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Barbara Rubright
Apr 20, 2019
Josh and Bret were the best. Pros at a difficult stair job. All looks amazing . Arrived early and stuck to it. Left my house looking like new with the fresh carpet instalation . Good natured and hard working. Cleaned up and asked us to check their work . The wrk was perfect and done in good spirit I would have them in my home at any time.
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Emily Zak
Apr 16, 2019
We had laminate flooring installed by The Carpet Guys in our kitchen and adjoining bathroom. This was our first home improvement involving new flooring so my husband and I were both nervous and excited, unsure what to expect as the process unfolded. I am ecstatic with the results! From our first meeting with the sales rep who came to the house, to the drop-off yesterday and installation today, everything went smoothly and exactly as we were told it would, on-time and no unwanted surprises! Our installation guy Brad Facca was great - very personable and professional. We will definitely use this company again for our future flooring projects!
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Responded on: Apr 16, 2019 05:00 PM

Hello Emily! We are thrilled to hear about your great experience. We are happy we were able to make your first flooring improvement project a breeze! We look forward to working with you again, welcome to The Carpet Guys family
Shevodka Williams
Apr 02, 2019
I was skeptical at first, because I looked at the reviews, and some was not good. Carpet Guys called me 03/30/19 Saturday. to let me know that they were on their way, they arrived promptly, and the staff was very professional, and they cleaned up their mess as well. I love my new carpet, it makes my home look bigger, I'm definitely impressed, and I would recommend Carpet Guys to anyone.
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Socorro Sandoval Ordonez
Mar 19, 2019
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Responded on: Apr 13, 2019 05:52 PM

Thanks for taking the time to leave us your review, we appreciate it! Welcome to The Carpet Guys family
Tonya Smith Slack
Mar 04, 2019
Honestly, I went with Carpet Guys simply because the owner is a supporter of my company, Spirit Airlines. But now I love Carpet Guys because they did a fantastic job replacing the carpet in our home! Thanks CG👍
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Responded on: Mar 03, 2019 04:00 PM

Hello Tonya! We're so happy to hear your great feedback and that you're loving your new flooring. If you have any before and after pictures please feel free to send them our way, we'd appreciate it. Welcome to The Carpet Guys family, let us know if there is anything more we can do for you <3
Manda McCallister RN
Mar 01, 2019
my carpet looks awesome. did a great job. so cozy in my living room now.. thanks guys
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Responded on: Mar 03, 2019 04:00 PM

Hello Manda! Thanks for sharing your feedback with us, your new flooring looks amazing. We are so happy you're loving your new flooring. We appreciate you sharing your pictures with us, you rock. Welcome to The Carpet Guys Family! :)
Tracie VT
Feb 28, 2019
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Responded on: Mar 25, 2019 02:48 AM

Hello Tracie! Thanks for leaving us your feedback, we appreciate it. Welcome to The Carpet Guys family!
Kathie Patrico
Feb 24, 2019
Fro the start of scheduling an in home look to the installation. Everything was perfect.
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Responded on: Feb 24, 2019 04:00 PM

Hello Kathie! Thanks for sharing your feedback with us. We're so happy to hear everything went perfect. Welcome to The Carpet Guys family! <3
Marie Paszek
Feb 23, 2019
Had our carpet installed a week ago. Not going to lie I was a little apprehensive if the installers were going to be able to do a good job on our stairs and seaming the carpet in our living room. Ron and Josh were wonderful. They arrived early, were very professional and did a wonderful job! I highly recommend The Carpet Guys.
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Responded on: Feb 24, 2019 04:00 PM

Hello Marie! Thanks for sharing your pictures with us, we appreciate it. We are so happy to hear about your great experience, that's what we aim for! Welcome to The Carpet Guys family!
Juliette Zoroya
Feb 22, 2019
We had all the carpet replaced in our home and couldn’t be happier. Our salesman, Matt, was unbelievably helpful and knowledgeable and the crew (Filipe and Andrew) was incredible- on time, professional and friendly. Customer service was the best. They finished a day early. Price and quality excellent. Highly recommend
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Responded on: Feb 21, 2019 04:00 PM

Hello Juliette! We are thrilled to hear about your great experience with us, that's our goal. Thank you for sharing your feedback , we appreciate it! If you have any before/after pictures you want to share , feel free to send them our way. Welcome to The Carpet Guys family let us know if there is anything more we can do for you :)
Cheryl Lang
Feb 21, 2019
Thank you carpet guys. Had a great flight to Orlando with you.
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Responded on: Feb 20, 2019 04:00 PM

We're so happy we helped make your flight great! We hope you have an awesome time in Orlando :)
Rye Maisie
Feb 11, 2019
Great staff/ owner and super friendly! 😁
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Mark Trudeau
Feb 11, 2019
Great company for the Southeastern Michigan area. These guys are awesome. 👍
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Responded on: Feb 11, 2019 04:00 PM

Thank you so much, Mark! We appreciate you taking the time to leave your feedback.
Steve Vacante
Feb 11, 2019
just got our house done on saturday..carpeted our livingroom, hallway, and 3 bedrooms..extremely happy with our choice in choosing the carpet guys. great salesman and great installers. couldnt be happier.
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Responded on: Feb 10, 2019 04:00 PM

Hello Steve! Thank you for sharing your feedback with us. We're happy to hear you had a great experience with our Design Consultants and Installers, that makes our day .Welcome to The Carpet Guys family!
Jennifer Warneck
Feb 10, 2019
The consultation was great, John did a wonderful job listening to what we wish to have in our home. He was honest about the products and was very personable. On Installation day Gus and his crew got here before 9am and started working right away. Their customer service was wonderful and they were pleasant to have in our home. They got the work done quickly and efficiently. They also did a wonderful job cleaning up and making sure to vacuum every room prior to departure. I highly recommend and have them work for us in the future.
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Responded on: Feb 10, 2019 04:00 PM

Hello Jennifer! We're thrilled to hear about your great experience with us. We strive to provide the best service and products around and we're glad we were able to live up to those expectations. Thank you for sharing these pictures with us and for leaving us your feedback, we appreciate it. Welcome to The Carpet Guys family!
Matt Beck
Feb 03, 2019
Great price, many discounts, even upgraded carpet for free. Move furniture, rip out old carpet for free. Installers even took old carpet away for free, was supposed to be a small fee. Showed up on time, done earlier than expected. No walls scratched. Extremely impressed. Could ask for a better job. Already recommended to friends. Thanks Carpet Guys !!!
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Responded on: Feb 03, 2019 04:00 PM

Hello Matt! We're so happy to hear about your great experience. We strive to provide the best customer service possible , from your free in-home estimate to your installation and we're glad we were able to install the perfect flooring for your home. Thanks for sharing your feedback with us, Welcome to The Carpet Guys family :)
Ryan Vanker
Jan 25, 2019
Ordered carpet for 3 bedrooms and a family room. Salesman was on time and brought a large selection of carpet to choose from. He brought in a higher end carpet that was claimed to be “clearance and sold at discount”. It was high quality carpet no doubt, but what we learned later is it wasn’t clearance carpet. He presented a price, then presented another price after the “clearance discount” was applied. Seemed like a great deal because the discount was so large. Carpet was purchased and installed few days later. Installation went well, family room carpet began showing factory defect in fibers only days post installation. We submitted repair claim however clearance carpet doesn’t come with a warranty. Carpet guys did the right thing a replaced carpet anyway, ordering a NEW roll of the same stuff (confirming carpet was never clearance), and replaced it free of charge. TL:DR Don’t fall for sales pushing awesome deals with huge discounts, because if it’s too good to be true, it probably is. Only recommending because they did the right thing and replaced carpet.
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Responded on: Jan 24, 2019 04:00 PM

Hello Ryan, Thank you for taking the time to leave us your feedback, we appreciate it. We're sorry your original order wasn't perfect but we are glad we were able to make it right by you. We hope you love your new flooring for years to come, welcome to The Carpet Guys family!
Anthony Smith
Jan 16, 2019
Absolutely the best experience we have had with our home being improved with the buying/installation experience being great... Roxanne was fair and got us the best deal and Grant the installer was awesome!! He went above and beyond in everything while he was in my home..thanks carpet guys!!!
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Responded on: Jan 17, 2019 04:00 PM

Hi Anthony! Thank you for taking the time to leave us your feedback. We're thrilled to hear about your great experience and are happy Roxanne and Grant were able to help. Welcome to The Carpet Guys family!
Rebecca Harris
Jan 15, 2019
We had a crazy deadline of less than 24 hours to have our upstairs measured and carpeted and The Carpet Guys came over within an hour and installed the next day for a great price. Will Never use anyone else but them!! Carpet looks incredible too! Love them and am so thankful! Traci Sells thank you for the recommendation
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Responded on: Jan 14, 2019 04:00 PM

Hi Rebecca! We are thrilled to hear about your great experience, thank you for sharing it with us. We are so happy we were able to fit into your busy schedule, your new carpet looks great. We look forward to working with you again for your future flooring needs, Welcome to The Carpet Guys Family!
Deidra M. Williams
Jan 08, 2019
We had carpet installed in June 2018 from the Carpet Guys. The carpet that we chose was a Berber and is very hard to match the seams. The seams showed almost immediately and were not right! We were told that it takes great carpet installers to match up these seams. The Carpet Guys have worked with me & sent out two different specialists to try to fix the seams to our satisfaction. Neither fix worked but they are going to replace the carpet and make it right. The general manager, Sean, has been very willing to work with us and make sure that the Carpet Guys stand by their "Satisfaction Guarantee." We should be receiving our new carpet sometime in February. So far the Carpet Guys are standing by their guarantee and making the customer happy!
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Responded on: Jan 07, 2019 04:00 PM

Hi, Deidra! Thank you so much for all your kind words. We truly appreciate your feedback and we're thrilled that you have had a pleasant experience with us so far. We are also grateful for your patience with your project and seaming. Your satisfaction is our number one priority. We're looking forward to getting your new carpet installed very soon!
Jordan Deaner
Jan 05, 2019
Fixing post. The Carpet guys replaced my whole entire carpet free of charge under their lifetime warranty. thank you
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Responded on: Jan 06, 2019 04:00 PM

Hi Jordan, we're so happy to hear we were able to solve the problem. Thank you for sharing your experience, we appreciate it. Welcome to The Carpet Guys family! :)
Gabriela Arleen
Jan 04, 2019
I am so in love with my new floors! 😍. You won’t find better pricing, selection, customer service, and satisfaction when it comes to your floors. Finally, a company who is professional and does the job right. The installers, Scott and “ T” are the best in the business, and believe me, I’ve had lots of floors done in my lifetime and dealt with nothing but problems. Not the case here at all! Scott and “T” are amazing!! 🌟🌟🌟🌟🌟🌟🌟They were so professional from start to finish. I can’t say enough great things about these gentlemen! I highly recommend The Carpet Guys! Thank you Scott and “ T “ for my perfect floors! I love you Carpet Guys! You get 100 💯 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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Responded on: Jan 03, 2019 04:00 PM

Hello Gabriela! Thank you so much for taking the time to leave not only your review but your pictures as well! We're so happy to hear about your great experience. Welcome to The Carpet Guys family and Happy New Year <3
shawn michaels
Jan 02, 2019
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Responded on: Jan 03, 2019 04:00 PM

Hello Shawn! Thank you so much for leaving your review, we appreciate your feedback. Happy New Year!
Raj Ven
Dec 27, 2018
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Responded on: Dec 26, 2018 04:00 PM

Hello Raj, Thank you so much for leaving your review, we appreciate it. Welcome to The Carpet Guys family and Happy Holidays!
Stuart Blatt
Dec 23, 2018
Marcus was amazing and dedicated to get the job done correctly
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Responded on: Dec 23, 2018 04:00 PM

Hi Stuart! Thank you so much for your feedback. We're so happy to hear about your great experience with Marcus, we'll be sure to let him know you mentioned him. We are glad you're loving your new flooring, welcome to The Carpet Guys family :) Happy Holidays!
Jennifer Briggs
Dec 20, 2018
What I liked the best about my experience with The Carpet Guys was being able to shop at home and seeing the options against my furniture and decor. Jennifer S. referred me and I am so glad she told me all about the company and all the charitable work they do. We arent ready for flooring right now but when we are, I will definitely call this company!
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Responded on: Dec 22, 2018 04:00 PM

Hey Jennifer! We're so happy you enjoyed your shop at home experience. We try to make the experience as convenient as possible in order to fit into your busy schedule. We're happy to hear about your great experience and we're glad Jennifer was able to connect you with us. We are a community driven company and giving back to those around us is incredibly important to us. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys Family.
denise brown
Dec 20, 2018
thank you carpet guys for such an pleasant experience, Kim Provenzano was very pleasant and helpful. nice to get such good customer sevice
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Responded on: Dec 15, 2018 04:00 PM

Hi Denise! Thanks for your review! We're so happy you had a good experience . Happy Holidays
Christopher Stage
Dec 20, 2018
The carpet guys were awesome to deal with! Kim Provenzano was friendly and helpful to deal with over the phone! It was very refreshing and stress free!
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Responded on: Dec 15, 2018 04:00 PM

Hello Christopher! We're thrilled to hear about your awesome experience with Kim! Thanks for taking the time to leave your feedback. Welcome to The Carpet Guys family
Jinane Fardoun
Dec 20, 2018
The Carpet Guys are a very professional, honest, and hard-working company. It was a pleasure to have them in our home! Everyone did such a wonderful job. I'm so happy that Adham is working for such a good company. He loves it there!
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Responded on: Dec 15, 2018 04:00 PM

Thanks so much for taking the time to leave your feedback, Jinane. We're so happy you had a great experience. Happy Holidays!
Steve Radosavac
Dec 20, 2018
The Carpet Guys did excellent work at my home.
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Janice Griffin
Dec 20, 2018
I bought new carpet last month and had so many questions since I have not done this in about 20 years. I called and Robert from the install department explained the process to me so nicely and did not have any problem answering the loads of questions I had and I appreciate him being so understanding. I was happy with the experience and what made it even better was that the day after my install, someone named Shaena (hope I spelled it right) called to make sure everything went well. I am very impressed and I am keeping my money local. Thanks again Robert and Shaena! -Janice
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Responded on: Dec 22, 2018 04:00 PM

Hi Janice! We're so happy Robert and Shaena were able to make your experience with us a great one. We strive to provide the best service possible and we're glad you experienced that. Thanks so much for taking the time to leave us your feedback. Welcome to The Carpet Guys family, Janice. Happy Holidays !
glorious9766
Dec 20, 2018
The Carpet Guys shop at home service is great for someone my age who has trouble navigating the big box stores. They come right to your home and bring all the samples making it easy to purchase from them. I spoke with the Director of Operations, Jennifer who personally called me to make sure I had the best possible experience. I highly recommend this company for all your flooring needs.
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Responded on: Dec 15, 2018 04:00 PM

Thanks for your feedback. We're so happy Jennifer was able to help you. Welcome to The Carpet Guys family!
jeff lavers
Dec 20, 2018
Outstanding company fantastic staff. Rebecca Zago was so friendly.
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Responded on: Dec 22, 2018 04:00 PM

Hello Jeff! Thanks for your feedback. We'll be sure to let Rebecca know you mentioned her. Happy Holidays!
Dawn McConnell
Dec 20, 2018
I will definitely recommend The Carpet Guys in Troy! Installing new carpeting is making an investment in my home. I really appreciate the information and assistance Nicole Steimel has provided to help me.
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Responded on: Dec 22, 2018 04:00 PM

Hello Dawn, thanks so much for taking the time to leave us your feedback. We strive to be as knowledgeable as possible in order to help you make the most informed decision and we're glad Nicole was able to help you. Thanks again for your feedback, we're glad you had a great experience. Happy Holidays and Welcome to The Carpet Guys family!
K Maxwell
Dec 20, 2018
My knowledge of The Carpet Guys is that my friend, Nicole Steimel, can't say enough good things about them. She had a positive experience replacing flooring/carpeting in a previous home with The Carpet Guys and, man is she picky!! The installers were professional and did a great job. There's really no need to look any further.
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Responded on: Dec 15, 2018 04:00 PM

Thank you so much for taking the time to leave us your feedback. We appreciate it. Let us know if you ever have any questions-we're here to help. Happy Holidays!
Wendy Nelson
Dec 20, 2018
I had a great experience from start to finish with The carpet Guys. I stopped by the showroom and was greeted by a lovely young lady with a beautiful smile. A gentleman named Dale Clacher came out and showed me several different options for my new flooring. He was very helpful and patient with me. I didn't feel any pressure and left with samples to take home and consider. What a difference from the other showrooms I visited. Thank you Carpet Guys!
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Responded on: Dec 15, 2018 04:00 PM

Hello Wendy! We're thrilled to hear about your great experience ,thanks for leaving us your feedback. We're so happy Dale was able to help you find the perfect samples. Wishing you a very happy holiday season!
Robert McClese
Dec 20, 2018
My sister and I were looking for a local, trustworthy company to do my mother's kitchen flooring for her retirement gift. Jennifer Spear recommend this company as they did her kitchen flooring. The entire experience was great from the person who confirmed our appointment the day before to the design consultant who showed us what we were looking and was very considerate about keeping us within our budget. Jennifer even followed up with me after the appointment to make sure all went well even though she is not in customer service. I appreciate her taking time out of her day to follow up, I would recommend them to anyone. 5
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Responded on: Dec 22, 2018 04:00 PM

Hello Robert! We're so happy to hear about your great experience. We strive to provide the best service possible and we're glad Jennifer was able to provide that for you. Thank you so much for taking the time to leave us with your feedback, we appreciate it. Welcome to The Carpet Guys family, we hope your Mother loves her new flooring for years to come!
Dyin Petey
Dec 20, 2018
great service. Kimberly Provenzano was very nice and helpful on the phone and Chad Garrison was very experienced and helpful with all my needs. Thank you carpet guys.
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Responded on: Dec 15, 2018 04:00 PM

Thanks so much for taking the time to leave your feedback. We're so happy Kim and Chad were able to make your experience great. Welcome to The Carpet Guys family
Luke Braun
Dec 20, 2018
I met Amanda over the summer at the Harley festival, she was very kind and helpful and scheduled me a free in home estimate. I absolutely love my new flooring, the installers did amazing. I’d recommend the carpet guys to everyone
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Responded on: Dec 15, 2018 04:00 PM

Hi Luke! We're thrilled to hear about your great expereince. We hope you love your new flooring for years to come. Happy Holidays!
Karen Jozefczyk
Dec 20, 2018
I love the Carpet Guys ads! The are so well created, especially by David C and the Marketing team. I know where to shop for my flooring needs.
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Responded on: Dec 19, 2018 04:00 PM

Hi Karen, We're so happy to hear your great feedback. It's great seeing Dave being recognized for all his hard work. We'll be sure to let him know you mentioned him. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys Family. Until then, Happy Holidays!
Ryan Dietiker
Dec 20, 2018
These guys go above and beyond with their customer service and installation. Their crew is top notch and speedy. Chad was very kind and very knowledgeable and made me at ease opening up my home for their help. I would highly recommend them to install again when I think about redoing the basement!
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Responded on: Dec 15, 2018 04:00 PM

Hi Ryan! Thanks for taking the time to leave us your feedback. We're so happy you're loving your new flooring. Welcome to The Carpet Guys family
Susan Hebert
Dec 20, 2018
David brandimarte is wonderful. You can tell he TRULY believes in the company and cares about his job. You all hire some good enployees!
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Responded on: Dec 22, 2018 04:00 PM

We're so happy to hear about your great experience with David, Susan. Thanks for your feedback, Happy Holidays!
sidney anderson
Dec 20, 2018
I stopped by the showroom because I was interested in new flooring. I didn’t think I was going to buy anything but Dale C. was such a pleasant person to speak with I decided to set up an in home estimate. Thank you Carpet Guys
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Responded on: Dec 22, 2018 04:00 PM

Hello Sidney! We're thrilled to hear about your great experience in our showroom. We are so happy Dale was able to help you. Thanks so much for your feedback, we appreciate it. Happy Holidays!
Megan Aniel
Dec 20, 2018
Love the carpet guys, and all the giving back they do for the community. Nicolas A. was a great help, and takes pride in the work he does.
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Responded on: Dec 15, 2018 04:00 PM

Hi Megan! Thanks so much for taking the time to leave us with your feedback, we appreciate it .We're happy to hear Nicolas was able to help make your experience with us great! Happy Holidays
Jasmina Radosavac
Dec 20, 2018
These people did really great work and I would recommend them to anyone.
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Mea Culpa Body and Bath
Dec 20, 2018
Very pleased
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Responded on: Dec 19, 2018 04:00 PM

We're so happy to hear about your experience with us. Thanks for taking the time to leave your feedback. Happy Holidays!
Marissa Proctor
Dec 17, 2018
I always see the ads everywhere so I decided to try it and call The Carpet Guys. Dave C was knowledgeable about all of the products The Carpet Guys has to offer.
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Responded on: Dec 16, 2018 04:00 PM

Hello! Thank you so much for taking the time to leave us your feedback. We’re so happy to hear about your great experience. Happy holidays!
Tyler Rule
Dec 17, 2018
The Carpet Guys have a great brand. When I called to inquire about flooring, I spoke to Jennifer. She answered all my questions and was able to explain their entire process from initial call to install. After the holidays I will be calling to make an appointment. Looking forward to working with them.
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Responded on: Dec 16, 2018 04:00 PM

Hi! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys Family.Happy Holidays!
Theresa Bishop
Dec 17, 2018
Great company. Shout out to both Rebecca and neighbor Tom for being super friendly and helpful!
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Responded on: Dec 16, 2018 04:00 PM

Hi! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. Thanks again-Happy Holidays!
Vicki Proctor
Dec 17, 2018
What great customer service! Dave C and Derek F were extremely knowledgeable on the steps to take while looking into new flooring! When I’m ready, I’m calling the carpet guys! ⭐⭐⭐⭐⭐
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Responded on: Dec 16, 2018 04:00 PM

Hello Vicki! Thank you so much for taking the time to leave us your feedback. We’re so happy to hear about your great experience.We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys Family. Happy holidays!
Janice M Griffin
Dec 17, 2018
I bought new carpet last month and had so many questions since I have not done this in about 20 years. I called and Robert from the install department explained the process to me so nicely and did not have any problem answering the loads of questions I had and I appreciate him being so understanding. I was happy with the experience and what made it even better was that the day after my install, someone named Shaena (hope I spelled it right) called to make sure everything went well. I am very impressed and I am keeping my money local. Thanks again Robert and Shaena! -Janice
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Joele Weld
Dec 17, 2018
I was looking to replace my old carpet and I was looking for a reliable and affordable company to do it. Sabrina M. recommended the Carpet Guys since she just started working there and she highly speaks of the company. The design consultant that came to my home asked many questions to make sure I was getting what I wanted even at an affordable price. Once the installers came in, I was amazed by how well they replaced my carpet. My living room is so beautiful now! Everyone there is dependable, genuine, understanding, and hard working. 10 out of 10!
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Responded on: Dec 16, 2018 04:00 PM

Hello Joele! Thank you so much for taking the time to leave us your feedback. We’re so happy to hear about your great experience. Happy holidays and Welcome to The Carpet Guys Family!
Jennifer Briggs
Dec 17, 2018
What I liked the best about my experience with The Carpet Guys was being able to shop at home and seeing the options against my furniture and decor. Jennifer S. referred me and I am so glad she told me all about the company and all the charitable work they do. We arent ready for flooring right now but when we are, I will definitely call this company!
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Responded on: Dec 16, 2018 04:00 PM

Hi Jennifer! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. Thanks again-Happy Holidays!
Robert Bobert James McClese
Dec 17, 2018
My sister and I were looking for a local, trustworthy company to do my mother's kitchen flooring for her retirement gift. Jennifer Spear recommend this company as they did her kitchen flooring. The entire experience was great from the person who confirmed our appointment the day before to the design consultant who showed us what we were looking and was very considerate about keeping us within our budget. Jennifer even followed up with me after the appointment to make sure all went well even though she is not in customer service. I appreciate her taking time out of her day to follow up, I would recommend them to anyone. 5⭐️
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Responded on: Dec 16, 2018 04:00 PM

Hi Robert! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. We'll be sure to let Jennifer know you mentioned her. Happy Holidays and Welcome to The Carpet Guys Family!
Penny Zago
Dec 17, 2018
Love those The Carpet Guys! Their carpets are fine quality and good prices. And the people who work there are great! They helped us from the minute we called and talked with Rebecca. She listened for what we thought we might want and she sent us to just the right person. The rest of the process went just as well. So, if you’re looking for a good carpet company, we definitely The Carpet Guys!
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Responded on: Dec 16, 2018 04:00 PM

Hey! We’re so happy to hear about your great experience with us. We appreciate you for taking the time to leave us with your feedback. Welcome to The Carpet Guys Family!
Hallie Grae Gartland
Dec 16, 2018
My salesman nick was so personable and knowledgeable and helped me made the perfect decision for our floors. We felt like nick was genuinely in it for our best interest which is hard to find!! We will absolutely be recommending him to others!
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Responded on: Dec 16, 2018 04:00 PM

Hello! Thank you so much for taking the time to leave us your feedback. We’re so happy to hear about your great experience and that Nick was able to help you find the perfect flooring for your home. Happy holidays!
Andrew Rippey
Dec 16, 2018
I wanna say you guys have come to my house before had done a great job I totally recommend you guys to a family member in which they had called spoke with Amanda and said how great of person she sounds like and the company itself is great aswell for coming out to see and set up what they could do for the household
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Danny Pastula
Dec 16, 2018
Huge thanks to Manda for the excellent customer service over the phone! I'll definitely be recommending this company to anyone with carpet or floor needs!
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Responded on: Dec 16, 2018 04:00 PM

Hi! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. Thanks again-Happy Holidays! <3
Sidney Anderson
Dec 16, 2018
I stopped by the showroom because I was interested in new flooring. I didn’t think I was going to buy anything but Dale C. was such a pleasant person to speak with I decided to set up an in home estimate. Thank you Carpet Guys
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Responded on: Dec 16, 2018 04:00 PM

Hey! We’re so happy to hear about your great experience with Dale. We appreciate you for taking the time to leave us with your feedback. Welcome to The Carpet Guys Family! :)
Trisha Demers
Dec 16, 2018
I had a lot of recommendations for this company I decided to give it a try, I could not have asked for a better person to be apart of this project in my home then Amanda mazur. She was very attentive and assisted with every one of my concerns and comments. I would use this company again thanks to her. Five stars all day.
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Mack Spear
Dec 16, 2018
When we were purchasing our new home, we wanted to get the outdated carpet replaced immediately. I filled out a web inquiry and they called me within 15 minutes and scheduled a sales person who came to our new home the same day with a multitude of samples. He measured, showed us the most popular products, helped us chose the right color and style and we had the carpet installed all within 48 hours. I called to ask a few questions the morning of installation and Jennifer assisted me. She was able to put my mind at ease and assured me they would take the old carpet and haul it away at no extra charge. We plan to add more flooring to our new home and I look forward to working with them again in the near future. Great experience!
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Responded on: Dec 16, 2018 04:00 PM

Hello Mack! We're so happy to hear about your great experience with us. We look for ward to hearing from you soon so we can help you find the perfect flooring once again. Welcome to The Carpet Guys family and Happy Holidays :)
Bradford Watson
Dec 16, 2018
We had a great experience getting new carpet and kitchen floors. Jennifer Spear was the best, she really helped step us through the process to make it easy.
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Responded on: Dec 16, 2018 04:00 PM

Hi! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience with Jennifer , that’s what we aim for.We'll be sure to let her know you mentioned her. Thanks again-Happy Holidays!
Maritza Molina-Hutchison
Dec 16, 2018
Carpet guys I give 5 stars..Rebecca Zago is one of the best customer service agents friendly personable and knowledgeable.. Installers Grant Hutchison and Dave Selenscki did an amazing job installing my carpet can’t complain!!! Thank you for your hard work and dedication
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Becky Bernardo
Dec 16, 2018
I like the carpet guys. 5 stars for their professionalism when answering my questions. Kim Provenzano was very professional and courteous. It was a pleasure dealing with her.
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Responded on: Dec 16, 2018 04:00 PM

Hi Becky! Thanks for the ⭐️⭐️⭐️⭐️⭐️! We are so happy you had a great experience with Kim. Welcome to The Carpet Guys family!
Marcia Krol Petersen
Dec 16, 2018
Highly recommend The Carpet Guys! We had a great experience working with Dale Clacher. Super nice and very knowledgeable guy!
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Responded on: Dec 16, 2018 04:00 PM

We're so happy to hear about your great experience, Marica! We're glad Dale was able to help you have a great experience, thanks for your feedback. Happy Holidays and Welcome to The Carpet Guys family :)
Tracy Laporte Doyle
Dec 16, 2018
Great experience working with Dale C. Helpful and knowledgeable. I highly recommended the Carpet Guys!
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Responded on: Dec 16, 2018 04:00 PM

Hi! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. We'll be sure to let Dale know you mentioned him :) Thanks again-Happy Holidays!
Melanie Crossman
Dec 16, 2018
Highly recommend The Carpet Guys! We had a great experience working with Dale Clacher. Very knowledgeable and a great company!
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Responded on: Dec 16, 2018 04:00 PM

Hello Melanie! Thank you so much for taking the time to leave us your feedback. We’re so happy to hear about your great experience with Dale. Happy holidays! <3
L Chiari
Dec 16, 2018
I love the Carpet Guys ads and marketing, they are always so well created, especially by David C. and the Marketing team. I know where to shop for my flooring ...
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HU-337208196
Dec 16, 2018
Thank You David C. for you excellent marketing!! I refer people because of the good word about Carpet Guy's from the public!!!)
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Matt Edinger
Dec 16, 2018
I had an amazing experience with The Carpet Guys! When I came into the showroom I was greeted by friendly faces and Dale C went above and beyond to make sure I had the correct information and made sure I left happy!
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Responded on: Dec 16, 2018 04:00 PM

We're so happy to hear about your great experience, Matt! We're glad Dale was able to help you have a great experience, thanks for your feedback. Happy Holidays <3
Brenda Young
Dec 15, 2018
The Carpet Guys are a great Michigan based company and it made everything so easy working with Roxanne. Highly recommend them, fast, professional and affordable.
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Responded on: Dec 16, 2018 04:00 PM

Hi Brenda! We’re so happy to hear about your great experience with us. We appreciate you for taking the time to leave us with your feedback. Thanks for your recommendation :) Welcome to The Carpet Guys Family!
Ali Medlej
Dec 15, 2018
All in all I'm completely satisfied, Id recommend Adham for doing his best to provide such an outstanding customer service, definitely would deal with them again, and if you're reading this, thank you!
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Responded on: Dec 14, 2018 04:00 PM

Ali, thank you so much for taking the time to leave your feedback, we appreciate it We're happy to hear you're loving your new flooring, that's our goal! Welcome to The Carpet Guys Family!
Doris Thamert Bartolomei
Dec 15, 2018
Chad Garrison came to my house to give me an estimate on carpet. He was professional, friendly and well knowledgeable about his product. If your looking for someone who knows about what he is selling Chad would be the guy.
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Nadia Serhan Fardoun
Dec 15, 2018
Best company ever ! Very professional work and employees, special thanks to ADHAM who helped me so much and made everything easier.
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Responded on: Dec 16, 2018 04:00 PM

Hey! We’re so happy to hear about your great experience with us. We appreciate you for taking the time to leave us with your feedback. We'll be sure to let Adham know you mentioned him. Welcome to The Carpet Guys Family!
Becki Rogers
Dec 15, 2018
Our design consultant Robert Rogers came to my parent's home in Livonia and was a total professional, extremely knowledgeable and extremely helpful in helping us narrow down our many choices Robert made the whole in home shopping experience, a wonderful experience so be wise and please call the carpet guys ask for Robert if you are looking for new carpet, or flooring.
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Responded on: Dec 16, 2018 04:00 PM

We're so happy to hear about your great experience, Becki! We're glad Robert was able to help you have a great experience, thanks for your feedback. Happy Holidays  :)
Jinane Fardoun
Dec 15, 2018
I had an amazing experience with them :) they are so professional and knowledgeable, Especially Adham, he is amazing and made everything perfect!! Thank you so much for everything!
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Dalton Moree
Dec 15, 2018
I love my new carpet. Amanda was helpful and friendly, the installers were professional and quick. My experience with The Carpet Guys was amazing. Will recommend.
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Wendy Kull Nelson
Dec 15, 2018
What a pleasant surprise it was shopping for flooring at The Carpet Guys. Dale C was funny as well as informative. His patience was refreshing. I’m very impressed with the professionalism I witnessed with every employee I interacted with. Thank you Carpet Guys!
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Responded on: Dec 16, 2018 04:00 PM

Hi Wendy! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. Thanks again-Happy Holidays!
Sarah Sunshine
Dec 15, 2018
I heard some pretty great things about this company so I decided to try it out and get a call for some information. I spoke with a wonderful girl named Amanda, she was super helpful and knowledgeable. I was super nervous at first because I don’t know much about flooring (who does lol) but she was so great and it was the best decision I ever made. I love my new flooring. I would recommend the carpet guys to everyone I know
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Responded on: Dec 16, 2018 04:00 PM

We're so happy to hear about your great experience, Sarah! We're glad Amanda was able to help you have a great experience, thanks for your feedback. We are so happy to hear you are loving your new flooring. Welcome to The Carpet Guys family and Happy Holidays :)
Nick Oberdorf
Dec 15, 2018
The Carpet Guys are an exceptional company who offer amazing service with solid rates. They have been helping Michigan families for years and continue to give the Mom and Pop feel every time I come back. 5/5 would recommend twice over if I could! Thank you to Becky Hutchison for another easy choice!
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Responded on: Dec 14, 2018 04:00 PM

Hello Nick! we're so happy to hear about your great experience. Thank you so much for taking the time to leave to your feedback, we appreciate it. Welcome to The Carpet Guys family, happy holidays <3
Chazz Moroggi
Dec 15, 2018
Great experience with The Carpet Guys! Excellent customer service from my design consultant Joe Collica and the carpet installation looked great!
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Responded on: Dec 16, 2018 04:00 PM

Hello Chazz! Thanks so much for taking the time to leave your feedback. We're so happy Joe was able to help you find the perfect flooring for you home and that your installation went perfect. That's our goal. Welcome to The Carpet Guys family :)
Kaitlyn Foster
Dec 15, 2018
5 stars. My dad had carpet installed at his house and it looks great. Chad did an amazing job helping us out 😊
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Responded on: Dec 16, 2018 04:00 PM

We're so happy to hear about your great experience, Kaitlyn! We're glad Dale was able to help you have a great experience, thanks for your feedback. We hope you love you new flooring for years to come. Happy Holidays and Welcome to The Carpet Guys family <3
Michael Paramore
Dec 15, 2018
Very great staff. Robert Roger's is a great sales man. will go to great heights to make sure you are satisfied. if you need your flooring done call the carpet guys they will get it done.
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Rachel Rogers
Dec 15, 2018
The carpet guys provides excellent service and knowledgeable sales reps. Robert Rogers is a kind and genuine sales representative who will go above and beyond to make your carpet dreams come true. Robert instantly makes you feel like part of the carpet guys family. I would highly recommend Mr. Rogers and the whole carpet guys team!
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Responded on: Dec 16, 2018 04:00 PM

Hello Rachel! Thank you so much for taking the time to leave us your feedback. We’re so happy to hear about your great experience with Robert. Happy holidays and Welcome to The Carpet Guys family :)
Julie Frodle Rodriguez
Dec 15, 2018
We visited the showroom in Troy and spoke with Dale. He was very helpful and knowledgeable. We will definitely be back when we begin our next renovation phase.
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Responded on: Dec 16, 2018 04:00 PM

Hello Julie! We're so happy to hear about your great experience with Dale. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys Family. Until then, Happy Holidays :)
Amale Fardoun
Dec 15, 2018
I had a great experience with Carpet Guys, and their customer service, especially Adham who was very helpful and great advisor! Highly recommended!
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Doug Holley
Dec 15, 2018
I called into The Carpet Guys and spoke with Amanda, she was super helpful. I love my new flooring. I would recommend the carpet guys to everyone I know.
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Responded on: Dec 16, 2018 04:00 PM

Hey Doug! We’re so happy to hear about your great experience with us. We appreciate you for taking the time to leave us with your feedback. We're glad you're loving your new flooring. Welcome to The Carpet Guys Family!
Anthony V. Aquino
Dec 15, 2018
Great carpet, great price, great install! Nicholas aquino was a huge help! Thanks carpet guys!
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Responded on: Dec 16, 2018 04:00 PM

Hi Anthony! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience , that’s what we aim for. We'll be sure to let Nicolas know you mentioned him. Thanks again-Happy Holidays! <3
Jerrid Hunt
Dec 15, 2018
Talked with one of the reps (Amanda) at the boat show and even if I didn’t need carpet in my house I would have set up an appointment. What an amazing person. She helped out so much. Set up an appointment to have carpet added to my living room! Thanks again Amanda!
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Responded on: Dec 16, 2018 04:00 PM

Hi Jerrid! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your great experience with Amanda , that’s what we aim for. Thanks again-Happy Holidays and Welcome to The Carpet Guys family!
Gayle Russell
Dec 15, 2018
I called the Carpet Guys and spoke with Amanda She was very helpful and was very nice.Love my new flooring and would highly recommend the Carpet Guys to everyone I know .
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Responded on: Dec 16, 2018 04:00 PM

Hi! Thanks for taking the time to leave us your feedback, we appreciate it. We’re so happy to hear about your awesome experience , that’s what we aim for. Thanks again-Happy Holidays!
Ron Bertram
Dec 15, 2018
Had an excellent experience with Joe Collica. He knew his stuff and had many wonderful ideas for us.
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Responded on: Dec 16, 2018 04:00 PM

Hello Ron, We're happy to hear about your awesome experience with Joe! Thank you for your feedback and Welcome to The Carpet Guys family :)
Chris N Kristen Bonapace
Dec 14, 2018
I recommend the Carpet Guys and specifically Chad Garrison for his excellent customer service, hospitality and attention to detail. If you want excellent service, talk to Chad. He is your man.
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Responded on: Dec 14, 2018 04:00 PM

Hi Chris! We're so happy your experience with Chad was great. Thanks for taking the time to leave your feedback. Happy Holidays
Dontre Allen
Dec 14, 2018
I was recommended by a friend who told me to ask for Amanda. So I did. She made the process pretty easy. You guys installed it later that week and I’m very satisfied. Thanks Carpet Guys
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Responded on: Dec 13, 2018 04:00 PM

Hi Dontre! Thanks so much for taking the time to leave your feedback. We're so glad Amanda was able to help you and your installation went amazing. Welcome to The Carpet Guys family :)
Stacy Williams
Dec 14, 2018
Awesome service Katie was great.. I believe in first impressions and she made a great one.. My carpet was installed the next day..
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Responded on: Dec 13, 2018 04:00 PM

Hi Stacy! We're so happy to hear about your great experience. We're glad you're loving your new flooring and we hope you love it for years to come. Welcome to The Carpet Guys family, happy holidays <3
Terri Ketelhut
Dec 14, 2018
Joel Lacy was very nice when he told us about carpeting.
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Responded on: Dec 13, 2018 04:00 PM

Hi Terri! Thank you so much for taking the time to leave your feedback. We're so happy to hear about your great experience with Joel. Let us know if you have any other questions! Happy Holidays :)
Pam Kerr
Dec 14, 2018
Amanda waz very helpful she's very pleasant I found what I waz looking for I would Recommend crapet guys thank u for ur help Amanda
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Responded on: Dec 13, 2018 04:00 PM

Hi Pam! We're happy to hear that Amanda was able to help make your experience with us great. Thanks for your feedback. Happy Holidays <3
Justin Messner
Dec 14, 2018
I would recommend the carpet guys to all my close friends and family. Amanda was so friendly and helpful, she went out of her way to make my expiernece a pleasure, very polite and professional. Overall it was a 10 out of 10.
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Justine Yalch
Dec 14, 2018
First of all I love the carpet guys!!! But Joel lacy could not have done a better job talking with us and explaining every detail about the carpet we choose, thanks again Joel and the carpet guys love you
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Derek Matthew
Dec 14, 2018
Great company! Amanda was great with helping me out. Very satisfied! Keep it up!
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Responded on: Dec 13, 2018 04:00 PM

Hi Derek! We're so happy to hear about your great experience with Amanda! We're glad you're loving your new flooring. Happy Holidays :)
Carrie Hale Carbone
Dec 14, 2018
The Carpet Guys ads are awesome! Good job to David C and team!
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Responded on: Dec 13, 2018 04:00 PM

Hi Carrie! Thanks so much for taking the time to leave us your feedback. We're so happy to see Dave being recognized, he deserves it. Happy Holidays <3
Michael Rosenmund
Dec 14, 2018
Love the carpet guys for taking care of my flooring needs with the best installers in town and Joel lacy couldn’t have been a better rep!!!!!
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Responded on: Dec 13, 2018 04:00 PM

Michael! We're so happy to hear about your great experience with Joel. We hope you love your new flooring for years to come. Happy Holidays <3
Mike Schick
Dec 14, 2018
Super easy. Professional staff. I spoke to Kim on the phone. She was great. Highly recommend the Carpet Guys!
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Responded on: Dec 13, 2018 04:00 PM

Hi Mike! We're thrilled to hear about your great experience with Kim. Thanks so much for your recommendation. Happy Holidays :)
Luke Braun
Dec 14, 2018
I met Amanda over the summer at the Harley festival, she was very kind and helpful and scheduled me a free in home estimate. I absolutely love my new flooring, the installers did amazing. I’d recommend the carpet guys to everyone
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Responded on: Dec 13, 2018 04:00 PM

Hi Luke! We loved hearing about your great experience with Amanda, that makes our day. We'll be sure to send these kind words along to her. We are so happy you're loving your new flooring . Welcome to The Carpet Guys family <3
Apostle K. Jevon Chambers
Dec 14, 2018
Great experience!!! Big thanks to Tamm for making this process painless and pleasant!!! Will share your superb services and our experiences with my fellow colleagues.... +KJC
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Teri Cichon
Dec 14, 2018
5 stars! Kim Provenzano was a pleasure to deal with on the phone. She answered all my questions and was very professional! The carpet guys are awesome!
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Responded on: Dec 13, 2018 04:00 PM

Hi Teri! Thanks for taking the time to leave us your feedback. We're happy Kim was able to make your experience with us a great one! We think you're awesome, thanks for your recommendation. Welcome to The Carpet Guys family :)
Jason Lacy
Dec 14, 2018
Joel Lacy really made buying carpet a great experience. I wouldn’t work with anybody else. Thanks for going the extra mile.
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Responded on: Dec 13, 2018 04:00 PM

Hi Jason! Thanks for sharing your feedback. We are thrilled to hear about your great experience with our design consultant, Joel. We strive to go the extra mile for every customer and we're so happy Joel was able to help you find the perfect flooring for your home. Happy Holidays <3
Sherri Lynn Herubin
Dec 14, 2018
very polite, professional and job well done. thank you Chad Garrison. Best in the biz.
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Responded on: Dec 13, 2018 04:00 PM

Hey Sherri! We're so happy to hear about your great experience with Chad Thanks for taking the time to leave your feedback. Happy Holidays :)
Terrell C Hunt
Dec 14, 2018
Called and had Amanda hook me up. everything went smoothly. thank you guys, keep up the good work!
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Responded on: Dec 14, 2018 04:00 PM

Hi Terrell! Thanks for your feedback. We're happy to hear everything went great. Welcome to The Carpet Guys family. Happy Holidays :)
Vicki Borgia Antishin
Dec 14, 2018
I loved our experience with the carpet guys, Joel Lacy was kind and a pleasure when he measured our home thanks again carpet guys!!!
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Responded on: Dec 13, 2018 04:00 PM

Hello Vicki! We're thrilled to hear about your awesome experience with Joel! We strive to provide the best quality service and we're glad you got to experience that. Wishing you the happiest of holidays <3
Jacqueline Mazur
Dec 14, 2018
Manda was beyond helpful in our search and very pleasent to deal with! Outstanding customer service and excellent recomendations. We love our new carpet and thanks again, Manda!😊
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Responded on: Dec 13, 2018 04:00 PM

Hi Jacqueline! We're so happy to hear about your great experience with Amanda! We're so happy she was able to help you find the perfect flooring you'll love for years to come. Welcome to The Carpet Guys family!
Mike Carbone
Dec 14, 2018
Carpet Guys have advertising everywhere and their social media presence that David C leads is top notch. Looking forward to having an estimate done at some point in the very near future!
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Responded on: Dec 13, 2018 04:00 PM

Hi Mike! Thanks so much for taking the time to leave us your feedback. We're thrilled to see Dave being recognized for all the hard work he does. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys family. Until then, Happy Holidays <3
Bruce Pych
Dec 14, 2018
I love my new carpet! Everything went smoothly. From talking with Amanda to find what I was looking for in my price range to installation. I can finally walk around bare foot and show off my pedicure to house guests!
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Jake Austin
Dec 14, 2018
Amanda Mazur was super kind and helpful! I was able to get the flooring I wanted and it was as professional as can be. Definitely recommend speaking with Amanda and The Carpet Guys!
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ArDonia Hawthorne
Dec 14, 2018
I had thee most amazing experience with " TAM".. Very knowledgeable...great sense of humor...and she made me feel very comfortable about what I was about to do as far as getting all new carpet in both of my homes. She is DEFINITELY a keeper!! Because of Tam, you have a customer for life!!! Thanks Tam...and The Carpet Guys!!💖💖
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Waldo F Sky
Dec 14, 2018
If you are in the market for flooring I definitely recommend these guys! Amanda was definitely a big help! The hospitality was appreciated, keep up the good work!
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Responded on: Dec 13, 2018 04:00 PM

Hi Waldo! Thanks for your recommendation. We're so happy to hear about your great experience with Amanda. Welcome to The Carpet Guys family<3
April Sader
Dec 14, 2018
Amazing customer service! Katie is so helpful and friendly!
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Responded on: Dec 13, 2018 04:00 PM

Hello April! Thanks so much for taking the time to leave your feedback. We're so happy Katie was able to make your experience with us amazing , that's our goal. Happy Holidays <3
Lynn Densmore
Dec 14, 2018
This company has a great customer service. I had the pleasure of speaking with one of their associates by the name of Tam. I just wanna say she was a awesome help. She helped me thru my whole process. I just wanna thank Tam for everything that she has done. If your going to buy carpet in the future make sure you ask for Tam.
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Responded on: Dec 13, 2018 04:00 PM

Hey Lynn! We're so happy to hear about your great experience. Thanks for taking the time to leave your feedback. Happy Holidays <3
Heather Sturdevant
Dec 14, 2018
I only shop here because of Sam Day! He’s the bomb!
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Jillian Peters
Dec 14, 2018
Amanda was great! She helped with answering all my questions. You need more Amanda’s.
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Responded on: Dec 13, 2018 04:00 PM

Hi Jillian! We're so happy was able to help make your experience with us great! Thanks for your feedback. Happy Holidays <3
Matt Regen
Dec 14, 2018
Great company! would strongly recommend to anyone.
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Responded on: Dec 13, 2018 04:00 PM

Thanks so much Matt ! We appreciate you taking the time to leave your feedback. Happy Holidays <3
Brandon Brown
Dec 14, 2018
great service. Kimberly Provenzano was very nice and helpful on the phone and Chad Garrison was very experienced and helpful with all my needs. Thank you carpet guys.
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Responded on: Dec 13, 2018 04:00 PM

Hi Brandon! Thanks so much for taking the time to leave us your feedback. We're happy to hear about your great experience with Chad and Kim! Welcome to The Carpet Guys family, happy holidays! :)
Jeremy Byrnes
Dec 14, 2018
Sam Day brought The Carpet Guys to my attention with his humorous and generous promotions and advertising. The Carpet Guys have my business as long as Sam is on the team.
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Jeswin Varghese
Dec 14, 2018
The carpet guys are hands down he best flooring company in Michigan Joel lacy took care of my family and I and installed next day thank you
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Responded on: Dec 13, 2018 04:00 PM

Hello Jeswin! Thanks so much for taking the time to leave us your feedback. We're thrilled to hear about your great experience with Joel. Welcome to The Carpet Guys family, happy holidays <3
Ben Rios
Dec 14, 2018
I moved into a new house and needed my carpets replaced as quickly as possible. I called The Carpet Guys on the recommendation of a friend of mine who had used them in the past and had nothing but good things to say. Amanda was the sales associate I talked with over the phone. She was knowledgeable, friendly and very helpful. We got the flooring picked out and the installers showed up a couple days later. No muss, no fuss, no mess. Great customer experience all around, would definitely recommend again.
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Responded on: Dec 13, 2018 04:00 PM

Hi Ben! Thanks so much for taking the time to leave us your feedback! We're so happy to hear about your great experience with Amanda. We work really hard to provide the best customer service possible and we're glad you're loving your new flooring. Welcome to The Carpet Guys family :)
Jonathan Kawa
Dec 14, 2018
Manda Mazur you really looked out for me I love my new carpet! I met Manda at a vendor event quite some time ago. I've actually ran into her quite a few times before that at other events. She not only always super polite but she has a natural gift with people, and is great at advertising; As she clearly promotes the company often at weekend events. Thanks again, Manda appreciate all your time!
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Brandon Huling
Dec 14, 2018
5 stars! great company, great staff, hard workers, & Kim Provenzano was a pleasure to deal with on the phone!
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Responded on: Dec 13, 2018 04:00 PM

Hi Brandon! Thank you so much for leaving your kind words. We're so happy to hear about your experience with Kim. Welcome to The Carpet Guys family, Happy Holidays <3
Ronald Lee Reed
Dec 14, 2018
Amanda helped me with all my flooring needs and questions . When it comes time this is the place I will be going !!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Ronald! We're so happy Amanda was able to help you with all your questions. We cant wait to hear from you so we can officially welcome you to The Carpet Guys family. Until then, Happy Holidays <3
Michelle Marie Healy
Dec 14, 2018
5 STARS had a wonderful experience speaking with Kim ProvenzanoShe was amazing; professional, was able to answer all my questions and over all very helpful! She really went above and beyond!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Michelle! Thanks so much for taking the time to tell us about your experience with Kim. We're glad she was able to answer all of your questions. We strive to provide the best customer service and we're glad your experience was a great one. Happy Holidays <3
Damani Powers
Dec 14, 2018
Amanda was very helpful and professional helped answered all my questions
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Responded on: Dec 13, 2018 04:00 PM

Hey Damani! Thanks so much for taking the time to recommend us, we appreciate it. We're glad Amanda was able to answer all your questions! Happy holidays <3
Christina Versace
Dec 14, 2018
My goodness could the carpet guys be any better ummmmmm absolutely not they are 1000000000 stars thank you Joel Lacy for being the absolute most kindest person to deal with and install my goodness my floor is gorgeous thanks again carpet guys!!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Christina! We're thrilled to hear about your great experience with Joel. We're so happy you're loving your new flooring, that's what we aim for! Welcome to The Carpet Guys family <3
Gregory Ryan
Dec 14, 2018
The carpet guys are the best flooring company around very quick responses thank you again Joel Lacy
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Responded on: Dec 13, 2018 04:00 PM

Hi Gregory! We're so happy Joel was able to help you find the perfect flooring for your home. Thanks for taking the time to leave us your feedback <3 Happy Holidays
Devara Jean-Tanai Chambers
Dec 14, 2018
Customer service was excellent.... MTammika was very helpful
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Responded on: Dec 13, 2018 04:00 PM

Hey Devara! We're thrilled to hear about your great experience with us. Thanks so much for leaving us your feedback. We're glad Tammika was able to help make your experience great. Happy Holidays <3
Chris Chambe
Dec 14, 2018
Wow amazing experience and service thanks Roxanne Jabalee for making everything so hassle free
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Responded on: Dec 13, 2018 04:00 PM

Hello Chris! Thanks so much for taking the time to leave us your feedback. We are thrilled to hear about your great experience with Roxanne. Welcome to The Carpet Guys family <3
Roberta Laguna
Dec 14, 2018
Sammy Day is the greatest! He will get the job done and do it right. Very caring. A true friend!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Roberta! Thanks for taking the time to leave your feedback. We'll be sure to let Sam know you mentioned him. Happy Holidays <3
Melissa Mannino Mejia
Dec 14, 2018
I’m so grateful I knew Joel lacy worked for the carpet guys when we needed to replace my bedrooms carpet very knowledgeable and punctual!! Thank you carpet guys!!!
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Responded on: Dec 13, 2018 04:00 PM

Hey Melissa! We're so happy Joel was able to help you pick out the perfect flooring for your home. Thanks so much for your feedback, we're thrilled to hear about your great experience. Welcome to The Carpet Guys family <3
Steve Yucha
Dec 14, 2018
The Carpet Guys are awesome! Very professional and courteous. Kim P was a pleasure on the phone and very helpful. Highly recommended. 5 stars!
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Responded on: Dec 13, 2018 04:00 PM

Hello Steve! Thanks so much for taking the time to leave us your feedback, we appreciate it. We're glad Kim was able to make your experience a great one. Happy holidays :)
James Shaw
Dec 14, 2018
I just want to say thank you to Amanda and The Carpet Guys, I love my new flooring! The installers were amazing! Amanda was super helpful. I'd recommend this company to anyone!
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Responded on: Dec 13, 2018 04:00 PM

Hi James! Thanks so much for leaving your feedback! We're so happy you're loving your new flooring. Welcome to The Carpet Guys <3
Sarah Bell
Dec 14, 2018
My step dad Robert Rogers works for this company and is amazong at what he does! so if u ever need carpet or flooring be wise and call the carpet guys and ask for Robert!
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Responded on: Dec 13, 2018 04:00 PM

Hi Sarah! Thanks so much for taking the time to leave us your feedback, we appreciate it. We'll be sure to let Robert know you mentioned him. Happy holidays <3
Destané Doughty
Dec 14, 2018
Even though I'm out of town, The Carpet Guys timely correspondence made the carpet installation process THAT much easier for my grandma. She loves the finished product and enjoyed the company!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Destane! We're so happy to hear about the great experience your Grandma had with us. We strive to provide the best product with service to match and we're thrilled to hear about your experience. Welcome to The Carpet Guys family <3
David Clayton Jr.
Dec 14, 2018
Roxanne Jabalee is a great at what she does. I highly recommend using her skill set to better your home or business. 5 stars
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Responded on: Dec 13, 2018 04:00 PM

Hi David! Thanks so much for leaving your feedback. We are so happy you had a great experience, that's our goal! Happy Holidays!
Katilyn Meyers
Dec 14, 2018
The service was wonderful! So polite and caring! Katie did an excellent job answering all of my questions! Thank you for such an amazing job!
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Responded on: Dec 13, 2018 04:00 PM

Hi Katilyn! We're so happy to hear about your great experience with Katie. Thanks so much for taking the time to leave us your feedback <3 Happy Holidays
Jessi Crabtree
Dec 14, 2018
highly recommend!! Katie took my call and helped me with questions I had, very pleasant.
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Responded on: Dec 13, 2018 04:00 PM

Hi Jessi! We're so glad Katie was able to help answer all of your questions. Thanks for taking the time to leave us your feedback <3 Happy Holidays
Payton Nicole
Dec 14, 2018
At the hydrofest, the installers were fantastic! your employee Katie answered all of my questions with politeness and professionalism. I will definitely recommend!' Great great job Katie
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Responded on: Dec 13, 2018 04:00 PM

Hi Payton! We're so happy to hear about your great experience with both Katie and our awesome installers. We're so happy Katie was able to answer all your questions! Thanks so much for leaving your feedback, you rock. Happy Holidays :)
Ryan Kenny
Dec 14, 2018
Went to the suicide walk this year where you guys were passing out waters. I talked with Amanda for a few minutes and I asked her some questions about you guys and liked what I heard. Called her later that week and got everything set up. Guys did a good job and would highly recommend.
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Responded on: Dec 14, 2018 04:00 PM

Hey Ryan! Thanks for your feedback, we appreciate it. We're so happy Amanda was able to answer all your questions. Welcome to The Carpet Guys family!
Nicolas Aquino
Dec 14, 2018
Had a great experience with the company the people who work here were super friendly and super helpful. I worked first hand with Megan and she was able to give some amazing recommendations for carpet based on budget and needs. I would definitely recommend The Carpet Guys to anyone.
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Chriss Topherr
Dec 14, 2018
Great company, Amazing staff! Amanda went above and beyond to make sure my carpet matched my drapes.
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Responded on: Dec 13, 2018 04:00 PM

Hi Chriss- Thank so much for taking the time to leave your feedback. We're so happy to her about your great experience. Welcome to The Carpet Guys family <3
Joseph Canu
Dec 14, 2018
joel lacy of the carpet guys came out to my home and I'll tell you what I was shocked with how happy I was I made that call to 855 4 my guys!! they exceeded expectations every step of the way thank you carpet guys!!!
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Responded on: Dec 13, 2018 04:00 PM

Hey Joseph! We're so happy to hear Joel was able to help you find the perfect flooring for your home! Our goal is to go above and beyond what is expected and we're thrilled you had a great experience. Welcome to The Carpet Guys family <3
Sean Foster
Dec 14, 2018
Very happy with my installation. My salesman Chad Garrison was very knowledgeable, and provided the information needed to help me make the correct choice on carpet.
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Responded on: Dec 13, 2018 04:00 PM

Hello Sean! we're so happy to hear about your great experience with Chad. We work really hard to be as knowledgeable as possible in order to help you make a more informed decision. We're glad you're loving your new flooring. Welcome to The Carpet Guys family <3
Robin Kay Buckman
Dec 14, 2018
I highly recommend carpet guys. Our salesman, Chad Garrison, was wonderful! He was very thorough and patient with my 83-year-old grandmother, and made sure she was happy with everything from her purchase to the installation. She called him multiple times with silly questions and he took the time to explain everything and make her feel at ease about such a large purchase. Thank you for your time Chad!
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Responded on: Dec 13, 2018 04:00 PM

hello Robin! We're so happy to hear about your great experience with Chad. We work really hard to provide the best service possible and we're glad your Grandmother is loving her new flooring. Thanks for your feedback, Happy Holidays <3
Sara Kelly
Dec 14, 2018
We had an excellent experience with our salesman Chad Garrison and the Carpet Guys. We had a very large amount of square footage carpeted and Chad was so patient and helpful especially when my husband was a tad difficult :) He answered all his questions and provided good feedback on recommendations. The installers were professional, efficient and clean. Huge thank you to everyone! I highly recommend requesting Chad when making an appointment.
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Responded on: Dec 13, 2018 04:00 PM

Hello Sara! We're thrilled to hear about your great experience with Chad. We work very hard to be as knowledgeable as possible in order to help you make a more informed decision and we're happy Chad was able to help you and your husband find the perfect flooring for your home. Thanks again for sharing your feedback! We are so happy to hear everything went perfect. Welcome to The Carpet Guys family <3
Paul Sterling
Dec 14, 2018
The carpet guys are the best flooring company in Michigan Joel lacy and the installers did a fabulous job on my Living room thank you carpet guys!!!
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Responded on: Dec 13, 2018 04:00 PM

Hey Paul! Thanks so much for taking the time to leave us your feedback. We're so happy Joel and the installers did a stellar job, that's what we aim for! Glad you're loving your new flooring <3 Happy Holidays
Bridget Shacklett
Dec 14, 2018
thank you carpetguys for your punctuality Joel Lacy was on time and very kind.
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Responded on: Dec 13, 2018 04:00 PM

Hi Bridget! We are so happy to her about your great experience with with Joel. We work hard to be as efficient and timely as possible so we can fit into your busy schedule. Welcome to The Carpet Guys family <3
Gloria Holzman
Dec 14, 2018
The Carpet Guys shop at home service is great for someone my age who has trouble navigating the big box stores. They come right to your home and bring all the samples making it easy to purchase from them. I spoke with the Director of Operations, Jennifer who personally called me to make sure I had the best possible experience. I highly recommend this company for all your flooring needs.
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Leanne Marie Thode
Dec 14, 2018
Sam Day is the best. He wont steer you wrong.
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Responded on: Dec 13, 2018 04:00 PM

Hi Leanne! Thanks for taking the time to leave your feedback! Happy Holidays <3
Laura Chatman
Dec 14, 2018
I called the carpet guys a couple of days ago just to get a quote for two rooms. The associate I spoke with was Tam. When I say Tam was a breath of fresh air. She helped me step by step on picking out the best carpet to get for my rooms. She made sure I got the best rates for my carpets. I will most definitely will be calling again for additional carpet for other rooms. I WILL MOST DEFINITELY be calling Tam again. Thanks Carper Guys and a BIG Thank you to Tam.
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Responded on: Dec 13, 2018 04:00 PM

Hi Laura! We're thrilled to hear about your great experience! Glad you're loving your new flooring, Laura. Welcome to The Carpet Guys family <3 Happy Holidays
Denise Ramm
Dec 14, 2018
I just wanna say Amanda Mazur helped me a lot with the proper type of carpet i wanted! Such a polite person to speak with.! Thanks again !
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Responded on: Dec 13, 2018 04:00 PM

Hi Denise! We're so happy Amanda was able to help you find the perfect flooring for your home. We're glad to hear you had a great experience. Welcome to The Carpet Guys family <3
Nick Bostic
Dec 14, 2018
I had a great experience with The Carpet Guys! Definitely a 5 star experience and Kim Provenzano was a pleasure to deal with!
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Responded on: Dec 13, 2018 04:00 PM

Hi Nick! We're so glad to hear about your 5 star expereince. Welcome to The Carpet Guys family <3
Debra Iadipaolo Weber
Dec 13, 2018
Great place nice employees Very helpful the team was top notch !!
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Responded on: Dec 13, 2018 04:00 PM

Hi Debra! Thanks for your kind words! We are so happy to hear about your great experience. Happy Holidays and Welcome to The Carpet Guys family <3
Stephanie Sacco
Dec 13, 2018
The Carpet Guys are focused on customer satisfaction. Giving clients the best possible product for the best price is where they excel. I recommend this flooring specialist to all of my family, friends and real estate clients. As a real estate agent, I appreciate the hands on leadership run by Jennifer Spear. She is always available, as Director of Operations, to answer my questions and get me connected with the right sales consultant.
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Responded on: Dec 17, 2018 04:00 PM

Hi Stephanie! Thanks for taking the time to give us your feedback. We work very hard to provide each customer with White-Glove service, from our free-in home estimates to moving your furniture during installation. It's always great hearing other recognize our goal of customer satisfaction. Thanks for all the great work you do and for helping connect others with us. Jennifer is a great member of The Carpet Guys team and we will be sure to send these kind words onto her. Thanks again, Happy Holidays!
Anwar Beydoun
Dec 13, 2018
Honest people! Give them a chance, they won't let you down. Professional, honest and hardworking bunch of people! Proud of you Adham!
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Talibuh Taylor
Dec 13, 2018
This was such a great experience! What a great variety to choose from, very nice showroom. Super friendly helpful staff, especially Ivy! Super sweet with Great people skills. They are definitely top on my list for carpet referrals. Thank You
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Responded on: Dec 17, 2018 04:00 PM

Hello Talibuh, thanks for taking the taking the time to leave your feedback. Your feedback helps us continue to improve and helps us better recognize our staff, like Ivy. We are so happy to hear she helped make your experience with a good one. Thanks for referring us, happy holidays!
Casey Daniels
Dec 13, 2018
Love the Carpet Guys! Chad Garrison was our amazing sales person and he was prompt and extremely helpful when picking out the best carpet for our home, not to mention the deal could not be beat!
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Responded on: Dec 12, 2018 04:00 PM

Hi Casey! We're so happy Chad was able to help you find the perfect flooring for your home. Chad is a great member of our team and it's awesome to hear him be recognized. We'll be sure to let him know you mentioned him. We hope you love your new flooring for years to come, welcome to The Carpet Guys Family! Happy Holidays <3
Fran Sebastian Buckman
Dec 13, 2018
Chad Garrison went above and beyond to help my freinds get the best deal for their carpet for their home. I would reccomend the Carpet Guys to everyone. They are the best and so is Chad Garrison!
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Responded on: Dec 12, 2018 04:00 PM

Hey Fran! Thanks for taking the time to leave your feedback. We're happy to hear your kind words about Chad. He works really hard and it's great seeing him being recognized. Thanks for recommending us, you rock :) Happy Holidays!
Deven King
Dec 13, 2018
Really liked the work done by The Carpet Guys. They do great work at a great price! Also appreciate all the help from their employee Amanda, she recommended the company and helped us find what we were looking for. Thanks to the carpet guys for doing an excellent job and for hiring such great help.
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Responded on: Dec 13, 2018 04:00 PM

Hi Deven! We're so happy to hear about your great experience. We strive to provide the best quality product with service to match and we're thrilled Amanda was able to help you connect with us. Thanks so much for leaving your feedback. Welcome to The Carpet Guys family, Happy Holidays <3
Krystin Kutler
Dec 13, 2018
Sam is the best at his job. Now that he does it for The Carpet Guys means they'll get the best publicity! I know where I'm going for my carpet needs! Thank you Sam!
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Responded on: Dec 13, 2018 04:00 PM

Hi Krystin! Thanks for your feedback, we appreciate it. Sam works very hard and it's great seeing him recognized for all that he does. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys family. Until then, Happy Holidays <3
Danny Hudson
Dec 13, 2018
The Carpet Guys and Joe Laduke were great. Recommended!!!
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Responded on: Dec 13, 2018 04:00 PM

Thanks so much for your feedback, Danny! Joe is a great part of our team here at The Carpet Guys and we'll sure to let him know you mentioned him. Thanks again, welcome to The Carpet Guys family. Happy Holidays <3
Justin Gagnon
Dec 13, 2018
Joel Lacy helped me pick out carpet for my house that was beautiful and affordable! Would Definitely recommend to anyone looking for new flooring.
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Responded on: Dec 12, 2018 04:00 PM

Hey Justin! We're so happy to hear about your great experience with Joel. We strive to be as knowledgeable as possible in order to help you make the most informed decision possible and we're happy Joel was able to help. Thanks for taking the time to leave your feedback, we appreciate it. Welcome to The Carpet Guys family, we hope you love your new flooring for years to come <3
Kyle Raeb
Dec 13, 2018
thank you Carpet guys for your fast speedy service! Joel Lacy was such a joy to work with , he came out to our home the same day we called and our floors were installed next day! home depot told us three weeks! thank you carpet guys for getting our family out of that bind
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Responded on: Dec 13, 2018 04:00 PM

Hi Kyle! We're so happy to hear we were able to fit into your busy schedule. Joel is awesome and we're thrilled to hear he was able to find the perfect flooring for your home. Welcome to The Carpet Guys family <3
Marwa Ayoub Haidar
Dec 13, 2018
Great service. Joel Lacy was very helpful!
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Responded on: Dec 13, 2018 04:00 PM

Hello Marwa! We're so happy to hear about your awesome experience with with Joe! Welcome to The Carpet Guys Family! <3 Happy Holidays
Patrick Dean
Dec 13, 2018
5 Stars!!!! Joel Lacy and the carpetguys have the absolute best samples in town hands down!! shopped everywhere and they have the best dont waste your time shopping around like me. call them and ask for Joel
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Responded on: Dec 13, 2018 04:00 PM

Hey Patrick! We're thrilled Joel was able to help you find the perfect flooring for your home. Thanks for your feedback, Welcome to The Carpet Guys family <3
Jeff Pascal
Dec 13, 2018
Excellent experience from start to finish. Amanda in the call center recommended doing a consultation. Then Joel Lacy came out and showed us some very good options. And we signed up for a whole house of carpet. The installers were absolutely perfect! If you need new flooring in your house I would definitely check them out.
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Beth Trybuski
Dec 13, 2018
Joel Lacy was the best! He was so knowledgeable and helpful:)
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Responded on: Dec 12, 2018 04:00 PM

Hi Beth! Thanks for taking the time to leave your feedback. We're happy Joel was able to helping you find new flooring you love. We strive to be as knowledgeable as possible in order to help each customer make an informed decision and we're thrilled to hear about your experience. Welcome to The Carpet Guys family, Happy Holidays <3
Cathy Trybuski
Dec 13, 2018
Very good experience. Our sales guy Joel Lacey was very pleasant and helpful.
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Responded on: Dec 12, 2018 04:00 PM

Hi Cathy! Thanks for taking the time to leave your feedback. We're so happy to hear about your great experience with Joel. We're glad he was able to help you find the perfect flooring for your home. Welcome to The Carpet Guys family, happy holidays :)
Elvis Saloum
Dec 13, 2018
Professional service at a good price. I would definitely recommend. Thanks
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Responded on: Dec 13, 2018 04:00 PM

Hi Elvis! Thanks for the kind words. You rock! Welcome to The Carpet Guys family, happy holidays <3
John Bartolomeo II
Dec 13, 2018
No Carpet Munchers here, just stand up guys and top notch service. Sam is the man, and if you are lucky enough to have him grace you with his presence, then you should bow down to the Ultimate Carpet Guy.
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Responded on: Dec 13, 2018 04:00 PM

Hi John! Thanks for leaving us your feedback! Sam works really hard and it's great seeing all the hard work he does being recognized. Happy Holidays <3
Nate Burns
Dec 13, 2018
Chad Garrison is the best! My experience was nothing short of amazing
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Responded on: Dec 12, 2018 04:00 PM

Hello Nate! We're so happy to hear about your amazing experience, this made our day. We're so happy Chad was able to help you find the perfect flooring for your home- which you will love for years to come. Welcome to The Carpet Guys family, Nate! :)
Daniel Richard O'Connor
Dec 13, 2018
Sam Day is the man! carpet guys have outstanding service, quality products and get the job done. the carpet guys are awesome..
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Responded on: Dec 12, 2018 04:00 PM

Hello Daniel! Thanks so much for the recommendation :) We appreciate you taking the time out of your day to leave us your feedback. We strive to have the best service and best quality carpet and it's great being recognized for that. Happy Holidays-The Carpet Guys
Michele Bondy
Dec 13, 2018
Joel Lacy was very easy to work with. He was knowledgeable and prices were fare. Had a good experience and would definitely use them again.
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Responded on: Dec 12, 2018 04:00 PM

Hi Michele! Thanks for taking the time to leave us your feedback, we appreciate it. We'll be sure to let Joel know you mentioned him. It's great to see him being recognized for all the hard work he does. Let us know if you ever need any more new flooring, we're here to help. Welcome to The Carpet Guys Family-Happy Holidays <3
Samantha Lynn Shepard
Dec 13, 2018
Chad Garrison was very helpful coming out and giving an estimate on carpeting my room! I recommend him to anyone!!
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Responded on: Dec 12, 2018 04:00 PM

Hi Samantha! We're so happy to hear about your great experience with our Design Consultant, Chad. We all work very hard to provide the best customer service and Chad is no exception. We'll be sure to let him know you mentioned him. Welcome to The Carpet Guys family, Happy Holidays!
Karen Higgins Jozefczyk
Dec 13, 2018
I really like the Carpet Guys ads because they are so enjoyable and informative. David C really puts in a great amount of time and hard work creating them!!⭐️⭐️⭐️⭐️⭐️
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Responded on: Dec 12, 2018 04:00 PM

Karen! Thanks for taking the time to leave us your feedback, we appreciate it. Dave is such a hard worker and it's great seeing him be recognized for all that he does. We are so glad you love our ads-we try to keep them fun because that's who we are. Wishing you the happiest of holidays- The Carpet Guys <3
Dawn Qualls Day
Dec 13, 2018
The Carpet Guys is an amazing company. Great product, great customer service and a wonderful staff ! I love your commercials too, especially the one where Stick gave the traffic report ❣
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Responded on: Dec 12, 2018 04:00 PM

Hello Dawn- Thanks for the kind words :) We'll be sure to let Stick and the rest of the marketing team know how much you love the commercials! Thanks for all your support, Dawn-Happy Holidays!
Angela Daher
Dec 13, 2018
Joel Lacy was extremely helpful.
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Responded on: Dec 13, 2018 04:00 PM

Hey Angela ! We're so happy to hear about your great experience with with Joel! Welcome to The Carpet Guys Family! <3 :)
Carli Marie
Dec 13, 2018
I just want to make a shout out to AMANDA MAZUR for being so polite and helpful with me on the phone when I called. Thanks again, Amanda! 🙂
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Responded on: Dec 13, 2018 04:00 PM

Hey Carli We are so happy to hear about your great experience Thanks for taking the time to leave your feedback :) . Happy Holidays
Paul Vertalka
Dec 13, 2018
Joel helped so much with everything I needed for my floors! Highly professional and fantastic price
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Krystina Borrocci
Dec 13, 2018
Chad Garrison from The Carpet Guys is the best!! Get a hold of him for all your carpet / flooring needs!
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Responded on: Dec 12, 2018 04:00 PM

Hello Krystina! We're so happy to hear about your great experience with Chad, we'll be sure to let him know. We're happy he was able to help you find the perfect flooring for your home. Welcome to The Carpet Guys family-Happy Holidays <3
Al Aniel
Dec 13, 2018
The carpet guys installed carpet in my living room and stairs. The installers we great and didn't even mind my dog that kept on kissing them. Megan helped me find a pet stain resistant carpet, that was durable and affordable! I am so happy with my purchase :)
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Responded on: Dec 17, 2018 04:00 PM

Hello Al! Megan is a great member of The Carpet Guys team and we are so thrilled to hear she was able to help you find the perfect flooring for your home. Thanks for taking the time to leave your feedback ,it helps us continue to improve. Wishing you the happiest of holidays and welcome to The Carpet Guys family.
Patricia Napier
Dec 13, 2018
The Carpet Guys feels like a real family business. They give back to their community and help raise awareness for important causes. I enjoy reading the posts and love the commercials. Stick is super funny and does a great job promoting the company.
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Responded on: Dec 13, 2018 04:00 PM

Hi Patricia! Thanks for taking the time to give us your feedback. Stick is a wonderful part of our team here and it's great seeing him being recognized. Happy Holidays <3
Howard Nathaniel Hale
Dec 13, 2018
Highly recommend the Carpet Guys. Shopped a few different places, from beginning to end this company won my wife and I over. Joe LaDuke the salesman was professional and easy going, no high pressure. The installers treated my home like it was theirs. Would give 10 stars.
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Responded on: Dec 13, 2018 04:00 PM

Hi Howard! We love hearing about your awesome experience with Joe! We're glad to hear he helped you find the perfect flooring for your home and that the installers did a stellar job. Welcome to The Carpet Guys family!
Tim Magiera
Dec 13, 2018
Chad Garrison from the carpet guys was very helpful when picking out our new carpet, he was very knowledgeable and helped us pick out some great carpet.
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Responded on: Dec 13, 2018 04:00 PM

Hi Tim! Thanks for leaving us your feedback. We strive to be as knowledgeable as possible in order to help you make the most informed decision. We are so happy Chad was able to help you find the perfect carpet for your home, we know you'll love it for years to come. Welcome to The Carpet Guys family, Tim. Happy Holidays!
Mike Graham
Dec 13, 2018
Joel Lacy was so helpful. I was able to find the carpet of my dreams and he made its so easy and straight forward. I definitely recommend this company!
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Responded on: Dec 13, 2018 04:00 PM

Hi Mike! We're so happy to hear your kind words, thanks for taking the time to leave your feedback. Joel is a wonderful part of our team here at The Carpet Guys and takes pride in providing top quality customer service. It's great to hear him be recognized. Wishing you the Happiest of holidays
Kay Nelson
Dec 13, 2018
I had an amazing experience with The Carpet Guys! Amanda in the call center was extremely helpful and went above and beyond to make sure I had all of the information I needed. If you are ever in the market for new flooring make sure you ask for Amanda and you will not be disappointed 😊
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Responded on: Dec 13, 2018 04:00 PM

Hi Kay! Thanks for your kind words! We are so happy to hear about your great experience. We look forward to hearing from you soon! Happy Holidays <3
Alexis Fournier
Dec 13, 2018
The Carpet Guys have such friendly staff with excellent work ethic. They redid our carpets and linoleum for a great price and in a very quick time constraint! Nicole Steimel boasts about how great it is to work for them too. Gotta love a company that treats the employees well!
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Responded on: Dec 17, 2018 04:00 PM

Hello Alexis! We are so happy to hear you're loving your new flooring. We strive to provide each customer with white-glove service, and it's awesome hearing you had a great experience. Thanks for taking the time to leave your feedback, we appreciate it. Welcome to The Carpet Guys Family and Happy Holidays!
Lyndsey Maiuri
Dec 13, 2018
The carpet guys are great, especially David C!! He has great customer service and is willing to go the extra mile to help his clients!! With any future needs I intend to go to carpet guys and recommend David!
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Responded on: Dec 15, 2018 04:00 PM

Thanks for taking the time to leave us your feedback, Lyndsey! We look forward to hearing from you soon, Happy Holidays.
Erica Dettloff Brunsman
Dec 13, 2018
Had a great experience with Chad from The Carpet Guys And also had given out referrals!!! 5 stars have had other friends happy as well!
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Responded on: Dec 13, 2018 04:00 PM

Hi Erica! Thanks for taking the time to leave us your feedback and an even bigger thanks for referring us! We're so happy Chad helped make your experience with us a good one, Welcome to Carpet Guys family <3
Kyle Gorczewicz
Dec 13, 2018
Amanda was very helpful explaining the variety of options you have. Would recommend.
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Responded on: Dec 13, 2018 04:00 PM

Hey Kyle ! Thanks for taking the time to leave your feedback. Amanda is a wonderful part of our team here at The Carpet Guys and takes pride in providing top quality customer service. Wishing you the Happiest of holidays-please feel to reach out to us for any of your new flooring needs -The Carpet Guys :)
Ron Torres
Dec 13, 2018
Derek is a pleasure to work with!
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Responded on: Dec 12, 2018 04:00 PM

Hi Ron! Thanks for leaving your feedback with us. Derek really is a pleasure to work with :) , we're happy to hear you had a great experience with him. We'll be sure to let him know you mentioned him. Welcome to The Carpet Guys family-Happy Holidays!
Sabrina Gorgievski
Dec 13, 2018
Joel Lacy came out and helped us envision the potential possibilities of carpet in our home.
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Responded on: Dec 13, 2018 04:00 PM

Hi Sabrina! We are thrilled to hear about your great experience with Joel. We are so happy he was able to help you find the perfect carpet for your home. Welcome to The Carpet Guys Family <3 Happy Holidays
Vi Gervais
Dec 13, 2018
Amador Rocha, the installer, and his assistant were very friendly, accommodating to my circumstances, and got the job done very quickly. It looks great! I had to have them back for seam that was done as a "ramp" to meet marble threshold from bathroom to hall - turns out that wasn't best idea (not the installers!). They came out day after I called, and took care of it, no problem.
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Responded on: Dec 12, 2018 04:00 PM

Hey Vi! We are thrilled to hear about your great experience and are so happy you're loving your new flooring. Amador and the rest of our installers are the best of the best and strive to provide top quality service, every time. Thanks so much for taking the time to leave us your feedback. Let us know if you have any new flooring needs, we'd be happy to help. Welcome to The Carpet Guys family, happy holidays!
Carl Felty
Dec 13, 2018
I can't say enough good about Chad Garrison with you guy's. He's very helpful and really knows what's going on. Make sure to keep that guy around.
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Responded on: Dec 13, 2018 04:00 PM

Hi Carl! We're so happy to hear about your great experience with Chad! We work very hard to be as knowledgeable as possible on our products in order for you to make an informed decision on which flooring is best for your home. Thanks for your feedback and welcome to The Carpet Guys family-Happy Holidays!
Luke Williams
Dec 13, 2018
Was told to talk to Nicolas Aquino by a family friend because I was in the market for new carpet so I went ahead and did that. Everything turned out great, this company is a class act for sure.
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Responded on: Dec 17, 2018 04:00 PM

Hi Luke! We're so happy to hear you're loving your new flooring, that's always great to hear. Thanks for your kind words, we'll be sure to pass them along to Nicolas! Wishing you a very happy holiday season and a big welcome to The Carpet Guys family.
Leslie Smith
Dec 13, 2018
I called in and spoke to a lovely lady named ivy, I wanted to be very comfortable before having a person in my home. She reassured me that every design consultant was professional. She answered all my questions and is really a gem. I recommend everyone call the carpet guys and book their appointment and when you need any questions answer speak to Ivy in the sales department you will be glad you did!
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Responded on: Dec 17, 2018 04:00 PM

Hello Leslie! Thanks for taking the time to leave us your feedback, this made our day. We love hearing positive words about the people that make up The Carpet Guys team! Ivy is incredibly knowledgeable and strives to provide the best service possible and it's great to hear her be recognized like this. Welcome to The Carpet Guys family, happy holidays!
Marina Del Rey
Dec 13, 2018
The Carpet Guys are awesome! My sales associate Chad Garrison was great! They had so many options to chose from and Chad was able to get me a nice carpet and an excellent price! I’d recommend these guys to everyone and give them 5 stars!
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Responded on: Dec 13, 2018 04:00 PM

Hi Marina! We are thrilled to hear about your great experience with Chad. We are so happy he was able to help you find the perfect carpet for your home. Welcome to The Carpet Guys Family <3
Emily Hudson
Dec 13, 2018
Joe Laduke did an excellent job. Highly recommend him for your carpet needs!
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Responded on: Dec 13, 2018 04:00 PM

Hey Emily! Thanks so much for taking the time to leave us with your feedback. We're glad he was able to help you find the perfect flooring for your home. Welcome to The Carpet Guys family <3
Robert Bey
Dec 13, 2018
Chad Garrison was very easy to work with and had quick and informational responses. would recommend him to anyone looking for new flooring.
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Responded on: Dec 12, 2018 04:00 PM

Hi Robert! We are so happy to hear about your great experience with Chad. We work really hard to be as knowledgeable as possible in order to help you make a more informed decision. So glad you're loving your new flooring, welcome to The Carpet Guys family <3
Marco Pruccoli
Dec 13, 2018
I was at Hydrofest this year and stopped by your booth, I spoke with Amanda and she was very polite and informative!! If I or anyone I know is looking for flooring I will definitely recommend The Carpet Guys!!!!
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Responded on: Dec 13, 2018 04:00 PM

Hey Marco! Thanks for your kind words! We are so happy to hear about your great experience. We're glad Amanda was able to help you Happy Holidays and Welcome to The Carpet Guys family <3
Latanya Smith
Dec 13, 2018
Ivy is amazing! This is a great company to purchase from. Very professional and friendly.
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Responded on: Dec 17, 2018 04:00 PM

Hi Latanya, thanks for taking the time to leave us your feedback. Your feedback helps us continue to improve and allows us to help better recolonize all the great work our staff does. Ivy is a wonderful part of The Carpet Guys family and we love hearing your kind words about her. Welcome to The Carpet Guys family, Latanya. Happy Holidays!
Cody Pospisil
Dec 13, 2018
The carpet guys are awesome! Derek has amazing customer service skills and if you need a quote make sure you get ahold of him today!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Cody! Thanks for your feedback! We strive to provide the best customer service and Derek is no exception. Happy Holidays :)
James Harper
Dec 13, 2018
Thanks to Joe LaDuke for walking me through all my flooring options. It was greatly appreciated.
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Responded on: Dec 13, 2018 04:00 PM

Hi James! We're so happy to hear about your great experience with with Joe! Welcome to The Carpet Guys Family!
Heather Oz
Dec 13, 2018
I’m so happy with our new carpet! Everyone we dealt with was so friendly, punctual and made the process seamless. A huge shoutout to Chad G. For all of his help and making the process not so overwhelming.
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Responded on: Dec 12, 2018 04:00 PM

Hi Heather! We love hearing about your experience. Chad is a wonderful part of our team and we're glad he was able to help you find the perfect flooring for your home. Thanks for taking the time to leave your feedback. Welcome to The Carpet Guys family, Happy Holidays
Dean Allen
Dec 13, 2018
Cant stress enough how comfortable this company made me feel from the start. I was referred by Nicolas Aquino and the attitude of everyone that I spoke to at the company assured me I was going with the right guys. The Carpet Guys.
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Responded on: Dec 17, 2018 04:00 PM

Hi Dean! We're so happy to hear about your great experience. Thanks for taking the time to leave your feedback. Happy Holidays
Travis Cole
Dec 13, 2018
Amanda helped my parednts set up their app. and she was super polite and would recommend her to anybody and anyone!
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Responded on: Dec 13, 2018 04:00 PM

Hi Travis! We're glad Amanda was able to make your experience with us stellar. Thanks for your feedback. Happy Holidays <3
Randall Dockery
Dec 13, 2018
Chad helped me pick the right carpet for my home and helped me find the best fit for me and my needs
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Responded on: Dec 12, 2018 04:00 PM

Hey Randall! We're so happy to hear about your great experience with Chad. We're glad he was able to help you find the perfect carpet for your home. Welcome to The Carpet Guys family, happy holidays!
Leitsa Maria
Dec 13, 2018
I just have to say, I used their services and I am beyond pleased. The man that did my carpet, Chad Garrison, was simply incredible! He went above and beyond to make sure that everything was done correctly and thoroughly. Not to mention how pleasant he was as a person. I will be requesting him for anything I need done in the future. Thank you so much Chad! Great work! 5 STARS for sure! ⭐️⭐️⭐️⭐️⭐️
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Responded on: Dec 12, 2018 04:00 PM

Hi Leitsa! We're thrilled to hear about your great experience with Chad. Going above and beyond is what we aim to do. We're looking forward to hearing from you in the future. Welcome to The Carpet guys family-Happy Holidays !
David Flippo
Dec 13, 2018
Had a great experience with this company. Chad Garrison provided me with top notch service, and helped me choose a carpet that suited my needs. Thank you Chad
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Responded on: Dec 13, 2018 04:00 PM

Hi David! We're so happy to hear about your great experience with our Design consultant, Chad. We're glad he was able to help you find the perfect carpet for your home, that's what we aim to do every time. Thanks for taking the time to leave your feedback, we'll be sure to let Chad know you mentioned him. Welcome to The Carpet Guys family <3
Sally Brown Crider
Dec 13, 2018
I will go where Jennifer’s Spear goes! She is the big seller for me with this company!
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Responded on: Dec 13, 2018 04:00 PM

Hi Sally! Thanks so much for leaving us your feedback. We'll be sure to send this message along to Jennifer. Thanks for your support, Happy Holidays <3
Michael Walsh
Dec 13, 2018
Called today spoke with Amanda on the phone, polite, professional and very accommodating. Can't praise the customer service enough of this business. If you're looking for new carpet this is the place to go.
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Responded on: Dec 17, 2018 04:00 PM

Hi Michael! Thanks for taking the time to leave your feedback. Amanda is a wonderful part of our team here and she works incredibly hard to be as informative and helpful as possible. We're happy to hear about your great experience. Thanks for being a part of The Carpet Guys family-Happy Holidays
Carrie Kerr
Dec 13, 2018
My parents had carpet installation from The Carpet Guys and everything was great. Megan did a wonderful job helping with everything.
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Responded on: Dec 17, 2018 04:00 PM

Hi Carrie! We love hearing about how great the installation went at your parent's house, that's always our goal. Megan is awesome and we're happy to hear she was able to help your parents find the perfect flooring. Thanks for your feedback , happy holidays!
Johnny Wade
Dec 13, 2018
Wonderful service. Will definitely recommend you guys to my friends.
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Responded on: Dec 13, 2018 04:00 PM

Thanks for your feedback! We work really hard to provide the best customer service possible and it's great being recognized that. We appreciate you! Happy Holidays <3
Matthew James Karaszewski
Dec 13, 2018
When it comes to customer service, Amanda met the apex of satisfying clients needs. She remained helpful and professional, I couldn’t recommend her more. Everyone of my carpet needs were met by her tenacity. Thank you
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Responded on: Dec 13, 2018 04:00 PM

Hi Matthew! We're so happy to hear your kind words, thanks for taking the time to leave your feedback. Amanda is a wonderful part of our team here at The Carpet Guys and takes pride in providing top quality customer service. It's great to hear her be recognized. Wishing you the Happiest of holidays-please feel to reach out to us for any of your new flooring needs -The Carpet Guys <3
Tim Grobelski
Dec 13, 2018
I would highly recommend them if you need new carpet. Joe Laduke is very knowledgeable and professional. You wont be disappointed.
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Responded on: Dec 13, 2018 04:00 PM

Hi Tim! We're so happy to hear about your positive experience with Joe. We hope you love your new flooring for years to come. Thanks for the recommendation. Welcome to The Carpet Guys family <3
Tangie Pops
Dec 13, 2018
The Carpet Guys rock! The company gives great service reflecting its employees all working together to provide the company's best! I just watched the video of Derek Farnquist playing the "Elf on a shelf" theme... It was awesome! He actually was on the roof! Derek is obviously a dedicated employee and it shows he is proud to be working for The Carpet Guys
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Responded on: Dec 12, 2018 04:00 PM

Hi Tangie! We're so happy to hear your feedback. We'll be sure to let Derek know you mentioned him. Happy Holidays-The Carpet Guys <3
Anthony Aquino
Dec 13, 2018
Had a great experience! Amanda was such a pleasure to talk with and beyond helpful! Thanks so much carpet guys I am absolutely FLOORED by your service!!! Great staff thanks Amanda!
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Responded on: Dec 17, 2018 04:00 PM

Hi Anthony! We're so happy to hear about your great experience with us, that's what we aim for! We're glad Amanda was able to help you during the process of getting your new flooring, she's awesome. We'll be sure to let her know that you mentioned her. Welcome to The Carpet Guys family, happy holidays!
Renee Badyna Ruehle
Dec 13, 2018
Chad Garrison really helped out my friends with getting new carpet . Very professional, courteous, just a great job all around.
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Responded on: Dec 13, 2018 04:00 PM

Hi Renee! We're so happy to hear about your great experience. We're thrilled Chad was able to help you find the perfect flooring for your home. Welcome to The Carpet Guys family <3
Tom Berket
Dec 13, 2018
Made the decision to give them a call after getting a great referral by a friend Nicolas Aquino and couldnt have been more satisfied. From the call center reps to the sales people to the installers everybody was incredibly helpful. 7/5 stars will recommend to anyone.
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Responded on: Dec 17, 2018 04:00 PM

Hello Tom! We're so happy Nicolas was able to connect you with us. We strive to provide the best quality service from your free in-home estimate, to install, and everything in-between and we're thrilled to hear about your experience. Welcome to The Carpet Guys family, Happy Holidays!
Larenz Studavent
Dec 13, 2018
Ivy is amazing, i love the customer service. this is a great company to buy from
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Responded on: Dec 10, 2018 04:00 PM

Hello! It always warms our heart to hear such kind words about our staff. Ivy is a wonderful member of The Carpet Guys family and it is great to hear her be recognized. Thanks for taking the time to leave your feedback, Happy Holidays!
DAN ADMIN
Dec 13, 2018
Jennifer is awesome...she is very reliable and able to help the women who are unsure what they need want...is carpet pet proof, etc.
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Responded on: Dec 15, 2018 04:00 PM

We're so happy Jennifer was able to help you have an awesome experience with us. Thanks for taking the time to leave us your feedback, we appreciate it. Happy Holidays!
cassadie smith
Dec 13, 2018
Ivy was very nice to me when I went to the showroom her customer service and expertise is phenomenal..
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Responded on: Dec 17, 2018 04:00 PM

Hi Cassadie! We are so happy to hear about your great experience with Ivy in our showroom. We work very hard to be as knowledgeable as possible to help you make the most informed decision. Ivy has great expertise and is a wonderful member of The Carpet Guys family. Thanks for taking the time to leave your feedback, Happy Holidays!
Dejha Smith
Dec 13, 2018
"Ivy was a great customer service representative .. I mean she was so pleasing and just overall very nice young lady ."
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Responded on: Dec 10, 2018 04:00 PM

Hello Dejha! We are so happy to hear about your great experience with Ivy. At The Carpet Guys we take pride in providing the best possible service and Ivy does a great job at assisting every customer that she interacts with. Thank you for taking the time to leave your feedback, Happy holidays!
Patches McCullough
Dec 13, 2018
Yes great customer service Ivy’s the best
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Responded on: Dec 13, 2018 04:00 PM

Thanks for your kind words, we'll be sure to pass them along! Happy Holidays <3
Hollie Spear
Dec 13, 2018
The Carpet Guys were professional, and tidy,, the whole process was effortless thanks to Jennifer,,, she did all the work, without her guidance i would be completely confused. Jennifer took care of finance, she even helped me pick Carpet, and flooring. And the gentleman that installed the floors were here until the job was completed.. great company !!! Thank you again Carpet Guys !! And Jennifer in the office ...
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Responded on: Dec 17, 2018 04:00 PM

Hello Hollie! The Carpet Guys strives to provide "white-glove" service for every customer and we are so happy to hear of your excellent experience. We are glad Jennifer was able to make buying your new flooring effortless, we'll send this message along to her! So happy you love your new flooring, welcome to The Carpet Guys family, Happy Holidays!
Angie Gatti Maynor
Dec 13, 2018
Joel Lacy helped me pick out beautiful carpet for my bedroom!
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Responded on: Dec 12, 2018 04:00 PM

Hey Angie! We're so happy to hear the Joel was able to help you pick out the perfect carpet for your home. We hope you enjoy it for years to come. Welcome to The Carpet Guys family <3 Happy Holidays, Angie!
Ingrid Barm Mazur
Dec 13, 2018
I talked with Amanda, she was so helpful and sweet!! GREAT CUSTOMER SERVICE!!! My new carpet is gorgeous, I love it. Definitely telling all my friends about The Carpet Guys and to ask for Amanda!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Ingrid! We're so happy to hear about your great experience. We are glad Amanda was able to make the process easy for you! Welcome to The Carpet Guys family <3
Chris Stage
Dec 13, 2018
5 stars! Chad Garrison with the great customer service!
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Responded on: Dec 12, 2018 04:00 PM

Hi Chris! Thanks for leaving us your feedback. We're happy to hear about the great customer service you experienced with Chad. We strive to provide the best quality product with service to match. We'll be sure to let Chad know you mentioned him. Welcome to The Carpet Guys family, happy holidays <3
Kat Brown
Dec 13, 2018
I love seeing Stick’s post on my newsfeed. He is hilarious. I’ll be looking to get new floors at my house soon and I know who I’ll be calling!
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Responded on: Dec 13, 2018 04:00 PM

Hi Kat! Thanks so much for your feedback! We cant wait to hear from you soon so we can officially welcome you to The Carpet Guys family <3
George Rider
Dec 13, 2018
carpetguys are easily my go to company when I need my floors done Joel Lacy will always hear from me first when my family ask for referrals
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Kimetha Allen
Dec 13, 2018
I called and asked about putting carpet in my house and Tammika Hawkins answered all of my questions and concerns also she was very helpful.
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Responded on: Dec 13, 2018 04:00 PM

Hi Kimetha! We're so happy to hear about your great experience with Tammika! We work hard to make each experience a good one and we're glad Tammika was able to help you. Thanks for your feedback, welcome to The Carpet Guys family-Happy Holidays :)
Ashley Popham
Dec 13, 2018
Great company. Great service and manda is amazing
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Smita Ahluwalia
Dec 13, 2018
I have heard such great things about the Carpet Guys over the years that I would highly recommend them to anyone in the Metro Detriot area. My friend Nicole Steimel who works there speaks highly of their quality of work, their commitment to excellence and great work ethics! I’m so happy for her and the rest of the staff at The Carpet Guys and hope that they continue to thrive in the business of delivering and installing carpets in our homes!
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Tina Bean
Dec 13, 2018
Back in 2016 I had carpet and a kitchen floor put in by the Carpet Guys.They did an excellent job. Derek is my go to guy for getting quotes, fantastic help, HONEST answers and all around great customer service . Call Derek today!
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Responded on: Dec 12, 2018 04:00 PM

Hello Tina! We are so happy to hear you're loving your flooring years later, that's our goal! Derek is a great part of The Carpet Guys team and we're glad he was able to help you along the process. Thanks for being a part of The Carpet Guys family, Tina-Happy Holidays!
Marek Szydlowski
Dec 13, 2018
There’s no job too big or too small! You can expect that the job will be done as planned and on time, every time with Sam Day!
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Responded on: Dec 12, 2018 04:00 PM

Hi Marek! We're so happy to hear your kind words, thanks for taking the time to leave your feedback. Sam is a wonderful part of our team here at The Carpet Guys and takes pride in providing top quality customer service. It's great to hear him be recognized. Wishing you the Happiest of holiday-please feel to reach out to us for any of your new flooring needs -The Carpet Guys <3
Merrek Sakwa
Dec 13, 2018
Amazing company! Amazing staff! I have had the privilege to work with Tom Kash for 4 years. He is passionate, motivated and knowledgeable, dedicated and takes pride in everything he does. I wish I could find an employee like him. The Carpet Guys have also created an Amazing culture. I love what The Carpet Guys does to help the community throughout the year. It’s amazing how much they give back with donations.
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Responded on: Dec 13, 2018 04:00 PM

Hi Merrek! Thanks so much for your feedback, it's great seeing Tommy being recognized for all the hard work he does. We are a community driven company so giving back to the community is a huge part of what we do, thank you for recognizing that. Wishing you the happiest of holidays <3
Marc Hoffman
Dec 13, 2018
Positive experience from first phone call to final installation. My sales consultant Joe LaDuke held our hand throughout the entire process. It was his recommendations, communication and follow through that made this a flawless transaction. To me, The Carpet Guys equal convenience, quality, value and outstanding service. Thanks again Joe, we LOVE our new carpet!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Marc! Thanks for taking the time to leave your recommendation. We're so happy to hear how great of an experience you had with us. That's what we aim to do. Welcome to The Carpet Guys family, happy holidays <3
Kristen Good
Dec 13, 2018
I called in looking for new hardwood floors and spoke with Ivy! She was so knowledgeable on every question I had!!! Im blown away with the professionalism she had and very awesome personality:) You rock my socks girl!!!! You are #1
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Responded on: Dec 10, 2018 04:00 PM

Hello Kristen! We are so happy to hear about your great experience with Ivy. The Carpet Guys takes great pride in providing each customer with all the information they need to make an informed decision on their new flooring and Ivy plays a role in that. Thanks for taking the time to leave your feedback, we'll be sure to send these kind words to Ivy. Happy Holidays!
Danielle Garrison Cook
Dec 13, 2018
Great experience using The Carpet Guys. Our salesman Chad Garrison help us through the process of choicing the best carpet for our home. I highly recommend them!
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Responded on: Dec 12, 2018 04:00 PM

Hi Danielle! Thanks for taking the time to leave feedback on your experience with Chad! We're thrilled to hear it was a positive one-though it's no surprise because Chad is great. We're glad you're loving your new flooring, welcome to The Carpet Guys family! Happy Holidays <3
Ariana Washington
Dec 13, 2018
Ivy was amazing .... efficient and knowledgeable ..... Carpet Guys is lucky to have her as a part of their brand
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Responded on: Dec 17, 2018 04:00 PM

Hello Ariana, thank you so much for taking the time to give us your feedback! It's always great to be recognized and it's even better to hear our staff being praised for all the hard work they do. We'll be sure to let Ivy know about the kind words you had to say, thank you again. Happy Holidays!
peace happiness
Dec 13, 2018
Ivy was great her customer service skills was really good she made me feel like I was at home. Good luck to you guys
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Responded on: Dec 17, 2018 04:00 PM

Hello! Thank you so much for taking the time to leave us your feedback. We love hearing your kind words about Ivy! She works really hard to provide the best possible service to each customer and we are so happy you experienced that. Wishing you a very happy holiday season- The Carpet Guys
Phyllis Wright
Dec 13, 2018
My friend and your amazing employee Jennifer S. is always talking about what a great workplace it is at the Carpet Guys. Can’t wait til you expand to my area in Northeast Ohio!
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Responded on: Dec 13, 2018 04:00 PM

Hey Phyllis! Thanks for taking the time to leave your feedback, we appreciate it. We'll let you know if we ever expand to Ohio! Happy holidays <3
sophia sacco
Dec 13, 2018
I recently worked with The Carpet Guys for new flooring in my home. It was a quick and easy call to set up an appointment. I had questions and Jennifer Spear the Director of Operations, took time to help me. Thank you Carpet Guys!
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Responded on: Dec 17, 2018 04:00 PM

Hello Sophia! We're so excited to welcome you to The Carpet Guys family. We are happy to hear that Jennifer helped make your experience a good one. We work very hard to provide our customers with the best experience possible and it's always great to see our employees being recognized. Thanks for taking the time to leave your feedback, glad you're loving your new flooring! Happy Holidays
Devon Hotchkiss
Dec 13, 2018
Sam Is The Best, I highly recommend him!!!
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Responded on: Dec 12, 2018 04:00 PM

Hello Devon, thanks for taking the time to leave your feedback. It's great seeing Sam get recognized for all the hard work he does. We'll be sure to send this message to him. Wishing you a very happy holiday season-The Carpet Guys <3
Brenda Arthur
Dec 13, 2018
This company was a pleasure to do business with and Jennifer Spears was extremely professional. They made the purchase of my new flooring a pleasure and easy on my pocket book. If you need carpet be sure to call the carpet guys!!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Brenda! We're so happy to hear about your great experience. We are glad Jennifer was able to make the process easy for you! Welcome to The Carpet Guys family <3
Rachael Frevik
Dec 13, 2018
These guys do great work. Very professional and thorough. Joel was great to work with. Highly recommend!
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Responded on: Dec 13, 2018 04:00 PM

Hi Rachael! Thanks so much to taking the time to leave your feedback. Joel works incredibly hard to provide the best service possible and it's great seeing him being recognized. We're glad you love your new flooring. Welcome to The Carpet Guys family <3
Drew Cunningham
Dec 13, 2018
Megan referred me an it was top service and experience. Great company.
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Responded on: Dec 17, 2018 04:00 PM

Hello Drew! We're so happy to hear Megan was able to help connect you with us. Thanks for being part of The Carpet Guys family, Happy holidays!
Ashley McLain
Dec 13, 2018
Stopped by The Carpet Guys tent @ Harley Fest over the summer. A young lady named Amanda took care of us & she was so polite & detail oriented! Would definitely recommend this company to friends/family! I know a few people already who have gotten their carpets taken care of thru TCG & I’ve heard nothing but amazing things.
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Responded on: Dec 13, 2018 04:00 PM

Hi Ashley! We're so happy to hear about your great experience with Amanda. Thanks for your kind words, you rock. Happy Holidays <3
Cole Black
Dec 13, 2018
The Carpet Guys really make some noise! Thanks to Stick, I know where to go next time I need quality carpet and top notch customer service!
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Responded on: Dec 12, 2018 04:00 PM

Hello Cole! We cant wait to hear from you so we can welcome you to The Carpet Guys family. We strive to provide top quality products with service to match, we know you wont be disappointed. Thanks for taking the time to leave us your feedback, Happy Holidays!
Kendra Day Laguna
Dec 13, 2018
Adding Stick to your team was the best move possible! Personable, professional, hard working and funny, he is the total package for your company! I love watching the videos of him going around town helping others or walking around the office handing out pickles... great way to show what a phenomenal company you have built. You guys are the best and it shows.
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Responded on: Dec 12, 2018 04:00 PM

Hi Kendra! Thanks for taking the time to leave us your feedback. We are so happy to hear you're loving all the fun, but hard work Sam is doing here. We'll let him know your kind words. Thanks again, Happy holidays!
Cj Garrison
Dec 13, 2018
Had an amazing experience with The carpet guys, Chad Garrison was very friendly with tons of helpful knowledge. Great conversation, and made me feel comfortable having his team in my home. Will be a returning customer!
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Responded on: Dec 13, 2018 04:00 PM

Hi CJ! We're so happy to hear about your great experience. We're thrilled Chad was able to help you find the perfect flooring for your home. Welcome to The Carpet Guys family
Stephen Saputo
Dec 13, 2018
The Carpet Guys is an excellent company with great service. Derek Farnquist does an amazing job with the videos and marketing!
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Responded on: Dec 12, 2018 04:00 PM

Hi Stephen! Thanks so much for taking the time to leave your kind words about Derek. He's such a great member of our team here and it's great to hear him be recognized. Wishing you a happy holiday season-The Carpet Guys <3 :)
Jeannie Wonders
Dec 13, 2018
Great and professional service. Thanks Nicole for working around our family schedule. Everything looks great.
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Responded on: Dec 17, 2018 04:00 PM

Hello! We are so happy to hear about your great experience with us. Thanks for taking the time to leave your feedback , it helps us continue to improve and allows us the opportunity to better recognize our awesome team. Nicole is great and we are so glad she was able to work around your busy schedule. Welcome to The Carpet Guys Family and Happy Holidays!
Susan Buckman
Dec 13, 2018
chad garrison is wonderful. very informative and I'm not eady to please. install guys nice.5 stars for sure
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Responded on: Dec 12, 2018 04:00 PM

Hi Susan! Thanks so much for taking the time to leave your kind words about Chad. We'll be sure to send them his way. We're so happy you had a great experience and we're happy you're loving your new flooring. Welcome to The Carpet Guys family-Happy Holidays
Joe Collins
Dec 13, 2018
I made a call up here not too long ago, Amanda answered a few questions for me and is making my decision a lot easier in what to do here shortly. she was really friendly and look forward to setting up my appointment through her.
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Responded on: Dec 13, 2018 04:00 PM

Hello Joe! Thanks for taking the time to leave your feedback Amanda is awesome and we're so happy she was able to make your experience with us a good one. Looking forward to hearing from you soon <3
James Elzerman
Dec 13, 2018
Before I begin I am very impressed with Heather Alessi and Joe Leduc!!!! They went above and beyond, very friendly and professional.... I have to say we are very happy with the experience, customer service, and the prompt ability to not just be able to get the job done but to fit everything into our schedule.... my wife and I work a lot of hours and when talking to Heather Alessi she was able to get us a later evening appointment for an estimate.. Joe Leduc was our guy and he was very honest, and upfront with everything. I appreciated the honesty and opinions he had to help us make our decision!!!!! I will recommend The Carpet Guys to anyone looking!!! Thank you so much
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Andrew Deramo
Dec 13, 2018
100 Starsss Joel Lacy first i want to say thank you for your patience!! I will call the carpet guys for all of my famlies flooring needs! wish we had mpre companies like this around!!!!
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Responded on: Dec 13, 2018 04:00 PM

Hi Andrew! You deserve 100 stars! Thanks for taking the time to leave your feedback. We're so happy Joel was able to help you have a great experience. Welcome to The carpet Guys family <3
Jeffrey Ketelhut
Dec 13, 2018
Joel Lacy came out and I got floored by his professionalism and charismatic personality. He was awesome. Thanks Joel Lacy!
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Daryl Schwartz
Dec 13, 2018
I am looking forward to my upcoming appointment with TCG, Megan refereed me to the carpet guys after I seen her families living room and how good of an experience they had with the company. Love the commercials also!
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Responded on: Dec 17, 2018 04:00 PM

Hello Daryl! We cannot wait to welcome you to The Carpet Guys family soon! We're thrilled to hear that you're excited, that makes our day-we are excited too. Let us know if you have any questions along the way. We'll be sure to let Megan know you mentioned her. Wishing you a very happy holiday season- The Carpet Guys
Sarah McMahon
Dec 13, 2018
Definitely recommend The Carpet Guys! Derek was fantastic at answering any flooring questions I had & accommodated all of my needs.
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Responded on: Dec 13, 2018 04:00 PM

Hey Sarah! We're so happy Derek was able to help answer all your questions! Thanks for your feedback, we're thrilled to hear about your great experience. Happy Holidays :)
Mike Carbone
Dec 13, 2018
It’s nice to be able to contact a company through a variety of avenues and David C does a great job of managing the Carpet Guys’ social media presence. It’s al...
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Lyndsey Maiuri
Dec 13, 2018
Dave C is a great employee!! Great service, he is very knowledgable about products and very enjoyable to talk to!! Very pleased with the service I received here!!
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Wanda Beydoun
Dec 13, 2018
Easily the top flooring company in the state of Michigan. Such a great team that works there. Adham , Dave and Tommy do a great job over there! Highly recommend this amazing company to anyone!
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Responded on: Dec 13, 2018 04:00 PM

Hey Wanda! We're so happy to hear your feedback.We work hard to provide the best service possible, so being told we're the top flooring company in Michigan makes our day! Thanks so much for your recommendation-we'll be sure to let Tommy, Dave, and Adham know you mentioned them. Happy Holidays <3
Shy Girl1006
Dec 13, 2018
Ivy is amazing! Great company to buy from, I highly recommend this company.
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Responded on: Dec 10, 2018 04:00 PM

Hello! We would like to thank you for taking the time to leave feedback. It's great to hear that you think Ivy is amazing, because we think she's amazing too! We take great pride in providing the best service possible and she plays a big roll in that. Thanks again for your feedback, we'll send your kind words along, Happy Holidays!
Angela Hanko
Dec 13, 2018
Chad was my design consultant and was very knowledgeable an by far the nicest. I would definitely recommend doing business with them and ask for Chad Garrison.
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Responded on: Dec 12, 2018 04:00 PM

Hi Angela! We are so happy to hear about your positive experience with Chad! We strive to provide the best service possible and we're glad to know you experienced that. Thanks for your feedback! Welcome to The Carpet Guys family- happy holidays
Tracie Lynn
Dec 12, 2018
If you want a good laugh, follow The Carpet Guys, Sam and the crew are hilarious!... if you want the best flooring and service, follow The Carpet Guys! <3
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Responded on: Dec 11, 2018 04:00 PM

Hi Tracie! We love hearing your kind words, thanks for the recommendation. We're so happy to hear that we make you laugh, that makes our day <3 We'll let Sam know you mentioned him! Let us know if you ever have any questions -The Carpet Guys
Michael Chiari
Dec 12, 2018
Carpet guys has the best creative ads David C is such a hard working loyal employee ⭐️⭐️⭐️⭐️⭐️
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Responded on: Dec 11, 2018 04:00 PM

Hello Michael! Thanks for taking the time to leave your feedback, we appreciate it! Dave is a great part of our team and it's great to hear him being recognized. Wishing you the happiest of holidays!
Matthew Schwartz
Dec 12, 2018
Awesome company! Awesome people! Megan truly cares, not only about the job that shes doing, but the customer as well.
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Responded on: Dec 11, 2018 04:00 PM

Hello Matthew! Thank you for taking the time to leave us your feedback. Your feedback helps us continue to improve! All of the staff at The Carpet Guys work very hard to provide each customer with the best service possible, and it's great hearing that be recognized. Megan is a wonderful part of The Carpet Guys family and we'll be sure to send your kind words her way. Wishing you a very happy holiday, Matthew- The Carpet Guys
Kimberly Noon
Dec 12, 2018
I will be using The Carpet Guys for all of my flooring needs. Great staff and prices. Huge shout out to Sam for recommending them.
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Responded on: Dec 11, 2018 04:00 PM

Hello Kimberly! We look forward to welcoming you to The Carpet Guys family, can't wait for your call. Thanks for taking the time to leave us your feedback, you rock! Happy Holidays- The Carpet Guys
Larry Balone
Dec 12, 2018
As if the tv/radio jingle wasn't addicting enough now my man @stickradio has me feening for the sequel to the Warehouse "Rack" video. Bring it back!!
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Responded on: Dec 11, 2018 04:00 PM

Hi Larry! Thanks for giving us your recommendation. I'll be sure to let Stick and the rest of the Marketing team know of your request. Wishing you the happiest of holidays :)
Luke McConnell
Dec 12, 2018
Customer service is top Notch! Would recommend to anyone! Tell em Sam Day sent you! Thanks Sam!
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Jamie Gasper
Dec 12, 2018
I had only ever known the carpet guys jingle, but now I see the actual company. Your social media presence has been making it’s self known! The videos aren’t something g you’d expect from a carpet company, but they show you the carpet guys are so much more! Sam you’re good at what you do sir!
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Responded on: Dec 11, 2018 04:00 PM

Hi Jamie! Thanks for giving us a recommendation. We'll be sure to let Sam know you mentioned him, it's always great to see the hard work of our staff being noticed. You know our number, so don't hesitate to call if you have any questions about getting new flooring for your home. Happy Holidays -The Carpet Guys
KC McIntosh
Dec 12, 2018
Heard a lot of good things about The Carpet Guys! I will be using in my new place so that "the carpet matches the drapes". (if you're picking up what I'm putting down😉) Lol but seriously Sam is making the presence known!
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Responded on: Dec 11, 2018 04:00 PM

Hi KC! We look forward to hearing from you soon to help you with all your new flooring needs. Thanks for taking the time to leave us with your feedback. Can't wait to welcome you to The Carpet Guys family, until then, Happy Holidays :)
Shelly McLean Dominek
Dec 12, 2018
I love the Facebook stuff and commercials that Sam Day does. He’s the best public relations guy ever. I recommend The Carpet Guys to to everyone interested in replacing their floors.
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Kim Dresbach Morrissey
Dec 12, 2018
I loved your FB live event of Moonbeams...Sam is really working hard to get your names out there!! He is doing a great job..I had never heard of you until recently. What a great guy Sam is!!!! Keep up the good work!
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Doris Hage
Dec 12, 2018
Amazing team! They are not only great, but great human beings. Proud of all. Much love from this girl right here! Keep up the great work.
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Cyd Higgins
Dec 12, 2018
Dave C.can’t say enough good things about him! Great service, quality products! Will for sure call you for any future needs for flooring, and carpet!
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Responded on: Dec 11, 2018 04:00 PM

Hello! We're so happy to hear your kind words not only about us, but about Dave! Dave is a great part of our team here at The Carpet Guys and it's awesome seeing him being recognized. Thanks for taking the time to leave us with your feedback, you rock! We hope to hear from you soon so we can help you with all your flooring needs. Until then, Happy Holidays-The Carpet Guys
Jen Brilla Tucker
Dec 12, 2018
Marketing is so creative at the Carpet Guys. David C and the team does excellent promotion of all the products and sales deals. 🌟🌟🌟🌟🌟
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Responded on: Dec 11, 2018 04:00 PM

Hey Jen! We love hearing your kind words. It's even better to hear Dave being praised for all the hard work he does, he's a star 🌟 Thanks for taking the time to leave us with your feedback, we appreciate it. Wishing you the happiest of holidays- The Carpet Guys
Darlene Sleeper- Paszkowski
Dec 12, 2018
Carpet guys does an excellent job with marketing, it's easy to see David C and team are such loyal hard workers. 🌟🌟🌟🌟🌟
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Responded on: Dec 11, 2018 04:00 PM

Hi Darlene! Thanks for leaving your kind words about Dave. He's a Super star ⭐️⭐️ and it's great to see him being recognized. Please feel free to contact us if you ever need new flooring, we're here to help. Wishing you the Happiest of Holidays <3
Mark Moskal
Dec 12, 2018
Recently had my floors uprgraded that needed carpet and let me tell you it looks phenomenal, not an issue to speak of. Shout out too Amanda for being so polite and helpful with me. Awesome job carpet guys, any bad review has got to be mistaken!!!
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Responded on: Dec 11, 2018 04:00 PM

Hello Mark! We're thrilled to hear about your great experience. It's our goal to provide every customer with the best service possible and it makes our day to know you has such a good experience. We are so happy Amanda was able to help you along the way, she's wonderful part of our team here. Thanks for taking the time to leave your feedback, we'll be sure to let Amanda know! Welcome to The Carpet Guys family and Happy Holidays!
Danny Jayson
Dec 12, 2018
My friend Lynnsie works at The Carpet Guys in Troy. They have excellent staff. Excellent reviews and great deals. They are so positive, polite, and very helpful. I definitely recommend them and I will definitely be making an estimate soon!!!!! ⭐⭐⭐⭐⭐
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Responded on: Dec 11, 2018 04:00 PM

Hi Danny! Thanks so much for your kind words, we appreciate it! We work incredibly hard to provide not only the best products around, but the best service as well and Lynnsie plays a role in that, she rocks. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys family. Until then, Happy Holidays!
Debbie Wilson
Dec 12, 2018
I Enjoy seeing the Carpet Guys ads they are so eye catching, you can tell David C puts alot of passion and commitment in doing a Great job!!!!⭐️⭐️⭐️⭐️⭐️
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Responded on: Dec 11, 2018 04:00 PM

Hey Debbie! Thanks for taking the time to recognize all the hard work Dave does. We'll be sure to send your kind words onto him. Happy Holidays- The Carpet Guys
Ricky Cisco
Dec 12, 2018
I've had friends and family get their carpet from the carpet guys and they loved their service. id love to have the carpet guys come to my place but.... I have beautiful hardwood floors. But now that Sam Day aka 'Stick' has been repping their awesome carpets, its time to cover these floors up. in a few months our new fluffy carpet guys carpet will be sure the match the drapes. thanks Sam!
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Responded on: Dec 11, 2018 04:00 PM

Hello Ricky! We are thrilled to hear your family and friends are loving their carpet, that's our goal. We hope to welcome you to The Carpet Guys family one day, so be sure to give us a call if you change your mind about your current flooring. Thanks for taking the time to leave us with your feedback , we appreciate it. Wishing you the happiest of holidays!
Gary Farnquist
Dec 12, 2018
I love the Carpet Guy’s outreach and charity involvement. The billboards and advertising entertains me on my drive home. Derek does a great job with their videography and social media content. I especially like the charity videos they put together and share.
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Responded on: Dec 11, 2018 04:00 PM

Hello Gary! Thanks so much for taking the time to leave us with your kind words. Derek is a great part of our team here at The Carpet Guys and it is so nice to hear his hard work be recognized. We're happy to hear you love the videos we put together, that makes our day! We'll be sure to let Derek know you gave him a shoutout, Happy Holidays!
Carrie Kerr
Dec 12, 2018
My parents had The Carpet Guys install carpet and everything was great. Megan was such a wonderful help with setting everything up and helping my parents. Would totally call her again for carpet.
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Responded on: Dec 11, 2018 04:00 PM

Hello Carrie! We are so happy that Megan was able to assist you in purchasing your new carpet. We'll be sure to let her know you mentioned her. We are glad to hear your install went perfectly, that's our goal! We look forward to hearing from you again, welcome to The Carpet Guys family! Happy Holidays
Dwain Watkins
Dec 12, 2018
great company quick service and treated me like a king. The carpet guys are a family business and customers are treated like they are part of the family. Big ups to Sam Day thank you for introducing me to my new carpet and flooring hookup.
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Responded on: Dec 11, 2018 04:00 PM

Hey Dwain! Thanks for taking the time to leave us with your feedback. Your feedback not only allows us to continue to improve but also allows us to recognize our awesome staff, like Sam. We strive to provide each person with "white-glove" service and we're so happy you had a great experience, that's our goal. Welcome to The Carpet Guys family and Happy Holidays!
Timothy Bocelli
Dec 12, 2018
thank you Stick! great company, quality product and incredible customer service. highly recommended.
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Responded on: Dec 11, 2018 04:00 PM

Hey Timothy! Thanks for taking the time to leave us with your feedback, we appreciate your kind words. We work really hard to provide the best quality product with service to match and it makes us happy to hear you experienced that. Welcome to the Carpet Guys family, Happy Holidays!
Zach Walker
Dec 12, 2018
I was at Arts Beats and Eats this year and seen your venue. I was with some family and Amanda reeled them right in. She was extremely polite and my Aunt ended up having you guys come out and install carpet in her guest room. The installers were in and out in no time.
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Responded on: Dec 11, 2018 04:00 PM

Hey Zach! We're so happy to hear about your great experience. Amanda is an awesome part of our team and we'll be sure to let her know you mentioned her :) We strive to provide top quality service from your in-home estimate to installation and we're glad that goal was met with your family. Wishing you the happiest of holidays, The Carpet Guys
Danielle Ferguson
Dec 12, 2018
I have to say Lynnsie Robinson made my experience amazing!!! Every where needs a employee like her!!!!
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Responded on: Dec 11, 2018 04:00 PM

Hi Danielle! We're glad to hear your experience with Lynnsie was stellar. Everyone at The Carpet Guys works very hard to provide each customer with the best service possible and Lynnsie is no exception. Thank you for taking the time to leave your feedback, we'll be sure to let Lynnsie know you mentioned her. Welcome to The Carpet Guys family, happy holidays!
Phylis Stowe
Dec 12, 2018
Stick added to the mix was a great move. Always out there for every good cause. I'm sure anyone that comes in contact with him will have a positive experience
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Responded on: Dec 11, 2018 04:00 PM

Hey Phylis! Thanks for taking the time to leave us with your review. We're so happy to hear your kind words about Stick-he really is a great part of our team at The Carpet Guys, we are lucky to have him. Wishing you the Happiest of Holidays-The Carpet Guys
Linda Maiuri Chiari
Dec 12, 2018
I love all the carpet guys ads, David C. and team do an excellent job with marketing!!⭐️⭐️⭐️⭐️⭐️
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Responded on: Dec 11, 2018 04:00 PM

Hello Linda! We're so thrilled to hear that you're loving our ads. Our marketing team works really hard to make them as fun and enjoyable as possible. It's always great to be recognized but it's even better to hear our awesome team members be recognized, like Dave. He deserves those stars ⭐️⭐️⭐️⭐️⭐️ We'll send these kind words his way, happy holidays!
Von Torres
Dec 12, 2018
It was great working with Derek!
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Responded on: Dec 11, 2018 04:00 PM

Hello Von, thanks for your recommendation. Derek is a great member of The Carpet Guys team and it's great hearing him be recognized. We'll be sure to let him know that you mentioned him, Happy Holidays <3
Rich VanMarter
Dec 12, 2018
I absolutely recommend The Carpet Guys - they came to my house and brought the store to me! It was such an easy process... very professional company! Sam Day was amazing to work with! A+++
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Responded on: Dec 11, 2018 04:00 PM

Hello Rich, Thanks for taking the time to leave us with your feedback. We work hard to provide each customer with the best service possible and we're happy to hear your experience was great. We'll be sure to let Sam know you mentioned him, we're happy he made the process of buying new flooring easy. Welcome to The Carpet Guys family, happy holidays <3
Kelly Birmingham
Dec 11, 2018
I highly recommend The Carpet Guys! Heather Alessi was awesome and extremely helpful!! The entire process was quick and fun!
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Responded on: Dec 10, 2018 04:00 PM

Hello Kelly! Thanks for taking the time to leave your feedback. Heather is a wonderful member of The Carpet Guys family and it is great hearing her hard work being recognized. We are so glad your process was not only quick, but fun-that is our goal. Welcome to The Carpet Guys family, happy holidays!
Janet Leslie
Dec 11, 2018
The Carpet Guys seems like such a great company with a such a positive culture! I like to see that, and if I need carpet, I will definitely contact my friend Jennifer Spear at The Carpet Guys!
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Responded on: Dec 10, 2018 04:00 PM

Hello Janet, thanks for taking the time to leave your feedback. We work really hard to provide top quality products with service to match because at the end of the day, if our customer is happy, we are happy. We look forward to the day we can officially welcome you to The Carpet Guys family, please let us know if you have any questions along the way. Wishing you the best, Happy Holidays!
Kathy Church Flatgard
Dec 11, 2018
The Carpet Guys did a fabulous job in my home. They were on time and very professional. Everything was upfront with no hidden agendas. Jennifer Spear was excellent in representing the company and I couldn't ask for better customer service from her or from the Carpet Guys!
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Responded on: Dec 10, 2018 04:00 PM

Hello Kathy! We love hearing your kind words. Thank you for taking the time to leave us your feedback as it helps us continue to improve and allows us to better recognize the awesome people that make up The Carpet Guys family. We work very hard to be timely and provide each customer with all the information they need to make an informed decision. Thanks again for your feedback, welcome to The Carpet Guys family. Happy Holidays!
Laurie La Bute Jeroue
Dec 11, 2018
The Carpet Guys Rock!! This company continues to amaze me! Not only are they very professional, and do great work........they continue to give back to our community! Heather Alessi is very compassionate and top notch as their events coordinator! She goes above & beyond, while giving 110%!! Keep up the great work!!
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Responded on: Dec 10, 2018 04:00 PM

Hello Laurie, you rock! Thanks for taking the time to leave your feedback, it helps us continue to improve and allows us to better recognize the members of The Carpet Guys family. Heather is wonderful and works so hard to coordinate the best events and helps create opportunities for us to give back the communities that we hold dear to our heart. Wishing you the happiest of holidays-The Carpet Guys
Stephanie Sacco
Dec 11, 2018
The Carpet Guys are focused on customer satisfaction. Giving clients the best possible product for the best price is where they excel. I recommend this flooring specialist to all of my family, friends and real estate clients. As a real estate agent, I appreciate the hands on leadership run by Jennifer Spear. She is always available, as Director of Operations, to answer my questions and get me connected with the right sales consultant.
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Responded on: Dec 10, 2018 04:00 PM

Hi Stephanie, we are so happy to hear you recognize something so important to us! Customer satisfaction is our number one goal. We thank you for your help connecting others with The Carpet Guys, you rock. Jennifer is a great member of The Carpet Guys family and it's wonderful hearing her get recognized for all the hard work she does. Thank you so much for your feedback, Happy Holidays!
Kaitlyn Borowicz
Dec 11, 2018
The carpet guys are quick and professional! And not only do they do that, they also give back to the community & you can’t get any better than that! Heather Alessi goes above & beyond for her clients and her work! Definitely recommend the carpet guys!
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Responded on: Dec 10, 2018 04:00 PM

Hello Kaitlyn! We love hearing your kind words about us and Heather. We are a community driven company so giving back to the community is something we strive to do. Thanks for taking the time to leave your feedback, we appreciate it. Happy Holidays!
Amy Bouck Mayhew
Dec 11, 2018
Our neighbors used Carpet Guys and have nothing but positive things to say. I called to get more information, and Jennifer Spear answered all my questions I’m a friendly and professional manner. I will definitely be giving them a call when we are ready! Great company!
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Responded on: Dec 10, 2018 04:00 PM

Hi Amy! Thanks for taking the time to leave some feedback, we're thrilled to hear that your neighbors are loving their new flooring! We are so glad Jennifer made the process of gathering information easy for you, she's great! We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys family, don't hesitate to reach out to us if you have any more questions. Until then, Happy Holidays!
Gail Zeolla
Dec 11, 2018
My 96 yr old Father was going to be coming to stay with us for 2 weeks and I instantly went into panic mode that he could fall on our hardwood floors! We decided to keep him safe we had to get carpet put in our house..my husband recommended we call My Carpet The Carpet Guys! The young man who came out to our house to show us the carpet, Cass...was really nice to have help us with our choices...wasn't pushy for something we didn't want to get...I was thinking of getting all berber for the family room, living room, hallway and our bedroom...and he asked if we ever thought of "plush" for the living room....Oh my gosh,,,when he showed us the carpet,,the first piece of carpet we saw was perfect, color and thickness...We love it...thank you Cass for all of your help! Then when the two men came to install all of our carpet,,,they came at 9AM and worked non stop until they finished and left at 4:30! I told them they must be hungry,,,they could sit outside at the table there (no place to sit inside) they said they were fine...So we just went to an Italian bakery by our house and got them each a sub...they didn't stop working at all...and thanked us when they were done,,on to another job! So hoping they enjoyed it! They were amazing, cleaned up everything, carpet is beautiful throughout our home. When a woman called me from the company I told her about them and believe they are from "Freddy's Crew" Very happy with this whole transaction! And happy to report my dear Father didn't fall~and thought the house looked beautiful!!!! 😊
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Responded on: Dec 10, 2018 04:00 PM

Hello Gail! We are so happy to hear about your great experience with us. We're glad Cass was able to help you find the perfect carpet for your home! Our design consultants work very hard to be knowledgeable on many different types of flooring to help each customer make an informed decision. We are also thrilled to hear about how great your installation went, we take pride in providing each customer with white-glove service and this would not be possible without our awesome installers. Thank you for taking the time to leave your feedback, we'll be sure to send these positive words on. Welcome to The Carpet Guys family, Gail. Wishing you a happy holiday season.
Jennifer Guida Watson
Dec 11, 2018
The Carpet Guys replaced my whole home carpet and the tile in my kitchen and I was 'floored' by how quick and easy of a process it was. The in home samples, measurement and install was a breeze. Thank you so much to Jennifer Spear for helping to navigate us each step of the way!
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Responded on: Dec 10, 2018 04:00 PM

Hello Jennifer! We're so happy to hear you're loving your new flooring. From your first appointment to your installation, we strive to make the process as easy and efficient as possible. We'll send your kind words onto Jennifer, she'll be happy to hear them. Thanks for leaving your feedback, Happy Holidays!
Potso Bologna
Dec 10, 2018
Awesome company to deal with. Love how they are involved in the community and sponsor events. Heather Alessi does a great promoting events and showing what the Carpet Guys does in the community. The commercials and social media posts are so funny. The products are top of the line. Both Nicks in customer service are extremely helpful and Maz did a wonderful job when he came out to measure and show us products. Thank you for your help. I am happy to be part of The Carpet Guys Family.
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Responded on: Dec 09, 2018 04:00 PM

Hello! Thank you so much for taking the time out of your day to leave such kind words. Your feedback helps us continue to improve and allows to help recognize our staff for all the great work they do. Heather, Maz, both Nicks, and every other member of The Carpet Guys family work hard to provide the best possible service. Thank you again, wishing you the happiest of holidays!
Shauna Marie Richards
Dec 10, 2018
I set my appointment up with Heather Alessi at an event this past summer. Joe LaDuke came out and was extremely professional and did not pressure us. We will be going with your company when we are ready to install. I just wanted to say thank you for the prompt service and kind staff.
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Simon Zedan
Dec 10, 2018
My go to for all my flooring and carpet needs I met heather Alessi at an event and she sold me on the great products and great service the carpet guys have to offer I would recommend them to anyone looking for flooring or carpet !!
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Responded on: Dec 09, 2018 04:00 PM

Hello Simon! Heather is a wonderful part of The Carpet Guys family and we're so happy she was able to help you in the process of getting new flooring for you home. We work hard to provide the best quality flooring and service and it's great to hear about your experience. Welcome to The Carpet Guys Family, happy holidays!
Stephanie Sacco
Dec 10, 2018
The Carpet Guys are focused on customer satisfaction. Giving clients the best possible product for the best price is where they excel. I recommend this flooring...
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Matt Russo
Dec 08, 2018
Just awesome. Have used on multiple occasions and always deliver great product and service.
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Responded on: Dec 09, 2018 04:00 PM

Hello Matt! Thank you so much for your kinds words. We take pride in delivering great products and service in every home and it's always great to hear that our standards are being met. Thanks for being such a great part of The Carpet Guys Family, Happy Holidays!
Denny Berar
Dec 04, 2018
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Rachelle Walker
Dec 04, 2018
The Carpet Guys are a phenomenal team. When I called in I was greeted in a kind, professional manner. They took care of the job I had requested in a timely fashion and it looked beautiful. My husband and I couldn't be any more pleased with the way the job turned out. 10/10 recommend!
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Responded on: Dec 10, 2018 04:00 PM

Rachelle! Thank you so much for taking the time to leave feedback. We are happy to hear that your new flooring is beautiful and everything was done in a timely manner, that's our goal. Welcome to The Carpet Guys family, enjoy your new flooring!
Andy Boryszczuk
Dec 04, 2018
Amazing company, great staff, great training, and great owner.
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Responded on: Dec 03, 2018 04:00 PM

Hello Andy! Our staff takes great pride in providing the best service possible and we are so happy to hear your kind words. Thank you so much, Andy.
Amanda Mazur
Dec 04, 2018
The carpet guys are great! Such a friendly staff and excellent service.
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Responded on: Dec 05, 2018 04:00 PM

Amanda! Thank you so much for taking the time to give us your feedback. Our staff prides itself on providing each customer with the best possible service and we are so glad you got to experience that. Welcome to The Carpet Guys family!
Rita Fields
Dec 04, 2018
I had a wonderful experience with The Carpet Guys! Chad was my salesperson and he is both knowledgeable and professional. Gus was the installer and he did an absolutely flawless job. I can’t recommend them higher!!
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Responded on: Dec 03, 2018 04:00 PM

Hello Rita! We are so glad that you are loving your new flooring. We strive to have our staff be both knowledge and professional and we are happy to hear that your experience matches up to that. Thank you for your feedback and welcome to The Carpet Guys family!
Lisa Jones
Nov 29, 2018
These guys do excellent work. My flooring looks amazing. Working around kids, especially as many as I have and my nephews requires patience. Definitely a quality the installers have. Impressive.
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Rebecca Zago
Nov 28, 2018
The Carpet Guys are a Local, Family based Company. They Support not Only Michigan based Companies, they also Support the Community! They and I as an employee take pride in not only our Product and Service, but Each and Every call from Every Customer, Past Present , or Future!
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Responded on: Nov 27, 2018 04:00 PM

Thank you for the positive feedback and for recognizing what we are made of. :)
Stephanie Wutka
Nov 16, 2018
I highly recommend The Carpet Guys. The sales representative Joel, was friendly, educated, and wasn’t pushy. He gave me time to make a decision. The installation team was amazing as well. Jesse, Andrew, and Andres were friendly and I enjoyed spending the day with them. I was comfortable having them in my home and the job that they did was phenomenal. Overall, the experience was great! It’s wonderful to know that there are businesses out there that pride themselves on the satisfaction of their customers. If you need carpet or flooring, this is the place to call!
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Responded on: Nov 15, 2018 04:00 PM

Hi Stephanie! So very happy to read of your excellent experience. We pride ourselves on giving our customers "White Glove" service and it certainly appears we have done so in your case. We are so proud of our team here at The Carpet Guys and it makes our day to know you were so satisfied with our process. Welcome to The Carpet Guys family!
KG Kevin
Nov 13, 2018
Highly recommended, give them a call.
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Responded on: Nov 12, 2018 04:00 PM

Thank you KG!
Vin Amori
Nov 13, 2018
Carpet Guys are hands down the best company to hire. Great product/service and great people all around
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Maria M
Nov 03, 2018
Jesse and his team did a fantastic job with installation and clean up....very pleasant and courteous also!
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John Vanburen
Nov 03, 2018
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joseph marschner
Nov 03, 2018
We had Ken's team come out and install hard wood floors. We are very happy with all the work they have done. Diffidently would recommend you to everyone!
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Jay Noon
Oct 25, 2018
Had The Carpet Guys out today to install carpet in the basement and Terry and Sterling were great. Very happy with the job.
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Responded on: Oct 31, 2018 05:00 PM

We are so very happy to hear of your positive experience! Our goal is complete satisfaction for all our customers and we appreciate those who take the time to let us know how happy they are! Welcome to the Carpet Guys family!
Carol Ann Flesher
Oct 24, 2018
Recently had new carpeting installed throughout my new house and I absolutely LOVE it!! From the initial phone call to schedule a consultation to the day of installation, service has been great. My installation team of Joe, Julian and one more gentleman was impeccable!! These guys barely took a moment to take a break and eat lunch. They took great care in moving all my furniture in and out of rooms and cleaned all the rooms when they were finished. I highly recommend The Carpet Guys and Loved my Team!!
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Responded on: Oct 23, 2018 05:00 PM

Thank you, Carol, for your recommendation and kind words. We are very happy to hear you were pleased with our service. It was a pleasure serving you!
Dick Visser
Oct 15, 2018
the salesman was very helpful the only thing i am sure most people dont order what they have in stock and if you don't be prepared to wait and wait for item
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Responded on: Oct 23, 2018 05:00 PM

We're glad to hear you were happy with your salesman, Dick! Choosing a special order product does, unfortunately, put a waiting period on item receiving, but we do everything we can to get it as fast as possible. Thank you for your recommendation!
Kathy Jo Roe
Oct 05, 2018
The team of gentleman who came to do my flooring installation I believe the main guys name was Kenny, we’re terrific. They were very respectful and did a terrific job.
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Responded on: Oct 04, 2018 05:00 PM

That's wonderful to hear, Kathy Jo! Thank you for your kind words. it was a pleasure serving you.
Kathy Story Colter
Oct 05, 2018
I had 3 bedrooms, living room and hallway carpeted. The job was done in June 2018. So far I love it. No problems very soft and comfortable to walk on. Was going to call them back for vinyl in the kitchen, but after reading some of the complaints, I don’t know.
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Responded on: Oct 08, 2018 05:00 PM

Hi Kathy, We are so glad you are happy with your flooring from June. We would love to have the opportunity to reaffirm our quality white glove service by providing you with one of our many vinyl flooring options for your kitchen. Please give us a call and we will remind you why you chose us to do your carpet in June. We appreciate the opportunity to assist you further.
Dorothy June Fisher
Sep 28, 2018
greatest crew and company we have had work on our home since we have been for the last 40 years truly. Great workmanship and professionalism right from the beginning of our project. Highly recommend.
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Responded on: Sep 27, 2018 05:00 PM

Thank you for the nice review and for being our customer, Dorothy :)
Lisa Sutton Killian
Sep 22, 2018
Great job guys! I love my new flooring. These people are fast and friendly. Next day installation..... Perfect!!
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Responded on: Sep 23, 2018 05:00 PM

We appreciate your kind words, Lisa! Very happy to hear you love your new floors. We hope you enjoy them for years to come.
HU-272224079
Sep 19, 2018
Sam the salesperson came out on 8/7/2018 And gave me a great price for flooring. It was good working with Sam. On 9/11/2018 Robert and Evilio thge installers w...
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Lindsay Hart Collis
Sep 15, 2018
We had a great experience and will be calling the Carpet Guys do do others rooms. Joel our salesperson was friendly, professional and early(that never happens) and our installers Rafael and Amador did a great job on the instillation. They were punctual, friendly and efficient.
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Responded on: Sep 14, 2018 05:00 PM

Hi Lindsay, Thank you so much for taking the time to let us know about your great experience. We love hearing from our happy customers! We will be certain to tell Joel and our installation team that you were so pleased. Enjoy your new flooring and welcome to the Carpet Guys family!!
Gwen V Clark
Sep 05, 2018
The Carpet Guys were great.....had the master bedroom , sewing room,hallway and stairs to main floor carpeted...they were right on time, very tidy , moved all the furniture with no damage and did a great job cleaning up.We would hire them again and happy to recommend them.
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Responded on: Sep 05, 2018 05:00 PM

Thank you so much for the great review, Gwen! We're so happy to hear you enjoyed your experience with us. Looking forward to helping you out with any future flooring projects you may have!
Vi Gervais
Sep 04, 2018
Ivory was extremely helpful, she went above and beyond assisting with narrowing choice.
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Julie Sliger Spinek
Aug 29, 2018
We just had carpet installed this past weekend. Frank did an amazing job, very good customer service.
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Responded on: Aug 28, 2018 05:00 PM

Thank you, Julie, for your kind review. We are so glad to hear you enjoyed our services. Enjoy your new carpeting!
Kathleen Kunkel
Aug 27, 2018
Our vinyl planking when in beautifully. Over 1000sq. feet and 8 openings. the final result is gorgeous. Thanks to our instllation crew. Kenny, Joe and Bradley. I would recommend this team every day.
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Responded on: Aug 26, 2018 05:00 PM

So glad to hear you're loving your new vinyl plank, Kathleen! Enjoy your flooring for many years to come. Thanks for the great review!
Karolyn Holleran
Aug 25, 2018
This is one of the best places to get your flooring/carpet in Metro Detroit area. Everyone gives 100 % and goes above and beyond to make you feel like you picked the correct place. You will never find a better company to get all your flooring needs met. The installer Brad for the bath room and foyer was unbelievable. He went above and beyond to get the job done, even with the problems I had with the floor and toilet. The carpet installer Gus was also very good. I am so glad I choose the carpet guys.
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Responded on: Aug 26, 2018 05:00 PM

Thank you for the great review, Karolyn! We are very happy to hear you enjoyed our services. Enjoy your new flooring!
Mary Ann Francis
Aug 20, 2018
Love The Carpet Guys! Mazin was so helpful & honest...and Abe the floor installer was wonderful & took care of all my requests.
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Responded on: Aug 19, 2018 05:00 PM

Thank you, Mary, for the positive remarks! We will be sure to let our Sales manager and Install office know how good of a job they each did for you. Enjoy your new flooring!
Nancy Owen Nelson
Aug 16, 2018
The crew under Amador Nocha did an excellent job. The house looks very different--elegant.
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Responded on: Aug 15, 2018 05:00 PM

Thank you, Nancy, for your kind words. We are glad to hear you enjoyed our services and Amador's craftsmanship. Enjoy your new flooring!
Helen Finegan
Aug 08, 2018
I loved the team that you sent to do the work. Excellent young men. Did great work. The job looks great. Hassan Ali Ibrahim Thank you.
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Responded on: Aug 07, 2018 05:00 PM

Thank you, Helen.
Anthony Hall
Aug 04, 2018
Sales experience went as you would expect, he came in knowing I was doing around 410sqft with stairs and asked if I thinking of a price around 2-3k. I told him most definitely not and that I was selling soon and had other offers. After a lower price offer I declined as it was still around 500 above Home Depot and my other quotes. Sales person got on the phone to "ask for other discounts" and got it down comparable to my other quotes. I ended up choosing the carpet guys because even though they were a little higher I liked the sales person more than the others. He wasn't pushy and he listened. Eddie came to install and he was awesome, 44 years in the trade and the man knew what he was doing. The seams aren't noticable at all and the job went incredibly quick. I don't know if you can request installers but I'd recommend you ask for him. Plus he's fun to talk to!
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Nicole Steimel
Aug 04, 2018
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R J
Aug 04, 2018
Hassan Nehrat and Ibrahaim did a wonderful job installing my laminate floors in my condo. Courteous and efficient they did it in record time. Nice to see such attention to detail and pride in young workers today.
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Margaret Torongo
Aug 02, 2018
We had carpet installed in our basement yesterday. One installer, Josh Laby, did an excellent job by himself. Incredibly hard worker and very capable. He pulled up the old carpet and laid the new carpet and cleaned everything up. We are very satisfied.
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Responded on: Aug 01, 2018 05:00 PM

We're so glad to hear that you enjoyed our services, Margaret! Thank you so much for choosing us to help you with your flooring project. Enjoy your new carpet!
Kimberly DeVitis Tozer
Jul 21, 2018
We remodeled our bathroom and used the Carpet Guys for our flooring. The best part of our service was Hassan and Abe. They were so friendly, professional, and went above and beyond to ensure our happiness. Even at 10pm, after a full day of work (3 installs), they were amazing! I highly recommend them for your future install!
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Responded on: Jul 22, 2018 05:00 PM

Thank you, Kimberly, for your kind words and review. We are happy to hear our installers exceeded your expectations and that you are satisfied. Enjoy your new flooring!
Peg Bidlingmeyer
Jul 21, 2018
Recently had flooring installed by carpet guys. The flooring is great and the installation team....headed by Hassan was friendly, easy to have around, and very professional. The work was well done.i am very happy with the work.
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Responded on: Jul 22, 2018 05:00 PM

So glad to hear that you are happy with our services, Peg. We appreciate your business and hope you enjoy your new floors!
Rocky Guzman
Jul 18, 2018
Couldn’t be more satisfied! Hassan Farhat and Ibrahim Zayour did an outstanding job on our new kitchen floor! Will definitely keep Carpet Guys in mind for our next flooring project! Rocky Guzman
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Responded on: Jul 17, 2018 05:00 PM

Thank you, Rocky, for the wonderful and kind review. We are happy to hear you enjoyed our services and our installation team. Enjoy your new floor!
Patricia Thomas
Jul 18, 2018
my installer brothers Josh&John were excellent very business and professional as well as polite and repectfull. And my family room looks fantastic sorry I waited so long to get it done.The lady who came and assist me was nice and patient with us thanks again Marina Vazquez keep up the good work..THANK YOU CARPET GUYS. From Patricia Thomas 👍👍👍👍
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Responded on: Jul 17, 2018 05:00 PM

We're so happy you had a great experience with us for your new carpet. We will make sure to let our install manager know how good of a job they did for you! Enjoy your new carpet!
Denise Ritchie
Jul 08, 2018
I just had new flooring installed and it looks amazing! Hassan Farhat was very professional and worked meticulously until the job was done. Hassan Farhat did an amazing job and I think the carpet guys are fortunate to have such a professional employee.
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Responded on: Jul 08, 2018 05:00 PM

We're so happy to hear you were satisfied with our services, Denise! We will make sure Hassan knows how happy you are with him. Enjoy your new floors!
Joey Zago
Jul 05, 2018
Without a doubt the best value in flooring is all of metro Detroit. The Carpet Guys provide next day installation as well as free furinture moving and carpet removal along with an industry exclusive LIFETIME installation warranty. That is piece of mind And that is the way I designed this xompany. To serve our customers. The Carpet Guys are the best around.
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chris w
Jul 05, 2018
Great company and very fair prices! They always go above and beyond the call of duty to ensure the customer is satisfied!
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Danielle DeMaggio
Jul 03, 2018
I highly recommend them if you need new carpet. I could not believe how great of a job they did and was very professional. They moved my furniture for free and not one scratch. Call 855-4-My-Guys you will not be sorry. Glad that I did!!
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Responded on: Jul 02, 2018 05:00 PM

Hi Danielle, Thank you so much for the wonderful feedback, We are more than happy to hear you were satisfied with our services. Enjoy your new floors!
Timmy Allen
Jun 22, 2018
Shawn Michaels was great to deal with. I had an issue with my carpet and he worked through the problem with me. I couldn’t have asked for better service. I had my carpet reinstalled and it looks great! Thank you Shawn for the great service!
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Responded on: Jul 02, 2018 05:00 PM

Hi Timmy, thanks for the great review. We appreciate your patience with the problem you experienced and are glad to hear that we were able to work through it with you! Enjoy your new carpet.
Brian Haver
Jun 16, 2018
The sales guy that came was a really nice guy. I felt bad we couldn't strike business but honestly I felt they were as a company they were just a little high on price for base carpeting. The Company boast that they're the best price in Michigan. I suppose if you really had to do next day installation and money was not an object. They would be good. Although they did offer a lifetime warranty on the better carpeting. so I mean if I was going to get the higher end carpet and I wanted a big company behind it sure I would use them but I'm just selling the house.
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Responded on: Jun 17, 2018 05:00 PM

Dear, Brian We appreciate you considering us for your recent carpet project as well as possible future projects you have. We apologize that our pricing didn't meet your expectations for this particular project, and we hope that it will next time.
Taylor Kerrigan
Jun 06, 2018
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Responded on: Jun 06, 2018 05:00 PM

Thanks for a great review, Taylor!
Cathy Chylinski
May 30, 2018
I’ve had the Carpet Guys do Carpet and tile in my house twice. Both times the installers were on time, and very professional. They all did an excellent job with the installation. I had 3 bedrooms carpeted, 2 bathrooms tiled, and just last week, carpet installed in our sunroom. I also referred The Carpet Guys to my sister-in-law, and she was also very pleased with their work too. I will definitely use them again in the future. Excellent!
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Responded on: May 29, 2018 05:00 PM

Hi Cathy, Thank you so much for the wonderful feedback and being a repeat customer, We are more than happy to hear you were satisfied with our services and team members again. Enjoy your new floors!
Nick Gilmore
May 17, 2018
Nothing but a great experience with The Carpet Guys. We got new carpet in the living room and hallway, along with new laminate in the kitchen and landings. Hassan and his crew were FANTASTIC. They laid the laminate perfectly, and were able to put laminate in an area on the landing that the salesperson did not include mistakenly. He helped move my oven back into place even though he didn’t have to. With the way the floor was placed, I did have to buy a new register vent, which would not fit because of the trim. I called customer service, they got ahold of Hassan and he came out at 9:30 PM just to fix it for me, even though he did not have to. Hassan knows what he is doing, he is polite, and I would request him again and again if I needed anything else done. Rafael and his crew who did the carpet also did a fantastic job. They were quick, and it looks great. Would highly recommend this company!!
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Responded on: May 16, 2018 05:00 PM

We are so happy to hear that everything went well for you, Nick! We will make sure to let your installation crew know that you are pleased with them. We hope you enjoy your new floors for a very long time and look forward to helping you out with any other flooring needs in the future!
Nicole Smith
May 13, 2018
This is one of the best places to get your carpet in metro Detroit. Everyone here gives 100 % and goes above and beyond to make you feel like family. You will never find a better company to get all your flooring needs met. Starting with their customer service who sets your appoint to the design consultant who comes to your home to the day the job is installed you will be amazed and happy with your final product. Even when the job is done you are called and asked how your job went. That is just unheard of these days. you can’t go wrong their expertise it’s definitely the best. So be wise and call the Carpet Guys. I guarantee you’ll be happy you did.
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Responded on: May 16, 2018 05:00 PM

Thank you, Nicole, for the great review! We are more than happy to hear you are satisfied with our service.
Amy Doyle Wright
May 13, 2018
Jesus and his crew did a wonderful job with our carpet. They where very professional and got the job done quick.
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Responded on: May 13, 2018 05:00 PM

Hi Amy, Thank you so much for the wonderful feedback, We are more than happy to hear you were satisfied with our services and team members. Enjoy your new floors!
Chip Mathews
May 13, 2018
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F Morse
May 05, 2018
Best place for carpet
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Sherry Cook
May 03, 2018
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Responded on: May 02, 2018 05:00 PM

Dear, Sherry. We saw your comment you messaged us and wanted to thank you for the wonderful feedback and review. We will make sure Freddie and his crew know that you are pleased with them. Enjoy your new flooring!
Penny Shults
Apr 27, 2018
Professional service! Thank you Jesus and Gama, you guys did an amazing job installing our new carpet!
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Responded on: Apr 26, 2018 05:00 PM

Thank you for your positive feedback. We are glad we were able to have provided you with the best possible products, installation, and service. We are happy to know we met your expectations. That is our goal with each and every installation! Enjoy your new flooring and please let us know how we can assist you in the future for all your flooring needs.
Tonya Brown
Apr 23, 2018
I'm a bit delayed in writing this review, as we had our carpet installed about a month ago. I'm only giving 4 stars because while the install was excellent with 0 issues, we almost didn't buy because the salesman was so irritating we almost asked him to leave. Our salesperson was Robert, and he was a nice enough man, but for approximately 20 minutes before he brought the samples out, he spent time telling us how much this sale would mean to him and how he will get to go on a trip if he gets x number of sales by the 2/28 (our appointment was on 2/26). I'm truly not exaggerating when I say that he reminded us of that at least 5 times and mentioned how he'd like to go to Florida 3 times more before WE had to steer the conversation back to actually seeing samples. Once he did bring the samples in, my husband and I chose 2 and Robert went and measured the rooms before retreating to his car to work up some numbers. The sale price was great and we signed the contract, listening to how grateful he was to have "one more notch in the trip column" (not, thanks for ordering from us, you're going to love your product, we appreciate your business, just I'm a step closer to going on a trip). My husband actually joked to me that WE should get the trip because we've been sold that more than the carpet. On the day of install, however, Mark and his associate (I can't recall his name, unfortunately), were so efficient and courteous, I wish I could give them 5 stars on their own. We had moved the furniture out - which we had chosen to do, they would have moved it for us but we needed to jenga the pieces in our storage room - and they had the tearout of the old carpet, new padding laid and the carpet completed in about 3 hours for 3 rooms and a hallway. They were amazingly quick, cleaned up after themselves and had all of our old carpet and padding to the road before they left. 5 weeks later and we're still in love with our new carpet. Again, the salesman was nice enough, but maybe have him push the product and not his personal agenda? The installers were spectacular though, and we're happy with the final result.
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Responded on: Apr 22, 2018 05:00 PM

Thank you for your great feedback, Tonya. We will make sure to let our installers know that you were pleased with them. As for our design consultant, we do apologize for any inconvenience that you experienced with him. We are happy to hear that it was a great experience installation-wise and hope that you continue to enjoy your new carpet for years to come. Thank you for your business!
Lori Douds Nielson
Apr 21, 2018
Had carpet installed by Eddie and crew. They did an excellent job! Our sales person Larry was also very helpful. Would definitely use again and would recommend.
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Barry Ginyard
Apr 17, 2018
So, my wife and I have been in need of new carpet for long while now. We finally took the plunge and had our entire house redone. After some research we settled on The Carpet Guys. Today was our install date. Jesse and his team were polite, professional, and ready. They came in and got right to work. They moved the furniture out, removed the old carpet, and installed carpet in 4 bedrooms, 6 closets, a hallway, living room, dining room, office, and family room. When we signed the contract we were told it would be a 2 day job. However, these guys busted their rumps. They got at it and didn't stop until the job was done. I mean non-stop...no smoke breaks, no phone calls to the Mrs., not even lunch. They said they didn't want my house torn up for another day. Perhaps the most impressive part of the job was their speed. To install nearly 2,000 square feet of carpet in under 8 hours with just a 4 man crew is incredible. I must commend The Carpet Guys, and give a big THANK YOU to Jesse and his team. They did an excellent job. I will be recommending them to all my friends looking to get carpet. Barry L. Ginyard, Jr. in Southfield, MI.
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Responded on: Apr 16, 2018 05:00 PM

We are very grateful for your decision to work with us, Barry. We're excited to hear you had a great experience and we appreciate your wonderful review. Enjoy your new carpeting!
Wendy Schuman-McKnight
Apr 14, 2018
We just had carpet installed in our basement and it looks amazing. Jesus and Dimas did a great job and were extremely courteous during the installation. I would highly recommend this company.
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Responded on: Apr 16, 2018 05:00 PM

We're so happy to hear that you enjoyed your experience with us, Wendy! We will let the installers know that you are happy with them as well. Enjoy your new carpet!
Sarah Vent
Apr 11, 2018
I was not happy because the carpet I had installed badly needed to be stretched again because of waves appearing in the carpet. Knowing I was unhappy, the Carpet Guys did send two really nice guys (Jerry and Dave) out to take care of the problem. The carpet looks much better and I appreciate them taking care of this matter.
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Responded on: Apr 10, 2018 05:00 PM

Hi, Sarah. We are glad to hear that the issue of the waves in your carpet was resolved. We apologize for that hiccup but do appreciate your business and kind review. If there is anything we can do to earn your 5 stars, please let us know.
Stefany Burnham
Apr 11, 2018
I had a great experience from start to finish with the carpet guys . Easy payment plan and everything ran smoothly. I love my carpet and if I ever need another room done I will for sure be calling them again .
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Jim Buckley
Apr 10, 2018
Great customer service and friendly staff. Very happy to do business with such a great team.
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Responded on: Apr 09, 2018 05:00 PM

Thank you, Jim, for your great review. It was an absolute pleasure being able to serve you. Thanks again!
Crystal Lee
Apr 09, 2018
Jesus and Dimas were very professional and nice guys. Hard workers for sure. My Parents highly recommend them if you're looking for new carpet.
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Responded on: Apr 08, 2018 05:00 PM

They are absolutely welcome, it was a pleasure serving all of you!
Mary Kathleen Hauswirth
Apr 08, 2018
I would like to recommend Carpet Guys. We had our carpet replaced today by the Carpet Guys. Jesse and his crew did a good job installing the carpet. It looks great.
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Responded on: Apr 08, 2018 05:00 PM

Hi Mary, Thank you for the positive remarks. We will be sure to let our installation office know how good of a job Jesse and his crew did for you. Enjoy your new carpet!
Phillip Delisi
Mar 28, 2018
Marcus and his associate did a fantastic job on our master bedroom laminate flooring. They came a little after 10 am and banged out the job by 6 that evening. We were originally told it was going to be a two day job but these guys did quality work in just about 8 hours. The new flooring looks amazing!!!!! They did a great job moving our furniture around and putting everything back as Best they could. They even cleaned up afterward. We would highly recommend The Carpet Guys again! We have a few more flooring projects coming up so we are hoping for a return customer discount??????�
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Laura DeVinney Kuhn
Mar 27, 2018
I had my kitchen done with vinyl. Joe came out initially and brought just the right amount of samples to select from. Marcus was the installer. He faced some challenges getting the old flooring up and the job took him much longer than expected. He remained professional throughout the entire process and my floor is beautiful!
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Responded on: Mar 26, 2018 05:00 PM

Hi Laura, Thank you so much for positive review. We will make sure to let our installation office know how good of job Marcus did for you. We're glad to hear you enjoyed our services. Enjoy your new floors!
Paul Bayer
Mar 22, 2018
Great work! Timely consulting and early install. Love it! Had 18x12 worth of carpet installed in basement area, along with the stair well and hallway. Local company to Oakland County Michigan too. Will definitely go with them again for my floor care needs.
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Responded on: Mar 21, 2018 05:00 PM

Hi Paul, Thank you for the positive remarks. We are glad you had a good installation and satisfied with your new carpet in the basement and stairs. Enjoy your new flooring for years to come!
Jennifer Krohner Spear
Mar 21, 2018
My sales and installation experience with The Carpet Guys was great from beginning to end. I love my new Luxury Vinyl plank and carpet and am looking forward to adding more carpet to another area of my home in the near future. I highly recommend this company.
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Responded on: Mar 20, 2018 05:00 PM

Hi Jennifer, Thank you for the positive remarks regarding your installation experience. We will make sure to let our managers know how good of a job they did for you. Enjoy your new floors for years to come!
Sassa Åkervall
Mar 11, 2018
These guys are awesome! Selection is great and they listen to what you need, not what they want to sell you. The sales guy, Sam, was super pleasant, polite and extremely knowledgeable. I might hire him for my business...�� just kidding)
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Responded on: Mar 11, 2018 05:00 PM

Hi Sassa, Thank you for the positive feedback. We're glad to hear you had a great experience with us, and we hope you enjoy your new flooring.
Alison Bennett
Mar 11, 2018
Had a great experience. Installers were here on time and very professional. Taking up old tile can be a very messy project, but you hardly knew when they were finished, they cleaned up after so thoroughly. The new floor looks beautiful. Would highly recommend....
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Responded on: Mar 11, 2018 05:00 PM

Hi Alison, Thank you for the positive remarks. We are so glad you enjoyed our services, and we look forward to serving you again. Enjoy your new flooring!
Jennifer Miller
Mar 10, 2018
We appreciate businesses with great customer care, and you guys are always setting the example! It is the #1 thing we look for when we need a contractor or make a purchase. We had carpet installed in 1st floor last year, so pleased that we had you return this year for the upstairs. Again, excellent service from start to finish: fair and competitive pricing, helpful staff, salesman Brian Erlandson and the installers last year, superb, guy at the Home Show was so great, (information and recommendations and a discount coupon), and the most recent job, Maz helpful and professional and very patient with us. (We always ask a lot questions). He did what he could to make us happy with the pricing, and we were able to extend our 12-month financing. Install by Jesus, and his helper, forgot his name, sorry, but wow! Those guys were quite a team, and did such a fantastic job. Don’t let his stature fool you, he is one strong and very hard working man! They were engaging and kind, and the type of guys that I feel comfortable having in my home. Thank you very much Jesus! Of course we will refer everyone to you, and have one more room to do once we decide what we want. Thanks for everything! Mark and Jennifer Miller
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Responded on: Mar 11, 2018 05:00 PM

Hi Jennifer, Thank you for the great review. We will make sure to let our managers know how good of a job they did for you. Thanks for having us out once again, it's always a pleasure serving you. Enjoy your new flooring for years to come!
Dana Krajenke
Mar 08, 2018
Jesus and his crew were extremely professional and courteous. We loved the end result. I would highly recommend Jesus and his crew to anyone looking to get carpet installed. We had 4 rooms done and a hallway and closets and they worked promptly and it looks beautiful.
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Responded on: Mar 07, 2018 04:00 PM

Thank you so much, Dana, for your wonderful review. We are happy to hear that Jesus and his crew did a great job for you. We will make sure to let them know and we hope you enjoy your new floors for many years. Have a wonderful day!
Frances Reid Farrell
Mar 06, 2018
Being a business owner, I am very aware of professionalism, great customer service and delivering on promises. This company is all of the above. I am very happy with the whole experience. I would like to mention two outstanding employees that I dealt with. John Kohler (sales) and Jesus and his crew (installation). Both were great to work with and both were great at communicating and listening. Employees like them keep the referrals coming in and the customers coming back. I had a lot of stairs with spindles and was worried about them getting the carpeting right around them. When Jesus and his team showed up, he put all my worries away. A perfect job. Great hustle and you can tell he loves his work. They were my dream team for carpet installation. ��
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Russell StAmour
Mar 03, 2018
My overall experience, from the knowledgeable salesperson who came to our home to the liaison who gave us the 3hr window in which the installers would arrive to the installers themselves who were prompt, courteous and professional, was exceptional. The work was done very well with even some light carpentry done on a couple broken stair treads. I can highly recommend this company.
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Responded on: Mar 04, 2018 04:00 PM

Hi Russell, Thank you for the kind words and positive review. We're glad to hear you had a great experience with us. Enjoy your new floors for years to come!
Amish Queen
Mar 02, 2018
i had a fabulous sales person , joe laduke, let me make all my choices, and was always there to help out, great advice, and he earned his money, i kept changeing my mind!!!!! thanks joe, great staff!!!! super company!
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Responded on: Mar 01, 2018 04:00 PM

Thank you so much for the positive remarks regarding your design consultant Joe LaDuke. We will be sure to let our sales manager know how great of a job he did for you. Enjoy your new floors for years to come!
Antonio Cleveland
Feb 17, 2018
Jesus and his crew did a wonderful job with our floors,They where very professional and got the job done quick. My wife and I are looking forward doing business with you guys again......
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Responded on: Feb 21, 2018 04:00 PM

Thank you, Antonio, for your business and the kind review. We are more than happy to serve you again in the future and look forward to it!
Paul Greenstone
Feb 15, 2018
What a fabulous experience. Second order with a third on the ramp. If delivery is the essence of credibility, this organization is as credible as it gets. Appreciated their communications and desire to achieve the highest level of customer satisfaction. Lastly, I appreciate an employer who takes care of his employees. Everyone from sales to installers are very complimentary of the “Big Guy”. This ultimately filters down to client satisfaction.
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Responded on: Feb 14, 2018 04:00 PM

Thank you, Paul, for the kind remarks and wonderful review. We are so glad you enjoyed our services and we look forward to serving you again.
Chrissy Mccalpin Paul
Feb 06, 2018
We had our whole house done a few months ago. The process was excellent from beginning to end, starting with our Sales guy Daniel. He had great samples and was very informative with us. Joe & Ken were very professional and did an excellent job on our laminate flooring. Our carpet installers were Jessie and Roberto, they were very polite, hard working and did an excellent job. Thank You Carpet Guys!!
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Responded on: Feb 05, 2018 04:00 PM

Hi Chrissy, Thank you for the positive remarks. We are very happy to hear that you are satisfied with your new carpet and laminate flooring. We will also make sure to let our sales and installation managers know how good of a job our crew did for you. Enjoy your new flooring for years to come!
Kimber Kautz
Feb 03, 2018
After reading some of these reviews I was a little hesitant but I'm so happy and blessed I used them. Everything from start to finish was perfect. Thank you guys again for Everything! I would highly recommend you to anyone!
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Responded on: Feb 04, 2018 04:00 PM

Hi Kimber, thank you for the positive remarks. We are glad you enjoyed our services and enjoy your new flooring for years to come!
Cherie Pentz
Feb 03, 2018
Wow what a great company.My new carpet looks wonderful.Cant even tell there is a seam in my large room.Sales person was great.Everything was done on time .AAA+
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Naomi Yinuo Tao
Jan 28, 2018
Can’t recommend their design consultant Sam Lute enough — very knowledgeable and a joy to work with!
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Responded on: Jan 28, 2018 04:00 PM

Hi Naomi, Thank you for the positive remarks. We will make sure to let our sales manager know how good of a job Sam did for you! Enjoy your new floors.
David Madjoff
Jan 27, 2018
The carpet guys have great products,our installation of carpet and flooring looks great!! Marcus T. Did our flooring,Marcus and his helper were great-thanks again!!
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Responded on: Jan 28, 2018 04:00 PM

Hi David, We're so glad to hear you are happy with your floors. We will let our installation office know that Marcus did a great job for you. Enjoy your new floors!
Nichole Tilley
Jan 25, 2018
Marcus did an awesome job on our linoleum install. Any other work we need done we're definitely calling the carpet guys
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Responded on: Jan 24, 2018 04:00 PM

Hi Nichole! We're so glad to hear you enjoyed our services. It was a pleasure serving you and we look forward to serving you in the future.
Angie Black Scott
Jan 21, 2018
We were so grateful to have Marcas Tucker put in our new laminate flooring this past week. He was very pleasant, worked hard for 2 full days, and did an awesome job. Thank you Carpet Guys!! :)
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Responded on: Jan 21, 2018 04:00 PM

Hi Angie, Thank you for the positive remarks. We will make sure the installation office know how good of a job he did for you! Enjoy your new flooring for years to come.
Marcy King
Jan 16, 2018
Awesome product of textured laminate and carpet. Great quality, great price.
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Responded on: Jan 16, 2018 04:00 PM

Thank you, Marcy, for your kind words. We're happy to hear you enjoyed our services, and we look forward to helping you more in the future.
Diana Morales
Jan 03, 2018
Amazing company!
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Daniel Clark
Jan 03, 2018
Awesome experience from start to finish. Getting an appointment was easy and they were very accommodating. My sales guy Jamie measured my house in record time and listened to all my family's needs to give me the best recommendations. We received better carpet and pad than the other 4 people we had quote and for considerably less money. We had carpet installed next day! Next freaking day! Amazing. No mess left at all and even received a hand written note the next day. World Class experience all around. I wish I could have this type of experience with every contractor!
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Samantha Kay
Jan 03, 2018
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Responded on: Jan 02, 2018 04:00 PM

Thank you for the 5 star rating. We appreciate your feedback very much. The carpet Guys, LLC.
Jason Desentz
Jan 03, 2018
What a wonderful experience. Our sales guy Jeff Pascal was fantastic to work with and was not pushy at all. He was very accommodating and professional. Our installers (Can't remember their names at the moment , sorry) who did just our first and second floors were fantastic and so polite. I appreciate their kind manners and the care they took moving our personal items out to place down the new carpet. They even took the time to explain to me some of our previous issues with our prior carpet. They took all of our old carpet out to the curb for us and bundled it up nicely so the trash collector can take out. They are still coming back out to replace our basement carpet and lay down vinyl floor for our bar area. Look forward to seeing the same quality as we have already experienced. Thanks all and keep up the great work.
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Shelley Kunin
Jan 03, 2018
Jeremiah, Larry and John were my crew. Very satisfied with their workmanship, clean up and timeliness of the install. Not much more to add, except for them being extremely polite.
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Jennifer Matz
Jan 03, 2018
We had an excellent experience with the Carpet Guys. Upon having to evict some tenants from our condo, we were upset to find that they had destroyed the carpet from wall to wall with stains that were unable to be removed by professionals. So, we called the Carpet Guys. Our salesperson, Maz, arrived on schedule on a Saturday morning, the day after a snow storm. He brought samples and we were able to pick one out in the trendy color we were looking for. He worked with us on price and our material and installation price was much lower than pricing for a lesser grade carpet from Home Depot. The installation crew was just as good. They were prompt, cleaned up after themselves, and were in and out in no time. The carpet looked beautiful and it was a relief to have it cleaned up. We would highly recommend this company. It is also nice to use a local company vs. big box and have such a great experience. We will definitely call them the next time we are in the carpet market.
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Julie Solomon
Jan 03, 2018
This review is long overdue. First, we were doing a renovation to our new house, and to show how great customer service is, we changed our install date too many times to count. It was never a problem. The day of the install the team showed up when they said they would, I even got a phone call when they were 45 minutes out. Everyone was polite and they said if we had errands to run we didn't have to be present. They also gave us a call when they would be done in 45 minutes so we could get back. They finished in a great time, and everything was perfect. Ron (I believe was his name) was very nice and made sure we were happy with everything. The Carpet Guys beat the price of competitors, had a great team, and did a beautiful job. We are very pleased!
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Jalonne White-Newsome
Dec 23, 2017
In a world where customer service is usually lacking, I am very HAPPY to say that we had a wonderful experience with The Carpet Guys from start to finish. After having a couple of discussions with your service technician Tara, I made up my mind ONE week ago to go ahead with the installation. She came to my home on her day off to re-measure, provide quote and schedule my installation before the holidays which was terrific! And the rip and installation crew of Jesus Hernandez and team were awesome! They had a great attitude, very helpful in moving furniture and other things they didn't have to do; they made sure to double check that the carpet we had was the correct color; they were nice to my children and our multiple pets! They were timely, efficient and finished ahead of time...which is wonderful during this busy time! Again, it's hard to find good, quality, people who our honest, willing to help and actually care about the work and product. I wouldn't hesitate to do my install with Carpet Guys again, as long as we can have Jesus Hernandez and his crew! Take care and happy holidays :)
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Sabrina Ross-Jackson RN
Dec 03, 2017
This will be my second time doing business with the carpet guys. Ed & buddy just laid my carpet in my home. Ed was really a sweetheart ! Really nice guys!!! Would highly recommend the carpet guy!!!
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Responded on: Dec 03, 2017 04:00 PM

HI Sabrina, Thank you so much for the positive feedback. We're so glad you are happy with our service. Enjoy your new flooring for years to come.
Lynn Cannon Johnson
Nov 30, 2017
Just wanted to let everyone know we had Jesse, Simon and Freddie this evening!!!!!! Worked hard all day here it is almost 10:00 and they just left!!!!!! Great job carpet looks wonderful!!!!! Would highly recommend them!!!!!!
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Responded on: Nov 29, 2017 04:00 PM

HI Lynn, Thank you so much for the positive feedback. We will make sure to let our installation office know how well the installers did for you. Enjoy your new carpet for years to come.
Mark Adams
Nov 22, 2017
We are very happy with our install job yesterday. Our installers, Jesse and Simon arrived as scheduled and worked hard all day. So far, the worksmanship appears to be very good, and the padding/carpet feels and looks great. Jesse and Simon were professional, polite, and concerned with the quality of their work. I've got a couple of wall blemishes to fix up but they were expected with all the furniture moving necessary to perform the install. The Carpet Guys provide a checklist to review regarding the installation, and the points are all reasonable. I can only suggest that they remind the homeowner(S) to review it again, when the installation schedule call is made to the customer. If there was one thing to nit-pick, it would be the appearance of the seams but I'm not so sure that the style of carpet we chose could have been joined any better. Overall for us: a reasonable price, excellent experience, and happy customers. Now to see how durable the Mohawk carpet is.
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Responded on: Nov 21, 2017 04:00 PM

Hi Mark, Thank you so much for the positive remarks. We're glad to hear you are happy with the installation of your new carpet. We will make sure to let our installation office know how well the installers did for you. Enjoy your new carpet for years to come!
Maureen Carty Kozlowski
Nov 07, 2017
We just had much of our house carpeted. The salesperson was polite and knowledgeable. The installation team, led by Jesse Sanchez, did an excellent job. They were very polite, punctual, and hard-working. I'm very pleased with the finished product.
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Responded on: Nov 06, 2017 04:00 PM

Hi Maureen, Thank you so much for the positive feedback. We will make sure to let our installation office know how well the installers did for you. Enjoy your new carpet for years to come.
Lizzette Hollingsworth-Gunkel
Nov 05, 2017
Had jesus hernandez n jonathon juarez come out to do my mother's carpet installation....let me tell you...they were not only effiecient...but patient with my mom who is 85 years old....they treated her like family....they did not stop working....i felt bad for them n bought them pizza n refreshments....jesus' organization n quick thinking outside the box to accommodate my mother was impressive....detail n workmanship was outstanding....they cleaned up n even followed me to my house to discard the old carpet becuz my mother's condo wouldn't allow them to discard in the condos dumpster....thank you jesus n jonathon....as promised....here is your rating...A+ Hardworking n dedication....carpet guy owner....take good care of them...hard to find hard working men like these....seriously....nonstop! Ill be asking for him on future carpet jobs
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Responded on: Nov 05, 2017 04:00 PM

Hi Lizzette, Thank you so much for the positive remarks. We will make sure to let our installation office know how well the installers did for you. We're so glad you are happy with our service. Tell your mom to enjoy the floors for years to come.
Paul Weiland
Oct 29, 2017
Except Joe wasn't with me I'm sure it was my son. Joe Zago is all about customer service. I have known and worked with Joe for over twenty years. When you are in a service related business you learn unfortunately you can't please everyone. Joe will personally go the extra mile he is a rare owner who genuinely cares about you, the customer. A very hard thing to find in todays world.
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Peggy Gordon
Oct 21, 2017
The job was done right on time. Respectful and did a wonderful job. Jesus went above and beyond to solve some problems. Thank you very much!
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Responded on: Oct 22, 2017 05:00 PM

Hi, Peggy! Thank you so much for the positive remarks. We are glad that you are happy with our service. Thank you for your business. We hope you enjoy your floors for years to come.
Mary Catherine LaFrance
Oct 19, 2017
Marcus and his team worked very hard putting ib some long hours too. They removed all the old carpeting throughout our house and installe d laminate and molding on tge ground floor. It looks great. Thanks carpet guys!
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Responded on: Oct 18, 2017 05:00 PM

Hi, Mary! Thank you for the positive remarks. We are glad that you are happy with your flooring and our services. It was a privilege serving you.
Karen Johnson
Oct 16, 2017
Wonderful selection. Great service. I highly recommend this company.
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Euralia Michele Craig-Spivey
Oct 14, 2017
I had a very positive experience with The Carpet Guys; from beginning to end. I needed new carpeting in my family room ASAP. The salesman, Joel, made me feel important, he understood my carpet needs and was respectful of my time and budget. I never felt rushed or pressured. The installers, Jesus and Jonathan, were awesome, as well. They were very timely, professional, respectful and seemed interested in my overall satisfaction. I need to replace the carpet in the rest on my house and I will definitely be using this company again.
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Responded on: Oct 15, 2017 05:00 PM

Thank you so much for the positive feedback. We will make sure to let our installation office know how well the installers did for you. We're so excited to hear you are satisfied with our service and team. Enjoy your new carpet!
Nathaniel Winn
Oct 10, 2017
Recently had a vinyl flooring and carpet install performed. Quality materials and a talented professional staff - I highly recommend this company to anyone seeking new flooring. I will happily use them again in the future!!
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Responded on: Oct 09, 2017 05:00 PM

Thank you so much Nathaniel, We appreciate the positive feedback. We're very happy you are satisfied with everything. Enjoy your new flooring!
Minnelli Liza
Oct 08, 2017
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Bruce Cobb
Oct 06, 2017
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Denis Celic
Oct 06, 2017
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Drita Kalaj
Oct 06, 2017
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Dewitt McGowan
Oct 01, 2017
The Best service ever Empire don't even compare Gus you and your team are he greatest
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Responded on: Oct 01, 2017 05:00 PM

Thank you so much for the wonderful review, Dewitt! We are happy to hear you are satisfied with our services.
Bailey Hinman
Sep 25, 2017
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Lisa Buonerba
Sep 21, 2017
Jessie and 4 man crew came and worked fast and furious all day. They were professional, polite and neat. When there were decisions to be made Jessie presented options but never assumed or took short cuts to be done early. His crew had great team work effort and spoke perfect English and perfect Spanish. Thx Jessie, we are very pleased.
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Responded on: Sep 20, 2017 05:00 PM

We're so glad to hear you're pleased with our services, Lisa! We hope you enjoy your new floors for years to come!
Lisa Damon
Sep 10, 2017
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Penny Hamilton
Sep 06, 2017
Sam was so nice and knowledgeable! He was so patient and didnt rush us into any decisions. Thanks Sam, hope to cross paths with you again!! Sold!!
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Responded on: Sep 05, 2017 05:00 PM

We're so glad you enjoyed your time with Sam, Penny! We look forward to servicing you further and hope you enjoy the rest of your time with us!
Borce Josevski
Aug 31, 2017
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Marvin Audisho
Aug 19, 2017
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Kimberly Lewis
Aug 11, 2017
Ramon was awesome! He was prompt, friendly, and got the job done quickly. I would definitely recommend using carpet guys, and if you do, request Ramon!
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Responded on: Aug 20, 2017 05:00 PM

Thank you so much for the kind words, Kimberly!
Shelby Hansen
Aug 09, 2017
Complete and true professionals wouldn't go anywhere else. Had a great experience
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Responded on: Aug 08, 2017 05:00 PM

Thank you so much for the wonderful review, Shelby!
Michelle Balent
Aug 08, 2017
Brad & crew were FANTASTIC! Easy to work with, explained everything, very considerate, always came or called when they said they would. This was one of the easiest home projects we've had done thanks to their professionalism. If I could offer one critique, it would be that I wish the salesman had a little more installation insight. Knowing what I know now, I may have chosen a different product for my staircase. Overall a very positive experience.
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Responded on: Aug 07, 2017 05:00 PM

Thank you for the wonderful review as well as your critique, Michelle! We appreciate your feedback and hope that you enjoy your new flooring for years to come.
Meredith McCutcheon
Aug 07, 2017
We had carpet installed by The Carpet Guys on Friday. A few hours after installation, we noticed that there was a hard spot (turns out the installers left a piece of plastic under the carpet)...and I wasn't thrilled with how visible one of the seams was. I called on Friday afternoon, assuming it would be a few days before they could get someone out to take a look. But no... they had a crew out right away this morning to fix the issues. No push back. I would highly recommend The Carpet Guys!
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Responded on: Aug 07, 2017 05:00 PM

We're so glad we could fix the issue you experienced in a timely manner, Meredith. Thank you for the wonderful review and your patience!
Mariah Jackson
Aug 04, 2017
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Laura Yascolt
Jul 31, 2017
My condo unit had not been updated in about 50 years, so as you can imagine there were quite a few obstacles to overcome. Nick went above and beyond to ensure everything went smoothly. He installed the most beautiful vinyl wood planks in my entryway, hallways, kitchen and dining room. I could not be happier with the results. Nick was very professional, friendly and I would recommend him to everyone
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Responded on: Jul 30, 2017 05:00 PM

We're so excited to hear you are satisfied with us, Laura! Thank you so much for your business and the wonderful review. Enjoy your new floors!
James Katherine Freeman
Jul 29, 2017
I can't even begin to express my gratitude to this company from beginning to end. My mother passed 6 months ago and we are selling due to my 83 year old father can no longer maintain the house. The Carpet Guys were our 4 th estimate. The salesman Joseph Leduke was outstanding. He was patient and listened to dads entire life story. Mr. Leduke had dad laughing so hard he was crying which is very rare these days. The installers treated the old furniture as if it was brand new and there own. Even moved something in another room to his room (which had nothing to do with the carpet job) because they realized it meant something to my dad. From the initial call, to the carpet completion everything was top notch. Your staffs kindness and professionalism made our difficult situation go much easier. Thank you. Respectfully, The Freeman Family.
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Responded on: Jul 30, 2017 05:00 PM

It was an absolute pleasure serving your family! Thank you, Freeman Family, so much for your business and the great review.
Jo Ann Collins
Jul 28, 2017
The Carpet Guys is a fantastic Company. Our installers Ron, Tony, and Jermaine were fabulous. We had both carpeting and laminate flooring installed and their work was awesome. We couldn't have asked for nicer guys; they were professional, they had wonderful personalities, and they were a pleasure to deal with. I would definitely recommend The Carpet Guys.
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Responded on: Jul 27, 2017 05:00 PM

We are so excited to hear that you are satisfied with us, Jo Ann! It was a pleasure serving you!
Flo Carrier
Jul 24, 2017
Nick from The Carpet Guys installed our kitchen laminate flooring. We are very happy with the results. Nick was efficient and thorough. We would recommend Carpet Guys to others. We checked out several competitors. Nick you did an awesome job. Love it!
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Responded on: Jul 23, 2017 05:00 PM

Thank you so much, Flo, for the fantastic review. We will be sure to let Nick know of your kind words. It was wonderful serving you!
Ron Farnstrom
Jul 22, 2017
Our carpet turned out great! Jesus and Carlos were quick and professional.
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Responded on: Jul 23, 2017 05:00 PM

Thank you, Ron, for the great review. We're so glad to hear that our installers did a wonderful job for you and it was a pleasure serving you!
Darla Oyama
Jul 20, 2017
5 stars...to product and especially the installers, Marcus Tucker & Gary! We had new carpet installed in 3 bedrooms, a hallway, & living room, and sheet vinyl in the kitchen. These guys were pleasant, professional, and extremely hard-workers!! Carpet installation looks fabulous! Quality of materials also gets high marks (we chose 8# pet-friendly padding and Dreamweaver Pet carpeting) 2 stars for the management & sales. basing our review on our experience Robert, the salesman, and Dave the installation manager, Dave! These two were the source of much anxiety & frustration! Robert talked a good game, asked us to be upfront with him, then proceeded to talk extensively about the contests/trips he is working to win (Boston this year) & spent significant time telling us what a great company it is to work for, how they take employees & their families to Cedar Point, etc. That's all fabulous for the employees and smart for the employer (to retain talent), but is honestly pretty irrelevant to the customer. Robert said they could install next day, but then changed his story to "the color you picked is so popular it isn't in stock" so it could be installed in 2-weeks. That was fine, we had no problem waiting. He called into the office to schedule our installation, gave us the date (one day), and explained there would be 2 crews coming, 1 for vinyl flooring, another for carpeting. We received the standard "reminder" call on Friday confirming we'd be ready for Monday's install. NO ONE ever mentioned the job would take more than the one day; remember, we were anticipating 2 crews, to do the job on the scheduled day. Imagine our surprise when we not only learned that Marcus & Gary were the ONLY installers, but that it was planned they would be here over 3-days! Hey Carpet Guys ...the customer NEEDS to know this in advance...at least those of us who have jobs of their own! Our calls to the office, general manager, and salesman were all met with an attitude of "you should've know" (HOW? We were told ONE day! We have not had flooring installation done for 15+ years, we only know what you tell us!). So, we call the office in a panic because we have not made arrangements to be at home for 3-days...so what'd they do: contact the installers and tell them to hurry (i.e. Management dumped all pressure onto these 2 guys...who busted their butts, never taking a break, and working 12-hours on Monday)! During the installation process, we requested the installation manager, Dave, come look at a several areas of concern with the vinyl flooring in kitchen (2 corners had torn, a rip occurred while returning the refrigerator, and a terrible seam placement). Dave tried to blow us off by saying he'd have them "patch" the tears by cutting out squares (aka result would mean even more seams). We refused to accept this and were finally told they would replace the vinyl (now stretching into 3rd day). In summary, the lack of honest information upfront led me to miss a day of work, then I had to impose on extended family members to be at our home for another unexpected extra day. This is also unfair to the installers, as it put undo pressure on them when they are faced with angry customers. In summary: Quality of materials=great Professionalism of installers=outstanding (Marcus & Gary, you guys SAVED your saved employer's #*% on this one!!!) We would (very cautiously) recommend "The Carpet Guys", but warn you to watch out for the salesman's BS! If you have to deal with a manager, be prepared to INSIST on a positive outcome!
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Milletta Gibbons Woods
Jul 20, 2017
Although I had a few "hiccups" initially, the outcome was satisfying! Jesse was my installer and he and his crew were very patient, kind and went above and beyond to make sure that I was COMPLETELY satisfied during and after the WHOLE house job! I would highly reccommend Team Jesse and would specifically ask for them on another job or for referrals!! They did an AWESOME job!!
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Erin Matt Bates
Jul 19, 2017
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Responded on: Jul 19, 2017 05:00 PM

Thanks for the great review, Erin!
HU-5786885
Jul 19, 2017
Although I had a few "hiccups" initially, the outcome was satisfying! Jesse was my installer and he and his crew were very patient, kind and went above and beyo...
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Erica Gearns
Jul 18, 2017
Everyone that we worked with at the Carpet Guys was great! Jesus was the one who installed my carpet and he did a fabulous job! My house looks so much better! Thanks Carpet Guys!
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Responded on: Jul 17, 2017 05:00 PM

Thank you so much, Erica, for the privilege of serving you. We are more than happy that you loved our services and your new carpet! Enjoy it!
Raymond Buettner
Jul 12, 2017
We recently moved to Novi and shopped a few carpet stores, including a big box store. I was told by many stores that it would be a 5-6 week wait for an install. I called "The Carpet Guys" and got next week install! Jessie and his crew showed up on time and very professional! They took exceptional care of my furniture and things. They were also very respectful in my home. Thank you!
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Responded on: Jul 11, 2017 05:00 PM

We are so excited that you chose us as your flooring installers, Raymond! Thank you for the wonderful review and the privilege to serve you!
Kelly Ray Schoenberg
Jun 23, 2017
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Misty Jordan
Jun 21, 2017
Love our carpet, they did a great job! We have no complaints we highly recommend them!
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Responded on: Jun 21, 2017 05:00 PM

Thank you so much, Misty, for your kind words. It was an honor serving you!
George Dahoud
Jun 19, 2017
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Responded on: Jun 18, 2017 05:00 PM

Thank you for the five stars, Ozzie!
Stephanie LaRosa
Jun 07, 2017
Great carpet..great company. Went above and beyond for me!
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Responded on: Jun 06, 2017 05:00 PM

Thank you so much, Stephanie, for the awesome review! It was our pleasure serving you.
Lisa Fair
Jun 07, 2017
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Jenna LaPrise
May 10, 2017
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Cindy Robinson
May 09, 2017
We had The Carpet installers here yesterday Jesus Hernandez was the installer and I have to say that he and his helper did a very nice job. They went about and ...
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Lisa Burgess
May 05, 2017
I had sheet vinyl put down in pretty much my entire house. I knew it was probably going to be some work and I was nervous about how it would look, but when Marcas Tucker came out to put it in, I asked him so, what do you think? And he was pretty much like, I got this. He was confident and professional, which put my trust in him from the minute he walked in, I knew my floor was going to look nice. Hard worker and the man doesn't even stop for a break. Same with his partner. I`m sort of shocked at some of the reviews of people upset about installation days being moved around. Mine had to be moved a few days because my flooring was still in production, I didn't really see the big deal. Some people will just never be happy with anything. I also wanted to give a big shout out to the owner of this company. I am a talker and like to make conversation, when asking about your company, every single employee had nothing but good things to say about you, and what a wonderful person you are with a big genuine smile on their faces. It's so refreshing to find people who actually enjoy their job, and wake up excited to go to work. Whatever you are doing boss, keep up the good work. The man who removed my carpet, a great man as well. I would recommend your company to anybody, and also I have had nothing but compliments. Thanks again for quality, professionalism, and truly caring about the customer. - Lisa Burgess
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Responded on: May 04, 2017 05:00 PM

Lisa, we are so appreciative of your kind words. We're so glad that you enjoyed our services and love your new flooring. Thank you for giving us the privilege to serve you, and we look forward to working with you again in the future!
Jillian Elizabeth Nemeth
Apr 16, 2017
Carpet looks decent but the installers were yelling at each other the entire time and banged up the trim pretty good... :/
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Responded on: Apr 16, 2017 05:00 PM

Jillian, we are terribly sorry for all of the inconvenience you experienced. We will bring this up to our installation managers and do anything we can to rectify this issue.
Jason LePla
Apr 11, 2017
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Martin Sonders
Apr 09, 2017
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Bryan Chin
Apr 08, 2017
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Chrissy Dell
Apr 07, 2017
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Elizabeth Mack
Apr 06, 2017
Dave and Adam did a fantastic job...went the extra mile! Pleasant, professional and excellent craftsmanship. I highly recommend!! Thanks guys!!!
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Bobby Siekkinen
Mar 24, 2017
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Kris Diaz
Mar 18, 2017
I'm posting for my sister Kim Veil who is not much for computers or the internet. She wanted to make sure she gave a nice shout out to the customer service/install manager, Tiffany. Tiffany went above & beyond her job, ensuring my any issues and questions were handled with care and consideration. It was due to Tiffany's excellent customer service that they decided to be a repeat customer and have the Carpet Guys install the bedroom carpet as well as the living room and kitchen.
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Responded on: Mar 19, 2017 05:00 PM

Thank you, Kris, for delivering the wonderful review for Kim. It was an absolute pleasure to serve her. Thanks again!
Suzana Temelkoska
Mar 14, 2017
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Responded on: Mar 13, 2017 05:00 PM

Thank you for the great review, Suzana!
Mary Gargano
Mar 11, 2017
Was very happy with the experience; the installer was a great guy.
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Responded on: Mar 12, 2017 05:00 PM

We're so excited to hear that you were happy with our services, Mary! Enjoy your new flooring!
Daniel Clark
Mar 03, 2017
Awesome experience from start to finish. Getting an appointment was easy and they were very accommodating. My sales guy Jamie measured my house in record time and listened to all my family's needs to give me the best recommendations. We received better carpet and pad than the other 4 people we had quote and for considerably less money. We had carpet installed next day! Next freaking day! Amazing. No mess left at all and even received a hand written note the next day. World Class experience all around. I wish I could have this type of experience with every contractor!
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Responded on: Mar 02, 2017 04:00 PM

We are so excited to hear that you were satisfied with us, Daniel! It was awesome serving you and your family, and we hope you enjoy your new carpet for years to come!
Jessica Ann Gonzalez
Feb 21, 2017
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Crystal Renee
Feb 03, 2017
Very professional. Great work and fast. I highly recommend the carpet guys :)
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Responded on: Feb 02, 2017 04:00 PM

Thank you for the awesome review, Crystal!
Sarah Rose Jess
Jan 04, 2017
I would never let any other guys get close to my carpet but the carpet guys! <3 <3 <3 <3 <3 Thanks Joey for all you do for us and the community!
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Responded on: Jan 03, 2017 04:00 PM

Thank you for the kind words, Sarah! We appreciate it!
Amanda Hughes-Kerzka
Jan 04, 2017
Great company with customer orientated values. Want to make an economic difference? support Michigan small business 👍🏻 !
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Responded on: Jan 03, 2017 04:00 PM

Thank you, Amanda, for the kind words! We appreciate your review!
Reggie Aquino
Jan 04, 2017
Professional service from sales to installations.
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Responded on: Jan 03, 2017 04:00 PM

Thank you for the great review, Reggie!
Bleu Mitch
Jan 04, 2017
Met Joe briefly the other night. Very nice guy, plan to work with him in the future!
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Joey Ziggalini
Jan 03, 2017
Fast easy and painless sales process. good installation, and great follow up after a couple small hiccups. Customer service A++
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Michael Raffin
Jan 03, 2017
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Brittany Betleja
Jan 03, 2017
Perfect Job!
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Brittany Amber
Jan 03, 2017
They did a beautiful job. We had a slight problem with a border but they came out and fixed it immediately at no charge. Great co.
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RayandKathy Konti
Dec 13, 2016
Ray & I were very pleased with our carpet installers Dave and Brandon . They were professional, punctual, and very good at both carpet and flooring installation . They did a good job at cleaning up after themselves as well. We had our whole house done so they were here 5 days. Tara Lynn was also good in advising us about carpet and flooring choices.
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Responded on: Dec 12, 2016 04:00 PM

We are so happy to hear that you are pleased with our services, Kathleen! Thank you for letting us serve you and your home. We appreciate your business. Enjoy your new flooring!
Miz Kym
Dec 06, 2016
Great Job! Jessie and his team were awesome , very professional , clean ,and efficient with their work. They installed my carpet very nicely . Would highly recommend !
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Responded on: Dec 05, 2016 04:00 PM

Thank you so much, Miz Kym, for allowing us the opportunity to serve you! We are so happy to hear that you love your new carpet. We greatly appreciate your recommendations as well. Enjoy your new flooring!
Kathleen Damore
Dec 05, 2016
I had vinyl wood planks installed in my kitchen on Saturday, 12/3/16. The installer, Marcas Tucker, was outstanding. He was extremely professional and exhibited perfectionism with regard to the installation. It didn't matter to him how long it took but that it was done right and looked perfect! I am extremely happy with the floor and would recommend him any day of the week! Kathleen D.
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Responded on: Dec 05, 2016 04:00 PM

We are so happy that you enjoy your new vinyl plank, Kathleen! Thank you for the kind words. we truly appreciate it.
Andrew Ryan Counihan
Dec 02, 2016
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John Montgomery
Nov 30, 2016
Great company and leadership! You can't lose when you call The Carpet Guys!
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Responded on: Nov 29, 2016 04:00 PM

Thank you so much, John, for the awesome review!
Steve Dhondt
Nov 30, 2016
I recommend all my friends and clients to the carpet guys! Never once heard anything but excellent communication and workmanship!! Got give credit to Tommy and Joe, you have built a great business by putting customers first.
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Responded on: Nov 29, 2016 04:00 PM

Thank you very much for the kind words, Steve!
Marquis Williams
Nov 30, 2016
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Kells Breeze
Nov 20, 2016
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Gina Lipinski-Gonzalez
Nov 07, 2016
Fernando is amazing!!! Very nice guy, professional and knows what he is doing. Keep that guy on your team and you will continue to have happy customers!!!!!
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Matt Erickson
Oct 26, 2016
I just moved into a new condo and wanted to get new carpet before moving in all of my furniture. I had heard the Carpet Guys were much higher quality and cheaper than Empire. The carpet I picked is high quality Shaw brand carpeting and my rep Tara Lynn did a great job of providing me with some very versatile recommendations that would fit my color palette. I couldn't be happier with it. The installation guys were very efficient and even helped me reroute some cable wiring to accommodate the layout of my home office. From start to finish, a great experience! Thank you.
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Responded on: Oct 25, 2016 05:00 PM

Thank you so much, Matt, for the review. We appreciate your business and are very happy that you loved the experience!
Judy Volker
Oct 22, 2016
Our salesman was Jason Whitford and he was excellent (!) - not high pressure, didn't try to upsell us, knowledgeable and helped to get a competitive price. Installation was Leonard and team and they did a great job - arrived before scheduled time, cleaned up after themselves and even helped me get electronics hooked back up and a bed back up even though it wasn't their job to do so.
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Responded on: Oct 23, 2016 05:00 PM

Thank you, Judy, for the wonderful review! We are so happy you enjoyed our services and your new flooring.
Chris Kearns
Oct 12, 2016
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Larry Shy
Oct 12, 2016
Fantastic company! Finally a company that delivers great product and great service for a great price!
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Responded on: Oct 12, 2016 05:00 PM

Thank you, Larry, for the kind words. We appreciate that!
Megan Aniel
Oct 12, 2016
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Cynthia A. Derington
Oct 11, 2016
My sales person Tara was wonderful and did everything to help me reach my goal and budget. We made the sale on 9-30 and it was installed on 10-5. I had asked for installation to be after 2:00pm however they came in the morning so they went and did another job and came back. I was told that I would get a call before the installation and that did not happen. Had they called they could have be reminded that no one would be at the house till after 2:00 pm. The two doing the installation were very professional and I was very happy with the clean up. I have never had installers vacuum the carpet after installing. THEY DID! When I am ready for carpet I will call them again.
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Responded on: Oct 12, 2016 05:00 PM

Thank you so much, Cindy! We are sorry for the small hiccup that happened, but we're glad that you are happy with our services. We look forward to servicing you again!
Felecia Lynn
Sep 30, 2016
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Karen F Malone
Sep 11, 2016
I had a great sales experience with Maze...we sat on the floor and figured out the exact laminate for me! I could only be happier when Ron and Tony showed up on time and ready to get it done! They put my flooring down professionally and cleaned up after themselves. I absolutely LOVE my professionally installed...perfectly mitered new floor. THANK YOU CARPET GUYS MAZE. RON AND TONY FOR A JOB WELL DONE. I WOULD RECOMMEND YOU OVER AND OVER AGAIN! THANK YOU. IM DELIGHTED.
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Responded on: Sep 11, 2016 05:00 PM

Thank you for those kind words, Karen. We are very happy that you are satisfied with our services and your new flooring. Please and thank you for recommending us! We truly appreciate that. Enjoy your new flooring!
Kim Barker
Jul 23, 2016
My carpet looks awesome and Mike the installation guy was so nice! Great job!
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Responded on: Jul 24, 2016 05:00 PM

We are so glad that you are satisfied with your new carpet, Kim! It was a pleasure servicing you! Make sure to send your friends who need carpeting our way.
Colleen Kiley Kelley
Jul 20, 2016
Joe and his entire team went over and above to get us straightened out and carpeted. I am a repeat customer, and this time it was very, very Complicated. They deserve praise, and will take care of you. Joe himself will attend to you, top to bottom they all work hard and do everything they can for you. Call them up.
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Responded on: Jul 19, 2016 05:00 PM

Thank ypu very much Colleen, I very much appreciate the feedback and am happy that we were able to earn not only your business, but your respect and praise as well. Thank you again. Sincerely, Joe Joseph Zago
Brittany Weigel
Jul 19, 2016
The carpet guys did a wonderful job in my basement! The installation was flawless and they work with you, whatever your request may be. Very friendly staff and great product at a great price. Very pleased and will be calling them the next time I need flooring!:)
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Responded on: Jul 19, 2016 05:00 PM

Thank you very much Brittany, we appreciate the business as well as the fantastic feedback and high recommendatuons. I can not personally thank you enough. Sincerely, Joe Zago
Judy Colgrove-Piontkowski
Jul 09, 2016
My mother, had carpet installed today and just loves it! Everyone I dealt with, from the first phone call to the installation, have been great. I wasn't there today, but my mom said that Brad and (she forgot the other young man's name) did a great job! We would highly recommend your business.
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Responded on: Jul 19, 2016 05:00 PM

We greatly appreciate your business and also the helpful feedback. Thank you Sincerely, Joe Zago
Tracy Withers
Jun 25, 2016
Our salesman, Denny, was awesome! Our vinyl floor installer, Mike, did an amazing job on our floor and our trim work was perfect! Thank you Carpet Guys....we are very satisfied and will be using you again for our carpet installation!
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Responded on: Jun 24, 2016 05:00 PM

Thank you so very much Tracey for taking the time to share your feedback in this public forum. Many times customers don't take the time to share their good experiences but whenever something negative happens it's almost always shared in a very large public way and the other 99% of the times when jobs go great , the greatness is often swept under the rug and not mentioned. So sincelery, thank you genuinly very much for taking tge tine out of your day to recognize my guys for rheir hatd work, it rrally means a n awful lot. The most important thing though is your satisfaction and I'm very happy to hear that you were not only satisfied with your Design Consultant, but also very satisfied with the installation crew that did your installation work as well. Thank you so much for choosing The Carpet Guyd. We are honored and proud to know that you chose us over anybody else and are even more happy to know that you will trust us again with future business and will recommend your friends and family to us as well. That is the best type of thank you on Earth and I really appreciate the recognition. Thank you again and have a great 4th of July holiday coming up. Sincerely, Joe Zago.
Marty Fleszar
May 11, 2016
Can't say enough about the great service and the quality carpet we got from the Carpet Guys! We got excellent carpet at a great price and the sales team was very knowledgeable, professional, and helped us get great carpet within our budget. I would highly recommend the Carpet Guys!
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Responded on: May 10, 2016 05:00 PM

Thank you so much for the kind words, Mr. Fleszar. We are grateful for your business and hope to work with you in the future.
Jen Smith
Apr 30, 2016
There was a minor setback on the day of my installation which had left me pretty upset and I was convinced I had made a huge mistake in having carpet for my stairway installed by Carpet Guys. They proved me wrong! Shawn, the installation manager, drove out to my house within an hour of my call to customer service to resolve the issue (on a Friday afternoon) and then fit me back into their schedule three days later...(first thing on a Monday morning). But that was just the beginning. Shawn sent out a new installer named Fernando on the second trip - who has just absolutely gone above and beyond with his customer service. After he installed the carpet on my stairway I had to have a contractor come out to make some repairs to my stairs and the contractor ended up needing to loosen the carpet. Fernando fit me into his schedule AGAIN and made a second special trip to my house - from another job site in Ypsilanti!! (I live in Shelby Township)- and re-did the section of carpet the contractor had loosened up. They were both incredibly polite, professional and courteous! I've dealt with a variety of vendors for various home improvement needs through my years of homeownership and I can genuinely say I don't think I have EVER had a company so committed to their customers. The price was great, the quality of the carpet was great, being able to make a selection at home and not having to drag my toddler to the store - phenomenal. Their customer service - PRICELESS.
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Responded on: Jul 19, 2016 05:00 PM

Thank you for allowing us to service you and for your patients during the proceas. Sincerely, Joe Joseph Zago
Martin Janni
Apr 26, 2016
Jamie came by and gave a professional and cost effective estimate thanks a lot carpet dudes!
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Responded on: Apr 25, 2016 05:00 PM

So glad you were pleased with us, Martin! We look forward to working with you further.
Proud Detroiter
Mar 31, 2016
The installers just left our home and I couldn't be more pleased from start to finish. Customer service was as good as it gets. In home sales was the perfect w...
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Anna Iacobelli Crocenzi
Mar 28, 2016
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Susie Que
Feb 18, 2016
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Responded on: Feb 17, 2016 04:00 PM

Thank you so much for the good rating. We appreciate it!
Lori Stull
Jan 14, 2016
We just had carpet and laminate installed by The Carpet Guys. From the design meeting through installation, they did a fabulous job! We couldn't be happier with our new floors!
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Responded on: Jan 13, 2016 04:00 PM

We are so happy that you are enjoying your new flooring! If you would like us to showcase your floors on our facebook page, send us some photos to dfarnquist@gmail.com
Tracy Bradly
Jan 04, 2016
I was happy with The Capet Guys because they gave me a fair price and were able to install my new carpet before Thanksgiving when other places gave me the run around. the installers were helpful and the job went well.
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Responded on: Jan 02, 2017 04:00 PM

Thank you very much!
Theresa Grayville
Jan 04, 2016
Just a really fantastic experience all throughout. The sales people, the office staff, the installers, perfect!
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Responded on: Jan 02, 2017 04:00 PM

Thank you Theresa!
Leen Designs- Decorating Den Interiors
Dec 29, 2015
I am an interior designer and owner of Leen Designs - Decorating Den Interiors. I worked with the carpet guys on few of my projects.. They are very professional...
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Theresa Grayville
Dec 19, 2015
The Carpet Guys did all of my new carpet and did a superb job from beginning to end. I am more than satisfied.
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Ted Busman
Dec 15, 2015
I am pleased with the outcome of my carpet installation from the Carpet Guys.
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Sara Bentley
Dec 15, 2015
Our experience with The carpet guys was outstanding!! John Kohler is not only a great design consultant, but a all around nice person!! From purchasing our new carpet to installation, everything went so smooth. We will always recommend them, we could not be more pleased! Thank you!
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Responded on: Jul 19, 2016 05:00 PM

Thank you so much for the business and for the awesome feedback. I'm really happy to hear so many great things about my staff. I am proud of them all. Thank you once again. Sincerely, Joe Zago
Sharie Wachlarz Vilk
Dec 15, 2015
I have worked with Joe Zago and The Carpet Guys team for over 3 years. They are a solid company that treats consumers how they would want to be treated You can tell that every person there loves what they do and that joy carries over to their work. Hands down, BEST carpet company to work with!!! Focused, professional and honest. No surprise they were voted #1 Carpet Dealer in 2014 & 2015. On a personal note ... Joe Zago is probably one of the nicest people I have had the pleasure to work with. His generosity towards his staff, the community and his colleagues is incredible. He knows the success to a company requires a great team. Joe Zago is the leader of that great team.
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Bobby Anderson
Dec 15, 2015
I had a really good experience with the folks at The Carpet Guys. After having both Empire and Art Van come out and give me a big on new carpet and high pressure the crap out of me, I was very relieved when Mazin from The carpet Guys came to my home and gave me what I beleive to be a fair price. The install just got done a couple hours ago and it went perfectly and i am very impressed with the level of service i was given.
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Tracy Bradly
Dec 15, 2015
I had The Carpet Guys install carpet for my home in Warren, MI and had a really great experience. The buying process was easy and pressure free. the prices seemed in line with what i researched online and much cheaper than a couple other quotes. The level of personalized service was what really made them stand out though way above what i had expected and I am very happy I chose to use The Carpet Guys. The installers were friendly and professional. they even moved my furniture for me and vacuumed up when they were done working.
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Chris Young
Dec 13, 2015
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Vince Merditaj
Dec 11, 2015
I had a problem but now they came back and fix my issue thank you so much things happen. So again thank you so much
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Becky Brooks
Dec 09, 2015
From the time John (the design consultant) came to our house to the installation of our new carpet, I was amazed at how friendly and hardworking this company truly is. They strive to make their customers happy & did an awesome job on our carpet. I'd highly recommend anyone looking to have carpet installed to call this family owned, wonderful company! They got 5 stars from me.
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Responded on: Jul 19, 2016 05:00 PM

We very much appreciate you and all of your kind feedback. Thank you. Joe zago
Bryan Smetanka
Dec 02, 2015
Amazing company to work for and the attention to detail and each customer can not be topped. Truly a blessing to work for an owner that cares about his employees and the community as much as he does. He is always giving back! Thanks Joe Zago!
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Beverly Kimmel Steel
Dec 01, 2015
2 bedrooms and stairs carpeted in 5 hours. Cleaned everything up, moved furniture back that was too heavy for me. Cal and Wally - great job.
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Joseph Wagner
Nov 29, 2015
Great company!
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Francie Queener
Oct 08, 2015
Only The Best that's all I can say! Love their work and great prices❤
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Colleen Jones
Sep 05, 2015
The carpet guys were very professional in there appearance, manners and great work demeanor. Cleaned up and discarded any left over flooring and carpet... Fin...
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Danielle Stevens
Jul 01, 2015
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Shaharra Ivy Sweetie
Jun 29, 2015
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Ismaila Diop
Jun 28, 2015
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Jamie Doetsch
Jun 25, 2015
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Switch Detroit
May 22, 2015
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Rana Kashat
May 10, 2015
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Mary Ruzanski
Apr 11, 2015
The best place to work! Happy employees = happy customers!!!
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jsg1818
Mar 15, 2015
Great selection of flooring, from tile to hardwood. Professional company and good service. Would recommend for any flooring project/remodel.
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Detroit Switch
Mar 11, 2015
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Joey Zego
Mar 11, 2015
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clock655321work
Feb 11, 2015
I hired The Carpet Guys to install flooring in my new home in Michigan. The sales representative was more like a designer and helped me pick the right carpet t...
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James Silver
Feb 10, 2015
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linmex
Feb 03, 2015
I work with Tommy Kash at The Carpet Guys for all the creative we use for The Carpet Guys advertising. Tommy is very responsive and meets deadlines which is c...
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Brandon Lederer
Jan 04, 2015
The Carpet Guys do great work and are very reasonably priced compared to most other shop from home flooring stores.
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Responded on: Jan 02, 2017 04:00 PM

Thank you for your kind words. If we can be of any further assistance, please don't hesitate to call us at 800-375-7847.
Dolly Girard
Dec 16, 2014
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Gabriel Rice
Dec 04, 2014
The Carpet Guys put the finishing touches on my basement turned home theatre. Incredible price, and way better service than I could have imagined from the salesman and the installers.
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Mitch Jaw
Dec 04, 2014
Intriguing yet boisterous, these carpet merchants are in a league of their own. #Bravo
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Kevin Lee
Dec 04, 2014
What a great American success story. I could not be happier with the carpet and linoleum they installed throughout my home!
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Geno Max
Nov 30, 2014
The Carpet Guys carpeted my living room, dining room and hallway this past June. We chose a luxurious red plush carpet. They did an excellent job from the installation to the finished product and the price was just right. We highly recommend The Carpet Guys for their professional service and will be calling them soon for our next project. Thanks Carpet Guys!
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svilk0726
Nov 18, 2014
I have worked with Joe Zago and The Carpet Guys team for over 3 years. They are a solid company that treats consumers how they would want to be treated You c...
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Larria Carroll
Oct 11, 2014
I met the staff, installers, sales reps, and owner last week. They were professional and completely customer oriented. I was amazed at the teamwork they showed, you don't see that a lot in businesses anymore. Keep up the great work!
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Majestic Home Solutions LLC
Oct 04, 2014
Hello, I am the owner of Majestic Home Solutions, our company does Interior Remodeling work with a main focus on Finished Basements, Kitchens, Baths and Custom...
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Tom Kelly
Sep 29, 2014
I highly recommend the Carpet Guys. They are professional, respectful and a pleasure to work with. It's obvious they will provide the best service and get you t...
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dtfarnquist
Sep 19, 2014
We had an amazing experience with The Carpet Guys. The way they handle and present themselves is very professional. The representative that came to my home was ...
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hutchison44
Sep 09, 2014
I would like to take this opportunity to express my gratitude to The Carpet Guys. I just recently moved up to MI and became a victim of "the flood". My entire...
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Tommy Kash Designs
Aug 26, 2014
The Carpet Guys made it easy for me to pick the colors and see the materials in my own home. I didn't have to leave my house to shop for carpet. They had an app...
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Holly Bear
Aug 26, 2014
Not only do they have excellent prices, but exceptionally outstanding customer service. Highly recommend!
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Nick Dawn Dutchievici
Aug 21, 2014
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Angela Drum
Jul 12, 2014
Chris & Ray did a great job on our carpet today! We're looking forward to the hardwood floor being installed next week, too.
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Carly Anne
Jul 01, 2014
Loved them. They were friendly. Got the job done fast.
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Tayter Tot
Jun 27, 2014
Joey ROCKS!
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Dennielle Moon
Jun 24, 2014
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Naomi Marouf-Mandell
Jun 22, 2014
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Alexander Šarić
Jun 21, 2014
Just an all around pleasant experience with this company. I will definitely be a return customer in the future. They're basically in a class of their own because the other companies are garbage as far as I'm concerned. Job well done gentlmen.
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John-Dawn Litteral
Jun 17, 2014
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Steve Bigdog Radosavac
Jun 16, 2014
The best! Great staff too....
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Simone Badawi
Jun 12, 2014
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Doreen Yoder Mueller
May 22, 2014
They worked with my budget, selling me some beautiful carpet and flooring. Thanks Kevin, Brad, and Efron!
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Justin Danowski
Mar 03, 2014
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Tommy Kash
Feb 18, 2014
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Stacie Fuste' O'Neal
Dec 11, 2013
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Jenna Yost
Nov 29, 2013
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Amanda DeNeef
Nov 23, 2013
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Todd Sibinovski
Nov 23, 2013
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Davide Zago
Nov 22, 2013
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Jeffrey Massella
Nov 17, 2013
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Zayne Roumaya
Oct 27, 2013
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Jason Morris
Oct 27, 2013
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Vicki Schmekel
Oct 08, 2013
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Gwendolyn Clark
Sep 05, 2013
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Joelle Jay Ostrowski
Aug 07, 2013
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