We worked with Amanda Blane through a very tough time in our life. We lost 2 condos due to hurricane Florence. Emotions were high and Amanda kept me calm from choosing best products to day of installation Promise made was always a promise kept Watkins is very blessed to have an employee who care about the customer as well as the quality of the job. Thank you for your work ethic as well as friendship I would recommend this company to any one who wants a job well done as well as honest dealings

Very cheap and great costumer service.

friendly service at a great price

We retired from the building business so I had high expectations going into this project for my personal home. I was not disappointed! From the initial consultation with Donnie Watkins, to the instore contact with Jason Leedy, to the home experience with the installers, I was very impressed. They all were very professional, knowledgeable, friendly and made me very comforable that I was getting the best job possible at a fair price. I am pleased to recommend them.

Our salesperson was Jaime Lucas. He conducted himself with such integrity

You will not find a better group of people to help you with any of your flooring needs. They are very knowledgeable and eager to help you achieve the look you desire. The installer, Dennis, was very friendly and professional. He did an excellent job. I was extremely happy with the results.

Another great experience with Watkins. We had a bathroom remodel. Watkins was so great helping us with picking tile to financing and the install of the product. Everyone was professional, friendly just a great team. Jamie was our point of contact and can’t say enough good things about him. The install was perfect and done with pride by the two gentlemen with Watkins. They worked hard to make it right and went way above and beyond. This is not the first or the second time I have had Watkins do improvements to our house but the third time. They do quality work, do what the promise and stand behind their jobs. I highly recommend them. We will continue to have a relationship with them.

I had originally bought flooring from Lowes, but the installer ripped up my carpet and then said that my floors were un-level and he couldn't do the job. Watkins did the job for about the same price and had the whole thing done within a week. They had a great selection of stuff and the staff were very knowledgeable and upfront about any costs that might be involved. Jason is a great dude and was very helpful throughout the entire process. I would recommend them to anyone in the Surf City area who is in the market for flooring. Our house looks incredible now. P.S. Their installer is a wizard at this stuff. He did the whole house in 1 day, all by himself. Guy is a machine!

We love the folks at WATKINS. There work is the top of the line as with the quality. And when they say they will be there, they are. Hard to find these days. The staff is amazing and we worked with Tresa who is the best in her field. Great job Watkins Flooring. We LOVE our flooring.

I highly recommend Watkins Floor Covering! I visited their store yesterday and was greeted by the sweetest receptionist. I needed 2,000 sq feet of something very durable and water resistant. The sales person showed me all the LVT they had in stock and I fell in love with the Coastal LVT Collection. I will have it installed next week and can’t wait! Very friendly and knowledgeable staff. I had such a great experience that I knew I had to post a review!

Kathleen was great! She was so kind and patient while she tried to decide what we wanted. She gave us prices and changed the product without hesitation. The guys that came to install were also so wonderful! They worked so hard to make sure the job was completed on time. They were polite and respectful and cleaned up after themselves. I would highly recommend. We have used Watkins several times for our rentals and have never been disappointed with Kathleen or the installers. Thanks so much!!!

Very good service and helpfully

What a friendly staff! I was treated great looking for flooring after the hurricane. I found everything I needed to provide my contractor with my flooring. They came out like the next day and measured and were just so respectful and helpful. The prices were also great and their ability to help you with turning your ideas into reality were great. Can't wait to have it all installed!

Let me start by saying, This was by far the best place we could have chosen to get our flooring. My wife and I were contemplating getting new flooring in our home within the next year or so, and conveniently enough, hurricane Florence decided to roll in and incentivize our decision making process. Our entire experience with Watkins was top notch. This is also coming from someone whos never purchased flooring before so there is that. I HAVE however, a lot of experience in dealing with people and various places of business. The Customer Service offered by Watkins Flooring is some of the best it has been my pleasure to deal with. They answered all of our questions, did not employ the pushy sales tactics that you get from other businesses (again, first time buyers of flooring but I can imagine) The owner personally came out to our house to do the measuring. As much as I would like to think it was because of how awesome we were and the money we planned to spend, I know it is standard procedure for them. While in our home, Mr. Watkins talked to us about our choice, the Cortec (Broad Spar Oak) and answered all the questions we had. With 2 children and a dog, we needed some durable stuff. From what we had read about Cortec, it seemed like the best choice and Mr. Watkins assured us we would have no issues! Installation went quick. The crew showed up at 930ish and were done with our entire home at 330! Everything looked perfect. No gaps, no shifting slats, none of the same issues like what our last flooring had. I cannot say enough for how great this company is. Should I ever buy another home in this area and it be in need of better flooring, I will most definitely be using Watkins Floor Covering again. For those one the fence, go for it. Best decision you could make! Pictures of the floor choice uploaded for reference.

I’ve been wanting to update my floors for years but was nervous about selecting the right product for that investment. Watkins not only made the process a stress-free one, they helped me choose a product that was right for my home and budget. Jaime helped me every step of the way, from selecting my new flooring to installation. I could not be happier with my new flooring. It looks amazing and has made a beautiful difference in my home. Thanks, Watkins!

We had hardwood floor and carpet installed by Watkins Floor Covering a couple of years ago and recently had a carpet cleaning service done. Great experience as always!! We will always go to them for all of our flooring needs.

Nice flooring but expensive

Excelente lugar. Pisos y más pisos

Fantastic Service from the first visit to the completed project. Kind, friendly, and professional. The crew that did the demo and the install were awesome. They were also professional and friendly. In addition...they cleaned up.

They’re ok

Had all of our Berber carpeting on our second floor removed & installed CoreTec vinyl plank in Blackstone Oak throughout. The installation crew did a fabulous job, done in 3 days & the finished product is stunning. Amanda out of the Surf City office was great to work with: professional, quick to respond & friendly. Great job all around & we highly recommend this company to anyone looking for quality products at a great price.

Very kind and caring they listened on the stuff I want it and was going to do two estimates on two different products without griping thank you guys

Quality sales & installers, treated like ur family..

We just had our carpet cleaned by Watkins and it looks and smells amazing! I can’t believe how clean it is and all of the stains were removed! Very courteous and professional staff, not to mention the more than reasonable price! You won’t get any better anywhere else!

I am so pleased with the carpet cleaning job Watkins did this past week! Brian and his wife Amy were very professional and truely listened to my wishes. Stains and odors were obliterated! My home still smells fresh and clean 3 days later! I was also charged the fairest price ever for my one story home. Thank you Watkins!

Complete professionals. Installed carpet and vinyl in entire house in one day in 2014. Looks beautiful. Would recommend. Also the did it for less than the competition.

We had the carpet put in today and it looks great. The installer was very professional and respectful. I would be calling them again in the future,, THANKS!!!!

Loved the Outcome I was kind of hesitant when I saw that the man finishing the floor looked pretty young (mid to late 20's), thinking he was inexperienced. I was wrong. He did an excellent job. Our haardwood floors were pretty scratched up when we first bought the house. He was able to remove the majority of them (soem were just too deep). He even repaired missing planks to match almost perfectly to the rest of the floor. He also made great transition pieces between rooms. Work was finished at a very reasonable time. The customer service was great and I thought the price was afforadable for all the work and area involved.