Summary: Very professional, friendly and easy to work with. Best price, great product and value, they were flexible with our complex and changing schedule, showed up on time, finished on time, and cleaned up after themselves.
We had an enourmous amount of work to get our home ready to put on the market. Replacing all the carpet was just one of the many tasks. We're completely overwhelmed and stressed out. Steve, the owner of Loudoun Valley Floors made taking care of the flooring one of the least stressful parts of getting the house ready. I didn't have to go back and forth with him trying to negotiate the best price. I got several quotes, but Steve gave me his best pricing right from the start and he was by far the cheapest. He saved me the hassle of going into the show room and picking out carpet. He tells me they know exactly how to get a house ready to sell, that's what they do. He's clearly confident, professional and friendly and I trusted his product recommendation and went with it without looking at other samples. He could have just taken my money, but he follows up with me and tells me he thinks he will be able to get his hands on a better product at less money. I went with his recommendation, never even seeing the carpet. The price was so good I decided to also have them refinish all the hard wood floors. Doing both and they were still under what other people had quoted for just the carpet. I decided to have them custom make new area rugs for the new house. I had to juggle a lot of contractors coming in and out and these guys were extremely flexible accommodating our schedule. The showed up when they said they would and were done when they said they would be. I had contractors coming in the day after they said they would be done and it all worked beautifully. I was concerned that the flooring guys might scuff up newly painted trim and walls as some of that is to be expected. We barely had any touch up to do.
I'm considering putting a carpet runner on our hardwood floor stairs in our new home. There are companies closer to me that can do the job as I moved an hour away. But if I decide to do this, I will be going back to Loudoun Valley Floors.