After doing business with another flooring store in the Fox Valley for quite a few years and being underwhelmed when we tried to make a sizeable carpet purchase for our lower level at their store, we stopped by Carpetland in Appleton, on a whim. We talked with the owner, Jim, who answered all of our questions and concerns to our satisfaction and even offered to come out to our home and personally measure our areas, even though it was on a Saturday after 5:00pm. My detailed estimate was emailed to me on the following Monday and it was even less than we had anticipated. Needless to say, we booked an installation time and had our new carpet installed within a week, when the "other" flooring store said that they would TRY to get it installed for us by Christmas. Overall, we are extremely happy with Jim and Carpetland, along with his installation crew, who were prompt, courteous and professional. We will be using Carpetland exclusively from now on!