Could not have had a better experience! I needed to track down some flooring that was no longer offered in any stores (Kelly's, NFM, Lowe's, Home Depot). I called and Justin, the sales manager was able to track down the floors the same day and was very competitive on price. He took the order over the phone, I did not even have to go in. Floors were expected in 10 days, although they came in much sooner. What a great surprise! Excellent service all around. Justin was so kind and professional, he really cared to get me exactly the product I wanted! I had tried originally with another local store and the salesman there was not very helpful. I wish I had gone to Kelly's sooner! I will be looking at them first from now on. Thanks, Justin!