I had my main level carpeted. I found a flaw in the living room piece. It was about 12”x4”. The owner, Dewey, came out the next day to check it out, hoping that it was just a “crush mark” from being rolled up. He tried steaming it, but it wasn’t helping. He offered me a discount, but I just felt like the spot would really bother me. I declined, and Dewey said that he was actually glad. He said that his wife wouldn’t have accepted it, either. He’s a man of integrity. Although it was only a small flaw, he ordered all new carpet for me. I was afraid that he might try to patch it, but he didn’t even suggest that. He explained that because there would be a chance that it might be a different dye lot, he had to replace it all. I’m so pleased with his customer service. I always try to support small local businesses, and I’m so glad that I went with Carpet City Express. I can’t say enough about the great job Dewey and his team did.

Dewey was amazing to work with from the start. He helped us thru the flooring selections and guided us on making lasting choices for our new home. It all came together and was and couldn’t have been better.

We were dealing with another flooring company and having problems with getting the carpeting we ordered. We were told to try Carpet City Express and are so glad we went with them. High quality product, excellent owner, professional installers. We highly recommended them to our family and friends. Our home looks great with the new carpeting. Thank you so much for coming through for us.

Great service and expert installation of vinyl plank flooring and carpet. Highly recommend!

Great prices and great service. Dewey is very knowledgeable and helpful.

Very good professional service. Stretch the dining room carpet in a timely matter

Pleasant to work with. On time