American Carpet One
PROS: Order process was simple and hassle-free, installation was top-notch, flooring material was high quality
CONS: Door jams and stair nose pieces arrived separately from main order, one stair nose piece didn’t match the rest of the floor and it took some reordering to get a match.
My SALES person Maureen “Mo” was very patient with me. It took me more than a few months to decide on a floor and she was very generous in lending me samples to take home... On January 16, 2018 we purchased our flooring.* The paperwork was quick and the order was placed immediately. It was projected that the materials would take about a month to arrive on Oahu, so we tentatively scheduled the installation for the end of February. About 3 weeks after our purchase, I got a call from Mo that the material was in and they could install immediately. We were excited to get started, so on February 9th American Carpet began the 2 week process of removing carpet and installing engineered hard wood.
The INSTALLATION team (Aris, Arnel, Burt, JR, Erik, Jeff, Ikaika) was great. We’ve lived through renovations before and this was by far the best experience. The guys were at our home February 9-10th and 13-17th from 8am-4pm. In the mornings they were always on time (arrival was projected 8-8:30am), they worked the entire time without breaks (I think they took their lunch breaks in shifts), they kept their mess to a minimum, and always tidied up at the end of each day (when I walked the “construction site” their tools were neatly stacked to the side and there was no rubbish). The material we purchased arrived in various lengths (we didn’t know that when ordering the product), but the installers were highly skilled in laying it and the final look was beautiful.
We had a few hiccups toward the end, the door jams didn’t arrive with the rest of the shipment and had to be installed a week later and one of the stair noses wasn’t a color-match with the rest of the floor. Through it all Mo (sales) and Aris (head installer) listened to our concerns and assured us that they’d work with the supplier to find a match. It took 2 additional orders, paid for by American Carpet, and on March 5th the final piece was installed.
Overall, the quality of the flooring material and the expertise in which it was laid attests to American Carpet having been the best choice for our home renovation. I am very grateful for the positive experience and look forward to enjoying our new floor for many years to come.
*The flooring material we purchased was "Baroque Flooring" in Acacia, Natural. Engineered wood.