My husband and I had a kitchen floor installed 2 years ago. The workers were efficient and completed the installation professionally and the floor looked great. Earlier this year I noticed the area of the floor where my husband sat was "bubbling" and could not figure why it was just in that area. I went back to the company and inquired as to what I could do to "fix" this problem. The young lady at the front desk went in search of someone to help. A gentleman came out from an office and listened while I explained the situation. He stated that he had not seen this before and in thinking about it he thought that perhaps a chair with casters rolling over the area could be the cause. Yes, we had gotten chairs with caster last November. The chair rolling over the affected area was where my husband sat and he was much heavier than my daughter and me which would account for only that area being affected.
A technician came to the house. He very professionally assessed the problem and within two weeks the problem was resolved. There was NO CHARGE to me for this service! I was ready to pay, but was told they stand by their work and now when I am ready for new carpeting, I will very definitely be at their door.