After years of seeing the Luna ads on TV, I now understand why they have been successful in the Chicago area. They just do carpet and flooring, so they do it well and have their own installers. We had water damage in our house and decided to finally replace the original carpet in our home. My wife and I went to the home improvement stores, but my take is they really don’t specifically focus on carpeting and the selection is limited. If you haven’t replaced carpet, it involves getting everything on your floors moved out of the way (into the basement, storage or other rooms) and it is a daunting task. We went into the Luna store in Deerfield and immediately Ken Bura was able to ask the right questions and help us navigate through a huge selection of carpet options. Smartstrand is a new DuPont carpet that is unbelievably resistant to stains and essentially the successor to “Stainmaster,” which was the gold standard in the industry for years. Ken was able to narrow or selection quickly and gave us a sample board to take home. Once we made our choice, with a pet-resistant pad and plush carpet, Ken took care of everything. What was surprising to me was the final cost was $2,000 less than what we priced at all the other stores. The installation was fantastic. That is all those installers do and they even moved our bed and side tables to another room and back so we were able to sleep in our own bed that night. The installation was clean and the guys were great. In general, I like to buy services from local companies that focus on one thing and have 15-30 years in the business.(you wouldn’t go to a generalist for knee replacement).
If you are looking at a decision on carpet, I strongly recommend Luna and ask for Ken.