesperson Tresa was the best. I will be referring all my friends and family members to Watkins flooring

Watkins Flooring helped us with a custom shower install. Every step of the way, they kept us up to date on the latest progress and even offered suggestions on what we could do since we didn't have a specific shower design in mind. We were basicallly designing the shower on the fly with questions Theresa and Tom were asking while they were installing the shower tiles. We only provided the tile selection. Watkins Flooring showed that they care about customer service and wanted to do the job right the first time to make the customer happy. Tom's tile craftsmanship is exceptional and he definitely takes pride in his work. Since we were building a house 400 miles away, trusting Watkins Flooring with the shower installation has been a huge stress reliever since we know it will be done right.

Best company in Eastern Nc. The owners worked with us personally and gave us a great deal and got the exact flooring we needed in a time frame no others could. Highly recommend to anyone in need of a great quality product and great quality personal service. Thank you, Donnie Watkins!

Great group of folks. Especially Donny and Theresa. We had a busted water heater that ruined flooring in several rooms. We came in not knowing exactly what we wanted. With their help, we found some carpet. They gave us an estimate on it that was considerably less than what the competition gave. Install was fast, installers were courteous and professional. Their work is amazing. I can not give them enough praise. Floor looks amazing. Will definitely be doing business with them and them only.

I contacted this company in the middle of the week asking for a estamate on redoing our flooring in our home. When I went to the store and meet with the man I spoke with he was extremely helpful! We went through every single piece of tile and when I finally choose what I wanted, they even let me take the flooring sample home to show my husband. I am extremely pleased as of right now. So we will see how the installation goes!