We recently had carpet installed by The Carpet Guys. We were looking for something affordable, and The Carpet Guys offered a great, interest-free credit program that we took advantage of.
Overall, our experience was very positive. Our salesman was very nice, and he wasn't pushy at all. Additionally, the installer was on time, and he and his sons were knowledgeable, courteous, and they worked all day to complete my job (2,500 sq ft home) in one day.
The carpet padding leaves a little more to be desired, but we knew we were getting a cheaper product, so that was not a shock or anything. The carpet itself is nice.
I called the office after about a month because our seams were very noticeable in a few spots, and the company sent the installer back out, and he did a nice job of blending the carpet so that they were no longer noticeable
The contract came with a free vent cleaning, which is a nice add-on considering there were a lot of carpet fibers that fell into the vents; however, on three separate occasions, I rearranged my schedule to be home for this cleaning and all three times, the company canceled on me. Once for a "truck malfunction," once because of "rain" (it was sunny and 60), and the third time, the truck just never showed- with no call or explanation. Finally, on the fourth try, we got our vents cleaned.
I only knocked off one star because of this because A) the carpet was the most important thing and B) I assume this was contracted work, so not necessarily the fault of The Carpet Guys.
Again, other than the fact that I wish I would have inquired about upgrading the padding, I've been happy so far.