Alan was an excellent salesman, my wife and I told him what kind of carpet we were looking for and he showed us what he thought would be best for us, my wife eventually grabbed a sample of one that was almost double the price of what he was showing us and told us straight out that we would not be as happy with that and it doesn't hold up as well as the less expensive ones he was showing us. He could have let us spend a lot more money which I'm sure would have earned him more, but he was more worried about us getting carpet that we like and would be comfortable and last. He was very right though, we absolutely love the carpet he helped us pick out along with the pad, it is incredibly soft and comfortable and great for us and our children to run around and lay down on. They also don't charge extra to rip up and throw away old carpeting or for the pad - the price you see displayed per sq ft when you are looking at samples is the price you will pay for everything included, which was a very refreshing change from most other carpet stores I went to.
However, during the installation, the crew scuffed up our walls and floor base-moulding. I couldn't believe it when I saw it, it was quite a lot of damage. I returned to the store with pictures and showed the sales manager Mark. He was appalled by what he saw and said that should never happen, it is just a result of one of their 19 installation crews being lazy, and assured me they would take care of it. Within 2 days he had spoken with both the owner and the installation manager and said they would pay for the repairs. Since I had already had a contractor at the house doing other work I just had him fix all the damage. I sent Mark the invoice and he refunded the total amount to me. They dealt with something that could have been awful in a very positive way and I'm not afraid to buy from them again or recommend them to anyone. Mistakes are bound to happen from time to time, the true measure of any company is how they are dealt with, and this could not have been handled better.