I'm a bit delayed in writing this review, as we had our carpet installed about a month ago. I'm only giving 4 stars because while the install was excellent with 0 issues, we almost didn't buy because the salesman was so irritating we almost asked him to leave. Our salesperson was Robert, and he was a nice enough man, but for approximately 20 minutes before he brought the samples out, he spent time telling us how much this sale would mean to him and how he will get to go on a trip if he gets x number of sales by the 2/28 (our appointment was on 2/26). I'm truly not exaggerating when I say that he reminded us of that at least 5 times and mentioned how he'd like to go to Florida 3 times more before WE had to steer the conversation back to actually seeing samples. Once he did bring the samples in, my husband and I chose 2 and Robert went and measured the rooms before retreating to his car to work up some numbers. The sale price was great and we signed the contract, listening to how grateful he was to have "one more notch in the trip column" (not, thanks for ordering from us, you're going to love your product, we appreciate your business, just I'm a step closer to going on a trip). My husband actually joked to me that WE should get the trip because we've been sold that more than the carpet. On the day of install, however, Mark and his associate (I can't recall his name, unfortunately), were so efficient and courteous, I wish I could give them 5 stars on their own. We had moved the furniture out - which we had chosen to do, they would have moved it for us but we needed to jenga the pieces in our storage room - and they had the tearout of the old carpet, new padding laid and the carpet completed in about 3 hours for 3 rooms and a hallway. They were amazingly quick, cleaned up after themselves and had all of our old carpet and padding to the road before they left. 5 weeks later and we're still in love with our new carpet. Again, the salesman was nice enough, but maybe have him push the product and not his personal agenda? The installers were spectacular though, and we're happy with the final result.