Due to the Covid-19 crisis, I called the company and spoke with Scott and shared with him that with my pre-condition I wanted to know when it was the best time to visit the store with the least amount of customers. He was so kind and thoughtful and encouraged me to come in at the best time. Both my husband and I visited the store the next morning and true to his word, we were the only customers. And, this allowed us to talk with him in depth of our needs to put down flooring on our newly enclosed Lanai. Scott was professional, friendly and knowledgeable of his products. He encouraged us to take a few samples home and take our time making a decision. About a week later we returned about the same time as our first visit, and, again, we were in the store solo and I felt safe. We closed the deal and he was very kind and generous with his words. Our next project is hardwood flooring for our three bedroom and we will be going back.