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Stewart Robinette
May 21, 2020
One of my colleagues provided Loudoun Valley Floors when we were looking at redoing our floors. We had just bought a house from the late 80s that had carpet in the upstairs and basement. We wanted to get rid of the carpet due to allergies and to change the look. WE COULDN'T HAVE BEEN MORE PLEASED WITH LOUDOUN! From the owner to the Sales Manager to the installers, everything EXCEEDED our expectations. They spent time understanding our wants and needs, provided options, provided information (both good and critical when narrowing our selections) and helped us get to what would work best upstairs and what we needed in our furnished basement. They also were able to help us with the staining and putting in stairs. Most importantly, when they realized that to do the job right, there were adjustments that needed to be made, they took the time to explain to us options, and then executed on the same timeline. My family and I are so happy with their product, their customer service, and their follow up. More importantly, we love our new floors. We have been telling all of our friends in the area about them!
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Nikole Boshonek
May 06, 2020
I’ve been extremely pleased with the job Loudoun Valley Floors did in sanding and refinishing our hardwood floors! They look absolutely beautiful! I was also surprised at how quickly they had them done! From my initial phone call to all subsequent calls and in talking with the gentlemen who did the floors, the service has been outstanding! I very highly recommend them and will definitely use them again when we decide what to do with our basement flooring. Thank you for a job very well done!!
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Jennifer Azzolina
Mar 30, 2020
The team was on time and very careful to not damage walls and baseboards. They did an AMAZING JOB!! This is my 3rd install with them and I’d highly recommend!!
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Brenda Leong
Mar 15, 2020
Outstanding customer service, performance, and products. I got everything I wanted, installed when I needed it, and at a super competitive price. Great selection, great people.
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Brynn Hunt
Mar 06, 2020
Great service, price and product. We were selling our townhome and needed new padding and carpet. The process was painless from quote to installation. Would definitely use again.
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Matt Durham
Feb 28, 2020
Loudoun Valley Floors was easy to work with and did a great job! Our carpet was back ordered—twice—by the manufacturer. LVF worked with us to select a different carpet and install it sooner, meeting our goals.
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bill logan
Feb 17, 2020
Kiley was great to work with and she provided several options for us to choose from. Marvin and his crew did our install and they did a fabulous job. I highly recommend.
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Susan Giuffre
Feb 05, 2020
Competitive pricing, fast and near work. Great follow up for satisfaction.
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Phyllis Stakem
Jan 24, 2020
Easy to work with, on time and installers couldn’t have been more efficient. Highly Recommend
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Preston Hertzler
Jan 20, 2020
Loudoun Valley Floors is the only place I go for my flooring needs. They offer great prices and the service is excellent. I highly recommend them to all my friends.
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Jan 13, 2020
The Loudoun Valley Floors staff was professional, helpful, prompt, and friendly. Their work was impeccable. I highly recommend them and will absolutely use them in the future.
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Tom Utendorf
Jan 11, 2020
Price for carpet cleaning for the whole house was hundreds of dollars lower than the regionally popular service we've used several times before. The results were awesome. There's no way we'll call anyone but Loudoun Valley Floors for carpet cleaning.
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yvette andersen
Jan 07, 2020
The sales person, Nicole, was very professional from beginning to end. They did a very good job and quickly. If you’re getting flooring for the basement, be sure and cover everything that is exposed. The vinyl we chose for the basement floor was just what we had been looking for.
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Michael McGlynn
Nov 18, 2019
Awesome job at a great price. They pulled up old pet ruined carpet and pad, treated the subfloor and put down new carpet and laminate. Very professional and great work.
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New Resident
Nov 11, 2019
Everybody was helpful, friendly and efficient. The job price was also very competitive. Really couldn’t ask for anything more...would definitely return to LVF for any future flooring needs.
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Michael Spencer
Oct 21, 2019
LVF's installed hard wood flooring in our second story hallway and stair landing, and the job turned out beautifully. They installed unfinished red oak flooring, stained it, and coated it three times with a polyurethane finish. The craftsmanship and finished look exceeded our expectations. We will definitely recommend LVF to others.
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Russ Harvey
Oct 17, 2019
Loudoun Valley Floors was awesome. They worked with me in conjunction of the insurance claim to make it smooth and seamless. Nicole was tremendous!
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Roseann Sculley
Oct 07, 2019
Loudoun Valley Floors were a great company to work with. The sales people were attentive but gave us space to walk around to make our decisions on flooring. Their timeline for installation was pretty much on the spot. On the days of installations, the crews were on time, respectful and worked promptly to complete the work. We had hard wood, vinyl tiles and carpeting installed. We are very pleased with the results and would recommend them.
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Melissa VanGilder
Oct 07, 2019
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Andrew Rider
Oct 07, 2019
We were tired of the old carpet and replaced it with new. Loudoun Valley Floors was responsive, communicative and sincerely helpful on our voyage to find carpeting and padding we liked. We couldn't be happier with our choice and are grateful for Kiley's assistance.
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Chuck Manns
Sep 27, 2019
I recently moved to a new home and Loudoun Valley Floors refinished the existing wood floors, installed new wood floors, installed new carpet and refinished the stair rail. They also cleaned the carpets in my old home. All of the crews (sanders, stainers, carpet installers and carpet cleaners were outstanding. All were friendly, on time, and did great work. I highly recommend this company.
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Steve Tatusko
Aug 27, 2019
We had a great experience with Loudun Valley Floors. They installed carpets in my house as well as my Mother's. The entire experience from picking out the carpets to the installation has been fantastic.
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Tony Nedinsky
Aug 22, 2019
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Arun Verma
Aug 17, 2019
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Karey Kuhlman
Jun 27, 2019
Loudoun Floors recently refinished our wood floors. They did a wonderful job. I was especially pleased that they helped facilitate the moving of our furniture in and out.
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Bill C.
Jun 15, 2019
Great experience overall. Installers and quality of work performed was excellent. Administrative side could use some improvement in terms of communication and coordination with customer throughout job. One disappointment was that risers on the stairs were not primed with paint as specified in contract during the installation. Company representative apologized but offered no discount in pricing. Therefore, I technically paid for having the risers painted twice. Standard company policy should be to credit some nominal amount automatically to customer to demonstrate their commitment to quality and service. This is the only reason we didn't give them 5 stars.
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Rob Ellison
Apr 26, 2019
Loudoun Valley Floors did a tremendous job on our floors and stairs from start to finish. Planning was simple, the materials arrived quickly and installation was prompt. Thanks Kiley! Oscar and his team did a fantastic job and respected our home while doing their work. We liked everything so much that we hired them to come back and do another room and set of stairs next month.
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Joseph Scott
Apr 20, 2019
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Apr 03, 2019
Everyone was courteous and kind. The job was done quickly but done well. They listened to a special request and carried it out. They also cleaned up after themselves. Thank you and I would recommend Loudon Valley Floors to my friends and neighbors.
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Michael Severin
Apr 02, 2019
Thanks again Keith for another job well done!
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Denise McMahon
Mar 15, 2019
The LVF crew did such an OUTSTANDING job on our floors. The team (Marvin/crew 1) who did the work, were very professional the whole time and were so efficient at their job while taking good care of our heavy furniture that needed to be moved around in addition to our kitchen/laundry appliances. Top notch!
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Mar 10, 2019
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Jack Smith
Mar 09, 2019
A lot of extra help finding a particular type of flooring. Really great people to work with, fantastic service and installation!
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Rick Shangle
Feb 10, 2019
Based on my recent experience working with Loudoun Valley Floors (LVF for the rest of this) to replace existing hardwood in my mother’s home we’re preparing to put on the market, I recommend them highly based on their responsiveness, installation ease, installation craftsmanship, and general integrity as a business. We had approximately 900 sq ft of engineered hardwood pulled and replaced by LVF due to water damage in some spots, plus wanting a new floor on the main level due to general wear due to traffic on the existing 15 year-old flooring. The replacement was another engineered hardwood generally matching the existing color scheme, as we weren’t replacing the hardwood on the stairs / railings / etc going up and down from the main level. Kiley J. was our primary point of contact throughout the entire engagement, from initial scoping through installation, and ensured total satisfaction with the work from A to Z. The work team, lead by Carlos, was courteous, efficient and complete. Although we didn’t use their showroom in Sterling to make a selection, it is comprehensive and the same staff you’ll work with on your project can help direct you to your selection. Rds
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Debbie Carroll
Dec 03, 2018
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Terri Wheeler
Aug 23, 2018
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Norman Silber
Aug 22, 2018
Outstanding service and sales. Wood stairs were installed to replace carpeting from main floor to the basement. Install team matched the color of the basement wood floor with the stairs.
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Joanne Fisher
Aug 07, 2018
I have had the most pleasant experience with everyone at Loudoun Valley Floors. Kiley is most helpful and patient with me as I continue to reach out to her during my house renovation. I love the selections they offer and am pleased with installation as well. The showroom is well kept and very convenient. Thank you to all.
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Sally Stevenson
Jul 19, 2018
Loudoun Valley Floors are top notch professionals. I replaced all three levels of flooring (hardwood, LVP and carpet). As you can imagine, it took me several months through my decision making. Louis, Rich and team were very professional, extremely knowledgeable, easy to work with and patient as I was looked at all my flooring decision options. They were very accessible through every step of the process, ordered samples, came out to the home to measure multiple times to ensure accuracy and extremely responsive to my calls and store visits. From the time I first stepped in the store to signing the contract , from demo (which was no easy feat) through installation and final walk through of minor repairs needed after installation, it was a truly a fantastic customer experience. I absolutely love my new floors and so happy with the installation and final product! I highly recommend Loudoun Valley Floors - they were great from start to finish.
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Phil Harris
Jul 16, 2018
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B Garin
Jul 01, 2018
Bud at Loudoun Valley Floors did a wonderful job cleaning my carpets. The carpet on the stairs was especially difficult to clean and Bud spent extra time and work to really get them as clean as possible. I am very pleased with Loudoun Valley Floors and will use them again for the next cleaning.
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Tom DeMay
Apr 20, 2018
Summary: Very professional, friendly and easy to work with. Best price, great product and value, they were flexible with our complex and changing schedule, showed up on time, finished on time, and cleaned up after themselves. We had an enourmous amount of work to get our home ready to put on the market. Replacing all the carpet was just one of the many tasks. We're completely overwhelmed and stressed out. Steve, the owner of Loudoun Valley Floors made taking care of the flooring one of the least stressful parts of getting the house ready. I didn't have to go back and forth with him trying to negotiate the best price. I got several quotes, but Steve gave me his best pricing right from the start and he was by far the cheapest. He saved me the hassle of going into the show room and picking out carpet. He tells me they know exactly how to get a house ready to sell, that's what they do. He's clearly confident, professional and friendly and I trusted his product recommendation and went with it without looking at other samples. He could have just taken my money, but he follows up with me and tells me he thinks he will be able to get his hands on a better product at less money. I went with his recommendation, never even seeing the carpet. The price was so good I decided to also have them refinish all the hard wood floors. Doing both and they were still under what other people had quoted for just the carpet. I decided to have them custom make new area rugs for the new house. I had to juggle a lot of contractors coming in and out and these guys were extremely flexible accommodating our schedule. The showed up when they said they would and were done when they said they would be. I had contractors coming in the day after they said they would be done and it all worked beautifully. I was concerned that the flooring guys might scuff up newly painted trim and walls as some of that is to be expected. We barely had any touch up to do. I'm considering putting a carpet runner on our hardwood floor stairs in our new home. There are companies closer to me that can do the job as I moved an hour away. But if I decide to do this, I will be going back to Loudoun Valley Floors.
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kimberley johnson
Oct 08, 2017
This store is so beautiful with so much flooring to offer, carpet, tiles, porcelain planks and luxury vinyl tiles so much to choose from. I worked with Kiley who is so sweet, helpful and just a real pleasure to work with. The other staff is equally wonderful, I highly recommend them for all of your flooring needs. 5 STARS HERE.
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