Absolutely amazing experience - 5 stars is simply not enough.
Short version - Great staff (from Karisa on the phones to Mark the salesman to Jesus, his brother Juan, and his son David who installed the carpet), above-and-beyond service and flexibility on ridiculous timelines, and amazing prices you won't find anywhere.
The sordid details:
We were on a time and budget crunch to replace 6 rooms of carpet. I told them I wanted the cheapest fastest, beige-est, in-stock thing they had. Lots of places sort of dismissed me when I said this, or tried to take advantage of my need for speed to charge me more. Not CC - they dug in to help.
Our salesman, Mark Lewis, arrived on time as scheduled THE FIRST TIME, was done with measurements in under an hour, and he brought samples of the cheapest get-what-you-pay-for carpet they had, but that great salesman also thought to bring a higher quality discontinued carpet that was only slightly more expensive. I am so happy with my stainmaster over the rags I would have gotten without his suggestion.
Karisa (and Rae, and others whose names I didn't catch) in the office were very helpful, knowledgeable, and were never afraid to say “I don't know let me check for you” when they weren't sure of the answers to my many weird questions.
We had a huge project delay as well, when part of the floor turned out to be damaged in the master suite. They worked with me to reschedule and, because the room was big enough, the return visit will be included in what I already paid.
From the first call to the installers walking out the door, a great experience. CC carpet - the CC must stand for Customer Customer - because it's all they care about. Great service, great staff, great product, skilled installers, great prices.
Responded on: Nov 07, 2017 08:52 AM
Thank you for your kind words. Matthew, Mark Lewis, Jesus, Juan, David and Karisa are all excellent at their jobs and they appreciate being recognized for their efforts. Remember that you can always pick up the phone and give us a call at ...Thank you for your kind words. Matthew, Mark Lewis, Jesus, Juan, David and Karisa are all excellent at their jobs and they appreciate being recognized for their efforts. Remember that you can always pick up the phone and give us a call at (800) 422-3482 if you have any questions, concerns and especially when you are ready to schedule an appointment for your next flooring project. - Cindy K.