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oleg k
Jul 13, 2019
I were in 5-6 flooring stores before, “Luna”, so professional staff like Heather, I didn’t see at all, she answered to all my questions, very flexible on price, and carpet guys finished everything in half day!!! Definitely recommend this store!!!
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Juan H
Jul 03, 2019
Very professional staff. They service a lot of products and name brands. The whole feel and purchase was a pleasurable experience.
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Andrew W
Jul 03, 2019
When my wife and I were looking for new flooring we were referred to Luna Flooring in Kildeer. They were great from beginning to end. We now have brand new bamboo flooring in our house and we love it. The price was more then reasonable compared to some of the other hardwood flooring contractors we contacted in Kildeer.
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binqi z
Jul 02, 2019
Very professional staff. They service a lot of products and name brands. The whole feel and purchase was a pleasurable experience.
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lu l
Jul 02, 2019
When my wife and I were looking for new flooring we were referred to Luna Flooring in Kildeer. They were great from beginning to end. We now have brand new bamboo flooring in our house and we love it. The price was more then reasonable compared to some of the other hardwood flooring contractors we contacted in Kildeer.
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John S
Jul 01, 2019
Heather has the very best customer skills and expertise. I was always promptly greeted and assisted with professionalism. Heather even suggested a less expensive tile when I mentioned “rental property “. Entire staff is so helpful, knowledgeable and friendly. A joy to work with - I didn’t even shop around because I felt they understood my needs and offered the best price. I can’t wait for my next project so I that I will have the opportunity to work with Luna Flooring again.
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Дмитрий
Jul 01, 2019
Heather has the very best customer skills and expertise. I was always promptly greeted and assisted with professionalism. Heather even suggested a less expensive tile when I mentioned “rental property “. Entire staff is so helpful, knowledgeable and friendly. A joy to work with - I didn’t even shop around because I felt they understood my needs and offered the best price. I can’t wait for my next project so I that I will have the opportunity to work with Luna Flooring again.
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Ashley K
Jun 29, 2019
Mike is awesome. Great service, great products, great prices. I'm a lifetime customer.
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Ваня
Jun 29, 2019
Mike is awesome. Great service, great products, great prices. I'm a lifetime customer.
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Logan M
Jun 28, 2019
Lots of choices of quality products to choose from at your fingertips. They will help you in matching products for your project.
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bounix m
Jun 26, 2019
Unlike the other two suppliers I contacted earlier, John from Luna Flooring took my call seriously, and quoted the material within 24 hours. He placed my order right away and kept me informed about the delivery schedule. I definitely will buy from Luna Flooring again and again!
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Jerry S
Jun 26, 2019
Unlike the other two suppliers I contacted earlier, John from Luna Flooring took my call seriously, and quoted the material within 24 hours. He placed my order right away and kept me informed about the delivery schedule. I definitely will buy from Luna Flooring again and again!
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Ольга
Jun 25, 2019
They did an amazing job with the floors at my dental office!
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Jane B
Jun 25, 2019
They did an amazing job with the floors at my dental office!
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Debra T
Jun 24, 2019
They know what they are doing. Carpet looks great.
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Justin D
Jun 23, 2019
We came in at 4:55 on a Saturday.. They close at 5 p.m. The sales rep stayed with us till 6 p.m., helping us with selections, pricing, warranty information, etc. We ended up buying about 7k worth of flooring, but we had been to several locations prior, and it always helps to know what your looking for, and also have a rep (like the one at Luna Flooring Gallery) that is knowledgeable and can help you get set up for your installation. We highly recommend these guys..
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David M
Jun 21, 2019
highly professional and knowledgeable. staff was awesome and staff was supper friendly.
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Amy N
Jun 20, 2019
Love our new floor! Dan is great and very helpful!
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Jack P
Jun 20, 2019
Great experience! Luna Flooring has a wonderful showroom with tons of options. We recently remodeled our condo and we were looking for a neutral, soft carpet. Luna Flooring helped us find the perfect carpet that would also with stand our pets. We went with a thicker padding and the carpet is so plush. We get compliments all the time in the quality and softness of our new carpet.
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Иван
Jun 18, 2019
Great experience! Luna Flooring has a wonderful showroom with tons of options. We recently remodeled our condo and we were looking for a neutral, soft carpet. Luna Flooring helped us find the perfect carpet that would also with stand our pets. We went with a thicker padding and the carpet is so plush. We get compliments all the time in the quality and softness of our new carpet.
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Brandon W
Jun 18, 2019
So happy to have found this store after a long serach. I can’t imagine a better overall experience with my carpet flooring project. Heather was a pleasure to work with, She patiently answered my questions, provided reasonable pricing, was very flexible throughout the process, and always responded quickly. The install crew did a fabulous job, very prompt, respectful, hard working, and experienced. It’s great to work with a company that values customer service and is committed to doing the very best. I would not hesitate to use them again for my next flooring project. Most importantly will recommend this place to anyone who wishes a quality product with excellent installation services.
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rinor l
Jun 17, 2019
So happy to have found this store after a long serach. I can’t imagine a better overall experience with my carpet flooring project. Heather was a pleasure to work with, She patiently answered my questions, provided reasonable pricing, was very flexible throughout the process, and always responded quickly. The install crew did a fabulous job, very prompt, respectful, hard working, and experienced. It’s great to work with a company that values customer service and is committed to doing the very best. I would not hesitate to use them again for my next flooring project. Most importantly will recommend this place to anyone who wishes a quality product with excellent installation services.
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Willie R
Jun 17, 2019
I want to thank the employees at Luna Flooring Gallery. I'm building a home and they helped me figure out my tile selections and had so much patience for me. Mike is who I worked with specifically but everyone has been kind and helpful. Thank you so mich
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Michelle C
Jun 16, 2019
It was a wonderful experience working with Luna Flooring.They are still completing their project at our facility.Great work ethics and very prompt in responding.I would highly recommend Luna Flooring.
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nouredine r
Jun 16, 2019
I want to thank the employees at Luna Flooring Gallery. I'm building a home and they helped me figure out my tile selections and had so much patience for me. Mike is who I worked with specifically but everyone has been kind and helpful. Thank you so mich
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Андрій
Jun 15, 2019
It was a wonderful experience working with Luna Flooring.They are still completing their project at our facility.Great work ethics and very prompt in responding.I would highly recommend Luna Flooring.
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Teresa W
Jun 13, 2019
This store has excellent selections; the sales associates are knowledgeable and attentive to customers. My husband and I are doing a renovation project, we came to this store per recommendation of a neighbor. John managed our account and he is always on top of things. He is patient with our needs, explaining all details; he is responsible and resourceful. Renovations can be chanlleges, John helped us overcome them. We are grateful!
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Scott F
Jun 12, 2019
So glad that we found Luna Flooring. Dan is GREAT!. He came out to the house and got his measurements. When we got to his store he had several selections for us to choose from which helped us make our decision. I am so happy with the laminate that we have. It is beautiful! The installers were also great. They did an excellent job and finished the job in only a few days.
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Russell J
Jun 08, 2019
What a great experience! The staff was extremely knowledgeable and made it easy to select my new hardwood floors. The installation team was friendly and did a great job. So happy with my new floors!
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Arthur T
Jun 06, 2019
Love this place! It's a great place for Designers! The staff is very helpful and John is amazing!
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Richard B
Jun 05, 2019
Dan is the ultimate professional and is so very responsive plus a pleasure to work with. Definitely don't get this type of service very often and made our experience of buying and getting carpet installed actually pleasurable!
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Russell R
Jun 05, 2019
Outstanding customer service and satisfaction guarantee. Luna will strive to acheive total customer satisfaction, my own personal experience. Have been a Luna customer for many years, they are the very best in the industry.
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Jennifer S
Jun 03, 2019
Mike was extremely helpful and came to measure for our carpets the next day. The installers were hard working and installed the carpet very fast. Overall this company is professional and is very deserving of the 5 star rating. Would highly recommend for all your flooring needs.
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Marie P
Jun 03, 2019
Luna Flooring did such a great job for us. Showed up on time, did professional work, Lisa is a pleasure to work with. Would definitely work with them next time I need flooring!
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Erin G
May 31, 2019
I had an amazing experience with Luna flooring. I worked with Mark Costigan out of the Schaumburg location. He was so patient with my questions, listened to what I wanted for flooring, and answered honestly on what he thought would be best for my space. The installers did an absolutely fantastic job. I live in a small condo with a lot of furniture and they moved everything so carefully and kept my entire place clean. Their workmanship is great! I am so happy with my experience!
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Amy R
May 21, 2019
Love our new floors
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julita l
May 17, 2019
very professional service ( both sales and installation) highly recommend
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James M
May 03, 2019
John was great, he listened so well that our final pick turned out to be his first pick for our project. The install crew was great, hard working and nice. Thanks so much, looks great!
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Adams J
May 01, 2019
We had a great experience with Luna Flooring! They gave us their time and attention which really reflected on their quality service and made us feel comfortable with investing our money in their flooring. We are very happy with our floors!
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Responded on: May 15, 2019 05:00 PM

Hi Jesse, Thank you for taking the time to rate us on google. It's our goal to make shopping for flooring easy & enjoyable. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Kimberly J
Apr 30, 2019
We had 1400 sq ft of lamanite flooring installed and needed to match some existing flooring. Our salesman, Mike was terrific and selected the best match! The team did a superb job on installation and was professional, courteous and meticulous. The attention to detail and craftsmanship was excellent and beyond the five star rating. I highly recommend Luna Flooring Gallery.
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Lisa E
Apr 26, 2019
Very pleased -- expert advice, on-time install and great pricing. Thank you!
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Responded on: May 12, 2019 05:00 PM

Hi Lisa, Thank you for the kind endorsement. We pride ourselves as the areas leading experts in flooring installations. We are pleased that we met your expectations! Sincerely, The Luna Flooring Gallery
Justin M
Apr 26, 2019
Huge selection, amazing prices for beautiful quality flooring and decorative tile. Will definitely be coming back.
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Julia E
Apr 23, 2019
We received a lot of useful information by friendly staff when we were at the store and the installers were friendly, professional, and neat.
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Responded on: May 12, 2019 05:00 PM

Hi Julia, Thank you for taking the time to review us on google. It is critical for us to deliver a 5-Star experience to every customer. This is not only with the friendly knowledgeable service you will receive in our stores, but also from our project managers and installers. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Maria Q
Apr 22, 2019
Had carpet installed in 3 bedrooms, one a pretty big room. They got there right on time and were done with everything in 4 hours. This included moving all the furniture and putting it back. Price was good as well as the quality work and installation, I am very happy with it. Everyone I interacted with was courteous and professional.
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Janice B
Apr 20, 2019
I worked with Rob at Luna Flooring. From the first time in the store until the installation Rob was avaliable in helping to make my selections thru the installation. The installers were on time and kept me informed thoughout the installation.
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Responded on: May 10, 2019 05:00 PM

Hi Janice, Thank you for your kind endorsement. Everything we do is designed to make shopping for flooring easy & enjoyable. We are thrilled your love your new #floors! Sincerely, The Luna Flooring Gallery
Jack T
Apr 19, 2019
Recently our family decided to have wood flooring installed in our home. To say we are pleased with Luna Flooring would be an understatement. The floors look fantastic and the material and installation quality is impressive. To match this, the professionalism of the installation staff was top notch. My wonderful wife and I plan to use Luna Flooring in the near future.
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Ruth P
Apr 17, 2019
Very positive experience all around. We had carpeting installed in the living room and dining room. Rob was extremely helpful explaining the different types of carpeting, and helped with the final choice of product and color when he came to the house to measure. The installers did a terrific job - very professional, helpful and courteous. We are very happy with our choice and would recommend this company.
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Responded on: May 09, 2019 05:00 PM

Hi Ruth, Thank you for the kind endorsement. It's critical for us to deliver a 5-star experience to every customer. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Andrea Q
Apr 17, 2019
They always have great customer service and are always helpful when it comes selecting flooring, tile, etc. They have the best deals and have people who will install for you also. It is a true one stop shop.
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Judy K
Apr 15, 2019
My husband and I shopped for flooring off and on for over a year. This was a big decision since we were in the market for over 1800 square feet of luxury vinyl plank flooring. We were becoming very frustrated when my husband suggested we try Luna Flooring Gallery in Schaumburg. We had been to the Luna store in Deerfield and were not pleased with our customer service so of course I hesitated trying another Luna store when my husband suggested it. I didn’t realize at the time that the Luna store in Schaumburg was individually owned and under new ownership. I’m very glad we made the decision to give them a try. We ended up being super pleased with our overall experience. They had a great selection and the store manager, Mark Costigan, was very friendly and helpful and did not pressure us into making a decision. The installation crew was top notch! They easily and inexpensively handled any problem areas, like floors that were not level, and actually installed 9 rooms of flooring without any transitions which we did not expect! They worked very hard and always cleaned up after themselves before they left at the end of each day. When the job was complete we felt like they had gone above and beyond our expectations which helped to make our overall experience with Luna Flooring Gallery very satisfying! I would definitely use Luna in Schaumburg again!
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Peter D
Apr 14, 2019
Rob was so helpful from the start to the finish of our flooring installation .The installers were a very professional crew , they cleaned up every day they were here and always arrived on time. Our flooring is beautiful and would use Atlas flooring again.
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Responded on: May 09, 2019 05:00 PM

Hi Peter, Thank you for your kind endorsement. But...ahem..didn't you mean The Luna Flooring Gallery :). We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Tina C
Apr 14, 2019
This is just a great place for carpet and flooring... awesome deals near the door, helpful staff, tons of inventory! Also, great return policy. These guys care about the customer and their project!
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James S
Apr 12, 2019
Very good experience with Luna Flooring. The price was fair and the work was excellent. I recommend at least having them give a quote and an opportunity to earn your business. Rob, the sales representative, was awesome to work with.
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Lino C
Apr 11, 2019
They did beautiful work and were easy to work with the whole way through. I had most of the flooring in my house redone.
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Tommy S
Apr 11, 2019
The Luna Flooring team that came to install our carpeting did an amazing job and we are very pleased! They were friendly respectful and worked hard to do a perfect job. I would highly recommend!
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Lucy S
Apr 07, 2019
Great place! Great prices! Extremely helpful employees! And just about any type of tile you need or anything related to tile they have it or can get it! I highly recommend this place
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Anthony P
Apr 06, 2019
We went in and met with Rob and were impressed with her knowledge and willingness to share information about helping us choose the right carpet for our home. Scheduling and installation went perfectly with our schedule and we couldn't be any happier with our carpet. Thank you Rob and your team for a great job!
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Roger G
Apr 05, 2019
Great product and crew to install. Have never been happier with a house remodel effort. Highly recommend Luna Flooring.
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Alejandro G
Apr 05, 2019
Luna Flooring is the best! Thank you, Mike, for walking us through the process from start to finish. Also, the installers were so helpful and professional. This was definitely a very positive experience!
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Antone L
Mar 27, 2019
Great people, great service, great job. All at a very good price!
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Alfred B
Mar 27, 2019
Fantastic experience dealing with Luna Flooring. From the sales team to the flooring installers (who were great). I would highly recommend them for all your flooring needs.
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Abraham W
Mar 25, 2019
Luna Flooring was reliable, clean, neat and courteous. The refinishing of our floors was done on time and exactly what we expected. I would use them again and highly recommend them to others.
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Julene G
Mar 25, 2019
We do a ton of work with Amber Flooring and thoroughly enjoy working with them. The work is always done right, on time, and on budget. They take great care of their customers!
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Roy S
Mar 23, 2019
Excellent job on our recent floor installation. Completely satisfied with the work and bid was competitive.
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Delmer W
Mar 22, 2019
I enjoyed my time with Rob. He was thorough and personable in his presentation and I am satisfied and happy with the end result. Thank you all.
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Tatiana F
Mar 21, 2019
Nice service
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Elena K
Mar 20, 2019
Luna Flooring is a great flooring company. I have used them many times as a general contractor and they are a fantastic choice! I would highly recommend them to all.
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Jerrod F
Mar 19, 2019
As a general contractor, I have tried many different flooring companies over the past 30 years. Luna Flooring stands above the rest with quality installs, refinishing, personal customer service, and their great showroom with a plethora of samples. It is always a pleasure working with them.
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Earnest C
Mar 19, 2019
Luna Flooring were great at getting our flooring color just right....they are a top notch outfit and we would definitely use them again.
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Colleen M
Mar 19, 2019
We loved Luna, they gave us excellent recommendations and great pricing. We originally tried a smaller store here in the city, however the estimate seemed so inflated. And it turns out, they recommended carpet that would have been both expensive and terrible suggestions for location in the house. Plus the installer Luna sent over was so great and fast. We loved the experience!
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Robert S
Mar 15, 2019
Luna was simply excellent in all respects. Their products are first rate, their prices are very fair and their installation was excellent. We had one small problem for which they promptly took full responsibility and corrected. We have used Luna before and they will be our first choice in the future.
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Marcus D
Mar 15, 2019
Luna flooring has been the best. We had them install a new floor to match our existing original hardwood floors. They did a great job. They matched the floor perfectly. They are professional in their work and in their customer service. Thank you Luna flooring
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Richard S
Mar 13, 2019
Entire Amber Flooring team were great to work with. Always returned my phone calls or emails promptly and the floor looks great!
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Chi B
Mar 12, 2019
Luna Flooring has professional and friendly crews. The floor came out beautiful with a nice satin finish. We got exactly what we expected. I recommend Luna for install and refinishing of hardwood floors.
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Leonard S
Mar 10, 2019
Rob has been responsive and incredibly helpful in reflooring much of our office space and I look forward to beautifying the rest of the space. The installers have all been quick and professional. I really appreciate having a reliable vendor for my carpet and tile needs.
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Mary K
Mar 09, 2019
Wide selection, sales guy Daniel very helpful getting us the right carpet for our space.
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Pauline G
Mar 08, 2019
The detailed information about the best product and value for my project was very helpful and valuable. The friendliness was so welcoming. I will recommend Luna to anyone who need new flooring.
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Byron H
Mar 08, 2019
I have had nothing but a great experience with Rob... He demonstrates perfect professionalism.and is the reason I continue to use Luna Flooring!
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Responded on: Mar 22, 2019 09:18 PM

Hi Byron, Thank you for the kind endorsement! It was our pleasure to help you! We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Dave L
Mar 08, 2019
Smart experienced and easy to work with. Have been consistently satisfied with the results of three different projects over the years.
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Responded on: Mar 26, 2019 05:00 PM

Hi Dave, Thank you for kind endorsement. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Jeremy L
Mar 07, 2019
This Luna store is very attentive and has great customer service - and very competitive prices. (And I agree with another reviewer... they do not oversell! - quite refreshing). Customer service extended beyond the store with email support with the pre & post-sale questions. They were/are very accessible. That was the deciding factor to go with Luna. But what impressed me even more was that they did not discredit the competition. Apparently the flooring industry is somewhat close-knit in Aurora/Naperville. And then they got more kudos for a great team that showed up to estimate the job. Later on, the delivery was orderly and accommodating. Then the installers were equally (if not even more) customer focused and detail oriented. Professional. Friendly. Quality. Economical. Very satisfied!!! I’m attaching pics during the installation process. They were very orderly and results oriented! Thank you for a job well done!
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Responded on: Mar 26, 2019 05:00 PM

Hi Jeremy, Thank you for taking the time to rate us on google. It's our mission to make shopping for flooring easy & enjoyable. We are fortunate to have a great team of installers that share our commitment to 100% customer satisfaction! We are thrilled you love your new #flooring! I looked at your pictures and the flooring came out amazing! Sincerely, The Luna Flooring Gallery
Timmy T
Mar 05, 2019
Rob at Luna Flooring went above and beyond to be super helpful. I feel he helped me get the best price and quality. The result was stunning!
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Responded on: Mar 26, 2019 05:00 PM

Hi Timmy, Glad to hear you love your new #flooring! Thank you for the kind endorsement! Sincerely, The Luna Flooring Gallery
Cedrick G
Mar 04, 2019
Start to finish, a great experience! Our floors had more than 15 years of wear and tear and, thanks to Luna Flooring, may actually look better now than they did when they were new. Everyone who worked at the house was incredibly pleasant and professional to deal with and took great care to make sure that the job was well done. The color specialists were remarkable not just in their ability to match the existing stain, but for their patience in achieving it. Highly recommended!
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Responded on: Mar 26, 2019 05:00 PM

Hi Cedrick, Thank you for the kind endorsement. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Monty B
Mar 02, 2019
Great selection, expert help, great prices and flawless customer service. Rob has patiently worked with us until we made a selection. Entire purchase arrived as promised. Whe we found out that there was one box of another color, the manager arranged for their driver to drop of the correct one the same day on Saturday! What a service!
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Responded on: Mar 26, 2019 05:00 PM

Hi Monty, Thank you for your kind endorsement! It's our goal to make shopping for #flooring easy & enjoyable. We are thrilled we did not disappoint! Sincerely, The Luna Flooring Gallery
Holley C
Mar 01, 2019
Great store! Great people working here. I came in picked carpet and had it installed within three weeks. If you need carpet and want quality material and great installers this is the place to visit.
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Responded on: Mar 26, 2019 05:00 PM

Hi Holley, Thank you for taking the time to rate us in google. It is our mission to make shopping for #flooring easy and enjoyable. We are thrilled you love your new carpeting! Sincerely, The Luna Flooring Gallery
Lucila W
Feb 26, 2019
Loveee this place!! Excellent service, the atention is so nice:)!!! I went there looking to remodel my house floor and i loved every one of the models!
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Responded on: Mar 22, 2019 09:18 PM

Hi Lucila, We love you too <3 Sincerely, The Luna Flooring Gallery
Precious G
Feb 25, 2019
Thank you for your fast reaction. I called in the last minute to get a carpet installation and everything was so urgent. I'm very pleased by the quality of the carpet. All your specialists are super kind and polite too. I would highly recommend your services.
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Responded on: Mar 22, 2019 09:22 PM

Hi Precious, Thank you for your kind endorsement. It is critical for us to deliver a 5-star experience to every customer. We are thrilled you love your new #carpeting! Sincerely, The Luna Flooring Gallery
Rheba P
Feb 23, 2019
Luna Flooring Gallery has an amazing selection, great prices and excellent customer service. Rob was very patient with us and we made many trips to Luna Flooring before finalizing our floors. We are so happy with the installation and would highly recommend Luna Flooring to anyone looking for hardwood, carpet, tile, etc.
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Responded on: Mar 22, 2019 09:18 PM

Hi Rheba, Thank you for taking the time to post this review. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Randy F
Feb 22, 2019
one year later still happy with the price and the installation of the carpet.
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Responded on: Mar 10, 2019 05:00 PM

Hi Randy, Please extend our Birthday sentiments to your #flooring! Can't believe it's been a year. Time flies. Sincerely, The Luna Flooring Gallery
Danita W
Feb 22, 2019
Your guys did a wonderful job, really. I chose mottled Amtico tiles for some areas of my home and I'm completely satisfied with the final result. It's not the first flooring company I use, but it's really the first company providing such a high-standard service. Well done! I admire your ambitions and productivity. Last, but not least - your prices are really competitive.
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Responded on: Mar 10, 2019 05:00 PM

Hi Danita, Thank you for taking the time to post your review. We are committed to 100% customer satisfaction. We are thrilled that we exceeded your expectations. Sincerely, The Luna Flooring Gallery
Bernadette C
Feb 19, 2019
Came across this company as we were looking for specific flooring. Excellent service, good communications, delivered on time as promised and super quality product. My office looks like new now. Would not hesitate to recommend this company to friends.
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Responded on: Mar 10, 2019 05:00 PM

Hi Bernedette, Thank you for your kind endorsement. Whether it is for your home or office, it is our mission to make shopping for #flooring to be easy & enjoyable. So glad you are thrilled with your super quality floors! Sincerely, The Luna Flooring Gallery
Cristen J
Feb 18, 2019
These guys did an absolutely incredible job with our floors. Not only were they the cheapest option, they were extremely thorough and fast! Best of all worlds. Definitely recommend.
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Responded on: Mar 10, 2019 05:00 PM

Hi Christen, Thank you for your kind endorsement! We specialize exclusively in flooring and pride ourselves at being the local area experts. However, you do not have to pay a premium for premium service! So glad that you love your new #floors! Sincerely, The Luna Flooring Gallery
Ron M
Feb 17, 2019
It has a decent selection, but pricing is high and quotes they have had long lead times. I have seen a few installs and they were done well.
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Boris K
Feb 17, 2019
Everything was ideal. The team was so organized and helpful and did the floor installation on my stairs so fast and efficiently!
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Responded on: Mar 08, 2019 04:00 PM

Hi Boris, Thank you for the kind endorsement! We are thrilled you love the new #carpeting! Sincerely, The Luna Flooring Gallery
Jamaal W
Feb 15, 2019
From the quote to the finish - brilliant. Very happy with service and quality of the work. Turned up in time, no problem at all. Would definitely recommend to anyone.
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Responded on: Mar 08, 2019 04:00 PM

Hi Jamaal, Thank you for the kind endorsement. It is our goal to make shopping for flooring easy & enjoyable. We are thrilled that you had a great experience! Sincerely, The Luna Flooring Gallery
Linsey M
Feb 14, 2019
Luna Flooring team was great - very friendly, super helpful and the floor installation was done quickly with attention to detail.
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Responded on: Mar 08, 2019 04:00 PM

Hi Lindsey, Thank you for taking the time to rate us on google. We specialize exclusively on flooring and pride ourselves as the industry's leading experts. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Phil G
Feb 13, 2019
A very experienced and professional company with a very stylish showroom. Fantastic service, great advice, a broad selection of carpets and wood floors. The installers completed the job in double quick time. We look forward to working with them a lot more in the future!
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Responded on: Mar 08, 2019 04:00 PM

Hi Phil, Thank you for your kind endorsement. Our five Chicagoland location boast the area's largest selection of flooring! Everything we do is in double quick time! Glad you had a great experience! Sincerely, The Luna Flooring Gallery
Sydney U
Feb 10, 2019
The floor store was a pleasure from start to finish, no over selling. Scheduling was right on and we were told exactly what to expect. Our laminate looks just like hardwood and the tile entry work is beautiful. All baseboards have perfect bevels.
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Kecia Z
Feb 09, 2019
I had a great experience with Luna Flooring. They helped me pick out the perfect color selection and the installation team did a great job. I'm happy with my new floors!
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Matt B
Feb 08, 2019
I will be honest, we were a little skeptical going with Luna and not a smaller company, but the price was what made us go with them. They beat everyone’s price and the install was great!! Heather was awesome and explained everything for us and answered all our questions. As far as the install, I can’t say enough great things! The installer kept me up to date with everything he was doing and when he was getting to the job and leaving the job since it’s new construction. He cleaned up and picked up after himself everyday! Would highly recommend Luna!
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Arman E
Feb 08, 2019
Rob was very helpful in helping us pick out the floor we wanted. We had quite a few competing estimates and really liked one of them because of the quality of the floor and price. He matched the price and the installation was very professional.
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Kamala B
Feb 06, 2019
Rob and his team did an amazing job. I couldn't be happier with the outcome. They are all easy going guys that do beautiful work!
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Mickie C
Feb 04, 2019
I recently hired Luna flooring to install a new floor in my studio. Rob and his staff were quick, clean and did a beautiful job! Thank you for your hard work Rob!
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Daryl p
Feb 02, 2019
Wow! These guys did such a fantastic and efficient job! I had been planning to install flooring myself but quickly realized that the details needed soon expertise. They installed my living room and bathroom floors in one day and made sure all the tricky details were done right. I'm so happy. Look no further for your flooring needs. A+
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Lou C
Feb 01, 2019
Luna Flooring is great and they have done two carpet installations now for me in my home and their installers work very hard and do a great job. Rob is a pleasure to work with and I will definitely use Luna Flooring again in the future.
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Hamil W
Jan 31, 2019
A competitive quote for the supply and fitting of new carpet. They did a great job, were polite and went out of their way to get the job done properly. Gave me informative advice, were great at timekeeping and extremely helpful and tidy.
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Flinn R
Jan 29, 2019
This is a great family run business. The installation was done very well with great care taken with every little detail. Highly professional, would use them again.
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Ellen B
Jan 29, 2019
The experts have just finished doing my floors. I confess that I absolutely loved the experience. They were always on time, very easy to work with. The technicians did everything quickly and with great quality and my new floors look marvellous.
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Margaretta R
Jan 24, 2019
We happened upon Luna Flooring Gallery while shopping for a large, room-sized area rug. We were impressed with the huge selection and wide price ranges offered. We found the perfect rug for our home at an excellent price. We will definitely keep Luna Flooring in mind for our future flooring needs.
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Eliana B
Jan 22, 2019
Rob was a great help to us in picking out our flooring and scheduling the installation. He was a pleasure to work with.
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Tommie K
Jan 20, 2019
Great service from beginning to end. The sales person was very good. The installers were very hard working not wasting a minute. Don't see that much anymore.
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Hugh F
Jan 19, 2019
This is our second visit with Luna Flooring Gallery. We had prompt and thorough service, good information, good followup, and excellent time and quality of the delivery
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Jake C
Jan 18, 2019
Very pleasant experience. All employees knew what they were doing and materials were top grade.
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Angelina R
Jan 16, 2019
Store staff was very courteous and knowledgeable. The installers arrived when expected and were very friendly and efficient. We are completely pleased with the our overall experience with Flooring Gallery.
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Katherine C
Jan 14, 2019
We were very pleased with the service, including information on the type of products. Choosing the right flooring type and pattern was difficult for us. We appreciated the price was inclusive of all charges. Our sales representative made 3 trips to our home to help with the selection. Installation was fast and on time. We are very pleased with the end result.
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Kendall k
Jan 13, 2019
Very satisfied with our entire contact with Luna Flooring from the initial contact, choice of material and colors, prices of different choices finial cost and timeliness of their installation. Everything clicked as planned. And, most important, the finished job looks GREAT. Would highly recommend them.
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Mary G
Jan 12, 2019
We were completely satisfied with the care and competence of the crew that removed the old flooring and also the crew that installed the new floor. They were extremely careful and considerate. We could not be happier with the job that they did. The shopping experience and help finding the product that we decided on was a pleasure. The salesman was the best.
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Gary C
Jan 12, 2019
I had an outstanding sales experience purchasing my new carpeting at Luna in Deerfield I spoke with Karen, she showed me some samples and I found one I liked. She offered to cone to my condo to confirm my measurements the next day...I did not have to wait for installers to come and measure. The 2 installers called 30 minutes prior to arriving and they did an outstanding job. They left everything clean and there were no mistakes. I never went anywhere else for comparison ahopping. I highly recommend Luna in Deerfield for new carpeting or flooring.
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Tracey W
Jan 10, 2019
Salesperson Rob was great help. We were saddened that one of our initial carpet choices ultimately was out of stock. We are happy with our second choice.
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Susan M
Jan 09, 2019
The demo of our previous flooring and the installation of the new floors went much smoother than I hoped. It was obviously going to be a mess, however the crew cleaned up and disposed of everything so that I had minimal cleaning to do. Everyone was courteous and professional.
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Philip F
Jan 07, 2019
We had our kitchen floor today for a remodel. Excellent crew, accommodating, very pleasant. Floor installation finished in less than an hour. Replaced some damaged boards in other area. 5 stars.
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Alexgender R
Jan 07, 2019
All carpets in our home have been purchased from Luna Flooring and installed by your technicians. Rob has always been our sales person and as far as I am concerned he's the best in the business. Super Super happy with all Luna Flooring Gallery has done for us.
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Hunter G
Jan 05, 2019
We were shopping for carpet for a rental home. Just happened to drive by and stopped in. Everyone was great. When we explained the project we got great help at a very reasonable price. We have recommended Luna Flooring to others already.
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Lori h
Jan 04, 2019
Very knowledgeable sales personnel. The crew who laid our flooring were wonderful. I would not hesitate to buy again.
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Maira N
Jan 03, 2019
Very pleased with everything from the moment we came into your store to delivery of rug. Thank you, and we will use Luna Flooring Gallery again for future flooring needs.
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Theresa M
Jan 02, 2019
My husband and I are very happy with both the service and installation we were provided. The floor exceeded our expectations! We love it! We look forward to purchasing again in the future! Thank you for a wonderful job!
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Deshawn B
Dec 28, 2018
Rob was really great to work with. He explained all our choices and helped us make a good choice. The install crew was on time, neat and polite. We love the new carpet.
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Christy S
Dec 27, 2018
Great selections with wide range of prices to choose from. Sales representatives are knowledgeable, friendly and helpful. Installation was smooth and finished in a timely manner. We were happy with our overall experience.
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Jillian H
Dec 24, 2018
We had carpet installed today. Great job the workers worked hard and where very clean. What a great job. We had called other company first and they canceled on the day they where to install the carpet, still waiting for my deposit. I should have called Luna Flooring. The salesman was very good and not pushy.
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Soraya K
Dec 23, 2018
Salesman was very helpful. He came to my house with several samples to see if texture and color went with my decor. Installation was very good and timely.
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Joselyn S
Dec 14, 2018
The employees at the store were very helpful in selecting a laminate for me. Always greeting me right inside the door. The installation went smoothly and I was very pleased. Thank you Luna Flooring !
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Responded on: Dec 15, 2018 04:00 PM

Hi Joselyn, Thank you for your kind endorsement. Everything we do is designed to make shopping for #flooring easy & enjoyable. We are fortunate to have some of the industry's best installer that share our same commitment to 100% customer satisfaction. We are thrilled you love your new #laminate #flooring! Sincerely, The Luna Flooring Gallery
Edison G
Dec 11, 2018
I couldn't be happier with my new carpet from Luna Flooring. Rob was awesome to work with, very professional and helpful. The installer was meticulous and did a great job! I highly recommend this company and will definitely use them for any future flooring needs.
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Responded on: Dec 15, 2018 04:00 PM

Hi Edison, Thank you for the kind endorsement. We are fortunate to have some of the industry's best installers that share our same commitment to 100% customer satisfaction. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Rebekah J
Dec 10, 2018
After shopping around for flooring, we ended up at Luna and couldn't be happier with the results. We got a fair price and installation was quick and professional. We couldn't believe how good the installers were! We are really happy with our new flooring and would recommend these guys to anybody in Schaumburg who is looking for a job done well.
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Responded on: Dec 15, 2018 04:00 PM

Hi Rebekah, Thank you for the kind endorsement! We specialize exclusively in flooring, however, you don't have ot pay a premium! We are thrilled that you love your new #flooring! Sincerely, The Luna Flooring Gallery
Steve E
Dec 08, 2018
They took the time to do it right. Our stairs and upstairs are perfect. Nice crew -- great work. I would HIGHLY recommend them.
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Responded on: Dec 15, 2018 04:00 PM

Hi Steve, Thank you taking the time to rate us on google. It's critical for us to deliver a 5-star experience to every customer. We are thrilled you love your new #carpet! Sincerely, The Luna Flooring Gallery
Julie G
Dec 07, 2018
They did a great job installing our floors. We are extremely pleased with the work and the price.
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Responded on: Dec 15, 2018 04:00 PM

Hi Julie, Thank you for taking the time to rate us on google. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Kristal M
Dec 05, 2018
We wanted to replace the carpeting in our home with engineered hardwood and researched many flooring companies in Naperville. LunaF looring Gallery exceeded our expectations. The entire process was quick and expertly installed. The crew was personable and fun to have in our home for the 4-day process. They were extremely careful with every detail. What a beautiful job! And the price was very reasonable. Thanks again!!
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Responded on: Dec 17, 2018 04:00 PM

Hi Kristal, Thank you for the kind endorsement. We pride ourselves as being the local experts. We have a National Wood Flooring Association trained installer & inspector to make sure every hardwood flooring project is properly specified. We are thrilled you love your new #hardwood #floors! Sincerely, The Luna Flooring Gallery
Kristal M
Dec 05, 2018
We wanted to replace the carpeting in our home with engineered hardwood and researched many flooring companies in Naperville. LunaF looring Gallery exceeded our expectations. The entire process was quick and expertly installed. The crew was personable and fun to have in our home for the 4-day process. They were extremely careful with every detail. What a beautiful job! And the price was very reasonable. Thanks again!!
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Teador C
Dec 04, 2018
We just finished our long search of the biggest stores in Schaumburg gathering numerous swatches with zero luck. Sometimes the best gems are found nearest the home in a store that appreciates the business. From the excellent color match to the wonderful installation crew to an owner who is an owner who still believes in honesty and fairness. We are completely satisfied and will gladly recommend LunaFlooring to friends and family.
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Responded on: Dec 06, 2018 04:00 PM

Hi Teador, Thank you for the endorsement. The Luna Flooring Gallery is a locally owned and operated licensee of the famous shop-at-home company. Ass such, we are able to offer the buying power of a bohemuth while providing the service levels of a mom & pop. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Daysi S
Dec 02, 2018
Great company and great guys. Fast, efficient, and very professional carpet installation!
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Responded on: Dec 14, 2018 04:00 PM

Hi Daysi, Thank you for taking the time to post this review. Everything we do is designed to make shopping for #flooring easy & enjoyable. We provide a free laser measurement, with a convenient 1 hour window, on your first visit and encourage our customer to check out samples to see them in their own homes. We are thrilled you love your new flooring! Sincerely, The Luna Flooring Gallery
Allen L
Nov 30, 2018
Luna Flooring did a great job on our floors and baseboards. They were prompt, professional and followed up with us when the project was complete. From the salesmen, to the office personnel to the work crew, we had a very positive experience and would recommend them to other residents and businesses.
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Responded on: Dec 06, 2018 04:00 PM

Hi Allen, Thank you for taking the time to rate us on google. It is critical for us to deliver a 5-star experience to each and every customer! We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Obadiah J
Nov 29, 2018
Great experience from beginning to end. We had done some research about installing new carpet and when we went in to Luna Flooring from first impression we knew we would be treated well and we were not wrong. Rob helped us through the process every step of the way. The carpet installer did a fantastic, high quality job and we love how it looks and feels. Great company that provides a personal touch without gauging you on the price. Highly recommended
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Responded on: Dec 14, 2018 04:00 PM

Hi Obadiah, Thank you for the kind endorsement. We specialize exclusively in flooring and are the local experts. However, you never have to pay a premium for our expertise! We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Lenita S
Nov 27, 2018
ALL of the people who helped me at Luna Flooring were AMAZING!! The flooring was a good price, and the job was finished quickly. They brought out large samples to help me decide which to install, and they gave valuable advice on the type of floor to meet my needs. The crew who came to the house was incredibly courteous, and they left the house, floor, and yard in great shape. I will DEFINITELY use them again!!
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Responded on: Dec 08, 2018 04:00 PM

Hi Lenita, Thank you for the kind endorsement. Everything we do is designed to make shopping for #flooring easy & enjoyable. Our flooring specialists are also your personal project manager to make sure the install goes as smoothly as possible. We are thrilled you love your new floors! Sincerely, The Luna Flooring Gallery
Wanda H
Nov 26, 2018
Luna Flooring by far beats anyone hands down:) Quick service, everyone there is so helpful. My floors were down right away:) The price was unbeatable!!:)
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Responded on: Dec 15, 2018 04:00 PM

Hi Wanda, Thank you for the endorsement! As an independently owned licensee of Luna, we are able to provide the buying power of a bohemuth, while providing the service of a mom & pop! We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Mathew B
Nov 25, 2018
Luna Flooring Gallery is a great company to do business with, the owner is very nice and informative and works well with the customers.
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Responded on: Dec 04, 2018 04:00 PM

Hi Mathew, Thank you for your kind endorsement! We strive to deliver a 5-star experience to every customer. We pride ourselves on being the local experts and offer a consultative approach to choosing the best #flooring for your needs! Sincerely, The Luna Flooring gallery
Angella S
Nov 24, 2018
I recently purchased Carpet and Lament flooring from Luna Flooring. The price and service was great. I will do it again 10 years from now. Thanks again.
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Responded on: Dec 14, 2018 04:00 PM

Hi Angella, Thank you for taking the time to write this review. We are thrilled you love your new #carpet & #laminate flooring! Sincerely, The Luna Flooring Gallery
Morgan N
Nov 23, 2018
Luna Flooring is a great company! They installed floors in my new condo after some damage and did an amazing job. The floors look awesome!
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Arel R
Nov 22, 2018
We recently had our entire home re floored with tile and laminate and after several estimates went with Luna Flooring. Great people to do business with from the selection process to their installers who showed up each day and did quality work including clean up. I would highly recommend them for your flooring. Thanks!!
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Responded on: Dec 04, 2018 04:00 PM

Hi Arel, Thank you for taking the time to rate us online. Everything we do is designed to make shopping for #flooring easy and enjoyable. We are thrilled we did not disappoint! Sincerely, The Luna Flooring Gallery
Katherine D
Nov 21, 2018
Great experience I went into the store looking for flooring for my house they have a large selection and different kinds of materials Rob was very helpful and knowledgeable explained everything to me and worked with my budget I would definitely recommend to check them out
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Responded on: Dec 14, 2018 04:00 PM

Hi Katherine, Thank you for your kind endorsement. With 5 independently owned locations, we boast the areas largest selection of carpet, hardwood, laminate, and the newest engineered vinyl tile. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Victoria T
Nov 19, 2018
ABSOLUTELY FANTASTIC!!!! We contacted Luna Flooring because we needed to take out the carpet in our office and put in laminate flooring. The flooring was ordered the same day and we had it installed the next day. The installer went above and beyond by not only doing a meticulous job but also making sure everything was all cleaned up and neat. We will definitely use them again for any future flooring. We highly recommend them!
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Responded on: Dec 04, 2018 04:00 PM

Hi Victoria, Thank you for the kind endorsement! We are very fortunately to work with some of the industries best installers that share our same commitment to customer service. We are thrilled you love your new #laminate flooring! Sincerely, The Luna Flooring Gallery
Darrick V
Nov 18, 2018
If you want to get precisely what your budget and needs are regarding flooring, I highly recommend using this company. I did a lot of research before going in here and it paid off. I love my new flooring and the wife if very happy as well!
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Michael W
Nov 17, 2018
Dan and his team made the process of replacing 1200 sq ft of tile with wood as painless as possible. Dan was very helpful in explaining the differences in woods to help fit our needs. The installation plan was laid out a couple weeks ahead of time and they delivered as expected. The floor looks amazing and we could not be more pleased with the results. Awesome customer service! I highly reccomend going to this luna location if you are looking at getting your floors done.
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Neville B
Nov 17, 2018
Luna Flooring is a great company! They installed floors in my new condo after some damage and did an amazing job. The floors look awesome!
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Caleb C
Nov 16, 2018
We purchased carpet and laminate from Luna Flooring. We went to several flooring stores (both large and small) to price the flooring and they gave us the best price. The installers came on time and did a great job! We were pleased with the way they moved the furniture from the rooms and returned it to the same place. They cleaned up their mess and left everything clean. They were pleasent and professional. They did a great job and I recommend Luna Flooring.
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Erica M
Nov 08, 2018
Highly recommended. We chose Luna Flooring Gallery through a recommendation and I can not say enough. I worked with Luna, remotely, to get our new house carpeted. Very courteous, professional, knowledgeable and all at competitive and better prices. thanks!
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Jonas C
Nov 04, 2018
We worked with Luna to have our whole house done for very reasonable prices, including hardwood, baseboard, tile, and carpet. All staff did a great job.
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Dalton G
Nov 03, 2018
Luna was great when we needed to install flooring in our business office. They gave us a great price and installation.
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Bradley C
Nov 01, 2018
Great selection and superb service. Heather made sure everything was done right and that we were satisfied. Will definitely refer family and friends!
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Kiersten B
Oct 31, 2018
Good store, big selection, one-stop shopping. Employees know their job & product, steer you in the right direction to handle your needs.
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Sandra H
Oct 31, 2018
Highly recommended. We chose Luna Flooring Gallery through a recommendation and I can not say enough. I worked with Luna, remotely, to get our new house carpeted. Very courteous, professional, knowledgeable and all at competitive and better prices. thanks!
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Allene B
Oct 29, 2018
Great service! Had the easiest time thanks to their patient and cooperative customer service, guiding us from the initial selection all the way through the installation process. Also, love the creative ideas!
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Responded on: Nov 05, 2018 04:00 PM

Hi Allene, Thank you for the kind words. We are thrilled you had a great experience and that you love your new #flooring! Sincerely, The Luna Flooring Gallery
Thom S
Oct 28, 2018
From the initial consultation, Daniel provided us with great suggestions on our flooring choices without being pushy. He measured our entire first floor and worked with us in order to fit our budget. The installation crew was courteous and respectful and went the extra mile to deliver a stellar product. We highly recommend Luna Flooring Gallery in Naperville.
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Responded on: Nov 05, 2018 04:00 PM

Hi Thom, Thank you for your kind endorsement. It was a pleasure working with you. We are very fortunate to be surrounded by some of the industry's best technician that share our same passion and commitment to 100% customer satisfaction. We are thrilled you love your new engineered vinyl #flooring! Sincerely, The Luna Flooring Gallery
Errol V
Oct 28, 2018
I was looking for new carpet for upstairs so I checked out Luna Flooring Gallery in Naperville. There was so much to choose from. Dan was my sales person. He was really nice and knowledgeable. He helped me choose the perfect carpet for my family. They did a great job and It looks fantastic! We love our new carpet!
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Responded on: Nov 03, 2018 05:00 PM

Hi Errol, Thank you for the kind endorsement. It was a pleasure working with you. We are thrilled that oyu love your new #carpeting. Sincerely, The Luna Flooring Gallery
Gherardo F
Oct 27, 2018
Thank you to Luna for helping me get new carpet for the bedrooms. Provided status updates and more importantly took the time in the store to explain the differences between what seemed to be like a thousand different options. Happy with the quality of carpet from Luna Flooring Gallery and the knowledge and customer service from Luna.
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Responded on: Nov 05, 2018 04:00 PM

Hi Gherardo, Thank you for taking the time to review us online. We are thrilled that you enjoyed the expereince and love your new #flooring! Sincerely, The Luna Flooring Gallery
Brandon l
Oct 26, 2018
I used this store last year to purchase carpets for two floors; 5 rooms and a stairway. I admit to phoning for assistance and could not have been happier with the help and advice that I received from Luna. the samples came, no trouble, the carpet arrived on time and in great order. Excellent service and a great experience, and am about to use again for living room carpet. if you are unsure about ordering online, phone up - lots of help and advice.
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Responded on: Nov 03, 2018 05:00 PM

Hi Brandon, Thank you for the kind endorsement. It is our mission to make shopping for flooring easy and enjoyable. We are thrilled you love your new #flooring! Make sure an visit us at www.luna-stores.com to book an appointment or chat with one of our reps. Sincerely, The Luna Flooring Gallery
Fredricka G
Oct 24, 2018
I'm so in love with my new floor couldn't be happier! I'm so glad I used them everything was very professional and on schedule I would recommend them to all of my friends and family for sure! Thank you guys !!!!
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Responded on: Nov 05, 2018 04:00 PM

Hi Fredricka, Thank you for the kind endorsement. It is our mission to make shopping for flooring easy & enjoyable. We pride ourselves on our knowledge and expertise. We are self proclaimed floor nerds! So glad that you love your new #floors! Sincerely, The Luna Flooring Gallery
Konrad T
Oct 23, 2018
Best flooring store around! They are honest and are not out to gouge their customers! Best workmanship around!!!
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Responded on: Nov 01, 2018 05:00 PM

Hi Konrad, Thank you for taking the time to rate us on google. We specialize exclusively on flooring but you never have to pay a premium for our expertise. We make the shopping for flooring easy with transparent all-inclusive pricing. We are thrilled that you love your new #floors! Sincerely, The Luna Flooring Gallery
Mahmud J
Oct 21, 2018
They were extremely helpful and I was impressed by their large selection of flooring products. I was able to get all the flooring products for my house from them and I will definitely be back! I highly recommend them to anyone that is looking for flooring products.
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Responded on: Nov 01, 2018 05:00 PM

Hi Mahmud, Thank you for the kind endorsement! We display literally over 10,000 styles across our combined 50,000 SF of showroom. If it's not in our stores, you probably don't want it ;) So glad that you love your new #flooring! Sincerely, The Luna Flooring Gallery
Klara K
Oct 20, 2018
My experience with Luna Flooring Gallery was great. Luna provided great service from the moment He answered the phone for a quote until the end of the install. I will be recommending Luna Flooring Gallery to anyone looking to give their home flooring a different look. Thank you, Luna & crew, you guys are awesome.
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Responded on: Nov 01, 2018 05:00 PM

Hi Klara, Thank you for the kinds words. It is our mission to make shopping for flooring easy and enjoyable. We are fortunate to be surrounded by an install team that shares our commitment. We are thrilled that you love your new #carpeting! Sincerely, The Luna Flooring Gallery
Ralph M
Oct 20, 2018
Very good shopping experience. They listened to what we had planned, made a number of suggestions with good explanation of the reasons for their recommendations, helped us select the appropriate hardwood for our family room, and did a first class job of installing the product on time and on budget with no surprises. Definitely recommend.
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Responded on: Nov 01, 2018 05:00 PM

Hi Ralph, Thank you for taking the time to rate us online. It was a pleasure working with you. We are thrilled you love your new Mohawk #hardwood flooring! Sincerely, The Luna Flooring Gallery
Gregory G
Oct 20, 2018
Dan is a top notch sales professional. No nonsense and very competitive pricing.
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Responded on: Nov 01, 2018 05:00 PM

Hi Greg, Thank you for the kind endorsement. Our goals is to make shopping for flooring easy and enjoyable. We try and make the experience as simple as possible with easy all-inclusive pricing and a well curated assortment of all the latest trends in flooring. We provide specialized service without charging a premium. Glad you love your new #flooring! Sincerely, The Luna Flooring Gallery
Tomas H
Oct 19, 2018
My wife and I spoke to a number of flooring companies before deciding to go with Luna Flooring Gallery and we couldn't be happier! With Luna Flooring Gallery we got all of our questions answered truthfully (some of the other companies didn't mention there are different types of carpet like nylon and polyester), a reasonable price and an A+ install. They had a big selection of quality brands, so we went with a shaw carpet and mohawk laminate, it looks awesome. From the first call to the owner to the scheduling of the final walk through with John, everyone at Luna Flooring Gallery was a pro and I highly recommend this company should you need to change your flooring.
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Responded on: Nov 01, 2018 05:00 PM

Hi Tomas, Thank you for the kind endorsement. As a independently owned location, we take deep pride knowing we are THE area's leading experts in installed flooring solutions. Providing honest advice is a top priority for us. We are thrilled you enjoyed the experience and love your new #floors! Sincerely, The Luna Flooring Gallery
Carmella K
Oct 17, 2018
I couldn't be more pleased with the experience I had with Luna Flooring and our representative Dan. After suffering a roof leak which damaged our wood floors, we worked with Dan to find a new flooring solution. He was professional, friendly, and very easy to work with. He offered us great options and was very helpful in making the decision to go with vinyl wood planks. The crew who came out to install was pleasant, professional and finished the job a day early. I would highly recommend Luna Flooring and Dan. They did a great job and I couldn't be happier.
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Responded on: Nov 01, 2018 05:00 PM

Hi Carmella, Thank you for taking the time to write this review. It was a pleasure working with you. We pride ourselves on our product & installation knowledge. We are the self proclaimed floor nerds! So glad you love your new #flooring! Sincerely, The Luna Flooring Gallery
Sean B
Oct 16, 2018
Great communication and customer service! Luna is easy to work with. They are professional and attention to detail. I love my new carpet! The new carpets look amazing! Thanks again!
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Responded on: Nov 01, 2018 05:00 PM

Hi Sean, Thank you for taking the time to put this review online. It is critical for us to deliver a 5-Star experience to each and every customer. We are thrilled we did not disappoint and that you love your new #carpet! Sincerely, The Luna Flooring Gallery
Matilda A
Oct 12, 2018
We are truly pleased with the fabulous new carpet. Everyone at the store was really helpful, as my wife had a hard time making a decision. They were very patient and offered great input, the installation was neat and professional, and the end result was outstanding, Thank you.
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Responded on: Oct 30, 2018 05:00 PM

Hi Matilda, Thank you for the kind endorsement. We are thrilled you love your fabulous new #carpeting! It's our goal to making shopping for flooring to be easy and enjoyable. It's a decision that will last a very long time so take all the time you need! Sincerely, The Luna Flooring Gallery
Sanchez S
Oct 12, 2018
I highly recommend this business and they truly deserve 5 stars. If you are looking for great customer service then visit this place. Luna Flooring Gallery is very nice and professional. Luna guided me to choose hardwood that really look beautiful in my kitchen and not only was he very helpful he was very patient with me.
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Responded on: Nov 04, 2018 04:00 PM

Hi Sharon, Thank you for the kind endorsement. It is our goal to deliver a 5-star experience to every customer. We are thrilled we met your expectation and that you love your new #floors! Sincerely, The Luna Flooring Gallery
Sherrell C
Oct 10, 2018
Luna flooring with superb customer service. Throughout the selection process, Dan took the time to explain the various options, providing real samples to help me envision the finished product. He was also flexible with installation dates. During installation, They were time-efficient and very clean. I really appreciate that he placed butcher paper on my floors to help protect them from dirt picked up on shoes coming in from outside. It's the little things that set this company apart. My only regret is that I didn't replace the carpet sooner! Thanks again to Dan and his crew. Highly recommend.
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Responded on: Oct 30, 2018 05:00 PM

HI Sherrell, Thank you for the kind endorsement. It was a pleasure working with you! We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Steve R
Oct 10, 2018
When I began my search for hardwood floors for my entire first floor, I knew the exact color and style I wanted. I also knew how much I wanted to spend. I went from store to store and could not find the exact color anywhere. I was surprised that places like Home Depot and Lumber Liquidators had such limited in store displays. You can go online to view more, but this is not a purchase anyone wants to make looking at an online sample. I stopped at Luna and I was amazed at the number of options. I found several samples right away that had potential, but I was skeptical that Luna’s final installed costs would not fit within my budget. Within days they came out to measure, calculated a price, then applied a couple promotional discounts, and the result was a floor I liked and a price that fit my budget. I really appreciated how they looked at every aspect of my installation to provide a detailed estimate. It is not a quick process to come up with the price, but nobody wants to get hit with extra charges later when the installer comes on site and discovers additional work is required. My estimate included removal & disposal of existing flooring & baseboards, moving of appliances in the kitchen, removal and reset of sink & toilet in bathroom, and a section of the floor that needed to be glued. Because they took the time to review these details upfront, there was no hidden costs or extra charges added later. The highest ratings go to the installers. I can’t say enough about the quality of their workmanship. These guys are experienced, and the end-result shows it. Thank you everyone at Luna for doing such a good job.
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Responded on: Oct 30, 2018 05:00 PM

Hi Steve, It is our mission to make shopping for flooring easy & enjoyable. We seek to provide exacting estimate and mitigate any chance of additional fees. Whereas we may not have X-Ray vision & sometimes uncover unexpected issues, we never seek to profit on anyone's misfortune and are always prepared to identify the best solution. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Florentino S
Oct 10, 2018
Amazing work from these guys! I am a real estate investor with multiple properties and have used them for ALL my upgrades, and they have been phenomenal.
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Responded on: Oct 30, 2018 05:00 PM

Hi Florentino, Thank you for the kind words and your repeat business. It's always a pleasure to work with you. It's our goal to deliver a 5-Star experience to each and every customer! We are thrilled we met your expectations! Sincerely, The Luna Flooring Gallery
Lilly O
Oct 05, 2018
I'm giving 5 stars for installation. I was very pleased with the installation. Guys were extremely polite, and exceptionally hard working. Very clean. They left my room looking beautiful. Marco is one of two guys, before they left made sure to look into every detail, and made sure we were completely happy and satisfied with our installation experience.
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Responded on: Oct 30, 2018 05:00 PM

Hi Lilly, Thank you for your kind endorsement. We are fortunate to have a team of installers that share our same commitment to 100% customer satisfaction. Our installers are among the best in the industry. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
James
Sep 11, 2018
Great store
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Jeanne N
Sep 08, 2018
The Luna Flooring Gallery in Naperville did a wonderful job on our floors. The staff was helpful in walking us through the different flooring options available and worked quickly and efficiently throughout the installation process. I am completely satisfied with their work and would highly recommend their services.
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Claire T
Sep 04, 2018
Luna of OakBrook was just fantastic .. from start to finish ! We were very impressed with the personalized and professional service from sales to installation! They were there to serve and complete the job to our satisfaction in a timely manner too. Our new Condo flooring is exceptional! Also their prices are very competitive and offer extra high level Quality products !
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Jack
Sep 04, 2018
a few words
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Jessica J
Aug 14, 2018
This is the place for personalized service. I really appreciate the individual attention. This store was easy to work with and accommodating, carpet looks great and is super plush. Installation went long as there was only one contractor working it, but everything was cleaned up afterwards and it looks like a great job!
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David N
Aug 09, 2018
Rob Bush and his staff were extremely helpful in explaining the options of floor coverings for our basement. Once we decided, his company moved promptly and efficiently to install the carpet. The installation was professional and met all our requirements.
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Brian A
Aug 02, 2018
Chuck was great to work with. Guys were on time when they said they'd be there. Worked quickly to get the job done and cleaned everything up behind them. Would recommend and use again.
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brian l
Jul 12, 2018
Just purchased wood floors from Rob at Luna in Deerfield and they look amazing! I have been purchasing flooring from Rob going back 20 years for multiple properties and always been 100% satisfied. His service, product, pricing and selection can’t be beat! His install teams are top notch, been with him for years. Raphael installed our wood floors, hands down best crew! If you are in need of any flooring, be sure to check out Luna, you won’t be disappointed!
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Responded on: Jul 25, 2018 05:00 PM

Hi Brian, Thank you for your kind endorsement! We are fortunate to be supported by some of the industries best installers who take great pride in their work! We always care for you home as it were our own. We are glad you love your #flooring! Sincerely, The Luna Flooring Gallery
Alan M
Jun 28, 2018
Our friends recommended to us Luna Flooring to refinish our floors. We got several bids and they were the most competitive, they were easy to work with, and we love the finished product. Finished on time too even thought they were very busy. Thanks You!
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Responded on: Jul 18, 2018 05:00 PM

Hi Alan, Thank you for your kind endorsement. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Jean G
Jun 25, 2018
Very satisfied with all aspects of service. Installers were particularly polite, professional, friendly and did a perfect job. I have no complaints!
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Responded on: Jul 20, 2018 05:00 PM

Hi Jean, Thank you for your kind endorsement! We are fortunate to be supported by some of the industries best installers who take great pride in their work. We are glad that your love your new #flooring! Sincerely, The Luna Flooring Gallery
Abbie R
Jun 20, 2018
Luna Flooring has the best customer service. It is important that they are professional. They can offer the floors depending on to our requirement. The price is reasonable. Highly Recommended!
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Responded on: Jul 17, 2018 05:00 PM

Hi Abbie, Thank you so much for your kind endorsement! We are thrilled you love your new #carpeting! We are committed to 100% customer satisfaction. Sincerely, The Luna Flooring Gallery
Laura S
Jun 15, 2018
Luna Flooring installed wide-plank Kahrs wood flooring in my condo that looked outstanding! The edging was finished very neatly, and my friends and family were very impressed with the overall result. Their prices were also good...I compared with 4 others first. I definitely recommend Luna Flooring and will use them again in the future.
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Gigi J
Jun 07, 2018
Awesome work keep it up
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Martin L
Jun 07, 2018
Great work highly recommended.
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Nill V
Jun 06, 2018
Well done great job done by luna flooring gallery
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Daniel J
Jun 06, 2018
Luna flooring gallery is one of the best servise provider i am really impressed by their servise
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Nils W
Jun 06, 2018
Very impressive and good service by them Alsovery nice arts
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Marvin L
Jun 06, 2018
They have done very great work at my office..
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Martin D
Jun 05, 2018
Luna Flooring is great and they have done two carpet installations now for me in my home and their installers work very hard and do a great job. John is a pleasure to work with and I will definitely use Luna Flooring again in the future.
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Dwayne S
Jun 03, 2018
Five stars. These guys are really great. They had done great work i like it
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Ben P
Jun 03, 2018
Luna flooring gallery is one of the best company they have quality's of work and excellent results
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Kimmi D
Jun 03, 2018
They had done very good work at my home my floor was looking too good thank you luna flooring gallery.
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Stive B
Jun 03, 2018
They had done very best job at my office my office was looking extraordinary and they charge very low fees thanks to luna flooring gallery
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Boris B
Jun 02, 2018
Luna Flooring Gallery recently did an excellent job in replacing my hardwood flooring. Their prices were fair, and the installation went smoothly. The installers were all very professional and courteous and the new flooring is beautiful. Highly recommended!
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Oliver I
Jun 01, 2018
Gave very nice services...with best perfection..got very good results...all the work was finished in less time
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Max L
Jun 01, 2018
Nice flooring services and gave at least price.happy with their services..
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Chris D
Jun 01, 2018
Recommended
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William J
Jun 01, 2018
My floor is well decorated with carpet as well nice fixtures . Got my work done in 2 days...with easy working of workers...got nice reaults
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Coopr S
Jun 01, 2018
We went to the luna flooring gallery for renewating my house and i told you they made my house really great the floor was looking very attractive
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Rounda R
Jun 01, 2018
Really good servises customer friendly staff.
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Stive C
Jun 01, 2018
Good work keep it up
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Morgan F
May 29, 2018
One of my close friend suggested me to "Luna Flooring Shop" and I am also impressed by their services at Very cheap cost...
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Responded on: May 29, 2018 05:00 PM

Hi Morgan, Thank you for the kind endorsement. It is critical for us to deliver a 5-star experience to every customer. How else could we expect our clients to refer us to their friends and family? We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Tim R
May 29, 2018
They provide really Best services by their staffs....I just did my New home's Flooring by using their services... They provided best Flooring services at very cheap cost.
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Responded on: May 29, 2018 05:00 PM

Hi Tim, Thank you for the kind review! We guarantee our pricing against all major competitors, including the big boxes. We specialize in installed #flooring solutions and make the experience easy and enjoyable! Sincerely, The Luna Flooring Gallery
Henry C
May 29, 2018
Good work.
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Responded on: Jun 01, 2018 05:00 PM

Hi Henry, Thank you for taking the time to rate us on google! It is critical to deliver a 5-Star experience to every customer! We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Edward F
May 29, 2018
They Decorated my Home's Flooring... I will definitely say "Luna Flooring Gallery" is the Best place where you can get best quality Flooring materials for Home!
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Responded on: Jun 01, 2018 05:00 PM

Hi Edward, Thank you for the kind review. As a flooring specialist we have thousands of styles in our flooring galleries. Our products are clearly priced to include installation and materials. It is our goal to make shopping for #flooring easy and enjoyable. We are thrilled you love your new floors! Sincerely, The Luna Flooring Gallery
Edwin A
May 29, 2018
Luna Flooring Gallery is the Perfect Flooring store which provides really best services to their customers... Must recommending for everyone..
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Responded on: May 29, 2018 05:00 PM

Hi Edwin, Thank you for the kind endorsement. It is critical for us to deliver a 5-star experience to every customer! How else could we expect our clients to refer us to their friends and family! We are thrilled we did not disappoint and that you love your new #flooring! Sincerely, The Luna Flooring Gallery
Stive C
May 28, 2018
Good work thank you.
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Responded on: Jun 01, 2018 05:00 PM

Hi Stive, Thank you for taking the time to rate us on google. It is critical for us to deliver a five star experience to every customer. We are thrilled we did not dissapoint and that you love your new #floors! Sincerely, The Luna Flooring Gallery
Rounda R
May 28, 2018
Stuck to budget and time frame. Excellent service.i am impressed..
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Responded on: May 29, 2018 05:00 PM

Hi Rounda, Thank you for the kind endorsement. It is our mission to make shopping for flooring easy and enjoyable. Occasionally we encounter unforeseen issues. However, we never seek to profit off our clients misfortune. We are thrilled the installation went exactly as communicated and that oyu love your new #flooring! Sincerely, The Luna Flooring Gallery
Bill A
May 28, 2018
These guys do amazing work. They were able to answer all my questions and finished ahead of schedule. I want to highly recommned them.
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Chris D
May 28, 2018
They work really good i highley recomended...
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Responded on: May 29, 2018 05:00 PM

Hi Chris, Thank you for your kind endorsement. We treat every flooring project as if it were our own. We are thrilled you love you new #carpeting! Sincerely, The Luna Flooring Gallery
Kimmi D
May 28, 2018
Their work are really best and creative they gives great discount also i am satisfied
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Responded on: Jun 01, 2018 05:00 PM

Hi Kimmi, Thank you for the kind endorsement. We are thrilled you love your new #carpeting! Sincerely, The Luna Flooring Gallery
Kelvin R
May 28, 2018
They did an amazing job on my home. I could not be happier with the work and with their professionalism. Recommended.
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Responded on: Jun 01, 2018 05:00 PM

Hi Kelvin, Thank you for the kind endorsement. It is critical for us to deliver a 5-star experience to every customer. It is our mission to make shopping for flooring easy and enjoyable. It's a decision that will last a very long time, so we want every customer to truly understand the alternatives. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Mathew S
May 28, 2018
These guys do amazing work. They were able to answer all my questions and finished ahead of schedule. I want to highly recommned them.
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Responded on: Jun 01, 2018 05:00 PM

Hi Mathew, Thank you for the kind review. We pride ourselves on being the industries leading experts on installed flooring solutions! We are thrilled that we exceeded your expectations! Sincerely, The Luna Flooring Gallery
Max L
May 27, 2018
My house is the best attractive thing that everyone sees....i liked there services..completed in less time and at affordable price
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Responded on: Jun 01, 2018 05:00 PM

Hi Max, Thank you for taking the time to rate us on google. We specialize exclusively on flooring. Therefore, it is critical for us to be the areas leading provider of installed flooring solutions. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
William J
May 27, 2018
My house is well decorated and floors are best in that...my flooring is very attractive and affordavle also....
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Responded on: Jun 01, 2018 05:00 PM

Hi William, Thank you for taking the time to rate us on google. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Ron L
May 27, 2018
Their customer friendly staff are really attractive they are really best service providers i highly recommended....
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Responded on: Jun 01, 2018 05:00 PM

Hi Ron, Thank you for taking the time to rate us on google. Our pricing for carpeting is all-inclusive and includes installation, premium padding, take-up, & haul-away. We are thrilled you love your new #carpeting! Sincerely, The Luna Flooring Gallery
Minnie A
May 27, 2018
It was a really great experience they work really great i am really impressed too i am satisfied....
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Responded on: Jun 01, 2018 05:00 PM

Hi Minnie, Thank you for taking the time to rate us on google. It is critical for us to deliver a 5-star experience to every customer. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Oliver I
May 27, 2018
Very good services by luna flooring gallery..i liked it the most...my house is well designed and floors are real attraction for that
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Responded on: May 29, 2018 05:00 PM

Hi Oliver, Thank you for the kind endorsement. It is our mission to make shopping for flooring easy and enjoyable. We are thrilled that you love your new #floors! Sincerely, The Luna Flooring Gallery
Jayson R
May 27, 2018
We went to the luna flooring gallery for renewating my house and i told you they made my house really great the floor was looking very attractive
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Responded on: Jun 01, 2018 05:00 PM

Hi Jayson, Thank you for your kind endorsement! We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Margn M
May 26, 2018
Bought wool carpet, installed, and am pleased with the process and results. I have a small one bedroom condo that has too much furniture. I paid extra, within reason, to have help moving the heavier furniture. When I was comparing carpets they took the rolls of carpet down so I could see it better. The installers arrived on time, worked throughout the day and put the furniture back. I am satisfied with the price and quality of the carpet and would recommend Metro to others. This appears to be a family owned and operated retailer who intends to satisfy customers. What more could one ask?
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Responded on: Jun 01, 2018 05:00 PM

Hi Margn, Thank you for the kind endorsement! We are thrilled the installation went as promised and that oyu love your new #flooring! Sincerely, The Luna Flooring Gallery
John H
May 26, 2018
Its quite amazing place they charge very low fees which is really nice for the people my experience was really great they treat me really good i am impressed too....
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Responded on: Jun 01, 2018 05:00 PM

Hi John, Thank you for the kind endorsement. I is our goal to make shopping for #flooring easy and enjoyable. We are thrill we did not disappoint! Sincerely, The Luna Flooring Gallery
Shane M
May 26, 2018
Really great customer service with low fees which is really good i like it i recommend to you try this now...
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Responded on: Jun 01, 2018 05:00 PM

Hi Shane, Thank you for the endorsement! It is our mission to make shopping for flooring easy and enjoyable! We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Dwayne S
May 26, 2018
Luna floofing gallery is really great their staff are customer friendly and service are too good i am satisfied with luna flooring gallery..
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Responded on: Jun 01, 2018 05:00 PM

Hi Dwayne, Thank you for the kind review. We treat all customers like friends and family and will never recommend a solution that we would not put in our own homes! We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Greg H
May 26, 2018
We absolutely love our new carpet. Chuck Whelpley and the Luna team did a great job installing the carpet. We ordered on a Sunday and the carpet was installed just a few days later. Home Depot would have been weeks later and I know the carpet would not have been the same quality. We will be ordering more carpet from Luna soon to do our upstairs.
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Responded on: Jun 01, 2018 05:00 PM

Hi Greg, Thank you for your kind endorsement! It is our mission to make shopping for flooring easy and enjoyable. We are thrilled the installation went exactly as promised and that you love your new #carpeting! Sincerely, The Luna Flooring Gallery
Hanna J
May 26, 2018
Very good place it is actually very attractive to wander and good treatment from employees
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Responded on: Jun 01, 2018 05:00 PM

Hi Hanna, Thank you for the kind endorsement. We pride ourselves on our consultative approach. These decisions will last a very long time. We want to make sure that you understand all you options and pick a solution that you will love for years to come. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
Coopr S
May 26, 2018
Luna flooring gallery is one of the best place i ever seen before this is quite amazing i am really impressed...
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Responded on: May 29, 2018 05:00 PM

Hi Cooper, Thank you for the kind review! It is our mission to make shopping for #flooring easy and enjoyable! We are thrilled we did not disappoint and you love your new floors! Sincerely, The Luna Flooring Gallery
Margie P
May 24, 2018
Had my house fully remodeled and the floors looked amazing. The workers paid close attention to details and made everything spot on. I'd recommend Luna Flooring to everyone. If you need a quick and free estimate, John are the guy to talk to.
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Responded on: Jun 01, 2018 05:00 PM

Hi Margie, Thank you for the kind endorsement. We are committed to 100% customer satisfaction. We are fortunate to be surrounded by some of the industries best installers that share our same goal! We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Bill N
May 18, 2018
Luna Flooring installed it quickly, professionally and their 0% financing was great
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Responded on: Jun 01, 2018 05:00 PM

Hi Bill, Thank you for taking the time to rate us on google. We guarantee our pricing against all local competitors, to include the big boxes and offer no interest financing on all purchases. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Grace L
May 16, 2018
I was able to get $200 off because I did that. The rep was on time, was very friendly, knowledgeable on all the products and took his time. Thank you
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Responded on: Jun 01, 2018 05:00 PM

Hi Grace, Thank you for the kind endorsement. We are thrilled we exceeded your expectation and that oyu love your new #floors! Sincerely, The Luna Flooring Gallery
Piers F
May 15, 2018
There service is very professionally. Dan is knowledge on flooring and his patience in answering my concerns was most helpful. This is a first class company run by a real professional. If you need flooring work this is the place.
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Responded on: Jun 01, 2018 05:00 PM

Hi Piers, Thank you for the kind endorsement. We pride ourselves as the industries leading experts and it is our mission to make shopping for #flooring easy and enjoyable. We are thrilled that we exceeded your expectations and that you love your new floors! Sincerely, The Luna Flooring Gallery
Darrel H
May 14, 2018
I was comparing carpets they took the rolls of carpet down so I could see it better. The installers arrived on time, worked throughout the day and put the furniture back. I am satisfied with the price and quality of the carpet and would recommend Metro to others. This appears to be a family owned Thank you
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Responded on: Jun 01, 2018 05:00 PM

Hi Darrel, Thank you for the kind endorsement! We are thrilled that the installation went as promised and that you love your new floors! Sincerely, The Luna Flooring Gallery
Richard M
May 14, 2018
Love my new wood floors from Luna. Chuck and his team are outstanding. A+ 5 stars from a extremely satisfied customer. Rick
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Responded on: Jun 02, 2018 05:00 PM

Hi Rick, Thank you for the kind endorsement! We are thrilled the installation went exactly as promised and that you love your new #hardwood floors! Sincerely, The Luna Flooring Gallery
Gary W
May 07, 2018
I decided to continue shopping around and ended up coming back. Dan was very helpful, knowledgeable and honored the sale price! Thanks
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Responded on: Jun 01, 2018 05:00 PM

Hi Gary, Thank you for the kind endorsement! It was a pleasure working with you. We guaruntee our pricing against all local competitors, even the big boxes. We specialize exclusively on flooring but you don't have to pay a premium for premium service. We are thrilled that you love your new #floors! Sincerely, The Luna Flooring Gallery
Angela J
May 07, 2018
Thank you for the service,Their prices were fair, and the installation went smoothly. The installers were all very professional and courteous and the new flooring is beautiful. Highly recommended!
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Responded on: Jun 01, 2018 05:00 PM

Hi Angela, Thank you for the kind endorsement. It's our mission to make shopping for #flooring easy and enjoyable. We are thrilled the install went exactly as promised and that you love your new floors! Sincerely, The Luna Flooring Gallery
Linda S
May 07, 2018
We had a great experience with Luna Flioring Gallery. We worked with Joe and purchased carpeting for for our 2nd floor and basement. Great price and service. The installation was done with great care and the clean up was excellent. Thank you! So happy with our experience.
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Responded on: May 29, 2018 05:00 PM

Hi Linda, Thank you so much for taking the time to rate us on google. It is critical for us to deliver a 5-star experience to every customer. We are thrilled that you love your new #carpeting! Sincerely, The Luna Flooring Gallery
Larry M
Apr 30, 2018
Great company to work with, happy with selection and price !
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Responded on: Mar 20, 2018 05:00 PM

Hi Larry, Thank you for the kind words. We are pleased to know that we made the experience easy and enjoyable for you! Glad you love your #floors! Sincerely, The Luna Flooring Gallery of Oakbrook
James H
Apr 30, 2018
Luna Flooring's pricing was reasonable. And I had somebody who used them before and had a good experience,They were quick and efficient, and the product is great. Thank you
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Responded on: Jun 01, 2018 05:00 PM

Hi James, Thank you for the kind endorsement. It is our mission to make shopping for #flooring easy and enjoyable. Our process is simple come in and we will educate you on the latest trends in flooring. Check out samples so you can see them in your home. We will come out on a convenient 1-hour window and laser measure you home. Sometimes, we can come out the very same day. Once your home is measured, we can provide exacting estimates on any product in our stores. We are thrilled you love your new #flooring! Sincerely, The Luna Flooring Gallery
jennifer s
Apr 30, 2018
Outstanding customer service from the word go. They allowed us to make a very informed decision and did not try to pressure us into making choices that would pad their pockets. In fact, they talked us out of pricier options that would not work long-term for our basement. Their installers did a great job, were on time and were very neat. We could not recommend Chuck Whelpley and his Oak Brook Luna team enough. Anybody shopping for carpet or flooring options should visit this store.
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Thomas D
Apr 21, 2018
I found these guys on Google. Great experience from start to finish! I highly recommend them and will use them again if need be.
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Responded on: Apr 20, 2018 05:00 PM

Hi Thomas, Thank you for the kind endorsement. We are glad you had a great experience. Everything we do is designed to make shopping for flooring easy and enjoyable. We offer a free measure in a convenient 1-Hour window. We don't want anyone to make any commitment with us until they understand exactly exactly how much the project will cost. We are thrilled that you love your new #flooring! Sincerely, The Luna Flooring Gallery
Gudrun L
Apr 21, 2018
I never write reviews online, but John and the team at Luna Flooring Gallery were so amazing that I decided that this would be my first. They couldn't have been more helpful, nice, and patient with me. I had a hard time deciding which style I wanted, and they stood by me every step of the way Wonderful service! Very friendly and helpful staff. Great selection of flooring including exotic woods. Delivery was on time and we were very impressed with their professionalism. Installation was perfect and clean. I recommend them to all looking to have their flooring redone. Thank you Luna Flooring.
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Responded on: Apr 20, 2018 05:00 PM

Hi Gudrun, Thank you for taking the time to rate us on Google. It is critical that we deliver a 5-Star experience to every customer. We are thrilled that we exceeded your expectations and that you love your new #flooring! Sincerely, The Luna Flooring Gallery
Courtney M
Apr 21, 2018
We went in looking for a particular piece of flooring. The gentleman working there had great knowledge of the floors and tried to help us find a match. I was impressed with his extensive knowledge of different floor materials.
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Responded on: Apr 20, 2018 05:00 PM

Hi Courtney, Thank you for the kind endorsement. We specialize in flooring. Therefore it is critical for us to the industry's leading experts. We are so glad we were able to impress you with our mad-#flooring skills. We're kinda proud to be floor nerds ;) Sincerely, The Luna Flooring Gallery
James S
Apr 21, 2018
Great people, wonderful service.
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Responded on: Apr 20, 2018 05:00 PM

Hi James, Thank you for taking the time to review us on Google. It is our goal to make shopping for #flooring easy and enjoyable. We treat everyone as our friend and family and will only recommend solutions that we would want in our own homes. We are thrilled you love your new floors! It was a pleasure working with you. Sincerely, The Luna Flooring Gallery
Lee W
Apr 21, 2018
Luna installed our wood floor years ago. Due to water damage, we called them to replace our dining room floor. After all these years, we were able to match our flooring. Luna installers were very professional and replaced it in one day. Our sales person, Karen Guevara was very helpful during this process. We are very pleased with the service.
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Responded on: Apr 20, 2018 05:00 PM

Hi Lee, Thank you for the kind endorsement. We are thrilled we were able to solve your problem and replace your water damaged #flooring. We are fortunate to have some of the industries BEST installers! Sincerely, The Luna Flooring Gallery
Thomas L
Apr 21, 2018
After years of seeing the Luna ads on TV, I now understand why they have been successful in the Chicago area. They just do carpet and flooring, so they do it well and have their own installers. We had water damage in our house and decided to finally replace the original carpet in our home. My wife and I went to the home improvement stores, but my take is they really don’t specifically focus on carpeting and the selection is limited. If you haven’t replaced carpet, it involves getting everything on your floors moved out of the way (into the basement, storage or other rooms) and it is a daunting task. We went into the Luna store in Deerfield and immediately Ken Bura was able to ask the right questions and help us navigate through a huge selection of carpet options. Smartstrand is a new DuPont carpet that is unbelievably resistant to stains and essentially the successor to “Stainmaster,” which was the gold standard in the industry for years. Ken was able to narrow or selection quickly and gave us a sample board to take home. Once we made our choice, with a pet-resistant pad and plush carpet, Ken took care of everything. What was surprising to me was the final cost was $2,000 less than what we priced at all the other stores. The installation was fantastic. That is all those installers do and they even moved our bed and side tables to another room and back so we were able to sleep in our own bed that night. The installation was clean and the guys were great. In general, I like to buy services from local companies that focus on one thing and have 15-30 years in the business.(you wouldn’t go to a generalist for knee replacement). If you are looking at a decision on carpet, I strongly recommend Luna and ask for Ken.
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Responded on: Apr 20, 2018 05:00 PM

Hi Thomas, Thank you for the kind endorsement. Our mission is to make shopping for flooring easy and enjoyable. We pride ourselves on being the foremost industry experts. Whereas their may be some convenience in shopping the "big boxes", we focus on being the best at one thing...#Flooring! We offer flooring expertise and you don't have to pay a premium! We are thrilled you love your new floors! Sincerely, The Luna Flooring gallery
Claudette J
Apr 21, 2018
I couldn't be happier with my new carpet from Luna Flooring Gallery. John was awesome to work with, very professional and helpful. The installer was meticulous and did a great job! I highly recommend this company and will definitely use them for any future flooring needs.
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Responded on: Apr 20, 2018 05:00 PM

Hi Claudette, Thank you for the kind endorsement. It's our goal to make shopping for flooring easy and enjoyable. Our installers are among the best in the industry. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Robert S
Apr 21, 2018
My entire experience with Luna tile was a good one .Karen was eager to help and created a great price for my large tile job (500) square feet. The installers did a great job and we are completely satisfied. Robert stephenson Wood Dale il.
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Responded on: Apr 20, 2018 05:00 PM

Hi Robert, Thank you for taking the time to review us on Google. With thousands of projects completed each year, we know that we need to go above and beyond for every customer to earn their endorsement. We are fortunate to be surrounded by a team of project managers and installers that share our same commitment to 100% customer satisfaction. We are thrilled you love your new #tile #floors! Sincerely, The Luna Flooring Gallery
Diane K
Apr 21, 2018
Mark was very helpful and not “high pressure” to purchase carpet. Oscar, the installer, was efficient and did a perfect job! Beautiful results for our bedroom!
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Responded on: Apr 20, 2018 05:00 PM

Hi Diane, Thank you for the kind endorsement! It is critical for us to deliver a 5-Star experience to every customer and will do whatever is required to make sure our customers love their new #flooring. It appears that we have failed you. Four stars is unacceptable. As a consequence, Mark has been terminated ;) Sincerely, The Luna Flooring Gallery
Gudrun L
Apr 21, 2018
This company was a great pleasure to work with. They stick to there deadlines and communicate thoroughly through my project. Dan asks all the right questions to find the flooring that fit you and the way you live. He's knowledgeable, personable and has a great eye for color and style. Very happy and definitely recommend them. 10-STARS
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Responded on: Apr 20, 2018 05:00 PM

Hi Gudrun, Thank you for the kind endorsement! It's our goal to make shopping for flooring easy and enjoyable. We are thrilled that we did not disappoint and that you love your new #floors! Sincerely, The Luna Flooring Gallery
Raj S
Mar 21, 2018
Mr. Ken Bura is an exemplar of professionalism. His herculean work-ethic led him to masterfully orchestrate the flooring of my 4,000 square-foot home and the result is utter perfection. Highly recommended.
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Responded on: Mar 20, 2018 05:00 PM

Hi Raj, Thank you so much for the kind review! Some of our reviews really make us feel like flooring heroes. But this one really take the cake! Herculean...this make us feel like flooring gods! We are thrilled we exceeded your expectations and that you love your #floors! Sincerely, The Luna Flooring Gallery of Deerfield
Dan V
Mar 21, 2018
very professional together with quality carpet
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Responded on: Mar 20, 2018 05:00 PM

Hi Dan, Thank you for the kind endorsement. With our five Chicago-land locations, we boast the areas largest selection of flooring. We have products that fit every budget and carry some of the most premium brands such as #Karastan. It is our mission to make shopping for #flooring easy and enjoyable. We are pleased to hear that we did not disappoint you! Sincerely, The Luna Flooring Gallery of Lake Zurich
Ali L
Mar 21, 2018
I was really impressed with the service and flooring options (not just carpeting). Reasonable prices and great results!
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Responded on: Mar 20, 2018 05:00 PM

Hi Ali, Thank you for the kind words. Although our clients still love carpeting, especially in the bedrooms, most of our clients today are selecting from a wide variety of more resilient options. Our expert carpenters install solid & engineered hardwoods, laminates, and the newest luxury vinyl tile and plank flooring. I would strongly encourage anyone looking for hardwood floors to consider some of the new synthetic flooring options available. These floors are not designed to be "cheaper" but rather a better option for most active families. They are easier to maintain and more durable than most natural wood floors. Most importantly, they look amazing! We are thrilled you love your #floors! Sincerely, The Luna Flooring Gallery of Deerfield
Joe M
Mar 21, 2018
Luna was the best great service in store installers were the best . Will tell all my friends !!
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Responded on: Mar 20, 2018 05:00 PM

Hi Joe, Thank you for the endorsement. It is our mission to make shopping for #flooring to be easy and enjoyable! We are passionate about our products and services and offer the areas largest selection of flooring. Its our privilege to be surround by some of the industries best installers that share our commitment to customer service. We are thrilled that we exceeded your expectation! Sincerely, The Luna Flooring Gallery of Naperville
Larry M
Mar 21, 2018
Great company to work with, happy with selection and price!
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Responded on: Mar 20, 2018 05:00 PM

Hi Larry, Thank you for taking the time to post your review. It is critical for us to deliver a 5-Star experience to every customer! It's our mission to make shopping for flooring easy and enjoyable. We are thrilled you love your #floors! Sincerely, The Luna Flooring Gallery of Naperville
Ali L
Mar 21, 2018
Used Luna for several flooring projects and they have always been professional. They have done fantastic work for me!
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Responded on: Mar 20, 2018 05:00 PM

Hi Ali, Thank you for the endorsement and your repeat business. We are very passionate about our business and it is critical that we do everything we can to ensure our client's love their new #floors! We are thrilled we did not disappoint! Sincerely, The Luna Flooring Gallery of Naperville
Laura B
Mar 21, 2018
Karen made my shopping experience with Luna a memorable one. Ruben and his crew did a great job.
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Responded on: Mar 20, 2018 05:00 PM

Hi Laura, Thank you for your kind endorsement. Everything we do is designed to make shopping for flooring easy and enjoyable. We really try to make the experience fun! Its a decision we make that will last a long time so we want to make sure our customers will be satisfied for years to come! Sincerely, The Luna Flooring Gallery of Oakbrook
Heather R
Mar 21, 2018
Floors look awesome!! Everyone in the showroom was very friendly and knowledgeable. Install went smoothly.
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Responded on: Mar 20, 2018 05:00 PM

Hi Heather, Thank you for the kind endorsement. It was a pleasure working with you. Glad you love your new AWESOME #flooring! Sincerely, The Luna Flooring Gallery of Deerfield
Susan G
Mar 21, 2018
I have had a wonderful experience at Luna buying and having installed wood floors in my kitchen, family room, dining room and living room. Karen Guccione was so helpful and patient answering all my questions no matter how small. She arranged for the best installers and my floors look great. She is a true professional who knows her stuff. Susan and Sheldon Galens
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Responded on: Mar 20, 2018 05:00 PM

Hi Susan, Thank you for taking the time to post your review online. We are thrilled that we made shopping for #flooring easy and enjoyable for you! We pride ourselves as the foremost industry experts! Sincerely, The Luna Flooring Gallery of Deerfield
Laura B
Mar 21, 2018
I would like to thank John for making my shopping experience a very good experience. He helped me find the right product for my house. The workers did a great job.
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Responded on: Mar 20, 2018 05:00 PM

Hi Laura, Thank you for taking the time to rate us on google. We genuinely appreciate the endorsement. It is critical for us to deliver a 5-Star experience to our customers! Our installers are excellent and share our same commitment to 100% customer satisfaction! Glad love your new #carpets! Sincerely, The Luna Flooring Gallery of Lake Zurich
Mark C
Mar 21, 2018
Had carpet put in and all went well. Got a really good price and the installers were very professional. I would refer this store to my anyone.
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Responded on: Mar 20, 2018 05:00 PM

Hi Mark, Thank you for your endorsement! Everything we do at the Luna Flooring Galleries is designed to make shopping for #flooring easy and enjoyable. We take pride in being the industries leading experts in flooring options today. We treat all of our clients like friends and family. Glad you love your new floors! Sincerely, The Luna Flooring Gallery of Naperville
Karen G
Mar 21, 2018
Wow!!!!This is definetly the place to get your flooring! After doing some shopping around, I was confirmed on my decision to go with Luna because they had the largest selection with the best overall value package. The installers were terrific, very courteous and got the job done in a timely fashion. Some unexpected flooring repairs needed to be made and they were able to fix them right on the spot. Nothing was beyond their expertise. Thank you Luna for doing such a good job.
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Responded on: Mar 20, 2018 05:00 PM

Hi Karen, Thank you so much for the emphatic endorsement! We are proud of our product selection. With 8500 sq. ft. of showroom, there's not much more out there to see! Chances are if it's not here, you don't want it! Home renovations can be complex by nature and unfortunately we don't yet have x-ray vision ;) Sometimes we encounter some unforeseen sub floor issues that need to be fixed to ensure your floors will last. We never seek to profit on any of these issue and preform any additional work at cost. We are thrilled you love your new #floors. Sincerely, The Luna Flooring Gallery of Schaumburg
Robert A
Mar 21, 2018
The Luna store in Oak Brook Terrace on Butterfield Road is Outstanding. Chuck was patient and offered the Best Price (35% Less) compared to 2 other quotes I had received from other large companies and they offered better products. I purchased Karastan Carpeting and Armstrong Wood flooring in 6 rooms plus a stairway in my home. All the installers were Great. They worked hard and installed around my schedule. The carpet installers had to do 4 large rooms and move furniture they worked through lunch and finished at 8:30 pm on a Friday evening. They all cleaned up after themselves and left my home in great condition. The final installer Primo was Out Standing! He did a great job on my stairs installing a beautiful on site made runner. We all hear the Luna ads on TV where they come to your house first, but this retail store is different and worth every bit of your time to visit instead of calling the TV number. I understand they have 5 Retail Stores. Ask for Chuck or his partner, you will get great value for your dollar and personal attention. I will recommend to all my family and friends.
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Responded on: Mar 20, 2018 05:00 PM

Hi Robert, Thank you for this kind endorsement! The Luna Flooring Galleries offer all the benefits of the shop @ home division with the added benefit of the areas largest selection of premium flooring products. As a small division of the company, we can offer custom installation & the service levels of a mom & pop. We are committed to 100% customer satisfaction. If any customer is not 100% pleased, they are encourage to speak with the owner directly. Give us a try. Call the store and ask to speak with the owner and you will receive a call back promptly! We are thrilled you love your #floors! Sincerely, The Luna Flooring Galleries
Heather R
Mar 21, 2018
Took me a few trips to the Schaumburg Gallery to finally make my selection. Every time I went in everyone was so helpful. Floors look great!
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Responded on: Mar 20, 2018 05:00 PM

Hi Heather, Thank you for taking the time to rate us on google. It is critical that we deliver a five star experience to every customer! Glad you love your new #flooring! Sincerely, The Luna Flooring Gallery of Schaumburg
Larry M
Mar 21, 2018
Great company to work with , happy with selection and price !
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Responded on: Mar 20, 2018 05:00 PM

Hi Larry, Thank you for your endorsement! Everything we do is designed to make shopping for #flooring easy and enjoyable. We are passionate about our products and services. You will find our staff to be among the most experienced flooring experts and our installers are top notch! Sincerely, The Luna Flooring Gallery of Lake Zurich
Irina R
Mar 21, 2018
Honestly, it was a really great experience working with these guys at Luna Flooring Gallery. When you find good people you really want to get the word out! We ordered laminatewood, and new tile for the bathrooms. Pricing was super competitive and more than reasonable for the quality of work and product. Super happy with the result; but more than that, just the care and service from the awesome team of guys who helped us get exactly what we were looking for. Thank you!! Highly recommend!
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Responded on: Apr 20, 2018 05:00 PM

Hi Irina, Thank you for the kind endorsement. It is critical for us to deliver a 5-Star experience to every customer. We treat our customers our customers like family. How else would we expect our customers to feel confident referring their friends and family? We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Laura B
Mar 21, 2018
Great experience from beginning to end.
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Responded on: Mar 20, 2018 05:00 PM

Hi Laura, Thank you for the endorsement. We a glad that we did not disappoint and that you love your new #carpet! Sincerely, The Luna Flooring Gallery of Naperville
Karen G
Mar 21, 2018
Look no further than Luna! Save yourself the hassel of shopping around! After wasting valuable time shopping around I settle on Luna because they have the best selection, best overall pricing, best installation.
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Responded on: Mar 20, 2018 05:00 PM

Hi Karen, Thank you so much for the endorsement. It is our mission to make shopping for #flooring easy & enjoyable. We are fortunate to have of the best installers in this industry! We are thrilled we exceeded your expectations! Sincerely, The Luna Flooring Gallery of Lake Zurich
Heather R
Mar 21, 2018
Great service from the staff. Very knowledgeable and friendly.
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Responded on: Mar 20, 2018 05:00 PM

Hi Heather, Thank you for the endorsement. Our staff here at Lake Zurich has over 30 years experience. We pride ourselves on our expertise. So glad that you love your new #carpet! Sincerely, The Luna Flooring Gallery of Lake Zurich
Laura B
Mar 21, 2018
Chuck was wonderful to work with. He helped me find the right wood and carpet for my house. The installers did a great job. A very good experience.
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Responded on: Mar 20, 2018 05:00 PM

HI Laura, Thank you for the kind endorsement. We are thrilled you had a great experience and love your floors. We are not satisfied until our client's love their new #floors! Sincerely, The Luna Flooring Gallery of Oakbrook
Karen G
Mar 21, 2018
Sometimes remodeling projects can be very stressful. Not with Luna! The teamwork between the sales staff and the installers were incredibile. The salesperson prepared me for what to expect with my project and the installers delivered a quality installation. They were so detailed minded. The new updated look in my house is beautiful and affordable thanks to Luna!
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Responded on: Mar 20, 2018 05:00 PM

Hi Karen, Thank you for the endorsement. Everything we do in the Luna Galleries is designed to make shopping for #flooring easy, enjoyable and stress-free! We are glad we succeeded and that you love your new floors! Sincerely, The Luna Flooring Gallery of Oakbrook
J R
Mar 21, 2018
Last week we had LUNA install our floors and they look really nice. We went to the Luna in Schaumburg to look at what they had. They do have a lot. Everything went really well. The installers were great, and Mark in the showroom was very helpful. I would have no problems recommending Luna. I would suggest to use the stores. They have a lot to choose from and much bigger samples than other places we went.
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Responded on: Mar 20, 2018 05:00 PM

Hi J, It was a pleasure working with you! We are glad you love your new #floors! Everything we do is designed to make the experience easy and enjoyable. We are passionate about our products and services an committed to 100% customer satisfaction! Sincerely, The Luna Flooring Gallery
Heather R
Mar 21, 2018
New floors look great! Thanks for making the process easy.
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Responded on: Mar 20, 2018 05:00 PM

Hi Heather, Thank you for your endorsement. IT is our mission to make shopping for #flooring easy and enjoyable. So glad to hear we succeeded and you love your new floors! Sincerely, The Luna Flooring of Oakbrook
Mark C
Mar 21, 2018
Got a very good price on a really good carpet and they did a measurement for free. Installers were very professional and clean. I recommend the Luna store in Oakbrook to anyone. Joe was great.
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Responded on: Mar 20, 2018 05:00 PM

Hi Mark, Thank you for your kind endorsement. We are thrilled you love your new #flooring. Everything we do is designed to make shopping for flooring easy and enjoyable. We are fortunately to be surrounded by some of the industries best installers...very professional and apparently clean too ;) Sincerely, The Luna Flooring Gallery of Oakbrook
Dan V
Mar 21, 2018
went in the store with caution after reading reviews but was pleasantly surprised with the service and concern David showed in my project and his knowledge made me very comfortable. Come to find the retail stores are extremely professional
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Responded on: Mar 20, 2018 05:00 PM

Hi Dan, Thank you for the kind endorsement. Many of our associates have a decade experience in flooring and home renovation. We also have staff that has been trained by the National Wood Flooring Association in flooring specification, installation and inspection. It is our goal to make shopping for #flooring easy and enjoyable. We pride ourselves on our floor expertise! Sincerely, The Luna Flooring Gallery of Schaumburg
Marlene T
Mar 21, 2018
Great job working with Chuck from beginning to the end when the floor was installed.
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Responded on: Apr 20, 2018 05:00 PM

Hi Marlene, Thank you for the kind endorsement. We take great pride in the quality of the service and products that we provide here at the Luna Flooring Gallery. We are thrilled that you love your new #floors! Sincerely, The Luna Flooring Gallery
Karen G
Mar 21, 2018
The sales staff were so helpful and knowledgeable. The installers are so nice. Very professional from the moment I started my flooring quest to the final finishes. I will definetly recommend Luna to all my freinds and family.
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Responded on: Mar 20, 2018 05:00 PM

Hi Karen, Thank you for your endorsement. Everything we do is designed to make shopping for #flooring easy and enjoyable. We are fortunate to have some of the best installers that share our commitment to 100% customer satisfaction. We are thrilled you love your new floors! Sincerely, The Luna Flooring Gallery of Naperville
Patty M
Mar 21, 2018
We went to the Luna store in Schaumburg for carpeting in our new home. Mark, the store manager was professional, listened to our needs, and was able to meet our budget with the exact carpet we wanted. The installation was seamless and looks beautiful. Thank you Mark and thank you Luna for the excellent service.
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Responded on: Mar 20, 2018 05:00 PM

Hi Patty, Thank you so much for taking the time to post this review online. It is critical for us to deliver a five star experience to every customer. We are committed to 100% customer satisfaction. If any client feels as though we deserve any less, they can ask directly for the owner and we are confident we can resolve the issue and earn your endorsement. We are thrilled you love your new #carpeting! Sincerely, The Luna Flooring Gallery of Schaumburg
Joe M
Mar 21, 2018
Karen helped me with my carpeting she was great !! The project was done in a timely manor with all services needed to complete job .Those guys work really hard and did a wonderful job. Very Happy!!
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Responded on: Mar 20, 2018 05:00 PM

Hi Joe, Thank you for your endorsement. It's our mission to make shopping for flooring easy and enjoyable! We are fortunate to be surrounded by some of the industries best installers that share our commitment to 100% customer satisfaction. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery of Deerfield
Joe M
Mar 21, 2018
Beautiful store great selection my friend told me about them. My install was on time and exceeded my expectations! Luna is the place to go.
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Responded on: Mar 20, 2018 05:00 PM

Hi Joe, Thank you for your endorsement! Everything we do is designed to make shopping for #flooring easy and enjoyable! We are thrilled you love your new floors! Sincerely, The Luna Flooring Gallery
Joe M
Mar 21, 2018
Luna is the place to go in Lake Zurich great service ,price and selection.Install went off with no problems ,will tell all my friends
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Responded on: Mar 20, 2018 05:00 PM

Hi Joe, Thank you for your kind endorsement! It is critical for us to deliver a 5-Star experience to every one of our customers. We are committed to making shopping for #flooring easy and enjoyable. We are thrilled we exceeded your expectations. Sincerely, The Luna Flooring Gallery of Lake Zurich
Peggy S
Feb 19, 2018
Beat other prices. Came on time. Did a beautiful job.
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Responded on: Mar 20, 2018 05:00 PM

Hi Peggy, Thank you for the endorsement! We are thrilled you love your new #flooring. Everything we do is designed to make shopping for flooring easy and enjoyable. We are glad we did not disappoint! Sincerely, The Luna Flooring Gallery of Deerfield
Jan F
Feb 19, 2018
Purchased carpeting for our family room. Chuck was the greatest, helping us pick the right color, he keep us within our budget. The install was done very professionally, and they moved the furniture and put it back where it belonged. I know we will enjoy our carpeting for years to come.
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Responded on: Feb 18, 2018 04:00 PM

Hi Jan, We are thrilled you love your new #carpeting! We pride ourselves for being the consultative experts to make shopping for flooring to be fun & enjoyable. Sincerely, The Luna Flooring Gallery of Oakbrook
Joan F
Feb 19, 2018
Karen is extremely knowledgeable and patient. Her guidance and expertise was very much appreciated. She is a tremendous asset to Luna. I highly recommend her. The flooring crew under the leadership of Fernando was excellent. Their workmanship and care in installing our flooring was exceptional.
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Responded on: Mar 20, 2018 05:00 PM

Hi Joan, Thank you for your kind endorsement. It is our mission to make shopping for flooring easy and enjoyable. We pride ourselves on our knowledge and expertise. We are thrilled we exceeded your expectations an your love your new #floors! Sincerely, The Luna Flooring Gallery of Deerfield
Jean M
Feb 19, 2018
I am beyond pleased with my new carpeting for our entire second floor. The manager Mark, was extremely helpful in choosing the best carpeting for our needs. I shopped several other flooring stores and their price was vert competitive. The installation went exactly as they said it would and the installers were very professional. They moved all the furniture and hauled away all the garbage. I would definitely recommend the Luna store in Schaumburg to anyone.
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Responded on: Mar 20, 2018 05:00 PM

Hi Jean, Thank you for taking the time to post your endorsement. Everything we do is designed to make the experience easy, enjoyable and stress-free. We are fortunate to be surrounded with some of the industries best installers that share our same commitment to customer satisfaction! Sincerely, The Luna Flooring Gallery
mb r
Feb 19, 2018
Luna exceeded out expectations. The service was fantastic, the price was more competitive than the other stores we had give us quotes. We were looking for a fast turn around, they were able to process our order on Tuesday and install the next Saturday. The installers were, quick, professional and clean.
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Responded on: Mar 20, 2018 05:00 PM

Hi Merribeth, It was a pleasure working with you too! We are glad we were able to exceed your expectations and you love your new #carpeting. We are truly passionate about our business and try to make the experience fun and enjoyable! Sincerely, The Luna Flooring Gallery
Carol R
Feb 19, 2018
Such a pleasure to work with Joe and Craig........loved how the carpet was rolled (Hollywood style) on my stairs!!!!!
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Responded on: Feb 18, 2018 04:00 PM

Hi Carol, Thank you for the kind endorsement. We agree, the "Hollywood" stair treatment can really add sophisticated style to your stairs! We are glad you are thrilled with your new #carpeting! Sincerely, The Luna Flooring Gallery
Erin D
Feb 19, 2018
We had a great experience working with Luna for carpeting in our new home. Chuck was awesome to work with, and helped us make the right carpet selections for our house and family. We love the way our bedrooms and basement look with our new carpeting!
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Responded on: Feb 18, 2018 04:00 PM

Hi Erin, Thank you for taking the time to post your review. It is very important that we deliver a 5-star experience to every customer. Home renovations can be complex in nature. It's our mission to make shopping for #flooring easy and enjoyable! Sincerely, The Luna Flooring Gallery
Paphiopedilum O
Feb 19, 2018
Chuck & Dan are the best. Top notch. Great communicatioin and they're accessible..... Their "rush-in" job was great and hard working installers that did 2000 sqft in 4 days, 2 guys,..... wood floors.. all carpet, tile, refuse, gone. Just dusty is my only beef, can't avoid it, Should out to "gotta take care of the installers, I gotta take care of my guys". .. Pete & Valero like working. They worked their asses off, I would request these 2 guys. polite, and were on time. Just make sure if Dan or truck tell you they OU something to aggressively text and call them to remind them you still matter.
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Responded on: Feb 18, 2018 04:00 PM

Hi Earl, So glad you love your new #floors! Admittedly, the transitions we originally installed were not a good color match. It took us longer than usual to get the new trims. But we are committed to 100% customer satisfaction, no matter how long it takes! Sincerely, The Luna Flooring Gallery
Diane M
Feb 19, 2018
Hard working! Love my carpet and flooring!! Highly recommend Luna!!
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Responded on: Feb 18, 2018 04:00 PM

Hi Diane, Thank you for the kind endorsement! We are thrilled you love your new carpet & #floors! Sincerely, The Luna Flooring Gallery
Amy H
Jan 20, 2018
I shopped at Luna Carpet in Deerfield for an 8 x 10 custom rug. Rob was very helpful to assist me with narrowing down my carpet search and finding the right samples to take home. Upon my decision, Craig from Luna, contacted me within 3 weeks to schedule delivery and was super friendly. The on-site delivery men were on-time, and did a great job at installing the rug in my master bedroom. The Carpet itself is high quality.
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Responded on: Mar 20, 2018 05:00 PM

Hi Amy, Thank you for the kind endorsement. We are thrilled you love your new #rugs! Sincerely, The Luna Flooring Gallery of Deerfield
Bob B
Jan 20, 2018
Good carpet, good installers....would not hesitate to use Luna Oakbrook again.
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Responded on: Feb 18, 2018 04:00 PM

Hi Bob, It was a pleasure working with you! We appreciate the endorsement. Sincerely, The Luna Flooring Gallery
Caroline C
Jan 20, 2018
I had my carpet replaced, and this was a great place to do business with. Chuck was extremely helpful answering all my questions, and the price was within my budget. The installation was done quickly and professionally. I would definitely recommend the Oakbrook gallery.
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Responded on: Feb 18, 2018 04:00 PM

Hi Caroline, Thank you so much for the endorsement! We are thrilled you love your new #flooring and we exceeded your expectations! Sincerely, The Luna Flooring Gallery
jrleber89
Jan 20, 2018
Professional, Experenced, Pleasure to work with! 2 weeks have gone by and I wanted to post a review indicating our level of satisfaction with this company. The Luna Flooring Gallery of Naperville really made the entire process from start to finish easy. Although my wife and I are no experts when it comes to flooring, Heather and Dan really made us feel at home and comfortable. The enitire process was an absolute pleasure and we couldn't be happier with our decision. They're truly experts! You will get referrals out of us and thank you!
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Responded on: Mar 20, 2018 05:00 PM

Hi Jerry, Thank you for your kind endorsement. It is critical for us to deliver a five star experience to every customer. It's our mission to make shopping for flooring easy and enjoyable. It was a pleasure working with you both. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery of Naperville
jrleber89
Jan 20, 2018
Flooring Can Be Fun! Recietly purchased carpet and hardwood from the Luna Flooring Gallery of Schaumburg and my wife and I couldn't he happier. Everything from the sales experience, to the installation was top notch. Mark, David, and Karen really made shopping for flooring fun! We will defentaly be recommending to our family and using them for our next project, expect return business from us! Ya'll rock! -Jeremy and Michelle.
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Responded on: Mar 20, 2018 05:00 PM

Hi Jerry, It was a pleasure working with you both. We are thrilled that you love your new #floors! Everything we do is designed to make shopping for flooring easy and enjoyable! Seems like we were successful! Glad you agree that shopping for flooring can be fun! ;) Sincerely, The Luna Flooring Gallery
Brian Y
Dec 20, 2017
Chuck and team were quick to provide an estimate and their team did quality work at a good price. Would use again!
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Responded on: Feb 18, 2018 04:00 PM

Hi Brian, Thank you for the endorsement. We are thrilled you love your new #flooring! For us, it is very important to deliver a 5-Star experience to every customer. This starts with helping our clients find the very best flooring option for their budget; setting the right expectations for how the project will go; and finally, sending a qualified professional to make sure the installation is flawlessly executed. Sincerely, The Luna Flooring Gallery
lou b
Dec 20, 2017
...they Came (to measure and estimat. ), they Worked (did exactly as we talked about), they Left (completed job).... AND they came in at the best price !! why not 5 stars ??
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Responded on: Feb 18, 2018 04:00 PM

Hi Lou, It was a pleasure working with you on this project! You review fills us with pride and feels like a swift, conclusive victory for #flooring merchants...We came, we specified, and we installed flooring! Sincerely, The Luna Flooring Gallery
Amy K
Nov 20, 2017
Beyond pleased! A huge help when I needed it and job well done. I had contracted another flooring outlet to carpet 5 rooms, two hallways, and flight of stairs. All to be completed before family from out of state came in to celebrate my parents 64th wedding anniversary. On the day the other carpet outlet was to complete the job, they showed up with only 2 rooms worth of carpet and told me since it was special ordered carpet it would take them another 10 to 15 days to come back and finish the job. My family was coming in a little over one week. I told the other outlet to keep their carpet and I called Luna Flooring Gallery of Oakbrook Terrace. Luna came out right away with a much better selection of carpeting and was able to complete the job with in hours of my family arriving. I was so thankful and relived and very happy with the much better quality of carpet I received. Thank you Luna Flooring of OakBrook Terrace!!
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Responded on: Feb 18, 2018 04:00 PM

Hi Amy, Thank you so much for the endorsement. These type of reviews fill us with pride. Makes us feel like flooring hero's! Sincerely, The Luna Flooring Gallery-Saving the world from bad flooring-one floor at a time!
Lenore O
Nov 20, 2017
We are beyond thrilled with the carpet installed by Chuck and his team from Luna Flooring in Oak Brook over the summer. We had carpeting for 5 rooms and a hallway w/ stairs put in and the outcome was beautiful. The 3 men who did the work were quick and efficient leaving nothing behind except for perfect, clean and vacuumed rooms. From the beginning, Chuck was very helpful and even with some confusion with regards to the timing of the installation, Chuck did everything he could to ensure that the installation took place as planned. We highly recommend this business.
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Responded on: Feb 18, 2018 04:00 PM

Hi Lenore, Thank you for your endorsement! We are thrilled you love your beautiful new #flooring! It's critical that we deliver a 5-star experience to every customer. Our exceptional installation team makes this possible! Sincerely, The Luna Flooring Gallery of Oakbrook
Kishore K
Nov 20, 2017
They recently did a big project for me. They have very good choice of carpet. Their work, timing, communication and price were perfect. Highly recommended.
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Responded on: Feb 18, 2018 04:00 PM

Hi Kishore, It was a pleasure working with you on both your home and your investment property. We are thrilled we made the experience as enjoyable as possible and that you are genuinely satisfied with the results! Sincerely, The Luna Flooring Gallery
Jannine S
Nov 20, 2017
My husband and I couldn't be happier with our new floors. We had 1300 square feet installed. The service from beginning to end was excellent. From the expertise of choosing the right flooring for our space to the installation. The installers were professional and polite and did all of the moving of furniture and always left the job site clean before leaving at the end of the day. I highly recommend You see Luna in Oakbrook Terrace.
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Responded on: Feb 18, 2018 04:00 PM

Hi Jannine, It was a pleasure working with your and your family. It is our mission to make shopping for #flooring easy and enjoyable. This was a project that we were very proud of. Yours floors look amazing! We are thrilled you agree :) Sincerely, The Luna Flooring Gallery
Michael C
Oct 20, 2017
Last night I stopped in to look for carpet remnants and spoke with Heather. I have a rather small patch-job that's being done and most places carrying remnants only provide 12'x...something much larger than I need. While Luna doesn't carry remnants, Heather helped me come up with a better solution that fit my needs. ...it's this reason that I'm writing the review. She thought outside the box and helped in a way most others haven't.
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Responded on: Mar 20, 2018 05:00 PM

Hi Michael, Thank you for your kind endorsement! We pride ourselves on our expertise and passion for our products and services. We are thrilled that we were able to help! Sincerely, The Luna Flooring Gallery of Naperville
Jeannie k
Oct 20, 2017
I stopped in the store to look at carpets and experianced wonderful customer service from Chuck.. He answered all my questions and offered a solution for a burn spot in my living room carpet. Thanks Chuck
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Responded on: Feb 18, 2018 04:00 PM

Hi Jeannie, Thank you for the endorsement! We are glad we were able to help you with our expert #flooring advice! Sincerely, The Luna Flooring Gallery
Courtney N
Oct 20, 2017
I highly recommend using the Oakbrook Luna location! I worked with Chuck who was fantastic! The entire process was smooth and stress free! The gentleman who installed my floors were very professional and great to work with. I can't imagine using anyone else!
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Responded on: Feb 18, 2018 04:00 PM

Hi Courtney, Thank you for the kind endorsement! It is our mission to make shopping for flooring easy and enjoyable. We are fortunately to be surrounded by some great installers! We are glad you love your new #floors and that we made the experience stress-free! Sincerely, The Luna Flooring Gallery
Joan J
Sep 20, 2017
We received excellent service from Chuck at the Oak Brook Luna location. He was very professional and helpful during the selection process. The installation staff were exceptional, from the care they took in removing the furniture, the installation of the carpet, and to replacing the furniture. We would highly recommend this business to our family and friends. Thank you, Chuck and staff.
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Responded on: Feb 18, 2018 04:00 PM

Hi Joan, Thank you for taking the time to post this review online. We are committed to 100% customer satisfaction and treat every customer as our friend and family. How else could we expect you to refer yours? We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery
Matt W
Aug 21, 2017
I can't begin to express how incredible our experience in purchasing carpet for our entire home. John our salesman was incredibly patient, knowledgeable, and fun to work with. There was no pressure to buy and he provided time for us to consider all options. We were replacing 2.200+ square feet of carpet. The install crew was outstanding! They were respectful, worked hard, and moved our furniture in every room. The carpet looks great and feels awesome. We could not be happier with our experience with Luna showroom in Naperville!!
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Responded on: Mar 20, 2018 05:00 PM

Hi Matt, Thank you for your endorsement. Everything we do is designed to make shopping for flooring easy and enjoyable. We pride ourselves on our expertise and our consultative approach. We are thrilled that we did not disappoint! Sincerely, The Luna Flooring Gallery of Naperville
Jerry G
Aug 21, 2017
Luna had excellent choices of carpeting and they work very hard in taking care of all our questions. The carpet installers also did a great job.
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Responded on: Mar 20, 2018 05:00 PM

Hi Jerry, Thank you for the endorsement. It is our mission to make shopping for #flooring easy and enjoyable. We are fortunate to have some the industries finest installers. Our installer care for your home as it were there their own! Sincerely, The Luna Flooring Gallery of Deerfield
Sheri S
Aug 20, 2017
This was the best experience with a hardwood installation I've ever had! The owner was very responsive and stuck with us through our difficult closing process. The crew was amazing and finished our 3500 sqft house in 1 week! We can't thank you enough. We HIGHLY recommend Luna in Oakbrook!
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Responded on: Aug 19, 2017 05:00 PM

Hi Sheri, It was a pleasure working with you and Nick. We are happy that we were able to work around the closing and get your new hardwood floors installed before you needed to move in. Congrats on the new home! We hope we were able to help you love it even more! Sincerely, The Luna Flooring Gallery of Oakbrook
Christine B
Aug 20, 2017
After having 4 quotes from various flooring companies we were starting to get discouraged. Either prices were to high, companies wouldn't want the work or even showed up the day of and didnt complete the work. A friend told me about this company and we are so grateful and thrilled with the outcome! They were reasonably priced, extremely knowledgeable, helped with every question and had a great selection. The installers were courteous, polite and did a wonderful job! We couldn't be happier and the kitchen looks amazing! We will recommend this company to all our friends! Thank you!
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Responded on: Aug 19, 2017 05:00 PM

Hi Christine, Thank you for taking the time to post a review online. We genuinely appreciate the endorsement! It's our mission to make shopping for flooring easy and enjoyable while making the installation process as stress-free as possible. We are glad we did not fail you. Sincerely, The Luna Flooring gallery of Oakbrook
queenerz
Aug 20, 2017
Very Happy with purchase, had 2 rooms carpeted and one had laminate flooring put in. This job was a little pricey, but I purchased top of the line flooring for 2 rooms and it looks fantastic and is a dream to walk on. Chuck from Luna was great to work with, I went to store initially but he came out to my place to measure...yes this is computerized now to with a little GPS type devise that lays out an immediate blue print floor plan of rooms that was cool....Anyhow I recommend Luna to anyone they were great! as well their installers were very fast curteous and skilled on the installation. Thanks Again, Cheryl
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Responded on: Feb 18, 2018 04:00 PM

Hi Cheryl, Thank you for your kind endorsement! We are glad you love your new #floors. More importantly however, we are glad we impressed you with our computerized measuring skills! We think it's pretty cool too! It allows us to create exacting estimates, while reducing unnecessary waste and seams! Sincerely, the Luna Flooring Gallery of Oakbrook
Kimberly B
Aug 20, 2017
Great service! Chuck very helpful!
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Responded on: Feb 18, 2018 04:00 PM

Hi Kimberly, Thank you for taking time to leave an endorsement online. We are thrilled that you exceeded your expectations and that you love your new #flooring! Sincerely, The Luna Flooring Gallery of Oakbrook
Kate V
Jul 21, 2017
The sales people were extremely kind and informative. Heather helped me decide when no one else could. She was patient and went out of her way for me multiple times. Pricing seems high but as it turns out, it isn't. I left and got several other estimates and Luna was lower. They removed, replaced and disposed of everything and that was so worth it. I love my new floors.
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Responded on: Mar 20, 2018 05:00 PM

Hi Kate, Thank you for the endorsement. Everything we do is designed to make shopping for flooring easy and enjoyable. We price our #carpet with all-inclusive pricing. This includes professional installation, premium padding, carpet removal, standard furniture moving, and we even haul it away for no additional charge. With most other flooring stores, it can be very difficult to estimate the investment. Even with their "free-install" promotions, you end up with all kinds of miscellaneous labor charges. We are glad you love your new floors! Sincerely, The Luna Flooring Gallery of Naperville
Penda S
Jul 21, 2017
Had a flood in our basement and had to replace the carpet. We worked with Dan at Luna in Oak Brook to select a beautiful carpet at a very competitive price. His installers did a fabulous job, and we are very pleased with the results. First class service from beginning to end. Highly recommend!!!
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Responded on: Aug 19, 2017 05:00 PM

Hi Penda, Thank you for taking the time to publish this review online. It was truly a pleasure working with you and your family on this project. I hope you love the new patterned carpet for your basement! Sincerely, The Luna Flooring Gallery of Oakbrook
Heather R
Jul 21, 2017
Install team Jan and Adam did an awesome job.
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Responded on: Mar 20, 2018 05:00 PM

Hi Heather, Thank you for your kind endorsement. We take deep pride in being the foremost industry experts. Our installers are second to none. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery of Naperville
Michael D
Jun 21, 2017
Our carpet buying experience with Luna Flooring Gallery in Oakbrook Terrace was excellent. We worked with Chuck to pick the perfect carpet for two bedrooms and a stairway. The installers arrived on time, they were courteous and did a great job of installing the new carpet. They cleaned up thoroughly when they were finished, and hauled away all of the old carpet and padding. I highly recommend this store!
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Responded on: Aug 19, 2017 05:00 PM

Hi Michael, Thank you for the kind endorsement. We are thrilled that you love your new flooring! Sincerely, The Luna Flooring Gallery of Oakbrook
Matt S
Jun 21, 2017
Got laminate fllooring and carpet done by Chuck and couldn't be happier, both are good quality and chuck made sure to always do his best by us. the workers who came to install were smart and professional with their craft and the only true issue we had, chuck personally went and solved it. I have already recommended his store to friends and plan on returning.
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Responded on: Aug 19, 2017 05:00 PM

Hi Matt, Thank you for the kind endorsement and the referrals. We care for all of our customers like our personal friends and family. We truly want everyone happy with their new flooring and will continue to work to ensure that you are for years to come. Sincerely, The Luna Flooring Gallery of Oakbrook
Carol S
Jun 21, 2017
We are so pleased with our Luna experience. We looked at a few other places but there are so many choices and decisions to make and we really don't like to shop! But Luna made it all very painless as they took care of it all. The sales staff is extremely knowledgeable and patient, no pressure at all, and they will work to fit your budget and answer all your questions. They come to your home to estimate for free. The installers were top-notch, polite, professional, quick, and clean. I would highly recommend this store.
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Responded on: Aug 19, 2017 05:00 PM

Hi Carol, Thank you for taking the time to post a review online. It was a pleasure working with you and your family on this project. We truly hope your love your new luxury vinyl flooring. This product is the ideal solution for area of the home where moisture issues may be a concern. Sincerely, The Luna Flooring gallery of Oakbrook
Mallory W
Jun 21, 2017
We worked with Chuck to replace flooring on 2 levels of our townhome; 1 was laminate and the other was carpet. Both products we chose look and feel fantastic! He is so knowledgeable about his product and gets the work done quickly. We even had a small issue with our top step being an irregular size and Chuck personally solved this issue! We will be back for our next project!
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Responded on: Aug 19, 2017 05:00 PM

Hi Mallory, Thank you for the kind endorsement! When helping our customer shop for flooring, we apply three criteria: Look, Last & Feel. First, we want to make sure the flooring will look great and meet your design objectives. Second, we want to make sure the selected flooring will last and that it will live up to your family's needs. And lastly, we want your flooring to feel great! Carpet should be comfortable underfoot, but also soft to the the hand. Laminates should be sturdy, feel structurally sound and be a convincingly realistic alternative to solid wood floors. We are glad we achieved our goal and you are happy with new flooring! Sincerely, The Luna Flooring Gallery of Oakbrook
Kathleen C
Jun 21, 2017
Amazing! Luna provided outstanding service from beginning to end. They helped us select the carpet, measured and installed promptly. I love my new carpet!
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Responded on: Aug 19, 2017 05:00 PM

Hi Kathleen, Thank you for the kind endorsement. We are glad we exceeded your expectations and that you love your new flooring! Sincerely, The Luna Flooring Gallery of Oakbrook
Andrea F
May 21, 2017
Excellent experience! Sales associate was helpful and knowledgeable. The carpet seems like excellent quality for a very reasonable price. They came out to measure very quickly and the installation was about 2 weeks later. Installers were friendly, neat and efficient. I would totally recommend Luna to others.
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Responded on: Mar 20, 2018 05:00 PM

Hi Andrea, Thank you for your kind endorsement. We pride ourselves at being the areas leading experts in flooring. Everything we do is designed to make shopping for flooring easy and enjoyable. We are thrilled you love your new #floors! Sincerely, The Luna Flooring Gallery of Deerfield
Kellie A
May 21, 2017
We had a wonderful experience using Luna Flooring!! Chuck helped us achieve a warm and inviting new space in our basement for our Family! My children love their new playroom. Chuck was very courteous and professional. From taking measurements in our home, to choosing carpet in the showroom, Chuck assured our complete satisfaction! The install crew was timely and professional as well! We are so happy we used Luna for our flooring needs, and you will too!!
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Responded on: May 20, 2017 05:00 PM

Hi Kellie, Thank you for your endorsement. Our process is simple: 1. Visit our store to see and feel the latest trends in flooring. 2. Check out samples to see how they look in your home; morning, noon & night. 3. Schedule a free in-home measure and estimate. 4. Review the scope of work and place your order. 5. Love your floors!!! We are thrilled we exceeded your expectations and you love your new floors. Sincerely, The Luna Flooring Gallery of Oakbrook
Christina R
May 21, 2017
It was great I love my new carpet, they are wonderful people to work with and very helpful
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Responded on: Aug 19, 2017 05:00 PM

Hi Christina, Thank you for the kind endorsement! We are thrilled you love your new carpeting. Sincerely, The Luna Flooring Gallery of Oakbrook
David M
May 21, 2017
I recently purchased carpet for a bedroom and an area rug from Luna. I had a great experience. I am not the type of customer who makes fast decisions and Chuck showed me all the patience in the world. I made multiple visits to the store, checking out carpet samples to bring to my home. I had many questions about color, quality and pricing and Chuck answered them all with a smile. As for the area rug, I liked what I saw at PB and Crate and Barrel but was frustrated by size and color restrictions. Chuck gave me the fabulous idea of choosing a carpet at Luna and having it cut and bound to fit my room. I chose a beautiful green/grey plush shag at a better price and quality than what I saw at Crate. A custom rug like this from Room and Board would have cost me a fortune! Big thumbs up for Chuck and this Luna store! Thank you.
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Responded on: May 20, 2017 05:00 PM

Hi Dave, Thank you for your endorsement. Many people do not know that we can create a custom sized area rug out of any of the thousands of styles of carpeting we have in our showrooms. Why restrict your design intent to the sizes off the shelf when you can choose the perfect size. In most cases, you will actually save money as well. We are thrilled you love your new rug. Sincerely, The Luna Flooring Gallery of Oakbrook
Kathy B
May 21, 2017
Excellent!!!
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Responded on: May 20, 2017 05:00 PM

Kathy, Thank you for the positive review. We are glad you love your new carpeting for the living room. Sincerely, the Luna Flooring Gallery of Oakbrook
Amy D
May 21, 2017
I had a great experience with Luna Flooring Gallery. Chuck is a straight-forward, easy to talk to person, that listened to the details of what I was looking for and helped me navigate through the process quickly and efficiently. If you want to take your time and look at lots of options, Chuck and Dan will help you. Or, if you are in the situation I was in, that you want to do something fast, they will also help you get it done. I’m so happy with the way the carpeting turned out, with the price, and with the timeframe it was completed. I’ll definitely come back to this store for the next flooring project we have!
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Responded on: May 20, 2017 05:00 PM

Hi Amy & Tony, Thank you for taking the time to post your endorsement. It is our goal to make shopping for flooring to be easy & enjoyable and to have the installation process be completely stress-free. It was a pleasure working with you and we are glad you are happy with your new Mohawk Smartstrand carpeting. Sincerely, The Luna Flooring Gallery of Oakbrook.
Jennifer M
May 21, 2017
Exceptional customer service! I have never dealt with a company in any industry that has truly gone above and beyond until I came here. I am very impressed with the customer service received at this location in particular and the company as a whole!
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Responded on: May 20, 2017 05:00 PM

Hi Jennifer, Thank you for your endorsement. We are pleased that we were able to exceed your expectations and get your new carpeting installed in a matter of days. Flooring emergencies are our specialty :) Sincerely, The Luna Flooring Gallery of Oakbrook
David R
May 21, 2017
Great experience from start to finish! Clean store with a lot of options and the sales professional did a great job helping us find the right carpeting for our home. The installation went very well. They showed up on time, were neat and made sure we were satisfied with their work! I highly recommend Luna Floor Gallery in Oak Brook!
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Responded on: Aug 19, 2017 05:00 PM

Hi David, Thank you for taking the time to post your review online. It is very important for us that everyone has a great experience shopping with us here at the Luna Flooring Gallery of Oakbrook. We are glad we did not disappoint you and that you love your new floors! Sincerely, The Luna Flooring gallery of Oakbrook
Mary G
May 21, 2017
The help and advise I received was very professional and this allowed me to make a great choice. I received a call when the carpet came into the warehouse and there was no problem in holding it there, while I waited for other work to be completed in the home. The men who came to install the carpet where very professional gentleman and did a fantastic job. I could not be happier. Thank you for your service from start to finish.
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Responded on: May 20, 2017 05:00 PM

Hi Mary, Thank you for your endorsement. It is our goal to make the experience of shopping for flooring to be easy and enjoyable. We are committed to doing everything in our power to work with our client's demanding schedules. At Luna Flooring Gallery, "We work for you". Sincerely, The Luna Flooring Gallery of Oakbrook
Shannon A
May 21, 2017
Worked with Chuck for our last two carpet purchases and were very happy with his service!
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Responded on: May 20, 2017 05:00 PM

Hi Shannon, Thank you for your endorsement. We are happy we were able to exceed your expectations and earn your repeated business. Sincerely, the Luna Flooring gallery of Oakbrook
Matthew P
May 21, 2017
Great work, quick turnaround, good people. Very happy with the experience. Dan is a great salesmen to work with; would recommend
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Responded on: May 20, 2017 05:00 PM

Hi Mathew, Thank you for the positive review and endorsement. It was a pleasure working with you for carpeting and a woven stair runner for your new home. I am glad we were able to complete the installation prior to you moving in. We hope you love your new home and new floors! Sincerely, The Luna Flooring Gallery of Oakbrook
Kim C
May 21, 2017
We had carpet installed in our newly remodeled basement last week and had the best experience using the Luna Flooring Gallery in Oakbrook Terrace. Chuck did a great job of showing us the options and making us feel comfortable with our choice. I highly recommend using Luna Oakbrook Terrace for your next flooring project, you won't be disappointed :)
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Responded on: May 20, 2017 05:00 PM

Hi Kim, Thank you for for your endorsement! It was a pleasure working with you. We are thrilled you are happy with your new carpeting. We pride ourselves on our product knowledge and our consultative approach. This is a decision that will last a very long time. We want to make certain the flooring will meet your design objective and stand the test of time! Sincerely, The Luna Flooring Gallery of Oakbrook
Patrick C
May 21, 2017
On the whole, we had a very positive experience from the help we received when deciding what to purchase to the actual installation of the purchased product. The installers were exceptional - polite, professional, detailed, and dedicated to insuring the quality and look of the installation. The only thing is we were led to believe the installation would take one full day but it took two full days. Had we known the actual time ahead of time, we would have reserved the two days in our calendar. It was by shear luck that we had the second day free. We didn't mind the two days as it took so long to ensure the quality of the installation.
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Responded on: May 20, 2017 05:00 PM

Patrick, Thank you so much for your endorsement. It's our primary goal to make the experience easy, enjoyable and stress-free. We aim to set the correct expectations for every job. After reviewing your order and the scope of work, it is clear that this job should have taken two days. We apologize the job took longer than the expectations we set but are very pleased to hear that your are completely satisfied with your new flooring and the quality of the craftsmanship. Rafael is one of our best installers! Sincerely, the Luna Flooring Gallery of Oakbrook
Michael K
May 21, 2017
Patient service, with great advice. Helped us quickly get samples to make decisions. Smooth process, and very good installation. Dan was great to work with
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Responded on: May 20, 2017 05:00 PM

Hi Michael, Thank you for the endorsement. It was a pleasure working with you both. Our goal is to make the process of shopping for flooring to be easy and enjoyable. We are thrilled that you you are happy with your decision to choose the Luna Flooring Gallery! Sincerely, the Luna Flooring Gallery of Oakbrook
George
May 21, 2017
Great experience from start to finish. Knowledgeable sales staff there to assist with the myriad of choices... and huge selection of carpeting of every style and color. Measuring appointment was within a couple of days and arrived promptly at the scheduled time. Installation was likewise, flawless. The guys were courteous, professional and worked fast. Top notch service from start to finish. Very pleased, and would definitely shop here again, as well as recommend to others!
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Responded on: Aug 19, 2017 05:00 PM

Hi George, Thank you for the kind endorsement. It was a pleasure working with you on your new flooring. We are thrilled we exceeded your expectations and made this experience easy and enjoyable. Sincerely, The Luna Flooring Gallery of Oakbrook
Gamesslyn
May 21, 2017
Our experience with Luna Flooring Gallery of Oak Brook was GREAT!! Chuck and Dan were wonderful to work with and John and his crew who laid down our floor did an exceptional job. Everything that we were told would be done was done. I highly recommend this store and we just love our new floors - thanks guys for a JOB WELL DONE!!
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Responded on: Aug 19, 2017 05:00 PM

Hi Gamesslyn, Thank you for your kind endorsement. It was a pleasure working with you as well. We are thrilled you love your new floors! Sincerely, The Luna Flooring Gallery of Oakbrook
Frank M
May 21, 2017
Great service. I was skeptical as Luna is a chain but was surprised by how professional and thorough they were. Competitive pricing. Would highly recomend.
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Responded on: May 20, 2017 05:00 PM

Hi Frank, Thank you for taking the time to post your endorsement. It was a pleasure working with you to select carpeting for your new home. We are glad we were able to meet with your realtor prior to closing to obtain the measurements and have the carpeting installed shortly after you closed. Sincerely, The Luna Flooring Gallery of Oakbrook.
Milena C
May 21, 2017
Just went to the Oakbrook Gallery,told them what I need,Chuck came 3hrs later to measure the room,he gave me amazing deal and than call me later that day to ask me if I want the service done the very next day.I mean....what a service,couldn't be done faster that that,I'm very,very pleased.Amazing service!!!!!!!!!
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Responded on: Aug 19, 2017 05:00 PM

Hi Milena, Thank you for your kind endorsement. We are thrilled that you love your new flooring and that we were able to install so quickly! Sincerely, The Luna Flooring Gallery of Oakbrook
Joan L
May 21, 2017
From choosing the flooring to measuring to the installation we could not have been more pleased. Luna was great to work with!
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Responded on: Mar 20, 2018 05:00 PM

Hi Joan, Thank you for your kind endorsement! We are thrilled you love your new #carpeting! Sincerely, The Luna Flooring Gallery of Deerfield
Carol D
May 21, 2017
Dan was terrific to work with. Patiently showed me different samples and lent his expertise. Everything then happened exactly as promised. Installer was excellent too.
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Responded on: May 20, 2017 05:00 PM

Hi Carol, Thank you for taking the time to post this endorsement. It is our goal to make shopping for flooring to be easy and enjoyable. It was a pleasure to work with you and we are glad you love your new carpeting. Sincerely, The Flooring Gallery of Oakbrook.
Kathy M
May 21, 2017
The moment I walked into the Oakbrook Terrace store I was greeted by Chuck who was very helpful with my selection of carpeting for my spare bedroom. So many styles and colors to choose from. I was in a time crunch as well and he managed to have my carpet installed in a week. Very professional and quick installation. This was my fourth flooring purchase from Luna in 5 years and I couldn't be happier.
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Responded on: May 20, 2017 05:00 PM

Hi Kathy, Thank you for the endorsement. It i's our policy to make certain all of customers receive a warm welcome and do everything to ensure they feel comfortable in our showrooms. We are thrilled that you are happy with your decision to choose the Luna Flooring Gallery to be your flooring contractor. Sincerely, The Luna Flooring Gallery of Oakbrook
Connor D
May 21, 2017
These guys are great! They gave us the best customer service from start to finish. They listened to what we were looking for and tried to meet those needs instead of trying to sell us something we did not need. Very professional both at the store and when they came to the house. Followed through on all scheduling and followed up to make sure everything was great once the carpet and floor where installed. We will definitely use again and highly recommend!!!!
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Responded on: May 20, 2017 05:00 PM

Hi Karen, Thank you for the kind endorsement...we think you're great too! It was a pleasure to assist with your new carpet and luxury vinyl plank flooring for your newly renovated basement. We are glad everything came together as expected. Sincerely, The Luna Flooring Gallery of Oakbrook
Mark L
May 21, 2017
Good installation. Crew spoke only Russian, which for some can mean miscommunications.
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Responded on: May 20, 2017 05:00 PM

Hi Mark, Thank you for the positive review. We have a very diverse group of installers. It is critical that each share our commitment to customer satisfaction and treat your home as if it were their own. Our carpenters need to be exacting technicians to ensure the installation will last for decades. Otherwise your can rest assured, we will be back to fix, correct, or replace the flooring. The thorough scope of work is communicated to each and every one of our installers prior to arriving to your home to ensure they are completely prepared to finish the installation with the least interruption. Whereas some of our technicians may not be the most eloquently spoken, each of crew chief's are excellent communicators. In some cases the crew chief is managing multiple jobs at once. You can rest assured however, that Dmitry was on call to communicate any possible issues with you and the technicians during your installation. Sincerely, The Luna Flooring Gallery of Oakbrook
Laura W
May 21, 2017
My new carpeting experience was phenomenal, from the measuring to install. Everyone was incredibly professional and polite. The install guys had their hands full moving the furniture . They never slowed down at all, keeping a positive attitude the entire time! Can't wait to order more carpeting!
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Responded on: May 20, 2017 05:00 PM

Hi Laura, Thank you for your endorsement. It is our goal to exceed our customers expectations and are so grateful for your compliment. We strive for great or exceptional, but phenomenal takes it to an entirely different level :) ! We are thrilled you are happy that you chose the Luna Flooring Gallery to install your new flooring. Sincerely, The Luna Flooring Gallery of Oakbrook
greg m
May 21, 2017
Excellent service. Fast and very efficient. I went to luna and selected a carpet after sales rep explained to me the various types of carpet. Sales rep came to my house on schedule and took measurements. Installer called me with a installation date. Installers called me again on the day of installation and told me they were on the way to my house. It was obvious to me that the installers were very experienced, they even moved a heavy desk out of the way for me with moving equipment that professional movers would use. I was impressed with that A hassle free experience with Luna. It does not get any better
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Responded on: May 20, 2017 05:00 PM

Hi Greg, Thank you for taking the time to post this endorsement. We are happy that we exceeded you expectations and that you love your new carpeting! Moving furniture is generally a big concern for our customers. Not all of installers use the state-of-the-art moving equipment, but we always get the job done and care for your home as if it were our own. Sincerely, The Flooring Gallery of Oakbrook.
Chris M
May 21, 2017
We went to the Oakbrook Luna location to shop for carpet for our basement. Dan B. is very knowledgeable of flooring and great to work with. He did a great job selecting a great array of samples to choose from and is very helpful by consulting us through the many options.The prices are very competitive, the service and installation are superb. They called the day before to remind us of the appointment and answer any questions. They installers are very professional and did an excellent job. I recommend this store and company for your flooring needs.
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Responded on: May 20, 2017 05:00 PM

Hi Chris, Thank you for the endorsement. We understand that simply being satisfied with a project does not provide sufficient motivation to post a review and stake your reputation with others that will read your review and choose the Luna Flooring Gallery of Oakbrook to install their new floors. We strive to exceed our customer's expectation on every flooring project and treat every project as if it were our own homes. Our clients are our friends and are always treated like family. Sincerely, your friends at the Luna Flooring Gallery of Oakbrook
Ron Z
May 21, 2017
We asked Chuck W. at Luna to carpet two flights of stairs shortly before the Thanksgiving holiday. Chuck was over quickly to measure and turned around his proposal promptly. Despite my delay in approving the job, Chuck and his team did everything they could to make sure the carpeting was done the Wednesday before Thanksgiving. The carpet looks great and they met our deadline at a very competitive rate.
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Responded on: May 20, 2017 05:00 PM

Ron, Thank you so much for the positive review. We are glad we were able to meet your deadline and have your floors installed in time for the holiday. Whereas our stocked products can be installed in a matter of days, our extensive selection of patterned, woven, wool, Berber, and texture plush carpets can generally be ordered and installed in less than a week! Sincerely, The Luna Flooring Gallery of Oakbrook
Albert J
May 21, 2017
Daniel Brunner provided excellent customer service and great options for our commercial carpet needs. He laser measured the space and provided a detailed floor plan with sf and estimate. During the install, Daniel's team was able to take up the old glue down carpet, patch, level floors, and install new carpet to my satisfaction. The carpeted floors look great and my tenants were very pleased. Overall, I would highly recommend working with Daniel and Luna Flooring Gallery Team in Oak Brook Terrace!!!
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Responded on: May 20, 2017 05:00 PM

Albert, Thank you for taking the time to post this endorsement. It was a pleasure working with you on your commercial carpeting project. Our laser measuring and project estimating software is generally able to reduce the amount of material specified by other bidders. More importantly however, we are glad we were able to complete the project to you and your tenants satisfaction! We look forward to working with you on future projects. Sincerely, The Flooring Gallery of Oakbrook.
Ramona H
May 21, 2017
My experience with Luna Floor Gallery of Oakbrook was great! Chuck and Dan assisted me from start to finish with my new floor selection. Your patience was appreciated as I tried different styles to fit the décor of my home. Your prompt installation has already made my home feel warm and welcoming right in time for Christmas and for many years to come.
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Responded on: May 20, 2017 05:00 PM

Hi Ramona, Thank you for your endorsement. We enjoyed working with on this project and are thrilled you love your new Metroflor Genesis Luxury Vinyl flooring. This collection offers some of the most progressive and stunning visuals! We are happy that we met your design objectives...just in time for the holidays. Please keep in touch and stop in if you are in the area. Sincerely, The Luna Flooring Gallery of Oakbrook
Andrew B
May 21, 2017
My wife and I were very impressed with the service and professionalism that Daniel provided. His warehouse was unable to get us the color and weight combo we wanted so he was able to get us the color in the thicker weight for a great price. We are extremely happy with the carpet and how fast the installers had it in. I would recommend them to anyone who is looking for carpet.
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Responded on: May 20, 2017 05:00 PM

Hi Andrew, Thank you for taking the time to post your review online. It's our commitment to ensure the project remains on schedule and will do everything in our power to ensure we do not miss a deadline. In your case, the carpeting you chose was on a production delay. Fortunately, we were able to locate an upgraded product with the exact same color and offer this upgrade for the exact same price and get the carpeting installed immediately after your painting was complete. We are thrilled that you are happy with the new carpeting! Sincerely, The Luna Flooring Gallery of Oakbrook
Steven S
May 21, 2017
Both Chuck and Dan went the extra mile to ensure our experience with them was top notch. My wife and I had shopped around for carpet and there's was the best price and quality by far. The installation was professional and went smoothly. I have already begun recommending them to family and friends for any flooring needs. Keep up the good work!
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Responded on: May 20, 2017 05:00 PM

Hi Steven, Thank you for the positive review and your endorsement. We are honored that we earned your confidence to refer your friends and family. We are personally vested in all of customer's satisfaction with the new floors, including carpeting, hardwood-flooring, laminate-flooring, and the latest luxury-vinyl-flooring. Sincerely, the Luna Flooring Gallery of Oakbrook
Theresa O
May 21, 2017
Luna did a fantastic job! They were very professional from start to finish. We loved that we were given multiple price points to choose from and we felt the carpet we selectd was a great value for the cost. So much about buying new carpet depends on the installation and the crew did a fantastic job. Would use Luna next time.
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Responded on: Aug 19, 2017 05:00 PM

Hi Theresa, Thank you for the kind endorsement. We are pleased that you love your new carpeting and that we exceeded your expectations! Sincerely, The Luna Flooring gallery of Oakbrook
Connie A
May 21, 2017
I had a terrific experience with Luna Flooring Gallery! I have never purchased carpeting from Luna in the past and saw their ads and decided to give them a try and I am very glad that I did. I needed carpeting removed and replaced in a large loft area along with two bedrooms, stairway and a couple of large walk in closets. Chuck, the General Manager, of the Oak Brook Terrace Store was very friendly, helpful and informative. We received a top notch deal for terrific carpeting. The installers were also terrific. Very professional and did a flawless job. I will certainly use them again for my carpeting needs and would recommend them highly to anyone who is looking for great carpeting at a good price from professionals who value their work and product.
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Responded on: May 20, 2017 05:00 PM

Hi Connie, Thank you for taking the time to post a positive review. We pride ourselves on our product knowledge. It's critical for us to make sure we are specifying the right flooring that will meet their design objectives while ensuring they will live up to their demanding use. We are fortunate to have dedicated technicians that share our passion! Sincerely, The Luna Flooring Gallery of Oakbrook
Rick G
May 21, 2017
Excellent experience all in all. They gave me a great price and the installation was done flawlessly. I will definitely be sending them referrals.
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Responded on: May 20, 2017 05:00 PM

Hi Rick, Thank you for taking the time to give us your positive endorsement. It was a pleasure working with you and we are happy that you love your new carpeting. It's our mission to make the process easy and enjoyable for all of our customers. Please stay in touch! Sincerely, The Luna Flooring Gallery of Oakbrook
Kathie W
May 21, 2017
We had carpet and luxury vinyl installed in April. The experience in the store was excellent--not a hard sell but good suggestions and we we were able to take samples home to see how they looked with our decor. The installation crew was prompt, courteous, tidy and they did a beautiful job. I would absolutely recommend the Luna Flooring Gallery in Oakbrook Terrace!
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Responded on: Aug 19, 2017 05:00 PM

Hi Kathie, Thank you for taking the time to post this review online. We genuinely appreciate the endorsement. It is critical today to do everything in our power to ensure each and every one of customers is happy with their new floors. We are glad we didn't fail you. It was a pleasure working with you and were are thrilled you love your new floors! Sincerely, The Luna Flooring Gallery of Oakbrook
Rose H
May 21, 2017
Update: Dan from Luna and John the installer came back out to our home to go over a few items that we were concerned with. After having a discussion with John the installer and Dan we are happy to have closer and a full explanation of why the transitions were installed. It makes sense. I think the communications will be better going forward for Luna. Pros: We love the hardwood floors throughout our home. The luxury vinyl in our kitchen is WONDERFUL and so easy to care for. Cons: Communication is key. UPDATE: Thank you Dan and John for coming to our home to explain how and why the transitions were installed. Glad we all learned a few things today. Communication is key. Thank you!
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Responded on: May 20, 2017 05:00 PM

Good morning Rose, First, we would like to apologize for any miscommunication which occurred during your installation. Our primary goal is to make the shopping experience easy, enjoyable and stress-free. Through close inspection, we attempt to accurately specify the entire scope of work with every project and do everything possible to mitigate any additional expenses. Unfortunately, we sometimes encounter unforeseen issues once the project has begun. Sometimes, it is not possible to identify sub-floor condition prior to removing the existing flooring. When unforeseen issue arise, we do not intend to profit on our client's misfortune and only seek to cover additional expenses. It is honestly more important for us to have a happy customer than to “make money” and we always attempt to absorb the additional expenses when possible. We understand our customer’s satisfaction with a project is paramount to our success. We are also personally vested in our customer’s satisfaction with our projects. Whereas, we understand that everything does not always go perfectly with home renovations; we are committed to making sure that we have done everything in our power to make our customers happy with their new floors. Sincerely, The Flooring Gallery of Oakbrook
Bryan D
May 21, 2017
I Googled Luna after visiting multiple private carpet showrooms. I visited the Oak Brook Terrace location intending to browse samples and quickly move on with options for a condominium rental being refinished to put on the sales market. Chuck Whipley, General Manager, immediately introduced himself and allowed me to fully explain my situation before making his quick, easy-to-understand, professional recommendation. I left with three carpet samples and decided on a design and color in under a week. I advised Chuck I was looking for a quick installation time-frame and he delivered as soon as I gave him the call. The coordination and installation went flawless. The delivery was early, and conveniently announced ahead of schedule. The install was quick too and made my schedule easier so I never had to wait, but was reassured that the project was moving every step of the way. There was never a doubt or question in mind that the job would hang up. I definitely would call Chuck directly again and will in-fact for an upcoming project for my personal family home. My Wife is happy and began to show pictures at Thanksgiving Dinner to my family which made me look like the Hero. I highly recommend the Luna, Oak Brook Terrace showroom,. Call and ask for Chuck.
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Responded on: May 20, 2017 05:00 PM

Brian, Thank you so much for the positive review and endorsement. It pleases us greatly that we exceeded your expectations. We understand that while selecting the right floors for your home is important, choosing the right contractor to ensure it is installed professionally and the project is managed effectively is a far more important decision. We employ some of the industry's best project management software. But truth be told, we are fortunate to be accompanied by a team of professional installers and project managers that share our commitment to customer satisfaction. Glad to hear we made look like the hero! Your review makes us feel like the hero too! Sincerely, The Luna Flooring Gallery of Oakbrook-saving the world from bad floors, one floor at a time :)
Nicole C
May 21, 2017
We had Chuck at our house and gave us an estimate on new carpet. He was very professional and made sure we were getting exactly what we wanted. Gave us an awesome price. The installers came out and installed the carpet. They were very professional as well. Very hard working guys. The carpet was perfect. I will definitely call them again in the future and will recommend to anyone that needs flooring done in their house as well.
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Responded on: Aug 19, 2017 05:00 PM

Hi Nicole, Thank you for taking the time to post this review. It is our mission to make shopping for flooring easy and enjoyable. We are glad we did not disappoint! Sincerely, The Luna Flooring Gallery of Oakbrook
Christine K
May 21, 2017
We had a great experience from start - as we shopped for carpeting to the completion of our installation. We highly recommend the Oak Brook Luna store!
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Responded on: May 20, 2017 05:00 PM

Hi Christine, It was a pleasure working with you as well. We are very pleased that you are completely satisfied with your new carpeting! We understand that choosing the right color can sometimes be a daunting task, but we are glad the color you choose worked out great! Thank you for your endorsement. Sincerely, the Luna Flooring Gallery of Oakbrook
Dana K
May 21, 2017
We had received an estimate from a competitor and decided to check out this Oakbrook Terrace Luna location after receiving a promotion in the mail. Chuck was very helpful in talking us through different kinds of carpet and put no pressure on us to buy that day. He came out to the house to measure the space, gave us space to shop around and we came back to him about a week later. We scheduled the installation at our convenience - the installers arrived on time and finished early. All-in-all, a great experience. The carpet is wonderful!
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Responded on: May 20, 2017 05:00 PM

Hi Dana, Thank you for the kind endorsement. We pride ourselves on our consultative, hassle-free, selection process. It's important for our customers to have the opportunity to compare all flooring options and choose the product and service that will best meet their needs. After all, this is a decision that will last a very long time. We are pleased to hear that you are happy with your new flooring and your decision to choose Luna. Our goal is to make the process of shopping for flooring easy and enjoyable. Sincerely, The Luna Flooring Gallery of Oakbrook
Karen C
May 21, 2017
We had a wonderful experience. I changed my mind several times bringing samples back and forth several times and Chuck always had a smile on his face. We would highly recommend their service
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Responded on: May 20, 2017 05:00 PM

Hi Karen, Thank you for the opportunity to assist with your new basement carpeting. We completely understand that selecting the perfect color can take some time. That is why we let you check out samples so you can see them in the morning, noon, & night...or in your case...summer, fall, & winter ;) It was a pleasure working with you and we greatly appreciate the endorsement. Sincerely, The Luna Flooring Gallery of Oakbrook.
Robert K
May 21, 2017
Great job - friendly service fair pricing and accommodated my schedule... very satisfied
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Responded on: Mar 20, 2018 05:00 PM

Hi Robert, Thank you for your endorsement. Everything we do is designed to make shopping for flooring easy and enjoyable. We are glad we exceeded your expectations! Sincerely, The Luna Flooring Gallery of Deerfield
jrleber89
May 21, 2017
I visited the Luna Fooring Gallery recently after shopping around the area, Chuck and Dan gave a very warm welcome and a very different flooring experience. First, I want to think the two of them for providing a high quality experience that was not only low pressure but fun! My wife and I had visited plenty of flooring stores in the past and always left feeling pushed, pressured, and forced into a decision. This time was different, the Flooring Gallery of Oakbrook really guided us through the process and helped my wife and I choose the flooring we had been dreaming of. Our Hardwood looks great! The carpet is wonderful! We couldn't be happier, thank you once again! :)
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Responded on: May 20, 2017 05:00 PM

Hi Jerry, Thank you for your endorsement! Our goal is to make shopping for flooring easy and enjoyable. We are so happy we did not disappoint you and Michelle. Glad you love your new Mohawk hardwood flooring and Smartstrand carpeting. Sincerely, The Luna Flooring Gallery of Oakbrook
Cheryl S
May 21, 2017
From start to finish - Luna surpassed any expectations. The experience in the store was easy, we took rug samples home that night. The next day they came out and did our measurements and then we scheduled our installation, and they were very flexible with our installation date/time. The installers arrived on time and were very professional, they cleaned everything up and took the old carpet away. The carpet looks great! First class operation and the price was very reasonable. Thanks Luna!
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Responded on: May 20, 2017 05:00 PM

Hi Cheryl, Thank you for your endorsement. We are happy that we exceeded your expectations. It is our goal to make shopping for flooring easy and enjoyable. We pride ourselves on being the most knowledgeable experts in our field. Our well curated selection of products and merchandising is designed to make finding the perfect floor simple and easy. We encourage you you take the time to find the perfect floor and we'll make sure we find a convenient time for your installation! Sincerely, The Luna Flooring Gallery of Oakbrook
Carol S
May 21, 2017
Excellent experience. Chuck was very friendly and provided excellent customer service. Order and installation went smoothly. I would come back again.
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Responded on: May 20, 2017 05:00 PM

Hi Carol & David, Thank you for the opportunity to assist with woven patterned carpeting for your stairs. We are pleased to hear that you are completely satisfied with the installation. We appreciate the endorsement. Sincerely, The Luna Flooring Gallery of Oakbrook
Michael M
May 21, 2017
Service and installation of our floor was outstanding. Dan B. was very helpful throughout the process and we will be installing carpeting next month.
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Responded on: May 20, 2017 05:00 PM

Thank you for the endorsement. It was a pleasure working with you and your family on the new luxury vinyl planking & carpeting. I am glad you love your new floors. The floors look amazing! They will definitely stand up to the traffic and your active dog! Sincerely, The Luna Flooring Gallery of Oakbrook
John A
May 21, 2017
I visited Luna and worked with Chuck for carpet for our new house. Everything about the process was made so easy for me. With two kids I do not have all the time in the world and Chuck was able to work around my schedule. Install of the new carpet went very smoothly and we are very happy with the color and the job they did. Was so happy with everything that I went back this past weekend and ordered some of the patterned carpet in an area rug size. Very anxious to see how it looks! Should be here later this week! Can't wait.
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Responded on: May 20, 2017 05:00 PM

Hi Jennifer and John, Thank you for your endorsement. We are delighted that you love your new carpeting. We attempt to make the process as easy & enjoyable as possible. At Luna, "We work for you". Flooring buyers should be bound by the contractors schedule, we work with our client's to assure the installation happens at their convenience. We hope you love the area rug as well! Sincerely, The Luna Flooring Gallery of Oakbrook
Joe N
May 21, 2017
I came in to talk about laminate and left wanting a hardwood floor. Luis was very polite, and really did a good job helping me evaluate my choices. He said he was new on the job but I really liked how he treated me.
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Responded on: Mar 20, 2018 05:00 PM

Hi Joe, Thank you for your kind endorsement. Everything we do at our stores is designed to make shopping for #flooring easy and enjoyable. Our stores boast Chicagoland's largest selection and we are fortunate to have some of the industries BEST installers! We are glad we exceeded your expectations! Sincerely, The Luna Flooring Gallery of Schaumburg
Joshua P
May 21, 2017
We had a great experience with Daniel and his team at Luna. They were very responsive, competitively priced, and finished the job on time and as expected. I would definitely recommend to others.
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Responded on: May 20, 2017 05:00 PM

Hi Joshua, Thank you for the positive review and for providing us the opportunity to install carpet tiles for your offices. Whether you are looking for new flooring for your home or business, we care for the property as if were our own. Sincerely, the Luna Flooring Gallery of Oakbrook
merje v
May 21, 2017
Dan was very helpful and knowledgable, great suggestions. Installation happened just like i wanted, very professional and quality work!
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Responded on: May 20, 2017 05:00 PM

Hi Merje, Thank you for the opportunity to assist with your commercial installation of Carpet Tile. We are glad we were able to meet your project deadline. We look forward to working with on other future projects. Sincerely, The Luna Flooring Gallery of Oakbrook.
S K
May 21, 2017
Had a fantastic experience with Luna of Oak Brook. Truly a "red carpet" service! Chuck was awesome to work with and provided expert advice on what flooring to use in my new house. As a wide-eyed, first-time home buyer, I didn't have much of a clue about what to pick out. I just knew a color scheme I was hoping to find. Chuck asked good questions and took his time to find many different samples for me to look at and allowed me to take them home to test with furniture, lighting, etc. He came out to measure and talked through recommendations once he saw the space. He was quick to get things scheduled and was very responsive for any issues that came up. The price of the overall jobs were better than other places I checked, and the selection at Luna was much larger. I felt the quality of what I was getting was a lot better than other places too. The installers they use were great. Very efficient, professional, and did quality work. I had four rooms redone and all was completed in about a week. I highly recommend Luna and will definitely use them in the future.
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Responded on: May 20, 2017 05:00 PM

Hi Stacey, Thank you for taking the time to give us a 5-Star review! We are thrilled that we exceeded your expectations. Getting new flooring is a decision that most only make once in a decade, so most of our clients need to be educated on the current fashion trends and new technologies in flooring. Much has changed over the last ten years with respect to new fiber technology in carpet and new durable synthetic laminates and luxury vinyl. It's our goal to remain the leading flooring experts and ensure our client's have all the information they need to make the right decision for their family and home. We aim to make the process as easy and stress-free as possible! Sincerely, The Luna Flooring Gallery of Oakbrook
Jarrett T
May 21, 2017
From the moment I walked in to the store, to the moment my carpet was installed, my experience was top notch. Very friendly and knowkedgeable salesmen. No pressure to buy immediately. Answered questions precisely, and without hesitation. They directed me to carpet samples which was in my budget. Never tried to push a more expensive carpet. The installation department called the day before installation, and the installers called on the day of the installation, to alert me of their estimated time of arrival. Upon arriving, they walked me through the installation process. Very polite...Very neat...Very proffessional. Highest rating - Highly recommend !!
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Responded on: May 20, 2017 05:00 PM

Hi Jarrett, Thank you for the opportunity to assist with your new carpeting! It was a pleasure working with you. We are glad you are happy with your new flooring and happy to hear the installation was completed without a hitch. As a courtesy, we are in the process of binding your excess carpet to create a runner for you. We will give you a call when it is complete. Sincerely, the Flooring Gallery of Oakbrook.
Eileen K
May 21, 2017
Wonderful. Excellent customer service.
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Responded on: Aug 19, 2017 05:00 PM

Hi Eileen, Thank you for the kind endorsement. We are thrilled we exceeded your expectations! Sincerely, The Luna Flooring Gallery of Oakbrook
Tina B
May 21, 2017
Fabulous experience. Highly recommend. They listened to our needs, shared their insights and experience to help us select the perfect flooring. The installation went wonderfully and we are very pleased. They made this process very easy for us which was wonderful!!
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Responded on: May 20, 2017 05:00 PM

Hi Tina, Thank you for your endorsement. We pride ourselves on our flooring expertise. At the Luna Flooring Gallery of Oakbrook, our staff has managed well over ten thousand installations. Our goal is to make the process of shopping for flooring easy and enjoyable. We are glad that we did not disappoint you! Sincerely, The Luna Flooring Gallery of Oakbrook
Elizabeth K
May 21, 2017
Luna Flooring Gallery in Oakbrook provided my boyfriend and I with the best experience we could have asked for. The customer service was superb when we first walked into the store as well as throughout the installation process. We had a very quick turn around for carpet installation since we own a rental property, and needed to have everything complete and ready for move-in within 4 days. Chuck welcomed us as we walked into the store and right away knew what our exact needs were and pointed us in the right direction of the carpet that was best for renters and would be installed the quickest. Installation of the carpet was complete within 2 days of us entering the store. We will be back to Luna, whether it is for our rental properties or for our own house. They had a wonderful selection of flooring and were available throughout the process for any questions we had. Thank you for such a great experience Luna and Chuck!
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Responded on: May 20, 2017 05:00 PM

Hi Elizabeth, Thank you for your endorsement. We are glad we were able to exceed your expectations and that you are happy with your decision to choose Luna Flooring Gallery to replace the flooring in your rental unit. We stock several options for this purpose and can install as soon as the next day. Sincerely, The Luna Flooring Gallery of Oakbrook
Veronica B
May 21, 2017
My mother used Luna Flooring Gallery in Oak Brook, IL, services by having kitchen flooring installed on Saturday Octoer 5, 2016. Once the worker's were done she was very well pleased with the work once it was completed. My mother wrote a appreciation email to Chuck Whelpley on today thanking him for the services rendered by the employee's that completed the work. Not sure of two employee's names she would like to thank them & the company for a job well done. Very satistfied customer. MBracey
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Responded on: May 20, 2017 05:00 PM

Hi Mary & Veronica, Thank you for taking the time to rate us on google. We genuinely appreciate the endorsement. We care for our clients like family. We understand that these testimonials are paramount to our success and remain committed to ensuring that all of our customers are happy with their decision to chose us as their flooring contractor. Sincerely, The Luna Flooring Gallery of Oakbrook
Jim T
May 21, 2016
Awesome experience! We have used Luna Flooring Gallery in Addison, IL twice and each time the customer service has been no less than great. When we needed carpeting in our basement, we had a short window to find the best flooring company in DuPage county, and Rob and his team acted fast to get our carpet installation done on time. I don't know where these other 'anonymous' Carpet, Tile, and Hardwood Flooring reviewers are coming from, personally I think they are competitors that are trying to bash Luna Flooring Gallery like they're some kinda scam. On our second flooring installation in Chicago's western suburbs we had water damage to our carpet and the Luna Carpet team knew exactly what to do to clean our carpets. They actually came out that night and cleaned everything up so we could install new carpeting in our basement. Great quality flooring, in fact the best I have seen in Chicagoland. If you need carpet, tile, hardwood, or laminate floors in the Chicago Area, Luna Flooring Gallery comes highly recommended!
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Responded on: Mar 20, 2018 05:00 PM

Hi Jim, Thank you for the endorsement! Most of our products can be installed within a week. However, we offer a large selection of stocking products that can be installed with a few days! We are thrilled you love your new #carpet! Sincerely, The Luna Flooring Gallery of Oakbrook
AutoClimber D
May 21, 2016
We needed flooring very quickly, and Luna Flooring Gallery really came through! Rob and his team were very helpful in picking out the right colors and quality to match our decor. There was even an area where our floors needed patching so the carpeting would not buckle. Luna's flooring specialists fixed this spot and installed our carpet perfectly.
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Responded on: Mar 20, 2018 05:00 PM

Thank you for your endorsement. Everything we do at the Luna Flooring Galleries is designed to make shopping for #flooring easy and enjoyable! We are committed to 100% customer satisfaction! Sincerely, The Luna Flooring Gallery of Lake Zurich
Jim T
May 22, 2015
I had to get carpet installed quickly and I didn't want to compromise on the quality of the carpeting or the flooring installation. Luna Flooring Gallery of Deerfield came out right away, they were on time and their carpet installers finished the job very quickly (cleanly and quietly too!). The owner Rob was clear about the measure, flooring options, and the gave us the best price on carpet in Chicago! I would recommend Rob and Luna Flooring Gallery to homeowners and contractors alike! If you are looking for the best value in flooring installations call Luna Flooring Gallery in Deerfield, Addison, or Lake Zurich!
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Responded on: Mar 20, 2018 05:00 PM

Hi Jim, Thank you for your endorsement! We are thrilled your love your new #floors! It is our mission to make shopping for flooring easy and enjoyable. I am glad we succeeded! Sincerely, The Luna Flooring Gallery of Deerfield
James D
Mar 16, 2014
Great place to shop for carpet. I went to the showroom and everyone was extremely helpful. They have a huge selection so you can see and feel all of your options (which I highly recommend). We worked mostly with Karen, but Larry also helped us a bit as well. Larry was extremely knowledgeable and very …
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Steve K
Oct 29, 2013
I have made several purchases from Luna, Larry M is my guy. I continue to use Luna for my rental properties because it is always a good price and top notch service. Keep up the good work!
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shawn G
Aug 26, 2011
I recently slammed Luna Flooring for what I called deceptive practices. I got a call ASAP from the company investigating my claim. Within 3 days they came out and made everything 100% correct. Good follow up. Everything is now great.
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